1 HP Infrastructure Management Services Rely on the experts to reduce IT complexity and gain flexibility.
2 Focus on the bigger picture. Meet and exceed your business goals without worrying about IT infrastructure. No question, managing an IT environment of any size has become more complex than ever. Businesses today must integrate a complicated mix of servers, operating systems, applications, networks, and storage provided by diverse hardware and software vendors. HP can help see that all of the core components of your IT infrastructure remain up and running, performing at the levels needed to support your business. Our multivendor infrastructure management services support all of the IT infrastructure elements listed here and more: Physical data centers Operating systems and platforms Storage Network and telecommunications Web environments Security Middleware Gain flexibility, reduce IT complexity, and manage risk. HP Infrastructure Management Services provide the focus, experience, and perspective to help you gain solid control of business IT. Given that most IT budgets today are devoted to maintenance and operations, HP focuses on helping you streamline current spending and develop better targeting for future IT investments. Our people, processes, and solutions are geared to reduce complexity, enhance security, and stabilize your IT environment. We work with you to identify inefficiencies, eliminate bottlenecks, and deploy the technical innovations that secure your business assets and give you a competitive advantage. Our professionals develop a tailored solution that enhances your infrastructure s ability to meet business goals and allows you to focus on the bigger picture. Key benefits With assistance from HP infrastructure management experts, your business can increase its flexibility and: Increase the value of IT to the business, gain greater control in supporting innovation and business strategy, and put less focus on maintenance and operations Reduce the complexity of infrastructure management, relying on HP to tackle the daily challenges of maintaining your IT infrastructure Gain predictability in spending and allocating funds for strategic projects instead of maintenance and operations 2
3 About HP Infrastructure Management Services Server management services HP provides complete management of your multivendor IT environment, including: Windows NT HP-UX Solaris AIX OpenVMS HP NonStop Kernel MPE/IX Tru64 UNIX OS/400 OS/390 MVS and z/os Mainframe and Linux systems running on a variety of hardware platforms from HP, Sun, Dell, and IBM These services encompass implementation of your server environment, operating systems, and applications; database management; storage management; and backup and recovery. With the assistance of a global team of HP mainframe experts, you are assured of highquality best practices applied consistently at locations throughout the world. Mainframe management services HP provides comprehensive services and managed support for your mission-critical IBM mainframe computers and compatible systems supporting MVS and z/os. We can assist you with all key aspects of managing a mainframe environment, including mission-critical transaction management, job scheduling, management tools, and security management. Storage management services HP provides a complete range of services for management of multivendor, highend SAN/NAS environments. Services range from base management such as needs assessment, design, implementation, and ongoing maintenance to sophisticated proactive services such as local secure data management and remote mirroring/failover. Storage management services also include full remotestorage management along with incremental and decremental capabilities for HP storage products. This allows you to increase storage capacity, have it managed onsite, and receive a consolidated and comprehensive monthly pay-per-use bill. Network management services HP provides a broad and flexible range of network and telecommunications management services that help you adjust to business change; integrate new technologies into converged networks; and adapt across horizontal, heterogeneous networks. HP works to keep the WAN, LAN, telephony and associated services including transmission, naming, and secure e-commerce connections balanced and efficient. HP s strong relationships with telecommunications service providers are leveraged worldwide to deliver seamless provisioning, expense management, and ongoing operation of your critical voice and data environment. HP s approach is flexible, managing as much or as little of your telecommunications infrastructure as you desire. Whether your concern is managing your costs, managing your vendors, or having HP manage all your telecommunications needs, we can assist at any level. 3
4 Today s wireless and next-generation wired networks must deliver immediate access to your customers, partners, and employees without compromising the integrity of vital enterprise information assets. The goal of HP network management services is to provide the most flexible and cost-effective means of achieving this. Data-center management solutions HP can manage your data center, at your site or from one of HP s worldwide secure Operations Management Center facilities. We can provide a data-center management solution that allows you to outsource as much or as little of your operations as you choose. Data-center services address all aspects of your facilities implementation, including power, air, connectivity, and physical security. HP Services manages well over one million square feet of data-center space including more than 78,000 servers and 14,000 mainframe MIPS. Our services cover the full spectrum of operations requirements from bricks and mortar to the sophisticated technologies housed within. We deliver secure, hardened data-center environments (Uptime Institute Tier Levels II, III, IV) through facility administration, asset management, media management, and facility-level change management. As the Internet economy continues to grow, the risks associated with doing business online have increased exponentially. HP Services security experts provide structured services that help assess the data you need to protect, identify potential threats, determine the likelihood of those threats, implement cost-effective measures to protect your information assets, and establish a continuous review and improvement process. Managed Web services We can provide secure, performance-tuned management of your Internetconnected Web servers. This includes URL availability, security patching, firewall management, load balancing and failover, middleware monitoring, and Web-site analytics. HP managed Web services cover the industry s most prevalent Web servers and server software, including Microsoft IIS, Microsoft.NET, iplanet, Apache, BEA Weblogic, and IBM Websphere. Through proactive and preventive measures, HP continually monitors the performance of your Web server to help make sure that potential business interruptions are flagged quickly and downtime is minimized. We monitor the performance of your environment and adjust your infrastructure accordingly. Security management services HP provides comprehensive security services across your IT infrastructure, from the physical data center to network security for your existing firewall and VPN, including network intrusion detection, authentication, and virus protection. HP s innovative security technologies and proactive approach help find and eliminate threats before they damage your business. 4
5 Global reach and process expertise Our global reach and process expertise mean that we deliver consistent, high-quality service within global environments while keeping costs manageable. HP Global Delivery Model The HP Global Delivery Model helps us improve the costeffectiveness of your infrastructure without sacrificing service levels. At the beginning of every engagement, we perform a thorough assessment of your business processes and IT environment, allowing us to identify an appropriate mix of onsite, near-shore, and offshore resources for your business. This blended approach allows us to deliver infrastructure services that can scale and remain affordable and the mix can be adjusted as your business needs change over time. Our Global Delivery Model also checks to see that your infrastructure management services are delivered consistently around the world. We operate data and operations management centers around the world with a concentration in key regions including Asia Pacific, Europe, and Latin America. With our vast pool of trained infrastructure professionals, you will have fast access to expertise across a breadth of technologies. We also maintain global Centers of Excellence and world-class technology laboratories that support continual technology innovation. Process excellence: standards and transition HP maintains strict adherence to process excellence to improve service levels and efficiency. We deliver worldclass infrastructure management services based on established industry benchmarks. All of our data centers use ITIL-based IT Service Management (ITSM) methodology as well as ISO and BS15000 quality metrics. In addition, we use processes such as HP Project Management (HP Global Method) and HP Project Management Office (PMO) during service delivery to keep our commitments consistently on time and on budget. Shifting from an in-house operated environment to an outsourcing arrangement can be stressful. That s why HP has made easing that transition a high priority. We have proven processes for managing the transition of IT systems and people without disrupting your business. We also make it easy to identify changing needs and to adjust the outsourcing arrangement accordingly. Governance Our governance model is designed to let service relationships evolve and thrive within a flexible framework. We use methodologies and best practices to work beyond the written contract so that the outsourcing arrangement is sustainable and beneficial for both parties. Specifically, the HP Governance Model is grouped into four pillars: relationship management, operational controls, demand management, and proactive management/strategic planning. Our customer account management teams work with clients at multiple levels so that day-to-day operations and measurements support broader business objectives. Measurement is conducted via a balanced scorecard covering financial, customer, 5
6 employee, and operational aspects. The goal is to provide the best possible client experience, enabling mutual support and decision-making. The HP advantage Experience and track record HP manages IT and finance and accounting operations for hundreds of the world s largest enterprises and government agencies. Collaborative approach HP Services professionals work closely with you to understand your business goals and budgets, to define appropriate approaches, and to establish measurements to help achieve mutual satisfaction. Choice and flexibility HP shares management responsibilities. You aren t locked into a rigid outsourcing model. HP won t insist that you use proprietary technology. Global capabilities HP offers consistent and measurable levels of service wherever you do business around the world. HP professionals understand the complex requirements of global companies. Alliances with industry leaders HP draws on long-term alliances with today s top software companies, systems integrators, and consultants to provide you with a best-ofbreed solution. HP has the #1 platform share with many leading application vendors, including SAP, Microsoft, Oracle, and Siebel. Proven methodologies HP adheres to process-based best practices and the rigorous standards of IT Service Management (ITSM) processes based on the IT Infrastructure Library (ITIL), as well as ISO and BS15000 quality metrics. We have established processes for transition, transformation, and governance. As a full-service IT provider, HP delivers: Strong business transformation capabilities, proven by: More than 2,000 business relationship management engagements More than 400 major supply-chain infrastructure rollouts 20,000 network infrastructure implementations More than 31 million Microsoft software seat migrations Flexible financial and contractual terms that include quick asset transfers, joint risk/reward relationships, and industry-leading service-level agreements (SLAs) Technology innovation and leadership that span distributed computing, open-standards based and UNIX-system based servers and storage, Microsoft technology and services, multi-platform availability solutions, infrastructure management software, and mission-critical infrastructure products and services 6
7 The technical expertise built on 60 years of experience of more than 65,000 IT professionals worldwide, including: 28,000 trained Microsoft specialists plus 5,200 Microsoft-certified engineers 19,000 multivendor UNIX system engineers 6,200 Cisco specialists plus 2,100 Cisco-certified engineers 105 operations response centers 80 client education centers 50 recovery centers with experience in more than 5,000 successful client recoveries Sharp focus on core IT infrastructure competencies, complemented by proven partnerships with leading global firms such as Accenture, AOL, AT&T, Avaya, BEA Systems, BearingPoint, Deloitte Consulting, Capgemini, Cisco, Intel, Microsoft, Novell, Oracle, SAP, Siebel Systems, and Sprint Management of a wide array of multivendor platforms, applications, and devices, including: Over 78,000 servers More than 14,000 MIPS 1.4 million network ports More than 2,600 SAP instances with over 740,000 users 1.2 million desktops 1.8 million help desk seats More than 900,000 Microsoft Exchange and Lotus Notes/Domino seats For more information To learn more about HP Infrastructure Management Services a key component of HP s portfolio of Managed Services contact your local HP sales representative or visit 7
8 To learn more, visit Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. Intel is a trademark or registered trademark of Intel Corporation or its subsidiaries in the United States and other countries. Microsoft, Windows, and Windows NT are U.S. registered trademarks of Microsoft Corporation. Oracle is a registered U.S. trademark of Oracle Corporation, Redwood City, California. UNIX is a registered trademark of The Open Group. 4AA0-2679ENW, October 2005