Total Cloud Control with Oracle Enterprise Manager 12c. Kevin Patterson, Principal Sales Consultant, Enterprise Manager Oracle

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1 Total Cloud Control with Oracle Enterprise Manager 12c Kevin Patterson, Principal Sales Consultant, Enterprise Manager Oracle

2 2 Copyright 2011, Oracle and/or its affiliates. All rights reserved. Insert Information Protection Policy Classification from Slide 8

3 Total Cloud Control Complete Cloud Lifecycle Management Integrated Cloud Stack Management Business-Driven Application Management Self-Service IT Simple and Automated Business Driven

4 Enterprise Manager 12c: Why Upgrade Next-generation Management Framework Better Performance and Scalability Modular, Extensible Architecture Easier to Manage and Diagnose Enhanced Security Web 2.0 UI: Better user experience Integration of acquired products Enhanced Application-to-Disk Management End-to-End Application Performance Management Fusion Application Management Exadata and Exalogic Management Complete Management for Enterprise Private Cloud Self-service Provisioning, Policy Based Resource and Workload Management, Chargeback

5 Total Cloud Control Complete Cloud Lifecycle Management Integrated Cloud Stack Management Business-Driven Application Management Self-Service IT Simple and Automated Business Driven

6 Complete Cloud Lifecycle Management Optimize Plan Meter & Charge Manage Applications and Business Services Platform as a Service DBaaS MWaaS Infrastructure as a Service Setup Build Monitor Deploy Test

7 Total Cloud Control Complete Cloud Lifecycle Management Integrated Cloud Stack Management Business-Driven Application Management Self-Service IT Simple and Automated Business Driven

8 PERFORMANCE RELIABILITY SECURITY SUPPORT

9

10 Fusion Applications Management Deep, Integrated, Business-Driven Business user experience monitoring End-to-end transaction monitoring and diagnostics Application monitoring, alerting, and reporting Business-IT metrics correlation Native technical and functional configuration management Application scale-out automation

11 Middleware Management New Automation to Lower TCO Routing Topology Viewer Multi-tier view. Performance data overlay. Multi-domain Log Viewer Search & correlate messages across log files Middleware Diagnostics Advisor Automatic problem identification and resolution advice Problem Flow Analysis Automatic correlation of key performance metrics Provisioning Automation Domain scale up / out. App deploy / undeploy

12 Database Management Extending Database Self-Management Leadership Real Time ADDM Real-time analysis of hang or slow database systems (single instance or RAC) Compare Period ADDM Detect causes, measure effects, then correlates performance across two snapshot periods, e.g: Correlates configuration changes to a regressed SQL ASH Analytics Analyze performance across many dimensions Different visualizations: Stacked chart or Tree Map Actionable recommendations from all the above Mass automation for minimum downtime (out-of-place) patching and major upgrades

13 Engineered Systems Management Exadata and Exalogic Integrated hardware and software management Hardware schematics and alerts Integrated and deep software management Hardware and software topology, configuration management Proactive support Phone home Health checks Patch and best practices advisory

14 Oracle Enterprise Manager Ops Center Complete Management for Oracle Hardware, OS & Virtualization Virtualization Management Oracle VM for x86/sparc, Zones, Containers Configuration Management Patch OS, Update Firmware, Configuration Compliance Operating System Analytics Maintainence Health Checks, Remote Management, Phone Home

15 Total Cloud Control Complete Cloud Lifecycle Management Integrated Cloud Stack Management Business-Driven Application Management Self-Service IT Simple and Automated Business Driven

16 Business Driven Application Management Clouds Optimized For Business Services Custom App 3 rd Party App Are my customers happy? Why hasn t the order shipped yet? Are business SLAs being met? User Experience Management Business Transaction Management Business Service Management

17 Enterprise Ready Framework Key Focus Areas Robust and Extensible Infrastructure User Interface Security Monitoring and Incident Management Management Connectors

18 Robust and Extensible Infrastructure Extensible Management Platform Self Update Connectors Provisioning bundles My Oracle Support UI VM templates Management Services My Oracle Support Plug-Ins Database, WebLogic, Fusion Apps,.. Oracle Enterprise Manager Metric collection, thresholds,notification Configuration discovery, comparison and topology Job system, scheduling and blackouts User authentication and access control Auto-Push DB Plug-In Database WLS Plug-In Web Logic Host 1 Agent Host 2 Agent WLS Plug-In Web Logic FA Plug-In Fusion Apps

19 Enterprise Manager User Interface

20 Enterprise Manager Mobile Application Track and manage incidents from your Smartphone (iphone, ipad) View incident and problem details Acknowledge, assign, prioritize, escalate, annotate incidents MOS connectivity through linked Service Requests Flexible setup screen allows connectivity to many EM 12c environments Download and install from Apple Store

21 Security Enhancements to Provide Enterprise Class Security Improved authentication to Enterprise Manager Integration with Oracle Access Manager Single Sign- On (OAM SSO) Direct LDAP authentication support (AD and OID) Strong host and database target authentication Host: SSH key pairs Database: Kerberos tickets Improved credential management Named credentials Fine Grained Authorization Out-of-the-box roles Enterprise Manager Users Enterprise Manager Grid Control GC Repository LDAP (OID and AD) Kerberos Kerberos Ticket Target Authentication LDAP Server Identity Store SSH

22 Automating Monitoring Setup Target Group G Target Group G Administration Group Associate Auto-apply settings Target T Management Settings (e.g. metrics and thresholds) Template Collection

23 Administration Groups & Template Collections Automated Monitoring Setup ALL TARGETS Associate PRODUCTION Non-PROD Associate Production Template Collection Non-Production Template Collection Associate FINANCE HCM SALES FINANCE HCM SALES Finance Template Collection Set target property values New Target Target automatically added to group Monitoring settings auto-applied to target: Union of monitoring settings from Production Template Collection and Finance Template Collection

24 Proactive Support My Oracle Support Integration Proactive Patch Advisory Certification Checks End-of-life advisory Knowledge Management My Oracle Support Problem/SR Management Configuration Management Upgrade Planning and Automation Hardware Telemetry and Phone Home Knowledge Management Performance Management Problem/SR Management Problem Diagnosis Configuration Management Provisioning & Patching Hardware Databases Middleware Applications

25 Incident Management Incidents Events EM Administrator Performance Space Target Down Determine significant events and combine related events Metric Alerts Hosts/VMs Availability Events Enterprise Manager Databases Job Status Standard Violations Application Servers Other events Applications Manage by Incidents Significant events Combination of events related to the same issue (e.g. events raised from database, host, storage indicating lack of space) Centralized incident management console View, manage, diagnose and resolve incidents from one location Support for incident lifecycle operations Assign, acknowledge, prioritize, track status, escalate, suppress Notify and open helpdesk ticket Integrated Oracle expertise Access to My Oracle Support (MOS) knowledge base Accelerates incident and problem diagnosis and resolution

26 Oracle Enterprise Manager Partner Ecosystem Delivering Services and Products for the Cloud New Extensibility Development Kit and Partner-Built Plug-Ins 90+ Partners Enterprise Management Specialization Application Quality Management Specialization (brand new)

27 Management Connectors Service Desk Connectors Integrates Enterprise Manager s monitoring and incident resolution features with Service Desk capabilities Provides seamless workflow for incident management and resolution Features supported across all Service Desk Connectors Automatically or manually open service desk tickets for Enterprise Manger incidents Synchronization of Service Desk ticket with incident changes In-context launch of Service Desk UI from Enterprise Manager and vice versa Ticket ID and Status tracking in Enterprise Manager console Fully customizable service desk ticket creation via ticket templates

28 Management Connectors Event Connectors Enables sharing of Enterprise Manager event information with 3 rd party management systems Integration with 3 rd party management systems supports datacenter practices Major features across all event connectors: Sharing of event information Event life-cycle synchronization Event updates automatically propagated to 3 rd party system

29 Upgrade Considerations and Requirements Direct upgrade from / Grid Control Out-of-place upgrade Upgrades from previous releases, determined by your base release Example, Windows 32 bit platforms you can upgrade from x to , bypassing the installation Refer to Certification Matrix available in My Oracle Support *Only 12.1 agents will work with 12.1 OMS

30 Simplified Pre-upgrade Console Download the Pre-upgrade console patch for or Grid Control Apply patch on your or OMS Oracle home to get the Pre-upgrade console Pre-upgrade Console: Provides a guided workflow for your upgrade Provides a guided workflow for your upgrade Single source of truth for upgrade impact(reports) Provide different upgrade options Perform 12.1 mass agent deployment Software Management for 12.1 Agent and plug-ins Runs pre-upgrade repository specific checks Run readiness checks on 12.1 agents before they are activated

31 Upgrade Approaches Complete Cutover With Higher Downtime (Using One System)* EM OMS and all agents are upgraded at the same time, with some downtime Both pre-12.1 and 12.1 installations co-exist and only one of them can be active at any given point in time Entire system (agents, OMS, Repository) gets upgraded to 12.1 simultaneously Phased Cutover With Minimal Downtime (Using Two Systems)* Upgrade can be staggered over time, but this incurs minimal monitoring downtime Both pre-12.1 and 12.1 systems co-exist and can be active simultaneously until all targets from pre-12.1 are migrated to 12.1 system in an orderly fashion system will only contain12.1 agents/targets * Henceforward referred to as One-system and Two-system approaches, respectively

32 One System Vs Two System One System Approach Entire system goes through downtime All agents switched at once Two Systems Approach Zero downtime for monitoring Agents can be switched over incrementally Fallback possible No need for additional systems All agent platforms need to be available for upgrade Relatively easy fallback if needed Requires additional systems Agent upgrades can be staggered No additional firewall ports need to be opened for agent Data migration not needed Additional ports to be opened (firewall rule edits needed) Data Migration happens through the post upgrade accrued data migration phase

33 Resources Oracle Enterprise Manager 12c Documentation Set Oracle Enterprise Manager 12c YouTube Learning Channel Oracle Enterprise Manager 12c Certification Matrix (MOS) [Certifications] Enterprise Manager Base Platform OMS Enterprise Manager Base Platform Agent Oracle Enterprise Manager Bundle Patch 1 Note (MOS) Note:

34 Q&A Oracle.com/enterprisemanager

35

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