Huawei espace Unified Communications Solution

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1 Huawei espace Unified Communications Solution Copyright Huawei Technologies Co., Ltd All rights reserved. No part of this document may be reproduced or transmitted in any form or by any means without prior written consent of Huawei Technologies Co., Ltd. Trademark Notice, HUAWEI, and are trademarks or registered trademarks of Huawei Technologies Co., Ltd. Other trademarks, product, service and company names mentioned are the property of their respective owners. HUAWEI TECHNOLOGIES CO., LTD. General Disclaimer The information in this document may contain predictive statements including, without limitation, statements regarding the future financial and operating results, future product portfolio, new technology, etc. There are a number of factors that could cause actual results and developments to differ materially from those expressed or implied in the predictive statements. Therefore, such information Huawei Industrial Base Bantian Longgang Shenzhen , P.R. China Tel: Huawei Enterprise hotline: Version No.: M C-1.0 is provided for reference purpose only and constitutes neither an offer nor an acceptance. Huawei may change the information at any time without notice.

2 Mobility, Video Integration, and Collaboration: Leveraging the Potential of Enterprise Communications The prevalence of economic globalization and matrix management, as well as constant penetration and integration of the enterprise, consumer, and Internet fields, has posed a broad assortment of challenges to enterprise communications and collaboration across sectors. Enterprises concentrate on constructing a Unified Communications (UC) system that features efficient collaboration at its best with simplicity for implementing zero-distance collaboration and building high-efficiency teams. Mobility Nowadays, IT is becoming increasingly consumer-oriented, and thanks to the mobile Internet wave, a growing number of mobile devices are being introduced into the enterprise IT environment. Mobility has become one of the most important aspects of the future enterprise collaboration application architecture, as more and more enterprises try to accommodate the bring your own device (BYOD) movement, allowing users to access company software and hardware via enterprise mobile applications on personal devices. True mobility is demonstrated in three aspects, summed up in the motto, "anywhere, anytime, with consistency." However, combining mobility with UC brings new challenges to enterprises: first, the enterprise mobile application platform, which quickly deploys new applications and services; second, enterprise information security; and finally, diversified mobile device platforms. Video In the field of enterprise communications, video is a highly popular means of communication, second only to audio. Huawei espace UC Solution Based on the SIP protocol, Huawei espace UC solution constructs platform and endpoint openness at multiple layers to adapt to different industrial application scenarios and secondary development requirements. It features high reliability, ease of deployment, and high enterprise business integration to enhance enterprise business agility. Huawei espace UC solution integrates voice, data, video, and workflow technologies, and can be widely used in applications ranging from home offices to super-large-sized enterprises. Secure espace UC devices are available anytime, anywhere to enable enterprise users to use IP telephony, mobile OA, and collaboration applications. Enterprises seek a more natural, easier-to-use, and lower-cost video communication solution. According to Gartner, it is an important milestone in the evolution of video technology trends that Telepresence and other video technologies have entered a period of increasing commercial usage. These video technologies will also be integrated with multimedia conferencing so that they can work more seamlessly with enterprise applications. Collaboration With rapid evolution in UC technologies, enterprises can now integrate voice, video, multimedia conferencing, and instant messaging applications into business processes and traditional IT applications (such as OA and ERP), improving office collaboration among enterprise users, partners, and customers. This increases operating efficiency and cuts operating costs. Tablet PC Huawei espace UC Solution Efficient collaboration with simplicity Corporate Conference directory Video VoIP Mobility 1 Video Mobile phone IM Presence Group Recording Voice mail Content sharing Collaboration 2

3 The enterprise and service globalization enables enterprise users to work on the move. They can efficiently collaborate with colleagues, partners, or customers across regions, at any time, using any device. Enterprises need to consider the ways to obtain resources with efficiency and simplicity in order to better serve customers and create more values. Based on the UC system, Huawei espace UC solution provides enterprises with cross-regional mobile office and collaboration applications, enhancing decision-making efficiency in enterprises and improving communication experience among customers, partners, and enterprise users. Mobile office and collaboration applications implement office collaboration among enterprise users, partners, and customers across sectors to enhance work efficiency and communication experience. With Huawei espace UC solution, enterprise users can access enterprise applications anywhere, anytime with any UC device easily and safely, with extensive mobile office capabilities. Enterprise users can access VoIP, instant messaging, video communication, and multimedia conferencing functions on diverse endpoints including PCs, mobile phones, and tablets. This helps enterprise users to quickly respond to customer requirements, enhance communication experience, and expand service space for enterprises. Supports flexible deployment and smooth expansion, reducing enterprise CAPEX Provides easy-to-use unified management system and personal self-service portal, reducing enterprise OPEX The focus of enterprise communication has switched from cost-saving to business process promotion, efficiency enhancement, and business agility. 3 Huawei espace UC solution supports flexible deployment (centralized, distributed, or hybrid deployment modes) to meet enterprises' service deployment requirements at different development stages. Besides basic voice services, it also provides a wide variety of UC applications. It provides end-to-end multi-layer reliability support, from redundancy backup for core components to local survival for remote nodes, ensuring smooth communication. Huawei espace UC solution covers a full lineup of product series and solutions, applicable to small-, medium-, and large-sized enterprises and serving up to 300,000 users. It supports smooth expansion to meet enterprises' rapid development, reducing capital expenditure (CAPEX) for enterprises. Huawei espace UC solution provides a web-based GUI management tool that helps to manage all service NEs at headquarters and branch locations. Users can log in to a self-service portal to customize personal settings and schedule conferences without any help from IT personnel. This helps enterprises slash network management costs by 50%, greatly reducing the operating expenditure (OPEX) for enterprises. Enterprise communication has stepped into the UC era. Business process optimization, support for elastic work mode, efficiency enhancement, and business agility are top driving forces for enterprises to use the UC system. Business agility and customer-centric orientation have become core competitiveness for modern enterprises. Huawei espace UC solution provides end-to-end openness capabilities from systems to endpoints, allowing UC applications to be embedded into enterprise business processes to implement integration with enterprise businesses, OAs, and ERP systems. With the mobility, video, and collaboration features, Huawei espace UC solution can help enterprises improve the overall efficiency of business activities, innovate business models, and obtain business agility. 4

4 Huawei espace UC Product Portfolio Optimal Experience, Openness and Integration, and Business Agility Management system Service applications Platform and endpoint openness interface Enhanced communications suite Unified messaging Call recording Corporate directory IM Presence Multimedia conference Mobile access Call control esight Unified Session Manager (USM) Unified gateway U1960 U1981/U1980 U2980 Endpoint and access espace 6805 espace 7910 espace 7950 espace Desktop: flexible, simple layout and interaction, and smooth experience New Phone espace 7903X espace 8850 espace 8950 BMU Soft client espace Desktop espace Mobile Huawei espace UC solution provides multiple easy-to-use soft clients, including espace Desktop, espace Mobile, and espace Mobile HD. Enterprise users can use an impressive array of all-media interaction applications (such as texts, voice calls, video calls, and pictures) on these soft clients. espace UC clients provide differentiated features to adapt to different devices. Mobile clients highlight mobility requirements, such as quickly querying contact information, initiating IMs and voice conferences, and joining conferences with simple clicks. Tablet clients optimally accommodate mobile collaborative applications, large-screen video conferences, and content sharing capabilities. The Huawei espace UC system architecture is designed based on the principle of openness and integration. The Huawei espace UC system provides platform and endpoint openness interfaces at multiple layers to meet enterprise customers' and partners' secondary development requirements and to adapt to diverse industrial application scenarios. In addition, it embeds UC applications into enterprise business processes to boost enterprise business agility. New U1911 With the rapid development and growth of smart devices, increasing number of enterprise users tend to use them at work. The process of introducing smart devices to offices must work in line with the daily habits of enterprise users and maximize the usability and mobility benefits of these devices. This poses higher requirements on office applications in enterprises. espace Mobile HD espace Mobile: simple and smooth interaction experience, with major functions highlighted Flexible homepage design: Recent chats, conference schedule, and workstation Quick contact search: Contact search by multiple keywords and tree-structured corporate directory Concise interaction: Smooth extension from text to multimedia and from P2P to collaboration Major scenarios: Corporate directory, recent chats, and conferences Retains daily habits: Quick switching among multiple tab pages SoftConcole IAD IAD104H(4 FXS) 5 IAD132E(T)(32 FXS) IAD196(96 FXS) IAD1224(224 FXS) espace Mobile HD: information display based on the time axis; large-screen advantage brought into full play Communication: Focus on IM and conferencing functions Particular scenarios: Time axis-based interaction throughout a variety of scenarios including IM, conferencing, and call 6

5 Progressive Communication, Bringing Smooth User Experience You can flexibly switch between IM, voice call, video call, and multimedia conferencing on the same client with a single click, Gigabit IP Phone with Color Display, Leading a New Trend of Desktop Office enjoying progressive and efficient communication experience. espace 7910: 2.83-inch color screen espace 7950: 5-inch true-color large screen, 16 million colors All-series color screens, bringing optimal video service experience IM Voice Call Video Call Incredibly thin design, ushering in an era of simple and elegant work style Inviting, removing, and muting participants Initiating and ending conferences Six-party local conferencing with convenient conference control Ultra-light, ultra-thin, and ultra-stylish design Multimedia Conferencing Video at Your Fingertips, Enabling More Direct Communication Featuring full-band HD audio performance Hi-Fi and high-quality voice services Requiring less network cable ports Supporting large-capacity data transmission with PCs Dual-GE port (PoE) (for espace 7950) Allowing hand-free communication Providing natural and elegant service experience Bluetooth headset Consistent GUI Full HD Video IP Phone espace 8950 You can easily enjoy face-to-face video communication on the move with videos at your fingertips. New Phone y 2-megapixel external camera y 30 fps y H.264 encoding Asynchronous Document Browsing, Enabling Browsing at Your Will During a conference, participants can freely browse documents shared by presenter, regardless of the presenter's current slide. Moderator and presenter Multi-tab display for flexible switching 7 Smooth HD video Participant Asynchronous document browsing Intuitive interaction design y 8-inch IPS capacitive screen y Super sensitive multi-touch y Simple conference control operations Document sharing Asynchronous browsing Forcible synchronization Document annotation 8

6 Global Service and Support Multiple Approaches to Construct a Secure and Reliable UC Network Enterprise IT systems focus on reliability and security. A secure and reliable system requires fewer maintenance labor costs and prevents security and reliability risks. In terms of reliability, Huawei espace UC takes diverse measures to construct a reliable enterprise communications network: It features dual-center remote disaster recovery, dual-host standby for central nodes, gateway redundancy, multiple registration options for endpoints, local gateway regeneration, as well as power-off survival and local switching for analog phone users. In terms of security, Huawei espace UC offers a network-wide security access solution by taking into account the endpoint access, communications services, and IP network security. A variety of technologies, such as, SBC access (used by mobile endpoints in external networks to access the UC system) and end-to-end signaling and media encryption, are used to secure the communications network. 2) Two U1980s that work in active/standby mode Application server U1980 (active) HQ 1)Internal module U1980 (standby) redundancy Two main control boards for hot standby Multiple network ports for backup Power supply redundancy Hot swappable modules Media resource and trunk load balancing Availability % PSTN gateway (U1900 series gateway) SoftConsole Fax machine Spain Bulgaria Italy Uzbekistan Greece Morocco Canada Kazakhstan Tunisia Turkey USA Kyrgyzstan Turkmenistan Japan South Korea Algeria Pakistan Egypt UAE Saudi Arabia Nepal SHENZHEN HUAWEI TECHNOLOGIES (Headquarter) Bangladesh India Myanmar Laos Mexico Thailand Vietnam Philippine Cambodia Nigeria Sri Lanka Venezuela Malaysia Colombia Ecuador Indonesia Brazil Chile Argentina IAD Branch B yy Country Premise: 116 Service Branch Offices yy Technical Center: 2 GTAC + 11 LTAC yy Resource Center: 4 GSRC + 16 RSRC Analog phone Tablet PC yy Logistic Center: 2 Global Distribution Centers; 129+ Country Spare Parts Centers; 300+ Field Stock Locations yy Knowledge Center: 29 Training Centers + 44 Authorized Partners Smart phone Internet Internet egress zone WAN egress zone Application server Router Firewall SBC Core switch zone Switch IDS/IPS MAA and SBC DMZ zone BMU and esight Management zone Voice gateway Laptop 3G WiFi WAN yy Network Operation Center: 3 GNOC yy Network Analysis Center: 2 GNAC Fax machine On the move HQ Paraguay South Africa LAN/WAN Branch A Extranet or branch Russia Ukraine Romania Portugal Australia Branch 9 Poland France Zimbabwe Fax machine Other service zones Netherlands Germany Kenya 5)Local switching Service zone Sweden UK 3) Service application two-node cluster/ cluster deployment IAD 4)Local regeneration U1900 series Greenland Singapore Analog phone Analog phone Outstanding localization and delivery capabilities 10