IN THIS GUIDEBOOK... IT for Law Students page 2. Playing IT Safe Page 2. Student Access Page 3. Your Password page 5.

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2 IN THIS GUIDEBOOK... IT for Law Students page 2 Playing IT Safe Page 2 Student Access Page 3 Your Password page 5 Netiquette Page 6 Printing Page 6 Keep your Computer Secure Page 7 The UCT Network Page 7 Internet at UCT Page 8 Wireless internet Page 9 Laptop Access Points Page 9 Additional Facilities and Training Page 10 Vula Page 11 Electronic Research Resources Page 11 Rules Relating to the Use of UCT Computer Facilities Page 12 References That You May Find Useful Page 14 Problems or Queries Page 14 Contact List for 2012 Page 15

3 IT FOR LAW STUDENTS The Law Faculty believes that all its graduates should be computer literate. Upon arrival at UCT and as part of the Law Faculty Orientation programme, all 1 st year students are required to do an online assessment of their computer skills. The assessment enables the Faculty to gather information on students existing ICT skills compared to the faculty s ICT skills requirements, for study and career purposes. The faculty subsequently determines individual training needs, and students are then required to attend compulsory computer literacy training as specified in their assessment results. Seventy one terminals in the Law Library allow students access to a wide range of legal databases. These include indexes and full-text databases for case law, statutes, and journal articles. To access to these databases, visit: - select electronic resources law databases. Students are also provided with access to software programmes, such as Microsoft Word and Microsoft Excel, to type essays and prepare assignments. The Law Library Lab Administrator monitors and maintains the computer facilities in the Law Library and can assist with various technical problems. The computers in the Law Library are strictly for academic purposes only. There is an bar facility which students may use for private s, located on level 2 in the Law Faculty. Students are encouraged to be considerate while using the computer facilities. Should a student leave his or her terminal for longer than 10 minutes, he or she will be logged off to allow other students the opportunity to use that computer. PLAYING IT SAFE Install and update your antivirus protection As each new virus is found, McAfee adds its tell-tale signs to the antivirus signature (sdat) file. UCT receives these updates every night and distributes them to servers on campus. If you're connected to the UCT network and your McAfee installation is in working order, the sdat file is updated automatically every day. If you are ever in doubt about your virus protection while on campus, then try out the Test your McAfee tool on the ICTS home page. Note: Don t install more than one antivirus program on your computer. Instead, use McAfee, which is FREE to staff and students at UCT for both home and office use. Install updates and patches to keep your computer safe All software programmes and operating systems are vulnerable to attack, which is why developers regularly release patches and updates. ICTS provides an automatic update and patch service for Windows, Apple Mac and Linux computers via the Windows Server Update Service (WSUS). For your computer to receive these updates, make sure that it is connected to WSUS. See the link on the ICTS website home page. Back up your data A backup is a copy of the data on your computer that you make on another storage medium, such as a flash drive, CD, DVD or external hard drive. Once you ve made a backup of your data, keep it in a fireproof safe in another office or store it off-site (either at home or with a professional data storage company). Put your information under lock and key 1. If you receive a request from a company asking you to provide them with your bank account number and PIN, or your network username and password, just ignore it or delete it. No company will ever ask you for this; especially not via , web page or a phone call. University of Cape Town Faculty of Law Student Guidebook

4 2. Create strong passwords that include a mixture of upper and lower case letters, numbers and punctuation marks. By activating your profile on Password Self-Service you ll be able to reset your password yourself, whenever you need to. 3. Before you leave your desk, lock your workstation by pressing CTRL + ALT + Delete simultaneously, then select Lock Workstation. When you return to your desk, just type in your network password and continue working. STUDENT ACCESS Undergraduate and honours students have mailboxes on the myuct cloud-based mail system and have an address of: studentnumber@myuct.ac.za. myuct provides: 10GB mailbox space 25GB password protected online storage using SkyDrive instant messaging a calendaring solution an address for life: studentnumber@myuct.ac.za a central place to view your other accounts free use of Microsoft Office web applications spam free . If you are a registered UCT student, an account is automatically created for you. Currently, undergraduate and honours students have access to two mailboxes, one on the GroupWise server and another on UCT's new online service, myuct. If you are in this group you will only be able to use your GroupWise account until the end of December 2011, thereafter your mailbox and its account will be deleted. Until such time, you can pull your from your GroupWise mailbox into your myuct account, by following the instructions in the connected accounts article. Your Mailbox and address myuct.ac.za GroupWise Undergraduate and honours students make use of the myuct service. Your address is studentnumber@myuct.ac.za. Go to to access your account and read more about this service. You can also watch the Getting video for step by step instructions on how to use your account effectively or view the Questions section. myuct.ac.za offers you: 10GB mailbox space 25GB password protected online storage using SkyDrive Masters students are given a 50MB mailbox, while doctoral and postdoctoral students get a 250MB mailbox. Space is limited on the GroupWise mailbox so keep the following in mind: Your messages take up disk space. You need to ensure that you do not exceed your quota. If you run out of space you will not be able to send any new messages. It is your responsibility to manage the space in your mailbox. Hot tip! Each time you send a message, a copy is kept in your University of Cape Town Faculty of Law Student Guidebook

5 instant messaging a calendaring solution an address for your life: studentnumber@myuct.ac.za a central place to view your other accounts free use of Microsoft Office web applications spam free . Sent folder in your mailbox. Similarly, every message that you delete is kept in the Trash folder. Make sure that you regularly clean up the Sent & Trash folders to ensure that you don't run out of quota. Your current UCT address preferredname.surname@uct.ac.za. Accessing in Student Labs If you use myuct, you will use the same login process as when you are on campus by going towww.myuct.ac.za. Just remember that you need Internet access. If you use GroupWise, you can access your UCT mailbox from off campus by using GroupWise's WebAccess web client. You will be able to see your new mail and your mail folders on the GroupWise mail server. How to use WebAccess. Class mailing lists Each UCT course has its own class mailing list. You will automatically be added to a class mailing list for each course for which you are registered. ** IMPORTANT TIP ** Each time you send a message, a copy is saved to your Sent folder on the mail.uct.ac.za server. In order to save space, make sure you clean up your Sent folder regularly. Using in a student lab As a UCT student, you will have access to a number of student computing microlabs. You will automatically be granted access to at least one of your faculty's labs. You may also have access to additional labs depending on the courses you are registered on. UCT makes use of the GroupWise program and the myuct.ac.za online system. The myuct platform is only for undergraduate and honours students. Masters, doctoral and postdoctoral students will continue using GroupWise until they migrate to a new system in late Follow this link for more information about using GroupWise. For more detailed information about student labs, take a look at these web pages: Commerce student facilities Student computing labs University of Cape Town Faculty of Law Student Guidebook

6 YOUR PASSWORD Initial Password: Your initial password is sent to you with your letter of offer to study at UCT. The first time you log in with this password you will be prompted to change it. Go to Password Self-Service to change it as soon as possible, as it only works 6 times! (Read the article about Password Self-Service to see how to manage your own password.) The network password is used to: log in to computers in UCT student computing microlabs; access your ; access Vula; access PeopleSoft student self service ( Current students Undergraduate Online services & resources Student administration self service (PeopleSoft)) access the online self training materials. Managing your Password Your default password is temporary and will expire soon after initial use. You must change your password immediately after receiving it by going to Password Self-Service. Password Self-Service is a secure, online tool that allows you to manage your own password. When you access Password Self-Service for the first time, you will be prompted to complete a set of challenge-response questions. These, and the answers you provide, will register you on the Password Self-Service system, so that you can change your password at any time, from anywhere that has Internet access. This means that even if you forget your password at some stage in the future, you can use Password Self-Service to change it the challenge-response questions will confirm your identity and allow you to change your password. Your password... must not contain any spaces. should be as difficult as possible to guess. Don t use obvious words or dates such as your family s names, birth dates, or ages. should be longer than six characters. If you access sensitive information or work on one of UCT s central administrative systems, you should consider using an even longer password. should include a mixture of upper and lower case letters and numerals. could include punctuation marks, such as: ()~!?<>*^_ must be changed immediately after first use and whenever prompted (every 90 days) so that you don t get locked out. must be kept secret - do not divulge it to anyone else - not even to an IT consultant. ** IMPORTANT TIP ** Change your password as soon as possible! Remember that your initial password will only work 6 times! University of Cape Town Faculty of Law Student Guidebook

7 NETIQUETTE Etiquette on the Internet is very often perceived as a casual form of communication. Do not be deceived! has fast become the single most frequently used tool for business correspondence and administration. Therefore the manner used within the itself, is as important. The following are the basic guidelines to following when writing s: 1. Make yourself understood. Word your message clearly, and ensure that the recipient understands the context of your message. 2. Treat an message as you would any other correspondence or document: * Check your spelling. * Format the text for readability. * Ensure that your contact details are included. 3. Do not use all caps when writing an - AS IT LOOKS AS THOUGH YOU ARE SHOUTING! 4. Be careful about sending sensitive or confidential information in an . Unfortunately the internet is more open to abuse than traditional means of communication are. 5. Do not send an to someone you do not know - unless you have a justifiable reason for doing so. 6. It is very likely that you will receive SPAM (unsolicited messages usually promoting a product and/or service) or chain letters at some point. Do not forward these on. 7. If you wish to stop receiving from someone you do not know - do not reply to the offending sender. Instead, send a message of complaint to the webmaster at the sender's ISP (Internet Service Provider). 8. Be cautious of registering your address with a websites you are unfamiliar with. Although most sites claim that your information is confidential and that they will not pass your information on, many do in fact sell your address to other websites, resulting in your inbox becoming inundated with s from unfamiliar sources. For more useful information on netiquette, visit: - select A Beginner's Guide to Effective . PRINTING Printing in student labs via Campus Copy & Print (CCP) Nashua is contracted to provide a printing solution for students on campus. The service is called Campus Copy & Print and is available from all student labs and from the Document Centres on campus. You will need your student card in order to access this facility. Support: Contact the Campus Copy & Print Helpdesk on /5. Multi-functional printers in departments from Campus Copy & Print (CCP) Nashua multi-functional printers in departments across UCT can be activated for both copy and print functions. Your existing UCT access card is used to release your print jobs or make copies on your department s Nashua device. The CCP Helpdesk can also activate a password on your card so that your print jobs can be released at other Nashua devices. All print and copy jobs will be charged to departmental funds and cost centres. Students and visitors can purchase copy or print credits from Campus Copy & Print (CCP). University of Cape Town Faculty of Law Student Guidebook

8 If your department is considering using a Nashua device, contact the CCP Helpdesk to request a site inspection. If additional power points are required, you will need to contact Properties & Services or your building supervisor. Support: CCP Helpdesk via ucthelp@cape.nashua.co.za or telephone: (021) /15. Note: This service applies only to Nashua devices and not to those printers connected to the UCT network. KEEP YOUR COMPUTER SECURE Install and Keep your Anti-Virus Software Up-to-Date Versions for Windows, Apple Mac and Linux UCT uses McAfee anti-virus software to protect all computers connected to the network. No other anti-virus software may be installed on your computer. Different versions of McAfee, depending on which operating system you use, are available from the ICTS Downloads page. Staff and students are also entitled to use McAfee on one home PC. Keeping up-to-date New virus signature files are released by McAfee on a daily basis and ICTS makes these available immediately to ensure that your computer remains protected. Staff members who connect to the UCT network will automatically receive the latest daily updates as the McAfee agent will install the update in the background each time the machine connects to the UCT network. If you are unsure whether your campus PC is receiving the latest updates, use the Check your McAfee tool on the ICTS home page. If you are a student who doesn t connect to the network, you must ensure that you either manually download and install the updates, or that you configure your McAfee installation to point to the McAfee website to receive the updates from their repositories. Keep your Operating System and Applications Patched If you don t regularly update your operating system or the applications you use, you run the risk of your PC becoming compromised. ICTS provides central locations where the latest operating system and application patches are made available after undergoing testing to ensure that they are suitable for our environment. Patches are available for Windows, Apple Mac and Linux operating systems. Just point your machine to the correct location for your operating system and all the latest patches will automatically be downloaded and installed. THE UCT NETWORK Local, Wireless and Wide Area Network ICTS maintains a large fully-switched network, connecting a number of campuses to two state-of-the-art data centres. Most of the network infrastructure consists of high-speed fibre-optic cabling that allows connection speeds up to 1Gbps across the network and a speed of 100Mbps to each desktop. In some cases, line-of-sight wireless connectivity is used to link up buildings located outside main campus. The Wireless Network UCT makes use of secured wireless access points situated across campus. Wireless access points may only be installed by ICTS. Any rogue devices found a ached to the network will be removed as they contravene the Network as a core service policy and, if not correctly implemented, pose a security risk to the network. Please log a call with the IT Helpdesk if you wish to install a wireless access point in your area. In order to connect to the UCT wireless network, you need to follow the setup instructions on the ICTS website. Thereafter, you can log on using your username and password. Maps showing the location of wireless hotspots are available on the ICTS website. University of Cape Town Faculty of Law Student Guidebook

9 ResNet, the Residence Network Most student residences have been cabled and connected to ResNet, the residence network. While ICTS manages the network infrastructure, Student Housing and Residence Life manages the application process and provides first level support for students in residence. ICTS does not provide any first level support to residence students. ResNet Connection and Support Students in residence must contact their house committee IT representatives for assistance or send an to the ResNet administrator Applications to join ResNet are available at INTERNET AT UCT How is Internet bandwidth managed at UCT? UCT implemented bandwidth management to analyse, control and prioritise campus Internet bandwidth. This provides better support for academic and administrative requirements and aligns patterns of Internet use with UCT s core business needs. Internet traffic is managed as follows: When required, bandwidth is allocated to essential services, e.g. Library services. The volume of Internet traffic is recorded and assigned to individual users. Note: Volume, not content, is recorded UCT protects the individual s right to privacy. How does Bandwidth Management Affect You? Authenticate to browse Each time you browse the Internet (i.e. go to an off-campus website) a dialog box will appear on your screen. In order to access the Internet you will need to log on with your username and password. Don t forget to add the domain (@wf.uct.ac.za) after your username, as shown below. The addition of the domain is only used when logging in to access the Internet - don t add it to your username when logging on to other UCT services such as the network or . You can choose to save your password, so that the dialog box does not pop up each time you access the Internet. However, you will be prompted to re-enter it (and save it again) each time you change your password. If you share a workstation with other users, don t select the Remember my password checkbox. Make Sure You use the Correct Proxy Setting Your browser must be set to: Laptop owners don t need to change this setting when moving between campus and other off campus locations. Check your Bandwidth Usage You can check how much quota you have used by going to: University of Cape Town Faculty of Law Student Guidebook

10 riq.uct.ac.za (for the ResNet Internet Quota) ciq.uct.ac.za (for the Campus Internet Quota) You can determine how much of your quota has been used in the current month, or view a history of your quota illustrating how much you ve used on any given day of the current month's quota allocation. YOUR BANDWIDTH USAGE IS MONITORED. Doctoral and Postdoctoral Students. The volume of your Internet traffic is centrally recorded. Monthly bandwidth reports, showing individual usage, are sent to Faculty Deans and Executive Directors. Undergraduate and Honours Students Each student accessing the Internet from campus receives a monthly quota. This quota was approved by all faculties on campus and was based on usage information gathered across campus. Frequently Asked Questions > I have already used up my student quota for the month. Can I buy more Internet bandwidth? No, it is not possible to buy more Internet bandwidth. You will need to wait until your next month s allocation. You can, however, access many library and academic sites without using your Campus Internet Quota. > A particular class of students need to access a particular site, can it be added it to the list of sites that don t use up their Campus Internet Quota (CIQ)? Yes! You can request that your lecturer logs a call with the IT Helpdesk, giving as much information as you can about the site, including the full URL plus any other URLs that may need to be accessed. He/she will also need to specify for how long this URL should be exempt from the CIQ. > Is Skype blocked at UCT? No. Skype is not blocked at UCT. You can download and install Skype on your computer, but you should follow the set up instructions in this article ( Networking Internet Skype usage at UCT) > Does UCT block access to any web sites? No. However, ICTS reserves the right to limit bandwidth/block access to malicious sites and to block machines on campus that are in violation of the acceptable use policy or in breach of copyright legislation WIRELESS INTERNET Eduroam Eduroam is an international service to which UCT has subscribed. It allows university staff and students to access the Internet from any other subscribed campus around the world simply by logging in using their home campus credentials (username@wf.uct.ac.za) and password. LAPTOP ACCESS POINTS There are currently 24 laptop points (i.e. network point + power source) available to students in the Law library, on level 1 and an additional 16 on level 2. In order to access the network, our notebook/laptop computer must comply with the UCT Networking policies before connecting to the UCT wireless network. Please ensure that your computer has: University of Cape Town Faculty of Law Student Guidebook

11 the latest Windows/Mac updates installed the latest anti-virus signatures For more information, visit Networking Networking policies Unsecured computers ADDITIONAL FACILITES AND TRAINING Additional Facilities Additional computing facilities are available to students on campus, depending on their registration status. These include facilities on the upper campus, in the Main Library, and the Baxter Learning Centre. For additional information on Student Computing Services, visit: - select Student Computing. Virtual Expert Training ( Students who wish to acquire additional skills are encouraged to make use of the Virtual Expert online training programmes. This programme offers self-training - in your own time - at your own pace. There are two methods of accessing Virtual Expert: Navigate directly to Virtual Expert 1. Using your browser, navigate to Virtual Expert ( If you experience any problems using this interface or have any other questions, comments or suggestions, please send a message to icts-helpdesk@uct.ac.za. Access Virtual Expert via Vula 1. Using your browser, navigate to Vula ( 2. Enter your network username and password to access the site. 3. The extreme left hand tab is My Workspace. 4. Select LearnOnline (from the grey menu on the left). 5. The Virtual Expert main menu will appear. If you experience any problems using Vula or the LearnOnline interface or have any other questions, comments or suggestions, please send a message to help@vula.uct.ac.za. What does Virtual Expert look like and how do I use it? Instructions The Welcome menu 1. Using one of the methods above, log into Virtual Expert. o You will be presented a Welcome menu showing the list of subjects available. o Select the subject you wish to look at, e.g. Word A list of tutorials is presented for your selection. o Double-click on a tutorial University of Cape Town Faculty of Law Student Guidebook

12 to load it into view. 3. The tutorial loads. o Decide whether you want the audio activated or not. o Click Let me learn (Interactive) 4. The tutorial begins. o You are instructed via text instructions at the bottom of the screen. o You are also prompted to click on certain parts of the screen indicated by a large red arrow. o Continue through the tutorial until completion. 5. The next tutorial in the list will automatically load. 6. Either continue with this tutorial; or return to the Main Menu; or Close to quit. A diagram showing some of the Word 2007 tutorials VULA "Vula" is UCT's online learning environment. It is a new open-source learning, collaboration and research content management system, which will replace WebCT & Connect, over a 2-year period. Vula is being built on a technology developed by a consortium of universities including UCT, MIT, Stanford, the University of Michigan and Indiana University, as well as a number of others around the world. It offers a broad spectrum of features, including tools for assessment, communication, resource sharing and collaborative learning. For more information, visit: ELECTRONIC RESEARCH RESOURCES Comprehensive information on the Law Library, which includes access to electronic resources (i.e. databases, journals, books and online catalogues), can be found on the Law library website at: University of Cape Town Faculty of Law Student Guidebook

13 RULES RELATING TO THE USE OF THE UCT COMPUTER FACILITIES The following rules are an adaptation for the Law Faculty of those pending incorporation into the UCT rules book: Access to the computers is granted by the Dean or his / her nominee, in terms of the stated usage policy for that lab. The University's labs exist first for teaching and learning activities which will always enjoy propriety over other activities. General Rules 1.1 Neither food nor drink may be consumed at a computer facility, unless formally stated otherwise. 1.2 Animals, with the exception of guide dogs, are not allowed in the computer facility area. 1.3 A student shall not make a noise, cause a disturbance, use a cellular telephone, hold meetings or demonstrations, or behave in such a manner that would interfere with or impact negatively on study and research activities of computer facility users. Student Accounts 2.1 A student is responsible for his or her own account and its password, which must be kept secure. A student is responsible for any actions that take place from a computer logged in with his or her account. 2.2 A student must log out prior to leaving the lab. 2.3 A student shall not give other people access to his or her account. 2.4 No student may make use of any user account other than those they have been issued with by the University. 2.5 Student accounts are not transferable. Use of Computing Facilities 3.1 A student shall not send a broadcast message. 3.2 A student shall not send unsolicited bulk . The definition of unsolicited bulk (Unsolicited Commercial [UCB] or Spam) is to mass-mail unrequested identical or nearly identical messages. This shall exclude all messages sent for the purposes of legitimate research, teaching and learning activities. 3.3 Tampering with the facilities is not permitted and specifically: A student may not install or run any computer virus, worm or program on a computer facility that may adversely affect the academic process. University of Cape Town Faculty of Law Student Guidebook

14 3.3.2 A student may not tamper with university computer hardware, CMOS settings, software, the network, data or any UCT server A student may not attempt to physically open computers, access their internal hardware components or remove any part of the computer unit Tampering with, or circumventing access control and security systems is strictly forbidden. 3.4 Use of the computer facilities by a student for financial gain, whether directly or indirectly is prohibited. 3.5 Playing computer games is not permitted, unless formally stated otherwise. Penalties 1. Should a student contravene these rules, the Student Tutor or his/her nominee may at his/her discretion apply the penalties listed below. 2. A student may appeal in writing against the decisions of the Student Tutor to the Dean. 3. The Dean or his / her nominee may revoke a student's authorisation to use a computer lab. Category # Rules 1 st Offence 2 nd Offence 3 rd Offence Account disabled for 3 days* Account disabled for 14 days* Account disabled and offence escalated to the Dean** Account disabled for 7 days* Account disabled and offence escalated to the Dean** Account disabled 1 day for every 5 mails. (to a maximum of 7 days* ) Account disabled and offence escalated to the Dean** University of Cape Town Faculty of Law Student Guidebook

15 Account disabled and offence escalated to the Dean** Account disabled and escalated to the University Student Discipline Tribunal # The category of offence determines the penalty. * The period for which accounts are disabled is measured in elapsed days. ** Offences are escalated to the Dean or his / her designate and the student is required to state their case in writing. REFERENCES THAT YOU MAY FIND USEFUL As a member of the UCT community, your access to the network and computing resources is a privilege. You are required to use computing and information resources responsibly and to guard against abuse. Please read the following UCT policies/documentation: Networking The UCT Network Getting connected to the UCT network Core SLA Core ICT Services Service Level Agreement About ICTS Policies Policy on unsecured computers About the University Policies Appropriate Use of Computer Facilities About the University Policies UCT Policy and Rules on Internet and usage For more information about Student Computing at UCT, go to Student Computing and read the articles published there PROBLEMS OR QUERIES Should you experience problems while working on a computer in the Law Library, please contact the Law Library Lab Administrator - located in the Law Library, on level 1. Alternatively you can Valentino.Arendse@uct.ac.za. In the event that the Lab administrator is unable to assist, the matter will be escalated to Library I.T. (lithelpdesk@uct.ac.za or on ) - Alternatively to the Faculty I.T. Manager, if and when appropriate. Should you wish to register a complaint to the Law Faculty I.T. and Equipment Committee, please direct your complaint to the Law Students Council Representative, who is a member of this Committee. University of Cape Town Faculty of Law Student Guidebook

16 CONTACT LIST FOR 2012 The contact details and addresses of the relevant I.T. staff are as follows: Name Department Address Contact number Jenny Erasmus I.T. Manager, Law Faculty Valento Arendse Law Library Lab Administrator LSC Representative Law Student Council Library Helpdesk Library I.T. Helpdesk Helpdesk ICTS Helpdesk NOTES University of Cape Town Faculty of Law Student Guidebook

17 Brand van Zyl Law Library University of Cape Town Private Bag X3 Rondebosch 7701 South Africa Phone: /9 Fax: address: This student guide was collated by the I.T. Manager, Faculty of Law. University of Cape Town Faculty of Law Student Guidebook