The Leader for Exceptional Client Service. Shared Services Consulting

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1 The Leader for Exceptional Client Service Shared Services Consulting

2 BDO World-Wide BDO is the world s fifth largest audit and professional consulting network. More than 140 countries, 1200 offices, thousands of professionals: We all work on helping our Clients to achieve their business goals. We understand the factors of business growth and can show a different way to success. We help our Clients to make the best out of their business opportunities by offering constructive, fresh thinking, practical approach and deep professional knowledge on a high standard. BDO Hungary The BDO office in Budapest has been successfully operating since Following the international model we offer an entire range of audit and consulting services. 7 business lines 7 core values: Our experiences enable us to deliver clear output to our Clients: They expect us to deliver transparent and optimal solutions, to recognize and to create value, and to achieve balance and dynamic development. Listening to their needs, communicating in the most effective way, using the experiences gained in many fields of business all of these are offered to our Clients. We see real solutions: we deliver value and are successfully different.

3 Shared Services Consulting We already learned the lesson, you can now focus on the benefits BDO SSC Consulting Team s mission is to support Shared Service Centres to become highly efficient and top quality service providers, exceeding their customers expectations. Our Consultants are experienced in SSC setup, Transition management, Change management as well as organizational and process re-design. We provide tailor-made solutions for the challenges that SSC operations face and offer outstanding expertise in Stakeholder management, Project and Migration management, Performance management and Change management.

4 Design and Build New Shared Services Centre Get it right first SCOPE EXTENSION OPERATIONAL EXCELLENCE PROCESS STANDARDS ORGANISATIONAL DESIGN ALIGNMENT PERFORMANCE SERVICE LEVEL AGREEMENT MEASUREMENT BUSINESS UNIT CONTINUOUS PROCESS IMPROVEMENT BUSINESS AWARENESS SUCCESS TRANSITION KNOWLEDGE TRANSFER COMMUNICATION QUALITY COMPLIANCE ONE TEAM CHANGE MANAGEMENT CRM MODELL STRATEGY EFFICIENCY Provide Blueprint for building successful SSC operation: Define organizational strategy Develop implementation project plan Incorporate change framework Define organization and develop recruitment and onboarding approach Introduce service framework and stakeholder management Implement risk assessment and mitigation Enable access to government and EU grants

5 Transformation and Improvements We can get further together Measurement of success Standardization Waste elimination Value chain Root cause Project implementation Benchmarking Change FMECA Ideas generation Cost/Benefit analysis Result of our assessment process: Performance gaps analysis Process and organizational re-design Standardized and simplified processes and procedures Set of meaningful and repeatable measures Improved partnership between SSC and Business Unit Managerial strategic alignment Change of organization culture

6 Shared Services consulting Why to Choose BDO? We make it easy! tailor-made solutions outstanding customer focus Business Unit one button start-up Business Unit International network and local knowledge One button start up: single provider for a wide range of consulting services Shared services experience Flexible and tailor- made service Think fast, act fast Special attention to Change management Access to government and EU grants Two level interview process to highlight improvement opportunities

7 Balance

8 The Leader for Exceptional Client Service INFORMATION SECURITY AND IT CONSULTING CORPORATE FINANCE Value creation AUDIT SERVICES Transparency ACCOUNTING AND PAYROLL SERVICES TAX CONSULTING Balance Optimal security PERSONNEL CONSULTING Modernity HOTEL AND REAL ESTATE CONSULTING Creativity and reality Drive and Support Péter Hajnal Managing Director, Partner Gabriella Medovarszky Shared Services Consultant BDO Magyarország Könyvelő és Bérszámfejtő Kft. H-1103 Budapest, Kőér Street 2/A Laurus offices C Building Phone: Fax:

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