1 FREQUENTLY ASKED QUESTIONS MOBILE MEETINGS Connecting on the Go with iphones and Android Phones MobileMeet is the cornerstone of on-the-go InterCall Reservationless- Plus meetings. Discover a full-circle approach to meeting from your iphone or Android phone. Below you will find frequently asked questions and answers about MobileMeet. General Q: What is MobileMeet? A: MobileMeet is a mobile application that enables you to access and manage Reservationless-Plus audio meetings from your iphone or Android smartphone. Q: What are the benefits of MobileMeet? A: MobileMeet allows you to schedule, start, join and manage your audio meetings wherever you are through your iphone or Android phone. Q: Which smartphones are supported by MobileMeet? A: MobileMeet is currently available on iphones running ios 7.0 or higher and Android phones running Android OS 4.1 or higher. Q: Which tablets are supported by MobileMeet? A: Currently, MobileMeet supports ipad. Support for Android tablets is coming soon. Q: Is MobileMeet supported by BlackBerry devices? A: No. MobileMeet does not currently support BlackBerry devices. However, you may still download InterCall Mobile Assistant, a program for BlackBerry to join Reservationless-Plus meetings. Q: Is MobileMeet supported by Windows phones? A: No. MobileMeet does not currently support Windows phones. However, you may still download InterCall Mobile Assistant, a program for Windows phones to join Reservationless-Plus meetings. INTERCALL.COM
2 Q: Where can I download MobileMeet? A: MobileMeet is available as a free download from the Apple App Store, Google Play and Standard downloading process and requirements apply. Q: Do I need an InterCall Reservationless-Plus account to download and use MobileMeet? A: No. You do not need a Reservationless-Plus account to download and join meetings using MobileMeet. However, to schedule, start and host meetings through MobileMeet, an InterCall Reservationless-Plus account is required. Q: Do I need a data connection to use MobileMeet? A: Yes. You will need a data connection (Wi-Fi or cellular) in order to access most features of MobileMeet. You will need a Wi-Fi connection if your carrier does not support simultaneous use of voice and data services (e.g., Sprint). Q: What is Voice over Internet Protocol (VoIP)? A: Voice over Internet Protocol (VoIP) is the voice tool used to transport communication via an IP network rather than through a traditional cellular signal. Q: How can I use Voice over Internet Protocol (VoIP) with MobileMeet? A: To use VoIP with MobileMeet, it must be enabled within your InterCall Reservationless-Plus account. Additionally, location services must be enabled on your smartphone or VoIP will not work. To request this feature, please contact customer service at Additional regional support numbers can be found within the MobileMeet app. Q: Is Voice over Internet Protocol (VoIP) supported in my country? A: Due to regulatory requirements, VoIP is currently unavailable in the following countries: Algeria, Armenia, Azerbaijan, Bahrain, Belarus, China, Egypt, Estonia, Georgia, India, Iran, Iraq, Jordan, Kazakhstan, Kuwait, Kyrgyzstan, Latvia, Lebanon, Lithuania, Moldova, North Korea, Oman, Qatar, Saudi Arabia, Syria, Tajikistan, Turkey, Turkmenistan, UAE, Ukraine, Uzbekistan and Yemen. Q: Due to security concerns, my company uses a firewall that does not allow traffic through certain ports. Will I still be able to use VoIP? A: To meet these different infrastructure requirements, the VoIP client will include a component for tunneling. This will allow the VoIP client to try different connection methods and choose the best one for each call. It will utilize known ports that should be open in every company s infrastructure for Internet traffic. Q: What languages are currently supported by MobileMeet? A: MobileMeet is currently available in English, Chinese (Simplified), Japanese and Korean. Support for additional languages will be available in future releases. Q: What is the difference between Mobile Assistant and MobileMeet? A: MobileMeet offers a richer experience and additional features customized for your iphone or Android phone. A detailed comparison of features can be found at Q: I am an existing Mobile Assistant user, how do I upgrade to MobileMeet? A: If you have an iphone or Android smartphone, you can download MobileMeet from the Apple App Store, Google Play and Standard downloading process and requirements apply. INTERCALL.COM
3 Q: I am an existing Mobile Assistant user for BlackBerry, how do I upgrade to MobileMeet? A: MobileMeet does not currently support BlackBerry devices. However, you may continue to use Mobile Assistant to join Reservationless-Plus meetings. Q: Which InterCall accounts are supported in MobileMeet? A: MobileMeet supports Reservationless-Plus accounts with a conference code and leader PIN or Reservationless-Plus accounts with dual passcodes (leader conference code and participant conference code). Certain features are only available on our IICP proprietary infrastructure. If you have questions or need assistance, please contact customer support at Additional regional support numbers can be found within the MobileMeet app. Q: Does MobileMeet support Unified Meeting? A: MobileMeet allows you to start and join the audio portion of a Unified Meeting conference. Unified Meeting 5 application sharing, video and presentations are currently unavailable in MobileMeet, but will be added in a future release. For more information on Unified Meeting, visit Q: Does MobileMeet support landscape mode? A: No. At this time, MobileMeet only supports portrait orientation on iphones and Android phones. Users with a flip keyboard on their Android phone are required to use their touchscreen to enter data for MobileMeet. Q: Is it possible to add my logo to MobileMeet? A: Yes. With optional co-branding, you are able to customize your MobileMeet meeting display with your organization s logo and color scheme. For more information about this feature, please visit or contact your sales representative. Q: Where do I find my conference code and leader PIN? A: Your conference code and leader PIN can be found in the welcome or packet you received when you signed up for an InterCall account. If you need to have your welcome resent, please contact customer support at Additional regional support numbers can be found within the MobileMeet app. Q: How do I request my welcome ? A: To request your welcome , please contact customer support at Additional regional support numbers can be found in the MobileMeet app. Q: What should I do if I don t have an InterCall account? A: If you do not have an InterCall account, you can still download and use MobileMeet to join InterCall audio meetings. Q: Can I start and join meetings on my desktop? A: Meetings scheduled with MobileMeet can be started or joined using Call Manager, our desktop application for Reservationless- Plus. For more information and to download, visit INTERCALL.COM
4 Account Settings Q: Why does MobileMeet ask for my first and last name? A: This will be the Display Name that will show on the participant list for the meetings you start and join. Q: Why does MobileMeet ask for my address? A: MobileMeet uses your address for scheduling. As a moderator you will receive an invite under the provided. Q: Why can t I dial into my meeting with my iphone? A: To dial into your meeting, a temporary contact is created on your device which connects you to our bridge structure. You must enable MobileMeet access to your contact list in order to connect. Q: What is Call Me? A: If enabled, Call Me is your preferred method to connect you to a meeting by calling you on a provided number. Q: Why is Call Me recommended? A: Call Me is the fastest way to connect to your meeting. All you need to do is answer the phone call from InterCall s bridge on your provided number. Q: What happens if I don t select Call Me? A: If you do not select Call Me, you will be connected via dial-in. Q: Are there additional charges associated with Call Me? A: Depending on your InterCall conference account contract, there may be additional charges. Q: Why am I unable to save my InterCall conferencing account? A: Please contact customer support at to check your account details if the issue persists. Additional regional support numbers can be found in the MobileMeet app. Q: What is password protection? A: Password protection adds a level of security by providing a gateway through which only you, the password holder, can access MobileMeet on your device. If your company elected this feature, you are required to setup a password in order to use the app. Otherwise, password protection is not required, though it s recommended. Q: Is password protection required? A: If your company elected this feature, you are required to setup a password in order to use the app. Otherwise; password protection is not required, though it s recommended. Q: What happens if I forget my password when entering it into MobileMeet? A: If entered incorrectly, after seven tries, MobileMeet will reset and all saved account details will be erased. INTERCALL.COM
5 Q: I want to keep confidential data safe. Can a company require an app password in MobileMeet? A: Yes. If an InterCall account is added with Password Protection as mandatory, it will control MobileMeet even if other InterCall accounts in the application don t. Q: Can I require my participants to use Password Protection even if they don t have an InterCall account? A: No. MobileMeet only supports the required Password Protection feature for InterCall accounts. However, this feature will be added in a future release. Q: How do I change my InterCall conference code and leader PIN? A: Please contact customer support to request a new conference code or leader PIN or go to InterCall Online at Afterwards, you will need to update your account settings under the More menu (More Settings InterCall Account) and click Done to save. In a future release, you will be able to change this right from the app. Q: Can I add multiple InterCall accounts to MobileMeet? A: Yes. From the Home screen, open the account selector below the MobileMeet logo (by swiping down), tap Add Meeting Account and follow the procedures (Home Add Meeting Account). Q: How do I change the displayed name for a selected InterCall account? A: To edit the displayed name, go to the InterCall account settings under the More menu (More Settings InterCall Account) and tap on the Account Holder name. Click Done to save. Q: Does MobileMeet support the use of Project Accounting Codes (PAC) for billing? A: Yes. MobileMeet allows you to enter a numeric client number or cost center when starting your Reservationless-Plus meetings with Voice over Internet Protocol (VoIP). Additional PAC support is coming soon. Q: What is the default dial-in number? A: The default dial-in number is the number a phone will dial to connect to a meeting. Q: Can I change my default dial-in number? A: To permanently change your dial-in number, go to the InterCall account settings under the More menu (More Settings InterCall Account) and tap the Dial-In Number tab. After selecting your preferred dial-in number from the list, select Done to save. Q: How can I change the default dial-in number when adding an InterCall account? A: To change the default dial-in number when adding an InterCall account, tap the Dial-In Number tab. After selecting your preferred international dial-in number from the list, select Finish and your settings will be saved (More Settings InterCall Account Dial-In Number Finish). Q: How can I change the default dial-in number when saving a favorite? A: To change the default dial-in number when adding a favorite InterCall account, tap the Dial-In Number tab. After selecting your preferred international dial-in number form the list, select Done to save (More Settings InterCall Account Dial-In Number Done). INTERCALL.COM
6 Q: If a primary dial-in number is updated or changed by InterCall, will the new dial-in number information on my account and future invites be automatically updated or changed? A: Yes. MobileMeet updates dial-in information based on what is currently associated with your account. If this information gets updated, the dial-in number to be added to your future meeting invites will change as long as they are sent after your software is updated. Q: How do I save a profile as a Favorite? A: After tapping the Favorites tab, you ll have the option of adding a favorite from your history or manually. If manually entered, a conference code will be required. Q: Why does MobileMeet require the privacy setting for contacts to be enabled on my iphone? A: MobileMeet allows you to import contacts in order to allow you to send participants calendar, and SMS invites dial into your meetings and/or use the SIRI feature. To use these features, the contacts privacy setting has to be enabled for ios 6 and above devices. To enable this setting, go to the Settings app on your iphone and turn on the Contacts for MobileMeet under Privacy (Settings Privacy Contacts MobileMeet). Q: Does MobileMeet support SIRI? A: Yes. MobileMeet creates a contact that can be used to dial in to your meeting using SIRI. If your iphone supports SIRI, tap Create SIRI Contact under the More menu tab and follow the instructions (More Create SIRI Contact). Q: Why can t I see the SIRI button in MobileMeet? A: In order to use the SIRI feature, the privacy setting for your contacts has to be enabled for ios device. To enable this setting, start the Settings app on your ios device and turn on Contacts for MobileMeet under Privacy (Settings Privacy Contacts MobileMeet). Q: Are push notifications available for MobileMeet? A: Yes. Push notifications are available for leaders/moderators with a Reservationless-Plus account on our proprietary audio infrastructure (IICP). To use push notifications with MobileMeet, it must be enabled within your InterCall Reservationless-Plus account. To request this feature, please contact customer support at Additional regional support numbers can be found in the MobileMeet app. Q: How do I enable push notifications in MobileMeet? A: To enable push notifications with MobileMeet, turn on the option from the InterCall Account tab found in Settings. To request this feature, please contact customer support at Additional regional support numbers can be found in the MobileMeet app. Q: When will I receive push notifications? A: You will receive push notifications when someone first enters your waiting room and again when you have participants in your waiting room for five minutes as a reminder to start your meeting. Q: Can I mute pre-recorded messages so my meeting isn t interrupted? A: Yes. MobileMeet supports Silent Mute, allowing you to mute any pre-recorded bridge messages from InterCall (i.e., the meeting hasn t started; your line has been muted or unmuted, etc.). For an extended list of prompts or to request this feature, please contact your sales representative or customer support at INTERCALL.COM
7 Scheduling and Invites Q: How do I send a meeting invitation? A: From the Home screen, select Schedule Meeting. On the following screen, select the meeting title, start and end time, if the meeting will be repeated, invitees and the primary dial-in numbers. When complete, tap Done and the invitations will be sent. Q: Can I choose which dial-in number to include in my invitation? A: Yes. On the New Invite page, you can select a primary and additional dial-in number by tapping the Primary or Additional tab and choosing the dial-in number of your choice (Calendar Plus Dial-In Number Done). Q: Which address are invitations sent from? A: invitations will be sent from the default address configured on your iphone or Android phone. Q: Will my invited participants need to use MobileMeet to join my calls? A: In addition to using MobileMeet, your participants will be able to join your meetings via the standard dial-in process or by joining via the invite URL on their computer. Q: What is the invite URL? A: The invite URL is the web link that connects you to a meeting and is sent in an invitation or SMS message. Q: Who can I invite to my meeting from MobileMeet? A: When scheduling a meeting, you can add invitees from your device contacts or manually by typing their address in the To field. Q: Can a leader/moderator invite additional participants during a meeting? A: Yes. To invite additional participants to a meeting, select Add Participants from the meeting screen. You will be asked if you would like to call the participant or send an or SMS message. Q: Can a participant invite additional participants into a meeting? A: This feature is only available for leaders/moderators. Q: If I use the Quick Invite functionality to call a participant, will my phone bill be charged? A: No. The Call Participant(s) Now feature will be billed to your InterCall conferencing account. Q: Why can t I see the Call Participant(s) Now button in MobileMeet? A: In order to add participants to an ongoing meeting by calling them directly, your Reservationless-Plus account must be enabled with dial-out. Please contact your sales representative or customer support to enable this feature. INTERCALL.COM
8 Starting and Joining a Meeting Q: How do I know which InterCall account is being used? A: On the Home screen, the active account is displayed in the account selector below the MobileMeet logo as Selected Account. Q: Why do I see Join Meeting as the only option on my Home screen? A: Join Meeting is the only option if you do not have an InterCall account or haven t added an account, yet. To add an account, from the Home screen, open the account selector (by swiping down), tap Add Meeting Account and follow the procedures. Q: How do I join a meeting as a participant? A: After selecting Join Meeting from the Home screen, you have the option to select a meeting profile to join from your Favorites, History or you may choose to add a new favorite. Alternatively, by tapping the invite URL sent in your or SMS invitation, you will be automatically connected to the specified meeting. Q: How do I start a meeting as a leader/moderator? A: To start a meeting, select Start Meeting from the Home screen, confirm your Call Me or dial-in number and tap Start Meeting Now. Depending on your settings, you will receive a call on your Call Me number or be dialed into your meeting using your dial-in number. Q: Why can I not start a meeting in MobileMeet? A: To schedule, start and host meetings through MobileMeet, an InterCall Reservationless-Plus account is required. Call Management Q: How do I identify if participants are connected to my meeting? A: Individual meeting participants are identified by an avatar in the MobileMeet app. Q: Can I change the avatar image for myself or other participants? A: This functionality is not yet supported, but will be available in future releases of MobileMeet. However, if a participant is listed in your native device contact list with a photo, it will appear in MobileMeet. Q: How can I change the display name in MobileMeet? A: To change the display name, tap the avatar of the desired moderator/participant and on the following screen, tap Rename Participant. When complete, tap Done and the new name will show (Avatar Rename Participant Done). Q: Can anyone rename a participant? A: Only the leader/moderator can rename anyone. The participant can only rename themselves. Q: Can a participant rename themselves after a moderator has changed their name? A: Yes. Multiple renames are possible during an ongoing meeting. Q: Does an in-meeting rename remain across all future meetings? INTERCALL.COM
9 A: The rename is only for the ongoing meeting. To permanently change your name, it must be edited in the MobileMeet settings. Q: What do the icons next to the names of the participants mean? A: Below are the visible icons and their descriptions: Monitor Icon The participant is only connected to the web portion of the meeting. Phone Icon The participant is only connected to the audio portion of the meeting. NO monitor or phone icons The participant is connected to both the audio and web portions of the meeting. Mute Icon The participant is currently muted. Q: Does MobileMeet support sub-conferences/breakout rooms? A: No. MobileMeet does not support sub-conferences. We are working to support other Reservationless-Plus features in the near future. Q: Does MobileMeet support a chat feature? A: Yes. When enabled, chat is available between a leader/moderator and all participants, a leader/moderator and select participants and/or participants and select participants. Q: Does the MobileMeet chat feature require an InterCall conferencing account? A: Yes. MobileMeet requires a chat enabled moderator account. Q: What does the Record button do? A: Record is a function available for leaders/moderators allowing you to start and stop an audio recording of your meeting. Regular recording charges will apply and the recording archives are accessible via InterCall Online or Conference Manager. Q: What does the Lock and Unlock button do? A: When a meeting is locked, no additional participants may dial into your call. This is helpful to ensure security of your meeting or to avoid overlapping. If you have the Waiting Room feature on your InterCall account, participants who dial in while a meeting is locked will be kept in the waiting room. Q: Who can see who is in the MobileMeet waiting room? A: Only the leader/moderator is able to see who is in the waiting room. Q: How do I end my meeting? A: To end a meeting, select the red phone icon in the upper right hand of the screen and disconnect all participants or select the standard hang-up function on your smartphone to drop your line. Q: What is the difference between End Meeting and Hang Up? A: End Meeting disconnects everyone in the call. Hang Up only disconnects your individual line. If Auto Continuation or Leader Grace Period is enabled, your participants will not be automatically disconnected for a certain amount of time based on your account settings. INTERCALL.COM
10 Q: How do I improve the sound quality of my call? A: As a leader/moderator, you may use the mute/unmute functionality in order to mute participants and minimize background noise during your meeting. Please call customer service if sound quality issues persist. Q: What happens if my VoIP connection fails? A: The auto-reconnect feature will be supported in case an online connection is interrupted for a short time period; the user moves between different wireless networks or the user switches from wireless to carrier service. Q: What should I do if I am disconnected from a meeting? A: If disconnected from a meeting, you will need to rejoin the call via Call Me or Dial-In. Please call customer service if the problem persists. See how we have transformed mobile meetings. Visit now! INTERCALL.COM
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