Brochure. Exceptional customer experience Take your business to the next level with HP Retail Solutions

Transcription

1 Brochure Exceptional customer experience Take your business to the next level with HP Retail Solutions

2 The future of retail: It s all about the experience Building customer loyalty is first and foremost about the brand experience across all channels. Providing a personalized experience is key to turning consumers into loyal customers. Whether it s the barista at the coffee shop or the associate at a clothing store, if they are empowered with the right tools and information to personalize the experience, you ll keep that customer coming back. 3 Why choose HP Retail Solutions? HP Retail Solutions can help you quickly respond in today s dynamic marketplace 4 HP Point of Sale Systems Empower exceptional customer service with robust and reliable systems 5 HP Mobile solutions Improve operational flexibility with anytime, anywhere technology 6 HP Retail peripherals Build your own solutions with everything you need and nothing you don t 7 HP Self-Service solutions Maximize convenience with versatile, interactive kiosks 8 HP Digital Signage solutions Capture customer attention with a visually impactful digital experience 10 Retail and Hospitality solutions Keep customers coming back for more by delivering a seamless service experience with innovative retail technology from HP As much as 123% more revenue is brought in from the sales of educated and engaged store associates who can meet consumers demands. Retail TouchPoints 5 Ways Mobile Apps Are Driving The Store Of The Future White Paper 2

3 Why choose HP Retail Solutions? 50% of shoppers expect a retailer s product offerings to be the same across different shopping channels. Operating Seamlessly: Integrating Operations to Deliver the Non-Stop Customer Experience 2013 Accenture Report We ve got this. For over 40 years, HP has been helping retailers evolve with the dynamics of a changing marketplace, delivering solutions and services from the corporate office to the store front and everywhere in between. Flexibility? Check. Reliability? Absolutely. Affordability? You bet. Whether you need a traditional POS system and a host of peripherals for every outlet from Toledo to Taiwan or something more mobile to serve your customers out on the sales floor, we have a solution for you. And we don t stop there. We can help you enhance and personalize the customer engagement and improve operational efficiency with energy-efficient designs, built-in protection, and manageability features that help lower your costs and increase your revenue. We have the whole package hardware, software, consulting, and services and we back these solutions up with differentiating analytic insights, cost-saving cloud infrastructures, and sustainability-enabling risk management. Ground-breaking breadth of portfolio that meets retailer s needs from the enterprise to the store and everywhere in between Best-in-class products leveraging our world class supply chain and volume to lower cost and drive leading edge technology Innovation and thought leadership delivered through HP labs and Enterprise Services Flexibility allows you to standardize on one retail platform from the back office to the store floor and then customize each complete solution with your choice of software and retail peripherals Award winning, consumercentric hardware designs that are intuitive to use and add to the overall store aesthetics Outstanding limited warranty and Care Pack 1 offerings and round the clock support extend the useful life of HP Retail Solutions 3

4 Deliver exceptional customer service and grow your business HP Point of Sale Systems Deliver the convenient, consistent service that your customers expect with technology solutions that you can count on. No matter how large or small your business is, HP Point of Sale Systems offer the power, performance, and flexibility you need to keep customers coming back for more. HP RP7 Retail System The elegant powerhouse Effortlessly integrate this attractive all-in-one solution into your current environment and customize it to fit your needs. Start by choosing the latest Intel processor technologies and storage options, and then pick your touchscreen 2 technology and integrated peripherals. Available in both fan-based and fan-less models, the HP RP7 is designed for deployment in your most demanding environments. HP RP2 Retail System Sleek, stylish and great for small spaces Add a touch of class with this compact all-in-one with a 14-inch diagonal touchscreen that fits wherever you need it. Tailor the system to your specific environment with your choice of operating system and touch technology, and an expanded portfolio of HP Point of Sale (POS) peripherals 3 that meet your needs now and in the future. HP RP5 Retail System The platform for every retail detail Efficiently manage your retail business from the store floor to the back office with HP s highestperforming retail platform that delivers maximum flexibility for a range of deployments. Excel in even the most demanding environments with your choice of operating systems, latest Intel processors, and storage to help you take on every retail challenge. And enjoy simple, low-cost management with built-in features that help ensure the security of your customer data and terminals. HP RP3 Retail System All retail. No compromise. Free up valuable counter space with this compact and affordable system which provides retailers of all sizes with reliability and connectivity features that help maximize operating cost efficiency. Deploy as a traditional client or a thin computing platform in distributed store environments. 4

5 27% of consumers want the sales associate to be able to take their payment without going to the cash register. 11th Annual IHL PwC Global Total Retail Survey 2013 The flexibility to meet customers needs anytime, anywhere HP Mobile Solutions Adapt the sales flow to meet customer needs and deliver an exceptional experience. HP MX10 Retail Solution Meet your sale at the counter and throughout the store Be everywhere your customers are with HP s convertible solution that combines all the advantages of mobile and traditional point of sale in a single solution. Verify prices, check inventory and complete transactions right on the sales floor 4. Or snap the mobile device on the HP Retail Expansion Dock 3 to gain access to a full suite of peripherals. HP ElitePad Mobile Point of Sale Solution Meet your customers where they are Running a business is about more than just offering products or services it s about providing an excellent customer experience. With the HP ElitePad and HP Retail Case or HP Retail Jacket in hand, you can react quickly to your customers unique needs, right where they are. 4 HP Retail Case for ElitePad Service on the go Turn your HP ElitePad into a powerful POS tool designed to help you assist customers out on the floor, conduct inventory, and mobilize transactions 5 with a range of payment devices. The cradle areas on the HP Retail Case offer compatibility with a range of third-party mobile payment devices 5 or PEDs (PIN entry devices) including MSR, EMV, and NFC. Simply attach the PED of your choice to the HP Retail Case and take POS to your customers. HP Retail Jacket for ElitePad Take to the floor with confidence 4 A jacket designed specifically for retail with a built-in barcode scanner and magnetic strip reader to enable secure mobile transactions* as well as a hand strap for ease of use. * Not available in EMEA 5

6 Build the solution that s right for you HP Retail Peripherals From barcode scanners to receipt printers with a variety of cash drawers and displays in between, customize your POS solution to fit your unique needs. * Available in AMS only ** Not available in Asia Pacific and EMEA *** Not available in EMEA Available in EMEA only Receipt Printers HP Value Receipt Printers (Serial/USB and PUSB) HP Hybrid Receipt Printer with MICR HP Thermal Receipt Printers (Serial/USB and PUSB) Epson H2000 Receipt Printer (PUSB)* Epson TM-H6000IV Multifunction Receipt Printer Epson TM-T88V Thermal Receipt Printers (Serial/USB and PUSB) Barcode Scanners HP Value Wireless Barcode Scanner* HP Imaging Barcode Scanner HP Linear Barcode Scanner HP Presentation Barcode Scanner HP Wireless Barcode Scanner HP Retail Integrated Barcode Scanner Keyboards and MSRs HP Retail Integrated Single-Head MSR HP POS Keyboard** HP POS Keyboard with Magnetic Stripe Reader HP Mini Magnetic Stripe Reader with brackets HP Retail Integrated Dual-Head MSR Cash Drawers HP Standard Duty Cash Drawer HP Heavy Duty Cash Drawer HP USB Standard Duty Cash Drawer*** HP Flip-Top Cash Drawer Displays HP Retail Integrated 2x20 Customer Facing Displays (Complex and Single Character) HP Retail Integrated 7-inch CFD Display HP Retail RP inch CFD Display HP L1506x 15-inch LED Monitor HP L5006tm 15-inch LCD Touchscreen Monitor HP L5009tm 15-inch LCD Touchscreen Monitor HP L inch Retail Monitor HP L6015tm 15-inch Retail Touch Monitor HP L6017tm 17-inch Retail Touch Monitor HP Pole Displays MPOS HP Retail Case for ElitePad HP Retail Case Shoulder Strap HP Retail Case PED mount HP ElitePad Retail Jacket HP Retail Expansion Dock for ElitePad HP Retail Charging Dock for ElitePad Additional options HP RP2 Stand HP RP5 Integration Enclosure HP RP5 Integration Tray HP Retail RP7 Value Stand HP Height Adjustable Stand for Touch Monitors HP Dual Position L6010 Stand HP Retail Adjustable Stand HP Retail Integrated Fingerprint Reader HP Care Pack Services 1 6 For additional HP Retail peripherals, please visit hp.com/go/pos

7 Offer a customer experience that keeps them coming back for more Self-service solutions powered by HP Build a customized self-service solution that meets your needs, and your customers. Choose from tablet-based kiosks, all-in-one POS systems, digital media players, and large format digital signage players. Customer service reinvented. Online shopping offers lots of choices, but lacks the sensory persuasion of an in-store shopping experience. The in-store experience sells with a smile and a silver bullet: instant gratification. Now, imagine a shopping experience with the best of in-store and online shopping. What if your customers had both: the efficiencies of ecommerce like the endless aisle of products and one-click transactions, self check-in, one-click ordering, or even games to engage them with your brand included in the in-store experience? This is the future a blending of on- and off-line experiences. Together, we can take the customer experience to the next level. From tablet-based kiosks to all-in-one POS systems, from digital media players to large-format, touchscreen digital signage, HP offers a broad portfolio of solutions to fit your unique needs. We work with a number of enclosure companies to meet the needs of our clients around the globe. Our primary self-service partner, Mzero, delivers a wide variety of self-service enclosures, from standard offerings that can be easily configured with an array of pre-certified peripherals, to highly stylized custom kiosks which complement any environment. For additional kiosk information, please visit 7

8 Capture customer attention and create an enhanced in-store experience HP Digital Signage Solutions Go big or go home. You ve got to be bold and memorable for your brand to stand out from the crowd. Stunning HP Digital Signage and interactive solutions enable you to enhance the customer experience and increase loyalty. Value Digital Signage Displays* The right fit for customers seeking essential features at lower cost levels. Available in 31.5 and 42 inch diagonal displays, they re built for extended daily operation, and provide a slim, sleek design. Value-added features include a built-in USB media player and streaming network video support, allowing you to play full HD content in popular file formats as well as stream content from various sources. Features Video-over-Ethernet input Flexible connectivity options Out-of-the-box productivity Performance Digital Signage Displays See the difference on a dynamic, touch or non-touch 42 or 47-inch* diagonal digital signage display. These displays include factory-integrated multi-touch, touch screens with advanced IR technology for accurate touch recognition, and support of numerous gestures with no ghosting. They are plug and play and Windows HID compliant for quick and easy installation. Features Touch and non-touch displays Embedded USB Media Sign Player Designed for 24/7 play Local or remote management 8 * Not available in EMEA

9 Video Wall Displays Perfect for stunning, large format video wall installations that capture customers attention. The 47-inch diagonal displays include striking technology and performance in a micro-thin bezel that s nearly invisible between tiled displays. For high traffic areas, a protective Corning Gorilla Glass option is available. Features Video-over-Ethernet input Flexible connectivity options DreamColor quality HP MP4 Digital Signage Player* Compact, affordable digital signage player Attract and inform your customers with HP s ultra-thin digital signage player designed to drive static screen layouts and full-screen video signage content. Features Next-generation dual-core AMD APU 6 Dual display support with two DisplayPort outputs Enhanced reliability that comes from no moving parts and a fan-less design Windows Embedded Standard 7 64-bit 7 or FreeDOS HP MP9 Digital Signage Player* Ultra small, high performance digital signage player Boost sales and engage customers with compelling dynamic and interactive signage content driven by HP s smallest and most powerful digital signage player. Features Power and performance of the latest Intel technologies Dual digital displays support at full 1080p resolution Easy remote management capabilities on select models Windows Embedded Standard 7 64-bit 7 or FreeDOS * Not available in EMEA 9

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11 Retail Capture customer attention with stunning digital signage. Make a customer sale on the store floor. Take care of business with sleek, stylish point of sale systems that free up valuable counter space. Create an exceptional customer experience with retail technology from HP. Specialty Retail Department Store Maximize your capabilities Built for maximum configurability and flexibility, HP Retail Systems are sleek and stylish with compact footprints that can free up valuable counter space. Customize your retail system Flexible and powerful systems easily adapt to operate as POS, back-office, kiosk, or digital signage. Get out on the floor Enhance the customer experience by arming sales associates with HP Mobile POS Solutions to look up information about customer preferences, access inventory information on the fly, or even complete the transaction without leaving the customer s side. Get out of the back office Optimize store manager productivity with HP Mobile POS Solutions that allow them to schedule employees, look up inventory, or access real-time sales numbers right on the sales floor. Give customers choice and convenience Offer choice and convenience with unique selfservice solutions that enable customers to look up product information, check available inventory, and place orders within the store. Information at their fingertips Deploy convenient self-service solutions and your customers can access additional inventory, place orders and review their rewards while in the store. Stand out from the crowd Attract customers with HP Digital Signage and extend your product information and promotional messages within your store in a most impactful way. While you re here Let customers waiting in one department know about the great deals in another. Use HP Digital Signage to take advantage of cross-department sales opportunities

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13 Restaurants Consistent, quality service is critical to run a successful restaurant. Technology can help provide more information to the customer, increase order accuracy, reduce wait times and most importantly, improve the customer experience. Quick-Serve Restaurants Table Service Restaurants When M-F, 9 to 5 won t do Built to withstand the rigors of a restaurant environment, HP Retail Systems are designed to run 24 hours a day, seven days a week, 365 days a year. Offering maximum configurability, HP offers both fan-based and fan-less options to meet various needs. Restaurant ready Perfect for server stations, HP Retail Systems deliver an intuitive, comfortable user experience in both a fan-based and fan-less design for maximum performance in a variety of environments. Get business moving Increase your speed and efficiency. HP Mobile POS Solutions give you extra capacity during breakfast, lunch, and dinner rush times when lines get long and customers don t have time to wait. Keep orders flowing Enhance the customer s dining experience and increase server efficiency with HP Mobile POS Solutions for table-side ordering and convenient transaction processing. Serve up satisfaction Use convenient, easy-to-use self-service solutions for customers to place their order without waiting in line. Serve up satisfaction Use convenient, easy-to-use self-service solutions for customers to pre-order, check loyalty rewards, complete satisfaction surveys, or play promotional contests. Made to order Eye-catching HP Digital Signage lets you to change your menu from season to season, month to month, or meal to meal. Quickly and easily localize your restaurant s menus, promotions, and advertising anytime, anywhere. What s special Eye-catching HP Digital Signage lets you promote what s fresh or on special the minute customers walk in the door and easily change your promotions as needed

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15 Food and Drug Retail technology is critical to success in the food and drug industry. To ensure smooth, productive operations, stores must leverage technology to create an efficient and reliable checkout process, especially during peak traffic times. Grocery Convenience Store Reliability you can trust When speed and convenience are a must, reliable POS systems are critical to keep the checkout line moving. HP Retail Systems are designed to give you the performance and flexibility you need and reliability you can trust. Small footprint, big screen Modular and compact, HP Retail Systems offer flexible configurations perfect for maximizing counter space. Keep your customers informed with customer-facing displays options that allow you to display promotions and advertisements. Technology where and when you need it Optimize productivity with HP Mobile POS Solutions that allow store managers to schedule employees, look up inventory, or access product information while on the store floor. A great tool for curbside pickup of grocery orders, they allow associates to take the POS to the customer. Technology where and when you need it Optimize productivity with HP Mobile POS Solutions that allow store managers to access product information and inventory while on the store floor. A great tool for queue-busting during peak times. No more lines Convenient and easy-to-use self-service solutions let customers place an order at your in-store deli or bakery without waiting in line. Give them convenience Use convenient, easy-to-use self-service solutions for customers to pre-order, check loyalty rewards, view current promotions, and print coupons. Empower customers with information Keep them well informed with HP Digital Signage deployed across the store as information touch points or self-service kiosks where customers can access the latest promotions and product information on the go. A sign of the times Eye-catching HP Digital Signage gives you the ability to target your advertising and promotions to the right audience at the right time and change them easily and quickly

16 1 Care Packs are optional. Service levels and response times for HP Care Packs may vary depending on your geographic location. Service starts on date of hardware purchase. Restrictions and limitations apply. For details, visit hp.com/go/cpc. 2 Projected capacitive technology is available on 15-inch and 17-inch displays; resistive touchscreen is available on the 15-inch display. 3 Sold separately or purchased as an optional feature 4 Internet access required. 5 The Retail Case must be accompanied by a 3rd party mobile payment terminal or PED (PIN entry device) in order to complete sales transactions. 6 Multi-Core is designed to improve performance of certain software products. Not all customers or software applications will necessarily benefit from use of this technology. 64-bit computing on Intel architecture requires a computer system with a processor, chipset, BIOS, operating system, device drivers, and applications enabled for Intel 64 architecture. Processors will not operate (including 32-bit operation) without an Intel 64 architecture-enabled BIOS. Performance will vary depending on your hardware and software configurations. Intel s numbering is not a measurement of higher performance. 7 This system may require upgraded and/or separately purchased hardware to take full advantage of Windows 7 functionality. Not all features are available in all editions of Windows 7. See microsoft.com/windows/windows-7 for details. Sign up for updates hp.com/go/pos Copyright Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. Intel is a trademark of Intel Corporation in the U.S. and other countries. Microsoft and Windows are U.S. registered trademarks of the Microsoft Group of companies. AMD is a trademark of Advanced Micro Devices, Inc. 4AA5-0517ENW, February 2015