AT&T Business DSL Internet Service

Transcription

1 AT&T Business DSL Internet Service 1

2 Agenda Why AT&T Business DSL Internet Service? Network Architecture Overview Service Features and Options Service Level Agreements (SLA) Support Ordering, Provisioning & Billing 2

3 Our Commitment to Access Services Enabling your business success Performance AT&T Understands Seamless integration and convergence of applications and services AT&T Delivers Cost effective and high performance access to information and applications Agility Control Security Productivity gains from collaborating through Services over IP Simplified management and reporting of services, inventory and resource utilization Secure access for all end-users and applications Suite of options to meet your networking and application needs Tools and platforms to manage services and applications Security and availability in a complex environment 3

4 Delivering on Your equirements What You equire AT&T Delivers 4 Multiple Options Extensive Coverage Area High Performance High eliability Quick Installation Solid Customer Care DSL technology options include; ADSL, SDSL, and broadband* (* Availability currently limited. Broader availability anticipated by late 2012) obust national footprint AT&T IP Backbone OC192 circuits AT&T stands behind its service by offering SLAs for all service types 90% of installations completed in less than 30 days Dedicated 24x7/365 customer care

5 Why AT&T Business DSL Internet Service for Wholesale? Multiple DSL types and speeds 42 state footprint riding AT&T IP backbone Wholesale Customer to supply its own Web portal White label Internet access through AT&T IP and AT&T provided CPE connectivity NO AT&T registration for each circuit NO AT&T password NO AT&T security questions Pricing via a rate schedule Bulk ordering capability Provisioning Implementation Management Works directly with clients from provisioning thru turn up. Weekly status spreadsheets Consolidated single bill Centralized customer care 5

6 Network Architecture Overview PCs are connected to a DSL modem or router... ADSL & Broadband DSL Modem/outer (Motorola, Broadxent) AT&T IP Backbone which is connected via an ordinary phone line to a regional DSL network... DSL Network which connects to AT&T s IP backbone for always-on Internet access. DSL outer (Motorola, Netopia) DSL Access Provider SDSL 6 Performance Always on high speed connection, robust IP backbone, premium customer care and competitive service level agreements Agility Provides high speed remote access to your WAN environment and allows virtual private networking Control Dynamic sharing of bandwidth between voice and data, saving bandwidth and cost Security Sockets Layer (SSL) Security for the highest levels of authentication and data encryption

7 DSL Technology Comparison Digital Subscriber Line (DSL) Always on data service to the home or business over a local exchange line typically copper Asymmetric DSL (ADSL) Higher speed down, lower speed up. Speed and reach dependent on distance from a central office or remote terminal and conditions of local loop plant. Symmetric DSL (SDSL) Same speed in both directions. anges from 192 kbps to 1.5 Mbps. Speed and reach dependent on distance from a central office or remote terminal and conditions of local loop plant. DSL Dry Loop (Direct) Does not require a voice line to provide DSL service. 7

8 AT&T Business DSL Internet Service Types available to order today ADSL In egion (legacy SBC 12 state footprint, excluding CT) DSL provided using AT&T owned DSL facilities Line share services using an AT&T voice line ADSL Direct services (also known as Dry Loop) voice services not required Single or multiple IP service available (static and dynamic depending on speed) ADSL Out of egion DSL provided using AT&T DSL suppliers Line Share services using an ILEC analog voice line Provisioned with one static or dynamic IP Multiple devices can be connected to the line via NAT SDSL DSL provided using AT&T DSL suppliers Connects multiple PCs on a LAN to the DSL line using a DSL router. Equal speeds are available upstream and downstream. Up to 29 usable static IPs are available 8

9 AT&T Business DSL Internet Service Types coming soon (Generally Available targeted for 3Q 12) Broadband Services (legacy AT&T 22 state footprint) Broadband connection delivered using either ADSL 2+ or vdsl technology. Single or multiple IP service available (static and dynamic depending on speed) What is ADSL2+? Asynchronous digital subscriber line 2 next generation of service Provisioned over conditioned copper, with fiber from the central office to cloud Allows for a longer range from business location to central office Initially, all orders will be provisioned as Dry Loop. In 4Q12, customers will have the option to select Dry Loop or choose a TN to use at the site (Line share). What is vdsl? Very high bit rate digital subscriber line service Delivered either FFTN (fiber to the node) or FTTP (fiber to the prem no copper) Orders will be provisioned as Line Share if there is active POTS at the site. If there is not an active POTS line, orders will be provisioned as Dry Loop. 9

10 ADSL In egion Service Provided by AT&T DSL on AT&T-owned facilities in the legacy SBC footprint (excluding CT) ADSL Line Share equires an existing AT&T owned POTS line over which the service is provided Available on CENTEX line directly from a CO Not available on CENTEX line served by remote central office or remote terminal Service cannot be provisioned on PBX lines Subject to loop qualification requirements ADSL Direct DSL provisioned on AT&T-owned facilities without voice services Also known as Dry Loop, Dedicated ADSL or naked DSL Options include (Line share and Direct): Static or dynamic IP addresses Free professional installation for multiple static IP service 5 boxes included for single IP service; 10 boxes included for multiple IP service 10 DSL Network Equipment for Single IP: Motorola 2210 or Westell 6100; for Multiple IP: Netopia 3347W) CPE options AT&T IP Backbone Purchase CPE from AT&T Managed CPE option (leased CPE)

11 ADSL Out of egion Service Provided by AT&T s DSL suppliers DSL provided by AT&T s DSL suppliers Line share ILEC analog line required POTS line required, no CENTEX, hunting or PBX lines An AT&T Business Local UNE-P line can be used in states of GA or NC to provision ADSL instead of an ILEC analog line. One static or dynamic IP with each line Multiple devices can be connected to the line via NAT Customers are required to provide the NAT device and manage their own circuit Self or professional installation available 5 boxes included CPE options 11 Purchase CPE from AT&T Managed CPE option (leased CPE) DSL Network AT&T IP Backbone DSL Modem Innoband ADSL/ 2+ Gateway Single User (One IP Provisioned. Applications: Small business and Telecommuters using VPN software)

12 SDSL Service Provided by AT&T s DSL Suppliers 8 IPs assigned as default, 5 usable Up to 29 usable Static IP addresses available upon request 10 boxes included with each line Managed DHCP available CPE Options Purchase CPE from AT&T Managed CPE option (leased CPE) DSL Network AT&T IP Backbone DSL outer (ADTAN NetVanta 3133 V2 SDSL outer) Multi-User (LAN connection for Small/Medium Businesses & Branch offices) 12

13 Business DSL Pricing: SDSL and ADSL Out of egion Services Service Speed SDSL List Price SDSL up to 192/192K $150 SDSL up to 384/384K $200 SDSL up to 768/768K $270 SDSL up to 1.1/1.1M $350 SDSL up to 1.5/1.5M $400 Service Speed ADSL Out-of-egion ADSL up to 768K/up to 128K ADSL up to 1.5M/up to 384K ADSL up to 3.0M/up to 512K ADSL up to 6.0M/up to 768K List Price $55 $50 $60 $80 Page 13 07/10/20

14 Business DSL Pricing: ADSL In egion Services (Legacy S 12 state footprint) Service Speed ADSL In-egion Lineshare Dynamic (Single IP) List Price Service Speed ADSL In-egion Lineshare Static IP List Price ADSL up to 768K/up to 128K $35 ADSL up to 1.5M/up to 384K $40 ADSL up to 3.0M/up to 512K $45 ADSL up to 6.0M/up to 768K $55 ADSL Single IP up to 1.5M/up to 384K $50 ADSL Multiple IP up to 1.5M/up to 384K $55 ADSL Multiple IP up to 3.0M/up to 512K $60 ADSL Multiple IP up to 6.0M/up to 768K $70 Service Speed ADSL In-egion Direct (Dry Loop) Dynamic (Single IP) List Price Service Speed ADSL In-egion Direct (Dry loop) Static IP List Price ADSL up to 768K/up to 128K $45 ADSL up to 1.5M/up to 384K $50 ADSL up to 3.0M/up to 512K $55 ADSL Single IP up to 1.5M/up to 384K $60 ADSL Multiple IP up to 1.5M/up to 384K $65 ADSL Multiple IP up to 3.0M/up to 512K $70 Page 14 ADSL up to 6.0M/up to 768K $65 07/10/20 ADSL Multiple IP up to 6.0M/up to 768K $80

15 Business DSL Pricing: Broadband Services (AT&T 22 state footprint) Service Speed Broadband Service Dynamic (Single IP) List Price Service Speed Broadband Service Static IP List Price Broadband up to 768K/up to 384K $45 Broadband up to 1.5M/up to 384K-1M $50 Broadband up to 3.0M/up to 512K -1M $55 Broadband up to 1.5M/up to 384K-1M $65 Broadband up to 3.0M/up to 512K -1M $70 Broadband up to 6.0M/up to 768K-1M $65 Broadband up to 12M/up to 1M $70 Broadband up to 18M/up to 1.5M $100 Broadband up to 24M/up to 3M $110 Broadband up to 6.0M/up to 768K-1M $80 Broadband up to 12M/up to 1M $85 Broadband up to 18M/up to 1.5M $115 Broadband up to 24M/up to 3M $125 Page 15 07/10/20

16 Customer Premise Equipment (CPE) Matrix Type of DSL Purchased or Leased (managed) CPE (the below CPE or equivalent will be provided) ADSL- Out-of-egion In band ADSL/ 2+ Gateway ADSL In-egion (Line Share or Direct) Single IP: Motorola 2210; Westell 6100 Multiple IP: Netopia 3347W SDSL ADTAN NetVanta 3133 V2 SDSL outer Broadband Service Motorola NVG 510 W (IPDSL/ADSL2+) Pace 2 Wire/3600 IGW (vdsl) Page 16 07/10/20

17 AT&T Business DSL Internet Service Professional Installation Pricing Self installation is the default for the following single IP services (NO CHAGE): ADSL In egion single dynamic or single static (line share and dry loop) ADSL Out of egion Professional installation can be requested for $ NOTE: Professional installation charges will be waived for single IP broadband services until a self installation option is available. The charge will be waived on the invoice. The charge will appear in the contract and on the order screens/order confirmation . Professional installation is provided without charge for the following multiple IP services: ADSL In egion multi static (line share and dry loop) SDSL Broadband Service This is addressed in the Service Guide: section SD 9.2. Multiple IP ADSL, SDSL, and IDSL Service 17

18 Enterprise Support DSL Dedicated Customer Care Available 24x7 via XDSL ATT Ordering Bulk ordering multiple orders via a spreadsheet. Provisioning Escalation list with contact numbers provided to customers Provisioning Implementation Managers (PIMs) assigned to accounts placing at least 50 DSL orders in a three month time. PIMs work directly with clients, account teams pre test and turn up. Generates spreadsheet indicating the status of all circuits in the provisioning process. Available for conference calls if the customer and account team are interested. Billing A consolidated invoice is sent out on the 25th of each month. 18

19 Service Level Agreements (SLAs)/Limited Guarantees 30 Calendar Day Installation Interval Customers are eligible for a credit of one month s worth of the Monthly ecurring Charges for each DSL line if the installation interval is greater than thirty (30) calendar days. This is subject to the On Time Provisioning SLA found in the Service Guide. Service Availability One-hour outage in any day entitles a customer to one day s worth (1/30th) of credit off their Monthly ecurring Charges IP Backbone Delay and Packet Loss If AT&T IP backbone performance fails to meet the monthly targets, customers are eligible for one day of credit off of their Monthly ecurring Charges Backbone Delay (Latency): no more than 37 Millisecond oundtrip Latency Backbone Loss (Packet Loss): Data Delivery will be no less than 99.95% (IP Backbone Packet Loss atio will be no greater than 00.05%). AT&T IP Backbone Health Site UL: 30 Day Satisfaction Guarantee If not satisfied with AT&T Business DSL Service during the initial 30 days of service, customer can disconnect without penalty 19

20 AT&T Global IP Network US egion (AS7018) Anchorage, AK Seattle Spokane 20 edwood City San Francisco Oakland Honolulu Portland San Jose Sacramento Sherman Oaks Los Angeles Gardena Legend N X DS3 N X OC3 N X OC12 N X OC48 Las Vegas Anaheim San Bernardino San Diego N X OC192 Backbone Node with Peering Backbone Node emote GS Access outer 2 emote Access outer Carrier Hotel Site Phoenix Salt Lake City Colorado Springs Albuquerque Denver Oklahoma City Ft. Worth Austin San Antonio St. Paul Albany Syracuse Glenview ochester Cambridge Milwaukee Framingham Madison Grand Hartford Buffalo Providence Providence olling apids Birmingham Wayne Stamford Cheshire Meadows Detroit Bridgeport Des Moines Harrisburg Philadelphia New Brunswick NYC White Plains Plymouth Cleveland Oak Pittsburgh NYC Bdwy Davenport Cedar Knolls Brook South Bend Akron Wash. 2 ochelle Pk Omaha DC Secaucus Chicago Dayton Columbus Silver Springs Newark Hamilton Square Indianapolis Bohemia Ashburn Kansas City Freehold Arlington Cincinnati Baltimore New York Camden, Norfolk NJ City Louisville ichmond Florissant St Louis aleigh Springfield Nashville Greensboro Tulsa Dallas Houston Minneapolis Little ock Memphis New Orleans Birmingham Norcross Atlanta Dunwoody Tampa Charlotte Columbia Jacksonville Orlando Ft. Lauderdale Portland Manchester Worcester Note: Maps may not be used to predict service provisioning. Node homing is determined at time of order. W. Palm Beach Ojus Miami San Juan P

21 Where To Find More Information Service Availability AT&T Business DSL Customer Care Web Site Order Status Terms and Conditions (Service Guide) 21

22 Thank You! 22