Cisco WebEx GPL Web Conferencing Services

Transcription

1 Ordering Guide Cisco WebEx GPL Web Conferencing Services for Select Cloud WebEx Services (Version 7.0) August 2013 For further information, questions and comments please contact

2 Contents 1. Introduction Purpose of This Guide Audience Scope Important Note: Meeting Applications Understanding the Products Understanding the Offers Licensing Models Company-wide Offers Access Offers Step-ups Subscription Type New Renew Add-on Licensing Terms and Limitations for the Offers Included in Offers Optional Services WebEx Audio Add-on WebEx Cloud Storage AIM Federation WebEx Enabled TelePresence Additional Services Available - Sold Separately Cisco WebEx Product Availability Licensing Model Availability Global Availability Selecting the Correct SKU High-Level SKU Service Model: Employee Count, Named User, Active User, Ports Type: New, Renew, and Add-on Orderable Subscription SKU Volume Tier Type: N, R, M (Add-on) Term: 1-, , 5- Year Terms or Co-Termination Monthly Number of Licenses Configurable Service Options Add-on Service - Not within Initial Purchase Period Quote-to-Activation Process for GPL Creating a Quote - Step-by-Step Instructions Using Cisco Commerece Workplace (CCW) Assessment-to-Quality Process Placing an Order Using CCW Compliance Hold and InfoDoc edelivery InfoDoc edelivery - Provisioning Form InfoDoc edelivery - Provisioning Form Enablement Appendix A. Wholesale Price List Small Business Offers Appendix B. Ordering WebEx Enabled TelePresence Appendix C. Resources Appendix D. All Part Numbers and Prices This ordering guide for select Cisco WebEx services is for public use. Please send any questions or comments to webexpartnerhelp@cisco.com Cisco and/or its affiliates. All rights reserved. This document is Cisco Confidential. For Channel Partner use only. Not for public distribution. Page 2 of 75

3 1. Introduction 1.1 Purpose of This Guide This ordering guide is designed to help Cisco partners order Cisco WebEx subscriptions; specifically, to: Understand the Cisco WebEx products being offered Understand the specific Cisco WebEx Global Price List (GPL) and Cisco Wholesale Price List (WPL) offers, and identify the best ones for your customers Ensure customers purchase the correct quantities and types of SKUs to minimize the risk of order rejection Know the entire quote-to-fulfillment process for these offers 1.2 Audience This guide is for Cisco sales staff and partners qualified to sell Cisco GPL and Cisco WPL WebEx offers. For more information, please visit Partner Central. 1.3 Scope This ordering guide provides information about pricing, packaging, and ordering for Cisco WebEx products available on the Cisco GPL and WPL. 1.4 Important Note: Meeting Applications Throughout this document, we will refer to WebEx Meeting Applications. Cisco WebEx Meeting Applications is a general category that includes both Cisco WebEx Meetings, and Cisco WebEx Meeting Center. Cisco WebEx Meetings is the next-generation Cisco WebEx product line. Much like Meeting Center, it facilitates the sharing of presentations, documents, applications, and desktops in real time with anyone, anywhere, anytime. WebEx Meetings also includes persistent meeting spaces to support the entire meeting lifecycle. For more information, see Table 1 (Cisco WebEx Products and Add-ons). Cisco WebEx Meeting Center was replaced by Cisco WebEx Meetings in June 2012, though some customers can still opt to select Meeting Center. For more information, see Table 1 (Cisco WebEx Products and Add-ons). For the purpose of all Cisco WebEx GPL offers, these two applications should be considered interchangeable. The detailed differences between these two applications are outlined in detail in the What s the Difference document: g_center.pdf. It is important to understand that these two applications will share a single set of SKUs. A partner must only enter the generic Meeting Application SKU when submitting an order. After the order has been completed, the partner (or customer) will then have the ability to choose between the two WebEx Meeting Applications as they fill out the provisioning form. If a partner is unsure which to select, you should seek guidance through the standard support channels (webexpartnerhelp@cisco.com) Cisco and/or its affiliates. All rights reserved. This document is Cisco Confidential. For Channel Partner use only. Not for public distribution. Page 3 of 75

4 2. Understanding the Products Table 1 describes the products and add-ons in the Cisco WebEx Family that are available through GPL. Table 1. Cisco WebEx Products and Add-ons Product Name Cisco WebEx Meetings Cisco WebEx Meeting Center (Meeting Center) Cisco WebEx Enterprise Edition Cisco WebEx Messenger Application (Instant Messaging [IM]) Storage Audio AIM Federation WebEx Enabled TelePresence Description Cisco WebEx Meetings is the next-generation core of the Cisco WebEx product line. Much like Meeting Center, it allows the sharing of presentations, documents, applications, and desktops in real time with anyone, anywhere, anytime. WebEx Meetings also includes persistent meeting spaces to support the entire meeting lifecycle. To learn more about Meetings, visit: Meeting Center is the original service of the Cisco WebEx product line. It facilitates the sharing of presentations, documents, applications, and desktops in real time with anyone, anywhere, anytime. Meeting Center was replaced by WebEx Meetings in June 2012, though some customers will still opt to purchase Meeting Center. To learn more about Meeting Center, visit: Each subscription of Enterprise Edition consists of the following Cisco WebEx products: Choice of Cisco WebEx Meeting Applications Learn more Meeting Center details in the data sheet at: wpl.pdf -or- Learn more Cisco WebEx Meetings details in the data sheet at: -and- More Cisco WebEx Training Center (Training Center) details are available in the data sheet at: -plus- More Cisco WebEx Support Center (Support Center) details are available in the data sheet at: -plus- More Cisco WebEx Event Center (Event Center details are available in the data sheet at: A comparison of different products within Enterprise Edition is also available at: The Cisco WebEx Messenger, formerly Cisco WebEx Connect,application integrates critical collaboration capabilities - presence, enterprise-grade instant messaging, audio and videoconferencing, voice over IP (VoIP), Cisco IP telephony, and more - on a single, highly secure platform. More details about the Cisco WebEx Messenger application are available at: Cisco WebEx Storage is cloud storage, including NBR (recording storage) and standard storage (files, documents, etc.). Cisco WebEx GPL Audio is packaged in blocks of 5000 minutes per month - termed equivalent minutes. The minutes can be used for any types of calls - domestic, international, toll, toll-free, and call-back - for all countries. Each call type, when combined with an originating or terminating country, consumes a different number of equivalent minutes. A fixed ratio is assigned to each call type and country combination. For more information see the Cisco WebEx Audio Ordering Guide. The AIM Federation program allows the Connect deployment to communicate with contacts that use the AOL AIM network for instant messaging. The federated instant messaging experience is presented transparently to end users, while providing a cohesive network community consisting of both Connect and AIM network contacts. AIM Federation capability is available for all web conferencing offers that include Cisco WebEx Messenger Application (Instant Messaging [IM]). Cisco WebEx Enabled TelePresence offers companies a manner in which they can advance business-to-business and internal comminications by brining together video, unified communications, and web conferencing in an easy-to-use meeting experience. WebEx TelePresence is available through the Cisco GPL and must be enabled with new or existing Cisco WebEx Conferencing Services Cisco and/or its affiliates. All rights reserved. This document is Cisco Confidential. For Channel Partner use only. Not for public distribution. Page 4 of 75

5 3. Understanding the Offers 3.1 Licensing Models The Cisco WebEx offers are divided into two categories: Company-wide offers and Access offers. The Companywide offers include the Employee Count and Active User licensing models and the Access offers include the Named User and Ports licensing models. The Access offers also include a set of SKUs that you can use to step up from Ports to Named User and from web conferencing to Enterprise Edition. See Table 1 (Product Descriptions). Note: Licensing model and service dicates the number of participants allowed in a web conferencing session Company-wide Offers Employee Count: This subscription is designed for a company to purchase the offering for each employee within their entire organization. For example, a 1000-employee organization will need to purchase 1000 licenses. This model offers simplicity in procurement and predictability in cost for organizations willing to make an enterprisewide licensing commitment. Note: In order to purchase the Employee Count subscription, your organization must have a minimum of 100 employees. If your organization has fewer than 100 employees or does not need to enable collaboration for all employees, consider the Named User offers outlined in this document. Active User: This subscription is designed for organizations that expect broad usage of Cisco WebEx services, expect the usage to grow over time, and prefer a fixed annual payment. In this model, the initial subscription is based on 15 percent of the total employee count, yet all employees receive access to the Cisco WebEx service. In year two, Cisco will calculate the number of active users averaged over the immediately preceding three-month period (months nine, 10, and 11) to determine the new subscription count. An employee is considered an active user if it hosts one or more meetings per month. The year two subscription is the number of active users calculated in the audit or the amount of the initial subscription, whichever is greater, meaning that if the number of active users falls below 15 percent of the total employee base, the customer still needs to renew for the full 15 percent Access Offers Named User: This subscription is designed for organizations that want the simplest possible approach to buying Cisco WebEx applications. A Named User is any individual who may schedule and host meetings. User accounts are individualized and may not be shared or used by anyone other than the one employee to whom the user account is assigned. Named Users can hold an unlimited number of meetings with up to 25 participants per meeting, and one meeting per named user is allowed at any time. An organization must purchase a minimum of 25 Named Users in order to buy from the GPL, and there is no maximum order size. Ports: With the Ports model, customers have access to a specific number of concurrent users, shared across the entire system. For example, if a customer purchases a license for 100 ports, 100 people can use the WebEx service at any one time. The breakdown might be anything from a single meeting with one host and 99 attendees to 50 meetings - each with a single host and a single attendee - or anywhere in between. Whatever the breakdown, the total number of users across the system at any one time cannot exceed 100. If the 101 st person tries to attend (or host) a meeting, that person will go into overage Cisco and/or its affiliates. All rights reserved. This document is Cisco Confidential. For Channel Partner use only. Not for public distribution. Page 5 of 75

6 Ports Overages If the total number of people (as measured by network connections), that are connected to a physical server or online service at any one point in time exceeds the number of licensed ports for 15 minutes or more in any 24-hour period (an overage ), than you may be charged an overage fee. In the event of an overage, Cisco WebEx will notify you by (an Overage Notice ). Within 30 days of receipt of an Overage Notice, you must either: 1. Purchase additional ports to meet your current business needs and align with your historical usage; or 2. Reduce your current peak port usage (the highest level of overage, upon expiration of the 30 days) to align with your subscription purchase If you receive an Overage Notice in any consecutive two-month period, WebEx reserves the right to suspend the subscriber s WebEx account upon five calendar days notice. Such suspension will continue until the parties reach a written agreement on the subscriber s continued usage of the service. If such agreement cannot be reached within 15 calendar days from the date of suspension, Cisco WebEx reserves the right to terminate for breach pursuant to the purchase agreement. Please note that you can also purchase Meeting Center and meetings ports through the Cisco Unified Workspace Licensing (CUWL) Pro bundle. Refer to the Cisco CUWL Pro Ordering Guide for additional details Step-ups Step-ups are not associated with any specific licensing model, but rather the ability to upgrade from one licensing model to another. Step-ups must co-terminate to the existing service. Two types of step-ups are currently available, described in Table 2. Table 2. Step-Ups Step-Up Category Step From Up To Notes Type A Ports Meeting Applications Named User One Port becomes 10 Named User subscriptions Type B Meeting Applications Named User Enterprise Edition Named User One Meeting Application Named User becomes one Enterprise Edition Named User It is not possible to step up directly from Ports to Enterprise Edition Named Users. To upgrade from Meeting Center or Meetings Ports to Enterprise Edition Named User subscriptions, you must purchase the relevant Type A and Type B SKUs together - either on the same order or in subsequent orders. It is also not possible to step up from one Meeting Application (Meeting Center) to the other one (Meetings), or vice versa. Any step-up must be to the same Meeting Application that the customer already owns. Step-up Type B would either be used to jump from Meeting Center to Enterprise Edition or from Meetings to Enterprise Edition. 3.2 Subscription Type There are three types of subscriptions to choose: New 1. A New subscription is for orders where the customer does not currenly have a subscription to WebEx services and is effectively starting a brand new WebEx subscription. New is defined as a new service or a new licensing model. Separate SKUs have been created for new subscriptions and the high-level SKUs will have a -NEW for clear identificaiton. A New customer may desire to co-terminate to an existing 2013 Cisco and/or its affiliates. All rights reserved. This document is Cisco Confidential. For Channel Partner use only. Not for public distribution. Page 6 of 75

7 3.2.2 Renew WebEx subscription for a different service. Both annual (1-,2-,3- or 5-year) and monthly (NM1-NM59) SKUs have been created for the New subscription type. 2. A Renew subscription is for orders where an existing WebEx subscriber is nearing the end of a subscription term and simply wants to renew the existing subscription. Separate SKUs have been created for renewing subscriptions and the high-level SKUs will have a -RENEW for clear identification. Note: You cannot use the Add-on SKUs to extend the duration of a contract. Customers who are coming to the end of their current contract must renew with one of the Renew SKUs (1-, 2-, 3-, or 5-year) for all users that need access to the service after the point of renewal Add-on 3. An Add-on subscription is for orders where the existing WebEx subscriber wants to add an existing subscription. When there is a current subscription then the additional service must co-terminate to the remaining term length of the existing service. Separate SKUs have been created for Add-ons to existing subscriptions and the high-level SKUs will have -ADDON for clear identification. (M1-M59) SKUs have been created for the Add-on subscription type. 3.3 Licensing Terms and Limitations for the Offers Table 3 lists the licensing terms and limitations for the Company-wide and Access offers. Table 3. Licensing Terms and Limitations for Company-wide and Access Offers Company-wide Offers Access Offers Employee Count Active User Named User Ports Step-Ups Product Enterprise Edition with Messenger, Meeting Applications, Messenger Enterprise Edition with Messenger, Meeting Applications with Messenger Meeting Applications Type A: Cisco WebEx Meeting Center Named User Type B: Cisco WebEx Enterprise Edition Named User Quantity Constraints for New User Must license for entire employee count; minimum 100 Minimum 15 percent of total employee count; minimum 100 Minimum 25 Licenses Minimum 2 Ports N/A Quantity Constraints for Add-on, Renew Minimum 20 Licenses Minimum 20 Licenses Minimum 5 Licenses Minimum 1 License Type A: Minimum 1 License Type B: Minimum 5 Licences Terms Available New: 1-, 2-, 3-, and 5-year and co-term Addons (1-59) Renew: 1-, 2-, 3-, and 5-year Add-on: Monthly co-term (1-59) New: 1- year and co-term Add-ons (1-11) Renew: 1-year Add-on: Monthly co-term (1-11) New: 1-, 2-, 3-, and 5-year and co-term Addons (1-59) Renew: 1-, 2-, 3-, and 5-year Add-on: Monthly co-term (1-59) Monthly 1-59 Maximum Participants 1000 per session 1000 per session MC: 25 per session EE: 200 per session As many ports as you own, up to 1000 Type A: 25 per session Type B: 200 per session Tiers Tier 1 not available Tier 2 equals users Tier 3 equals users Tier 4 equals 10,000-24,999 users Tier 5 equals 25,000 or more users Tier 1 not available Tier 2 equals users Tier 3 equals users Tier 4 equals 50,000 - or more users Not available Type A: Tier 2 equals 1-99 ports Tier 3 equals ports Tier 4 equals 500 or more users Type B: Tier 2 equals users Tier 3 equals 1,000-4,999 users Tier 4 equals 5,000 or more 2013 Cisco and/or its affiliates. All rights reserved. This document is Cisco Confidential. For Channel Partner use only. Not for public distribution. Page 7 of 75

8 Company-wide Offers Access Offers Employee Count Active User Named User Ports Step-Ups users If you are unsure which offer makes the most sense, please contact your Cisco account representative to discuss the opportunity further. 3.4 Included in Offers Table 4 lists the support and services, in addition to products, that are included in each offer. Table 4. Support and Services Included with Company-wide and Access Offers Company-wide Offers Access Offers Employee Count Active User Named User Ports Step-Ups Included Storage for Uploaded Files or Network-Based Meeting Recordings Audio Technical Support Customer Success Localization Branding 50 GB (Company-wide) 10 GB (Access) Unlimited voice over IP (VoIP) included except in restricted countries. Regulatory issues in certain markets may limit or restrict use of VoIP. VoIP is restricted or limited in China, India, Indonesia, Kuwait, Russia, Saudi Arabia, South Korea, Turkey, and United Arab Emirates. Contact your sales representative for further information. If the VoIP service is ordered and is limited or restricted in the end-customer s market, this product will not be provisioned as part of the service. Toll and toll-free audio is available for purchase. 24-hour technical support provided worldwide Primary support in English Support in Spanish, French, German, Japanese, Chinese, and Korean available during local regular business hours Note: There is no need to buy Cisco SMARTnet support with Cisco WebEx offers on the Cisco GPL. The 24-hour support is included with the product. Post graduation and continued enablement User management support Training guidance Service feature and function support Adoption, lifecycle and optimization support General feature and usage support Implement change requests and customizations Escalation and retention support Identify upsell opportunities Support in English, Spanish, Portuguese, French, German, Chinese, Mandarin, and Japanese available during regular business hours Supported Languages: Brazilian Portuguese, Dutch, European Spanish, French, German, Italian, Japanese, Korean, Latin American Spanish, Russian, Simplified Chinese, Traditional Chinese, and U.S. English Meetings: Self-Service, Meeting Center: Branded microsite included 3.5 Optional Services Cisco WebEx customers may elect to purchase optional services at the time of initial purchase or during the subscription term. There are several optional services available: WebEx Audio WebEx Audio promotes efficient discussions among participants by providing seamless, integrated experiences. WebEx Audio is available for purchase through the GPL during initial purchase time or as an add-on service. Cisco WebEx Audio must be co-terminated with the Web Conferencing Service. In the event the customer is interested in purchasing Cisco WebEx Audio, please see the WebEx Audio Ordering Guide: 2013 Cisco and/or its affiliates. All rights reserved. This document is Cisco Confidential. For Channel Partner use only. Not for public distribution. Page 8 of 75

9 de.pdf. SKUs are listed in Appendix D Table 15. Customers may also opt to purchase Cisco Cloud Connected Audio through the GPL, Partner Audio through a partner, WebEx Audio through Cisco WebEx direct, or no audio. It is important to note that Cisco MeetingPlace Audio does not work with the Cisco WebEx Meetings platform. Those customers will need to choose Cisco WebEx Meeting Center at the provisioning time Add-on WebEx Cloud Storage Additional storage is available for purchase through the GPL at the time of initial purchase or during the subscription term. There are two ways to obtain WebEx Cloud Storage, which the customer can use to store uploaded files or network-based meeting recordings. Committed Add-on Storage: Add-on refers to additional storage purchased by a subscriber, in excess of the storage included in their initial WebEx purchase. Add-on storage is available in 1 GB increments, with 50 GB minimum, for a time period up to 60 months. The customer must purchase as many months of storage as they have remaining on their WebEx contract. These SKUS are listed below in Appendix D, Table 15. Storage Add-on Example: 1. A customer buys a five-year (60 month) WebEx contract 2. The customer comes back in six months, and wants to buy 90 more Gigabytes of storage. 3. Since the customer has 4.5 years (54 months) of WebEx contract remaining, they must purchase a 54- month storage SKU. Since the customer wants 90 GB of storage, they must purchase 90 of this SKU. Overage Storage: Storage used in excess of the included storage and the committed add-on storage. An overage agreement is required and is available at Overage storage will be billed monthly in arrears for actual usage per Gigabyte per month and invoiced through Cisco WebEx. Committed add-on storage and overage storage may be purchased per Gigabyte per month. Note: The subscriber is entitled to a predetermined number of Gigabytes of storage at no additional cost. This amount varies by licensing model and is outlined in Table AIM Federation Federation is a term that describes messaging servers that are connected to each other to enable the exchange of presence information and instant messages. AIM Federation is available for purchase through the Cisco GPL during the initial purchase time or as an add-on service. For example, two different companies are using two different IM solutions: Acme Inc. is using the Cisco WebEx Messenger application and Coyote Inc. is using AOL AIM Network. In order for these two companies to exchange instant messages and presence information, they need an interdomain federation Cisco and/or its affiliates. All rights reserved. This document is Cisco Confidential. For Channel Partner use only. Not for public distribution. Page 9 of 75

10 These SKUs are listed in Appendix D. Table WebEx Enabled TelePresence By using WebEx Enabled TelePresence companies can advance business-to-business and internal comminications by brining together video, unified communications, and web conferencing in an easy-to-use meeting experience. WebEx Enabled TelePresence is available through the Cisco GPL and must be enabled with new or existing Cisco WebEx Conferencing Services. These SKUs are listed in Appendix D. Table 15. Before placing the order, the Cisco account manager and partner will first need to ensure that an Assessment to Quality (A2Q) has been performed. This step is necessary to ensure the appropriate WebEx Meeting application and Cisco TelePresence products will function as desired. 3.6 Additional Services Available - Sold Separately In addition to the optional add-on services that are available at the time of initial purchase or during the subscription term, there are additional services that are sold separately, but in conjunction with a web conferencing service. CCA Cisco WebEx Cloud Connected Audio (CCA) is a cost-effective audio conferencing solution for WebEx meetings, delivered over a hybrid deployment model. It extends the functionality of Cisco Unified Communications Manager, and incorporates premise-based equipment to connect your organization to a Cisco Collaboration Cloud data center using dedicated peering connections. Call routing is performed on-premises, call signaling and audio traffic occurs over redundant IP connections, and call mixing is done in the cloud. Cloud Connected Audio is designed for large enterprise customers using a minimum of 1.5 million minutes of audio conferencing per month. WebEx Cloud Connected Audio is available from the Cisco GPL and may only be used with new or existing Cisco WebEx Conferencing Services also purchased from the Cisco GPL. Advanced Services In addition to Enterprise subscriptions of Cisco WebEx products, you can also purchase Cisco Advanced Services or Cloud Configuration Accelerator Services. These services can help your organization with setup, configuration, and deployment, addressing basic security, policies, and single sign-on needs. In addition, our professional services staff will provide basic administrator training, as well as tips and best practices, that can enable a more rapid absorption of the product into your organization. To order Cisco Advanced Services, follow these steps: Step 1. Identify the total number of users to be deployed. Step 2. Contact your Cisco service account manager or send an message to: CiscoCloudConfigSvc@cisco.com. Step 3. Request a Statement of Work. For more information about Cisco Advanced Services, visit: Additional items that Cisco WebEx customers may want to purchase are not currently available on the GPL or WPL. This can be optimized by working with your Cisco account manager or Cisco collaboration specialists. Please contact your account manager or collaboration specialist contact to discuss solution offerings available for purchase through a separate Cisco WebEx contract Cisco and/or its affiliates. All rights reserved. This document is Cisco Confidential. For Channel Partner use only. Not for public distribution. Page 10 of 75

11 4. Cisco WebEx Product Availability 4.1 Licensing Model Availability Table 5 shows Cisco WebEx product to licensing model availability for GPL offers. It is important to understand that not all products are available in all pricing models. Table 5. Offer Cisco WebEx Offer Availability for Offers Companywide Offers Access Offers Employee Count Active User Named User Ports Step-Ups Cisco WebEx Meeting Applications with Cisco WebEx Messenger (Meeting Center or Meetings) Cisco WebEx Enterprise Edition * with Cisco WebEx Messenger (Meeting Center or Meetings) Yes Yes No No No Yes Yes No No No Cisco WebEx Messenger Yes No Yes No No AIM Federation (Optional) Yes Yes No No No Cisco WebEx Meeting Applications - Cisco WebEx Messenger NOT Included (Meeting Center or Meetings) Cisco WebEx Enterprise Edition * - Cisco WebEx Messenger NOT Included (Meeting Center or Meetings) No No Yes Yes Yes No No Yes No Yes * Cisco WebEx Enterprise Edition includes a single Meetings Application,(Meeting Center or Meetings) and Training Center plus Event Center plus Support Center. 4.2 Global Availability All Cisco WebEx offers on GPL are available worldwide except in China, Russia, and export-controlled countries (Cuba, Iran, North Korea, Sudan, and Syria). 5. Selecting the Correct SKU Cisco customers can use Cisco Commerce Workspace (CCW) to help pick the correct SKU. Please read this section for guidance, and be sure to use CCW when it is time to choose the correct SKUs. You may access CCW by visiting After you have determined the best offer, be sure you pick the correct SKU for that offer. In some cases there are quite a few SKUs to choose from, so it is worth understanding how they are formatted. Please refer to tables 6 and 7 for a better understanding of the SKU components. (Note: Cisco SKU configurations are configured with a highlevel SKU and option SKUs. Tables 7 and 8 outline the SKU structure of each.) The SKUs are structured to ensure the desired order gets placed. Table 6. Outline of High-Level SKU Structure SKU Component Explanation Possible Values Notes Delivery Method How the Info Doc will be delivered L- L- signifies electronic delivery Cisco Product Portfolio Specifies the product line WBX WBX signifies the WebEx portfolio of subscriptions 2013 Cisco and/or its affiliates. All rights reserved. This document is Cisco Confidential. For Channel Partner use only. Not for public distribution. Page 11 of 75

12 SKU Component Explanation Possible Values Notes Service Specifies the particular primary service MC, EE, IM MC stands for Meetings/Meeting Center Model Specifies the method in which the customer wants to license their subscription Type Specifies the type of subscription NEW RENEW ADDON EC, NU, AU, Ports EE stands for Enterprise Edition IM stands for Instant Messaging EC stands for Employee Count NU stands for Named User AU stands for Active User NEW stands for New Subscription RNW stands for Renewing Sub ADD stands for Add-on Sub Table 7. Outline of Orderable Subscription SKU Structure Orderable SKUs are structured similarly to the high-level SKU structure for delivery method, product, service, and model. The volume tier, type, and term length uniquely define the orderable SKU. SKU Component Explanation Possible Values Notes Delivery Method How the Info Doc will be delivered L- L- signifies electronic delivery Cisco Product Portfolio Specifies the product line WBX WBX signifies the WebEx portfolio of subscriptions Service Specifies the particular primary service MC, EE, IM MC stands for Meetings/Meeting Center Model Volume Tier Specifies the method the customer will want to license their subscription Specifies how many licenses are being purchased, thus dictating price Type Specifies the type of subscription N Term Length Specifies how long the customer is subscribing for EC NU AU P EE stands for Enterprise Edition IM stands for Instant Messaging EC stands for Employee Count NU stands for Named User AU stands for Active User P stands for Port S2, S3, S4, S5 S1 N/A Reserved for Future Use R M 1Y, 2Y, 3Y, 5Y, M 1-59 S2-S4 Common Tiers S5 If Applicable N stands for New Subscription R stands for Renewing Subscription M stands for Add-On Subscription 1Y stands for 1 year 2Y stands for 2 year 3Y stands for 3 year 5Y stands for 5 year M 1-59 stands for number of months The optional service subscriptions coincides with the uniquie major offer SKU term(s) and delivery method. If an optional service subcription is ordered outside of a New, Renew, or Add-on of a major offer, it can be ordered independently (as indicated in Table 8). Table 8. Outline of Optional Service Subscription SKU Structure SKU Component Explanation Possible Values Notes Delivery Method Structured similarly to the high-level SKU L- L- signifies electronic delivery Cisco Product Portfolio Specifies the major product portfolio WBX WBX signifies the WebEx portfolio of subscriptions 2013 Cisco and/or its affiliates. All rights reserved. This document is Cisco Confidential. For Channel Partner use only. Not for public distribution. Page 12 of 75

13 SKU Component Explanation Possible Values Notes Service Term Length Specifies the particular service or bundle of services Specifies how long the customer is subscribing for Type Specifies the type of subscription N AIM-FED, AU-5k, STRG, TPINT 1Y 2Y 3Y 5Y M R M AIM-FED stands for Aim Federation AU-5k stands for Audio 5000 STRG stands for Additional Storage TPINT stands for WebEx Enabled TelePresence 1Y represents 1 year 2Y represents 2 year 3Y represents 3 year 5Y represents 5 year M represents 1-59 months (used for Add-ons) N represents for New Subscription R represents for Renewing Sub M represents for Add-on Sub (used for Add-ons) Table 9. Outline of High-Level Optional Service SKU (not with initial order) SKU Component Explanation Possible Values Notes Delivery Method How the Info Doc will be delivered L- L- signifies electronic delivery Cisco Product Portfolio Specifies the product line WBX WBX signifies the WebEx portfolio of subscriptions Service Specifies the particular primary service Storage AIM-FED Audio-5k TPINT Storage stands for Additional Storage AIM-FED stands for Aim Federation Audio stands for Audio 5k TPINT stands for WebEx Enabled TelePresence 5.1 High-Level SKU When choosing the correct high-level WebEx SKU to order, there are three major decision factors in selecting the high-level SKU as decribed in Table 7 (Outline of High-Level SKU Structure). They are: 1. Primary Service 2. Licensing Model 3. Subscription Type - New, Renew, and Add-on Service The following services are available: Enterprise Edition Meetings Meeting Center Instant Messaging Model: Employee Count, Named User, Active User, Ports The following four licensing models are available: 1. Employee Count - This subscription model is designed for a company to purchase the offer for each employee within its entire organization. The SKU identifier for Employee Count is -EC. 2. Active User - This subscription is designed for organizations that expect broad usage of Cisco WebEx Services, expect the usage to grow over time, and prefer a fixed annual payment Cisco and/or its affiliates. All rights reserved. This document is Cisco Confidential. For Channel Partner use only. Not for public distribution. Page 13 of 75

14 3. Named User - This subscription is designed for organizations that want the simplest possible approach to buying Cisco WebEx applications. 4. Ports - This subscription is designed for organizations that want a concurrent user model. With the Ports model, customers have access to a specific number of concurrent users, shared across the entire system Type: New, Renew, and Add-on Is the customer buying a new subscription, adding to an existing subscription, or renewing an expiring subscription? This question is important because the SKUs have been structured such that different high-level and option SKUs are used for new subscriptions, renewing an existing subscription, and adding on to an existing subscription. Separate SKUs have been created for these subscriptions. High-level SKUs for new subscriptions will have a -NEW for clear identification. Renewing subscriptions of high-level SKUs will have a -RENEW and Add-ons to existing subscriptions of high-level SKUs will have a -ADDON for clear identification. 5.2 Orderable Subscription SKU When choosing the correct WebEx Orderable Subscription SKU to order, there are three major decision factors to consider in selecting the Orderable Subscripton SKU, as decribed in Table 8 (Outline of Orderable Subscription SKU Structure). They include: 1. Volume Tier 2. Type 3. Term Length Volume Tier The SKUs have been established with different volume tiers. The volume tiers have increasing discounts for customers purchasing larger quantities of licenses. Table 10 outlines the volume tiers. Table 10. Volume Tiers Volume Tier Company-wide Offers Access Offers (Named User) Ports Tier users users No Volume Tiers Tier users users Tier 4 10,000-24,999 users 5000 or more users Tier 5 25,000 or more users N/A In the Orderable Subscription SKUs, S2, S3, S4, and S5 are used as the tier identifiers to identify which quantity level will be purchased Type: N, R, M (Add-on) Type specifies the type of subscription. N stands for New, R stands for Renew, and M stands for Add-on Term: 1-, , 5- Year Terms or Co-Termination Monthly New and renewing subscriptions will be given the option of a purchasing a 1-, 2-, 3-, or 5-year subscription. Discounts, on a per license basis, are builit into the pricing for the 2-, 3-, and 5-year options. The SKU structure is such that, -NY1 is for a 1-year term for a new subscription. -RY1 is for a 1-year renewing subscription. 2-year, 3-year, and 5-year follow the same structure Cisco and/or its affiliates. All rights reserved. This document is Cisco Confidential. For Channel Partner use only. Not for public distribution. Page 14 of 75

15 Note: Do not sell new and renew SKUs to a customer that is adding on to an existing subscription. These SKUs are only for new customers and customers renewing their subscriptions. Add-on subscriptions will have to select a term between one and 59 months in which to co-terminate the Add-on users to the existing subscription end date. For example, a customer with six months remaining on its web conferencing subscription must select the 6-month SKU. The Add-on SKU structure is such that -M1 is for a month term for an Add-on subscription. All the Add-on SKUs follow this same structure Note: These Add-on SKUs are only for co-termination purposes. Only sell Add-on (monthly) SKUs to new customers when co-terminating the new service to a separate existing service Number of Licenses When selecting the correct SKU, the number of licenses must be selected within the defined tier. Company-wide Offers: Verify the current Employee Count; this number is essential to determining how many hosts will be sold. The Employee Count offer requires a license for all employees. Access Offers: Determine how many distinct individuals will need to schedule and host WebEx sessions. The Named User Count offer requires a licence for each employee who will be using the WebEx Service. 5.3 Configurable Service Options Once you have configured your WebEx subscription you will have the option to select more services. Additional services include: AIM Federation - This messaging service allows multiple messaging services to connect to each other. This service allows the Cisco WebEx Messenger Application to connect to the AOL Instant Messaging Service. WebEx Audio - This embedded audio capability promotes efficient collaboration between participants by providing seemless voice integration services. For more information, refer to the WebEx Audio Ordering Guide. WebEx Add-on Storage - Committed Add-on storage is purchased by the subscriber in excess of the storage included in the initial WebEx purchase. Offers have various amounts of included storage which may result in a need for additional Add-on storage. WebEx Enabled TelePresence - This feature brings together video, unified communications, and web conferencing. Note: All service options are available at the time of initial purchase or may be purchased separately using their respective high-level SKUs. For a list of the correct part numbers, refer to Appendix D. 5.4 Add-on Service - Not within Initial Purchase Period When choosing the correct WebEx Optional Service SKU to order, there are two pieces of information needed. Table 10 (Outline of High-Level Optional Service SKU [not with initial order]) describes the structure for the optional Add-on services. 1. Optional services. There are four optional Add-on services available: a. Storage - Add-on storage is available in 1-Gigabyte increments, with a 50-Gigabyte minimum, for a time period up to 60 months Cisco and/or its affiliates. All rights reserved. This document is Cisco Confidential. For Channel Partner use only. Not for public distribution. Page 15 of 75

16 b. AIM-Fed - AIM Federation capability is available for all web conferencing offers and one license is required per WebEx Messenger user, for a period up to 60 months. c. Audio - Cisco WebEx GPL Audio is packaged in blocks of 5k minutes per month - termed equivalent minutes, for a period up to 60 months. d. TPINT - WebEx Enabled TelePresence is enabled as a feature and does not require a quantity. 2. Term length Once you have determined the optional service desired you must select the proper Add-on term length. The customer must purchase as many months of the optional Add-on services as they have remaining on their WebEx contract. Therefore, term length must be co-terminated to the existing WebEx web conferencing service. This is calcluated by determining the number of months until the existing service end date. That number of months must be selected or the order will be rejected during compliance hold. 6. Quote-to-Activation Process for GPL Before you submit an order for a Cisco WebEx subscription on the Cisco GPL you should understand the quoteto-deployment process for Cisco WebEx sites purchased through the Cisco GPL. Understanding this flow will help ensure the fastest possible processing of orders and deployment for your customer. Figure 1 shows a high-level summary of a Cisco WebEx GPL Quote-to-Activation Process. Figure 1. High-Level Summary of a GPL Quote-to-Activation Process Step 1. Develop Quote. For more information, see Section 6.1. Step 2. Assessment to Quality (A2Q Process). For more information, see Section 6.2. Step 3. Submit Order using Cisco Commerce Workspace (CCW). For more information, see Section 6.3. Step 4. Compliance Hold and Info edelivery. For more information, see Section 6.4. Step 5. Complete Provisioning Form. For more information, see Section 6.5. Step 6. Provision Service. For more information, see Section Cisco and/or its affiliates. All rights reserved. This document is Cisco Confidential. For Channel Partner use only. Not for public distribution. Page 16 of 75

17 Step 7. Enablement. For more information, see Section Cisco and/or its affiliates. All rights reserved. This document is Cisco Confidential. For Channel Partner use only. Not for public distribution. Page 17 of 75

18 6.1 Creating a Quote - Step-by-Step Instructions Using Cisco Commerece Workplace (CCW) 1. The partner and account manager determine the right subscription and order the quantity 2. Log in to Cisco Commerce Workspace (CCW): 3. Click on Configuration 4. Enter the desired high-level SKU 5. Click on Select Options 2013 Cisco and/or its affiliates. All rights reserved. This document is Cisco Confidential. For Channel Partner use only. Not for public distribution. Page 18 of 75

19 6a. Initiate which configuration by selecting the conferencing option that satisfies your tier and term requirement 6b. Conferencing tiers are found under New Service Subscriptions - Annual Tiers. Each orderable SKU underneath a tier will contain a 1-, 2-, 3-, or 5-year term length 2013 Cisco and/or its affiliates. All rights reserved. This document is Cisco Confidential. For Channel Partner use only. Not for public distribution. Page 19 of 75

20 7. If a conference enhancement Add-on service is desired, additional orderable SKUs can be found within the left toolbar 8. The ordering configuration requires the annual or monthly terms to co-terminate and match with your conferencing selection. Orderable SKUs not fitting this requirement will automatically be removed to help avoid any ordering confusion 2013 Cisco and/or its affiliates. All rights reserved. This document is Cisco Confidential. For Channel Partner use only. Not for public distribution. Page 20 of 75

21 9. Review quote and make edits or click done to complete the configuration 10. Export the customer quote to a PDF, XLS, CSV, or XML format 11. Add any customer discount 12. Review quote with customer 6.2 Assessment-to-Quality Process The account manager and partner work together to ensure Assessment to Quality, (A2Q) has been completed prior to the ordering process. This step is necessary to ensure the appropriate WebEx Meeting application is selected and integrations will function as desired. For any A2Q-related questions or to request an A2Q questionnaire, contact CCATG-A2Q@cisco.com Cisco and/or its affiliates. All rights reserved. This document is Cisco Confidential. For Channel Partner use only. Not for public distribution. Page 21 of 75

22 6.3 Placing an Order Using CCW There are three ways to create orders in CCW: 1. Standard Contractual Discount-Based Orders Orders being placed using a partner s standard, Cisco contractual discount rate can be placed simply by building the configuration and converting it to an order within the system (see Figure 2). No additional approvals are necessary. Figure 2. Where to Place a Standard Contractual Discount Order 2. Partner-Initiated Deal-Based Orders Partners requesting additional discount rates or Opportunity Incentive Program (OIP) discounts can register deals in CCW, and then coordinate with your Cisco account team to create the configuration and quote. The deal can then be exported to the Partner Quote Tool and converted to an order through CCW (see Figure 3) Cisco and/or its affiliates. All rights reserved. This document is Cisco Confidential. For Channel Partner use only. Not for public distribution. Page 22 of 75

23 Figure 3. Where to Place a Partner-Initiated Deal Order 3. Account Manager-Initiated Deal-Based Orders Partners requesting additional discount rates or OIP discounts can create the configuration in CCW, and then pass it along to the Cisco account manager, who will then register the deal on the partner s behalf. The partner can then export the bill of materials (BOM) from CCW to build the customer-facing quote. The deal is imported to the Partner Quote Tool, and then converted to an order through CCW (see Figure 4). 6.4 Compliance Hold and InfoDoc edelivery A compliance hold will be placed on the order. As part of the process, the CSG Operations team verifies the order to ensure that: The A2Q has previously been completed. The part numbers have been entered correctly. When the compliance hold is released, the partner will receive an Information Document (InfoDoc) containing the link to the Provisioning page and the TelePresence Product Authorization Key (PAK). Note: The compliance hold process normally takes up to two business days. 6.5 InfoDoc edelivery - Provisioning Form 1. Receive edelivery Fulfillment 2. Click on Access Order Note: Disregard PAK comment if WebEx Enabled TelePresence was NOT ordered Cisco and/or its affiliates. All rights reserved. This document is Cisco Confidential. For Channel Partner use only. Not for public distribution. Page 23 of 75

24 3. Click Download All Licenses Note: User can validate order by expanding High-level SKU. 4. Accept End User License Agreement by selecting Accept License Agreement and click Download All Licenses 5. Open Zip file to InfoDoc 2013 Cisco and/or its affiliates. All rights reserved. This document is Cisco Confidential. For Channel Partner use only. Not for public distribution. Page 24 of 75

25 6. InfoDoc contains link to Provisioning Form and the Sales Order Number 6.6 InfoDoc edelivery - Provisioning Form During this step, the following two actions occur: The Cisco WebEx operations team enters the order into the Cisco WebEx Ordering Management System. The Cisco WebEx provisioning team provisions the service and notifies the customer and partner in an message. 6.7 Enablement When the partner is performing the implementation, please refer the partner to the Implementation Checklist located on Partner Central at Cisco Advanced Services (Cloud Configuration Accelerator Services) are recommended for assistance with implementation. Refer to the Advanced Services section for more details. Tier 1 technical support will be available during the implementation phase. The customer success manager (CSM) will be available for long-term account management and adoption Cisco and/or its affiliates. All rights reserved. This document is Cisco Confidential. For Channel Partner use only. Not for public distribution. Page 25 of 75

26 Appendix A. Wholesale Price List Small Business Offers Licensing Model The Cisco WebEx Wholesale Price List (WPL) offers are only available as a Named User model. a. Named User: This subscription is designed for organizations that want the simplest possible approach to buying Cisco WebEx applications. A Named User is any individual who may schedule and host meetings. User accounts are individualized and may not be shared or used by anyone other than the one employee to whom the host account is assigned. Users can hold an unlimited number of meetings with up to 25 participants per meeting, and one meeting per named user is allowed at any time. An organization must purchase a minimum of two named users in order to buy off the WPL, and there is no maximum order size. Subscription Types There are three types of subscriptions to choose when ordering a Small Business Offer from the WPL: a. New A New subscription is for orders where the customer does not currenly have a subscription to WebEx services and is effectively starting a brand new WebEx subscription. New is defined as a new service or a new licensing model. Separate SKUs have been created for new subscriptions and SKUs will have -N= for clear identificaiton. b. Renew A Renew subscription is for orders where an existing WebEx subscriber is nearing the end of a subscription term and simply wants to renew the existing subscription. Separate SKUs have been created for renewing subscriptions and the SKUs will have a -R= for clear identification. Note: You cannot use the Add-on SKUs to extend the duration of a contract. Customers who are coming to the end of their current contract must renew with a Renew SKU. c. Add-On An Add-on subscription is for orders where the existing WebEx subscriber wants to add an existing subscription. When there is a current subscription then the additional service must co-terminate to the remaining term length of the existing service. Separate SKUs have been created for Add-ons to existing subscriptions and the SKUs will have a -MNTH for clear identification. (MNTH1-M11) SKUs have been created for Add-on subscription types. Licensing Terms and Limitation Term Length Term length is one year, with optional 1-year renewals. There are also monthly SKUs, which you should use only with existing accounts to ensure that all subscriptions within a single business co-terminate at the same time. Unit Price For deals sold off the WPL, there is only one unit price. There are no discounts based on volume. More detailed information about Small Business offers is available at: Cisco and/or its affiliates. All rights reserved. This document is Cisco Confidential. For Channel Partner use only. Not for public distribution. Page 26 of 75

27 Included in WPL Subscriptions for Small Businesses Table 11 lists what is included in Cisco WebEx Meeting Center and Meetings subscriptions for small businesses. Table 11. Products and Services Included in Cisco WebEx Meeting Center and Meetings (Named User) Subscriptions for Small Businesses Products and Services Product Participant Capacity Branding Included Storage Audio Technical Support Updates and Upgrades Description Cisco WebEx Meeting Center or Cisco WebEx Meetings Up to 25 participants in a session Branded site included 1 Gigabyte of storage included North America: VoIP and U.S. toll included Europe: VoIP (only) included India: No audio Included Rest of world: VoIP (only) included For geographies outside North America, it is possible to purchase audio through a separate contract directly with Cisco WebEx Technical support is included with a purchase and provided by Cisco WebEx Services directly to customers: 24 x 7 x 365 technical support provided worldwide Primary support in English Support in Spanish, French, German, Japanese, Chinese, and Korean available during local, regular business hours Note: There is no need to buy Cisco SMARTnet support with Cisco WebEx subscription offers. The 24 x 7 x 365 support is included with the product. Available automatically upon release (hosted service) Global Availability of Subscriptions for Small Businesses All Cisco WebEx Meeting Center and Meetings offers on the WPL are available worldwide except in China and export-controlled countries (Cuba, Iran, North Korea, Sudan, and Syria). Placing an Order Quote-to-Deployment Process for Small Business Before you submit an order for Cisco WebEx Meeting Center, you should understand the quote-to-deployment process for small businesses. Understanding this flow will help ensure the fastest possible processing of orders and deployment for your customer Cisco and/or its affiliates. All rights reserved. This document is Cisco Confidential. For Channel Partner use only. Not for public distribution. Page 27 of 75

28 High-Level Summary of a WPL Transaction Figure 4 shows a high-level summary of a WPL transaction. Figure 4. High-Level Summary of a WPL Transaction 2013 Cisco and/or its affiliates. All rights reserved. This document is Cisco Confidential. For Channel Partner use only. Not for public distribution. Page 28 of 75