Specialty Products Overview

Transcription

1 Specialty Products Overview Managing risk has become increasingly complex in recent years. The effects of escalating losses are becoming apparent in rapidly evolving exposures such as political risk, accident & health, professional liability, directors & officers (D&O) and employment practices liability (EPL). Our Specialty Products business unit provides insurance protection for emerging, volatile and potentially catastrophic risks, with approximately 60 products managed in various SBUs/profit centers. With our global footprint, distinctive products and unique risk insights, Zurich Specialty Products is a strong teammate for insureds and brokers. Our Growth Areas include: Accident & Health Environmental (Site) Healthcare Professional Liability Management Solutions Group Political Risk Short-Term Multibuyer Trade Credit Insurance Surety Additional Specialty Products offerings include: Casualty & Property Railroad Liability and Railroad Property Surplus Lines Property Umbrella 54

2 Accident & Health Basic and Voluntary Accident Overview For over 15 years, Zurich has been providing Employers coverage for both their Basic and Voluntary Accident benefit plans. Appetite Most preferred Moderate preference Least preferred Out of Appetite Groups of Groups of 500-2,500 Groups under Agriculture, 2,500+ employees across 500 employees Logging, employees across most industries Mining most industries Product Breadth Group guarantee issue accident policies with limits up to $5M per person paid for by either the employer or the employee. Provides additional protection against financial consequences resulting from minor or catastrophic injuries including: medical bills, living expenses or long term budget burdens. Value-added services to qualified customers Travel assistance provides assistance to employees while traveling away from home on both business and pleasure Flexibility to work with policyholders travel assistance provider of choice including World Travel Protection, a member company of the Zurich Insurance Group Over 30 optional coverages and benefits to customize a solution for each employer Direct access to underwriters who average 15+ years of experience Unbundled coverage offers spread of risk against catastrophic events Global capabilities to address the international traveler Streamlined administration and employee communication support Contacts Marty Banaszek Profit Center Manager (312) marty.banaszek@zurichna.com Edward Tyburski SVP, Accident & Health Sales (216) ed.tyburski@zurichna.com 55 About Zurich Sales and Distribution Services Appetites Your Contacts and Resources

3 Accident & Health Business Travel Accident Overview (Growth Target) Insurance protection for domestic and international business travelers. Appetite Qualified customers, with very few exception classes (such as airlines, mining). Product Breadth Business Travel Accident (BTA) Employer-paid benefit plan that offers employees 24-hour insurance for any covered accident from the time they leave home on a trip until they return More than 25 optional coverages available, such as medical, adding pleasure coverage and/or family members Optional coverage for emergency medical expense resulting from injury or illness while traveling abroad Travel Assistance Puts travelers in touch with a network of providers who can address medical, legal, security, informational and personal assistance needs The program also provides essential information such as physician and hospital information, travel advisories, weather forecasts and immunization requirements Flexibility to work with policyholders travel assistance provider of choice including World Travel Protection a member company of the Zurich Insurance Group World Travel Protection Canada Inc. (WTP Assist)* In collaboration with the International Assistance Group, emergency assistance can be provided to any Zurich customer regardless of their country of origin or location of event Provides world-wide multilingual medical, informational, legal and concierge assistance services to customers 24 hours a day, 365 days a year since 1991 Administered by a team who has solid experience in delivering quality customer service, emergency assistance, case management, cost containment and claims handling services 56

4 Our value to customers Business travel accident insurance helps reduce gaps in employee coverage by providing an employer-paid benefit plan that offers coverage 24 hours a day, 365 days a year against any covered accident from the time an employee leaves on a trip until they return Direct access to highly experienced underwriters and a customer-focused policy form with myriad coverage options Ninety percent retention rate of Accident customers *This is intended as a general description of certain types of insurance and services available to qualified customers through World Travel Protection Canada Inc. WTP operates as a third party travel insurance administrator for Canadian life insurance companies and banks, and is expanding its travel assist capabilities internationally. Contacts Marty Banaszek Profit Center Manager (312) marty.banaszek@zurichna.com Edward Tyburski SVP, Accident & Health Sales (216) ed.tyburski@zurichna.com 57 About Zurich Sales and Distribution Services Appetites Your Contacts and Resources

5 Accident & Health Group Sponsored Special Risk Overview (Growth Target) Our Group Sponsored Special Risk is for diverse participant groups, organizations, clubs and select associations seeking accident coverage. We offer organizations flexible coverage with more than 25 offerings, to help protect customers of various sizes from small, local groups to large, national groups. Appetite Target Markets Include, but are not limited to: Boys and Girls Clubs and Associations Camps Day Care Centers Non-Profit Organizations Recreation Centers Select Professional Associations Select Trade Associations and Union Groups Student Groups (K-12 and College) Trips and Tours Volunteer Organizations Youth Sports Restricted Markets Adult Sports Aerialist Primary Medical for K-12 Students Bungee Jumping Professional Sports Go-Karting Rodeo Events Jai Alai Scuba Diving Mini-bike Clubs Skateboarding Clubs Parachutists Sky-Diving Snowboarding Clubs Product Breadth GSSR features include: An admitted product provided to diverse participant and select association groups ranging in size from small, local groups to large, national groups Various products available by admitted forms High-limit and comprehensive coverage available for loss of life, medical expenses, lost wages and a vast portfolio of more than 25 optional coverage 58

6 Our value to customers A solid base policy with the flexibility to help meet the needs of our customers, whether single or portfolio accounts Customized solutions with myriad coverage options of new and innovative benefits We understand the value-added role of benefits for membership groups as well as the risk management issues of participant accident Superior, on-demand, claims service Contacts Marty Banaszek Profit Center Manager (312) marty.banaszek@zurichna.com Edward Tyburski SVP, Accident & Health Sales (216) ed.tyburski@zurichna.com 59 About Zurich Sales and Distribution Services Appetites Your Contacts and Resources

7 Accident & Health Medical Stop-Loss Overview For more than 15 years, Zurich has been providing risk transfer solutions for employers who self-insure their employee health insurance benefit plan. Appetite Most preferred Self-funded employers across all industries with a self-insured retention of $50,000 or more who utilize an administrator offering strong claim management solutions and have access to a top tier provider network Moderate preference Self-funded employers across all industries with a self-insured retention of $25,000 or more who have access to a top tier provider network Out of Appetite Groups not having an employer-employee relationship, MEWAs, PEOs, Employer Leasing Companies, Tribes Product Breadth Available in all states Minimum group size 51 employees, lower in some states Deductibles from $25,000 - $1M Specific and aggregate medical stop loss with a variety of coverage terms Our value to customers Exceptional claims handling with 99 percent of Medical Stop Loss claims in 2014 processed within 10 business days and 90 percent within 5 days Direct access to an underwriting and sales team that averages 21+ years of Medical Stop Loss experience Broad portfolio of coverage options including a level-funded product to support smaller employers Contact Julie Bobak Profit Center Manager (312) julie.bobak@zurichna.com Edward Tyburski SVP, Accident & Health Sales (216) ed.tyburski@zurichna.com 60

8 Accident & Health Zurich s Occupational Accident Overview Provides coverage for on-the-job injuries suffered by independent contractors (owner-operators) not covered under statutory workers compensation and leased to a customer-trucking firm. Appetite Owner-operators and 1099 contract drivers are eligible Need a minimum of 3 insured drivers Logging, livestock and gravel truckers are not eligible Product Breadth Occupational Accident: Covered injuries include accidental death, dismemberment, paralysis, disability and/or medical expenses An accident or injury may expose both the injured driver and the trucking company to catastrophic financial losses Product is exclusively targeted to the trucking industry High policy limits are available (up to $4M aggregate limit) A contingent liability option is available to provide the trucking company with legal defense and workers compensation benefits if a covered driver seeks employee status for the purpose of receiving workers compensation Our value to customers High policy limits Extensive experience in this market; senior Occupational Accident underwriters average 20 years experience We have a 96 percent renewal rate; evidence of customer satisfaction and loyalty Quick quote turnaround: five days or less High success rate: 25 percent closing ratio One of the most comprehensive product portfolios in this market segment Contact Seth Shannon Mike Saporito Vice President, Occupational Accident Sales Head of Occupational Accident (214) (312) seth.shannon@zurichna.com michael.saporito@zurichna.com 61 About Zurich Sales and Distribution Services Appetites Your Contacts and Resources

9 Accident & Health Managed Care Organization Medical Excess Overview Zurich North America has the capabilities and resources to help address the needs of Managed Care Organizations. Our in-depth knowledge and intimate understanding of the complexities in the healthcare arena enable us to craft flexible programs that aim to give you the best outcomes. Managed Care Solutions from our Accident & Health Special Risk division can help you manage risk and control costs. Our strong Medical Malpractice and P&C offerings, in combination with our Managed Care Products, enable us to offer a coordinated risk management and mitigation program. Appetite Most preferred Health Systems or Hospitals Independent/Regional Health Maintenance Organizations Moderate preference Physician-Hospital Organizations (PHOs) Out of Appetite Entities without prior experience in a managed care environment Entities seeking Aggregate Only coverage Product Breadth Provider Excess Insurance HMO Reinsurance Medical Excess Reinsurance over Managed Care Entities Value Added Services Customized and full spectrum coverage solutions for multiple exposures (property, casualty, patient exposures) Clinical Risk Management resources and access to preferred cost containment vendors Direct access to Underwriting, Risk Management, and Claims Management Best-in-class product, coverage limits, underwriting and design 62

10 Our value to our Customers We combine coverage for Excess Loss with value-added services to help create the best solutions for our customers. Our creative approach to assessing risk allows the design of custom Medical Excess Reinsurance programs that assist Managed Care Organizations in dealing with the unpredictable frequency and costs of member claims. Zurich s Provider Excess policy provides coverage for medical providers against the inherent financial risk associated with the treatment of patients under capitated agreements. Contact Michael Griffin Head of MCO Excess (847) Michael.griffin@zurichna.com 63 About Zurich Sales and Distribution Services Appetites Your Contacts and Resources

11 Credit & Political Risk Political Risk Insurance Overview (Growth Target) Companies that sell, invest or lend into emerging markets face potential losses from political risks that can dramatically affect their balance sheets. Zurich is ready to help them with a market-leading team featuring the most underwriters, worldwide offices, capacity and collective experience of any private political risk insurer. Appetite Typical clients having over $100M in sales and including, but not limited to: International banks Large manufacturers with overseas facilities Trading companies Construction, telecommunications, power and other infrastructure developers Natural resources companies: oil, gas, mining Other firms selling to overseas governments and state-owned entities, as well as to private buyers Out of Appetite Transactions violating U.S., E.U., U.N., or other sanctions Product Breadth Contract frustration pre- and post-shipment coverage Currency inconvertibility Expropriation Non-honoring of sovereign, sub-sovereign or state-owned enterprise obligation Political violence Unfair calling of bonds, or fair calling for political reasons Value-added services available to qualified customers Advocacy in the event of potential losses as further described at FinalClaimsOverview.pdf Manuscripted policy wordings to fit the needs of the client for the particular transaction Local experience, policy issuance and compliance worldwide 64

12 Our value to customers Stability through good times and bad Large capacity available (US$150 million) Worldwide presence and experience Membership in the Berne Union of export credit and investment insurers Awards and recognition: Zurich Credit & Political Risk has received numerous awards globally, including Best Private Insurer in Trade Finance Magazine every year since 2002 Contacts: James Thomas David Anderson Managing Director Director, Global Business Development Zurich Credit & Political Risk Zurich Credit & Political Risk (305) (202) About Zurich Sales and Distribution Services Appetites Your Contacts and Resources

13 Credit & Political Risk Short-Term Multibuyer Trade Credit Insurance Overview (Growth Target) Insurance protection for the nonpayment of commercial accounts receivable from unexpected and catastrophic losses due to insolvency, protracted default and political risks. Appetite Manufacturing and wholesale companies with the following criteria: Annual sales of at least $100M Established and sophisticated credit management procedures Experienced credit personnel Stable loss history Business to business sales Financial institutions that purchase or factor trade accounts receivable. Product Breadth Zurich Credit & Political Risk offers the following types of Short-Term Multibuyer Trade Credit Insurance policies: Whole turnover (excess of loss) Key account Single buyer Top up (excess of primary) Multi-insurer syndicated programs Receivable purchase programs Zurich s Trade Credit policy parameters for short-term receivables include: Non-cancelable buyer and country limits Buyer and country limits are approved for the policy term. Coverage will not be reduced or withdrawn mid-term Discretionary credit limit Offers insureds the ability to coverage under the policy, up to a predetermined limit, providing them with the flexibility needed to effectively manage their business and credit management processes 66

14 Aggregate annual deductible, per loss deductibles, non-qualifying loss and/or enhanced co-insurance can be leveraged for risk sharing strategies Policy limit of liability up to $250M Buyer limits up to $100M per buyer per policy Minimum premium of $75,000 Premium may be based upon sales or buyer limits Our value to customers Experienced underwriting staff that works with the client to help manage credit risks Responsive service based in New York with selective international capability Awards and recognition: Zurich Credit & Political Risk has received numerous awards globally, including Best Private Insurer in Trade Finance Magazine every year since 2002 Collaboration with public sector export credit agencies and other private insurers through our membership with the Berne Union, an international union of private and public insurers, as well as ICISA, an international association of trade credit insurers and surety bond providers Robust product offering includes Political Risk insurance solutions Contacts Anthony Barrett David Anderson Head of Short-Term Director, Global Business Development Multi-Buyer Trade Credit Insurance Zurich Credit & Political Risk (212) (202) About Zurich Sales and Distribution Services Appetites Your Contacts and Resources

15 Environmental Site Overview (Growth Target) Zurich helps companies in many industries navigate the ever-changing world of environmental risk, whether it s stricter government regulations, intensifying consumer concern on environmental issues or protecting new assets. We provide your business with easy-to-understand, cost-effective environmental insurance solutions, where you can customize your policy for today s needs and adjust in the future when new risks arise. Appetite Most preferred Agriculture Apartments Assisted Living retirement homes Bank/lender driven deals Brownfield Development Chemical blender distributor Colleges & universities Dairy Products Food production, services Forestry Gas fired power plants Hospitality hotels Hospitals Landfills Manufacturing Risks Moderate preference Animal farms Auto service facilities Coal fired power plants Crude oil pipeline International airports Iron-steel works Meat packing Oil & gas wells Metal cutting blending Metal recycler Metals mining Natural gas pipelines Nonmetallic mining Packaging Rare earth mining Real Estate, commercial office Real Estate, retail REITs Renewable energy Soft drinks & breweries TSDFs Warehouse WWTPs & WTPs Oil terminals Paper mills Petrochemical refineries Refined product pipelines Schools (K-12) Textile mills Wood treatment Less preferred Coal & lead mining Fracking (Marcellus & Utica Shale) Offshore drilling Portfolio gasoline stations 68

16 Product Breadth Z Choice Allows you to select the exact coverages you need now and pay for only those coverages Product information: Aggregate limit $25M Contractor s Pollution Liability coverage can be considered in conjunction with a Z-Choice (Fixed Site Pollution) placement. Policy terms up to 10 years Minimum premium: $10,000 Minimum deductible: $25,000 Non-admitted Target customers: Any customer with the potential to harm the environment as a result of their operations, raw materials, disposal practices and waste streams Z Choice REEL Zurich designed its Z Choice Real Estate Environmental Liability (REEL) policy to facilitate real estate transactions to provide coverage against the environmental liabilities associated with the ownership, operation, development or management of commercial real estate properties Aggregate limit $25M Offers three new coverages in the marketplace: Crisis Management Expense Aggregate Limit, Green Remediation Limit and Green Standards Aggregate Limit Lender Environmental Collateral Protection - Lender environmental policies cover the collateral value of commercial real estate backed loans in the event of a loan default and pollution event Product information: Aggregate limit $25M Each loan is covered for the term to maturity specified in mortgage agreement Written on portfolio or individual loan basis Value-added services available to qualified customers Zurich Environmental Emergency Response (ZEER) connects our Insureds to a Zurich Environmental Claims Professional, who is experienced in handling crisis management 24 hours a day days a year 69 About Zurich Sales and Distribution Services Appetites Your Contacts and Resources

17 Our value to customers Zurich is one of the largest underwriters of environmental insurance in the U.S. We offer environmental insurance products to various major industry groups We have consistently handled environmental claims as an industry leader in this segment since 1992, and our dedicated Environmental Claims department includes environmental claims professionals consisting of experienced former environmental contractors, consultants, regulators, underwriters, and attorneys Environmental Claim professionals regularly handle catastrophic losses including explosions, chemical releases, oil spills, fatalities, brain injuries, burn injuries, paraplegia and quadriplegia both domestically and internationally Contact Robert Hampel Head of Environmental Site (404) Debra Hausser Financial Institutions Leader Environmental Site

18 Healthcare Professional Liability Overview (Growth Target) (Part of Healthcare Practice Group) With a wide spectrum of products offered through the Healthcare Practice Group, Zurich offers its customers coverage for Professional Liability, Property and Casualty exposures. Zurich s customers depend on the responsiveness of their Zurich service team which represents expertise in claims, risk consulting and underwriting for the past 20 years. We deliver value through efficiency and expertise. Appetite Most preferred Various classes of hospitals: Academic Medical Centers & others General Medical Surgical Women s & Children s International healthcare facilities, including Canadian based facilities and foreign locations of U.S. providers. Moderate preference Behavioral Healthcare Least preferred Dialysis as a stand-alone operation Independent physician groups Individual physicians Long term care facilities stand alone Pathology labs as a stand-alone operation Most out-patient facilities: Blood Banks Labs Rehab Facilities Surgical Centers...and many more Out of Appetite First dollar coverage Occurrence coverage for Healthcare Professional Liability (HPL) 71 About Zurich Sales and Distribution Services Appetites Your Contacts and Resources

19 Product Breadth Primary and Excess Coverage (Umbrella, Excess, Captive Reinsurance) over underlying Professional Liability, General Liability, Auto Liability, Employers Liability, and other casualty lines. Ambulance Integrated programs Property Security & Privacy and more! Value-added services available to qualified customers Endorsed by University Healthcare Consortium as preferred carrier for Healthcare Professional Liability Offers Healthcare Symposium with continuing education credit toward risk management accreditation Regional seminars and educational programs to alert customers on emerging trends Assessment tools for Security & Privacy Supply chain management assessment White papers offering research on topics affecting hospitals and clinicians Customized, on-site consultation and education Clinical Risk assessment reports Complimentary subscription to ECRI Institute Healthcare Risk Management System Advising on integration of newly employed physicians Our value to customers 5 regional offices that identify risk trends and share a national perspective with our customers Claim reserving consultation Supporting customers through Crisis Management with media specialists E-Discovery relationships to help respond efficiently Industry expertise and a collaborative working relationship Range of relationships with medical experts and consultants to assist in Claims resolution Broad experience covering hospital systems conducting mergers & acquisitions Contacts Michael Halvey (Interim) Head of Healthcare Practice (847) michael.halvey@zurichna.com Patrick Moylan East Region (212) patrick.moylan@zurichna.com Brian McDevitt South Region (404) brain.mcdevitt@zurichna.com 72

20 Management Solutions Zurich Specialty Products Errors and Omissions (E&O) Overview (Growth Target) Specialty E&O solutions provide our customers with the flexibility they are looking for when covering professional liability exposures through the following core products: Zurich Pro Plus Zurich Security & Privacy Protection Zurich Employed Lawyers Select Appetite for E&O Miscellaneous E&O Appetite: Most preferred Business consultants; HR, Mgmt., marketing, training Property managers; 3rd party, not domiciled in CA Real estate agents; 3rd party, not domiciled in CA Event planners/coordinators Business process outsourcers Freight forwarders Receivership services Trust management (3rd party) Office administration Book keeping services (non CPA) Public relation services Moderate preference Collection agents (3rd party, no debt/ receivables factoring) Franchisors Medical billing/coding TPA services Printers (no cost of corrections or overredemption coverage) Very limited appetite for risk needing contingent BI/PD coverage (case by case basis) Out of Appetite Accounting firms/services Actuarial/valuation services Appraisal, surveying or inspection Construction/building/ development Design/engineering/ architectural Entertainment; bands, actors etc. Religious organizations/ services Law enforcement/security/ detective Financial services; lending, insurance brokerage, ATM servicing Railroad operations Maintenance operations Title, escrow, abstract services Marine cargo operations Trucking/common carriers and contract carriers Publishers/broadcaster Lead generation services Aviation and associated operations 73 About Zurich Sales and Distribution Services Appetites Your Contacts and Resources

21 Technology E&O Appetite: Most preferred IT consulting Data service/management Web hosting/development Business software; development/sales/ distribution IT equipment, maintenance, integration services Cloud service providers (SaaS, PaaS, and IaaS) Moderate preference Individual consumer software; development, sales, distribution Telecom hardware Electronic component manufacturing Manufacture of computers/information processing equipment Internet service providers Systems analysis/ design Out of Appetite Actuators or other process control manufacturers Game developers Chip Manufactures/pure manufactures Software/hardware involved in medical procedures Financial trading software Security and Privacy Appetite: Most preferred Healthcare Healthcare service providers Technology Data management/hosting Retail Manufacturing Hospitality Most classes of business fit our appetite Moderate preference Education Public/government entities Casinos Out of Appetite Payment card processors Financial Institutions; banking, trading, lending, Insurance services Social networking sites Restricted classes only for Media; Publishers/broadcasters Online advertising Movie production houses Online media portal sites; AOL, Yahoo, You Tube, Facebook, etc. 74

22 Employed Lawyers Appetite: Most preferred Very broad appetite Zurich E&O, S&P, and ELP Coverage Highlights: Most preferred 90 day automatic extended reporting period Definition of covered media extends to print and electronic content including books, pictures, broadcast, software, and more Insured s liability included for actions of independent contractors and third party vendors, and leased and temp workers Most favorable venue wording Moderate preference Most classes can be added to E&O coverage via endorsement Moderate preference No name in combination language for coverage trigger Consumer redress fund applies to the full limit of liability No maintenance of network language exclusions Available coverage for healthcare records remediation Voluntary and statutory reported Free access to erisk Hub Zurich Risk Engineering Services available Out of Appetite Political action committees Charitable organizations Lobbying firms Out of Appetite Broad definition of insured, extends to contract and parttime lawyers as well as paralegals, notaries, and support staff Broad coverage for probono and moonlighting Three year look back provision on insured vs. insured exclusion 80/20 cooperation clause Full limit for securities claims Product Breadth Zurich Pro Plus provides limits of up to $25M and offers customers extensive insurance protection with the flexibility to choose coverage that works best for them, all in one policy: Miscellaneous professional and media liability Technology and media liability System Security and Privacy liability Primary and Excess for both E&O and S&P 75 About Zurich Sales and Distribution Services Appetites Your Contacts and Resources

23 Zurich Security and Privacy Protection coverage helps customers address privacy concerns, data protection and system security. The standalone policy provides: Security and Privacy Liability coverage, with limits up to $25M Privacy breach costs* Other first party coverages*, including business income loss and cyber extortion threats Internet media liability coverage* Flexible retention Segmented teams focused on the needs of National Accounts (over $750M revenues) and Middle Market Accounts (under $750M revenues) *available as options for additional cost Zurich Employed Lawyers Select offers an E&O policy specifically for staff attorneys. In addition to many features and enhancements found in Zurich s directors & officers policies, the coverage includes: A broad definition of insured that extends to contract and part-time employed lawyers A flexible, extended reporting period of up to six years for the entity Broad coverage for moonlighting and pro bono work 80/20 cooperation clause No sublimit for securities claims Value-added services available to qualified customers Zurich s Risk Engineering assessment is available to all Security and Privacy qualified customers, assisting in developing a tailored risk management approach (certain services may be provided on a fee-for-service basis). Services led by our Cyber Segment Director. Upfront cyber risk assessment Pre-breach assessments Review security practices Conduct network vulnerability scan and perform testing services Zurich s erisk Hub, powered by NetDiligence, helps respond to privacy events. erisk Hub includes roadmaps to help guide customers through security and privacy incidents, risk management tools that focus on state notification laws and an information-rich learning center. Customers may also engage (at their own cost) additional prevention and recovery resources from NetDiligence and Kroll Fraud Solutions, which provide pre- and post-breach services.¹ 76

24 Our value to customers Dedicated Risk Engineering Cyber Segment Director Industry leading forms for E&O Regionally dedicated and experienced underwriters. We pride ourselves on our global footprint to align with our brokers and customers Superior claims capabilities and customer service. Specialty E&O stands apart from our peers with an integrated claims model bringing underwriting and claims together to provide a superior product Total global value proposition. Zurich s reach is worldwide and can provide solutions as the customer s global footprint evolves Cyber Thought Leadership from Zurich 1. NetDiligence and Kroll Fraud Solutions are not subsidiaries or affiliates of Zurich and use of their products and services are independent of, and not included within, the Zurich Security and Privacy Protection policy or any other Zurich product or service. Zurich expressly disclaims any and all damages and other costs that may arise related to the use of or reliance upon the products, services, representations or warranties made by or on behalf of these vendors. Contact Catherine Mulligan Head of Specialty E&O (212) catherine.mulligan@zurichna.com 77 About Zurich Sales and Distribution Services Appetites Your Contacts and Resources

25 Management Solutions Zurich Corporate Directors and Officers Liability Insurance: Zurich D&O Select Overview A suite of flexible coverages offering for public companies and large private companies which incorporate 100+ policy enhancements. Appetite All publicly traded U.S. companies, as well as private companies with revenue over $2.5 Billion. Corporate has a diversified portfolio comprised of major industry classes and varying sizes. Preferred: Energy, Manufacturing, Services Least preferred: For-Profit Education, Biotechnology Product Breadth Directors and Officers ZEUS Side A policy - insurance coverage for directors and officers personal assets if the company cannot indemnify them, inclusive of industry leading international coverage Employment Practice Liability (EPLI) Fidelity Transactional Liability Value Added Services D&O Corporate Indemnification: a reference guide by country helps manage global risks more effectively Our value to our Customers Strong customer focus Clearly articulated, consistent underwriting appetite Integrated claim model and superior customer service Expertise in handling international programs Contact Will Fahey Head of Corporate D&O (212) will.fahey@zurichna.com 78

26 Management Solutions Real Estate Investment Trusts (REIT) D&O Zurich has a longstanding record as one of the top carriers within the REIT sector. We have an experienced team of dedicated underwriters and claims professionals that are able to respond to the unique needs of REIT clients. Appetite All REITs with SIC code of 6798 Most preferred Publicly Traded Equity REITs in the following sectors: Industrial, Office, Retail, Residential, Lodging/Resorts and Specialty sectors including Self Storage and Timber Moderate preference Publicly Traded Equity Healthcare REITs Least preferred Hybrid Equity REITs Out of Appetite Mortgage REITs and Public Non-Traded REITs Product Breadth Primary and excess for the following products: D&O, A Side/DIC, EPLI, Fiduciary, Fidelity Value Added Services to Qualified Customers Zurich D&O Select and Excess Select offer numerous competitive enhancements Primary REIT coverage enhancements custom tailored to the specific needs of today s REIT clients International Programs capabilities from Zurich offering locally admitted policies in foreign jurisdictions Contacts Jason Rogers Anthony Ottati Vice President Senior Underwriter (212) (212) jason.rogers@zurichna.com anthony.ottati@zurichna.com 79 About Zurich Sales and Distribution Services Appetites Your Contacts and Resources

27 Management Solutions Zurich Private Select and Zurich Not-For-Profit Select Overview A suite of flexible coverages offering not-for-profit organizations and private companies best-in-class insurance solutions in today s marketplace. Five key coverages are offered through a modular offering: Directors and Officers Employment Practices liability (including third party) Fiduciary liability Crime Kidnap & Ransom Through our relationship with Hiscox, a leading provider of kidnap and ransom insurance, Zurich is offering Kidnap & Ransom coverage to qualified private companies and not-forprofit organizations. Zurich Private Company Select and Not-for-Profit Select clients can now take advantage of additional coverages and services to help protect the security of their employees. Appetite Preferred Industry classes: Business services Charitable organizations Durable goods Electric, gas and sanitary services Fabricated metal products Food stores Industrial machinery and equipment Lumber and wood products Manufacturing Mining non-precious metal Oil and gas drilling, exploration Paper and allied products Rubber and miscellaneous plastic manufacturers 80

28 Product Breadth Our product solutions can be customized to a customer s needs. Zurich s Private Select and Zurich Not-For-Profit Select has the flexibility to respond to one coverage need or to provide a seamless suite of up to four coverages depending on each company s requirements. Streamlined application process and single point-of-contact for underwriting. Capacity up to $25M is available Coverage is available on a duty-to-defend basis for private companies with up to $100M in revenues and on an indemnity basis for companies with revenues greater than $100M in revenues. An additional Limit of Liability for Defense Costs of $1M is available. Value-added services available to qualified customers HR Care * (hrcare.com) provides access to employee law resources HRClassroom.com offers a way to deliver quality, easy-to-use employee compliance training Hotline services feature personalized, practical, confidential advice from experienced attorneys at one of the country s leading employment law firms, Jackson Lewis LLP Our value to customers Industry leading forms for Management Liability Regionally dedicated and experienced underwriters. We pride ourselves on our global footprint to align with our brokers and customers Superior claims capabilities and customer service. Management Solutions Group stands apart from our peers with an integrated claims model bringing underwriting and claims together to provide a superior product Total global value proposition. Zurich s reach is worldwide and can provide solutions as the customer s global footprint evolves * HR Care and Control Risks are not subsidiaries or affiliates of Zurich and use of their products and services are independent of, and not included within, Zurich s products or services. Zurich expressly disclaims any and all damages and other costs that may arise related to the use of or reliance upon the products, services, representations or warranties made by or on behalf of HR Care and Control Risks. Contact Beth Goldberg Head of Middle Market D&O (212) beth.goldberg@zurichna.com 81 About Zurich Sales and Distribution Services Appetites Your Contacts and Resources

29 Railroad Liability Overview Navigating the complex risks of your client s railroad operations and knowing which insurance coverages will best protect their investment are daunting tasks. With two decades of railroad risk management experience, Zurich s unique perspective of railroad insurance can help. Appetite Most preferred Class I, II and III railroads Commuter, mass transit and light rail systems Excursion operators and railroad museums Lessors of rail equipment and locomotives Lessees of rail equipment and locomotives Shortline and regional railroads Suppliers and service providers Tourist and scenic railroads Terminal and switching railroads Track owners Moderate preference Manufacturers of non-critical rail car and locomotive components Trans loading only operations Least preferred Lessors of pressurized tank cars Out of Appetite Manufacturers of critical rail car and locomotive components Product Breadth Railroad Operations Primary and excess programs Contingent liability insurance for lessors and lessees of rail equipment General liability for track owners Force accounts Railroad Protective Primary, excess and blanket programs 82

30 Value-added services available to qualified customers Zurich Environmental Emergency Response (ZEER) Loss Control Services Same day turnaround on railroad protective quotes Railroad property capability Crisis management Our value to customers United States and Canadian coverage territory Quality claims service, responsiveness and technical knowledge 20 years in the Railroad insurance business Railroad property capability Contact Please visit for a current contact list and coverage applications. 83 About Zurich Sales and Distribution Services Appetites Your Contacts and Resources

31 Zurich Railroad Property Overview Zurich Rail Property offers flexible property coverage designed to provide insurance protection of an Insured s valuable Railroad Assets. Appetite Target Classes Commuter Rail & Light Rail Large Freight Railroad Companies (Class I) Leased Railroad Rolling Stock & Equipment Railroad Equipment owned by non-railroad Companies Regional Railroads (Class II) Short Line Railroads (Class III) Product Breadth Comprehensive Railroad Property Policy Provides coverage for Building, Contents, Rolling Stock, Maintenance of Way Equipment and ancillary Inland Marine Coverage Railroad Rolling Stock (Locomotives, passenger cars, boxcars, and tankers) Rolling Stock Leased or Rented to Others, Track & Roadbed, Business Income & Extra Expense Maintenance of Way Equipment Bridges and Tunnels Bill of Lading Foreign Rolling Stock Our value to customers Domestic Capacity up to $25M Mono-line Primary and Shared Excess Programs Underwriting Expertise & Flexibility Exceptional Claims Services Risk Engineering Services Contact Robert Merluza Senior Underwriter Specialty Products/Railroad Property (212) robert.merluza@zurichna.com 84

32 Surety Overview A surety bond is a written agreement that guarantees performance of a contract if the bonded entity or individual fails to perform in accordance with the terms and conditions of the contract or obligation. Contract surety bonds are required for construction contractors who perform public work projects and commercial surety bonds are used to cover a wide variety of non-contract obligations. Appetite Contract Surety Capacity of $2B or more Construction companies with strong net worth and working capital and revenue $10M and above Customers based in North America or internationally General Contractors, Civil-Heavy Highway, major sub trades such as Mechanical and Electrical Contractors Commercial Surety Fortune 2,000 and regional companies with strong credit ratings (BBB or above) Best in class companies in finance, retail, utilities, mining, manufacturing, pharmaceutical and transportation Capacity for single bonds up to $600M including appeal bonds for top credits Product Breadth Contract Bonds Bid Bonds Performance Bonds Payment Bonds Supply Bonds Commercial (Non-Contract) Bonds License and Permit Bonds Court Bonds (judicial bonds and fiduciary bonds) Miscellaneous Bonds Value-added services available to qualified customers Surety Benchmarking Report for construction customers 85 About Zurich Sales and Distribution Services Appetites Your Contacts and Resources

33 Our value to customers Zurich helps U.S., Canadian and internationally based customers succeed by offering meaningful surety capacity through a relationship-based approach with locally based underwriters empowered with decision-making authority. Market Leading Surety Provider Top three global surety provider in the world with a presence in more than 60 countries Provide capacity of up to $2B or more to more than 40% of the largest U.S. contractors with competitive pricing Industry Expertise One of the largest continuous operating U.S.-based surety provider since 1890 Surety underwriters with average of 21 years experience Dedicated Risk Management group and 35 claim attorneys on staff throughout North America Flexibility Field underwriters across 38 locations have the substantial local authority to respond to a customer s needs quickly Contact Michael Bond Head of Surety (410) michael.bond@zurich.com 86

34 Surplus Lines Property Zurich Specialty Products provides property products for catastrophe-exposed and hard to place risks through select wholesale broker relationships to the Excess and Surplus Lines marketplace. Appetite Preferred Churches and Religious Institutions Condominium Associations Educational Facilities Healthcare Facilities, Nursing and Retirement Homes Hospitality/Resorts Manufacturing Facilities (Light to Medium) Municipalities Real Estate Schedules Retail and Wholesale Schedules Warehouses and Distributors Talk to a local underwriter for additional Classes of Business Least Preferred Habitational: Garden Style & Mid/High Rise Apartments Out of Appetite Builders Risk Energy & Chemical Related Risks Product Breadth Property We provide insurance solutions to the E&S marketplace with property coverage for all-risk coverage including the perils of Earthquake, Flood and Named Storm. We offer capacity up to: $25 million All Risk per occurrence including Flood and Earthquake outside of Critical Catastrophe Zones $10 million All Risk per occurrence including Flood and Earthquake in Critical Catastrophe Zones 87 About Zurich Sales and Distribution Services Appetites Your Contacts and Resources

35 Capacity can be offered on a primary and excess layer basis, and quota share participation of layers is acceptable. Coverage can include: Critical Catastrophe Earthquake within the State of California, Alaska, Hawaii and Pacific Northwest and New Madrid EQ Zones Zones Flood: Exposure in all SFHA 100 year Flood Zones Named Storm: Entire State of Florida and all Tier 1 locations in the States from Virginia through Texas (includes Harris Co.) Our value to customers Underwriting expertise Dedicated and experienced underwriters provide ease of contact and knowledgeable service with a goal of providing a stable, long-term relationship Responsive claims services Our claims team of professionals consistently achieves technical excellence and high ratings for their timely and efficient service Risk engineering services Zurich s team of specialized risk engineers utilize our suite of internal resources to understand, identify and manage our customers risks Contacts James Dowdy Profit Center Manager (404) jim.dowdy@zurichna.com Corey Robinson Underwriting Manager (404) corey.robinson@zurichna.com 88

36 Umbrella Overview Specialty Products Umbrella offers both lead and excess solutions for construction customers of all sizes and commercial customers with revenues up to $750M. Appetite Target industries include: Restricted classes: Contractors and Construction Wrap-Ups Invasive Medical Products Environmental (supported) Pharmaceuticals Financial Institutions Hotels and Restaurants Manufacturing and Processing Real Estate Technology Transportation Wholesale and Retail Stores Product Breadth Umbrella Liability Flexible A/B coverage form eliminates gaps Excess Umbrella - Provides excess limits over lead umbrella policies and other excess policies Straight Excess Provides excess limits over primary coverage Lead Umbrella features Zurich s Umbrella Form is a policy form with clear language that provides two separate Insuring agreements Coverage A and Coverage B Coverage A provides clear coverage grants with few exclusions and follows the terms and conditions of all scheduled underlying policies Coverage B provides broader than primary coverage grants for the truly fortuitous loss exposures Fewer definitions means coverage will be consistent with terms and conditions of underlying forms Crisis Management Coverage included in most states an important coverage enhancement Form automatically accommodates defense inside and outside limits Ability to write on both a supported and unsupported basis Ability to write on both admitted and non-admitted policy forms 89 About Zurich Sales and Distribution Services Appetites Your Contacts and Resources

37 Our value to customers Dedicated excess casualty claims team Responsive claims services in an efficient and timely manner Industry Leading Forms - Including our flexible A/B coverage form Capacity Limits up to $50M to accommodate customer s needs on a ventilated basis Superior Claims Capabilities - Our claims team consistently achieves high ratings for their service Regionally dedicated and experienced underwriters We align ourselves with our brokers and customers Contact Susan K. Gibson, CPCU Head of Umbrella/Specialty Products (412) susan.k.gibson@zurichna.com 90