Mobile Deposit Frequently Asked Questions

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1 Mobile Deposit Frequently Asked Questions What is TopLine Mobile Deposit? Mobile Deposit, available through TopLine s Mobile App, allows you to conveniently deposit your checks remotely by using your mobile device to snap a photo of your check and then submit it electronically. You can deposit your check into an eligible TopLine Checking, Savings, or Money Market account using your iphone, ipad or Android device. Mobile Deposit is only possible with devices with a camera. It's a safe and secure way to deposit funds without having the trouble of visiting a branch or ATM. Save time and money with TopLine's Mobile Deposit. The TopLine Mobile App is available for free download at Apple App store, Google Play store or Amazon by searching for TopLine Federal Credit Union. Each software system will walk you through with step-by-step instructions. How does TopLine s Mobile Deposit work? TopLine's Mobile Banking app makes Mobile Deposits safe, secure and easy! Just follow these easy steps to deposit a check from the comfort of couch or when on the go! 1. Download TopLine's free Mobile Banking app from the Apple App store, Google Play store or Amazon. 2. Login to your TopLine mobile banking account from the app. 3. Click on Menu, click on Accounts, and then click on Mobile Deposit. Follow the directions on your screen 4. Endorse your check and follow the instructions to take pictures of the check. The check must be endorsed with your signature and For Mobile Deposit Only. Approved mobile deposits submitted before 2:30pm will be posted the same day. Approved mobile deposits submitted after 2:30pm will be posted the next business day. Business days are Monday through Friday excluding Holidays. Deposits made in-person at a branch will be posted the same business day based on branch hours of operation. Check holds will be placed on all checks over $200, with the first $200 being available immediately and the remainder being available in two business days. If applicable, extended holds may apply. See TopLine s standard check hold policy for details. Also, please note that check images taken using Mobile Deposit are not saved to your device. What are the fees to use the mobile deposit service? There are no fees to use TopLine s mobile/remote deposit service. Should I take a picture of the front and back of my check? Yes. Both images are required to make the deposit. The back of the check must be endorsed with your signature and For Mobile Deposit Only. Do I need to sign the back of my check? Yes. You must endorse each check with your signature and For Mobile Deposit Only. 1 P a g e

2 How should the back of the check be endorsed? What is required? Any image of a check that you transmit using mobile deposit must accurately and legibly provide all the information on the front and back of the check necessary to process the check, including any required endorsements. Each check must be endorsed with your signature and For Mobile Deposit Only. How will I know if my check image is accepted? You will receive a message on your device if the check image is accepted. Why are my check images being rejected? It could be because the image wasn t clear enough. For the best results, lay your check on a flat, dark surface with adequate lighting. Hold the camera steady and make sure all four corners of the check are captured. Can I view check images of checks deposited in Mobile Deposit? No. Check images are not stored in the Mobile App or on your device. Which accounts can I use to make deposits? You can make a deposit into eligible accounts including checking, savings, Visa payment and mortgage payment accounts. My check was successfully deposited. When will the funds be available for withdrawal? Deposits through TopLine Mobile Deposit are usually posted to your account the next business day. financial service organizations involved in a transaction. Approved mobile deposits submitted before 2:30pm will be posted the same day. Approved mobile deposits submitted after 2:30pm will be posted the next business day. Business days are Monday through Friday excluding Holidays. Deposits made inperson at a branch will be posted the same business day based on branch hours of operation. Check holds will be placed on all checks over $200, with the first $200 being available immediately and the remainder being available in two business days. If applicable, extended holds may apply. See TopLine s standard check hold policy for details. When are my funds available that I deposit via Mobile Deposit? financial service organizations involved in a transaction. Checks submitted will typically be posted the next business day. Check holds will be placed on all checks over $200, with the first $200 being available immediately and the remainder being available in two business days. If applicable, extended holds may apply. See TopLine s standard check hold policy for details. How will I know if my check deposit is accepted? After you submit the check, monitor the Review Deposits menu item section in Mobile Deposit to check your deposit status. If the deposit is accepted, you will receive and confirmation when the money is deposited into your account. How will I know when my check is deposited into my account? You will receive an confirmation from the address TopLine has on file when the check is deposited into your account. What happens if my check deposit is rejected? After you submit the check, monitor the Review Deposits menu item section in Mobile Deposit to check your deposit status. There will be a denial explanation if your check deposit is rejected. 2 P a g e

3 What does Improper Endorsement mean? Each check must be endorsed with your signature and For Mobile Deposit Only. If it is not endorsed as such the deposit won t be accepted. It is considered improperly endorsed. How do I know what address the confirmations will be sent? The address TopLine has on file will be the one used to send confirmations. How are mobile deposits processed? Do check holds apply? financial service organizations involved in a transaction. Checks submitted will typically be posted the next business day. Check holds will be placed on all checks over $200, with the first $200 being available immediately and the remainder being available in two business days. If applicable, extended holds may apply. See TopLine s standard check hold policy for details. Can I make as many deposits each day as I would like? You can make as many deposits per day as you would like, but the total deposit amount cannot exceed the daily and/or five consecutive business days deposit limits. First time users will have a limit of $1,000 per deposit (per check) with a limit of $5,000 per day and limit of $10,000 for rolling 30/days. Each check is considered a separate deposit. What is the deposit limit per check, per day, per rolling 30/days? First time users will have a limit of $1,000 per deposit (per check) with a limit of $5,000 per day and limit of $10,000 for rolling 30/days. Each check is considered a separate deposit. Limits will increase based on the sole discretion of TopLine Federal Credit Union. How much can I deposit through TopLine Mobile Deposit? First time users will have a limit of $1,000 per deposit (per check) with a limit of $5,000 per day and limit of $10,000 for rolling 30/days. Each check is considered a separate deposit. Limits will increase based on the sole discretion of TopLine Federal Credit Union. How long should I keep the original check after I deposit it? You should retain the original hard copy check for one week after it has been deposited into your account. It is your responsibility to review your account to make sure check was deposited. Thereafter, the original hard copy check can be destroyed. Do not attempt to deposit the check again. What types of checks can I deposit through TopLine Mobile Deposit? Most U.S. personal, business, and federal checks are accepted for deposit. TopLine does not accept stale or post dated checks. Will TopLine accept stale or post dated checks? No, TopLine will not accept stale or post dated checks. Will TopLine accept items drawn from depositors other accounts in Mobile Deposit? Yes, TopLine will accept items drawn from depositors other accounts via Mobile Deposit. Is TopLine Mobile Deposit available on Mobile Web and/or the Mobile app? Mobile Deposit is available through the Mobile App only. Mobile Deposit is only possible with devices with a camera. The TopLine Mobile App is available for free download at Apple App store, Google Play store or Amazon by searching for TopLine Federal Credit Union. Each software system will walk you through with step-by-step instructions. 3 P a g e

4 Which smartphones or devices work with TopLine Mobile Deposit? Mobile supports: All iphone models 3 and above ipad models 2 and above (Mobile Deposit requires a camera to function correctly) Android versions 1.6 and above Why can't I access TopLine Mobile Deposit? To access Mobile Deposit through the iphone, ipad or Android App, you must have at least one TopLine Checking or Savings account. If you haven t already done so, you will need to download the free TopLine Federal Credit Union Mobile App from the Apple App store or Google Play store by searching for TopLine Federal Credit Union. Each software system will walk you through with step-by-step instructions. Will there be an overdraft charged or other fees if the mobile deposit is returned? Yes. You are responsible for any loss or overdraft plus any applicable fees to their account due to an item being returned. What should I do if there has been an error to the original check or image transmitted for deposit? Contact TopLine immediately, call or or visit any branch location. Are the TopLine Mobile App and Mobile Deposit secure? Yes. The Mobile App and Mobile Deposit are completely secure just like TopLine s Online Banking. It uses all the same security features, User ID, Password and Multifactor Authentication security questions. All communication is secured using SSL technology. We don t store your username or password. We use 128-bit encryption that masks your sensitive information and when you close your browser, the session ends. Is my personal information safe with TopLine Mobile App and Mobile Deposit? Yes. The Mobile App and Mobile Deposit are completely secure just like TopLine s Online Banking. It uses all the same security features, User ID, Password and Multifactor Authentication security questions. All communication is secured using SSL technology. We don t store your username or password. We use 128-bit encryption that masks your sensitive information and when you close your browser, the session ends. What security measures are in place to protect my payment and account activity? Mobile Banking and Mobile App are completely secure just like TopLine s Online Banking. It uses all the same security features, User ID, Password and Multifactor Authentication security questions. All communication is secured using SSL technology. We don t store your username or password. We use 128-bit encryption that masks your sensitive information and when you close your browser, the session ends. Can someone intercept my TopLine Mobile Banking browser transactions? Rest assured that your TopLine Mobile Banking browser transactions are secure. Our 128-bit SSL encryption technology safeguards Internet traffic for secure web applications and protects your information as it travels from your mobile device to the credit union. Can my TopLine Mobile Banking browser be accessed without a User ID and Password? No. For your own safety, we'll ask you to use your TopLine Online Banking User ID and Password to access your TopLine Mobile Banking browser. How many incorrect logon attempts will lock my TopLine Mobile Banking browser? Your TopLine access will be locked after the fifth invalid User ID and Password entry. You can reset your password by calling or online at If you have locked your account out, you must call to have TopLine unlock it. 4 P a g e

5 How do I unlock my Mobile Banking account? If you are locked out of your account, visit TopLine s full website at and Online Banking to ask to change your password or call a TopLine representative at Can my TopLine Mobile Banking or Mobile Deposit browser session time out? Yes. Just like your TopLine Online Banking session on your computer, your TopLine Mobile Banking browser session will time out after 15 minutes. What happens if my phone or device is lost or stolen? First, you should follow the recommended steps of your mobile service provider to report a lost or stolen phone. If your mobile device is stolen, they won't be able to access the TopLine Mobile Banking secure site without your User ID and Password. Second, please contact TopLine at to deactivate your account. We advise that you monitor your account activity using TopLine s Online Banking service if you think fraud may occur. If fraud does occur, you should contact TopLine at immediately. Who can I call if I have questions about Mobile Deposit? If you have any questions about Mobile Deposit, please call or , Ask@TopLinecu.com or visit any branch location. Please reference TopLine Federal Credit Union s Mobile Deposit Agreement and Disclosure for full listing of terms and conditions. If you have any additional questions, please call or or Ask@TopLinecu.com. 5 P a g e