NEW JERSEY 2/17/15. Welcome! Gaining Ground Performance Management Pre- Workshop Webinar February 18, :00 pm 3:30 pm

Size: px
Start display at page:

Download "NEW JERSEY 2/17/15. Welcome! Gaining Ground Performance Management Pre- Workshop Webinar February 18, 2015 2:00 pm 3:30 pm"

Transcription

1 Welcome! Gaining Ground Performance Management Pre- Workshop Webinar February 18, :00 pm 3:30 pm Please Dial in from your land- line: ParLcipant code: NEW JERSEY Performance Management February 18, 2015 Star&ng where you are, with what you have 3 1

2 Welcome and Introductions Meeting Purpose 4 Performance Management 5 Why Performance Management? What Are Some of the Challenges Facing Public Health Today? Funding Recognition for who we are and what we do Understanding our Mission & Communicating that to stakeholders and funders Need to define our work and justify the resources invested 6 2

3 Why Performance Management? Do you know the quality of your agency s work? Do you know how well your agency is performing? Do you know what you are trying to accomplish? Are you making progress? 7 Why Do Performance Management? } In order to improve something you have to be able to change it. In order to change it you have to be able to understand it. In order to understand it you have to be able to measure it. And if you can count it you can measure it. } What gets measured gets done. An effective performance management system gives you useful, credible information for assessing: 1) Your capacity to undertake your work. 2) The quality of your efforts. 3) The outcomes of your efforts. 8 Performance Management An Overview What is Performance Management? Performance management is a forward looking practice of using data to improve agency performance. 9 3

4 A Performance Management System A performance management system is driven by state and local needs and is designed to align closely with a public health organization s vision, mission, strategic goals and public health priorities. 10 Performance Management Framework This practice involves strategic use of Goals, standards, targets, measures, data collection, reporting, and Quality Improvement Performance Management System Framework Components 1. Visible Leadership 2. Performance Standards 3. Performance Measures 4. Reporting Progress 5. Quality Improvement 11 Performance Management Outer Ring Continuous Customer Focus Transparency Strategic Alignment Culture of Quality 12 4

5 This Sounds Like a Lot of Work. What s in it for Us and Our Agency? PM helps answer these types of questions } How well is our health department performing? } Do we all know where we are headed? } Are we all pulling in the same direction? } Are we making progress as an organization? } Are we achieving what we set out to do? } Are we accountable and demonstrating results? } Do we need to do something different? 13 Where do We Start? 14 A MODEL FOR PERFORMANCE MANAGEMENT Performance Management provides a roadmap and a set of tools that help guide you along the right path toward improving your agency and programs. The model for Performance Management in public health was created by the Turning Point Performance Management Collaborative in the 1990s. It comprises four parts: Turning Point Model- Refreshed- PHF 15 5

6 A MODEL FOR PERFORMANCE MANAGEMENT Identification and use of performance standards, Identification and collection of performance measures, An ongoing process and timeline for reporting of progress, and Use of a quality improvement process to respond to identified needs. Turning Point Model- Refreshed- PHF 16 PERFORMANCE STANDARDS: STAGE 1 Under the Turning Point model, there are four steps to identify performance standards. 1.Identify relevant standards starting with agency goals as described in your vision, mission, and strategic plan, and looking to generally accepted standards for performance to find standards that align. 2.Select indicators of performance that align with each standard that can be tracked over time. 3.Set targets for the performance of your agency related to each indicator. 4.Communicate expectations for performance with agency staff and stakeholders to build awareness and gain buy-in. PERFORMANCE STANDARDS: WHERE TO LOOK There are many sources for identifying public health performance standards. Examples of these sources are listed on the right. Keep in mind that a performance management system should cross all health department functions. It should not just focus on health determinants and outcomes. Health Determinants & Status Healthy People 2020 National Prevention Strategy Resources & Services PHAB Standards, including those under Domains 2, 3, 7, and 10 National Public Health Performance Standards Program (CDC) Michigan Local Public Health Accreditation Minimum Program Requirements Community Engagement PHAB Standards, including those under Domains 1, 4, 5, and 6 CDC Principles of Community Engagement Scotland National Standards for Community Engagement CDC Public Health Preparedness Capabilities, National Standards for State and Local Planning Workforce Core Competencies for Public Health Professionals (PHF) PHAB Standards, including those under Domain 8 6

7 PERFORMANCE MEASUREMENT: STAGE 2 Your performance measures should be quantitative measures of capacities, processes, or outcomes relevant to assessment of your performance indicators. Selected measures should let you know if you re getting closer to achieving your performance standards. For example, if your agency is pursuing the Healthy People 2020 performance standard of a 10% improvement in the percent of live births that were preterm you might include performance measures such as: The percentage of live births that were preterm in your county in the calendar year. The percentage of women served by the tribal health clinic who receive prenatal care in the first trimester. The percentage of OB/GYN providers receiving educational information from the health department about preventable preterm birth. Turning Point Performance Management NaLonal Excellence CollaboraLve, CREATING PERFORMANCE MEASURES There are often many different ways to measure progress toward any one performance standard. Start by looking at your performance standard, or goal for performance, and brainstorm a list of things you could count or observe that would help you determine how well your agency is achieving that standard. Gather information on how others are measuring their performance in that area. No need to reinvent the wheel! CREATING PERFORMANCE MEASURES Look at each possible measure and consider what data you already have collected, what data are readily available through other sources, or what data you could realistically collect. If a possible measure just doesn t have a reliable source and couldn t realistically be tracked consistently over time, drop it from the list. Determine which measures are related to your activities and are within your agency s control or influence. Eliminate measures that are outside your agency s scope. 7

8 CREATING PERFORMANCE MEASURES Your final list of possible measures should be: Clearly and logically related to your standard, Feasible to collect over time, and Within the scope of your influence. At this point you can use all the measures on your list (you may have just a few left), or select the measures that you think best reflect performance related to your standard. REPORTING OF PROGRESS: STAGE 3 Reports on progress should: Compare performance measures with their target and they should link to overall goals; Provide context and be targeted to the audience the content depends on the purpose and intended users; Be routine reports should be produced on a schedule; Be created in a way that is straightforward, easy to produce, and easy to understand; and Be communicated and shared across the agency. QUALITY IMPROVEMENT: STAGE 4 Quality improvement is where a performance management system creates opportunity for meaningful improvement within your public health agency. It is about learning to use data on how you are performing to drive activities that lead to true improvement. 8

9 How About an Example Our Strategic Plan lists under Strategic Goals the following Department Goal. ENHANCE THE CUSTOMER SERVICE EXPERIENCE BY 12/31/15 25 Performance Standards 80% of clients rate health department services as good or excellent. 26 Performance Measures % of clients that rate health department services as good or excellent. 27 9

10 Reporting of Progress In 2013, 50% of clients rated health department services as either good or excellent. 28 Quality Improvement Increase client satisfaction of health department services to 70% by December Reporting of Progress If client satisfaction of health department services doesn t reach 70% by 2014 the PDSA cycle will be repeated (continuous quality improvement) 30 10

11 Performance Management Ties it All Together Performance Management 32 Your Strategic Plan } Defines where your department is going } Provides a definition of the mission, goals, and objectives } Defines via template for employees and stakeholders to make decisions to move the organization forward } Provides an assessment of the department s capacity to respond to its mission Tells the community what the department is capable of and how it operates PHAB acronyms and glossary of terms version

12 The Community Health Assessment } Examines the health status indicators for a given population (Department) } Identifies key problems and assets } Contains strategies to address the department s health needs and identified issues } A collaborative process involving the department and many stakeholders PHAB acronyms and glossary of terms version Community Health Improvement Plan } Long term, systematic effort to address public health problems on the basis of the results of health assessment activities and the health improvement process. } Used to set priorities and coordinate and target resources. } Serves as a pre-cursor for the development and defining actions to target efforts to improve health. } Defines the vision for the health of the population. } Lists strengths, weaknesses, challenges, and opportunities that exist to improve the health status of the population. PHAB acronyms and glossary of terms version And Quality Improvement is the Thread woven Throughout These Components It is a continuous and ongoing effort to achieve measurable improvements in the efficiency, effectiveness, performance, accountability, outcomes, and other indicators of quality in services or processes which achieve equity and improve the health of the population

13 To Summarize If we must define our work and justify the resources we consume (tell the public health story) then.. Quality Improvement will help us improve our processes to get the results we need. Performance Management will help us determine what results are needed and measure our progress toward meeting our goals that were defined in our Strategic Plan and Action Steps Performance Standards Identify relevant standards Select indicators Set targets Communicate expectations 2. Performance Measures Refine indicators Define realistic measures Develop data systems Collect Data RECAP There are four pieces to an effective performance management system: 3. Reporting of Progress Analyze data Report results broadly Develop a regular cycle of reporting 4. Quality Improvement Use data for decisions Manage changes Create a learning organization Useful Links Turning Point Overview & Documents h[p://www.phf.org/resourcestools/pages/turning_point_project_publicalons.aspx Turning Point Performance Management Revised Framework h[p://www.phf.org/programs/pmtoolkit/pages/ Turning_Point_Performance_Management_Refresh.aspx Public Health AccreditaBon Board h[p://www.phaboard.org/ Michigan Public Health InsBtute PM Free on- line Training h[p://mphiaccredandqi.org/pmqitraining/login.aspx NACCHO- Guide to CommunicaBng about Performance Improvement h[p://www.naccho.org/topics/infrastructure/accreditalon/picommunicalons.cfm? tm_content=2013_10_01connect&utm_campaign=naccho%20connect,%20oct.%

14 Acknowledgements Materials, handouts and Power Point slides adapted from North Carolina s Center for Public Health Quality - Quality Improvement 101 Program James Butler & Associates Michigan Public Health InsLtute The Public Health FoundaLon MeeLng Closure QuesLons? Next Steps Closing Comments Contact Information James Butler & Associates ChrisLna Harrington Jim Butler

Oneida County Health Dept Performance Management. Learning Objectives. Public Health Performance Management

Oneida County Health Dept Performance Management. Learning Objectives. Public Health Performance Management Oneida County Health Dept Performance Management Adapted from: Performance Management National Excellence August 2014 Public Health Performance Management Curriculum Prepared by Center for Public Health

More information

Public Health Performance Management Systems Organized as Quality Improvement Cycles

Public Health Performance Management Systems Organized as Quality Improvement Cycles Public Health Performance Management Systems Organized as Quality Improvement Cycles Paul Epstein (paul@rtmteam.net) Results That Matter Team (www.rtmteam.net) For APHA Annual Meeting Boston November 5,

More information

Strategic Plan: A How-To Guide

Strategic Plan: A How-To Guide DEVELOPING A TRIBAL HEALTH DEPARTMENT Strategic Plan: A How-To Guide Adapted from Developing a Local Health Department Strategic Plan: A How-To Guide, National Association of County and City Health Officials.

More information

Washington County Public Health Division. Performance Management and Quality Improvement Plan

Washington County Public Health Division. Performance Management and Quality Improvement Plan Washington County Public Health Division Performance Management and Quality Improvement Plan Plan developed by the PMQI Council Prepared by Erin Mowlds and Chelsea Larsen Adopted on 8/7/2014 1 TABLE OF

More information

Performance Management and Quality Improvement Training Agenda

Performance Management and Quality Improvement Training Agenda Performance Management and Quality Improvement Training Agenda Friday, April 5, 2013, 10:00 a.m. 12:00 p.m. Fresno County Department of Public Health, Room 120 NACCHO Accreditation Support Initiative for

More information

2014 Core Competencies for Public Health Professionals

2014 Core Competencies for Public Health Professionals 2014 Core Competencies for Public Health Professionals Kathleen Amos, MLIS, Assistant Director Janelle Nichols, MPH, Project Assistant Council on Linkages Between Academia and Public Health Practice Public

More information

National Public Health Department Accreditation

National Public Health Department Accreditation National Public Health Department Accreditation Daniel Coulter, MPH Accreditation Coordinator daniel.coulter@maryland.gov 443-245-3767. Objectives Overview of National Public Health Department Accreditation

More information

Specifically, the following events created the forum for the development of the ECDH PM System:

Specifically, the following events created the forum for the development of the ECDH PM System: This document defines the Erie County Department of Health (ECDH) Performance Management (PM) System. The system design employed a diverse methodology included training, workshops, interviews, executive

More information

Quality Improvement in Public Health: Lessons Learned from the Multi-State Learning Collaborative

Quality Improvement in Public Health: Lessons Learned from the Multi-State Learning Collaborative Research Insights Quality Improvement in Public Health: Lessons Learned from the Multi-State Learning Collaborative Summary Various industries, including health care, have adopted quality improvement (QI)

More information

Engaging Tribes in Public Health Accreditation and Quality Nancy Young, MPA (nyoung@instituteforwihealth.org)

Engaging Tribes in Public Health Accreditation and Quality Nancy Young, MPA (nyoung@instituteforwihealth.org) MLC Topical Brief Engaging Tribes in Public Health Accreditation and Quality Nancy Young, MPA (nyoung@instituteforwihealth.org) Engaging Tribes in Public Health Accreditation and Quality is one of eight

More information

Performance Management Annual Report 2015 Updated 4/16/15

Performance Management Annual Report 2015 Updated 4/16/15 Performance Management Annual Report 2015 Updated 4/16/15 OVERVIEW The City of St. Louis Department of Health s Performance Management System is systematic process used to regularly analyze our performance

More information

Quality Improvement Plan

Quality Improvement Plan 2014-2015 Quality Improvement Plan Goodhue County Health and Human Services Implemented: December 2014 Reviewed and Revised: Month Year, Month Year, Month Year Purpose, Quality Culture, and Scope Our vision

More information

What is Public Health Accreditation? Ron Chapman, MD, MPH Director and State Health Officer California Department of Public Health

What is Public Health Accreditation? Ron Chapman, MD, MPH Director and State Health Officer California Department of Public Health What is Public Health Accreditation? Ron Chapman, MD, MPH Director and State Health Officer California Department of Public Health National Accreditation Program The goal of the national public health

More information

ASTHO Accreditation Webinar Series

ASTHO Accreditation Webinar Series ASTHO Accreditation Webinar Series September 24, 2013 Association of State and Territorial Health Officials This webinar was supported by funds made available from the Centers for Disease Control and Prevention,

More information

Using Evaluation to Improve Programs. Strategic Planning. www.cdc.gov/healthyyouth/evaluation

Using Evaluation to Improve Programs. Strategic Planning. www.cdc.gov/healthyyouth/evaluation Using Evaluation to Improve Programs Strategic Planning www.cdc.gov/healthyyouth/evaluation PROGRAM STRATEGIC PLANNING KIT Table of Contents Introduction Part 1: What is strategic planning? Part 2: What

More information

Director, Office of Health IT and e Health; State Government HIT Coordinator. Deputy Director, Office of Health IT and e Health

Director, Office of Health IT and e Health; State Government HIT Coordinator. Deputy Director, Office of Health IT and e Health Assignment Location: Minnesota Department of Health St. Paul, Minnesota Primary Mentor: Secondary Mentor: Martin LaVenture, PhD, MPH, FACMI Director, Office of Health IT and e Health; State Government

More information

Performance Management in Public Health: NACCHO/CDC Accreditation Support Initiative (ASI)Webinar

Performance Management in Public Health: NACCHO/CDC Accreditation Support Initiative (ASI)Webinar Performance Management in Public Health: NACCHO/CDC Accreditation Support Initiative (ASI)Webinar Tuesday, February 25, 2014 Marni Mason MarMason Consulting, LLC Robert Hines Performance Improvement Manager

More information

Quality Assurance Initiatives in Literacy and Essential Skills: A Pan-Canadian Perspective

Quality Assurance Initiatives in Literacy and Essential Skills: A Pan-Canadian Perspective Quality Assurance Initiatives in Literacy and Essential Skills: A Pan-Canadian Perspective Summary of Key Informant Interviews Final Report November 2014 Acknowledgments Thank you to the following organizations

More information

Benefits of conducting a Project Management Maturity Assessment with PM Academy:

Benefits of conducting a Project Management Maturity Assessment with PM Academy: PROJECT MANAGEMENT MATURITY ASSESSMENT At PM Academy we believe that assessing the maturity of your project is the first step in improving the infrastructure surrounding project management in your organisation.

More information

PPHR Process Guide 2015

PPHR Process Guide 2015 PPHR Process Guide 2015 This page intentionally left blank Project Public Health Ready Process Guide 2 Contents Introduction... 5 Overview... 5 Vision... 5 Mission... 5 Background... 5 History... 5 Structure

More information

DRAFT REVISED READINESS CHECKLISTS

DRAFT REVISED READINESS CHECKLISTS DRAFT REVISED READINESS CHECKLISTS OVERVIEW The Readiness Checklists are lists of expectations for any health department that is preparing to apply for public health department accreditation. The Checklists

More information

North Ayrshire Council. Performance Management Strategy

North Ayrshire Council. Performance Management Strategy North Ayrshire Council Performance Management Strategy February 2015 Contents 1. Foreword... 3 2. Introduction... 3 3. What is performance management?... 4 3.1 Why is it important to North Ayrshire Council?...

More information

Performance Management Basics and Resources. Presented by: Jessie Jones, MPHI, Office of Accreditation and Quality Improvement August 27 th, 2013

Performance Management Basics and Resources. Presented by: Jessie Jones, MPHI, Office of Accreditation and Quality Improvement August 27 th, 2013 Performance Management Basics and Resources Presented by: Jessie Jones, MPHI, Office of Accreditation and Quality Improvement August 27 th, 2013 1 What is Performance Management? The practice of using

More information

Engage Government & Community 2 PLAN REFLECT ACT

Engage Government & Community 2 PLAN REFLECT ACT Step 6: Monitor and Evaluate 7 Improve & Revise Services 1 Engage Government & Community 2 Establish Leadership & Management Structure REFLECT PLAN 6 Monitor & Evaluate ACT 3 Adapt the Community-Based

More information

Evaluation, Performance Management, and Quality Improvement: Understanding the Role They Play to Improve Public Health

Evaluation, Performance Management, and Quality Improvement: Understanding the Role They Play to Improve Public Health Evaluation, Performance Management, and Quality Improvement: Understanding the Role They Play to Improve Public Health Craig Thomas, PhD Liza Corso, MPA Harald Pietz Division of Public Health Performance

More information

2015-2017 STRATEGIC PLAN SMALL BUSINESS DEVELOPMENT CENTER NETWORK ILLINOIS DEPARTMENT OF COMMERCE AND ECONOMIC OPPORTUNITY

2015-2017 STRATEGIC PLAN SMALL BUSINESS DEVELOPMENT CENTER NETWORK ILLINOIS DEPARTMENT OF COMMERCE AND ECONOMIC OPPORTUNITY 2015-2017 STRATEGIC PLAN SMALL BUSINESS DEVELOPMENT CENTER NETWORK ILLINOIS DEPARTMENT OF COMMERCE AND ECONOMIC OPPORTUNITY 1 INTRODUCTION Lead Economic Development Agency - The Department of Commerce

More information

4/14/2014. Agenda. Building & Improving a Performance Management System. Public Health Foundation. Workshop Objectives

4/14/2014. Agenda. Building & Improving a Performance Management System. Public Health Foundation. Workshop Objectives Building & Improving a Performance Management System Public Health Foundation Workshop for Worcester Health Department Date April 17 and 18 Workshop Objectives Learn to use a PM System model based on Quality

More information

Logic Models in Public Health Program Management

Logic Models in Public Health Program Management Public Health Performance Management Centers for Excellence Logic Models in Public Health Program Management Visit us: Public Health Performance Management Centers for Excellence Funded by the U. S. Centers

More information

Strategic Plan 2014 2018

Strategic Plan 2014 2018 DEPARTMENT OF HEALTH Strategic Plan 2014 2018 We focus on improving internal systems and processes in the Vermont Department of Health s Strategic Plan. By successfully implementing the Plan s objectives,

More information

Performance Management. Date: November 2012

Performance Management. Date: November 2012 Performance Management Date: November 2012 SSBA Background Document Background 3 4 Governance in Saskatchewan Education System 5 Role of School Boards 6 Performance Management Performance Management Overview

More information

National Public Health Performance Standards Program Frequently Asked Questions

National Public Health Performance Standards Program Frequently Asked Questions National Public Health Performance Standards Program Frequently Asked Questions What is the National Public Health Performance Standards Program (NPHPSP)? The NPHPSP is a partnership initiative of national

More information

Performance Management Plan 2014-2015

Performance Management Plan 2014-2015 North Dakota Department of Health Performance Management Plan 2014-2015 1 North Dakota Department of Health Performance Management Plan 2014-2015 CONTENTS Purpose 3 Policy Statement 3 Organizational Structure

More information

A New Approach to Needs Assessment and Communication to Connect and Collaborate with Faculty

A New Approach to Needs Assessment and Communication to Connect and Collaborate with Faculty A New Approach to Needs Assessment and Communication to Connect and Collaborate with Faculty Cindy Elliott Assistant Librarian, Research Services Team The University of Arizona Libraries Jim Martin Associate

More information

Public Health Accreditation Board. GUIDE to National. Public Health Department. Accreditation

Public Health Accreditation Board. GUIDE to National. Public Health Department. Accreditation Public Health Accreditation Board GUIDE to National Public Health Department Accreditation VERSION 1.0 APPLICATION PERIOD 2011-2012 APPROVED MAY 2011 VERSION 1.0 APPROVED MAY 2011 Table of Contents I.

More information

Developing Your Strategic Plan

Developing Your Strategic Plan Training Module: Developing Your Strategic Plan This training contains general information only and Deloitte is not, by means of this training session, rendering accounting, business, financial, investment,

More information

Measuring ROI in Executive Coaching

Measuring ROI in Executive Coaching Measuring ROI in Executive Coaching Jack J. Phillips, Ph.D. and Patricia P. Phillips, Ph.D.

More information

Template: Performance Evaluation Form - Executive Director/ Chief Executive Officer

Template: Performance Evaluation Form - Executive Director/ Chief Executive Officer Template: Performance Evaluation Form - Executive Director/ Chief Executive Officer Note: This document is provided for information purposes only. Health professional associations making use of this resource

More information

Supporting research & program evaluation, education & professional development and knowledge exchange in public health. Focus group Oct.

Supporting research & program evaluation, education & professional development and knowledge exchange in public health. Focus group Oct. Supporting research & program evaluation, education & professional development and knowledge exchange in public health Focus group Oct. 5, 2010 Thank you To you for travelling and joining us at the planning

More information

Wilder Research. Program evaluation capacity building at the Minnesota Historical Society Summary of the project and recommended next steps

Wilder Research. Program evaluation capacity building at the Minnesota Historical Society Summary of the project and recommended next steps Wilder Research Program evaluation capacity building at the Minnesota Historical Society Summary of the project and recommended next steps In October 2010, the Minnesota Historical Society (the Society)

More information

HRM. Human Resource Management Rapid Assessment Tool. A Guide for Strengthening HRM Systems. for Health Organizations. 3rd edition

HRM. Human Resource Management Rapid Assessment Tool. A Guide for Strengthening HRM Systems. for Health Organizations. 3rd edition HRM Human Resource Management Rapid Assessment Tool for Health Organizations A Guide for Strengthening HRM Systems 3rd edition . Human Resource Management Rapid Assessment Tool Copyright 2005, renewed

More information

*Note: Screen magnification settings may affect document appearance.

*Note: Screen magnification settings may affect document appearance. Welcome to today s Coffee Break presented by the Evaluation and Program Effectiveness Team in the Division for Heart Disease and Stroke Prevention at the Centers for Disease Control and Prevention. *Note:

More information

WV School Counseling Program Audit

WV School Counseling Program Audit The program audit is used to assess the school counseling program in comparison with West Virginia s Model for School Counseling Programs. Audits serve to set the standard for the school counseling program.

More information

Self Assessment Tool for Principals and Vice-Principals

Self Assessment Tool for Principals and Vice-Principals The Institute for Education Leadership (IEL) brings together representatives from the principals' associations, the supervisory officers' associations, councils of directors of education and the Ministry

More information

Evaluation. Kerry Thomson, MPH, CHES Program Evaluator Colorado Department of Public Health and Environment

Evaluation. Kerry Thomson, MPH, CHES Program Evaluator Colorado Department of Public Health and Environment Evaluation Kerry Thomson, MPH, CHES Program Evaluator Colorado Department of Public Health and Environment Presentation Goal, Objective, & Activity Goal: Increase knowledge of public health program evaluation

More information

Establishing key performance indicators for charities. Nicola May, Partner Not for Profit at Crowe Clark Whitehill May 2016

Establishing key performance indicators for charities. Nicola May, Partner Not for Profit at Crowe Clark Whitehill May 2016 \ Establishing key performance indicators for charities Nicola May, Partner Not for Profit at Crowe Clark Whitehill May 2016 Measuring your success A Key Performance Indicator (KPI) is a measurable value

More information

STRATEGIC PLANNING 1. 1 Excerpt from unpublished TANNA Branch Manual, as an activity under the Tanzania Nursing Initiative

STRATEGIC PLANNING 1. 1 Excerpt from unpublished TANNA Branch Manual, as an activity under the Tanzania Nursing Initiative STRATEGIC PLANNING 1 Strategic planning is the core of the work of an organization whether at the branch or national level. Without a strategic framework you don t know where you are going or why you are

More information

Stearns County Human Services Department Public Health Division. Quality Improvement Plan 2011-2015

Stearns County Human Services Department Public Health Division. Quality Improvement Plan 2011-2015 Stearns County Human Services Department Public Health Division Quality Improvement Plan 2011-2015 September 2011 September 15, 2014 I. Purpose The Quality Improvement (QI) Plan establishes the framework

More information

4 Keys to Driving Results from Project Governance

4 Keys to Driving Results from Project Governance THOUGHT LEADERSHIP WHITE PAPER In partnership with Agile or Waterfall? 4 Keys to Driving Results from Project Governance You can t swing a project manager these days without hitting the debate of Agile

More information

Building a Strategic Account Management Practice. Building a Strategic Account

Building a Strategic Account Management Practice. Building a Strategic Account Building a Strategic Account Management Practice Jim Contardi, Leader, Product Solutions and Strategic Sales, First Data James Jacobson, Senior Consultant and Account Coach, Richardson Building a Strategic

More information

Final. North Carolina Procurement Transformation. Governance Model March 11, 2011

Final. North Carolina Procurement Transformation. Governance Model March 11, 2011 North Carolina Procurement Transformation Governance Model March 11, 2011 Executive Summary Design Approach Process Governance Model Overview Recommended Governance Structure Recommended Governance Processes

More information

ORGANIZED FOR BUSINESS: BUILDING A CONTEMPORARY IT OPERATING MODEL

ORGANIZED FOR BUSINESS: BUILDING A CONTEMPORARY IT OPERATING MODEL ORGANIZED FOR BUSINESS: BUILDING A CONTEMPORARY IT OPERATING MODEL Time is running out for the traditional, monopolistic IT model now that users have so many alternatives readily available. Today s enterprises

More information

Quality Improvement Plans

Quality Improvement Plans Quality Plans A How to Guide December 3 and 4, 2013 Agenda Welcome and introductions of presenters Quality basics Characteristics of a good QI Plan Presentations from local CHB s on how they developed

More information

Performance Management. Strategically Aligned Data-Driven Outcome Focused

Performance Management. Strategically Aligned Data-Driven Outcome Focused Performance Management Strategically Aligned Data-Driven Outcome Focused Prepared by the Performance Management Team, January 2014 Menu Aligned Pursuit Common Language Head Start How-to Next Steps Menu

More information

Performance Management Self-Assessment Tool

Performance Management Self-Assessment Tool Refreshed by the Public Health Foundation in May 2012 Performance Management Self-Assessment Tool How well does your public health organization or partnership manage performance within its jurisdiction?

More information

LONDON Operation Excellence Dashboard Metrics and Processes

LONDON Operation Excellence Dashboard Metrics and Processes LONDON Operation Excellence Dashboard Metrics and Processes Wednesday, June 25, 2014 08:30 to 09:30 ICANN London, England CAROLE CORNELL: Okay. I m sorry. Let s begin. I m going to play with this as I

More information

City of El Paso Department of Public Health. Roadmap to Accreditation

City of El Paso Department of Public Health. Roadmap to Accreditation City of El Paso Department of Public Health Roadmap to Accreditation July 2013 The City of El Paso Department of Public Health Road Map to Accreditation was made possible through funding from the Accreditation

More information

Best Practices: Is your strategic plan up to snuff? ABARIS Consulting Inc. All Rights Reserved. Page 0 of 18

Best Practices: Is your strategic plan up to snuff? ABARIS Consulting Inc. All Rights Reserved. Page 0 of 18 Best Practices: Is your strategic plan up to snuff? ABARIS Consulting Inc. All Rights Reserved. Page 0 of 18 Disclaimer The information contained in this document is the proprietary and exclusive property

More information

IT Service Desk Health Check & Action Plan

IT Service Desk Health Check & Action Plan IT Service Desk Health Check & Action Plan Version: 1.0 Date: April, 2003 Authors: Fatima Cabral, Gary Case, David Ratcliffe Pink Elephant Leading the Way in IT Management Best Practices www.pinkelephant.com

More information

UCPath Change Management Strategy for UC San Diego. July 2013

UCPath Change Management Strategy for UC San Diego. July 2013 UCPath Change Management Strategy for UC San Diego July 2013 Overview Background Key Components Approach & Methodology Change Network Framework For Action Challenges Resources & Tools Summary Table of

More information

The Development Plan Matrix

The Development Plan Matrix The Development Plan Matrix Mission, Vision, Results Marketing: Branding, Messaging Organizational Infrastructure Development Plan Successful fundraising campaigns are built on four important elements

More information

MA Department of Public Health

MA Department of Public Health MA Department of Public Health Why is Public Health Accreditation So Important? Madeleine Biondolillo, MD Associate Commissioner Fall 2014 MDPH Accreditation Team Madeleine Biondolillo, MD Madeleine.Biondolillo@state.ma.us

More information

Developing a Strong Public Health Workforce For California and Health Departments

Developing a Strong Public Health Workforce For California and Health Departments Developing a Strong Public Health Workforce For California and Health Departments Jeff Oxendine, MPH, MBA Associate Dean, Public Health Practice UC Berkeley School of Public Health Director, CA Pacific

More information

The Instructional Design Maturity Model Approach for Developing Online Courses

The Instructional Design Maturity Model Approach for Developing Online Courses The Instructional Design Maturity Model Approach for Developing Online Courses Authored by: Brad Loiselle PMP, President ipal Interactive Learning Inc, Co Authored by: Scott Hunter PMP, CMA, President

More information

Leadership and Management Competencies

Leadership and Management Competencies Leadership and Management Competencies 0 The Saskatchewan Public Service Vision: The Best Public Service in Canada Our Commitment to Excellence Dedicated to service excellence, we demonstrate innovation,

More information

Audit of the Test of Design of Entity-Level Controls

Audit of the Test of Design of Entity-Level Controls Audit of the Test of Design of Entity-Level Controls Canadian Grain Commission Audit & Evaluation Services Final Report March 2012 Canadian Grain Commission 0 Entity Level Controls 2011 Table of Contents

More information

Organizational Change Management Methodology. Tools and Techniques to aid Project Implementation

Organizational Change Management Methodology. Tools and Techniques to aid Project Implementation Organizational Change Management Methodology Tools and Techniques to aid Project Implementation Today s Objectives Discuss the Organizational Change Management team and explore ways Organizational Change

More information

Strategic Plan FY 2015 - FY 2019. July 10, 2014

Strategic Plan FY 2015 - FY 2019. July 10, 2014 Strategic Plan FY 2015 - FY 2019 July 10, 2014 Michigan Department of Technology, Management and Budget A great strategy meeting is a meeting of minds. Max McKeown Page 2 Strategic Plan FY 2015-2019 A

More information

Canadian International Development Agency 200 Promenade du Portage Gatineau, Quebec K1A 0G4 Tel: (819) 997-5006 Toll free: 1-800-230-6349 Fax: (819)

Canadian International Development Agency 200 Promenade du Portage Gatineau, Quebec K1A 0G4 Tel: (819) 997-5006 Toll free: 1-800-230-6349 Fax: (819) Canadian International Development Agency 200 Promenade du Portage Gatineau, Quebec K1A 0G4 Tel: (819) 997-5006 Toll free: 1-800-230-6349 Fax: (819) 953-6088 (For the hearing and speech impaired only (TDD/TTY):

More information

REQUEST FOR APPLICATIONS (RFA) National Demonstration Initiative on Quality Improvement (QI) In State Public Health Programs

REQUEST FOR APPLICATIONS (RFA) National Demonstration Initiative on Quality Improvement (QI) In State Public Health Programs REQUEST FOR APPLICATIONS (RFA) National Demonstration Initiative on Quality Improvement (QI) In State Public Health Programs On December 19 th at 1:00 PM ET, ASTHO will host a teleconference regarding

More information

CIAC CALL CENTER MANAGEMENT COMPETENCIES

CIAC CALL CENTER MANAGEMENT COMPETENCIES CIAC CALL CENTER MANAGEMENT COMPETENCIES CIAC-Certified Operations Manager (CCOM) These competencies represent the knowledge, skill, and behavioral requirements for professionals pursuing certification

More information

WV School Counseling Program Audit

WV School Counseling Program Audit The program audit is used to assess the school counseling program in comparison with West Virginia s Model for School Counseling Programs. Audits serve to set the standard for the school counseling program.

More information

KHI.ORG. Informing Policy. Improving Health. C ommunity H ealth I. mprovement. P lanning HANDBOOK

KHI.ORG. Informing Policy. Improving Health. C ommunity H ealth I. mprovement. P lanning HANDBOOK KHI.ORG Informing Policy. Improving Health. C ommunity H ealth I mprovement P lanning HANDBOOK KHI/15-05 APRIL 2015 revised 04/10 le Logo_stacked Logo w/tagline_stacked Logo w/address_stacked Informing

More information

Strategic Deployment:

Strategic Deployment: Strategic Deployment: A Step- by- Step Process for Planning, Implementing and Managing Change l P.O. Box 270771, Houston, Texas 77277 Phone: 713-882- 5225 Introduction Change. It's the hardest variable

More information

PERFORMANCE MANAGEMENT THE NEXT PLATEAU GEORGIA PERIMETER COLLEGE

PERFORMANCE MANAGEMENT THE NEXT PLATEAU GEORGIA PERIMETER COLLEGE PERFORMANCE MANAGEMENT THE NEXT PLATEAU GEORGIA PERIMETER COLLEGE Please, place cellular phone & pagers on silent mode. Thank You! Module 1 Aligning Job Performance with the Strategic Plan Agenda 1. Performance

More information

Released December 18 th, 2007

Released December 18 th, 2007 THE TEXAS A&M UNIVERSITY SYSTEM OFFICE STRATEGIC PLAN FY 2008-2012 Released December 18 th, 2007 (Updated as of June 16 th, 2008) Table of Contents Mission and Vision 3 Imperative 1: Customer Satisfaction

More information

College of Architecture Strategic Plan 2014-2025

College of Architecture Strategic Plan 2014-2025 DRAFT College of Architecture Strategic Plan 2014-2025 Design. Technology. Engagement. School of Architecture School of Building Construction School of City and Regional Planning School of Industrial Design

More information

QUALITY TOOLBOX. Creating a Complete Business Management System. Many organizations have separate environmental management. Integrating environmental,

QUALITY TOOLBOX. Creating a Complete Business Management System. Many organizations have separate environmental management. Integrating environmental, QUALITY TOOLBOX Creating a Complete Business Management System Many organizations have separate environmental management and occupational, health, and safety management systems. They are defined as being

More information

A Human Resource Capacity Tool for First Nations // planning for treaty

A Human Resource Capacity Tool for First Nations // planning for treaty A Human Resource Capacity Tool for First Nations // planning for treaty table of contents Introduction //...3 Tools //... 9 HR Planning Timeline... 9 Stage 1 Where are we now?...11 Stage 2 Where do we

More information

2015-2016 Alabama Department of Public Health Strategic Plan

2015-2016 Alabama Department of Public Health Strategic Plan 2015-2016 Alabama Department of Public Health Strategic Plan ADPH Strategic Plan Page 1 The vision, mission, and core values are the foundation for any strategic plan. Together, they identify why an organization

More information

OBJECTIVES. To discuss what succession planning is. To discuss what succession planning is NOT. To discuss why is succession planning needed?

OBJECTIVES. To discuss what succession planning is. To discuss what succession planning is NOT. To discuss why is succession planning needed? SUCCESSION PLANNING OBJECTIVES To discuss what succession planning is To discuss what succession planning is NOT To discuss why is succession planning needed? To discuss the basics of succession planning

More information

Consensus Framework for Advancing Public Health Informatics

Consensus Framework for Advancing Public Health Informatics Consensus Framework for Advancing Public Health Informatics Approved by the JPHIT Board on April 20, 2011 How will public health choose to transform and galvanize itself in light of the historic national

More information

PORTFOLIO, PROGRAMME & PROJECT MANAGEMENT MATURITY MODEL (P3M3)

PORTFOLIO, PROGRAMME & PROJECT MANAGEMENT MATURITY MODEL (P3M3) PORTFOLIO, PROGRAMME & PROJECT MANAGEMENT MATURITY MODEL (P3M3) 1st February 2006 Version 1.0 1 P3M3 Version 1.0 The OGC logo is a Registered Trade Mark of the Office of Government Commerce This is a Value

More information

2012-2013 Accreditation Support Initiative (ASI) for Large Metropolitan Local Health Departments

2012-2013 Accreditation Support Initiative (ASI) for Large Metropolitan Local Health Departments 2012-2013 Accreditation Support Initiative (ASI) for Large Metropolitan Local Health Departments FINAL REPORT 1. Community Description Briefly characterize the community(ies) served by your health department

More information

Strategic Plan. Valid as of January 1, 2015

Strategic Plan. Valid as of January 1, 2015 Strategic Plan Valid as of January 1, 2015 SBP 00001(01/2015) 2015 City of Colorado Springs on behalf of Colorado Springs Page 1 of 14 INTRODUCTION Integrated and long-term strategic, operational and financial

More information

Developing a Local Health Department Strategic Plan: A How-To Guide

Developing a Local Health Department Strategic Plan: A How-To Guide Developing a Local Health Department Strategic Plan: A How-To Guide With support from the Robert Wood Johnson Foundation, this guide was prepared for NACCHO by the Illinois Public Health Institute Table

More information

Table 1: Number of students enrolled in the program in Fall, 2011 (approximate numbers)

Table 1: Number of students enrolled in the program in Fall, 2011 (approximate numbers) Program: Department: MBA Human Resource Management CBA Table 1: Number of students enrolled in the program in Fall, 2011 (approximate numbers) MBA Concentration (Program) # students Human Resource Management

More information

Performance Management Plan

Performance Management Plan Performance Management Plan 2015-2019 A Healthy Pima County Every one. Every where. Every day. TABLE OF CONTENTS PURPOSE OF PERFORMANCE MANAGEMENT PLAN 3 WHAT IS PERFORMANCE MANAGEMENT 4 Definition of

More information

A Master Plan for Nursing Education In Washington State

A Master Plan for Nursing Education In Washington State A Master Plan for Nursing Education In Washington State Implementation Recommendations Washington Center for Nursing www.wacenterfornursing.org December 2009 This work was funded by Grant N14191 from the

More information

Preparing to Write Your Strategic Plan. Social Science Tools for Coastal Programs

Preparing to Write Your Strategic Plan. Social Science Tools for Coastal Programs Preparing to Write Your Strategic Plan Social Science Tools for Coastal Programs Social Science Workbook Series Social Science Tools for Coastal Programs Preparing to Write Your Strategic Plan About This

More information

PRO-NET 2000. A Publication of Building Professional Development Partnerships for Adult Educators Project. April 2002

PRO-NET 2000. A Publication of Building Professional Development Partnerships for Adult Educators Project. April 2002 Professional Development Coordinator Competencies and Sample Indicators for the Improvement of Adult Education Programs A Publication of Building Professional Development Partnerships for Adult Educators

More information

Business Architecture Guild Body of Knowledge Handbook 2.0

Business Architecture Guild Body of Knowledge Handbook 2.0 Guild Body of Knowledge Handbook 2.0 ------------------------ Section 1: Introduction The Guild has made this Introduction section of its Body of Knowledge Handbook 2.0 ( Handbook ) publicly available

More information

Quality Training Plan

Quality Training Plan Quality Training Plan Michigan Department of Community Health Public Health Administration October 1, 2012 September 30, 2015 Prepared by the PHA Office of Performance Improvement and Management and the

More information

4 PERFORMANCE MEASURES

4 PERFORMANCE MEASURES 4 PERFORMANCE MEASURES Objective Strategic, performance measurement-based management systems allow an organization to align its business activitities to its strategy, and to monitor performance toward

More information

Social Enterprise Toolkit: Developing a Trading Subsidiary

Social Enterprise Toolkit: Developing a Trading Subsidiary Social Enterprise Toolkit: Developing a Trading Subsidiary Introduction This toolkit is designed to complement the Growing A For Profit Venture Establishing a Trading Subsidiary workshop delivered by Maeve

More information

Series 4 Human Resource Management Unit 4.4 Team Development. EPO Training 2000 to date Gord Gibben, PMP

Series 4 Human Resource Management Unit 4.4 Team Development. EPO Training 2000 to date Gord Gibben, PMP Series 4 Human Resource Management Unit 4.4 Team Development Unit 4.4 Team Development Learning Objectives Team Development stages Team Charter Team Development Quiz Recommended Reading Unit 4.4 Learning

More information

HR Capacity Check. Overview of the Capacity Assessment Tool

HR Capacity Check. Overview of the Capacity Assessment Tool HR Capacity Check Overview of the Capacity Assessment Tool Objectives The e-government of the Human Capacity Resources Check Capacity Check A diagnostic tool to assess the current and future (desired)

More information

National Public Health Improvement Initiative (NPHII)

National Public Health Improvement Initiative (NPHII) National Public Health Improvement Initiative (NPHII) Strengthening Public Health Infrastructure for Improved Health Outcomes National Public Health Improvement Initiative (NPHII) Grantee Meeting Summary

More information

Collaborating to Create a Common Agenda

Collaborating to Create a Common Agenda Handout Materials Getting Started with Collective Impact Collaborating to Create a Common Agenda Webinar 3 of 3 1. Welcome Welcome to Collaborating to Create a Common Agenda the third webinar in a three-part

More information

Guide to Successful Nonprofit Executive Onboarding

Guide to Successful Nonprofit Executive Onboarding Guide to Successful Nonprofit Executive Onboarding An executive transition is an exceptional moment in an organization s lifecycle carrying with it equal amounts of risk and opportunity. To ensure the

More information

Copyright 2013 Hendry Performance Development Ltd - All Rights Reserved. Performance Management & Development

Copyright 2013 Hendry Performance Development Ltd - All Rights Reserved. Performance Management & Development Performance Management & Development Moving Into Management New or inexperienced managers and supervisors or those who have not been trained in the role Benefits & Outcomes By the end of the programme,

More information