Symantec Backup Exec System Recovery Implementation Guide

Transcription

1 Symantec Backup Exec System Recovery Implementation Guide

2 Symantec Backup Exec System Recovery Implementation Guide The software described in this book is furnished under a license agreement and may be used only in accordance with the terms of the agreement. Documentation version 6.5 Legal Notice Copyright 2006 Symantec Corporation. All rights reserved. Federal acquisitions: Commercial Software - Government Users Subject to Standard License Terms and Conditions. Symantec, the Symantec Logo, Symantec Backup Exec, LiveUpdate, Symantec pcanywhere, and Restore Anyware are are trademarks or registered trademarks of Symantec Corporation or its affiliates in the U.S. and other countries. Microsoft, Windows, Windows NT, MS-DOS, and the Windows logo are registered trademarks or trademarks of Microsoft Corporation in the United States and other countries. Other names may be trademarks of their respective owners. Other brands and product names mentioned in this manual may be trademarks or registered trademarks of their respective owners and are hereby acknowledged. The product described in this document is distributed under licenses restricting its use, copying, distribution, and decompilation/reverse engineering. No part of this document may be reproduced in any form by any means without prior written authorization of Symantec Corporation and its licensors, if any. THE DOCUMENTATION IS PROVIDED "AS IS" AND ALL EXPRESS OR IMPLIED CONDITIONS, REPRESENTATIONS AND WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT, ARE DISCLAIMED, EXCEPT TO THE EXTENT THAT SUCH DISCLAIMERS ARE HELD TO BE LEGALLY INVALID. SYMANTEC CORPORATION SHALL NOT BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES IN CONNECTION WITH THE FURNISHING PERFORMANCE, OR USE OF THIS DOCUMENTATION. THE INFORMATION CONTAINED IN THIS DOCUMENTATION IS SUBJECT TO CHANGE WITHOUT NOTICE. The Licensed Software and Documentation are deemed to be "commercial computer software" and "commercial computer software documentation" as defined in FAR Sections and DFARS Section Symantec Corporation Stevens Creek Blvd. Cupertino, CA USA

3 Technical Support Contacting Technical Support Symantec Technical Support maintains support centers globally. Technical Support s primary role is to respond to specific queries about product feature and function, installation, and configuration. The Technical Support group also authors content for our online Knowledge Base. The Technical Support group works collaboratively with the other functional areas within Symantec to answer your questions in a timely fashion. For example, the Technical Support group works with Product Engineering and Symantec Security Response to provide alerting services and virus definition updates. Symantec s maintenance offerings include the following: A range of support options that give you the flexibility to select the right amount of service for any size organization A telephone and web-based support that provides rapid response and up-to-the-minute information Upgrade insurance that delivers automatic software upgrade protection Global support that is available 24 hours a day, 7 days a week worldwide. Support is provided in a variety of languages for those customers that are enrolled in the Platinum Support program Advanced features, including Technical Account Management For information about Symantec s Maintenance Programs, you can visit our Web site at the following URL: Select your country or language under Global Support. The specific features that are available may vary based on the level of maintenance that was purchased and the specific product that you are using. Customers with a current support agreement may contact the Technical Support group via phone or online at Customers with Platinum support agreements may contact Platinum Technical Support via the Platinum Web site at www-secure.symantec.com/platinum/. When contacting the Technical Support group, please have the following: Product release level Hardware information Available memory, disk space, NIC information

4 Operating system Version and patch level Network topology Router, gateway, and IP address information Problem description Error messages/log files Troubleshooting performed prior to contacting Symantec Recent software configuration changes and/or network changes Licensing and registration Customer Service If your Symantec product requires registration or a license key, access our technical support Web page at the following URL: Select your region or language under Global Support, and then select the Licensing and Registration page. To contact Enterprise Customer Service online, go to select the appropriate Global Site for your country, then choose Service and Support. Customer Service is available to assist with the following types of issues: Questions regarding product licensing or serialization Product registration updates such as address or name changes General product information (features, language availability, local dealers) Latest information on product updates and upgrades Information on upgrade insurance and maintenance contracts Information on Symantec Value License Program Advice on Symantec's technical support options Nontechnical presales questions Missing or defective CD-ROMs or manuals Please visit our Web site for current information on Support Programs. The specific features available may vary based on the level of support purchased and the specific product that you are using.

5 Maintenance agreement resources Additional Enterprise services If you want to contact Symantec regarding an existing maintenance agreement, please contact the maintenance agreement administration team for your region as follows: Asia-Pacific and Japan: Europe, Middle-East, and Africa: North America and Latin America: Symantec offers a comprehensive set of services that allow you to maximize your investment in Symantec products and to develop your knowledge, expertise, and global insight, which enable you to manage your business risks proactively. Enterprise services that are available include the following: Symantec Early Warning Solutions Managed Security Services Consulting Services Educational Services These solutions provide early warning of cyber attacks, comprehensive threat analysis, and countermeasures to prevent attacks before they occur. These services remove the burden of managing and monitoring security devices and events, ensuring rapid response to real threats. Symantec Consulting Services provide on-site technical expertise from Symantec and its trusted partners. Symantec Consulting Services offer a variety of prepackaged and customizable options that include assessment, design, implementation, monitoring and management capabilities, each focused on establishing and maintaining the integrity and availability of your IT resources. Educational Services provide a full array of technical training, security education, security certification, and awareness communication programs.

6 To access more information about Enterprise services, please visit our Web site at the following URL: Select your country or language from the site index.

7 Contents Technical Support Chapter 1 Chapter 2 Chapter 3 Introducing Symantec Backup Exec System Recovery About Symantec Backup Exec System Recovery Components of Symantec Backup Exec System Recovery How Symantec Backup Exec System Recovery works How Symantec Backup Exec System Recovery handles user changes during a backup What you can do with Symantec Backup Exec System Recovery Unavailable features in deactivated (unlicensed) version of the product Where to get more information about Symantec Backup Exec System Recovery Installing Symantec Backup Exec System Recovery Preparing for installation System requirements Supported file systems and removable media Installation options day evaluation Symantec Backup Exec System Recovery licensing Installing Symantec Backup Exec System Recovery Post-installation tasks About Driver Validation Testing Symantec Recovery Disk Starting Symantec Backup Exec System Recovery Activating Symantec Backup Exec System Recovery Keeping current with LiveUpdate Uninstalling Symantec Backup Exec System Recovery Creating recovery points About creating recovery points Best practices for system protection... 34

8 8 Contents Tips on using Backup Exec System Recovery and creating recovery points Tips for backing up dual-boot systems Backup of VSS-aware databases Storing recovery points Selecting a storage location for recovery points About verifying a recovery point Setting the compression level for recovery points Ways to divide a recovery point into smaller files Advanced options for creating recovery points Manually creating a recovery point About network credentials About scheduling incremental recovery points Ways to work with base recovery points and incrementals Scheduling a recovery point Running a scheduled recovery point job immediately Editing a recovery point job schedule Disabling a recovery point job schedule Deleting a recovery point job schedule Stopping a task Archiving a recovery point Deleting recovery points Rescanning a computer s hard disk Viewing events in Symantec Backup Exec System Recovery Setting up notifications Sending notifications anonymously About SNMP traps Viewing the recovery point history of a drive Cleaning the recovery point history Setting a default recovery point location Setting the default performance Adjusting the operation speed during a task Chapter 4 Restoring recovery points About restoring a computer Storage locations for restoring recovery points Restore options Restoring using a recovery point Starting a computer in the recovery environment About restoring drives using the recovery environment Restore options Restoring a single drive using the recovery environment... 88

9 Contents 9 Restoring drives using the recovery environment Restoring drives using a system index file in the recovery environment Restoring using Restore Anyware Using Restore Anyware Troubleshooting Restore Anyware Restoring using LightsOut Restore Summary of the LightsOut Restore process Starting the LightsOut Restore Wizard Using LightsOut Restore Troubleshooting LightsOut Restore Chapter 5 Chapter 6 Chapter 7 Restoring files and folders About restoring files and folders Starting the Recovery Point Browser Verifying a recovery point Opening or closing a recovery point in the Recovery Point Browser Restoring files from a recovery point Mounting a drive using a recovery point Dismounting a recovery point drive Restoring files using the recovery environment Viewing the properties of a recovery point Viewing the drive properties of a recovery point Viewing a file within a recovery point Copying a drive About copying a drive Preparing to copy drives Copying one hard drive to another hard drive Drive-to-drive copying options Managing Symantec Backup Exec System Recovery on remote computers Deploying the agent Granting rights to domain users on Windows 2003 SP1 servers Adding computers to the console Using the Symantec Backup Exec System Recovery Agent Managing the agent using Windows Services Best practices for using services

10 10 Contents Opening Services Starting or stopping the agent service Setting up recovery actions when the agent does not start Viewing Symantec Backup Exec System Recovery Agent dependencies Controlling access to the Symantec Backup Exec System Recovery Agent Running the console using different user rights Troubleshooting when deploying the agent Attempt to connect to remote computer failed Attempt to copy RemoteCmdSvc.exe to remote computer failed Attempt to access the remote Service Manager failed Attempt to create the RemoteCommand Service on the remote computer failed Attempt to start service on the remote computer failed Attempted connection to RemoteCmdSvc on remote computer failed Attempt to push package to remote computer failed due to an invalid environment Attempt to copy package failed Attempt to communicate with RemoteCommand Service on remote computer failed The specified remote command failed to start Attempt to reboot remote computer failed Attempt to delete package failed The RPC server is unavailable Appendix A Troubleshooting Symantec Backup Exec System Recovery Troubleshooting Symantec Backup Exec System Recovery Troubleshooting the installation Troubleshooting recovery points Troubleshooting scheduled recovery points Troubleshooting restoring recovery points from Windows Troubleshooting the console Troubleshooting the recovery environment Getting help for volumes on Windows Troubleshooting error messages Recovery Point Browser error messages General error messages

11 Contents 11 Appendix B About Active Directory The role of Active Directory Glossary Index

12 12 Contents

13 Chapter 1 Introducing Symantec Backup Exec System Recovery This chapter includes the following topics: About Symantec Backup Exec System Recovery Components of Symantec Backup Exec System Recovery How Symantec Backup Exec System Recovery works What you can do with Symantec Backup Exec System Recovery Where to get more information about Symantec Backup Exec System Recovery About Symantec Backup Exec System Recovery Symantec Backup Exec System Recovery is a complete server volume and workstation backup and recovery solution, as well as a protection system for Windows 2000, Windows XP, Windows 2003 Server, Windows 2000 Server and Advanced Server computers, Windows Small Business Server 2003, and Windows Small Business Server Symantec Backup Exec System Recovery consists of the Symantec Backup Exec System Recovery Agent, the Symantec Backup Exec System Recovery console, and the LightsOut Restore Setup wizard. It also includes a utility called the Recovery Point Browser that simplifies the management of your backups. Rather than select individual files or folders to include in a backup image, you choose a drive to back up. Symantec Backup Exec System Recovery copies the contents of that drive into a file called a recovery point.

14 14 Introducing Symantec Backup Exec System Recovery Components of Symantec Backup Exec System Recovery You can save recovery points to a hard drive, a USB or FireWire drive, a network drive, or to removable media. When you experience a problem with your computer or you need to restore a file, you can use an existing recovery point to restore a file, folder, or an entire drive, if necessary to return your computer to a previous, working state with the operating system, applications, and data files intact. Using easy-to-follow wizards, you can perform fast and reliable system backups with zero downtime to the computer. Symantec Backup Exec System Recovery uses intelligent data protection technology that ensures the availability of business-critical information when disaster strikes. Note: The Symantec Backup Exec System Recovery product CD is used both to install the software and to start a computer in the recovery environment, known as the Symantec Recovery Disk. Be sure that you store the CD in a safe place. Using Symantec Backup Exec System Recovery helps you recover from the following problems: Virus attack Poorly performing software Faulty Internet downloads Hard drive failure Files accidentally deleted or overwritten Corrupted files Components of Symantec Backup Exec System Recovery The following table lists the main components for Symantec Backup Exec System Recovery.

15 Introducing Symantec Backup Exec System Recovery Components of Symantec Backup Exec System Recovery 15 Table 1-1 Component Components of Symantec Backup Exec System Recovery Description Symantec Backup Exec System Recovery console The console, Symantec Backup Exec System Recovery, lets you create, schedule, and restore recovery points from your computer, manage existing recovery points, and manage and view the complete status of the Symantec Backup Exec System Recovery Agent, itself, with the console's easy-to-use interface. Using the console, you can connect to the Symantec Backup Exec System Recovery agents on any number of computers on your network that have the agent already installed, or you can connect to an existing computer and remotely install the agent. Symantec Backup Exec System Recovery Agent The Symantec Backup Exec System Recovery Agent is the unseen "engine" that actually creates and stores the recovery points on a computer. It is managed via the console. To access the Symantec Backup Exec System Recovery Agent and any shared network servers, you must be a domain user with local administration rights. Because the Agent functions as a service, it does not have a full graphical user interface. It does, however, have a tray icon available in the Windows system tray area. The tray icon can be used, among other things, to view the current status of the Symantec Backup Exec System Recovery Agent. If you want to use Symantec Backup Exec System Recovery to manage remote computers, you can install Symantec Backup Exec System Recovery manually by visiting each computer that you want to protect and installing the program from the Symantec Backup Exec System Recovery CD, or you can use the Deploy Agent.

16 16 Introducing Symantec Backup Exec System Recovery How Symantec Backup Exec System Recovery works Table 1-1 Component Components of Symantec Backup Exec System Recovery (continued) Description Recovery Point Browser The Recovery Point Browser simplifies the maintenance and management of your recovery points. You can access your recovery points from within a single screen. You can view recovery point file contents, restore individual program and data files from within a recovery point, or mount a volume within a recovery point and share its contents on the network. How Symantec Backup Exec System Recovery works Using Symantec s Virtual Volume Imaging (v2i) technology, Symantec Backup Exec System Recovery creates a point-in-time virtual representation (virtual volume image) of your computer s drive state. A virtual volume image (.v2i) is not simply a file system copy of the contents of a hard disk. Instead, it is a low-level image of the complete hard disk structure (sectors and clusters) and its data, compressed and written to a single file. This virtual representation is temporarily stored on the available free space that is present on the server volume. Symantec Backup Exec System Recovery then generates an actual recovery point (backup image file) based on the details found in the virtual volume image. Because the final recovery point is created based on the virtual volume image, Symantec Backup Exec System Recovery performs backups quickly and does not

17 Introducing Symantec Backup Exec System Recovery What you can do with Symantec Backup Exec System Recovery 17 interfere or interrupt the computer s operations. You can continue to perform server functions such as managing user rights, or running server applications and tools. How Symantec Backup Exec System Recovery handles user changes during a backup When a user begins a backup, Symantec Backup Exec System Recovery starts the process of creating a virtual volume image while monitoring the file system for user changes. Any user changes that overlap with the V2i volume being backed up are still written to the hard disk in a normal fashion. This is because Symantec Backup Exec System Recovery saves the old, overwritten data to a temporary space on the hard disk while insuring that any new data is still being saved. The old data is then written to the recovery point. The entire backup process is efficient because Symantec Backup Exec System Recovery only writes sectors that contain data to the recovery point. What you can do with Symantec Backup Exec System Recovery You can use Symantec Backup Exec System Recovery to accomplish the following: Use a secure and centralized administration point from one or more consoles to protect data throughout a network domain. Create hot backup image files (full or incrementals) of volumes with zero downtime to the computer. Save recovery points to a local hard disk, a network hard disk, or to disk media such as CD-R, CD-RW, DVD-R(W), DVD+R(W), or REV, Zip, and Jaz drives. Restore a computer to its original condition from a recovery point (full or incremental), or perform file-level restorations. Use the Recovery Point Browser to mount a volume within a recovery point and scan for viruses or set up as a share on the network domain. Perform bare metal recovery. Install the agent remotely on a server using the Deploy Agent. Use the Restore Anyware capability to restore a recovery point of a Windows 2000, 2003, or XP system volume to a computer with different hardware, and make the changes necessary for the computer to be able to boot.

18 18 Introducing Symantec Backup Exec System Recovery Where to get more information about Symantec Backup Exec System Recovery Restore a computer from a remote location using the LightsOut Restore capability, regardless of the state the computer is in, so long as its file system is intact. Unavailable features in deactivated (unlicensed) version of the product The 30-day evaluation copy of the product does not include full-product functionality. Until you activate Symantec Backup Exec System Recovery, you will not be able to do the following: Copy a partition from one hard drive to another Create Restore Anyware-enabled recovery points Use the LightsOut Restore capability Where to get more information about Symantec Backup Exec System Recovery Symantec Backup Exec System Recovery documentation provides glossary terms, online Help, a Readme file, and the User s (Implementation) Guide. In addition to Symantec Backup Exec System Recovery documentation, check the Symantec Web site and Knowledge Base for answers to frequently asked questions, troubleshooting help, online tutorials, and the latest product information.

19 Chapter 2 Installing Symantec Backup Exec System Recovery This chapter includes the following topics: Preparing for installation Installing Symantec Backup Exec System Recovery Post-installation tasks Uninstalling Symantec Backup Exec System Recovery Preparing for installation System requirements Installation procedures might vary, depending on your work environment and how you want to install Symantec Backup Exec System Recovery. Before you install Symantec Backup Exec System Recovery, make sure your computer meets the system requirements. Review the Readme file on the product CD for any known issues. To install and use Symantec Backup Exec System Recovery, your computer must meet the minimum requirements described in Table 2-1. Table 2-1 Component Processor Minimum system requirements Requirements Dependent on the operating system

20 20 Installing Symantec Backup Exec System Recovery Preparing for installation Table 2-1 Component Operating system Minimum system requirements (continued) Requirements Windows Server 2003, Windows 2000 Advanced Server (SP4 or later), Windows 2000 Server (SP4 or later), Windows XP Professional/Home (SP1 or later), Windows 2000 Professional (SP4 or later), Windows Small Business Server 2003, or Windows Small Business Server RAM Hard Disk Free Space Symantec Backup Exec System Recovery Agent 256 MB Symantec Backup Exec System Recovery console and Recovery Point Browser 256 MB Symantec Recovery Disk 256 MB minimum for most computers, 384 recommended. Symantec Recovery Disk (the recovery environment), is not installed; instead, it runs directly from the Symantec Backup Exec System Recovery CD Symantec Backup Exec System Recovery LightsOut Restore feature 1 GB Symantec Backup Exec System Recovery Service 65.2 MB Recovery Point Browser 30.6 MB Microsoft.NET Framework MB of hard disk space required, 40 MB additional hard disk space required for installation program (150 MB total), if not already installed Storage space on the network for recovery points Symantec Backup Exec System Recovery LightsOut Restore feature 500 MB CD-ROM or DVD-ROM drive Any speed and bootable in BIOS To see if Symantec Backup Exec System Recovery supports your CD or DVD writer, visit Specify your OS and the manufacturer of your CD or DVD writer to see if your device is supported.

21 Installing Symantec Backup Exec System Recovery Preparing for installation 21 Table 2-1 Component Software Minimum system requirements (continued) Requirements The first time you start Symantec Backup Exec System Recovery, you are prompted to install the Microsoft.NET Framework 1.1, if this version or a later version has not already been installed. The.NET Framework is a required component to run Symantec Backup Exec System Recovery. Supported file systems and removable media Symantec Backup Exec System Recovery supports the following file systems and removable media. Supported file systems Removable media FAT16, FAT16X, FAT32, FAT32X, NTFS, dynamic disks, Linux Ext2, Linux Ext3, and Linux swap partitions Note: Symantec Backup Exec System Recovery does not support 64K clusters on FAT16 partitions. If you try to copy to a FAT16 volume, you might get an error message that says, "The file system is RAW." You can save recovery points locally (that is, recovery points are created and saved on the same computer where the console is installed) or to most CD-R, CD-RW, DVD-R(W), and DVD+RW recorders on the market today. For an updated list of supported drivers, see the Symantec Web site. Symantec Backup Exec System Recovery also supports saving recovery points to most USB devices, 1394 FireWire devices, REV, Jaz, or Zip drives, and magneto-optical devices. Note: This product does not support RAM drives or backing up directly to tape. Installation options If you need a data protection solution for enterprise workstations, use the latest version of Symantec Backup Exec System Recovery. If you need a data protection solution for home computers, use the latest version of Norton Save and Restore.

22 22 Installing Symantec Backup Exec System Recovery Installing Symantec Backup Exec System Recovery 30-day evaluation If you are installing the 30-day evaluation of Symantec Backup Exec System Recovery, you can install all the applications and create recovery points of system and data volumes. You can also perform restorations of data volumes and files/folders. However, the system volume restoration function and the Copy Drive feature are not available with the evaluation. You also have open access to Symantec s online technical support library. You can view up-to-date support information, including a searchable knowledge base, software library files, frequently asked questions, customer-to-customer newsgroups, and additional technical information at the Symantec Support Knowledge Base. Symantec Backup Exec System Recovery Evaluation expires 30 days after your first use of the software. However, you can upgrade to the full version at any time (even after the trial expiration) without reinstalling the software. See Activating Symantec Backup Exec System Recovery on page 29. See sea.symantec.com Symantec Backup Exec System Recovery licensing Symantec Backup Exec System Recovery licensing is based on the number of protected computers. For example, if your organization is protecting 100 computers, the price you pay for Symantec Backup Exec System Recovery is based on 100 computers, regardless of how many computers are running the Recovery Point Browser and where the recovery points are saved. Installing Symantec Backup Exec System Recovery Before you begin, ensure that you have carefully reviewed the requirements and scenarios for installing Symantec Backup Exec System Recovery. See System requirements on page 19. During the installation process, you may be required to restart the computer. If so, after the computer restarts, log in again using the same user credentials to ensure proper functionality. Also during the installation process, the Driver Validation Results might indicate that you need additional drivers that are not found on your system. If you receive this message, you should test the Symantec Recovery Disk to verify whether the drivers are required or if the devices on your system have compatible drivers that

23 Installing Symantec Backup Exec System Recovery Installing Symantec Backup Exec System Recovery 23 are available on the Symantec Recovery Disk. This should not interfere with your ability to continue installing the product. See About Driver Validation on page 25.for more information about Driver Validation. Warning: The Symantec Backup Exec System Recovery product CD is used both to install the software and to start a computer in the recovery environment, known as Symantec Recovery Disk. Be sure you store the CD in a safe place. To install Symantec Backup Exec System Recovery 1 Insert the Symantec Backup Exec System Recovery CD into the media drive of the computer. If CD auto-run is enabled, the installation program launches automatically. 2 If the CD auto-run is not enabled, click Start > Run, type <drive>:\autorun.exe (where <drive> is the drive letter of your media drive), and then click OK. 3 In the CD browser panel, click Install Backup Exec System Recovery. 4 In the Welcome window, click Next. 5 Read the license agreement, and then click I accept the terms in the license agreement. 6 Click Next. 7 If you want to change the default location for the Symantec Backup Exec System Recovery program files, click Change, locate the folder where you want to install Symantec Backup Exec System Recovery, and then click OK. 8 Click Next. 9 The default selection is Complete. If you want to customize your settings, click Custom, and then click Next to change your settings. The following are the Custom options: Remote Installation This option allows your computer to deploy the Backup Exec System Recovery Agent to other computers for remote recovery management. Backup Exec System Recovery Service This option allows you to back up and recovery your computer. CD/DVD Support This option provides the drivers needed to create recovery points directly to CD/DVD.

24 24 Installing Symantec Backup Exec System Recovery Post-installation tasks Recovery Point Browser This option enables you to browse, mount, archive, verify, and restore files and folders from recovery points. LiveUpdate This option will enable you to use your Internet connection to get updates for your version of the product. LightsOut Restore This option provides the necessary setup wizard to configure LightsOut Restore for remote system recovery. 10 Click Next. 11 Click Install. Post-installation tasks A progress screen shows the status of the installation. 12 If a driver that is used on your computer is not available on the Symantec Recovery Disk, you are notified with the name of the driver(s). See About Driver Validation on page Click Finish to complete the installation. 14 Click Yes to exit the install wizard and reboot the computer. You must restart your computer before running Symantec Backup Exec System Recovery. When the computer reboots, you are returned to the Windows desktop. 15 Remove the Symantec Backup Exec System Recovery CD from the media drive. After installing, you should test Symantec Recovery Disk by starting the computer using the Symantec Backup Exec System Recovery CD, especially if the Driver Validation indicated that there were any unavailable drivers for devices when using Symantec Recovery Disk. You can also perform the following post-installation tasks. See About Driver Validation on page 25. See Testing Symantec Recovery Disk on page 26. See Activating Symantec Backup Exec System Recovery on page 29. See Keeping current with LiveUpdate on page 30. See Uninstalling Symantec Backup Exec System Recovery on page 30.

25 Installing Symantec Backup Exec System Recovery Post-installation tasks 25 About Driver Validation Driver Validation checks whether there are available drivers in Symantec Recovery Disk for network and storage devices on the computer. Running the Driver Validation helps to assure that the recovery functionality you might need later will work with your computer s device configuration. When you install Symantec Backup Exec System Recovery, the installation program automatically runs the Driver Validation tool to check devices against drivers available in the recovery environment (Symantec Recovery Disk) and displays the validation results. You can also run Driver Validation from the Autorun program on the product CD or from the DOS prompt. To run Driver Validation using the Autorun program, insert the product CD into the computer's CD drive, then click Run Driver Validation from the CD browser screen. To run Driver Validation from the DOS prompt, type the following case-sensitive command line parameter: DriverValidation.exe -VXF DRIVERINFO.XML For additional help, at the DOS prompt, type DriverValidation.exe -help or -h You can copy the Driver Validation folder from the product CD to each computer whose devices you want to validate and run DriverValidation.exe from a DOS prompt. You should run Driver Validation anytime changes are made to the NIC cards or storage controllers on a computer to verify whether there are available drivers in Symantec Recovery Disk for network and storage devices on the computer. Note: Wireless network adapter drivers are not supported in Driver Validation or Symantec Recovery Disk. Getting Driver Validation results When drivers for all devices in use by the computer are available in the recovery environment, the Driver Validation tool displays a message indicating that the storage devices and network cards detected have drivers in Symantec Recovery Disk. When storage and network devices cannot be used when booting with Symantec Recovery Disk because the drivers are not included, a Driver Validation Results dialog appears. While you can use Symantec Backup Exec System Recovery, you

26 26 Installing Symantec Backup Exec System Recovery Post-installation tasks should obtain the necessary drivers and test Symantec Recovery Disk before you must rely on the functionality provided by the recovery environment. If a panel appears listing devices, know that Drivers for listed devices are not available in the recovery environment. Without the drivers, the devices cannot be used in the recovery environment. If a network card driver is not detected, contact technical support. If a storage controller driver is not detected, but you have the necessary drivers, you can add additional drivers when booting with Symantec Recovery Disk by pressing <F6> at the Press any key to boot from CD prompt. See You cannot access (or see) the local drive where your recovery points are saved on page 147. Note: You should put all additional storage controller drivers on a CD or floppy disk for quick access for later use. Before relying on Symantec Recovery Disk to restore a recovery point (or use other functionality), you should obtain the necessary drivers and test booting with Symantec Recovery Disk to verify that drivers for the specified devices can be used before you must depend on the functionality in the recovery environment. Saving the validation results can be useful when adding additional drivers or when contacting support concerning missing network card drivers. Testing Symantec Recovery Disk You should test Symantec Recovery Disk (the recovery environment) to ensure that it runs properly on your system. See How Symantec Backup Exec System Recovery works on page 16. Warning: The Symantec Backup Exec System Recovery CD is used both to install the software and to boot a computer into the recovery environment, known as Symantec Recovery Disk. Be sure that you store the CD in a safe place. If Symantec Recovery Disk does not run as expected, you can take action early to fix the problems. Then if your backed up computer experiences a catastrophic failure later, you will be assured that you can run Symantec Recovery Disk to recover the system or your data.

27 Installing Symantec Backup Exec System Recovery Post-installation tasks 27 If you experience problems while testing the recovery environment, you may find a solution below. You are having problems booting into Symantec Recovery Disk from the Symantec Backup Exec System Recovery CD. See Starting a computer from the CD drive on page 147. You do not have the necessary NIC drivers to access recovery points on a network. See You cannot access the network drive where your recovery points are saved on page 148. You do not have the necessary storage drivers to access recovery points on the computer. See You cannot access (or see) the local drive where your recovery points are saved on page 147. You need information about your system to help you run the recovery environment. See Getting system information from Windows on page 135. See Troubleshooting the recovery environment on page 141. To test Symantec Recovery Disk 1 Run Driver Validation to ensure Symantec Recovery Disk will work with the network and storage devices on the computer. 2 Boot into Symantec Recovery Disk using the Symantec Backup Exec System Recovery CD. See Starting a computer in the recovery environment on page When you have booted into Symantec Recovery Disk, do one of the following: If you intend to store recovery points on a network, run a mock restore of a recovery point that is stored on a network to test network connectivity. If you intend to store recovery points on the computer, run a mock restore of a recovery point that is stored locally to test local hard drive connectivity. See Restoring a single drive using the recovery environment on page 88. Starting Symantec Backup Exec System Recovery Symantec Backup Exec System Recovery is installed in the Windows Program Files folder by default. During installation, Symantec Backup Exec System Recovery places a program icon in the Windows system tray from which you can open the

28 28 Installing Symantec Backup Exec System Recovery Post-installation tasks console. You can also open Backup Exec System Recovery from the Windows Start menu. To use the full version of Symantec Backup Exec System Recovery, you must activate the software. See Activating Symantec Backup Exec System Recovery on page 29. To start Symantec Backup Exec System Recovery Do one of the following: On the classic Windows taskbar, click Start > Programs > Symantec > Backup Exec System Recovery. On the Windows 2003 taskbar, click Start > All Programs > Symantec > Backup Exec System Recovery. On the Windows XP taskbar, click Start > All Programs > Symantec > Backup Exec System Recovery. In the Windows system tray, double-click the Symantec Backup Exec System Recovery tray icon. In the Windows system tray, right-click the Symantec Backup Exec System Recovery tray icon, and then click Run Symantec Backup Exec System Recovery. Installing Microsoft.NET Framework The first time you run Symantec Backup Exec System Recovery, if Microsoft.NET Framework 1.1 or a later version is not installed, you are prompted to install it. The.NET Framework is a required component to run Symantec Backup Exec System Recovery. To install Microsoft.NET Framework 1 Start Symantec Backup Exec System Recovery. 2 When prompted to install Microsoft.NET Framework 1.1, click Yes. 3 In the Microsoft.NET Framework Setup window, read the license agreement. 4 Click I agree to accept the license agreement. 5 Click Install. 6 Click OK when the installation is complete. After installing the.net Framework, the Symantec Backup Exec System Recovery console will continue to launch.

29 Installing Symantec Backup Exec System Recovery Post-installation tasks 29 Installing the Symantec license file or license key The first time you run Symantec Backup Exec System Recovery, the Install License panel appears. You can install a license file or enter a license key to activate the full version, or you can use the trial version by installing the product without any license file or key. Not all features are available in the trial version of the product. See 30-day evaluation on page 22. See Activating Symantec Backup Exec System Recovery on page 29. Activating Symantec Backup Exec System Recovery Product activation is a technology that protects users from pirated or counterfeit software by limiting use of a product to those users who have acquired Symantec Backup Exec System Recovery legitimately. Product activation requires a unique serial number and a license file or license key for each installation of a product. To use the full version of the product, you must activate Symantec Backup Exec System Recovery within 30 days of installing it. Product activation is completely separate from registration. When you first start the software, you are asked to enter the path to the license file, or enter a license key to activate Symantec Backup Exec System Recovery. If you choose not to activate, each time you start the software, an alert appears to remind you to activate Symantec Backup Exec System Recovery. If you do not activate Symantec Backup Exec System Recovery within 30 days of installing it, the software will stop working. You can activate it after the 30 days have elapsed. See 30-day evaluation on page 22. The license distinguishes your computer from others without storing information about you or your computer s hardware and software. Unlocking your software may trigger an optional registration. Registration data is generally used for demographic purposes and is not resold. You can opt out of marketing-oriented uses of your data as part of registration. To activate Symantec Backup Exec System Recovery 1 On the Help menu, in Symantec Backup Exec System Recovery, click Unlock Trial Product. In the Install License panel, you can purchase Symantec Backup Exec System Recovery, use the serial number to get a license file, and install a product license file or enter a product license key. 2 Do one of the following:

30 30 Installing Symantec Backup Exec System Recovery Uninstalling Symantec Backup Exec System Recovery If you do not have a serial number for Symantec Backup Exec System Recovery (because you have not purchased the software), click Buy Now to pay for the software and receive a serial number. If you have a serial number for Symantec Backup Exec System Recovery, click Get License to obtain a license file. If you have a license file, click Browse to locate and open the license file. If you received a license key, enter it in appropriate spaces as it appears on your certificate. 3 Click Activate. Keeping current with LiveUpdate Using your Internet connection, you can receive software updates associated with your version of the product. When you run LiveUpdate, you connect to the Symantec LiveUpdate server and select the product updates that you want to install. Run LiveUpdate as soon as you have installed the product. Once you know that your files are up-to-date, run LiveUpdate periodically to obtain program updates. To obtain updates using LiveUpdate 1 On the Help menu, click LiveUpdate. 2 In the LiveUpdate window, click Start to locate updates. Updates, if available, are downloaded and installed. 3 When the installation is complete, click Close. Some program updates may require that you reboot your computer before the changes will take effect. Uninstalling Symantec Backup Exec System Recovery If you are upgrading Symantec Backup Exec System Recovery from a previous version of Symantec LiveState Recovery, the product automatically uninstalls previous versions when you install the latest version. If needed, you can manually uninstall the product.

31 Installing Symantec Backup Exec System Recovery Uninstalling Symantec Backup Exec System Recovery 31 To uninstall Symantec Backup Exec System Recovery 1 From Windows, click Start > Settings > Control Panel > Add or Remove Programs. 2 Select Symantec Backup Exec System Recovery, and then click Remove > Yes. 3 You can choose to keep your current jobs, histories, and command files on your computer for future installations of the Backup Exec System Recovery product, rather than uninstalling them. 4 After the uninstall completes, you must reboot your computer for the changes to take effect.

32 32 Installing Symantec Backup Exec System Recovery Uninstalling Symantec Backup Exec System Recovery

33 Chapter 3 Creating recovery points This chapter includes the following topics: About creating recovery points Manually creating a recovery point About scheduling incremental recovery points Scheduling a recovery point Stopping a task Archiving a recovery point Deleting recovery points Rescanning a computer s hard disk Viewing events in Symantec Backup Exec System Recovery Setting up notifications Viewing the recovery point history of a drive Setting a default recovery point location Setting the default performance About creating recovery points When you create a recovery point, you can customize how and where you want to store it. You can also set options for verifying the integrity of the recovery point, the level of compression you want, or adding encryption to a recovery point.

34 34 Creating recovery points About creating recovery points Best practices for system protection This section describes best practices for protecting your system that you should implement whenever possible. Before creating a recovery point Strategies you can use to help ensure successful base recovery points (especially on servers) include the following: Simplify recovery and reduce the time it takes to create recovery points. Separate the boot/operating system from the business data. Put the boot/operating system and the data on their own respective drives. This separation speeds the creation of recovery point files and narrows what needs to be restored. Run Windows Disk Defragmenter and chkdsk utilities after creating the last incremental recovery point, and before you create the next base recovery point. During a recovery point creation Symantec Backup Exec System Recovery greatly simplifies the creation of recovery points. To take advantage of this, consider the following strategies. Create recovery points often and regularly. Use the Configure Jobs Wizard to schedule the consistent creation of recovery points. Save recovery points to the proper location. This product supports saving recovery points to a network hard disk or to a local hard disk (including USB, FireWire, REV, Zip, and Jaz drives, and magneto-optical devices). It does not support saving recovery points directly to a tape drive. To save recovery points to tape, save the recovery point to another drive, and then use your existing tape backup strategy to save the recovery point to tape. After creating a recovery point Strategies you can use to help you successfully manage recovery points after they are created include the following: Maintain duplicate recovery points for safety. Store recovery points elsewhere on the network and create CDs, DVDs, or tapes of the recovery points for storage off-site in a safe and secure place. Verify that recovery point or set of recovery points is stable and usable.

35 Creating recovery points About creating recovery points 35 Document and test your entire restore process by doing regular restores of recovery points (using the console and the Symantec recovery environment), and single files (using Recovery Point Browser). Doing so can uncover potential hardware or software problems. Use Verify recovery point after creation at the time you create a recovery point or use Verify recovery point from Recovery Point Browser to periodically check the integrity of all your recovery points. Consolidate incremental recovery points. Combine incremental recovery points to reduce the number of files you have to maintain. This strategy also uses hard disk space more efficiently. Review the Events tab. Periodically review the contents found in the Events tab of the console to ensure stability in the computer system. Review the contents of recovery points. Ensure that you are backing up essential data by periodically reviewing the contents of recovery points. Tips on using Backup Exec System Recovery and creating recovery points The following information may help when you create recovery points: You may find it helpful to test recovery points. If a recovery point is successful and is stored in the location you want, you can use the Configure Jobs Wizard to create subsequent recovery points at regular intervals. Symantec Backup Exec System Recovery does not need to be open for a recovery point creation to take place. Therefore, after you create a recovery point job, you can exit Symantec Backup Exec System Recovery. Your computer, however, must be running so a recovery point or recovery point job can occur. To verify that a recovery point was made, check the information in the History tab or the Events tab, both found in the Advanced View. To test a recovery point job, click the Jobs tab in the Advanced View, and then select the recovery point job you just created. On the Tools menu, click Run Job Now. All recovery point jobs are saved, so you can edit or run them later. Do not run a disk defragmentation program while a recovery point is being created or unexpected results may occur. If you have two or more volumes that are dependent on each other or they are used as a group by a program such as a database service, you should back up the volumes together. With Symantec Backup Exec System Recovery, you can