Symantec LiveState Recovery Advanced/Standard Server Edition Implementation Guide

Transcription

1 Symantec LiveState Recovery Advanced/Standard Server Edition Implementation Guide

2 Symantec LiveState Recovery Advanced/Standard Server Edition Implementation Guide The software described in this book is furnished under a license agreement and may be used only in accordance with the terms of the agreement. Documentation version 6.0 Copyright Notice Copyright 2005 Symantec Corporation. All Rights Reserved. Any technical documentation that is made available by Symantec Corporation is the copyrighted work of Symantec Corporation and is owned by Symantec Corporation. NO WARRANTY. The technical documentation is being delivered to you AS-IS, and Symantec Corporation makes no warranty as to its accuracy or use. Any use of the technical documentation or the information contained therein is at the risk of the user. Documentation may include technical or other inaccuracies or typographical errors. Symantec reserves the right to make changes without prior notice. No part of this publication may be copied without the express written permission of Symantec Corporation, Stevens Creek Blvd., Cupertino, CA Trademarks Symantec, the Symantec logo, Symantec LiveState, LiveUpdate, Symantec pcanywhere, Symantec LiveState Recovery Restore Anyware Option, and Symantec Backup Exec are U.S. registered trademarks of Symantec Corporation. Microsoft, Windows, Windows NT, MS-DOS, and the Windows logo are registered trademarks or trademarks of Microsoft Corporation in the United States and other countries. Other brands and product names mentioned in this manual may be trademarks or registered trademarks of their respective companies and are hereby acknowledged.

3 Technical support Licensing and registration Contacting Technical Support As part of Symantec Security Response, the Symantec global Technical Support group maintains support centers throughout the world. The Technical Support group s primary role is to respond to specific questions on product feature/function, installation, and configuration, as well as to author content for our Web-accessible Knowledge Base. The Technical Support group works collaboratively with the other functional areas within Symantec to answer your questions in a timely fashion. For example, the Technical Support group works with Product Engineering as well as Symantec Security Response to provide Alerting Services and Virus Definition Updates for virus outbreaks and security alerts Symantec technical support offerings include the following: A range of support options that give you the flexibility to select the right amount of service for any size organization Telephone and Web support components that provide rapid response and up-to-the-minute information Upgrade insurance that delivers automatic software upgrade protection Content Updates for virus definitions and security signatures that ensure the highest level of protection Global support from Symantec Security Response experts, which is available 24 hours a day, 7 days a week worldwide in a variety of languages Advanced features, such as the Symantec Alerting Service and Technical Account Manager role, offer enhanced response and proactive security support If the product that you are implementing requires registration and/or a license key, the fastest and easiest way to register your service is to access the Symantec licensing and registration site at Alternatively, you may go to select the product that you wish to register, and from the Product Home Page, select the Licensing and Registration link. Customers with a current support agreement may contact the Technical Support group via phone or online at Customers with Platinum support agreements may contact Platinum Technical Support via the Platinum Web site at www-secure.symantec.com/platinum/.

4 When contacting the Technical Support group, please have the following: Product release level Hardware information Available memory, disk space, NIC information Operating system Version and patch level Network topology Router, gateway, and IP address information Problem description Error messages/log files Troubleshooting performed prior to contacting Symantec Recent software configuration changes and/or network changes Customer Service To contact Enterprise Customer Service online, go to select the appropriate Global Site for your country, then choose Service and Support. Customer Service is available to assist with the following types of issues: Questions regarding product licensing or serialization Product registration updates such as address or name changes General product information (features, language availability, local dealers) Latest information on product updates and upgrades Information on upgrade insurance and maintenance contracts Information on Symantec Value License Program Advice on Symantec's technical support options Nontechnical presales questions Missing or defective CD-ROMs or manuals Please visit our Web site for current information on Support Programs. The specific features available may vary based on the level of support purchased and the specific product that you are using.

5 Contents Technical support Chapter 1 Chapter 2 Chapter 3 Introducing Symantec LiveState Recovery About Symantec LiveState Recovery... 9 Components of Symantec LiveState Recovery How Symantec LiveState Recovery works How LiveState Recovery handles user changes during a backup What you can do with Symantec LiveState Recovery Where to get more information about Symantec LiveState Recovery Installing Symantec LiveState Recovery Preparing for installation System requirements Supported file systems and removable media Installation options day evaluation Symantec LiveState Recovery licensing Installing Symantec LiveState Recovery Post-installation tasks About Driver Validation Testing Symantec Recovery Disk Starting Symantec LiveState Recovery Activating Symantec LiveState Recovery Keeping current with LiveUpdate Uninstalling Symantec LiveState Recovery Creating recovery points About creating recovery points Best practices for system protection Tips on using LiveState Recovery and creating recovery points Backup of VSS-aware databases... 30

6 6 Contents Storing recovery points Selecting a storage location for recovery points About verifying a recovery point Setting the compression level for recovery points Ways to divide a recovery point into smaller files Advanced options for creating recovery points Manually creating a recovery point About network credentials About scheduling incremental recovery points Ways to work with base recovery points and incrementals Scheduling a recovery point Running a scheduled recovery point job immediately Editing a recovery point job schedule Disabling a recovery point job schedule Deleting a recovery point job schedule Stopping a task Archiving a recovery point Deleting recovery points Rescanning a computer s hard disk Viewing events in Symantec LiveState Recovery Setting up notifications About SNMP traps Viewing the recovery point history of a drive Cleaning the recovery point history Setting a default recovery point location Setting the default performance Adjusting the operation speed during a task Chapter 4 Restoring recovery points About restoring a computer Storage locations for restoring recovery points Restore options Restoring a recovery point Starting a computer in the recovery environment About restoring drives using the recovery environment Restore options Restoring a single drive using the recovery environment Restoring drives using the recovery environment Restoring drives using a system index file in the recovery environment Restoring using the Restore Anyware Option Installing the Restore Anyware Option... 87

7 Contents 7 Using the Restore Anyware Option Uninstalling the Restore Anyware Option Troubleshooting the Restore Anyware Option Restoring using the LightsOut Restore Option Summary of the LightsOut Restore Option process Installing the LightsOut Restore Option Starting the LightsOut Restore Option Wizard Using the LightsOut Restore Option Uninstalling the LightsOut Restore Option Troubleshooting the LightsOut Restore Option Chapter 5 Chapter 6 Appendix A Restoring files and folders About restoring files and folders Starting the Recovery Point Browser Verifying a recovery point Opening or closing a recovery point in the Recovery Point Browser Restoring files from a recovery point Mounting a drive within a recovery point Dismounting a recovery point drive Restoring files using the recovery environment Viewing the properties of a recovery point Viewing the drive properties of a recovery point Viewing a file within a recovery point Copying a drive About copying a drive Preparing to copy drives Copying one hard drive to another hard drive Drive-to-drive copying options Troubleshooting Symantec LiveState Recovery Troubleshooting Symantec LiveState Recovery Troubleshooting the installation Troubleshooting recovery points Troubleshooting scheduled recovery points Troubleshooting restoring recovery points from Windows Troubleshooting the console Troubleshooting the recovery environment Getting help for volumes on Windows Troubleshooting error messages

8 8 Contents Recovery Point Browser error messages General error messages Appendix B Appendix C Managing the Symantec LiveState Recovery Agent Using the Symantec LiveState Recovery Agent Managing the agent using Windows Services Best practices for using services Opening Services Starting or stopping the agent service Setting up recovery when the agent does not start Viewing Symantec LiveState Recovery Agent dependencies Controlling access to the Symantec LiveState Recovery Agent Running the console using different user rights About Active Directory The role of Active Directory Glossary Index

9 Chapter 1 Introducing Symantec LiveState Recovery This chapter includes the following topics: About Symantec LiveState Recovery Components of Symantec LiveState Recovery How Symantec LiveState Recovery works What you can do with Symantec LiveState Recovery Where to get more information about Symantec LiveState Recovery About Symantec LiveState Recovery Symantec LiveState Recovery is a complete server volume and workstation protection system for Windows Server 2003, and Windows 2000 Server and Advanced Server. Symantec LiveState Recovery consists of the Symantec LiveState Recovery Agent and the Symantec LiveState Recovery management console. It also includes a utility called the Recovery Point Browser that simplifies the management of your backups. Rather than select individual files or folders to include in a backup image, you choose a drive to back up. Symantec LiveState Recovery copies the contents of that drive into a file called a recovery point.

10 10 Introducing Symantec LiveState Recovery Components of Symantec LiveState Recovery You can save recovery points to a hard drive, a USB or FireWire drive, a network drive, or to removable media. When you experience a problem with your computer or you need to restore a file, you can use an existing recovery point to restore a file, folder, or an entire drive, if necessary to return your computer to a previous, working state with the operating system, applications, and data files intact. Using easy-to-follow wizards, you can perform fast and reliable system backups with zero downtime to the computer. Symantec LiveState Recovery uses intelligent data protection technology that ensures the availability of business-critical information when disaster strikes. Note: The Symantec LiveState Recovery CD, known as Symantec Recovery Disk, is used both to install the software and to boot a computer into the recovery environment. Be sure you store the CD in a safe place. Using Symantec LiveState Recovery helps you recover from the following problems: Virus attack Poorly performing software Faulty Internet downloads Hard drive failure Files accidentally deleted or overwritten Corrupted files Components of Symantec LiveState Recovery Table 1-1 lists the main components for Symantec LiveState Recovery.

11 Introducing Symantec LiveState Recovery How Symantec LiveState Recovery works 11 Table 1-1 Component Components of LiveState Recovery Description Symantec LiveState Recovery console The console, Symantec LiveState Recovery, lets you create, schedule, and restore recovery points from your computer, manage existing recovery points, and manage and view the complete status of the Symantec LiveState Recovery Agent, itself. You can also restore recovery points with the console's easy-to-use interface. Using the console, you can connect to the Symantec LiveState Recovery Agents on any number of computers on your network that have the agent already installed. Symantec LiveState Recovery Agent The Symantec LiveState Recovery Agent is the unseen "engine" that actually creates and stores the recovery points on a computer. It is managed via the console. To access the Symantec LiveState Recovery Agent and any shared network servers, you must be a domain user with local administration rights. Recovery Point Browser The Recovery Point Browser simplifies the maintenance and management of your recovery points. You can access your recovery points from within a single screen. You can view recovery point file contents, restore individual program and data files from within a recovery point, or mount a volume within a recovery point and share its contents on the network. How Symantec LiveState Recovery works Using Symantec s Virtual Volume Imaging (v2i) technology, Symantec LiveState Recovery creates a point-in-time virtual representation (virtual volume image) of your computer s drive state. A virtual volume image (.v2i) is not simply a file system copy of the contents of a hard disk. Instead, it is a low-level image of the complete hard disk structure (sectors and clusters) and its data, compressed and written to a single file. This virtual representation is temporarily stored on the available free RAM that is present on the server volume. Symantec LiveState Recovery then generates an

12 12 Introducing Symantec LiveState Recovery What you can do with Symantec LiveState Recovery actual recovery point (backup image file) based on the details found in the virtual volume image. Because the final recovery point is created based on the virtual volume image, Symantec LiveState Recovery performs backups quickly and does not interfere or interrupt the computer s operations. You can continue to perform server functions such as managing user rights, or running server applications and tools. How LiveState Recovery handles user changes during a backup When a user begins a backup, Symantec LiveState Recovery starts the process of creating a virtual volume image while monitoring the file system for user changes. Any user changes that overlap with the V2i volume being backed up are still written to the hard disk in a normal fashion. This is because Symantec LiveState Recovery saves the old, overwritten data to a temporary space on the hard disk while insuring that any new data is still being saved. The old data is then written to the recovery point. The entire backup process is efficient because Symantec LiveState Recovery only writes sectors that contain data to the recovery point. What you can do with Symantec LiveState Recovery You can use LiveState Recovery in the following ways: Use a secure and centralized administration point from one or more consoles to protect data throughout a network domain. Create hot backup image files (full or incrementals) of volumes with zero downtime to the computer.

13 Introducing Symantec LiveState Recovery Where to get more information about Symantec LiveState Recovery 13 Save recovery points to a local hard disk, a network hard disk, or to disk media such as CD-R, CD-RW, DVD-R(W), DVD+R(W), or REV, Zip, and Jaz drives. Restore a computer to original condition from a recovery point (full or incremental) or perform file-level restorations. Use the Recovery Point Browser to mount a volume within a recovery point and scan for viruses or set up as a share on the network domain. Perform bare metal recovery. Use Symantec LiveState Recovery Manager as a secure and centralized administration point to protect data throughout a network domain. LiveState Recovery Manager provides the ability to install LiveState Recovery (including Symantec LiveState Recovery Restore Anyware Option and Symantec LiveState Recovery LightsOut Restore Option) and to restore remotely. If you have existing installations of Symantec Backup Exec, you can also use LiveState Recovery Manager to back up the locations where your recovery points are stored to tape media. Where to get more information about Symantec LiveState Recovery Symantec LiveState Recovery documentation provides glossary terms, online Help, a Readme file, and the User s (Implementation) Guide. In addition to Symantec LiveState Recovery documentation, check the Symantec Web site and Knowledge Base for answers to frequently asked questions, troubleshooting help, online tutorials, and the latest product information. See

14 14 Introducing Symantec LiveState Recovery Where to get more information about Symantec LiveState Recovery

15 Chapter 2 Installing Symantec LiveState Recovery This chapter includes the following topics: Preparing for installation Installing Symantec LiveState Recovery Post-installation tasks Uninstalling Symantec LiveState Recovery Preparing for installation System requirements Installation procedures might vary, depending on your work environment and how you want to install Symantec LiveState Recovery. Before you install Symantec LiveState Recovery, make sure your computer meets the system requirements. Review the Readme file on the installation CD for any known issues. To install and use Symantec LiveState Recovery, your computer must meet the minimum requirements described in Table 2-1. Table 2-1 Component Processor Minimum system requirements Requirements Dependent on the operating system

16 16 Installing Symantec LiveState Recovery Preparing for installation Table 2-1 Component Operating system Minimum system requirements (continued) Requirements Windows Server 2003, Windows 2000 Advanced server (SP4 or later), Windows 2000 Server (SP4 or later), Windows XP Professional/Home, or Windows 2000 Professional (SP4 or later) RAM Symantec LiveState Recovery Agent 256 MB Symantec LiveState Recovery management console and Recovery Point Browser 256 MB Symantec Recovery Disk 256 MB minimum for most machines, 384 recommended. Symantec Recovery Disk (the recovery environment), is not installed; instead, it runs directly from the Symantec LiveState Recovery CD Symantec LiveState Recovery LightsOut Restore Option 1 GB Hard Disk Free Space CD-ROM or DVD-ROM drive Symantec LiveState Recovery Service 65.2 MB Recovery Point Browser 30.6 MB Microsoft.NET Framework MB of hard disk space required, 40 MB additional hard disk space required for installation program (150 MB total), if not already installed Storage space on the network for recovery points Symantec LiveState Recovery LightsOut Restore Option 500 MB Any speed and bootable in BIOS MB To see if Symantec LiveState Recovery supports your CD or DVD writer, visit 1 Specify your OS and the manufacturer of your CD or DVD writer to see if your device is supported. 1

17 Installing Symantec LiveState Recovery Preparing for installation 17 Table 2-1 Component Software Minimum system requirements (continued) Requirements The first time you start Symantec LiveState Recovery, you are prompted to install the Microsoft.NET Framework 1.1, if it has not already been installed. The.NET Framework is a required component to run Symantec LiveState Recovery. Supported file systems and removable media Symantec LiveState Recovery supports the following file systems and removable media. Supported file systems Removable media FAT16, FAT16X, FAT32, FAT32X, NTFS, dynamic disks, Linux Ext2, Linux Ext3, and Linux swap partitions You can save recovery points locally (that is, recovery points are created and saved on the same computer where the console is installed) or to most CD-R, CD-RW, DVD-R(W), and DVD+RW recorders on the market today. For an updated list of supported drivers, see the Symantec Web site. Symantec LiveState Recovery also supports saving recovery points to most USB devices, 1394 FireWire devices, REV, Jaz, or Zip drives, and magneto-optical devices. Note: This product does not support RAM drives or backing up directly to tape. Installation options If you need a data protection solution for enterprise workstations, use the latest version of Symantec LiveState Recovery Desktop. If you need a data protection solution for home computers, use the latest version of Norton Ghost.

18 18 Installing Symantec LiveState Recovery Installing Symantec LiveState Recovery 30-day evaluation If you are installing the 30-day evaluation of Symantec LiveState Recovery, you can install all the applications and create recovery points of system and data volumes. You can also perform restorations of data volumes and files/folders. However, the system volume restoration function and the Copy Drive feature are not available with the evaluation. You also have open access to Symantec s online technical support library. You can view up-to-date support information, including a searchable knowledge base, software library files, frequently asked questions, customer-to-customer newsgroups, and additional technical information at the Symantec Support Knowledge Base. Symantec LiveState Recovery Evaluation expires 30 days after your first use of the software. However, you can upgrade to the full version at any time (even after the trial expiration) without reinstalling the software. See Activating Symantec LiveState Recovery on page 24. See sea.symantec.com 2 Symantec LiveState Recovery licensing Symantec LiveState Recovery licensing is based on the number of protected servers. For example, if your organization is protecting 100 servers, the price you pay for Symantec LiveState Recovery is based on 100 servers, regardless of how many servers are running the Recovery Point Browser and where the recovery points are saved. Installing Symantec LiveState Recovery Before you begin, ensure that you have carefully reviewed the requirements and scenarios for installing Symantec LiveState Recovery. See System requirements on page 15. During the installation process, you may be required to restart the computer. If so, after the computer restarts, log in again using the same user credentials to ensure proper functionality. 2

19 Installing Symantec LiveState Recovery Installing Symantec LiveState Recovery 19 Warning: The Symantec LiveState Recovery product CD is used both to install the software and to start a computer in the recovery environment, known as Symantec Recovery Disk. Be sure you store the CD in a safe place. To install Symantec LiveState Recovery 1 Insert the Symantec LiveState Recovery CD into the media drive of the computer. If CD auto-run is enabled, the installation program launches automatically. 2 If the CD auto-run is not enabled, click Start > Run, type <drive>:\setup.exe (where <drive> is the drive letter of your media drive), and then click OK. 3 In the CD browser panel, click Install LiveState Recovery. 4 In the Welcome window, click Next. 5 Read the license agreement, and then click I accept the terms in the license agreement. 6 Click Next. 7 If you want to change the default location for the Symantec LiveState Recovery program files, click Change, locate the folder where you want to install Symantec LiveState Recovery, and then click OK. 8 Click Next. 9 The default selection is Complete. If you want to customize your settings, click Custom, and then click Next to change your settings. The following are the Custom options: LiveState Recovery Service CD/DVD Support Recovery Point Browser Live Update 10 Click Next. 11 Click Install. A progress screen shows the status of the installation. 12 If a driver is missing, you are notified with the name of the driver(s). 13 Click Finish to complete the installation.

20 20 Installing Symantec LiveState Recovery Post-installation tasks 14 Click Yes to exit the install wizard and reboot the computer. Post-installation tasks You must restart your computer before running Symantec LiveState Recovery. When the computer reboots, you are returned to the Windows desktop. 15 Remove the Symantec LiveState Recovery CD from the media drive. After installing, you should test Symantec Recovery Disk by starting the computer using the Symantec LiveState Recovery CD, especially if the Driver Validation indicated that there were any unavailable drivers for devices when using Symantec Recovery Disk. You can also perform the following post-installation tasks. See About Driver Validation on page 20. See Testing Symantec Recovery Disk on page 21. See Activating Symantec LiveState Recovery on page 24. See Keeping current with LiveUpdate on page 25. See Uninstalling Symantec LiveState Recovery on page 25. About Driver Validation Driver Validation checks whether there are available drivers in Symantec Recovery Disk for network and storage devices on the computer. Running the Driver Validation helps to assure that the recovery functionality you might need later will work with your computer s device configuration. When you install Symantec LiveState Recovery, the installation program automatically runs the Driver Validation tool to check devices against drivers available in the recovery environment (Symantec Recovery Disk) and displays the validation results. Getting Driver Validation results When drivers for all devices in use by the computer are available in the recovery environment, the Driver Validation tool displays a message indicating that the storage devices and network cards detected have drivers in Symantec Recovery Disk. When storage and network devices cannot be used when booting with Symantec Recovery Disk because the drivers are not included, a Driver Validation Results dialog appears. While you can use Symantec LiveState Recovery, you should obtain

21 Installing Symantec LiveState Recovery Post-installation tasks 21 the necessary drivers and test Symantec Recovery Disk before you must rely on the functionality provided by the recovery environment. If a panel appears listing devices, know that Drivers for listed devices are not available in the recovery environment. Without the drivers, the devices cannot be used in the recovery environment. If a network card driver is not detected, contact technical support. If a storage controller driver is not detected, if you have the necessary drivers, you can add additional drivers when booting with Symantec Recovery Disk by pressing <F6> at the Press any key to boot from CD prompt. See You cannot access (or see) the local drive where your recovery points are saved on page 125. Note: You should put all additional storage controller drivers on a CD or floppy disk for quick access for later use. Before relying on Symantec Recovery Disk to restore a recovery point (or use other functionality), you should obtain the necessary drivers and test booting with Symantec Recovery Disk to verify that drivers for the specified devices can be used before you must depend on the functionality in the recovery environment. Saving the validation results can be useful when adding additional drivers or when contacting support concerning missing network card drivers. Testing Symantec Recovery Disk You should test Symantec Recovery Disk (the recovery environment) to ensure that it runs properly on your system. See How Symantec LiveState Recovery works on page 11. Warning: The Symantec LiveState Recovery CD is used both to install the software and to boot a computer into the recovery environment, known as Symantec Recovery Disk. Be sure you store the CD in a safe place. If Symantec Recovery Disk does not run as expected, you can take action early to fix the problems. Then if your backed up computer experiences a catastrophic failure later, you will be assured that you can run Symantec Recovery Disk to recover the system or your data.

22 22 Installing Symantec LiveState Recovery Post-installation tasks If you experience problems while testing the recovery environment, you may find a solution below. You are having problems booting into Symantec Recovery Disk from the Symantec LiveState Recovery CD. See Starting a computer from the CD drive on page 125. You do not have the necessary NIC drivers to access recovery points on a network. See You cannot access the network drive where your recovery points are saved on page 126. You do not have the necessary storage drivers to access recovery points on the computer. See You cannot access (or see) the local drive where your recovery points are saved on page 125. You need information about your system to help you run the recovery environment. See Getting system information from Windows on page 113. See Troubleshooting the recovery environment on page 120. To test Symantec Recovery Disk 1 Run Driver Validation to ensure Symantec Recovery Disk will work with the network and storage devices on the computer. 2 Boot into Symantec Recovery Disk using the Symantec LiveState Recovery CD. See Starting a computer in the recovery environment on page When you have booted into Symantec Recovery Disk, do one of the following: If you intend to store recovery points on a network, run a mock restore of a recovery point that is stored on a network to test network connectivity. If you intend to store recovery points on the computer, run a mock restore of a recovery point that is stored locally to test local hard drive connectivity. See Restoring a single drive using the recovery environment on page 81. Starting Symantec LiveState Recovery Symantec LiveState Recovery is installed in the Windows Program Files folder by default. During installation, Symantec LiveState Recovery places a program icon in the Windows system tray from which you can open the console. You can also open LiveState Recovery from the Windows Start menu.

23 Installing Symantec LiveState Recovery Post-installation tasks 23 To use the full version of Symantec LiveState Recovery, you must activate the software. See Activating Symantec LiveState Recovery on page 24. To start Symantec LiveState Recovery Do one of the following: On the classic Windows taskbar, click Start > Programs > Symantec LiveState Recovery > LiveState Recovery Advanced Server (or LiveState Recovery Standard Server). On thewindows 2003 taskbar, click Start > All Programs > Symantec LiveState Recovery > LiveState Recovery Advanced Server (or LiveState Recovery Standard Server). In the Windows system tray, double-click the Symantec LiveState Recovery tray icon. In the Windows system tray, right-click the Symantec LiveState Recovery tray icon, and then click Run Symantec LiveState Recovery. Installing Microsoft.NET Framework The first time you run Symantec LiveState Recovery, if Microsoft.NET Framework 1.1 is not installed, you are prompted to install it. The.NET Framework is a required component to run Symantec LiveState Recovery. To install Microsoft.NET Framework 1 Start Symantec LiveState Recovery. 2 When prompted to install Microsoft.NET Framework 1.1, click Yes. 3 In the Microsoft.NET Framework Setup window, read the license agreement. 4 Click I agree to accept the license agreement. 5 Click Install. 6 Click OK when the installation is complete. After installing the.net Framework, the Symantec LiveState Recovery console will continue to launch. Installing the Symantec license file The first time you run Symantec LiveState Recovery, the Install License panel appears. You can install a license file to activate the full version or use the trial version.

24 24 Installing Symantec LiveState Recovery Post-installation tasks See 30-day evaluation on page 18. See Activating Symantec LiveState Recovery on page 24. Activating Symantec LiveState Recovery Product activation is a technology that protects users from pirated or counterfeit software by limiting use of a product to those users who have acquired Symantec LiveState Recovery legitimately. Product activation requires a unique serial number and a license file for each installation of a product. You must activate Symantec LiveState Recovery within 30 days of installing it. Product activation is completely separate from registration. When you first start the software, you are asked to enter the path to the license file to activate Symantec LiveState Recovery. If you choose not to activate, each time you start the software an alert appears to remind you to activate Symantec LiveState Recovery. To use the full version of Symantec LiveState Recovery, you must activate the software by obtaining a license file using the serial number for your purchased product. If you do not activate Symantec LiveState Recovery within 30 days of installing it, the software will stop working. You can activate it after the 30 days have elapsed. See 30-day evaluation on page 18. The licenser distinguishes your computer from others without storing information about you or your computer s hardware and software. Unlocking your software may trigger an optional registration. Registration data is generally used for demographic purposes and is not resold. You can opt out of marketing-oriented uses of your data as part of registration. To activate Symantec LiveState Recovery 1 On the Help menu, in Symantec LiveState Recovery, click Unlock Trial Product. In the Install License panel, you can purchase Symantec LiveState Recovery, use the serial number to get a license file, and install a product license file. 2 If you do not have a license file, use the Symantec LiveState Recovery serial number to obtain the license file. If you do not have a serial number for Symantec LiveState Recovery (because you have not purchased the software), click Buy Now to pay for the software and receive a serial number. If you have a serial number for Symantec LiveState Recovery, click Get License to obtain a license file.

25 Installing Symantec LiveState Recovery Uninstalling Symantec LiveState Recovery 25 3 If you have a license file, click Browse to locate and open the license file. 4 Click Install. Keeping current with LiveUpdate Using your Internet connection, you can receive software updates associated with your version of the product. When you run LiveUpdate, you connect to the Symantec LiveUpdate server and select the product updates that you want to install. Run LiveUpdate as soon as you have installed the product. Once you know that your files are up-to-date, run LiveUpdate periodically to obtain program updates. To obtain updates using LiveUpdate 1 On the Help menu, click LiveUpdate. 2 In the LiveUpdate window, click Start to locate updates. Updates, if available, are downloaded and installed. 3 When the installation is complete, click Close. Some program updates may require that you reboot your computer before the changes will take effect. Uninstalling Symantec LiveState Recovery If you are upgrading Symantec LiveState Recovery from a previous version, the product automatically uninstalls previous versions when you install the latest version. If needed, you can manually uninstall the product. To uninstall Symantec LiveState Recovery 1 From Windows, click Start > Settings > Control Panel > Add or Remove Programs. 2 Select Symantec LiveState Recovery 6.0, and then click Remove > Yes. 3 You can choose to keep your current jobs, histories, and command files on your computer for future installations of the LiveState Recovery product, rather than uninstalling them. 4 After the uninstall completes, you must reboot your machine for the changes to take effect.

26 26 Installing Symantec LiveState Recovery Uninstalling Symantec LiveState Recovery

27 Chapter 3 Creating recovery points This chapter includes the following topics: About creating recovery points Manually creating a recovery point About scheduling incremental recovery points Scheduling a recovery point Stopping a task Archiving a recovery point Deleting recovery points Rescanning a computer s hard disk Viewing events in Symantec LiveState Recovery Setting up notifications Viewing the recovery point history of a drive Setting a default recovery point location Setting the default performance

28 28 Creating recovery points About creating recovery points About creating recovery points When you create a recovery point, you can customize how and where you want to store it. You can also set options for verifying the integrity of the recovery point, the level of compression you want, or adding encryption to a recovery point. Best practices for system protection This section describes best practices for protecting your system that you should implement whenever possible. Before creating a recovery point Strategies you can use to help ensure successful base recovery points (especially on servers) include the following: Simplify recovery and reduce the time it takes to create recovery points. Separate the boot/operating system from the business data. Put the boot/operating system and the data on their own respective drives. This separation speeds the creation of recovery point files and narrows what needs to be restored. Run Windows Disk Defragmenter and chkdsk utilities before base recovery points. During a recovery point creation Symantec LiveState Recovery greatly simplifies the creation of recovery points. To take advantage of this, consider the following strategies. Create recovery points often and regularly. Use the Configure Jobs Wizard to schedule the consistent creation of recovery points. Save recovery points to the proper location. This product supports saving recovery points to a network hard disk or to a local hard disk (including USB, FireWire, REV, Zip, and Jaz drives, and magneto-optical devices). It does not support saving recovery points directly to a tape drive. To save recovery points to tape, save the recovery point to another drive, and then use your existing tape backup strategy to save the recovery point to tape. After creating a recovery point Strategies you can use to help you successfully manage recovery points after they are created include the following:

29 Creating recovery points About creating recovery points 29 Maintain duplicate recovery points for safety. Store recovery points elsewhere on the network and create CDs, DVDs, or tapes of the recovery points for storage off-site in a safe and secure place. Verify that recovery point or set of recovery points is stable and usable. Document and test your entire restore process by doing regular restores of recovery points (using the console and the Symantec recovery environment), and single files (using Recovery Point Browser). Doing so can uncover potential hardware or software problems. Use Verify recovery point after creation at the time you create a recovery point or use Verify recovery point from Recovery Point Browser to periodically check the integrity of all your recovery points. Consolidate incremental recovery points. Combine incremental recovery points to reduce the number of files you have to maintain. This strategy also uses hard disk space more efficiently. Review the Events tab. Periodically review the contents found in the Events tab of the console to ensure stability in the computer system. Review the contents of recovery points. Ensure that you are backing up essential data by periodically reviewing the contents of recovery points. Tips on using LiveState Recovery and creating recovery points The following information may help when you create recovery points: You may find it helpful to test recovery points. If a recovery point is successful and is stored in the location you want, you can use the Configure Jobs Wizard to create subsequent recovery points at regular intervals. Symantec LiveState Recovery does not need to be open for a recovery point creation to take place. Therefore, after you create a recovery point job, you can exit Symantec LiveState Recovery. Your computer, however, must be running so a recovery point or recovery point job can occur. To verify that a recovery point was made, check the information in the History tab or the Events tab, both found in the Advanced View. To test a recovery point job, click the Jobs tab in the Advanced View, and then select the recovery point job you just created. On the Tools menu, click Run Job Now. All recovery point jobs are saved, so you can edit or run them later. Do not run a disk defragmentation program while a recovery point is being created or unexpected results may occur.

30 30 Creating recovery points About creating recovery points If you have two or more volumes that are dependent on each other or they are used as a group by a program such as a database service, you should back up the volumes together. With Symantec LiveState Recovery, you can back up multiple volumes simultaneously by selecting two or more volumes in the Configure Jobs Wizard or in the Create Recovery Point Wizard. Simultaneous recovery points provide the safest protection for shared volumes that are running data-intensive applications. Backing up volumes simultaneously also cuts down back up times and maximizes efficiency across shared data volumes. If the computer you are backing up has power management features (such as going into hibernation after a period of inactivity), they may conflict with Symantec LiveState Recovery during the creation of a recovery point. If you experience any of these problems, you may need to reboot the computer, turn off all power management features, and then create the recovery point again. Check inside the Microsoft Services console (services.msc) to ensure that the Symantec LiveState Recovery Agent is running (started). If it is running, you will be able to use the console to create recovery points of the computer. See Managing the agent using Windows Services on page 142. Backup of VSS-aware databases Symantec LiveState Recovery can co-exist with Microsoft VSS (Volume Shadow Copy Service) to automate the process of backing up VSS-aware databases like production Exchange 2003 and SQL 2005 databases, transaction logs on Windows Server 2003, Active Directory, and the latest versions of Oracle. VSS-aware databases are auto-enabled and cannot be turned off. See Backup of non-vss-aware databases on page 53. VSS allows IT administrators to create a shadow copy backup of volumes on a server. The shadow copy includes all files (including open files). When a Symantec LiveState Recovery job starts, Symantec LiveState Recovery alerts the VSS that a recovery point is about to be created. VSS then communicates this information to the VSS-aware databases and puts them into a quiesced (safe) state. (Symantec LiveState Recovery always attempts to communicate with VSS if it is installed on a desktop or server and tries to provide VSS with information to quiesce databases.) While in this quiesced state, the databases continue to write to transaction logs, and Symantec LiveState Recovery takes an instantaneous snapshot that also includes any open files. When the snapshot is complete, VSS is notified, the databases are activated, and the transaction logs continue writing to the database. (To verify that there are no errors and that VSS is running, you should check Microsoft error logs.)

31 Creating recovery points About creating recovery points 31 While the recovery point is being created from the snapshot, the databases and applications return to an active state and continue to write data. This kind of integration means that you can back up business-critical databases at anytime during the day without affecting productivity. Additional points for backing up and restoring VSS-aware databases: Symantec LiveState Recovery prevents VSS snapshots from occurring during the time Symantec LiveState Recovery is creating a recovery point. If a full system restore is done from a Symantec recovery point, individual files can be restored from a previous VSS snapshot. However, the recommended restore process is to use Symantec LiveState Recovery to mount the recovery point as a virtual drive (using the Recovery Point Browser), and then restore the files you need. After a full system restore from a Symantec recovery point, a VSS snapshot that was taken prior to the date and time of the recovery point can no longer be used to restore the entire system. Warning: Database corruption may occur if the computer is low on hard disk space when you are rebuilding a database at the same time you are running a job. To avoid database corruption, you should quiesce the database before backing it up, and you should not rebuild or restore the database at the same time you are backing it up. Storing recovery points You can save recovery points to a local hard drive, local removable media, a network drive, or a local USB, FireWire, or REV drive. Table 3-1 shows the advantages and disadvantages of using different locations for storing recovery points. Table 3-1 Location Recovery point storage locations Advantages Disadvantages Hard drive Fast create and restore Uses valuable drive space Can schedule unattended recovery points Inexpensive because drive space can be overwritten repeatedly Vulnerable to loss if the hard drive fails

32 32 Creating recovery points About creating recovery points Table 3-1 Recovery point storage locations (continued) Location Advantages Disadvantages Removable media (local) Protection from hard drive failure Ideal for off-site storage Reserves hard drive space for other uses Cannot create unattended recovery points; process is manual Media can be expensive Restore can be slower than from other locations, especially for individual files and folders USB/FireWire/REV drive (local) Fast create and restore Can schedule unattended recovery points Inexpensive because drive space can be overwritten repeatedly Off-site storage is possible Reserves hard drive space for other uses Additional expense for the drive itself Must have supported storage device drivers to restore from Symantec Recovery Disk; could require additional media along with the Symantec Recovery Disk CD Network drive Fast create and restore Can schedule unattended recovery points Inexpensive because drive space can be overwritten repeatedly Protection from local hard drive failure Off-site storage (through existing network recovery point strategies) Must have supported NIC drivers to restore from Symantec Recovery Disk Must understand and assign the appropriate rights for the users who will perform recovery points and restores Selecting a storage location for recovery points When you create or schedule a job, you can specify where the recovery point will be saved. You can also save time by using Options to set a default recovery point location that you want to use whenever a recovery point is created. See Setting a default recovery point location on page 70.

33 Creating recovery points About creating recovery points 33 Table 3-2 describes the recovery point storage location options that are available. Table 3-2 Location Storage location for recovery point Description To local destination The recovery points are stored on the hard drive of the computer that is being backed up. You need to specify the drive and folder (for example, E:\Data_Recovery_Points\) where you want the recovery points stored. Note: It is highly recommended that you save recovery points to a secondary hard drive, a network location, or removable media. Note: While it is possible to save the recovery point to the same drive that you are backing up, it is not recommended for several reasons. As the number or size of recovery points grows, you will have less disk space available for regular use. Also, the recovery point is included in subsequent recovery points of the drive, increasing the size of those recovery points. And finally, if the computer suffers a catastrophic failure, such as a primary hard drive going bad, you may not be able to recover the recovery point you need, even if you save it to a different drive on the same hard drive. Use Norton PartitionMagic to create a partition on your desktop (work) computer or home computer hard drive that is dedicated to recovery points.

34 34 Creating recovery points About creating recovery points Table 3-2 Location Storage location for recovery point (continued) Description To local destination The recovery points are stored on the hard drive of the computer that is being backed up. You need to specify the drive and folder (for example, E:\Data_Recovery_Points\) where you want the recovery points stored. Note: It is highly recommended that you save recovery points to a secondary hard drive, a network location, or removable media. Note: While it is possible to save the recovery point to the same drive that you are backing up, it is not recommended for several reasons. As the number or size of recovery points grows, you will have less disk space available for regular use. Also, the recovery point is included in subsequent recovery points of the drive, increasing the size of those recovery points. And finally, if the computer suffers a catastrophic failure, such as a primary hard drive going bad, you may not be able to recover the recovery point you need, even if you save it to a different drive on the same hard drive. Use Symantec VolumeManager to create new partitions on a server hard disk that are dedicated to storing recovery points. If you are managing the server remotely, the recovery point will be stored on the server, not on the computer where you are running the Symantec LiveState Recovery console.