Halloran Consulting Group Improves Productivity with PGi s Online Meetings

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1 Halloran Consulting Group Improves Productivity with PGi s Online Meetings 1

2 HALLORAN CONSULTING GROUP IMPROVES PRODUCTIVITY WITH PGi S ONLINE MEETINGS Halloran Consulting Group provides focused and systematic solutions to the life sciences industry. The firm specializes in a wide range of consulting services, including regulatory affairs, on-demand senior expertise, program management, clinical development, trial master files and many other facets in the healthcare industry. Their mission is to provide top-tier support for multinational businesses of all sizes to overcome challenges to growth, including integrating technology into long-term operational strategies. To help prove their own leadership in digital business to clients, the company chose PGi s online meeting solution, imeet, to improve every collaborative activity at Halloran, including meetings, training, hiring and client coordination. Now, the company s technological infrastructure better demonstrates their capacity to guide clients in virtual development. 2

3 ALIGNING TECHNOLOGY WITH BUSINESS VALUES As Operations Manager, it is up to Ross Geller to procure, implement and test company-wide tools that help Halloran consultants do their jobs more effectively without sacrificing their already exceptional support to clients. He determined their previous virtual meeting software failed to meet those expectations. According to Geller, the previous web conferencing product only worked about 20 percent of the time and consultants were limited to subpar presentation capabilities and no video conferencing component. This, coupled with choppy screen sharing and a lack of intuitiveness, undermined Halloran s culture of close collaboration and innovation. Just as they coached clients to do, Halloran searched for a technology solution to align with their own organizational goals. Understanding how critical this tool was to delivering excellence, Geller used a team of decision makers the Director of Operations and Business Development, a Principal Consultant and an Associate Consultant to find a better solution. PGi ELEVATES THE ONLINE MEETING EXPERIENCE Geller and the team compared a total of five vendors for online meetings against a checklist of requirements: reliability, ease-of-use, crossplatform integration (including mobile devices) and dependable international dialing. About 25 percent of our business is done internationally, and international numbers would not work well with our previous provider, Geller said. imeet met all expectations for their online meeting solution, and as a provider, PGi won the company over with a higher level of customer support, including Halloran s dedicated account executive. Bill Horan s our go-to guy and never fails to deliver excellent team support, Geller said. With a quick installation and simple setup, Halloran implemented the solution through their in-house team and went live with the new technology in a matter of weeks. imeet was adopted by 100 percent of users and integrated into all facets of the business: Meetings: imeet allowed Halloran s employees to meet from anywhere, whether they were in the company s brand new headquarters in Boston s Innovation District or telecommuting from home. The ability to start and join meetings with a single click made it easy for Halloran s team to hop on impromptu meetings to discuss projects anytime, while full-stage video created an immersive meeting experience. PGi s complementary imeet app increased mobility and accessibility for both clients and telecommuting firm workers. DID YOU KNOW: Companies using mobile video conferencing gain additional value from video investments than companies using video conferencing alone. 36 percent more remote participation. 21 percent better customer service. 16 percent better employee training. Source: Aberdeen Group 3

4 If you ask me what my dial-in number is, I have no idea, but with imeet, there s no remembering passcodes. No matter where I am, I can join on my ipad or phone. I don t have to be chained to my laptop. Ross Geller Training: imeet s efficiency and enhanced conferencing control produced smoother trainings. Void of technical mishaps and teeming with features for engagement (like chat, file sharing and screen sharing), employees received better instruction, and instructors could better ensure attendees understood the material. Plus, Halloran could record trainings and reuse them when employees switched roles, saving time. Hiring: Engaging, face-to-face video interviews over imeet allowed interviewers to evaluate body language and get a better feel of prospective employees to ensure they were a cultural fit. PGi s solution also integrates social media sites, so interviewers could browse a candidate s online profiles without leaving the online meeting room. Client Coordination: imeet offers superior support, performance and reliability so consultants conveyed only passion, trustworthiness and expertise, and in turn, clients felt confident in Halloran s business recommendations. imeet BRIDGES BARRIERS FOR BETTER PRODUCTIVITY Although Halloran only recently implemented imeet in November of 2014, Geller has already seen productivity benefits, including: More efficient meetings: As an extension of the brand and office space, imeet increased meeting space capacity so Halloran could meet more people with greater frequency. And because imeet felt more like a conference room than software, employees took online meetings just as seriously as in-person meetings. People pay more attention because they actually think they re in a conference room, and when they see people s faces they re not as likely to multitask, Geller said. Better engagement: From high-definition video to customized backgrounds, imeet s slick interface offered a more personalized online meeting experience that made meetings more interactive for both employees and clients. This allowed Halloran to deliver on their promises of a personalized approach, more hands-on development and an on-demand development team for each client. In consulting you have to be able to be present, and with imeet, we can truly be on demand to clients. Interaction rises to another level, and clients are really impressed. We can actually talk to clients and see them physically instead of speaking through a phone. Ross Geller Accelerated hiring: Instead of traveling to meet candidates, Halloran has saved those costs by comfortably hiring from a distance through imeet. This has also dramatically shortened the hiring process and brought new talent on board quicker. Increased access to high-quality candidates: Halloran seeks the best talent in the industry to set them apart. Without geographical limitations, they ve competed for the most experienced, passionate and results-driven individuals to join their team using imeet. 4

5 DID YOU KNOW: About 81 percent of organizations leveraging video interviewing achieve their key performance indicators (KPIs) and outperform organizations that don t use video to recruit. Compared to organizations not using video, they save more time and money filling positions with 35 percent better results on search time and 32 percent better results on cost per hire. Source: Aberdeen Group Less administrative burden: imeet decreased time spent on administrative tasks like scheduling, joining, muting and recording meetings. By removing manual steps, Halloran s team saved time to focus on what matters most delivering excellence to clients. Decreased travel time and costs: imeet s virtual meetings are so seamless, it truly eliminated the need to travel for hiring, training, client interaction and employee meetings. We don t have to have people come into the office anymore, Geller said of how imeet supports their telecommuting workforce. Instead of traveling two hours, people can be billable and working those two hours. PGi s solution only ended up being a 10 percent increase in cost, but the increase in productivity and efficiency is far more. imeet fits into our very forwardthinking culture, and the ROI is going to be tremendous. It is a win internally and externally for our organization. Ross Geller Halloran s Success Challenge To support remote workers and the 25 percent of their business done internationally, Halloran needed an intuitive meeting solution with better mobility and reliability. Solution The company implemented PGi s imeet online meeting solution to support mobile meetings, virtual employee training, immersive video interviews and more personalized interactions with clients. Results Halloran achieved 100 percent user adoption and increased productivity across the company with more efficient meetings, better engagement, accelerated hiring and decreased travel time and costs. ABOUT PGi PGi is the world s largest pure-play provider of collaboration software and services. PGi s unified collaboration platform empowers business users and teams to connect, share ideas and manage projects with the simplicity and everywhere-access of the latest cloud technologies. PGi has a global presence in 25 countries, and its award-winning solutions provide a collaborative advantage to nearly 50,000 enterprise customers, including 75% of the Fortune 100. In the last five years, PGi has helped over a billion people worldwide connect, collaborate and get work done in teams, large groups and one-on-one. For more information, visit PGi at pgi.com. 5

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