Information Systems: People, Organizations, Institutions, and Technologies

Transcription

1 Information Systems: People, Organizations, Institutions, and Technologies

2 Alessandro D Atri l Editors Domenico Saccà Information Systems: People, Organizations, Institutions, and Technologies ItAIS: The Italian Association for Information Systems Physica Verlag A Springer Company

3 Editors Prof. Alessandro D Atri Centro di Ricerca sui Sistemi Informativi (CeRSI) Via G. Alberoni, Roma Italy datri@luiss.it Prof. Domenico Saccà Università Calabria Dipto. Elettronica Informatica Sistemistica (DEIS) Via P. Bucci, 41 c Rende Italy sacca@unical.it ISBN e-isbn DOI: / Springer Heidelberg Dordrecht London New York Library of Congress Control Number: # Springer-Verlag Berlin Heidelberg 2010 This work is subject to copyright. All rights are reserved, whether the whole or part of the material is concerned, specifically the rights of translation, reprinting, reuse of illustrations, recitation, broadcasting, reproduction on microfilm or in any other way, and storage in data banks. Duplication of this publication or parts thereof is permitted only under the provisions of the German Copyright Law of September 9, 1965, in its current version, and permission for use must always be obtained from Physica-Verlag. Violations are liable to prosecution under the German Copyright Law. The use of general descriptive names, registered names, trademarks, etc. in this publication does not imply, even in the absence of a specific statement, that such names are exempt from the relevant protective laws and regulations and therefore free for general use. Cover design: WMXDesign GmbH, Heidelberg Printed on acid-free paper Physica-Verlag is a brand of Springer-Verlag Berlin Heidelberg Springer-Verlag is part of Springer Science+Business Media (

4 Foreword D. Avison 1 and S. Conger 2 We were honored to be asked to open the 5th Conference of the Italian Chapter of the Association for Information Systems (ItAIS) in Paris which took place over two days in December The goal of the chapter is to promote the exchange of ideas, experiences, and knowledge among scholars and professionals engaged in the development, management, and use of information and communications systems and technology. This conference was one of around 30 conferences, consortia and workshops that took place immediately before the International Conference in Information Systems (ICIS 2008). As President of the AIS and the Vice-President AIS for Chapters and Special Interest Groups, we were particularly delighted to participate as the Italian Chapter of the AIS has proven so successful. However we were not ready for the excellent attendance and outstanding presentations that are reflected in this volume that represents the best of the conference. Further, the conference highlighted both research and practice. Too often, conferences in IS do not evidence the impact of research on practice. The conference chairs, Alessandro D Atri and Domenico Saccà, along with the organizing and program committees, deserve our gratitude for the success of the event and the excellence of this volume. The conference tracks that included E-Services in Public and Private Sectors, Governance, Metrics and Economics of IT, Information and Knowledge Management, IS Development and Design Methodologies, IS Theory and Research Methodologies, Legal and ethical aspects of IS, New themes and frontiers in IS Studies, Organizational change and Impact of IT, Human Computer Interaction and the Strategic role of IS, not only provide a cross section of Italian research in IS but research in IS more generally. It is common that our research informs our classrooms, and if this conference is any evidence, Italian IT programs should flourish. It is important for the AIS that regional and country groups are fostered and grow as this helps to ensure that the discipline develops new ideas and is influenced by diverse research and scholarship contributions. The Italian chapter is a model for 1 President of the AIS , ESSEC Business School, France, avi-son@essec.fr 2 AIS Vice President SIGs and Chapters , University of Dallas, USA, sconger@aol.com v

5 vi Foreword chapter success and we hope the Italian chapter can help lead the way in developing regional groups as well. In examining this volume, the reader might ask whether there is something different about Italian research and, more generally, research from the Mediterranean area (there is a fourth Mediterranean Conference in Information Systems (MCIS) in Athens in October 2009). This volume of papers is a good place to start answering that question.

6 Contents Introduction... 1 Alessandro D Atri and Domenico Saccà Part I E-Services in Public and Private Sectors Information Technology, Marketing and Organizational Factor in Corporate e-banking: A Qualitative Research... 7 Daniela Pettinao The Role of Customer Involvement in Library E services Ada Scupola and Hanne Westh Nicolajsen Technology as a Tool of Transformation: e-cities and the Rule of Law John M. Eger and Andrea Maggipinto User Realities and the Future of e-government Services Konstadinos Kutsikos and Gerasimos Kontos The Use of Web Services for Inclusive Decision Process: Towards the Enhancement of e-democracy Francesca Cabiddu The Challenges of e-government Evaluation Maddalena Sorrentino Integration of Different Organizations and Stakeholders in E-services Design and Implementation: the Case of the Spider Card Maria Chiara Di Guardo and Ione Zuccarello vii

7 viii Contents B2G Electronic Invoicing as Enforced High Impact Service: Open Issues Pietro Luca Agostini and Raffaella Naggi Network Outcome as Trigger for the Evolution of a Design Network: Coordination Processes Between Actors and Objects Francesco Bolici and Francesco Virili Governance and Organizational Aspects of an Experimental Groupware in the Italian Public Administration to Support Multi-Institutional Partnerships Nunzio Casalino and Mauro Draoli Business Process Modelling Within the Cycle of Continuous Improvement Linda Pacicco, Aurelio Ravarini, and Federico Pigni Information Extraction from Multimedia Documents for e-government Applications F. Amato, A. Mazzeo, V. Moscato, and A. Picariello Part II Governance, Metrics and Economics of IT Operations Strategy of Small Software Firms Using Open Source Software Bernhard Glatt, Alberto Sillitti, and Giancarlo Succi IT Value in Public Administrations: A Model Proposal for e-procurement Alessio Maria Braccini and Tommaso Federici Value Assessment of Enterprise Content Management Systems: A Process-Oriented Approach J. vom Brocke, A. Simons, C. Sonnenberg, P.L. Agostini, and A. Zardini A Maintenance Metric Model for Open Source Governance Pasquale Ardimento, Giovanni Bruno, Danilo Caivano, and Marta Cimitile Key Performance Indicators to Relate Knowledge Governance with Knowledge Process P. Ardimento, M.T. Baldassarre, M. Cimitile, and G. Mastelloni

8 Contents ix Measuring Data Quality When Applying Data Swapping and Perturbation G. Canfora and C.A. Visaggio Virtual Enterprise Transactions: A Cost Model A. D Atri and A. Motro Part III Information and Knowledge Management Effective Storage of Semantic Web Data Roberto De Virgilio, Pierluigi Del Nostro, Giorgio Gianforme, Stefano Paolozzi, and Riccardo Torlone A Reference Architecture for Semantic Knowledge Coordination S. Castano, A. Ferrara, and S. Montanelli Service-Based Networked Collaboration Devis Bianchini, Valeria De Antonellis, and Michele Melchiori How to Exploit Data Mining Without Becoming Aware of it N. Ciaramella, and A. Albano A Methodological Approach to Enable Cooperative Process Design Through Web Services D. Bianchini, C. Cappiello, V. De Antonellis, and B. Pernici Toward an Effective and Efficient Query Processing in the NeP4B Project C. Gennaro, F. Mandreoli, R. Martoglia, M. Mordacchini, S. Orlando, W. Penzo, S. Sassatelli, and P. Tiberio A Feature Ranking Component for GIS Architecture A. Gemelli, C. Diamantini, and D. Potena Part IV IS Development and Design Methodologies Managing Security Projects: Proposition of a Cost Model M. Sadok Concern-Oriented and Ontology-Based Analysis of Information Systems C. Bogdan and L.D. Serbanati

9 x Contents The LUMIR Project: Developing the GP s Network Pilot Program in the Basilicata Region M. Contenti, G. Mercurio, F.L. Ricci, and L.D. Serbanati Part V IS Theory and Research Methodologies Epistemology of Information Systems: Time for Something New? Positivism, Interpretivism, and Beyond F. Ricciardi Don Ihde s Soft Technological Determinism and Capabilities for IS Organizational Learning. The Case of a Competence Center Paolo Depaoli Simulations, Case Studies and Role Playing: From Cognitive Technologies to the Creation of New Learning Environments. The Experimental Proposals by Telematic University Guglielmo Marconi Guia Venturoli Part VI Legal and Ethical Aspects of IS Ethics Among Peers: From Napster to Peppermint, and Beyond U. Pagallo The Epistemology and Ethics of Internet Information E.H. Spence Electronic Medical Diary (EMD): Ethical Analysis in a HTA Process D. Sacchini, P. Refolo, A. Virdis, M. Casini, E. Traisci, V. Daloiso, M. Pennacchini, and I. Carrasco De Paula Legal Issues in the Transition to Electronic Records in Health Care D. Walsh, K. Passerini, U. Varshney, and J. Fjermestad Ethics in the Design and Use of Best Practice Incorporated in Enterprise Information Systems C.M. Bull and A.E. Adam

10 Contents xi The Protection of Minors in ICT Networks: The Liability of the Internet Providers G. Finocchiaro, E. Pelino, A. Ricci, and A. Spangaro Supporting Access to Online Legal Information: Semantic Strategies M.A. Biasiotti and G. Peruginelli Part VII New Themes and Frontiers in IS Studies Crisis! What Crisis? P.M. Bednar and C. Welch Digital Forensic Investigations: A New Frontier for Informing Systems P.M. Bednar and V. Katos Heterogeneous Information Model Unification as a Pre-requisite to Resource Schema Mapping L.A. Kalinichenko and S.A. Stupnikov Agent Technologies in the Future Internet K. Fischer, I. Zinnikus, and E. León-Soto Compliance Management is Becoming a Major Issue in IS Design R. Bonazzi, L. Hussami, and Y. Pigneur The MISE Project: A First Experience in Mediation Information System Engineering F. Bénaben and H. Pingaud Business Process Driven Solutions for Innovative Enterprise Information Systems F. Taglino and M. Lezoche Semantics in the Age of the Data Deluge G. Vetere Part VIII Organizational Change and Impact of IT Managing IS Services with Something in Between Outsourcing and Insourcing: Buffer Organizations J. Bulchand-Gidumal and L. Mola

11 xii Contents Do Business Intelligence Systems Enforce Organizational Coordination Mechanisms? A. Ferrari and C. Rossignoli Socio-Materiality as Lens to Study IT Driven Change A. Carugati, C. Morelli, and A. Giangreco Changing Time Orientations in Organizations: A Role for ICT? D. Isari and M. De Marco The Mediating Role of Technology-Based Training on Change Management Success. A Research in Progress M. C. Benfatto, C. Del Vecchio, and M.R. Di Renzo Measuring RFId Benefits in the Supply Chain E. Ugazio and F. Pigni Actual vs. Planned ERP System Implementation Costs in Slovak and Slovenian Companies F. Sudzina, A. Pucihar, and G. Lenart Part IX Human Computer Interaction Checking the Consistency, Completeness and Usability of Interactive Visual Applications by Means of SR-Action Grammars R. Cassino and M. Tucci Mind the Map: The Role of Shared Awareness in Effective User-Centered Design C. Calefato, R. Montanari, and F. Tesauri An Experience About User Involvement for Successful Design P. Buono and A.L. Simeone Visualizing Geographic Data on Mobile Interfaces: The Strategic Use of Colors and Color Intensity as Information Clues L. Paolino, M. Sebillo, G. Tortora, and G. Vitiello A Peripheral Notification Display for Multiple Alerts: Design Rationale S. Di Paolo and L. Tarantino

12 Contents xiii The On-TIME User Interface T. Catarci, R. Giuliano, M. Piva, A. Poggi, F. Terella, and E. Tracanna Designing Flexible User Interfaces Loredana Parasiliti Provenza and Antonio Piccinno Interactions with Open Source Software: A Pilot Study on End Users Perception Alessio Maria Braccini, Cecilia Silvestri, and Stefano Za Part X Strategic Role of IS The Strategic Role of IT: A Case Study of Two Swedish Retail Companies L. Rusu and M. El Mekawy Patterns of Technochange Management in ERP Multisite Implementations A. Carugati, C. Gibson, and L. Mola

13 Contributors A.E. Adam University of Salford, Salford, UK, Pietro Luca Agostini Università Cattolica del Sacro Cuore, Milano, Italy, A. Albano Università di Pisa, Pisa, Italy, F. Amato Università degli Studi di Napoli Federico II, Napoli, Italy, Pasquale Ardimento Università di Bari, Bari, Italy, M.T. Baldassarre University of Bari, Bari, Italy, Carlo Batini Università Bicocca, Milano, Italy, P.M. Bednar Lund University, Lund, Sweden, University of Portsmouth, Portsmouth, UK, F. Bénaben Université de Toulouse, Toulouse, France, M.C. Benfatto Università LUISS Guido Carli, Roma, Italy, xv

14 xvi Contributors Devis Bianchini Università degli Studi di Brescia, Brescia, Italy, M.A. Biasiotti Institute of Legal Information Theory and Techniques, CNR, Firenze, Italy, C. Bogdan Ovidius University, Constanta, Romania, Francesco Bolici Università degli Studi di Cassino, Cassino (NA), Syracuse University, Syracuse, NY, USA R. Bonazzi HEC Lausanne, Lausanne, Switzerland, Giovanni Bruno Università di Bari, Bari, Italy, J. Bulchand-Gidumal University of Las Palmas de Gran Canaria, Las Palmas, Spain, ulpgc.es C.M. Bull Manchester Metropolitan University Business School, Manchester, UK, P. Buono Università di Bari, Bari, Italy, Francesca Cabiddu Università di Cagliari, Cagliari, Italy, Danilo Caivano Università di Bari, Bari, Italy, C. Calefato Università di Torino, Torino, Italy, G. Canfora Università degli Studi del Sannio, Benevento, Italy, C. Cappiello Politecnico di Milano, Milano, Italy, I. Carrasco De Paula Università Cattolica del Sacro Cuore, Roma, Italy,

15 Contributors xvii A. Carugati Århus School of Business, University of Århus, Århus, Denmark, Nunzio Casalino Università Telematica G. Marconi, Roma, Italy, CeRSI Università LUISS Guido Carli, Roma, Italy, M. Casini Università Cattolica del Sacro Cuore, Roma, Italy, R. Cassino Università di Salerno, Salerno, Italy, S. Castano Università degli Studi di Milano, Milano, Italy, T. Catarci Università La Sapienza, Roma, Italy, Maria Chiara Di Guardo Università di Cagliari, Cagliari, Italy, N. Ciaramella Noesis s.r.l., Pisa, Italy, Marta Cimitile Università di Bari, Bari, Italy, M. Contenti CNR, Roma, Italy, Antonio Cordella London School of Economics, London, UK, Maria Francesca Costabile Università di Bari, Bari, Italy, Alessandro D Atri Università LUISS Guido Carli, Roma, Italy, datri@luiss.it V. Daloiso Università Cattolica del Sacro Cuore, Roma, Italy, viviana.daloiso@rm.unicatt.it Valeria De Antonellis Università di Brescia, Brescia, Italy, deantone@ing.unibs.it Marco De Marco Università Cattolica del Sacro Cuore, Milano, Italy, marco.demarco@unicatt.it

16 xviii Contributors Roberto De Virgilio Università Roma Tre, Roma, Italy, Pierluigi Del Nostro Università Roma Tre, Roma, Italy, C. Del Vecchio Università LUISS Guido Carli, Roma, Italy, Paolo Depaoli Università di Urbino, Urbino, Italy, S. Di Paolo Technolabs S.p.A, S.S. 17, L Aquila, Italy, stefaniadipaolo_e@technolabs.it; Università degli Studi dell Aquila, L Aquila, Italy M.R. Di Renzo Università LUISS Guido Carli, Roma, Italy, mrdirenzo@luiss.it C. Diamantini Università Politecnica delle Marche, Ancona, diamantini@diiga.univpm.it Mauro Draoli CNIPA - Centro Nazionale per l Informatica nella PA, Roma, Italy, draoli@cnipa.it John M. Eger San Diego State University, San Diego, CA, USA, jeger@mail.sdsu.edu M. El Mekawy Royal Institute of Technology, Stockholm University, Stockholm, Sweden, moel@dsv.su.se Tommaso Federici Università degli Studi della Tuscia, Viterbo, Italy, tfederici@unitus.it A. Ferrara Università degli Studi di Milano, Milano, Italy, ferrara@dico.unimi.it A. Ferrari Università di Verona, Verona, Italy, antonella.ferrari@univr.it G. Finocchiaro Università di Bologna, Bologna, Italy, giusella.finocchiaro@unibo.it K. Fischer Deutsches Forschungszentrum für Künstliche Intelligenz, Kaiserslautern, Deutschland, klaus.fischer@dfki.de

17 Contributors xix J. Fjermestad New Jersey Institute of Technology, Newark, NJ, USA, A. Gemelli Università Politecnica delle Marche, Ancona, C. Gennaro ISTI - CNR, Pisa, Italy, claudio.gennaro@isti.cnr.it Giorgio Gianforme Università Roma Tre, Roma, Italy, gianforme@dia.uniroma3.it A. Giangreco IESEG School of Management, Catholic University of Lille, France, a.giangreco@ieseg.fr C. Gibson MIT Sloan School of Management, Boston, Massachusetts, USA, cgibson@mit. edu R. Giuliano Università La Sapienza, Roma, Italy, giuliano.raffaele@gmail.com Bernhard Glatt Libera Università di Bolzano, Bolzano, Italy, bernhard.glatt@unibz.it L. Hussami HEC Lausanne, Lausanne, Switzerland, lotfi.hussami@unil.ch D. Isari Università Cattolica del Sacro Cuore, Milano, Italy, daniela.isari@unicatt.it L.A. Kalinichenko Russian Academy of Sciences, Moscow, Russia leonidk@ipi.ac.ru V. Katos Democritus University of Thrace, Xanthi, Greece, vkatos@ee.duth.gr Gerasimos Kontos University of the Aegean, Chios, Greece, g.kontos@aegean.gr Konstadinos Kutsikos University of the Aegean, Chios, Greece, kutsikos@aegean.gr Giovan Francesco Lanzara Università di Bologna, Bologna, Italy, giovan.lanzara@unibo.it

18 xx Contributors G. Lenart University of Maribor, ecenter, Slovenia, E. León-Soto Deutsches Forschungszentrum für Künstliche Intelligenz (DFKI) GmbH, Kaiserslautern, Deutschland M. Lezoche Istituto di Analisi dei Sistemi ed Informatica A. Ruberti CNR, Roma, Italy, Andrea Maggipinto Università di Bologna, Bologna, Italy, F. Mandreoli Università di Modena e Reggio Emilia, Italy, federica.mandreoli@unimo.it Alessio Maria Braccini Università LUISS Guido Carli, Roma, Italy, abraccini@luiss.it R. Martoglia Università di Modena e Reggio Emilia, Italy, riccardo.martoglia@unimo.it Antonio Marturano Università Cattolica del Sacro Cuore, Roma, Italy, marturano@btinternet.com G. Mastelloni University of Bari, Bari, Italy, mastelloni@di.uniba.it A. Mazzeo Università degli Studi di Napoli Federico II, Napoli, Italy, mazzeo@unina.it Michele Melchiori Università degli Studi di Brescia, Brescia, Italy, melchior@ing.unibs.it G. Mercurio CNR, Roma, Italy, gregorio.mercurio@itb.cnr.it Michele Missikoff IASI-CNR, Roma, Italy, michele.missikoff@iasi.cnr.it L. Mola Università di Verona, Verona, Italy, lapo.mola@univr.it R. Montanari Università di Modena Reggio Emilia, Reggio Emilia, Italy, roberto.montanari@unimore.it

19 Contributors xxi S. Montanelli Università degli Studi di Milano, Milano, Italy, M. Mordacchini ISTI CNR, Pisa, Italy, C. Morelli Università Amedeo Avogadro e Università Carlo Cattaneo, Italy, chiara.morelli@eco.unipmn.it V. Moscato Università degli Studi di Napoli Federico II, Napoli, Italy, vmoscato@unina.it A. Motro George Mason University, VA, USA, ami@gmu.edu Raffaella Naggi Università LUISS Guido Carli, Roma, Italy, rnaggi@luiss.it Hanne Westh Nicolajsen Aalborg University, Centre for Media, Communication and Information Technologies, Ballerup, Denmark, westh@cmi.aau.dk S. Orlando Università di Venezia, Venezia, Italy, orlando@dsi.unive.it Linda Pacicco Università Carlo Cattaneo LIUC, Castellanza (VA), Italy, lpacicco@liuc.it U. Pagallo Università di Torino, Torino, Italy, ugo.pagallo@unito.it L. Paolino Università di Salerno, Fisciano (SA), Italy, lpaolino@unisa.it Stefano Paolozzi IRPPS-CNR, Roma, Italy, stafano.paolozzi@irpps.cnr.it Loredana Parasiliti Provenza Università di Milano, Milano, Italy, parasiliti@dico.unimi.it Katia Passerini New Jersey Institute of Technology, Newark, NJ, USA, pkatia@njit.edu E. Pelino Università di Bologna, Bologna, Italy, enrico.pelino@unibo.it

20 xxii Contributors M. Pennacchini Università Campus Bio-Medico, Roma, Italy, Ferdinando Pennarola Università Bocconi, Milano, Italy, W. Penzo Università di Bologna, Bologna, Italy, B. Pernici Politecnico di Milano, Milano, Italy, G. Peruginelli Institute of Legal Information Theory and Techniques, CNR, Firenze, Italy, Daniela Pettinao Università degli Studi di Cagliari, Cagliari, Italy, A. Picariello Università degli Studi di Napoli Federico II, Napoli, Italy, Antonio Piccinno Università di Bari, Bari, Italy, G. Piccoli Università di Sassari, Sassari, Italy, Y. Pigneur HEC Lausanne, Lausanne, Switzerland, Federico Pigni Università Carlo Cattaneo LIUC, Castellanza (VA), Italy, H. Pingaud Université de Toulouse, France, M. Piva Università La Sapienza, Roma, Italy, A. Poggi Università La Sapienza, Roma, Italy, D. Potena Università Politecnica delle Marche, Ancona, A. Pucihar University of Maribor, ecenter, Slovenia,

21 Contributors xxiii Aurelio Ravarini Università Carlo Cattaneo LIUC, Castellanza (VA), Italy, P. Refolo Università Cattolica del Sacro Cuore, Roma, Italy, F.L. Ricci CNR, Roma, Italy, A. Ricci Università di Bologna, Bologna, Italy, F. Ricciardi Università Cattolica del Sacro Cuore, Brescia, Italy, C. Rossignoli Università di Verona, Verona, Italy, L. Rusu Royal Institute of Technology, Stockholm University, Stockholm, Sweden, Domenico Saccà Università della Calabria, Arcavacata di Rende (CS), Italy, ICAR-CNR, Arcavacata di Rende (CS), Italy D. Sacchini Università Cattolica del Sacro Cuore, Roma, Italy, M. Sadok Institute of Technology in Communications, Tunis, Tunisia, S. Sassatelli Università di Modena e Reggio Emilia, Italy, sassatelli@unimo.it Ada Scupola Roskilde University, CBIT, Roskilde, Denmark, ada@ruc.dk M. Sebillo Università di Salerno, Fisciano (SA), Italy, msebillo@unisa.it L.D. Serbanati CNR, Roma, Italy, luca@serbanati.com; Politehnica University, Bucharest, Romania, luca@serbanati.com Alberto Sillitti Libera Università di Bolzano, Bolzano, Italy, alberto.sillitti@unibz.it

22 xxiv Contributors Cecilia Silvestri Università della Tuscia, Viterbo, Italy, A.L. Simeone Università di Bari, Bari, Italy, A. Simons University of Liechtenstein, Vaduz, Liechtenstein, C. Sonnenberg University of Liechtenstein, Vaduz, Liechtenstein, Maddalena Sorrentino Università degli studi di Milano, Milano, Italy, A. Spangaro Università di Bologna, Bologna, Italy, E.H. Spence University of Twente, Enschede, Netherlands, S.A. Stupnikov Russian Academy of Sciences, Moscow, Russia, Giancarlo Succi Libera Università di Bolzano, Bolzano, Italy, F. Sudzina Copenhagen Business School, Frederiksberg, Denmark, F. Taglino Istituto di Analisi dei Sistemi ed Informatica A Ruberti CNR, Roma, Italy, francesco.taglino@iasi.cnr.it L. Tarantino Università degli Studi dell Aquila, L Aquila, Italy, laura.tara@gmail.com F. Terella Università La Sapienza, Roma, Italy, baylisstic83@gmail.com F. Tesauri Università di Modena Reggio Emilia, Reggio Emilia, Italy, francesco.tesauri@unimore.it P. Tiberio Università di Modena e Reggio Emilia, Italy, paolo.tiberio@unimo.it

23 Contributors xxv Riccardo Torlone Università Roma Tre, Roma, Italy, G. Tortora Università di Salerno, Fisciano (SA), Italy, E. Tracanna Università La Sapienza, Roma, Italy, E. Traisci Università Cattolica del Sacro Cuore, Roma, Italy, M. Tucci Università di Salerno, Salerno, Italy, E. Ugazio Università Carlo Cattaneo LIUC, Castellanza (VA), Italy, U. Varshney Georgia State University, Atlanta, GA, USA, Guia Venturoli Università Telematica Guglielmo Marconi, Roma, Italy, G. Vetere IBM Italia, Center for Advanced Studies of Rome, Roma, Italy, A. Virdis Università Cattolica del Sacro Cuore, Roma, Italy, Francesco Virili Università degli Studi di Cassino, Cassino (NA), Giuseppe Visaggio Università di Bari, Bari, Italy, C.A. Visaggio Università degli Studi del Sannio, Benevento, Italy, G. Vitiello Università di Salerno, Fisciano (SA), Italy, Jan vom Brocke University of Liechtenstein, Vaduz, Liechtenstein, D. Walsh New Jersey Institute of Technology, Newark, NJ, USA,

24 xxvi Contributors C. Welch Portsmouth Business School, Portsmouth, UK, Stefano Za Università LUISS Guido Carli, Roma, Italy, A. Zardini Università di Verona, Verona, Italy, I. Zinnikus Deutsches Forschungszentrum für Künstliche Intelligenz, Kaiserslautern, Deutschland, Ione Zuccarello Università di Catania, Catania, Italy,