Symantec Integrated Enforcer for Microsoft DHCP Servers Getting Started Guide

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1 Symantec Integrated Enforcer for Microsoft DHCP Servers Getting Started Guide

2 Legal Notice Copyright 2006 Symantec Corporation. All rights reserved. Federal acquisitions: Commercial Software - Government Users Subject to Standard License Terms and Conditions. Symantec, the Symantec Logo, and Sygate are trademarks or registered trademarks of Symantec Corporation or its affiliates in the U.S. and other countries. Other names may be trademarks of their respective owners. The product described in this document is distributed under licenses restricting its use, copying, distribution, and decompilation/reverse engineering. No part of this document may be reproduced in any form by any means without prior written authorization of Symantec Corporation and its licensors, if any. THE DOCUMENTATION IS PROVIDED "AS IS" AND ALL EXPRESS OR IMPLIED CONDITIONS, REPRESENTATIONS AND WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT, ARE DISCLAIMED, EXCEPT TO THE EXTENT THAT SUCH DISCLAIMERS ARE HELD TO BE LEGALLY INVALID. SYMANTEC CORPORATION SHALL NOT BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES IN CONNECTION WITH THE FURNISHING PERFORMANCE, OR USE OF THIS DOCUMENTATION. THE INFORMATION CONTAINED IN THIS DOCUMENTATION IS SUBJECT TO CHANGE WITHOUT NOTICE. The Licensed Software and Documentation are deemed to be "commercial computer software" and "commercial computer software documentation" as defined in FAR Sections and DFARS Section Symantec Corporation Stevens Creek Blvd. Cupertino, CA USA

3 Technical Support Contacting Technical Support Symantec Technical Support maintains support centers globally. Technical Support s primary role is to respond to specific queries about product feature and function, installation, and configuration. The Technical Support group also authors content for our online Knowledge Base. The Technical Support group works collaboratively with the other functional areas within Symantec to answer your questions in a timely fashion. For example, the Technical Support group works with Product Engineering and Symantec Security Response to provide alerting services and virus definition updates. Symantec s maintenance offerings include the following: A range of support options that give you the flexibility to select the right amount of service for any size organization A telephone and web-based support that provides rapid response and up-to-the-minute information Upgrade insurance that delivers automatic software upgrade protection Global support that is available 24 hours a day, 7 days a week worldwide. Support is provided in a variety of languages for those customers that are enrolled in the Platinum Support program Advanced features, including Technical Account Management For information about Symantec s Maintenance Programs, you can visit our Web site at the following URL: Select your country or language under Global Support. The specific features that are available may vary based on the level of maintenance that was purchased and the specific product that you are using. Customers with a current maintenance agreement may access Technical Support information at the following URL: Select your region or language under Global Support. Before contacting Technical Support, make sure you have satisfied the system requirements that are listed in your product documentation. Also, you should be at the computer on which the problem occurred, in case it is necessary to recreate the problem.

4 When you contact Technical Support, please have the following information available: Product release level Hardware information Available memory, disk space, and NIC information Operating system Version and patch level Network topology Router, gateway, and IP address information Problem description: Error messages and log files Troubleshooting that was performed before contacting Symantec Recent software configuration changes and network changes Licensing and registration Customer service If your Symantec product requires registration or a license key, access our technical support Web page at the following URL: Select your region or language under Global Support, and then select the Licensing and Registration page. Customer service information is available at the following URL: Select your country or language under Global Support. Customer Service is available to assist with the following types of issues: Questions regarding product licensing or serialization Product registration updates such as address or name changes General product information (features, language availability, local dealers) Latest information about product updates and upgrades Information about upgrade insurance and maintenance contracts Information about the Symantec Value License Program

5 Advice about Symantec's technical support options Nontechnical presales questions Issues that are related to CD-ROMs or manuals Maintenance agreement resources Additional Enterprise services If you want to contact Symantec regarding an existing maintenance agreement, please contact the maintenance agreement administration team for your region as follows: Asia-Pacific and Japan: Europe, Middle-East, and Africa: North America and Latin America: Symantec offers a comprehensive set of services that allow you to maximize your investment in Symantec products and to develop your knowledge, expertise, and global insight, which enable you to manage your business risks proactively. Enterprise services that are available include the following: Symantec Early Warning Solutions Managed Security Services Consulting Services Educational Services These solutions provide early warning of cyber attacks, comprehensive threat analysis, and countermeasures to prevent attacks before they occur. These services remove the burden of managing and monitoring security devices and events, ensuring rapid response to real threats. Symantec Consulting Services provide on-site technical expertise from Symantec and its trusted partners. Symantec Consulting Services offer a variety of prepackaged and customizable options that include assessment, design, implementation, monitoring and management capabilities, each focused on establishing and maintaining the integrity and availability of your IT resources. Educational Services provide a full array of technical training, security education, security certification, and awareness communication programs.

6 To access more information about Enterprise services, please visit our Web site at the following URL: Select your country or language from the site index.

7 Symantec Integrated Enforcer for Microsoft DHCP Servers This document includes the following topics: About the Symantec Integrated Enforcer for Microsoft DHCP Servers How to get started Symantec Integrated Enforcer for Microsoft DHCP Servers components System requirements Before you install Installing the Symantec Integrated Enforcer Post-installation tasks Stopping and starting the Enforcer and Policy Manager communication services Viewing Enforcer logs Setting Integrated Enforcer authentication options Where to find more information

8 8 Symantec Integrated Enforcer for Microsoft DHCP Servers About the Symantec Integrated Enforcer for Microsoft DHCP Servers About the Symantec Integrated Enforcer for Microsoft DHCP Servers The Symantec Integrated Enforcer for Microsoft DHCP Servers ensures that endpoints attempting to connect to the enterprise network comply with the security policies set on the Symantec Policy Manager. Before the Integrated Enforcer allows an endpoint to access the network, it authenticates the endpoint by verifying the following conditions: The Symantec Agent is running on the endpoint The Symantec Agent has the correct Globally Unique Identifier (GUID) The endpoint is in compliance with the latest Host Integrity policies The security policy is up to date If the Integrated Enforcer does not authenticate the endpoint, the endpoint is given access to a quarantined area with limited network resources. You can also set up the quarantined area to allow access to a remediation server where endpoints can get the software they need to become compliant. The Integrated Enforcer enforces security policies on endpoints that receive a dynamic IP address through the Microsoft Windows Dynamic Host Configuration Protocol (DHCP) server. The Integrated Enforcer and the Microsoft DHCP server run on the same computer. Therefore, the Integrated Enforcer eliminates the need for extra hardware. The Integrated Enforcer uses a plug-in to interact with the DHCP server and includes a user interface. You use the user interface to do the following tasks: Configure the connection to a Policy Manager Start and stop the Enforcer service and the communication service connecting to the Policy Manager View the connection status Display the client and system log files Figure 1-1 illustrates how the Integrated Enforcer works with the Symantec Policy Manager, Symantec Agents, and Microsoft DHCP server.

9 Symantec Integrated Enforcer for Microsoft DHCP Servers How to get started 9 Figure 1-1 The Symantec Policy Manager, Integrated Enforcer, Agents, and Microsoft DHCP server How to get started This guide describes how to install, configure, and use the Integrated Enforcer on computers running the Microsoft DHCP server. To use this guide to get started, do the following tasks: Read about the Integrated Enforcer components Review the system requirements Complete the preinstallation tasks Install the product Complete the post-installation tasks Symantec Integrated Enforcer for Microsoft DHCP Servers components The Integrated Enforcer is an optional software component that works together with the Symantec Policy Manager and Symantec Agents to protect the enterprise network. To use the Integrated Enforcer, you must install the following components:

10 10 Symantec Integrated Enforcer for Microsoft DHCP Servers System requirements Symantec Policy Manager Symantec Enforcement Agent and/or Protection Agent Microsoft Windows Server 2000/2003 Symantec Integrated Enforcer Required to create security policies in a centralized location and assign them to Agents. Required on the endpoint to monitor policies and automate restoration of compliance to policies. The Protection Agent also provides firewall, operating system protection, intrusion prevention, system lockdown, and other security protection services for the host computer. Required on the same computer as the Integrated Enforcer. You must install the Microsoft Windows DHCP server before you install the Integrated Enforcer. Required to authenticate endpoints and enforce security policies. System requirements This section includes system requirements for the Integrated Enforcer component. Operating system requirements Hardware requirements The Integrated Enforcer includes the following operating system requirements: Windows Server 2000 Service Pack 4 with the DHCP server Windows Server 2003 with the DHCP server Windows Server 2003 Service Pack 1 and the DHCP server The Integrated Enforcer includes RAM, processor, storage, monitor, network adapter, and network interface card hardware requirements. For installations of more than 10,000 users, use the recommended requirements. Pentium III 750 MHz or greater processor; Pentium GHz (recommended) 256 MB RAM; 512 MB (recommended) 120 MB disk space; 500 MB for logging 800 x 600 resolution monitor with 256 colors (minimum) Ethernet network adapter One network interface card (NIC) with TCP/IP installed

11 Symantec Integrated Enforcer for Microsoft DHCP Servers Before you install 11 Before you install Before you begin installing the Integrated Enforcer, read the suggested order of installation tasks. Install the Policy Manager. See the Symantec Sygate Enterprise Protection Policy Manager Installation Guide. Verify that the computer on which you install the Integrated Enforcer meets the system requirements. Install the Integrated Enforcer. Installing the Symantec Integrated Enforcer Install the Integrated Enforcer on the same computer that is installed with the Microsoft Windows Server 2000 or You must log in as an administrator or a user in the administrators group. To install the Integrated Enforcer 1 Copy the Integrated Enforcer installation file named IntegratedEnforcerInstaller.exe to the computer. 2 In Windows Explorer, double-click IntegratedEnforcerInstaller.exe. 3 Click Open. You must exit the installation and install the DHCP server if you see the following message: You must have the DHCP server on this machine to install this product. To install the DHCP server, in the Control Panel, use the Add/Remove Windows Components Wizard. 4 In the Welcome panel, click Next. 5 In the License Agreement panel, click I accept the license agreement and click Next. 6 In the Destination Folder panel, do one of the following tasks: To accept the default destination folder, click Next. Click Browse, locate and select a destination folder, click OK, and click Next. 7 In the Ready to Install the Application panel, click Next. 8 When asked whether you want to restart the DHCP server, do one of the following tasks:

12 12 Symantec Integrated Enforcer for Microsoft DHCP Servers Post-installation tasks To restart the DHCP server immediately, click Yes. To restart the DHCP server manually later (the default), click No. If you restart the DHCP server later, you must stop and then start it. You must restart the DHCP server so that the Integrated Enforcer functions correctly. See To stop and start the DHCP server manually on page Click Finish. After installing the Integrated Enforcer, you must configure the Integrated Enforcer so that it can connect to the Policy Manager. See Post-installation tasks on page 12. If you need to reinstall the Integrated Enforcer, you must first uninstall it. To uninstall the Integrated Enforcer 1 On the Windows taskbar, click Start > Control Panel > Add or Remove Programs. 2 Click Symantec Integrated Enforcer and click Remove. 3 When asked whether you want to remove the software, click Yes. 4 When asked whether you want to restart the DHCP server, do one of the following tasks: To restart the DHCP server immediately, click Yes. To restart the DHCP server manually later (the default), click No. If you restart the DHCP server later, you must stop and then start it. You must restart the DHCP server to completely uninstall the Integrated Enforcer. To stop and start the DHCP server manually Post-installation tasks 1 On the Windows taskbar, click Start > Control Panel > Administrative Tools > Services. 2 Click DHCP Server, right-click, click Stop, and click Start. After you install the Integrated Enforcer, complete the following tasks: Configure the Integrated Enforcer to connect to the Policy Manager. See Configuring the Integrated Enforcer on page 13. On the Policy Manager, configure the Integrated Enforcer settings.

13 Symantec Integrated Enforcer for Microsoft DHCP Servers Post-installation tasks 13 See Changing the Integrated Enforcer s settings on the Policy Manager on page 14. Set up the DHCP server with a quarantine configuration. You must use the same server for both the normal DHCP server and the quarantine DHCP server. See Setting up a quarantine configuration on the DHCP server on page 16. If you did not restart the DHCP server when you installed the Integrated Enforcer, stop and start it so that the Integrated Enforcer works correctly. Configuring the Integrated Enforcer You must specify one or more Policy Managers that the Enforcer can connect to. Once you set up the list of Policy Managers, you must configure the connection with the preshared key, group name, and communication protocol. After the Integrated Enforcer connects to a Policy Manager, it registers itself automatically. To set up the connection to a Policy Manager 1 On the Windows taskbar of the Enforcer computer, click Start > Programs > Symantec Enterprise Protection > Symantec Integrated Enforcer. 2 In the left-hand panel, click Configure > Management Servers. 3 In the Management Servers panel, click the Add icon. 4 In the Add/Edit management server dialog box, in the Server address text field, type the Policy Manager s address. You can type an IP address, host name, or domain name. To use a host name or domain name, the Integrated Enforcer computer must have access to a DNS server. 5 Optionally, change the port number through which the Integrated Enforcer talks to the Policy Manager. The default is 80 for HTTP protocol and 443 for HTTPS. You can only use the HTTPS protocol if it is configured on the Policy Manager. 6 Click OK. 7 To change the order that the Integrated Enforcer connects to a Policy Manager, select a Policy Manager and click the Move up or Move down icon. The first time the Integrated Enforcer connects to a Policy Manager, it tries to connect to the Policy Manager in the list. If unavailable, the Integrated Enforcer connects to the second Policy Manager in the list.

14 14 Symantec Integrated Enforcer for Microsoft DHCP Servers Post-installation tasks 8 To remove a Policy Manager, click either the Remove icon or the Remove All icon. 9 Configure the connection to the Policy Manager. To configure the connection to a Policy Manager 1 Set up a connection to a Policy Manager. 2 If the Policy Manager has been configured with a preshared key, type the key in the Preshared secret text box. The Agents and Enforcers use the preshared key for communication. 3 To display the letters and numbers of the preshared key instead of asterisks, check Unmask. 4 Type a name for the Enforcer group in the Preferred group text box. Integrated Enforcers are listed under a group name on the Policy Manager s Servers tab. You must create a group for Integrated Enforcers that is separate from other types of Enforcers. If you do not specify a group name, the Policy Manager assigns the Integrated Enforcer to a default Enforcer group with default settings. If an Integrated Enforcer is included in a group with other types of Enforcers, the Integrated Enforcers may ignore the default group s settings. 5 To specify the protocol that the Integrated Enforcer uses to communicate with the Policy Manager, select either HTTP or HTTPS. You can only use the HTTPS protocol if the Policy Manager is running Secure Sockets Layer (SSL). If you selected HTTPS and you want to require verification of the Policy Manager s certificate with a trusted third-party certificate authority, check Verify certificate when using HTTPs protocol. 6 Click Save. After the Integrated Enforcer connects to the Policy Manager, you can change its settings on the Policy Manager. See Changing the Integrated Enforcer s settings on the Policy Manager on page 14. Changing the Integrated Enforcer s settings on the Policy Manager You configure the Integrated Enforcer the same way you configure a Symantec DHCP Enforcer that runs on Linux. However, the Integrated Enforcer ignores some of these settings.

15 Symantec Integrated Enforcer for Microsoft DHCP Servers Post-installation tasks 15 To change the Integrated Enforcer settings 1 In the Policy Manager, click the Servers tab. 2 In the tree, click the name of the Integrated Enforcer group that you want to configure. 3 Click Edit Group Properties. 4 In the Settings dialog box, change the information on the tabs. The following table displays the tabs and options that the Integrated Enforcer ignores. Authentication tab DHCP Servers tab Advanced tab The Enable pop-up message on client if Agent is not running check box is ignored. The Integrated Enforcer does not display a message box on the endpoints that attempt to connect to an enterprise network without running an Agent. All settings on this tab are ignored. The Authentication timeout and DHCP message timeout settings are ignored. 5 Click OK. For more information on the DHCP Enforcer settings, see the Symantec Sygate Enterprise Protection Enforcer Installation and Administration Guide. You can also view status and connection information about the Integrated Enforcer. To display information about the Integrated Enforcer 1 In the Policy Manager, click the Servers tab. 2 In the tree, click the Integrated Enforcer for which you want information. On the Enforcement Management page, the Integrated Enforcer displays the same information as the DHCP Enforcer running on Linux with the following differences: The Integrated Enforcer doesn't support failover. Although the failover status is set to Active, it is ignored. The Internal IP and External IP fields use the same IP address. The Internal MAC and External MAC fields use the same MAC address. The Internal NIC and External NIC fields use the same NIC.

16 16 Symantec Integrated Enforcer for Microsoft DHCP Servers Post-installation tasks Setting up a quarantine configuration on the DHCP server Endpoints trying to connect to the network send a DHCP request to the Microsoft DHCP server. The DCHP server assigns the endpoint a temporary quarantine configuration with a short lease time while the Integrated Enforcer begins its authentication process with the endpoint. If the endpoint passes authentication, the DHCP server renews the DHCP request without the quarantine configuration. If the endpoint fails the authentication, the DHCP server renews the DHCP request with the quarantine configuration. To renew the request with a quarantine configuration, the Integrated Enforcer dynamically appends a quarantine DHCP user class to the DHCP messages coming from the non-compliant endpoints. You define the quarantine user class by adding an ID called SYGATE_ENF and assigning the user class various resources, including a gateway IP address, lease time, a DNS server, and enough static routes for remediation. To set up a quarantine configuration on the DHCP server 1 On the DHCP server computer, click Start > Administrative Tools > DCHP. 2 In the tree of the DHCP dialog box, right-click the DHCP server and click Define User Classes. 3 In the DHCP User Classes dialog box, click Add. 4 In the New Class dialog box, type a display name that identifies this as the quarantine configuration, such as QUARANTINE, and an optional description. 5 To define a new user class, click the ASCII column and type SYGATE_ENF in uppercase letters. 6 Click OK. 7 Click Close. 8 Configure the scope options for the QUARANTINE user class. To configure scope options 1 In the tree, right-click Server Options and click Configure Options... 2 On the General tab, check 003 Router and configure the IP address of the route that is associated with the DHCP relay agent. 3 On the Advanced tab, in the Vendor class drop-down list box, click DHCP Standard Options. In the User class drop-down list box, click QUARANTINE. 4 Check 003 Router and for the IP address, type Check 051Lease and type the hexadecimal value of the lease time, in seconds. For example, for 2 minutes, type 0x78.

17 Symantec Integrated Enforcer for Microsoft DHCP Servers Stopping and starting the Enforcer and Policy Manager communication services 17 6 For Windows 2000 Server, check 33 Static Routes and add IP addresses for the Policy Manager, router, DHCP server (otherwise the client release and renew takes longer), and the optional remediation server. For Windows Server 2003 and endpoints running Windows XP, check 249 Classless Static Routes. 7 Click OK. 8 Click File > Exit. Stopping and starting the Enforcer and Policy Manager communication services For troubleshooting purposes, you can stop and start either the Enforcer service or the service (SNACLink.xml) that communicates with the Policy Manager. If you stop the Enforcer service, the Integrated Enforcer removes the compliance information for existing endpoints and stops collecting information for new Agents, but continues to communicate with a Policy Manager. If the Policy Manager is unavailable or you stop the connection to it, the Integrated Enforcer still enforces the policy version and GUID for all authenticated endpoints, because this information is stored in the local cache. It also automatically authenticates new endpoints, because it skips the GUID and policy verification. Once the communication to the Policy Manager is reestablished, the Integrated Enforcer updates the policy version and authenticates endpoints added since the connection was lost. Note: You can configure the Integrated Enforcer to quarantine new endpoints instead of authenticating them while the Policy Manager connection is unavailable by changing the default value of the DetectEnableUidCache key in the registry. For more information, see Setting Integrated Enforcer authentication options. Stopping the Integrated Enforcer does not affect the DHCP server. However, if the DHCP server becomes unavailable, such as for maintenance, the Integrated Enforcer does not collect compliance status about the endpoints and does not take action until the DHCP server is available again. To stop and start a service 1 Open the Integrated Enforcer. 2 Click Symantec Integrated Enforcer. 3 Do one or both of the following:

18 18 Symantec Integrated Enforcer for Microsoft DHCP Servers Viewing Enforcer logs To stop the Enforcer service, in the Enforcer service group box, click Stop. To stop the service that connects to the Policy Manager, in the Management server communication service group box, click Stop. If the status is set to Stopped, the service is not running. 4 To restart either service, click Start. Viewing Enforcer logs If you shut down or restart the computer on which an Integrated Enforcer is installed, the Enforcer service restarts automatically when the computer restarts. If the Enforcer service is stopped and subsequently restarted, the Integrated Enforcer attempts to connect to a Policy Manager that it last connected to. If that Policy Manager is unavailable, the Integrated Enforcer connects to the first Policy Manager in the list. Viewing the logs The Integrated Enforcer automatically logs messages to the client log and the system log, which are uploaded to the Policy Manager. The client log provides information about Agent connections and communication with the Integrated Enforcer. The system log records information that relates to the Integrated Enforcer itself, such as starting and stopping the Enforcer service. In the Policy Manager, you can enable and disable logging and set log file parameters for the Enforcer computer. All logs are enabled and sent to the Policy Manager by default. To view Integrated Enforcer logs 1 In the left pane, expand Symantec Integrated Enforcer. 2 Expand View Logs and click either System Log or Client Log. 3 To view any changes to the log since you last opened the log, click Refresh. 4 Click OK. For more information about Enforcer logs and reports, see the Symantec Sygate Enterprise Protection Policy Manager Administration Guide. Setting Integrated Enforcer authentication options The Integrated Enforcer performs additional authentication tasks, such as supporting previous versions of the Agent, overwriting the quarantine server s subnet mask, and authenticating an Agent if the Policy Manager connection is unavailable. You can enable or disable these options in the registry by changing

19 Symantec Integrated Enforcer for Microsoft DHCP Servers Setting Integrated Enforcer authentication options 19 the default value of the option s registry key. For some of these options, you must create the key name first before you can change the value. The following table displays the key name, its description, and default value. Key name DetectAllowLegacyClient DetectEnableUidCache Description Supports an Agent version 4.x and earlier. Verifies an Agent s identifier even if the connection between the Enforcer and the Policy Manager is lost. This works only for Agents that the Enforcer has already authenticated because the Agent s GUID is stored in the cache. Enabled No Yes ModifyQuarantineSubnetMask Sets the quarantine server s subnet mask to Set this value to 0 if you want to specify a different subnet mask for testing purposes. Yes To enable the Integrated Enforcer s authentication options 1 Click Start > Run. 2 On the command line, type regedit. 3 In the Registry Editor, locate the following key: HKEY_LOCAL_MACHINE\SOFTWARE\Sygate\integratedenf. 4 Select or create one of the key names. You must create the DetectAllowLegacyClient and ModifyQuarantineSubnetMask registry keys to change their default values. If you create and/or change the DetectAllowLegacyClient and DetectEnableUidCache keys, you must stop and start the Enforcer service. If you create the ModifyQuarantineSubnetMask key, you must stop and restart the DHCP server. 5 Right-click the key name, click Modify, and change the value to 1 to enable it or 0 to disable it. 6 Click File > Exit. 7 In the Integrated Enforcer, stop and start the Enforcer service.

20 20 Symantec Integrated Enforcer for Microsoft DHCP Servers Where to find more information Where to find more information The Symantec Integrated Enforcer for Microsoft DHCP Servers is part of the Symantec Sygate Enterprise Protection suite, which includes the following documentation: Online Help Symantec Sygate Enterprise Protection Policy Manager Installation Guide Symantec Sygate Enterprise Protection Policy Manager Administration Guide Symantec Sygate Enterprise Protection Enforcer Installation and Administration Guide Symantec Sygate Enterprise Protection Protection Agent User Guide Symantec Sygate Enterprise Protection Enforcement Agent User Guide Symantec Sygate Enterprise Protection Database Schema Reference Guide Explains how to use the Policy Manager, Enforcer, and Agents in the online Help format. Describes how to install the Policy Manager, configure the database, and set up replication. Describes how to configure and administer the Policy Manager and Agents. Describes how to install, configure, and administer the Gateway Enforcer, LAN Enforcer, and the DHCP Enforcer, but not the Integrated Enforcer. The Symantec Integrated Enforcer for Microsoft DHCP Servers Getting Started Guide is a supplement to the other guides. Describes how to use the Protection Agent. Describes how to use the Enforcement Agent. Describes the database tables in the Policy Manager database.

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