Ready or Not: Maximizing Partnerships to Achieve Health Department Accreditation

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1 Ready or Not: Maximizing Partnerships to Achieve Health Department Accreditation Wednesday, May 15, :30 PM to 2:00 PM Pacific 3:30 PM to 5:00 PM Eastern Welcome and thank you for joining our Web Forum! Technical difficulties? Call Questions? Comments? Use the Q&A function Please participate in the polls Please take the Post-Web Forum online evaluation. We need your feedback! Recording and Slides will be available at

2 Q&A Feature Please submit questions via the Q&A Feature Please send your questions to All Panelists

3 POLL #1 Are you attending this Web Forum: a. Individually b. In a group of 2-5 people c. In a group of 6-10 people d. In a group of more than 10 people

4 Polling Feature Please 1. Choose your answer, then 2. Click Submit

5 Dawn Marie Jacobson, MD, MPH Director of Strategy and Impact Public Health Institute formerly the Director of Performance Improvement Los Angeles County Department of Public Health Dawn Marie Jacobson, MD, MPH, is a board-certified preventive medicine physician with 10 years of experience in public health practice and management. She is currently the Director of Strategy and Impact for the Public Health Institute where her work focuses on data integration for public health decision-making and improving community health outcomes. From , Dr. Jacobson was the Director of Performance Improvement for the Los Angeles County Department of Public Health. In this position, she utilized matrix management approaches to run an agency-wide quality improvement learning collaborative, prepared for PHAB accreditation, created a suite of tools for managing a performance measurement and reporting system, proposed customized functional requirements for an agency-wide dashboard, and designed training modules tailored to various staffing levels. Website:

6 We would like to thank The Public Health Institute (PHI) is an independent, nonprofit organization dedicated to promoting health, well-being and quality of life for people throughout California, across the nation and around the world. National Association of County and City Health Officials (NACCHO) is the national non-profit membership association representing the nation's approximately 2,800 local health departments, including city, county, metro, district, and tribal agencies. NACCHO s mission is to be a leader, partner, catalyst, and voice for local health departments in order to ensure the conditions that promote health and equity, combat disease, and improve the quality and length of all lives.

7 Ready or Not: Maximizing Partnerships to Achieve Health Department Accreditation Dawn Marie Jacobson, MD, MPH Director of Strategy and Impact Director CA Public Health Practice-Based Research Network Public Health Institute, Oakland, CA

8 Poll 2: Where do you currently work? a. In a state or local public health department b. In another state or local government agency c. In a non-government organization where I am in an active working partnership with a state or local health department d. In a non-government organization and I do not have a working partnership with a state or local health department

9 Webinar Objectives 1. Learn how local health departments in California are engaging new partners for accreditation, whether in the pre-requisite stage or active measure collection/documentation stage 2. Review helpful tools and communication strategies for reaching out to organizations that you need to help you achieve accreditation 3. Identify opportunities for partnership engagement during various stages of accreditation preparation, including when your health officer or department director position is suddenly vacant (!)

10 Poll 2: Where do you currently work? a. In a state or local public health department b. In another state or local government agency c. In a non-government organization where I am in an active working partnership with a state or local health department d. In a non-government organization and I do not have a working partnership with a state or local health department

11 Juggling and Designing

12 Quality Improvement and Accreditation Designing and Juggling Quality Improvement Office and Cross-Department Team Three Major Program Options often done concurrently Accreditation Performance-Based Measurement Systems Formal Quality Improvement Projects Managerial Tools and Strategies - emerging Process maps Checklists Database design frameworks and IT functional requirements Just in time training and coaching modules Matrix management and managing up

13 Public Health Accreditation State-Based Programs National through the Public Health Accreditation Board Goal to improve and protect the health of every community by advancing the quality and performance of public health departments Voluntary Fee-Based State, Local, and Tribal Health Departments

14 Performance Based Measurement Systems Integrated department-wide system Emphasis on measurement at program, organization, and community levels data integration IT solutions (e.g., dashboards) Routine review of results to drive decision-making Balanced Scorecard Results Accountability Turning Point Performance Management

15 Formal Quality Improvement Methods Institute for Healthcare Improvement: Model for Improvement Lean/Six Sigma Baldridge System Kaizen Quality Management Rapid-cycle PDSA approaches for process improvement

16 Juggling and Designing

17 Poll 3: What is your current role in designing and leading quality improvement initiatives for your organization? a. I lead a quality improvement office and/or I am responsible for implementing quality improvement programs across my entire organization b. I work on quality improvement activities within my own program and/or I am assisting with accreditation preparation c. I attend quality improvement meetings but do not actively work on any projects d. I do not participate in any quality improvement meetings or activities

18 Tamara Maciel Bannan, MPH Performance Improvement Manager and Public Health Accreditation Coordinator County of San Diego Health and Human Services Agency Tamara Bannan is the Performance Improvement Manager and Accreditation Coordinator for the County of San Diego Health and Human Services Agency. She has been working in organizational performance management, strategic and operational planning, and quality improvement for nearly 15 years. She led the County of San Diego s participation in the Public Health Accreditation Board s beta test and holds a green belt in Lean Six Sigma. Website:

19 Patty Chan, OTR/L, MPA Division Manager Ventura County Department of Public Health Patty Chan is a Licensed Occupational Therapist with a Master in Public Administration and works for Ventura County Public Health as a Division Manager. In her over twenty year career she has strived to advance Public Health with a focus on working collaboratively to achieve the goals of public health through strategic planning, integration of technology, and championing sustainable improvement efforts for organization change. Patty received her Bachelor of Science Degree in Occupational Therapy from San Jose State University and a Masters of Public Administration from California State University Northridge. She holds a Certificate in Mediation and Conflict Resolution and is a Lean Six Sigma Green belt. Website:

20 Cheryl Barrit, MPIA Preventive Health Bureau Manager City of Long Beach Department of Health and Human Services Cheryl Barrit currently serves as the Preventive Health Bureau Manager for the City of Long Beach Department of Health and Human Services where she oversees a variety of programs under Nursing Services Division, Public Health Emergency Preparedness, Epidemiology and Communicable Disease Control, and Public Health Accreditation. Previously, she served as the Prevention Services Officer and managed HIV and STD Education and Prevention, Teen Pregnancy Prevention, and HIV Social Marketing programs. Website:

21 Poll 3: What is your current role in designing and leading quality improvement initiatives for your organization? a. I lead a quality improvement office and/or I am responsible for implementing quality improvement programs across my entire organization b. I work on quality improvement activities within my own program and/or I am assisting with accreditation preparation c. I attend quality improvement meetings but do not actively work on any projects d. I do not participate in any quality improvement meetings or activities

22 Tamara Maciel Bannan, MPH Performance Improvement Manager and Public Health Accreditation Coordinator County of San Diego Health and Human Services Agency Tamara Bannan is the Performance Improvement Manager and Accreditation Coordinator for the County of San Diego Health and Human Services Agency. She has been working in organizational performance management, strategic and operational planning, and quality improvement for nearly 15 years. She led the County of San Diego s participation in the Public Health Accreditation Board s beta test and holds a green belt in Lean Six Sigma. Website:

23 Patty Chan, OTR/L, MPA Division Manager Ventura County Department of Public Health Patty Chan is a Licensed Occupational Therapist with a Master in Public Administration and works for Ventura County Public Health as a Division Manager. In her over twenty year career she has strived to advance Public Health with a focus on working collaboratively to achieve the goals of public health through strategic planning, integration of technology, and championing sustainable improvement efforts for organization change. Patty received her Bachelor of Science Degree in Occupational Therapy from San Jose State University and a Masters of Public Administration from California State University Northridge. She holds a Certificate in Mediation and Conflict Resolution and is a Lean Six Sigma Green belt. Website:

24 Cheryl Barrit, MPIA Preventive Health Bureau Manager City of Long Beach Department of Health and Human Services Cheryl Barrit currently serves as the Preventive Health Bureau Manager for the City of Long Beach Department of Health and Human Services where she oversees a variety of programs under Nursing Services Division, Public Health Emergency Preparedness, Epidemiology and Communicable Disease Control, and Public Health Accreditation. Previously, she served as the Prevention Services Officer and managed HIV and STD Education and Prevention, Teen Pregnancy Prevention, and HIV Social Marketing programs. Website:

25 Thank you to our presenters: Tamara Bannan Patty Chan Cheryl Barrit

26 Ready or Not: Maximizing Partnerships to Achieve Health Department Accreditation Wednesday, May 15, :30 PM to 2:00 PM Pacific 3:30 PM to 5:00 PM Eastern Thank You! Go to

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