Mobile Check Deposit Frequently Asked Questions

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1 Deposit Frequently Asked Questions What is Deposit is a service that allows members to electronically transmit an image of their check using an iphone, ipad, Android phone, or Android Tablet for deposit to their VyStar savings or checking account(s). How do I access Mobile Check Deposit is a feature within VyStar s Mobile Banking App. Do I have to be a member of VyStar to use this service? Yes, you must be a member in good standing with an open and active savings or checking account. Who can use Deposit and how do I enroll? Any member with VyStar s Internet Banking access and a valid address may use Deposit. You must accept the Deposit Services Agreement ( Services Agreement ) when presented the first time the application is accessed. when I can begin using the service? You can use the Deposit service immediately after accepting the Services Agreement. Is special equipment needed for this service, hardware or software? VyStar s Mobile Banking App is certified for use with the Apple iphone, Apple ipad, Android phone, and Android Tablet. The software version required to use this service is specific to the device you are using. What accounts are available for deposit Deposits may be made to a your savings, checking, money market checking and money market savings accounts, as applicable. If you cannot see all of your savings and/or checking accounts make sure the accounts have not

2 within Mobile Check been hidden within Internet Banking. If you would like to unhide an account; click Settings/Service. Then under Other Settings section, click Manage Account. Check/Uncheck the Display Online checkbox to display/hide your accounts. Finally, click Update Preferences to save your changes. What kind of items can be Items that can be scanned and accepted through Deposit are: Personal checks Government checks Business checks Money orders Traveler s checks Cashier s or certified checks All checks must be drawn on a U.S. financial institution and in U.S. funds. Are there any items that cannot be Yes. Unacceptable items include but are not limited to the following: Checks payable to any person or entity other than member, i.e., third party checks Checks containing altered fields on the front of the check or item, or checks that are fraudulent or otherwise not authorized by the owner of the account on which the check or item is drawn; Checks payable jointly, unless deposited into an account in the name of all payees and endorsed by all payees; Checks previously converted to a substitute check, as defined in Regulation CC Checks that require an authorization code or number Checks drawn or payable through any foreign bank or a financial institution located outside the United States; Checks not payable in U.S. currency; Checks dated more than 6 months prior to the date of deposit (stale dated checks); Checks that are post-dated Checks that are in any way incomplete, i.e. missing or incomplete endorsement Are there any special endorsement Yes. All checks deposited through the service must be endorsed by any and all payees with a restrictive endorsement For Mobile Deposit.

3 requirements for checks deposited through Are there limitations to the amount the check can be? Yes. The maximum amount that can be scanned is $5,000 per item and $5,000 per day. The application does not allow a dollar amount to be keyed above the maximum limit. VyStar may establish limits on the dollar amount and/or number of items or deposits from time to time. How many checks can be included in one deposit? One check per deposit is allowed at this time. How do I make a deposit with After you log into VyStar s Mobile Banking App you will: 1. Select Deposit Icon 2. Select the savings or checking account for the item to be deposited to 3. Enter the amount of the deposit 4. Take a picture of the front of the check 5. Take a picture of the back of the check 6. Confirm the deposit information and submit deposit. the deposit was received? The item submitted for deposit will show in your Deposit History. the status of the deposit? Within the Deposit History Tab, each deposit will have a status icon displayed; identifying if a deposit was accepted, rejected, or is in pending review status. How long does it take for a Members can scan 24 hours a day/7 days a week. Deposit transactions will post in batch files periodically throughout the day Monday

4 deposit to post? Friday, excluding Saturday, Sunday and Federal holidays. All deposits received and reviewed by 5:00 pm Eastern Time will be posted the same business day. Deposits received after 5:00 pm Eastern Time will be reviewed and posted the following business day. Text/ alerts can be set up to notify you when the deposit has posted. I can see that the deposit was accepted but do not see it posted to the account. Where is the deposit? The batch posting file may not have been posted or the account selected may not have been a valid account. When selecting the deposit account a closed or restricted account could have been selected. Any deposit(s) that reject will be reviewed the following business day. What happens if the same check is scanned twice? The application will detect duplicate items scanned within the credit union therefore the duplicate transaction will not be processed. My deposit was rejected after being submitted. Why would this happen? The deposit could be rejected for any of the following reasons (this is not an all-inclusive list): Front and/or back image is not legible including but not limited to MICR information (routing and account information on the bottom of the check), payee, maker information Written and numerical amounts do not match The endorsement or authorized signature is missing or incomplete Duplicate item The payee is not on the deposit account (third party). What should I do with a check after it has been You should securely store each original check(s) at least 14 calendar days from the date the image was submitted and accepted. Please note that you are solely responsible and liable for the security and storage of the original checks and for any loss or misappropriation of these checks. After the 14 days, you may dispose of the check in a manner which will ensure the check will not be presented again such has shredding, mark the check as Electronically Presented or VOID or you may continue to securely store to ensure that it is not presented again for payment.

5 Are deposits placed on hold? All transactions are subject to VyStar s Funds Availability Policy (insert hyperlink) and will be reviewed accordingly. Please refer to the Services Agreement for Funds Availability for additional information. If a check is returned against my account can it be redeposited? A returned check may be re-deposited via mail or taken to a branch location provided it is not stamped DO NOT REDEPOSIT. VyStar will provide you with an Image Replacement Document (IRD) or Photo in Lieu. What if I do not have a valid address? You must have a valid address to use this service as stated in the Services Agreement. You could be notified via electronic mail ( ) through various steps of processing. What happens if my mobile device is stolen or lost? VyStar s mobile banking security features include Multifactor Authentication (MFA) which is designed to ensure a more secure method of accessing your accounts. You should contact your carrier for further instructions for a lost or stolen device. If I have questions or encounter a problem, where can I receive help? Mobile check deposit service is designed as an easy-to-use, self-service product; however, should you encounter any problems or have questions on the process, please contact VyStar s Call Center at or