Symantec Protection Center Enterprise 3.0. Release Notes

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1 Symantec Protection Center Enterprise 3.0 Release Notes

2 Symantec Protection Center Enterprise 3.0 Release Notes The software described in this book is furnished under a license agreement and may be used only in accordance with the terms of the agreement. Documentation version: 1.0 Legal Notice Copyright 2012 Symantec Corporation. All rights reserved. Symantec and the Symantec Logo are trademarks or registered trademarks of Symantec Corporation or its affiliates in the U.S. and other countries. Other names may be trademarks of their respective owners. This Symantec product may contain third party software for which Symantec is required to provide attribution to the third party ( Third Party Programs ). Some of the Third Party Programs are available under open source or free software licenses. The License Agreement accompanying the Software does not alter any rights or obligations you may have under those open source or free software licenses. Please see the Third Party Legal Notice Appendix to this Documentation or TPIP ReadMe File accompanying this Symantec product for more information on the Third Party Programs. The product described in this document is distributed under licenses restricting its use, copying, distribution, and decompilation/reverse engineering. No part of this document may be reproduced in any form by any means without prior written authorization of Symantec Corporation and its licensors, if any. THE DOCUMENTATION IS PROVIDED "AS IS" AND ALL EXPRESS OR IMPLIED CONDITIONS, REPRESENTATIONS AND WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT, ARE DISCLAIMED, EXCEPT TO THE EXTENT THAT SUCH DISCLAIMERS ARE HELD TO BE LEGALLY INVALID. SYMANTEC CORPORATION SHALL NOT BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES IN CONNECTION WITH THE FURNISHING, PERFORMANCE, OR USE OF THIS DOCUMENTATION. THE INFORMATION CONTAINED IN THIS DOCUMENTATION IS SUBJECT TO CHANGE WITHOUT NOTICE. The Licensed Software and Documentation are deemed to be commercial computer software as defined in FAR and subject to restricted rights as defined in FAR Section "Commercial Computer Software - Restricted Rights" and DFARS , et seq. "Rights in Commercial Computer Software or Commercial Computer Software Documentation", as applicable, and any successor regulations. Any use, modification, reproduction release, performance, display or disclosure of the Licensed Software and Documentation by the U.S. Government shall be solely in accordance with the terms of this Agreement. Personal Information. You may configure the Licensed Software to collect personal information, including but not limited to, IP address, domain name, domain users, user name, login passwords, security logs, server logs, which is stored on Your system only and

3 is not transmitted to Symantec. Please contact Your network administrator for further details. Telemetry Option; Non-Personal Information. The Licensed Software contains a telemetry feature which may collect non-personal information. Such non-personal information may include, without limitation, machine configuration, SQL server details, license status, and system performance and will not be correlated with any personal information. Unless You affirmatively opt-out of this feature, telemetry will be automatically enabled to transmit such non-personal information to Symantec so we can better understand the usability and supportability of the product. Symantec Corporation 350 Ellis Street Mountain View, CA

4 Technical Support Contacting Technical Support Symantec Technical Support maintains support centers globally. Technical Support s primary role is to respond to specific queries about product features and functionality. The Technical Support group also creates content for our online Knowledge Base. The Technical Support group works collaboratively with the other functional areas within Symantec to answer your questions in a timely fashion. For example, the Technical Support group works with Product Engineering and Symantec Security Response to provide alerting services and virus definition updates. Symantec s support offerings include the following: A range of support options that give you the flexibility to select the right amount of service for any size organization Telephone and/or web-based support that provides rapid response and up-to-the-minute information Upgrade assurance that delivers software upgrades Global support purchased on a regional business hours or 24 hours a day, 7 days a week basis Premium service offerings that include Account Management Services For information about Symantec s support offerings, you can visit our web site at the following URL: All support services will be delivered in accordance with your support agreement and the then-current enterprise technical support policy. Customers with a current support agreement may access Technical Support information at the following URL: Before contacting Technical Support, make sure you have satisfied the system requirements that are listed in your product documentation. Also, you should be at the computer on which the problem occurred, in case it is necessary to replicate the problem. When you contact Technical Support, please have the following information available: Product release level

5 Hardware information Available memory, disk space, and NIC information Operating system Version and patch level Network topology Router, gateway, and IP address information Problem description: Error messages and log files Troubleshooting that was performed before contacting Symantec Recent software configuration changes and network changes Licensing and registration Customer service If your Symantec product requires registration or a license key, access our technical support web page at the following URL: Customer service information is available at the following URL: Customer Service is available to assist with non-technical questions, such as the following types of issues: Questions regarding product licensing or serialization Product registration updates, such as address or name changes General product information (features, language availability, local dealers) Latest information about product updates and upgrades Information about upgrade assurance and support contracts Information about the Symantec Buying Programs Advice about Symantec's technical support options Nontechnical presales questions Issues that are related to CD-ROMs or manuals

6 Support agreement resources If you want to contact Symantec regarding an existing support agreement, please contact the support agreement administration team for your region as follows: Asia-Pacific and Japan Europe, Middle-East, and Africa North America and Latin America Additional enterprise services Symantec offers a comprehensive set of services that allow you to maximize your investment in Symantec products and to develop your knowledge, expertise, and global insight, which enable you to manage your business risks proactively. Enterprise services that are available include the following: Managed Services Consulting Services Education Services Managed Services remove the burden of managing and monitoring security devices and events, ensuring rapid response to real threats. Symantec Consulting Services provide on-site technical expertise from Symantec and its trusted partners. Symantec Consulting Services offer a variety of prepackaged and customizable options that include assessment, design, implementation, monitoring, and management capabilities. Each is focused on establishing and maintaining the integrity and availability of your IT resources. Education Services provide a full array of technical training, security education, security certification, and awareness communication programs. To access more information about enterprise services, please visit our web site at the following URL: Select your country or language from the site index.

7 Contents Technical Support... 4 Chapter 1 In this release... 9 Introduction... 9 Features in SPC Enterprise Features in SPC Mobile Chapter 2 Recommendations Recommendations Chapter 3 Limitations and known issues Limitations and known issues... 15

8 8 Contents

9 Chapter 1 In this release This chapter includes the following topics: Introduction Features in SPC Enterprise Features in SPC Mobile Introduction Symantec Protection Center Enterprise 3.0 SPC Enterprise provides an executive view into information security that lets security experts accurately identify and monitor the information security shortcomings to the business operations. SPC Enterprise installed in your environment lets you : Organize Classify assets, create business assets, and model security objectives. Configure Connect by using multiple data connectors and import threats, data loss incidents, vulnerabilities, assessments, and risk related data. Assess Leverage the security intelligence and analytics of SPC Enterprise to derive a variety of metrics identified as crucial by SPC Enterprise. Visualize metrics to suit your business. Act Drive actions to manage and mitigate risks to the business.

10 10 In this release Features in SPC Enterprise Enable an intelligent and informed strategic decision making across the business organization in the context of information security. Communicate the results to the stakeholders. Symantec Protection Center Mobile Symantec Protection Center Mobile (SPC Mobile) provides an executive dashboard that enables security insights instantly. Leveraging SPC Enterprise, you can import data on threat intelligence, security incidents, and other security tools across your network and translate it into meaningful business metrics that non-it stakeholders can understand and act upon. Features in SPC Enterprise SPC Enterprise 3.0 features the ability to collect data from multiple systems using connectors, computes an aggregate business risk score, generate dashboards and reports, and automates key processes using a workflow. Table 1-1 New features in SPC Enterprise 3.0 Feature Executive Dashboard Threats, Metrics, and Incidents view Description Use the Web portal to view the business centric summary of threats, incidents, and metrics. You can generate role-specific dashboards and reports. Choose from a library of key metrics grouped and categorized according to the assets that your business needs to protect. These categories include: Information Protection System Security Endpoint Security

11 In this release Features in SPC Mobile 11 Table 1-1 Feature New features in SPC Enterprise 3.0 (continued) Description ProductIntegration Leverage the built-in system integrations to import data from multiple security products and also build new integrations for other applications. The pre-integrated systems include: Symantec DeepSight Threat Management System Symantec Endpoint Protection Symantec CCS Standards Manager QualysGuard Vulnerability Manager Symantec CCS Vulnerability Manager Rapid7 Symantec Data Loss Prevention Symantec Security Information Manager Business Assets Organize your assets according to the key business processes or functions they support. Assign owners and stakeholders to your business functions. The asset system allows you to keep track of what assets you have, who owns them, and what is the criticality of each asset. Aggregation and Analytics Engine A unique and highly scalable data framework lets you normalize and analyze data from multiple security products. All of this data is brought together in a central location, mapped to your asset system, and various metrics are generated for assets supporting key business functions. Action Plans and Workflow Integration Create action plans and use the Symantec Workflow integration to automate certain business processes such as remediation, risk acceptance, or the creation of self-service reports for auditors/non-it stakeholders. For more information about SPC Enterprise visit Features in SPC Mobile SPC Mobile is a free application that is currently supported on Apple ipad. SPC Mobile is available for download under the Business category in the Apple App Store.

12 12 In this release Features in SPC Mobile Table 1-2 New features in SPC Mobile 1.0 Feature Executive Dashboard Description A dashboard provides a centralized console to monitor data on threat intelligence, security incidents, and security metrics through a single business-centric view. Threats, Metrics, and Incidents views The Threats feeds from Symantec s best-in-class DeepSight Threat Intelligence Service provides timely data on new threats., your vulnerability level, and the number of business assets that are impacted. For each business asset you can view metrics categorized as Endpoint Security, Information Protection, and Systems Security. The Incidents view shows statistics about the incidents coming from Symantec Security Information Manager. DeepSight Feeds SPC Mobile is shipped with Symantec's DeepSight Security Intelligence Service embedded, providing free feeds of the most high-profile threats. By signing up for the full DeepSight service you can take advantage of the timely, relevant threat, vulnerability and reputation intelligence allowing you to adjust your security posture based on emerging threats. Reports Send reports to the business stakeholders and the security team members.

13 Chapter 2 Recommendations This chapter includes the following topics: Recommendations Recommendations Following are some recommendations while working with SPC Enterprise. Also refer the Symantec Protection Center Enterprise 3.0 Planning and Deployment Guide for more information. Table 2-1 Recommendations Recommendations Add SPC Web console to Local Intranet Zone. Summary When you launch the SPC Web Console, it is recommended that you add the site to the Local intranet sites. It is recommended that you view the SPC Web console in Internet Explorer 8.0 with compatibility mode off or in Internet Explorer 9.0 with compatibility mode on. The recommended and the best supported resolution for the Web console is 1280 x Schedule a job run of the Security Intelligence and Analytics job to refresh threats data. It is recommended to schedule a Security Intelligence and Analytics job run after the data import jobs of Symantec CCS Vulnerability Manager and QualysGuard Vulnerability Manager connectors. This correlates the vulnerability data with the threat data from Symantec DeepSight.

14 14 Recommendations Recommendations

15 Chapter 3 Limitations and known issues This chapter includes the following topics: Limitations and known issues Limitations and known issues The following limitations and issues are known in this release: Table 3-1 Limitation/issue Limitations and known issues Summary Resolution Misalignment in grid view in Internet Explorer 9.0 compatibility mode. On the page Analytics > View Metrics in the Endpoint Security and System Security categories, if you click Show details, the pre-configured metrics in that category are displayed. If you right-click a metric and select View Details, a misalignment in grid view is observed in Internet Explorer 9.0 compatibility mode. Not applicable

16 16 Limitations and known issues Limitations and known issues Table 3-1 Limitations and known issues (continued) Limitation/issue Summary Resolution Attack correlation feeds are not downloaded if vulnerability feeds and malcode feeds are imported from Symantec DeepSight by using two separate licenses. For the Symantec CCS Vulnerability Manager/QualysGuard Vulnerability Manager correlation to work with Symantec DeepSight, downloading the attack correlation feed is a must. To resolve this issue, you need a DeepSight account that has access to both the vulnerability feeds and malcode feeds. Asset information does not get imported from Symantec Security Information Manager (SSIM) multi-server service provider configuration. A service provider is nothing but a master server with correlation service enabled, which gathers information from multiple SSIM correlation manager instances. As a workaround, you must create separate connections with each SSIM correlation manager. Only with a unique connection, you can fetch asset information and map it to a business assets to push incident data to mobile device. If you create a connection to the service provider, the asset information is not available. Therefore, you may not be able to correlate the incidents to business assets and view the incident information on the mobile device. On a FIPS-enabled computer, uninstallation of SPC Windows console completes with an error. On a FIPS-enabled computer, uninstallation of SPC Windows console may give an error. This happens because the shortcut folders that ClickOnce creates are in use and are not deleted even after the uninstallation completes successfully. You may manually delete the shortcut folders or retain them. This does not impact any later new installation of SPC Windows console.

17 Limitations and known issues Limitations and known issues 17 Table 3-1 Limitations and known issues (continued) Limitation/issue Summary Resolution New incidents are not refreshed when SPC Enterprise and Symantec Endpoint Protection computers are in different time zones. In a scenario where you install SPC Enterprise on a computer that belongs to EST (Eastern Standard Time) and add a connection to a Symantec Endpoint Protection system that belongs to PST (Pacific Standard Time), the data import will be successful. Not Applicable However, due to a time difference in the time zones, the Security Intelligence and Analytics job will run in context of the computer where SPC Enterprise is installed. Therefore, the data will be imported however, there will be slight mismatch in the records. Sluggish performance when processing large number of records on the View Imported Data window. You may experience a sluggish performance while using the View Imported Data window of the SPC Windows console when processing more than 1,00,000 records. Not Applicable Error occurs while retrieving result for selected scan from QualysGuard System When you edit a connection to QualysGuard Vulnerability Manager and add another scan, the job reports an error when executed. Data import happens successfully inspite of the error. Not Applicable

18 18 Limitations and known issues Limitations and known issues

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