RISK CONTROL SERVICES. Global Specialty Lines

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1 RISK CONTROL SERVICES Global Specialty Lines

2 RSA Risk Control a continuum of service Risk is everywhere. That is an undisputable fact. But how you manage or control risk is the key to protecting your people, your assets and your reputation. Welcome to RSA Insurance Risk Control Services and the critical skills we bring to insurance. Risk Control Services is unique in that we serve two distinct customers. First we assist RSA underwriters so that they can accurately assess a risk. Our team of consultants is trained to handle a desktop review, to do an Estimated Maximum Loss (EML) analysis or conduct an on-site survey. This level of research gives underwriters the confidence to write the business and just as importantly, underscores the value we can bring to the insured going forward. When dealing with the insured, risk control can make a profound impact. Our consultants bring specialized experience and skills to the business. For example, RSA site surveys for property are comprehensive and detail any perils exposing your facilities to fire, explosion, flood or collapse. Dealing with risk There are four ways to approach risk each with its own merit or downside. Avoidance Avoidance is not often a practical solution, but most businesses operate with a degree of risk. Considering that risk can come from human error, accidents and natural causes, avoidance is not a practical option. Acceptance By simply accepting risk and dealing with the consequences, the game can be quite costly. Consequences can range from reduced profit, business interruption, or reputational damage not a prudent way to run a business. Transference This can be achieved by having the right insurance which gives the advantage of financial protection, along with knowing the cost of the risk and being able to budget accordingly. This may also involve self-insurance or retention strategies by the insured. Management The preferred tactic is to combine risk transfer with disciplined risk management. By assessing the risk and mitigating its potential to occur, businesses are taking a proactive approach. A sound risk management program inspires a culture of safety and can enhance a company s reputation and profits.

3 HOW WE ARE ORGANIZED Our Risk Control team is highly specialized and organized to support the following products: Property Our consultants across Canada provide ongoing hazard analysis of the property through on-site visits. By assessing the risks and offering recommendations, we help customers get the best possible result from RSA s insurance program. Our aim is to protect your company s assets while providing practical solutions to minimize the hazards. Our specialists add value to the insured wherever the location, or the scale and size of the risk. Liability The spectre of litigation is increasing for business and that means being compliant is imperative. Risk comes in many forms the products and services you provide, and the potential harm that can be caused by the materials or manufacturing process. But that s just the start businesses must be aware of their legal liabilities and obligations. Risk Control can assist your customers by reviewing risk and documentation and submitting a risk mitigation report. Each customer is unique and we do what it takes to find cost-effective solutions. We are strong proponents of sharing best practices and transferring our knowledge to customers through training and education. Construction Construction projects are complex and so are the hazards. These projects require a review of the physical and operational hazards facing the insured, the project, suppliers, contractors and equipment. Our consultants are experts in the field and speak the same language and can identify risks, recognize the perils and make mitigation recommendations all without interruption to your client s schedule. By conducting regular surveys, we ensure risks are being identified and reduced. We also work closely with our underwriters, to ensure that RSA s insurance products are meeting a project s changing demands. Fleet One of the riskiest activities for an employee is operating a motor vehicle. Unsafe practices and collisions can lead to loss of life, serious injury and/or economic repercussions. Risk Control Services can be an ally in reducing this exposure. From a Fleet Safety Management program, to a Driver Safety program and many other proven tools, we can improve your fleet operations. Taking a proactive and methodical approach can reduce collision frequency and ultimately, lower insurance costs. Being on the road does not have to negatively impact a company s efficiency or profitability.

4 Our Services Risk Engineering & Survey Reports Risk Identification & Evaluation Recommendation follow-up Account Consultancy Project Management/Plan Review BI Analysis (location & corporate level) Client Training Post Loss Surveys (assessing damage, causation) Windstorm Evaluations Business Continuity Management Consulting and Analysis Impairment Management BROKER PARTNERS AT THE FOREFRONT RSA Canada puts brokers firmly at the centre. We recognize the importance of a solid broker partnership and are constantly enhancing our products, service and delivery. We believe Risk Control Services is a value-added benefit to your clients conducting business regionally, nationally or globally. Our level of expertise and support can be leveraged so your clients know we are there to reduce losses, avoid downtime and get the job done. OUR PEOPLE RSA has a seasoned team in place with the right skills to deliver brilliant service. Over the years, we have selected and trained people from the industry who know your business, how it works and how to deliver customer service. Our team s philosophy is focus on the solution, not the problem. We also recognize that in order to be an insurer of choice we need to deliver the full package from highly skilled underwriters, to risk control and claims specialists who are experts in their jobs. RSA has the right people to do the job. SECTORS SERVED RSA insures many of Canada s major corporations. We also provide comprehensive insurance programs to small-to mediumsized enterprises (SMEs) which are key to the Canadian economy. Risk Control supports RSA in serving a wide range of commercial and industrial sectors, including: Chemicals & Petrochemicals Commercial Fleets & Trucking Commercial Real Estate Construction & Contracting Educational Institutions Energy Financial & Professional Services Forestry Healthcare Hospitality Logistics & Warehousing Manufacturing & Distribution Mining Power Generation & Utilities Municipalities Renewable Energy Retail & Wholesale Steel Manufacturing, Recycling & Distribution Telecommunications & Technology

5 The RSA Canada Risk Control difference: Global Risk Control services in over 30 countries Ability to service regionally or nationally with a high level of competency Dedicated risk specialists supporting Property, Liability, Construction and Fleet Solid integration with RSA underwriters Flexible and creative risk solutions An emphasis on sharing knowledge via client education and seminars A culture of constant professional development within Risk Control Accredited and experienced team who are passionate about their job CONTACT For more information, contact Dom Lopes, Assistant Vice President, Risk Control Services, Global Specialty Lines at or Visit rsabroker.ca/gsl Protecting a company s assets is the first step in a solid risk control program. While there s a multitude of risks to consider, we believe all are known, correctable or manageable.

6 2014. RSA is a registered trade name of Royal & Sun Alliance Insurance Company of Canada. RSA and the RSA logo are trademarks used under license from RSA Insurance Group plc. The information in this brochure is intended for promotional purposes only. It contains some information about coverages and services offered by RSA, but does not list all the conditions and exclusions which apply to described coverages and services. The actual wording of the policy and the local law govern all situations. rsabroker.ca/gsl

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