LifeCareMD - MORE than just CPOE (Computerized Provider Order Entry)

Transcription

1 SU316 - Training In A Changing Environment: Implementing an Electronic Health Records System 3:00 PM - 4:00 PM May 17, 2015 Orange County Convention Center, W311GH - MORE than just CPOE (Computerized Provider Order Entry)

2 Outline Introductions Infirmary Health [IH] organization overview Infirmary Health System Business Need Why ANCILE uperform was chosen Socialization & Executive buy in Implementation & Results Future plans and Q&A

3 About Bobby Zarr Bobby Zarr, IT Director, Infirmary Health [IH] Bobby Zarr is a IT Director for Infirmary Health [IH]. Treating over 100,000 patients each year necessitates Infirmary Health uses the most advanced technology, including the EPIC Electronic Healthcare Record [EHR]. Bobby oversees a large team of professionals responsible for IT Client Relations, Training, Support, Mobile Applications, and Patient-facing applications for over 10,000 IT users. He has over 20 years of experience in IT, learning and development in corporate settings that span healthcare, financial services, and technology. He holds a Bachelor of Science in Finance from Auburn and serves on multiple advisory councils and boards including the University of South Alabama School of Computing Advisory Board, Remington College Advisory Board and the National Medical Device Security Standards Board.

4 About Vincent Lucey Vincent Lucey, Director Enterprise Sales, ANCILE Vincent is in the unique position of having worked at all 4 of the largest IT learning and performance software solution companies around the world, including Oracle UPK, SAP WPB, Assima and ANCILE Solutions. With a global remit, he promotes use of the award winning ANCILE solutions across large organizations such as BlackRock. Originally from Europe but now settled in USA, Vincent has over 20 years of experience in learning and development in corporate settings that span oil and gas, healthcare, financial services, and technology.

5 Infirmary Health System Organization Overview Treating more than 100,000 patients each year, Infirmary Health [ ] is one of USA s largest non-government healthcare teams, devoted to patient care through three acute-care hospitals, three rehabilitation hospitals, three outpatient facilities and more than 30 medical clinics. Infirmary Health offers the most advanced technology, comprehensive treatment and the highest quality of care in the USA. Infirmary Health grew from a community-based campaign in 1896, and the original Infirmary opened in 1910, and the 689-bed Mobile Infirmary facility remains the cornerstone of Infirmary Health. Employing more than 5,200 people and with over 700 physicians on staff, Infirmary Health is the largest private employer in the Gulf Coast region and the largest non-governmental healthcare system in Alabama. Infirmary Health supports a healthy community through corporate gifts and sponsorships, employee volunteerism, and uncompensated medical care and contribute nearly $1.8 million annually to local programs and agencies. The Infirmary Health Mission Statement is concise : Our Mission is LIFE

6 What is?

7 Infirmary Health System Business Need EPIC Build was completed in November 2013 & Go Live March 18, New Workstations for Physician Access System-wide Separate Wireless Network for Physicians Personal Device Access 50+ Trainers During Go-Live Online Training System with One-on-One Support 892 physicians up and running today and over 10,000 training events completed in less than 10 weeks. An average user needs about six hours to complete the necessary training. This includes Classroom, Online and One-on-One sessions. This Training qualifies for six (6) hours of CME Credit.

8 What Else was utilized? Printed Materials Quick Start Guide Tip Sheets Mobile Apps Sidekick LifeCareU Haiku/Canto Videos 30 Minute In-person Orientation Setup/Verify Credentials Distribute Collateral Material Demonstrate LifeCareU

9 Where Do I Start? Right Here! Check credentials Epic login Citrix login E-Learning Pick your track Work at your own pace Work from any device, any where The E-Learning takes up to four hours. It walks you through in simple steps: 1. Show me 2. Guide me 3. Test me

10 What Else Can I Do? Use Today» Login daily» Do everything but place orders and write notes Ask Questions Help us help you

11 Show Me? Demonstration

12 Implementation & Results Trained 748 students/physicians in 5 weeks Cut our need for onsite trainers/consultants by one-third Built EPIC uperform Courses (Show Me, Guide Me & Test Me lessons for each Course) in 5 weeks Custom uperform content based upon our actual IH Epic build, not vanilla instance Nearly 40,000 lessons completed & 12,000 Test Me lesson results submitted LifeCareU Website hosted inside our physician portal (Citrix environment) no issues Website hosts Courses, Tip Sheets, Videos, PowerPoint presentations and documentation : all of these are synchronized Results posted from Ancile to MySQL database, so details available about our student tracking & reporting Moved from go-live to adoption to optimization faster than expected

13 Mobile-specific Implementation Vendor required application content be secured Virtualized ANCILE HTML5 courses in our Citrix farm AD authenticated user portal to access virtualized, ANCILE-generated website Citrix receiver app for all platforms including IOS, Android, Windows 7 & 8 Receiver tricks (Windows RT, local vs VPN connection, wireless roaming) ANCILE uperform allowed us to throttle performance Adjusted resolution, speech, etc. to user bandwidth IOS & touch challenges

14 Questions & Answers