Division of Online Programs

Transcription

1 Mission / Purpose Collaborate and support. Division of Online Programs Detailed Assessment Report I. Goals and Outcomes/Objectives, with Any Related Measures, Targets, Findings, and Action Plans A. Goal: Address the major educational issues of the region Address the major educational, social, cultural, and economic issues of the region and in doing so promote a positive image of the institution and the area 1. Objective: Improve perception of UWA Online Programs Improve perception of UWA Online Programs and educate people in the region of the benefits of the degrees offered online, including job opportunities a. Measure: Increase online enrollment Online enrollment in undergraduate and graduate courses will increase. A Business Object Report comparing Fall 1 sessions will provide evidence for this measure. Online enrollment will increase by 10% based on Business Object report comparing Fall One enrollment to the previous year Fall One enrollment. 2. Findings ( ) - Target: Not Met Enrollment did not increase by 10% for the school year. Each term showed a modest decrease in enrollment 3. Action Plans: a. Online Programs will be more actively involved in undergraduate and graduate recruitment. Online Programs will be more actively involved in graduate and undergraduate recruitment. Host reception for online students and faculty after each Commencement. Established in Cycle: Implementation Description: Advisors will attend one professional conference related to online advising and recruitment and participate in a webinar on online advising. Responsible Person/Group: Martha Hocutt Additional Resources Requested: Funds for training and travel. Funds for hosting reception for online graduates and faculty. Budget Amount Requested: $4, (recurring) 9/4/2014 Dean meets weekly with the Division of Online Programs. During the meetings, staff discusses what is working, what is not working, and what needs to be changed. Staff is taking a proactive approach to improve recruitment efforts. Page 1 of 28

2 b. To continue to investigate needs of military students To continue to investigate needs of military students. Established in Cycle: Implementation Status: Terminated Implementation Description: Survey military education center directors for information on what new online services are needed for military students. Responsible Person/Group: Martha Hocutt and Bill Wagnon Additional Resources Requested: None 9/4/2014 A new Military Connect Scholarship program is being designed. This opportunity will assist military spouses and children. c. Increase exposure of UWA online Increase marketing budget by $180,000 to improve perception of UWA Online and increase enrollment. $10,000/month would be allocated to elearners, which has been a proven effective marketing outlet. $5,000/month would be allocated to social media outlets, such as Facebook, which also has proven to be effective. $20,000 for state approval in all 50 states. Established in Cycle: Implementation Description: $10,000 per month for elearners. $5,000 for social media. $20,000 for state authorizations Responsible Person/Group: Martha Hocutt/Kent Partridge Additional Resources Requested: None Budget Amount Requested: $200, (recurring) 12/14/2012 Marketing budget moved to Provost office. d. Increase enrollment through partnerships DOP dean will be actively engaged in forming partnerships with businesses, school systems, Head Start Centers, and community colleges. Implementation Description: Contact made with prospective partners. Schedule meetings with potential partners Additional Resources Requested: Money for travel Budget Amount Requested: $5, (recurring) e. Provide professional development for advisors Require each advisor to participate in a minimum of one professional development activity per year. Implementation Description: Advisors will attend a professional conference or participate in an online webinar annually. Budget Amount Requested: $3, (recurring) Page 2 of 28

3 f. Provide professional development for faculty Conduct annual faculty meeting that includes professional development opportunities for faculty. Host webinars for professional development. $3000 Implement an Excellence in Online Teaching grant to fund professional development for faculty who commit to sharing information learned through grant activities. $10,000 Implementation Description: Annual faculty meeting, Webinar Excellence in Online Teaching Grant Additional Resources Requested: none Budget Amount Requested: $13, (recurring) b. Measure: Career Web Page Create web page with information about associated career opportunities for each online program. Set up page to view number of visitors, and if possible, by state. Average 200 visits per month to web site measured by tracking number of clicks. 2. Findings ( ) - Target: Partially Met Division purchased a new product, ION. This product will allow division to create landing pages specifically designed to address programs and career options. The landing pages are in the developmental stages. Once launched, division will be able to accurately track student use. 3. Action Plan: Increase enrollment through partnerships DOP dean will be actively engaged in forming partnerships with businesses, school systems, Head Start Centers, and community colleges. Implementation Description: Contact made with prospective partners. Schedule meetings with potential partners Additional Resources Requested: Money for travel Budget Amount Requested: $5, (recurring) 2. Objective: Revise online courses and use technologies which accommodate a variety of learning styles Online courses will be revised and include use of current technologies for course deliveries which accommodate a variety of learning styles. a. Measure: Lecture Capture/Video software implemented in online courses. Online courses will include the use of Tegrity, or other lecture capture/video software. Survey online instructors to determine use of Tegrity in online courses and use the checklist for Online Instructor Evaluation as evidence. 50% of online courses will include the use of Tegrity or other Video/Lecture/Screen capture software. Page 3 of 28

4 2. Findings ( ) - Target: Met 52% of the online faculty reported the use and inclusion of Tegrity with online courses. 3. Action Plans: a. Purchase software/provide workshops Provide professional development opportunities for all online faculty. Established in Cycle: Implementation Description: DOP will provide on-campus and/or online professional development for all online faculty. Projected Completion Date: 09/28/2011 Budget Amount Requested: $2, (recurring) 9/4/2014 Workshops are continually done. b. Course development A well-designed course that follows best practices takes many hours to create, and UWA faculty are regularly being asked to develop online courses that they will never teach online; therefore, money is needed to compensate faculty for the development of online courses. Implementation Description: Identify courses that need to be developed and faculty who can develop the course. and department chair persons Additional Resources Requested: Money for compensation Budget Amount Requested: $10, (recurring) c. Provide professional development for faculty Conduct annual faculty meeting that includes professional development opportunities for faculty. Host webinars for professional development. $3000 Implement an Excellence in Online Teaching grant to fund professional development for faculty who commit to sharing information learned through grant activities. $10,000 Implementation Description: Annual faculty meeting Webinar Excellence in Online Teaching Grant Additional Resources Requested: none Budget Amount Requested: $13, (recurring) b. Measure: Improve Online Course Development Providing funding for online course development based on best practices. Revision and/or creation of ten online courses. Page 4 of 28

5 2. Findings ( ) - Target: Partially Met A new instructional support coordinator was hired for the Division of Online Programs. The coordinator will work with lead teachers to ensure that courses are current, engaging and up-to-date. 3. Action Plan: Course development A well-designed course that follows best practices takes many hours to create, and UWA faculty are regularly being asked to develop online courses that they will never teach online; therefore, money is needed to compensate faculty for the development of online courses. Implementation Description: Identify courses that need to be developed and faculty who can develop the course. and department chair persons Additional Resources Requested: Money for compensation Budget Amount Requested: $10, (recurring) 3. Objective: Provide quality programs and services for online students. Provide quality programs and services for online students. a. Measure: Investigate needs of military students Investigate any online needs of military students. Survey current military students to determine how division can better serve this population. Develop new programs and/or services for military students. 2. Findings ( ) - Target: Partially Met The programs that are the best fit for military students are the B.S. in Technology and the B.S. in Interdisciplinary Studies. Additional programs need to be developed, as well as additional recruiting and marketing. 3. Action Plans: a. To continue to investigate needs of military students To continue to investigate needs of military students. Established in Cycle: Implementation Status: Terminated Implementation Description: Survey military education center directors for information on what new online services are needed for military students. Responsible Person/Group: Martha Hocutt and Bill Wagnon Additional Resources Requested: None 9/4/2014 A new Military Connect Scholarship program is being designed. This opportunity will assist military spouses and children. b. Course development A well-designed course that follows best practices takes many hours to create, and UWA faculty are regularly being asked to develop online courses that they will never teach online; therefore, money is needed to compensate faculty for the development of online courses. Page 5 of 28

6 Implementation Description: Identify courses that need to be developed and faculty who can develop the course. and department chair persons Additional Resources Requested: Money for compensation Budget Amount Requested: $10, (recurring) c. Expand counseling services Expand online counseling services to 40 hours per week. Increase in case load for current counselor who works 20 hours per week indicates expansion needed. Implementation Description: Hire additional part-time counselor Responsible Person/Group: Dr. Debbie Dean-Baker and DOP dean Additional Resources Requested: Computer and printer $2000 Salary $25000 Budget Amount Requested: $27, (recurring) d. Increase enrollment through partnerships DOP dean will be actively engaged in forming partnerships with businesses, school systems, Head Start Centers, and community colleges. Implementation Description: Contact made with prospective partners. Schedule meetings with potential partners Additional Resources Requested: Money for travel Budget Amount Requested: $5, (recurring) e. Provide professional development for faculty Conduct annual faculty meeting that includes professional development opportunities for faculty. Host webinars for professional development. $3000 Implement an Excellence in Online Teaching grant to fund professional development for faculty who commit to sharing information learned through grant activities. $10,000 Implementation Description: Annual faculty meeting Webinar Excellence in Online Teaching Grant Additional Resources Requested: none Budget Amount Requested: $13, (recurring) b. Measure: Online students will indicate satisfaction with programs. Assessments will be developed to measure the approval rating of the online students and administered Spring term. Page 6 of 28

7 Online Programs will expect to score in the 90% or above range regarding student satisfaction. 2. Findings ( ) - Target: Met Online student satisfaction surveys were administered during both the Spring One and Spring Two 2014 sessions. Spring One results indicated 93% of students were either very satisfied or satisfied with their experiences in online courses and Spring Two results indicated 94% of students were either very satisfied or satisfied with their experiences in online courses. 3. Action Plans: a. Investigate funding sources to continue current counseling and increased services Investigate funding sources to continue current counseling and increased services for online students. Established in Cycle: Implementation Description: Work with Office of Sponsored Programs to identify and apply for funding Responsible Person/Group: Martha Hocutt, Debbie Baker-Dean, Rodney Granec Additional Resources Requested: $40,000 will be in grant funding will be needed in Budget Amount Requested: $40, (no request) b. To continue to investigate needs of military students To continue to investigate needs of military students. Established in Cycle: Implementation Status: Terminated Implementation Description: Survey military education center directors for information on what new online services are needed for military students. Responsible Person/Group: Martha Hocutt and Bill Wagnon Additional Resources Requested: None 9/4/2014 A new Military Connect Scholarship program is being designed. This opportunity will assist military spouses and children. c. Course development A well-designed course that follows best practices takes many hours to create, and UWA faculty are regularly being asked to develop online courses that they will never teach online; therefore, money is needed to compensate faculty for the development of online courses. Implementation Description: Identify courses that need to be developed and faculty who can develop the course. and department chair persons Additional Resources Requested: Money for compensation Budget Amount Requested: $10, (recurring) Page 7 of 28

8 d. Increase enrollment through partnerships DOP dean will be actively engaged in forming partnerships with businesses, school systems, Head Start Centers, and community colleges. Implementation Description: Contact made with prospective partners. Schedule meetings with potential partners Additional Resources Requested: Money for travel Budget Amount Requested: $5, (recurring) c. Measure: Expand counseling services for online students Expand counseling services by increasing counseling hours available to students. Expand hours to 40 hours. Develop services found necessary. 2. Findings ( ) - Target: Met Online counseling services are available for all online students and a licensed counselor with training in post-traumatic stress is available. Additionally, discussions are ongoing as to how division can better serve the military student. Current discussions center around expanding benefits to veterans and their families. 3. Action Plans: a. Investigate funding sources to continue current counseling and increased services Investigate funding sources to continue current counseling and increased services for online students. Established in Cycle: Implementation Description: Work with Office of Sponsored Programs to identify and apply for funding Responsible Person/Group: Martha Hocutt, Debbie Baker-Dean, Rodney Granec Additional Resources Requested: $40,000 will be in grant funding will be needed in Budget Amount Requested: $40, (no request) b. Expand counseling services Expand online counseling services to 40 hours per week. Increase in case load for current counselor who works 20 hours per week indicates expansion needed. Implementation Description: Hire additional part-time counselor Responsible Person/Group: Dr. Debbie Dean-Baker and DOP dean Additional Resources Requested: Computer and printer $2000 Salary $25000 Budget Amount Requested: $27, (recurring) c. Increase enrollment through partnerships DOP dean will be actively engaged in forming partnerships with businesses, school systems, Head Start Centers, and community colleges. Page 8 of 28

9 Implementation Description: Contact made with prospective partners. Schedule meetings with potential partners Additional Resources Requested: Money for travel Budget Amount Requested: $5, (recurring) d. Measure: Improve advising Improve online advising center by participation of advisors in conferences and webinars. Each advisor will participate in a minimum of one event per year. Expand hours to four nights per week and increase lead follow up through the addition of an advisor to Division. 2. Findings ( ) - Target: Met Each advisor participates weekly in departmental meetings to ensure students are properly advised on current and new programs. Additionally, the advisors participate in on-going webinars. Division is currently investigating ways to expand advising hours. Each advisor has been assigned programs to ensure that personalized advising occurs. Each advisor makes contact with new students to make introductions and review program requirements. Division has implemented a "walk to class" process where advisors better assist students with the registration process. 3. Action Plans: a. Increase enrollment through partnerships DOP dean will be actively engaged in forming partnerships with businesses, school systems, Head Start Centers, and community colleges. Implementation Description: Contact made with prospective partners. Schedule meetings with potential partners Additional Resources Requested: Money for travel Budget Amount Requested: $5, (recurring) b. Provide professional development for advisors Require each advisor to participate in a minimum of one professional development activity per year. Implementation Description: Advisors will attend a professional conference or participate in an online webinar annually. Budget Amount Requested: $3, (recurring) e. Measure: Expand Tutoring Program for All Students Expand current Smarthinking writing and mathematics tutoring to all students. Page 9 of 28

10 100% of online students will have access to tutoring in writing and all mathematics courses will include access to tutoring. 2. Findings ( ) - Target: Met 100% of online students have access to tutoring in writing and all mathematics courses include access to tutoring. Additionally, the online faculty received SmartThinking training to ensure the resources were used at an optimal level. 3. Action Plan: Provide professional development for advisors Require each advisor to participate in a minimum of one professional development activity per year. Implementation Description: Advisors will attend a professional conference or participate in an online webinar annually. Budget Amount Requested: $3, (recurring) f. Measure: Provide online students with access to readiness assessment and needed remediation Investigate methods to assess students' readiness for online learning, and implement method determined to best measure readiness in relation to UWA programs. Develop remediation course for students based on assessment result. Adopt readiness assessment. 2. Findings ( ) - Target: Not Met Division is currently reviewing vendor options to assist with measuring student readiness. 4. Objective: Provide professional development for faculty. Provide professional development sessions for online faculty and incorporate other methods to support online faculty. a. Measure: Provide professional development and resources for faculty Provide professional development workshops for online faculty and other resources to support faculty. 85% of online faculty will participate in a minimum of one professional development activity per year as measured by the Faculty Achievement Report. 2. Findings ( ) - Target: Met 85% of online faculty participated in professional development activities during the school year. 3. Action Plans: a. Survey faculty to identify additional needs Survey faculty to identify additional needs Page 10 of 28

11 Established in Cycle: Implementation Description: Each spring, survey online faculty to identify needs. Responsible Person/Group: Martha Hocutt 9/4/2014 Faculty is currently being surveyed and will continue to be each semester. b. Provide professional development for faculty Conduct annual faculty meeting that includes professional development opportunities for faculty. Host webinars for professional development. $3000 Implement an Excellence in Online Teaching grant to fund professional development for faculty who commit to sharing information learned through grant activities. $10,000 Implementation Description: Annual faculty meeting Webinar Excellence in Online Teaching Grant Additional Resources Requested: none Budget Amount Requested: $13, (recurring) B. Goal: Meet the needs of various publics through information technologies Meet the needs of its various publics, both internal and external, through the comprehensive use of information technologies 1. Objective: Improve perception of UWA Online Programs Improve perception of UWA Online Programs and educate people in the region of the benefits of the degrees offered online, including job opportunities a. Measure: Increase online enrollment Online enrollment in undergraduate and graduate courses will increase. A Business Object Report comparing Fall 1 sessions will provide evidence for this measure. Online enrollment will increase by 10% based on Business Object report comparing Fall One enrollment to the previous year Fall One enrollment. 2. Findings ( ) - Target: Not Met Enrollment did not increase by 10% for the school year. Each term showed a modest decrease in enrollment 3. Action Plans: a. Online Programs will be more actively involved in undergraduate and graduate recruitment. Online Programs will be more actively involved in graduate and undergraduate recruitment. Host reception for online students and faculty after each Commencement. Established in Cycle: Page 11 of 28

12 Implementation Description: Advisors will attend one professional conference related to online advising and recruitment and participate in a webinar on online advising. Responsible Person/Group: Martha Hocutt Additional Resources Requested: Funds for training and travel. Funds for hosting reception for online graduates and faculty. Budget Amount Requested: $4, (recurring) 9/4/2014 Dean meets weekly with the Division of Online Programs. During the meetings, staff discusses what is working, what is not working, and what needs to be changed. Division is taking a proactive approach to improve recruitment efforts. b. To continue to investigate needs of military students To continue to investigate needs of military students. Established in Cycle: Implementation Status: Terminated Implementation Description: Survey military education center directors for information on what new online services are needed for military students. Responsible Person/Group: Martha Hocutt and Bill Wagnon Additional Resources Requested: None 9/4/2014 A new Military Connect Scholarship program is being designed. This opportunity will assist military spouses and children. c. Increase exposure of UWA online Increase marketing budget by $180,000 to improve perception of UWA Online and increase enrollment. $10,000/month would be allocated to elearners, which has been a proven effective marketing outlet. $5,000/month would be allocated to social media outlets, such as Facebook, which also has proven to be effective. $20,000 for state approval in all 50 states. Established in Cycle: Implementation Description: $10,000 per month for elearners. $5,000 for social media $20,000 for state authorizations Responsible Person/Group: Martha Hocutt/Kent Partridge Additional Resources Requested: None Budget Amount Requested: $200, (recurring) 12/14/2012 Marketing budget moved to Provost office. d. Increase enrollment through partnerships DOP dean will be actively engaged in forming partnerships with businesses, school systems, Head Start Centers, and community colleges. Implementation Description: Contact made with prospective partners. Schedule meetings with potential partners Additional Resources Requested: Money for travel Budget Amount Requested: $5, (recurring) Page 12 of 28

13 e. Provide professional development for advisors Require each advisor to participate in a minimum of one professional development activity per year. Implementation Description: Advisors will attend a professional conference or participate in an online webinar annually. Budget Amount Requested: $3, (recurring) f. Provide professional development for faculty Conduct annual faculty meeting that includes professional development opportunities for faculty. Host webinars for professional development. $3000 Implement an Excellence in Online Teaching grant to fund professional development for faculty who commit to sharing information learned through grant activities. $10,000 Implementation Description: Annual faculty meeting Webinar Excellence in Online Teaching Grant Additional Resources Requested: none Budget Amount Requested: $13, (recurring) b. Measure: Career Web Page Create web page with information about associated career opportunities for each online program. Set up page to view number of visitors, and if possible, by state. Average 200 visits per month to web site measured by tracking number of clicks. 2. Findings ( ) - Target: Partially Met Division purchased a new product, ION. This product will allow division to create landing pages specifically designed to address programs and career options. The landing pages are in the developmental stages. Once launched, division will be able to accurately track student use. 3. Action Plan: Increase enrollment through partnerships DOP dean will be actively engaged in forming partnerships with businesses, school systems, Head Start Centers, and community colleges. Implementation Description: Contact made with prospective partners. Schedule meetings with potential partners Additional Resources Requested: Money for travel Page 13 of 28

14 Budget Amount Requested: $5, (recurring) 2. Objective: Revise online courses and use technologies which accommodate a variety of learning styles Online courses will be revised and include use of current technologies for course deliveries which accommodate a variety of learning styles. a. Measure: Lecture Capture/Video software implemented in online courses. Online courses will include the use of Tegrity, or other lecture capture/video software. Survey online instructors to determine use of Tegrity in online courses and use the checklist for Online Instructor Evaluation as evidence. 50% of online courses will include the use of Tegrity or other Video/Lecture/Screen capture software. 2. Findings ( ) - Target: Met 52% of the online faculty reported the use and inclusion of Tegrity with online courses. 3. Action Plans: a. Purchase software/provide workshops Provide professional development opportunities for all online faculty. Established in Cycle: Implementation Description: DOP will provide on-campus and/or online professional development for all online faculty. Projected Completion Date: 09/28/2011 Budget Amount Requested: $2, (recurring) 9/4/2014 Workshops are continually done. b. Course development A well-designed course that follows best practices takes many hours to create, and UWA faculty are regularly being asked to develop online courses that they will never teach online; therefore, money is needed to compensate faculty for the development of online courses. Implementation Description: Identify courses that need to be developed and faculty who can develop the course. and department chair persons Additional Resources Requested: Money for compensation Budget Amount Requested: $10, (recurring) c. Provide professional development for faculty Conduct annual faculty meeting that includes professional development opportunities for faculty. Host webinars for professional development. $3000 Implement an Excellence in Online Teaching grant to fund professional development for faculty who commit to sharing information learned through grant activities. $10,000 Page 14 of 28

15 Implementation Description: Annual faculty meeting Webinar Excellence in Online Teaching Grant Additional Resources Requested: none Budget Amount Requested: $13, (recurring) b. Measure: Improve Online Course Development Providing funding for online course development based on best practices. Revision and/or creation of ten online courses. 2. Findings ( ) - Target: Partially Met A new instructional support coordinator was hired for the Division of Online Programs. The coordinator will work with lead teachers to ensure that courses are current, engaging and up-to-date. 3. Action Plan: Course development A well-designed course that follows best practices takes many hours to create, and UWA faculty are regularly being asked to develop online courses that they will never teach online; therefore, money is needed to compensate faculty for the development of online courses. Implementation Description: Identify courses that need to be developed and faculty who can develop the course. and department chair persons Additional Resources Requested: Money for compensation Budget Amount Requested: $10, (recurring) 3. Objective: Provide quality programs and services for online students. Provide quality programs and services for online students. a. Measure: Investigate needs of military students Investigate any online needs of military students. Survey current military students to determine how the division can better serve this population. Develop new programs and/or services for military students. 2. Findings ( ) - Target: Partially Met The programs that are the best fit for military students are the B.S. in Technology and the B.S. in Interdisciplinary Studies. Additional programs need to be developed, as well as, additional recruiting and marketing. 3. Action Plans: a. To continue to investigate needs of military students To continue to investigate needs of military students. Established in Cycle: Page 15 of 28

16 Implementation Status: Terminated Implementation Description: Survey military education center directors for information on what new online services are needed for military students. Responsible Person/Group: Martha Hocutt and Bill Wagnon Additional Resources Requested: None 9/4/2014 A new Military Connect Scholarship program is being designed. This opportunity will assist military spouses and children. b. Course development A well-designed course that follows best practices takes many hours to create, and UWA faculty are regularly being asked to develop online courses that they will never teach online; therefore, money is needed to compensate faculty for the development of online courses. Implementation Description: Identify courses that need to be developed and faculty who can develop the course. and department chair persons Additional Resources Requested: Money for compensation Budget Amount Requested: $10, (recurring) c. Expand counseling services Expand online counseling services to 40 hours per week. Increase in case load for current counselor who works 20 hours per week indicates expansion needed. Implementation Description: Hire additional part-time counselor Responsible Person/Group: Dr. Debbie Dean-Baker and DOP dean Additional Resources Requested: Computer and printer $2000 Salary $25000 Budget Amount Requested: $27, (recurring) d. Increase enrollment through partnerships DOP dean will be actively engaged in forming partnerships with businesses, school systems, Head Start Centers, and community colleges. Implementation Description: Contact made with prospective partners. Schedule meetings with potential partners Additional Resources Requested: Money for travel Budget Amount Requested: $5, (recurring) e. Provide professional development for faculty Conduct annual faculty meeting that includes professional development opportunities for faculty. Host webinars for professional development. $3000 Implement an Excellence in Online Teaching grant to fund professional development for faculty who commit to sharing information learned through grant activities. $10,000 Page 16 of 28

17 Implementation Description: Annual faculty meeting Webinar Excellence in Online Teaching Grant Additional Resources Requested: none Budget Amount Requested: $13, (recurring) b. Measure: Online students will indicate satisfaction with programs. Assessments will be developed to measure the approval rating of the online students and administered Spring term. Online Programs will expect to score in the 90% or above range regarding student satisfaction. 2. Findings ( ) - Target: Met Online student satisfaction surveys were administered during both the Spring One and Spring Two 2014 sessions. Spring One results indicated 93% of students were either very satisfied or satisfied with their experiences in online courses and Spring Two results indicated 94% of students were either very satisfied or satisfied with their experiences in online courses. 3. Action Plans: a. Investigate funding sources to continue current counseling and increased services Investigate funding sources to continue current counseling and increased services for online students. Established in Cycle: Implementation Description: Work with Office of Sponsored Programs to identify and apply for funding Responsible Person/Group: Martha Hocutt, Debbie Baker-Dean, Rodney Granec Additional Resources Requested: $40,000 will be in grant funding will be needed in Budget Amount Requested: $40, (no request) b. To continue to investigate needs of military students To continue to investigate needs of military students. Established in Cycle: Implementation Status: Terminated Implementation Description: Survey military education center directors for information on what new online services are needed for military students. Responsible Person/Group: Martha Hocutt and Bill Wagnon Additional Resources Requested: None 9/4/2014 A new Military Connect Scholarship program is being designed. This opportunity will assist military spouses and children. c. Course development A well-designed course that follows best practices takes many hours to create, and UWA faculty are regularly being asked to develop online courses that they will Page 17 of 28

18 never teach online; therefore, money is needed to compensate faculty for the development of online courses. Implementation Description: Identify courses that need to be developed and faculty who can develop the course. and department chair persons Additional Resources Requested: Money for compensation Budget Amount Requested: $10, (recurring) d. Increase enrollment through partnerships DOP dean will be actively engaged in forming partnerships with businesses, school systems, Head Start Centers, and community colleges. Implementation Description: Contact made with prospective partners. Schedule meetings with potential partners Additional Resources Requested: Money for travel Budget Amount Requested: $5, (recurring) c. Measure: Expand counseling services for online students Expand counseling services by increasing counseling hours available to students. Expand hours to 40 hours. Develop services found necessary. 2. Findings ( ) - Target: Met Online counseling services are available for all online students and a licensed counselor with training in post-traumatic stress is available. Additionally, discussions are ongoing as to how the division can better serve the military student. Current discussions center around expanding benefits to veterans and their families. 3. Action Plans: a. Investigate funding sources to continue current counseling and increased services Investigate funding sources to continue current counseling and increased services for online students. Established in Cycle: Implementation Description: Work with Office of Sponsored Programs to identify and apply for funding Responsible Person/Group: Martha Hocutt, Debbie Baker-Dean, Rodney Granec Additional Resources Requested: $40,000 will be in grant funding will be needed in Budget Amount Requested: $40, (no request) b. Expand counseling services Page 18 of 28

19 Expand online counseling services to 40 hours per week. Increase in case load for current counselor who works 20 hours per week indicates expansion needed. Implementation Description: Hire additional part-time counselor Responsible Person/Group: Dr. Debbie Dean-Baker and DOP dean Additional Resources Requested: Computer and printer $2000 Salary $25000 Budget Amount Requested: $27, (recurring) c. Increase enrollment through partnerships DOP dean will be actively engaged in forming partnerships with businesses, school systems, Head Start Centers, and community colleges. Implementation Description: Contact made with prospective partners. Schedule meetings with potential partners Additional Resources Requested: Money for travel Budget Amount Requested: $5, (recurring) d. Measure: Improve advising Improve online advising center by participation of advisors in conferences and webinars. Each advisor will participate in a minimum in one event per year. Expand hours to four nights per week and increase lead follow up through the addition of an advisor to Division. 2. Findings ( ) - Target: Met Each advisor participates weekly in departmental meetings to ensure students are properly advised on current and new programs. Additionally, the advisors participate in on-going webinars. Division is currently investigating ways to expand advising hours. Each advisor has been assigned programs to ensure that personalized advising occurs. Each advisor makes contact with new students to make introductions and review program requirements. Division has implemented a "walk to class" process where advisors better assist students with the registration process. 3. Action Plans: a. Increase enrollment through partnerships DOP dean will be actively engaged in forming partnerships with businesses, school systems, Head Start Centers, and community colleges. Implementation Description: Contact made with prospective partners. Schedule meetings with potential partners Additional Resources Requested: Money for travel Budget Amount Requested: $5, (recurring) b. Provide professional development for advisors Page 19 of 28

20 Require each advisor to participate in a minimum of one professional development activity per year. Implementation Description: Advisors will attend a professional conference or participate in an online webinar annually. Budget Amount Requested: $3, (recurring) e. Measure: Expand Tutoring Program for All Students Expand current Smarthinking writing and mathematics tutoring to all students. 100% of online students will have access to tutoring in writing and all mathematics courses will include access to tutoring. 2. Findings ( ) - Target: Met 100% of online students have access to tutoring in writing and all mathematics courses include access to tutoring. Additionally, the online faculty received SmartThinking training to ensure the resources were used at an optimal level. 3. Action Plan: Provide professional development for advisors Require each advisor to participate in a minimum of one professional development activity per year. Implementation Description: Advisors will attend a professional conference or participate in an online webinar annually. Budget Amount Requested: $3, (recurring) f. Measure: Provide online students with access to readiness assessment and needed remediation Investigate methods to assess students' readiness for online learning, and implement method determined to best measure readiness in relation to UWA programs. Develop remediation course for students based on assessment result. Adopt readiness assessment. 2. Findings ( ) - Target: Not Met Division is currently reviewing vendor options to assist with measuring student readiness. 4. Objective: Provide professional development for faculty. Provide professional development sessions for online faculty and incorporate other methods to support online faculty. a. Measure: Provide professional development and resources for faculty Page 20 of 28

21 Provide professional development workshops for online faculty and other resources to support faculty. 85% of online faculty will participate in a minimum of one professional development activity per year as measured by the Faculty Achievement Report. 2. Findings ( ) - Target: Met 85% of online faculty participated in professional development activities during the school year. 3. Action Plans: a. Survey faculty to identify additional needs Survey faculty to identify additional needs Established in Cycle: Implementation Description: Each spring, survey online faculty to identify needs. Responsible Person/Group: Martha Hocutt 9/4/2014 Faculty is currently being surveyed and will continue to be each semester. b. Provide professional development for faculty Conduct annual faculty meeting that includes professional development opportunities for faculty. Host webinars for professional development. $3000 Implement an Excellence in Online Teaching grant to fund professional development for faculty who commit to sharing information learned through grant activities. $10,000 Implementation Description: Annual faculty meeting Webinar Excellence in Online Teaching Grant Additional Resources Requested: none Budget Amount Requested: $13, (recurring) II. Other Plans for Improvement A. Online Programs will be more actively involved in undergraduate and graduate recruitment. Online Programs will be more actively involved in graduate and undergraduate recruitment. Host reception for online students and faculty after each Commencement. Established in Cycle: Relationships (Measure Outcome/Objective): Measure: Increase online enrollment Outcome/Objective: Improve perception of UWA Online Programs Implementation Description: Advisors will attend one professional conference related to online advising and recruitment and participate in a webinar on online advising. Responsible Person/Group: Martha Hocutt Additional Resources Requested: Funds for training and travel. Funds for hosting reception Page 21 of 28

22 for online graduates and faculty. Budget Amount Requested: $4, (recurring) 9/4/2014 Dean meets weekly with the Division of Online Programs. During the meetings, staff discusses what is working, what is not working, and what needs to be changed. Division is taking a proactive approach to improve recruitment efforts. B. Investigate funding sources to continue current counseling and increased services Investigate funding sources to continue current counseling and increased services for online students. Established in Cycle: Relationships (Measure Outcome/Objective): Measure: Expand counseling services for online students Outcome/Objective: Provide quality programs and services for online students. Measure: Online students will indicate satisfaction with programs. Outcome/Objective: Provide quality programs and services for online students. Implementation Description: Work with Office of Sponsored Programs to identify and apply for funding Responsible Person/Group: Martha Hocutt, Debbie Baker-Dean, Rodney Granec Additional Resources Requested: $40,000 will be in grant funding will be needed in Budget Amount Requested: $40, (no request) C. Survey faculty to identify additional needs Survey faculty to identify additional needs Established in Cycle: Relationships (Measure Outcome/Objective): Measure: Provide professional development and resources for faculty Outcome/Objective: Provide professional development for faculty. Implementation Description: Each spring, survey online faculty to identify needs. Responsible Person/Group: Martha Hocutt 9/4/2014 Faculty is currently being surveyed and will continue to be each semester. D. To continue to investigate needs of military students To continue to investigate needs of military students. Established in Cycle: Implementation Status: Terminated Relationships (Measure Outcome/Objective): Measure: Increase online enrollment Outcome/Objective: Improve perception of UWA Online Programs Measure: Investigate needs of military students Outcome/Objective: Provide quality programs and services for online students. Measure: Online students will indicate satisfaction with programs. Outcome/Objective: Provide quality programs and services for online students. Implementation Description: Survey military education center directors for information on what new online services are needed for military students. Responsible Person/Group: Martha Hocutt and Bill Wagnon Additional Resources Requested: None Page 22 of 28

23 9/4/2014 A new Military Connect Scholarship program is being designed. This opportunity will assist military spouses and children. E. Gain approval in all 50 states to offer online programs DOP is currently reviewing requirements for approval to offer online programs in all 50 states in response to new federal legislation. A number of states have initial application fees, program fees and annual fees. These fees range from $100 to $15,000 depending on the state. Established in Cycle: Implementation Status: In-Progress Budget Amount Requested: $50, (recurring) 9/4/2014 These resources will be continually needed as UWA gains state approval outside of Alabama. F. Increase exposure of UWA online Increase marketing budget by $180,000 to improve perception of UWA Online and increase enrollment. $10,000/month would be allocated to elearners, which has been a proven effective marketing outlet. $5,000/month would be allocated to social media outlets, such as Facebook, which also has proven to be effective. $20,000 for state approval in all 50 states. Established in Cycle: Relationships (Measure Outcome/Objective): Measure: Increase online enrollment Outcome/Objective: Improve perception of UWA Online Programs Implementation Description: $10,000 per month for elearners. $5,000 for social media $20,000 for state authorizations Responsible Person/Group: Martha Hocutt/Kent Partridge Additional Resources Requested: None Budget Amount Requested: $200, (recurring) 12/14/2012 Marketing budget moved to Provost office. G. Purchase software/provide workshops Provide professional development opportunities for all online faculty. Established in Cycle: Relationships (Measure Outcome/Objective): Measure: Lecture Capture/Video software implemented in online courses. Outcome/Objective: Revise online courses and use technologies which accommodate a variety of learning styles Implementation Description: DOP will provide on-campus and/or online professional development for all online faculty. Projected Completion Date: 09/28/2011 Budget Amount Requested: $2, (recurring) 9/4/2014 Workshops are continually done. H. Revise online marketing plan Conduct an in-depth review of marketing plan and identify which outlets are most effective. Include more marketing dollars in the outlets that have been proven to be effective. Conduct marketing campaign in five states that have been identified as high enrollment states, Tennessee, Georgia, Florida, and South Carolina. Continue to investigate providing benefits to Page 23 of 28

24 veterans and their spouses and children. Established in Cycle: Implementation Description: Meet with Marketing Director to develop plan. Projected Completion Date: 09/28/2013 Responsible Person/Group: Martha Hocutt, Kent Partridge Additional Resources Requested: $200,000 to purchase radio, cable, and print advertisements in target market. Budget Amount Requested: $200, (recurring) 9/4/2014 Division of Online Programs has been restructured and new marketing plan has been developed. I. Survey military students and expand scholarships Survey military students seeking their input regarding their needs. Expand Military Scholarship to include veterans, reservists, and families of military personnel. Established in Cycle: Implementation Description: Develop survey and send to students. Work with Marketing Director to establish cost analysis of scholarship expansion. Responsible Person/Group: Martha Hocutt, Bill Wagnon Additional Resources Requested: $50000 Budget Amount Requested: $50, (recurring) 9/4/2014 A new Military Connect Scholarship program is being designed. This opportunity will assist military spouses and children. J. Increase the percent of online instructors attending professional development training Actively promote and require attendance at the online professional development training. Established in Cycle: Implementation Description: Require attendance to for online professional development training (on campus and/or virtual attendance) Projected Completion Date: 08/14/2014 Responsible Person/Group: Jan Miller Additional Resources Requested: $ Budget Amount Requested: $3, (recurring) 9/4/2014 The Online Summer Professional Development Conference was held in July of K. Military Marketing Plan Develop and implement a military marketing plan to increase online enrollment. Established in Cycle: Implementation Status: In-Progress Implementation Description: A new Military Connect Scholarship program is being designed. This opportunity will assist military spouses and children. Projected Completion Date: 08/14/2014 Responsible Person/Group: Jan Miller, Lisa Compton, Bill Wagnon L. Course development Page 24 of 28