HP ITSM best practices for HP OpenView Service Desk. HP Services

Size: px
Start display at page:

Download "HP ITSM best practices for HP OpenView Service Desk. HP Services"

Transcription

1 HP ITSM best practices for HP OpenView Service Desk HP Services

2 Reduce effort, cost, and risk. Increase the business value of IT. IT organizations that are seeking to improve their operational effectiveness when delivering and supporting their IT services and aligning these services with their business goals have turned to the IT Infrastructure Library (ITIL) for guidance. The ITIL provides a framework of high-level definitions for IT Service Management (ITSM) processes. However, the ITIL it does not define these processes fully, nor does it explain how to configure process-enabling technologies such as HP OpenView Service Desk. Often, IT organizations do not have detailed ITSM best practices to fall back on. Instead, they end up struggling through a detailed definition and configuration process without clear guidelines. As they implement an ITIL-based ITSM solution, IT organizations frequently confront long and costly process-definition cycles as well as internal resistance to reinventing the wheel. In addition, the multiple iterations needed to align an organization s processenabling technology configuration with its processes, procedures, and work instructions tend to increase cost and implementation efforts and extend timelines. Return on IT (RoIT) and time to value have become the key decision parameters for IT projects. IT organizations are demanding more and better assistance from the vendors who design and implement ITSM best practices. And they want it faster and cheaper. HP ITSM best practices for HP OpenView Service Desk were designed with these considerations in mind. Service Desk support a directed design approach to best practices by providing a predefined, preconfigured foundation for your HP OpenView Service Desk implementation. This advanced best practices solution includes: The HP ITSM reference model Five predefined service management processes, complete with detailed procedures and work instructions, presented in an intuitive Web-based format Incident and service request management Problem management Configuration management (including personnel and organization) Change management Service-level management A preconfigured HP OpenView Service Desk database with system settings that support the model An installation guide that includes modification instructions for the HTML pages, making it simple to model processes, procedures, and work instructions Service Desk significantly decrease the time consumed by ITSM process design and HP OpenView Service Desk configuration. Additinally, it mitigates the risks associated with poor ITSM solution design and implementation errors. HP s ITSM leadership and experience can help your IT organization improve service delivery and support while providing easy browser-based access to processes, procedures, and instructions. 2

3 Figure 1: HP IT Sevice Management Reference Model An experienced HP Services consultant will guide your HP OpenView Service Desk implementation, facilitate incorporating HP ITSM processes into your unique technological and organizational environment, and provide the advice and expertise that make it possible for your service desk operation to meet expectations. Successfully providing and managing IT services HP OpenView Service Desk is the only service management product preconfigured to fully support HP ITSM Reference Model processes and best practices. The HP ITSM Reference Model is a high-level, fully integrated IT process relationship map. It has been invaluable to companies worldwide in their efforts to understand the people, processes, and technologies that are part of their IT environments. The HP ITSM Reference Model allows enterprises to consider alternative approaches to meeting their most critical challenges. And it is also a reference tool that provides a coherent representation of IT processes and a common language making it useful in initiating meaningful dialog between all parties involved in IT process requirements and solutions. Using a directed design approach The directed design approach enables you to define the five HP ITSM Reference Model processes, as they apply to your business, using a clear, simple structure that provides three levels of detail: process, procedures, and work instructions. The process level describes the process, its relationship to other HP ITSM Reference Model processes, the procedures (or main activities) included, and the order in which they are executed. The procedures level allows you to identify roles and create detailed work instructions, specify their flow, and define their relationship to process roles and responsibilities. The work instructions level provides detailed instructions on how to use HP OpenView Service Desk. Predefined HP IT Service Management Reference Model processes are provided in a Web--based interface. Intuitive navigation quickly guides users to and through the work instructions that apply to their roles, based on selected procedures within a process. The HP OpenView Service Desk solution contains preconfigured database settings that are stored in the HP OpenView Service Desk database. Depending on the HP OpenView Service Desk modules you select, powerful business logic designed to work with the processes you implement can reduce the time needed to complete your database configuration effort by several days per process. 3

4 Powerful benefits Shorter process development cycles Starting a process definition cycle from scratch is typically an intensive, costly process requiring multiple reiterations. In many cases, process definition can undermine your execution plans. Best practices enable you to significantly reduce the time spent on process definition efforts and to devote fewer internal and external IT resources to those efforts. This is critical, given that most IT projects today must deliver a return on investment within days and weeks rather than months. For example, Service Desk provide a step-by-step approach for registering a service request. This approach can guide a help desk specialist through actions that will drive a service request to closure. In essence, these best practices support consistent operations across your IT organization, improving service quality as they reduce the process definition efforts that can boost the complexity and cost of your deployment. Reduced risk Service Desk provide out-of-the-box settings that give your IT organization a superb head start on getting HP OpenView Service Desk up and running. They improve your ability to deliver world-class support. Moreover, HP ITSM best practices for HP OpenView Service Desk greatly reduce the risks and issues associated with defining processes, procedures, and work instructions that cannot be supported. Quick access, up-to-date information Currently, users may be struggling to access your organization s IT processes by wading through extensive, hard-to-read paper documentation. HP ITSM best practices for HP OpenView Service Desk provide an easy-to-use Web interface a key consideration in creating this solution. This interface enables users to quickly locate a required process, procedure, or work instruction by simply launching the browser from within HP OpenView Service Desk and then navigating rapidly and intuitively. Ordering information Product ID U5490A U5491A U5492A U5493A U5494A Description Service Desk Helpdesk Module Service Desk Change Management Module Service Desk Service Level Management Module Service Desk 1 user license enterprise license 4

5 Specifications System requirements Software and utilities: Microsoft Internet Explorer 5.5, 6.0 Netscape (HP-UX), (Solaris 8, Windows ) HP OpenView Service Desk 4.5 Please refer to the Service Desk 4.5 installation guide for minimum hardware and software requirements. Available languages This product is available in English. For more information on HP OpenView Service Desk, visit: For more information on HP service management solutions available to address your specific business needs, visit: or 5

6 To learn more, visit Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. Microsoft and Windows are U.S. registered trademarks of Microsoft Corporation EN, 03/2004

HP OpenView Service Desk Process Insight 2.10 software

HP OpenView Service Desk Process Insight 2.10 software HP OpenView Service Desk Process Insight 2.10 software Data sheet HP OpenView Service Desk Process Insight software provides real-time visibility into the ITIL processes managed by your HP OpenView Service

More information

HP Systems Insight Manager and HP OpenView

HP Systems Insight Manager and HP OpenView HP Systems Insight Manager and HP OpenView Working Better Together to Deliver End-to-End Management, from Hardware Infrastructure to Business Service Availability Executive Summary... 2 Challenges of Managing

More information

HP ITSM Assessment Services Helping you reach the levels of service your business requires

HP ITSM Assessment Services Helping you reach the levels of service your business requires HP ITSM Assessment Services Helping you reach the levels of service your business requires HP ITSM Assessment Services are designed to help you achieve the IT service levels your business requires by reducing

More information

HP Change Configuration and Release Management (CCRM) Solution

HP Change Configuration and Release Management (CCRM) Solution HP Change Configuration and Release Management (CCRM) Solution HP Service Manager, HP Release Control, and HP Universal CMDB For the Windows Operating System Software Version: 9.30 Concept Guide Document

More information

How To Standardize Itil V3.3.5

How To Standardize Itil V3.3.5 Business white paper Standardize your ITSM An HP approach based on best practices Table of contents 3 Introduction 3 Benefits and challenges 5 The HP approach to standardizing ITSM 6 Establish an IT operations

More information

Network Infrastructure Services

Network Infrastructure Services Network Infrastructure Services Creating the networks that enable adaptive enterprises HP Services Reinventing the enterprise network as a strategic asset The velocity of business is increasing dramatically.

More information

SAP Solution Manager: The IT Solution from SAP for IT Service Management and More

SAP Solution Manager: The IT Solution from SAP for IT Service Management and More SAP Solution Manager SAP Solution Manager: The IT Solution from SAP for IT Service Management and More Table of Contents 2 SAP Solution Manager A Fully Scalable IT Platform 3 Supporting 15 Certified ITIL

More information

HP OpenView AssetCenter

HP OpenView AssetCenter HP OpenView AssetCenter Software version: 5.0 Asset Tracking solution Build number: 120 Legal Notices Warranty The only warranties for HP products and services are set forth in the express warranty statements

More information

HP Service Manager. Software Version: 9.34 For the supported Windows and UNIX operating systems. Processes and Best Practices Guide

HP Service Manager. Software Version: 9.34 For the supported Windows and UNIX operating systems. Processes and Best Practices Guide HP Service Manager Software Version: 9.34 For the supported Windows and UNIX operating systems Processes and Best Practices Guide Document Release Date: July 2014 Software Release Date: July 2014 Legal

More information

HP OpenView Service Level Manager 5.0 software

HP OpenView Service Level Manager 5.0 software HP OpenView Service Level Manager 5.0 software Data sheet Meet the challenge of running IT as a business with HP OpenView Service Level Manager 5.0. This module of the HP OpenView Service Desk 5.0 a second-generation

More information

HP Service Manager software. The HP next-generation IT Service Management solution is the industry-leading consolidated IT service desk.

HP Service Manager software. The HP next-generation IT Service Management solution is the industry-leading consolidated IT service desk. software The HP next-generation IT Service solution is the industry-leading consolidated IT service desk. : setting the standard for IT service management solutions with a robust lifecycle approach to

More information

HP Service Manager. Software Version: 9.40 For the supported Windows and Linux operating systems. Processes and Best Practices Guide (Codeless Mode)

HP Service Manager. Software Version: 9.40 For the supported Windows and Linux operating systems. Processes and Best Practices Guide (Codeless Mode) HP Service Manager Software Version: 9.40 For the supported Windows and Linux operating systems Processes and Best Practices Guide (Codeless Mode) Document Release Date: December, 2014 Software Release

More information

BRIDGE. the gaps between IT, cloud service providers, and the business. IT service management for the cloud. Business white paper

BRIDGE. the gaps between IT, cloud service providers, and the business. IT service management for the cloud. Business white paper BRIDGE the gaps between IT, cloud service providers, and the business. IT service management for the cloud Business white paper Executive summary Today, with more and more cloud services materializing,

More information

Business white paper. Top ten reasons to automate your IT processes

Business white paper. Top ten reasons to automate your IT processes Business white paper Top ten reasons to automate your IT processes Table of contents 4 Data center management trends and tools 4 Today s challenge 4 What is next? 5 Automating the remediation of incidents

More information

HP Thin Client Imaging Tool

HP Thin Client Imaging Tool HP Thin Client Imaging Tool Table of Contents: Abstract... 1 Introduction... 1 System Requirements... 1 Software... 1 Hardware... 1 Getting Started... 2 Formatting a USB Flash Device... 3 Unpacking the

More information

HP Client Manager 6.2

HP Client Manager 6.2 HP Client Manager 6.2 Introduction... 2 New Features in HPCM 6.2... 4 Understanding how HPCM works... 5 Extensive reporting capability... 5 HPCM in operation... 6 Client inventory... 6 Health monitoring...

More information

Solution brief. HP solutions for IT service management. Integration, automation, and the power of self-service IT

Solution brief. HP solutions for IT service management. Integration, automation, and the power of self-service IT Solution brief HP solutions for IT service management Integration, automation, and the power of self-service IT Make IT indispensable to the business. Turn IT staff into efficient, cost-cutting rock stars.

More information

HP Velocity Live QoS Support

HP Velocity Live QoS Support HP Velocity Live QoS Support Copyright 2012 Hewlett-Packard Development Company, L.P. Microsoft and Windows are U.S. registered trademarks of Microsoft Corporation. The information contained herein is

More information

ITSM Capability Assessment for Data Centers

ITSM Capability Assessment for Data Centers ITSM Capability Assessment for Data Centers HP Technology Consulting Technical data This service evaluates the capabilities of the facility infrastructure (FI) design strategy, maintenance strategy, and

More information

Synchronizing ProCurve IDM and Windows Active Directory

Synchronizing ProCurve IDM and Windows Active Directory An HP ProCurve Networking Application Note Synchronizing ProCurve IDM and Windows Active Directory Contents 1. Introduction... 2 2. Prerequisites... 2 3. Network and Active Directory tree diagrams... 2

More information

HP Software as a Service

HP Software as a Service HP Software as a Service Software Version: 6.1 Federated SSO Document Release Date: August 2013 Legal Notices Warranty The only warranties for HP products and services are set forth in the express warranty

More information

ProCurve Mobility Manager 1.0

ProCurve Mobility Manager 1.0 ProCurve Mobility Manager 1.0, a plug-in module for the ProCurve Manager Plus platform, provides a simple yet powerful tool to centrally configure, update, monitor, and troubleshoot ProCurve access points.

More information

Customizing Asset Manager for Managed Services Providers (MSP) Software Asset Management

Customizing Asset Manager for Managed Services Providers (MSP) Software Asset Management HP Asset Manager Customizing Asset Manager for Managed Services Providers (MSP) Software Asset Management How To Manage Generic Software Counters and Multiple Companies Legal Notices... 2 Introduction...

More information

HP Operational ITSM Service. For continual service improvement

HP Operational ITSM Service. For continual service improvement HP Operational ITSM Service For continual service improvement Overview Enhance service levels by applying best practices and standards Improve productivity and reduce costs Deliver true business value

More information

HP Quality Center. Software Version: 10.00. Microsoft Word Add-in Guide

HP Quality Center. Software Version: 10.00. Microsoft Word Add-in Guide HP Quality Center Software Version: 10.00 Microsoft Word Add-in Guide Document Release Date: February 2012 Software Release Date: January 2009 Legal Notices Warranty The only warranties for HP products

More information

For your network: HP Network Support Combined with Cisco Services

For your network: HP Network Support Combined with Cisco Services For your network: HP Network Support Combined with Cisco Services The primary goal of this service is to maintain reliable network performance and availability, and thereby protect your network investment.

More information

HP Service Manager. Software Version: 9.40 For the supported Windows and Linux operating systems. Application Setup help topics for printing

HP Service Manager. Software Version: 9.40 For the supported Windows and Linux operating systems. Application Setup help topics for printing HP Service Manager Software Version: 9.40 For the supported Windows and Linux operating systems Application Setup help topics for printing Document Release Date: December 2014 Software Release Date: December

More information

HP and Business Objects Transforming information into intelligence

HP and Business Objects Transforming information into intelligence HP and Business Objects Transforming information into intelligence 1 Empowering your organization Intelligence: the ability to acquire and apply knowledge. For businesses today, gaining intelligence means

More information

HP Global Call Management Service

HP Global Call Management Service HP Global Call Management Service HP Services Technical data HP Global Call Management (GCM) Service will provide your enterprise with a single point of contact that will log, route, and manage support

More information

HP ThinPro. Table of contents. Connection Configuration for RDP Farm Deployments. Technical white paper

HP ThinPro. Table of contents. Connection Configuration for RDP Farm Deployments. Technical white paper Technical white paper HP ThinPro Connection Configuration for RDP Farm Deployments Table of contents Introduction... 2 Obtaining the Load Balance Information URL... 2 Single farm deployments... 2 Multiple

More information

Managed Desktop Services. End-user workplace management solutions for your distributed-client computing environment. HP Services

Managed Desktop Services. End-user workplace management solutions for your distributed-client computing environment. HP Services Managed Desktop Services End-user workplace management solutions for your distributed-client computing environment HP Services Managing your distributed-client computing environment If your IT organization

More information

HP Service Manager. Software Version: 9.40 For the supported Windows and Linux operating systems. Request Management help topics for printing

HP Service Manager. Software Version: 9.40 For the supported Windows and Linux operating systems. Request Management help topics for printing HP Service Manager Software Version: 9.40 For the supported Windows and Linux operating systems Request Management help topics for printing Document Release Date: December 2014 Software Release Date: December

More information

Table of contents. Standardizing IT Service Management. Best practices based on HP experience in ITSM consolidation. White paper

Table of contents. Standardizing IT Service Management. Best practices based on HP experience in ITSM consolidation. White paper Standardizing IT Service Management Best practices based on HP experience in ITSM consolidation White paper Table of contents Go!... 2 Benefits and challenges... 2 The HP approach to standardizing ITSM...

More information

HP OpenView Smart Plug-in for Microsoft Exchange

HP OpenView Smart Plug-in for Microsoft Exchange HP OpenView Smart Plug-in for Microsoft Exchange Data sheet Email is no longer just a productivity application - it is a company s lifeline. When email slows down or stops altogether, the business loses

More information

Using HP ProLiant Network Teaming Software with Microsoft Windows Server 2008 Hyper-V or with Microsoft Windows Server 2008 R2 Hyper-V

Using HP ProLiant Network Teaming Software with Microsoft Windows Server 2008 Hyper-V or with Microsoft Windows Server 2008 R2 Hyper-V Using HP ProLiant Network Teaming Software with Microsoft Windows Server 2008 Hyper-V or with Microsoft Windows Server 2008 R2 Hyper-V HOWTO, 4 TH Edition Introduction... 2 Software requirements... 2 Order

More information

HP Software as a Service. Federated SSO Guide

HP Software as a Service. Federated SSO Guide HP Software as a Service Federated SSO Guide Document Release Date: July 2014 Legal Notices Warranty The only warranties for HP products and services are set forth in the express warranty statements accompanying

More information

HP PC Helpdesk Service

HP PC Helpdesk Service HP PC Helpdesk Service HP Care Pack Services Technical data HP PC Helpdesk Service gives professionals in small and medium-sized businesses access to advice and assistance for popular software applications,

More information

HP PCM Plus v4 Network Management Software Series

HP PCM Plus v4 Network Management Software Series HP PCM Plus v4 Network Management Software Series Data sheet Product overview HP PCM+ Network Management Software is a Microsoft Windows -based network management platform that enables mapping, network

More information

HP Virtualized Network Protection Service

HP Virtualized Network Protection Service HP Virtualized Network Protection Service HP Networking Consulting Technology Consulting Service overview With the proliferation of Virtual Datacenters (vdcs) and cloud computing environments, secure virtual

More information

QuickSpecs. HP PCM Plus v4 Network Management Software Series (Retired) Key features

QuickSpecs. HP PCM Plus v4 Network Management Software Series (Retired) Key features Overview (Retired) HP PCM+ Network Management Software is a Microsoft Windows -based network management platform that enables mapping, network and device configuration, and monitoring. HP PCM+ provides

More information

HP Server Automation Standard

HP Server Automation Standard Data sheet HP Server Automation Standard Lower-cost edition of HP Server Automation software Benefits Time to value: Instant time to value especially for small-medium deployments Lower initial investment:

More information

HP Software Technical Support

HP Software Technical Support HP Software Technical Support HP Technology Services - Contractual Services Technical data HP Software Technical Support provides comprehensive remote software support services for HP software products

More information

White Paper HP and the IT Infrastructure Library

White Paper HP and the IT Infrastructure Library White Paper HP and the IT Infrastructure Library Today, many IT or service provider organizations face the challenge of shifting paradigms from infrastructure management toward service management. The

More information

Bluetooth Pairing. User Guide

Bluetooth Pairing. User Guide Bluetooth Pairing User Guide Copyright 2012 Hewlett-Packard Development Company, L.P. Microsoft, Windows, and Windows Vista are U.S. registered trademarks of Microsoft Corporation. Bluetooth is a trademark

More information

HP OpenView Internet Services. SNMP Integration with HP Operations Manager for Windows White Paper

HP OpenView Internet Services. SNMP Integration with HP Operations Manager for Windows White Paper HP OpenView Internet Services SNMP Integration with HP Operations Manager for Windows White Paper Version: 1.00 Overview... 2 Prerequisites... 2 For HPOM Management Server... 2 For OVIS... 2 Configuration...

More information

HP Identity Driven Manager Software Series Overview

HP Identity Driven Manager Software Series Overview Overview HP Identity Driven Manager (IDM), a plug-in to HP PCM+, dynamically provisions network security and performance settings based on user, device, location, time, and endpoint posture. Identity Driven

More information

HP Hardware Technical Support

HP Hardware Technical Support HP Hardware Technical Support HP Technology Services - Contractual Services Technical data HP Hardware Technical Support service provides a remote hardware telephone support service on selected HP and

More information

HP online support resources

HP online support resources HP online support resources This HP online support resources guide provides quick and easy access to information on HP s comprehensive array of online support tools and services enabling your best support

More information

HP Client Manager 6.1

HP Client Manager 6.1 HP Client Manager 6.1 Introduction... 2 New Features in HPCM 6.1... 4 Understanding how HPCM works... 6 Extensive reporting capability... 7 HPCM in operation... 7 Client inventory... 7 Health monitoring...

More information

Managed Mobility Services. End-user workplace management for mobile workforces. HP Services

Managed Mobility Services. End-user workplace management for mobile workforces. HP Services Managed Mobility Services End-user workplace management for mobile workforces HP Services From initial planning and design to integration and implementation, we offer support at every step. Managing mobility

More information

Three simple steps to effective service catalog and request management

Three simple steps to effective service catalog and request management Three simple steps to effective service catalog and request management Prepare for cloud initiatives and get incremental ROI with self service catalog and request management Business white paper Executive

More information

Global Service Desk. Superior end-user support for the Adaptive Enterprise. HP Services

Global Service Desk. Superior end-user support for the Adaptive Enterprise. HP Services Global Service Desk Superior end-user support for the Adaptive Enterprise HP Services The HP Global Service Desk is a cost-effective way to reduce the complexity of your IT organization while delivering

More information

Data Center Management solutions

Data Center Management solutions Data Center Management solutions Streamline operations while delivering user satisfaction. Reduce costly technical complexity. Drive profitable growth. HP Services In a November 2002 InformationWeek survey,

More information

HP-UX Role-Based Access Control B.11.31.04 Release Notes

HP-UX Role-Based Access Control B.11.31.04 Release Notes HP-UX Role-Based Access Control B.11.31.04 Release Notes HP Part Number: 5992-0628 Published: June 2007 Edition: E028 Copyright 2001 2007 Hewlett-Packard Development Company L.P. Confidential computer

More information

HP Asset Manager. Software version: 5.20. Asset Tracking Solution

HP Asset Manager. Software version: 5.20. Asset Tracking Solution HP Asset Manager Software version: 5.20 Asset Tracking Solution Document Release Date: 01 October 2009 Software Release Date: October 2009 Legal Notices Copyright Notices Copyright 1994-2009 Hewlett-Packard

More information

QuickSpecs. HP Data Protector Reporter Software Overview. Powerful enterprise reporting with point and click simplicity

QuickSpecs. HP Data Protector Reporter Software Overview. Powerful enterprise reporting with point and click simplicity Overview Introduction HP Data Protector software, used by more than 41,000 customers around the world, simplifies application protection in virtual and physical environments through unified recovery and

More information

Three simple steps to effective service catalog and request management

Three simple steps to effective service catalog and request management Three simple steps to effective service catalog and request management Prepare for cloud initiatives and get incremental ROI with self service catalog and request management Business white paper Executive

More information

Printing and Imaging Support on HP Compaq Thin Clients

Printing and Imaging Support on HP Compaq Thin Clients Printing and Imaging Support on HP Compaq Thin Clients Overview.............................................................. 2 Microsoft Windows XP Embedded Operating System............................

More information

HP E-PCM Plus Network Management Software Series

HP E-PCM Plus Network Management Software Series Data sheet Product overview HP E-PCM Plus Network Management is a Microsoft Windows -based network management platform that enables mapping, configuration, and monitoring. HP PCM Plus provides security

More information

HP Prior Software Version Support HP Mature Software Product Support

HP Prior Software Version Support HP Mature Software Product Support HP Prior Software Version Support HP Mature Software Product Support HP Technology Services - Contractual Services Technical data HP Prior Software Version Support and HP Mature Software Product Support

More information

The HP IT Service Management (ITSM) Reference Model

The HP IT Service Management (ITSM) Reference Model The HP IT Service Management (ITSM) Reference Model A model for successfully providing and managing IT services Executive summary... 2 Transforming IT through IT Service Management... 2 The need for a

More information

HP Intelligent Management Center Enterprise Software. Platform. Key features. Data sheet

HP Intelligent Management Center Enterprise Software. Platform. Key features. Data sheet Data sheet HP Intelligent Management Center Enterprise Software Platform Key features Highly flexible and scalable deployment options Powerful administration control Rich resource management Detailed performance

More information

Installing Microsoft Windows

Installing Microsoft Windows Installing Microsoft Windows on HP Workstations with Advanced Format Hard Drives Technical white paper Table of contents Introduction... 2 Identifying an Advanced Format drive... 2 Installing Windows on

More information

HP Priority Services. Priority Access

HP Priority Services. Priority Access HP Priority Services Online Case Management tool Web-based submission and tracking solutions. The HP Support Case Manager (SCM) provides 24/7 access and enables users to submit and manage support cases

More information

Configuring Windows 8.1 (6293) HL209S

Configuring Windows 8.1 (6293) HL209S HP Education Services course data sheet Configuring Windows 8.1 (6293) HL209S Course Overview This course is designed for Information Technology (IT) professionals who have experience with Windows XP and

More information

HP Insight Diagnostics Online Edition. Featuring Survey Utility and IML Viewer

HP Insight Diagnostics Online Edition. Featuring Survey Utility and IML Viewer Survey Utility HP Industry Standard Servers June 2004 HP Insight Diagnostics Online Edition Technical White Paper Featuring Survey Utility and IML Viewer Table of Contents Abstract Executive Summary 3

More information

HP Windows 7 Onsite Upgrade Service

HP Windows 7 Onsite Upgrade Service HP Windows 7 Onsite Upgrade Service HP Care Pack Services Technical data The Windows 7 Onsite Upgrade Service provides your company with onsite installation, setup, and training for the Microsoft Windows

More information

Models HP IMC MPLS VPN Software Module with 50-node E-LTU

Models HP IMC MPLS VPN Software Module with 50-node E-LTU Overview Models HP IMC MPLS VPN Software Module with 50-node E-LTU JF410AAE Key features MPLS VPN resource management MPLS VPN monitoring MPLS VPN traffic monitoring MPLS VPN deployment Product overview

More information

HP Services Global Service Desk with esupport. Innovative technology and business processes that transform IT support for your employees

HP Services Global Service Desk with esupport. Innovative technology and business processes that transform IT support for your employees HP Services Global Service Desk with esupport Innovative technology and business processes that transform IT support for your employees Positioned in Leaders quadrant in Gartner s 2004 Magic Quadrant for

More information

Web Integration between AssetCenter 5.0 and ServiceCenter 6.2 Using Single Sign-on

Web Integration between AssetCenter 5.0 and ServiceCenter 6.2 Using Single Sign-on Web Integration between AssetCenter 5.0 and ServiceCenter 6.2 Using Single Sign-on How to Customize AssetCenter and ServiceCenter to Share Configuration Item (CI) Information HP OpenView IT Asset Management

More information

HP 3PAR StoreServ Data Migration Service

HP 3PAR StoreServ Data Migration Service Technical data HP 3PAR StoreServ Data Migration Service HP Consulting and Integration Services Available in convenient packaged offerings, HP 3PAR StoreServ Data Migration Service can help to simplify

More information

Server Virtualization with Windows Server Hyper-V and System Center (20409) H8B93S

Server Virtualization with Windows Server Hyper-V and System Center (20409) H8B93S HP Education Services course data sheet Server Virtualization with Windows Server Hyper-V and System Center (20409) H8B93S Course Overview Obtain the skills you need to deploy and manage a Microsoft Server

More information

HP Service Manager software

HP Service Manager software HP Service Manager software The HP next generation IT Service Management solution is the industry leading consolidated IT service desk. Brochure HP Service Manager: Setting the standard for IT Service

More information

ProCurve Manager Plus 2.2

ProCurve Manager Plus 2.2 NEW ProCurve Manager Plus 2.2 ProCurve Manager Plus 2.2 is a secure, advanced Windows -based network management platform that allows administrators to configure, update, monitor, and troubleshoot ProCurve

More information

Intelligent document management for the legal industry

Intelligent document management for the legal industry Brochure Intelligent document management for the legal industry HP WorkSite The leading legal enterprise content management solution Sharing documents between legal teams, clients, and service providers

More information

HP 8-GB PC3-12800 (DDR3-1600 MHz) SODIMM

HP 8-GB PC3-12800 (DDR3-1600 MHz) SODIMM Overview Models PC3-12800 (DDR3-1600MHz) DIMMs HP 2-GB PC3-12800 (DDR3-1600 MHz) DIMM HP 4-GB PC3-12800 (DDR3-1600 MHz) DIMM HP 8-GB PC3-12800 (DDR3-1600 MHz) DIMM PC3-12800 (DDR3-1600 MHz) SODIMMs HP

More information

HP Application Lifecycle Management

HP Application Lifecycle Management HP Application Lifecycle Management Software Version: 11.00 Microsoft Word Add-in Guide Document Release Date: November 2010 Software Release Date: October 2010 Legal Notices Warranty The only warranties

More information

An introduction to ITIL concepts

An introduction to ITIL concepts An introduction to ITIL concepts Written by Justin Murray October 2005 Introduction... 2 Objective... 2 The ITIL books and processes... 3 Service Management: a key part of ITIL... 4 Service Support...

More information

HP and netforensics Security Information Management solutions. Business blueprint

HP and netforensics Security Information Management solutions. Business blueprint HP and netforensics Security Information Management solutions Business blueprint Executive Summary Every day there are new destructive cyber-threats and vulnerabilities that may limit your organization

More information

HP SiteScope. HP Vertica Solution Template Best Practices. For the Windows, Solaris, and Linux operating systems. Software Version: 11.

HP SiteScope. HP Vertica Solution Template Best Practices. For the Windows, Solaris, and Linux operating systems. Software Version: 11. HP SiteScope For the Windows, Solaris, and Linux operating systems Software Version: 11.23 HP Vertica Solution Template Best Practices Document Release Date: December 2013 Software Release Date: December

More information

HP Enterprise Integration module for SAP applications

HP Enterprise Integration module for SAP applications HP Enterprise Integration module for SAP applications Software Version: 2.50 User Guide Document Release Date: May 2009 Software Release Date: May 2009 Legal Notices Warranty The only warranties for HP

More information

HP ALM. Software Version: 12.50. Tutorial

HP ALM. Software Version: 12.50. Tutorial HP ALM Software Version: 12.50 Tutorial Document Release Date: December 2015 Software Release Date: December 2015 Legal Notices Warranty The only warranties for HP products and services are set forth in

More information

HP Device Manager 4.7

HP Device Manager 4.7 Technical white paper HP Device Manager 4.7 Database Troubleshooting Guide Table of contents Overview... 2 Using MS SQL Server... 2 Using PostgreSQL... 3 Troubleshooting steps... 3 Migrate Database...

More information

QuickSpecs. HP Device Manager

QuickSpecs. HP Device Manager OVERVIEW is enterprise-class thin client management software that allows customers to view their thin client assets remotely and to manipulate those thin clients to meet the required business need. To

More information

HP Service Manager. Software Version: 9.34 For the supported Windows and UNIX operating systems. Incident Management help topics for printing

HP Service Manager. Software Version: 9.34 For the supported Windows and UNIX operating systems. Incident Management help topics for printing HP Service Manager Software Version: 9.34 For the supported Windows and UNIX operating systems Incident Management help topics for printing Document Release Date: July 2014 Software Release Date: July

More information

HP Application Outsourcing flexible solutions for your changing global business

HP Application Outsourcing flexible solutions for your changing global business HP Application Outsourcing flexible solutions for your changing global business Wish you could spend less time maintaining applications and more time growing your business? We can help. Applications are

More information

capacity management for StorageWorks NAS servers

capacity management for StorageWorks NAS servers application notes hp OpenView capacity management for StorageWorks NAS servers First Edition (February 2004) Part Number: AA-RV1BA-TE This document describes how to use HP OpenView Storage Area Manager

More information

HP ThinShell. Administrator Guide

HP ThinShell. Administrator Guide HP ThinShell Administrator Guide Copyright 2014 Hewlett-Packard Development Company, L.P. Microsoft and Windows are U.S. registered trademarks of the Microsoft group of companies. Confidential computer

More information

HP PCM Plus v3 Network Management Software Series Overview

HP PCM Plus v3 Network Management Software Series Overview Overview HP PCM Plus Network Management is a Microsoft Windows -based network management platform that enables mapping, configuration, and monitoring. HP PCM Plus provides security and extensibility for

More information

Advanced Solutions of Microsoft SharePoint Server 2013 (20332) H6C76S

Advanced Solutions of Microsoft SharePoint Server 2013 (20332) H6C76S HP Education Services course data sheet Advanced Solutions of Microsoft SharePoint Server 2013 (20332) H6C76S Course Description In this class, you will learn how to design, configure, and manage a SharePoint

More information

HP ProCurve Identity Driven Manager 3.0

HP ProCurve Identity Driven Manager 3.0 Product overview HP ProCurve Identity Driven Manager (IDM), a plug-in to HP ProCurve Manager Plus, dynamically provisions network security and performance settings based on user, device, location, time,

More information

Brochure. Update your Windows. HP Technology Services for Microsoft Windows 2003 End of Support (EOS) and Microsoft Migrations

Brochure. Update your Windows. HP Technology Services for Microsoft Windows 2003 End of Support (EOS) and Microsoft Migrations Brochure Update your Windows HP Technology Services for Microsoft End of Support (EOS) and Microsoft Migrations Stabilize and secure your infrastructure Microsoft will end support for Windows Server 2003/R2

More information

HP OpenView Smart Plug-in for Microsoft Windows Data sheet

HP OpenView Smart Plug-in for Microsoft Windows Data sheet HP OpenView Smart Plug-in for Microsoft Windows Data sheet HP OpenView Smart Plug-in for Microsoft Windows is the key to managing your Microsoft Windows environment from a service perspective. It works

More information

HP OpenView Smart Plug-in for Microsoft Exchange Server

HP OpenView Smart Plug-in for Microsoft Exchange Server HP OpenView Smart Plug-in for Microsoft Exchange Server For the UNIX Operating System Release Notes Software version: 10.00 / November 2006 This document provides an overview of the changes made to HP

More information

HP OpenView Performance Insight Report Pack for Databases

HP OpenView Performance Insight Report Pack for Databases HP OpenView Performance Insight Report Pack for Databases Data sheet The Report Pack for Databases provides the insight you need to effectively manage your database management system. Because what you

More information

HP OpenView Application Readiness Program Data sheet

HP OpenView Application Readiness Program Data sheet HP OpenView Application Readiness Program Data sheet The HP OpenView Application Readiness Program enables implementation partners (HP consulting, value-added resellers and system integrators) to leverage

More information

HP Operations Agent for NonStop Software Improves the Management of Large and Cross-platform Enterprise Solutions

HP Operations Agent for NonStop Software Improves the Management of Large and Cross-platform Enterprise Solutions HP Operations Agent for NonStop Software Improves the Management of Large and Cross-platform Enterprise Solutions HP Operations Agent for NonStop software manages HP NonStop servers and brings NonStop

More information

HP Project and Portfolio Management 9.3 Adoption Readiness Tool (ART)

HP Project and Portfolio Management 9.3 Adoption Readiness Tool (ART) Course Outline HP Project and Portfolio Management 9.3 Adoption Readiness Tool (ART) HP PROJECT, PORTFOLIO, AND PROGRAM MANAGEMENT (PPM) 9.3 Course Description This PPM 9.3 learning solution offers end

More information