Virtual Office Menus Walkthrough

Transcription

1 Virtual Office Menus Walkthrough 1

2 Quick Start Guide 1. Login to Virtual Office 2. Virtual Office Menus My Commission, My Global Support Centre, My Tools, My Activity and Performance, My Profile, My Transactions, My QVI Club, My In-Voice Account, My Online Security 2

3 1 QNET HOME PAGE ( - Click Login to access the Virtual Office - Enter your IR ID No and Password then click Login NOTE: Upon successful login, VO popups will appear for applicable countries and the dashboard will load. 3

4 2 VIRTUAL OFFICE MENUS* To access below menus, click / - My Commission - My Global Support Centres - My Tools - My Activity and Performances - My Profile - My Q Account - My Transactions - My QVI Club - My In-Voice Account - My Online Security - My Rank Advance Monitoring * May refer to VO Menus detailed walkthrough 4

5 3 MY COMMISSIONS The following items are shown in the MY COMMISSIONS: - evoucher Summary - By IR Ship - By TC - Incentives/Bonuses 5

6 3.1 evoucher SUMMARY - Click evoucher Summary under My Commissions - My Commission Summary page will load - Select Commission Week and Year and click Go - The evoucher Summary and evoucher Redemption History will be displayed - To view the evoucher Pin, enter Q Account PIN Code and click Validate 6

7 3.2 COMMISSION BY IRSHIP - Click By IR ship under My Commissions - My Commission by IR ship page will load - Select TC and click Continue - Select Year - Displays the Summary Compensation for selected TC - Or click Statement (Year to Date) button to view all 7

8 3.3 COMMISSION BY TC - Click By TC under My Commissions - My Commission by TC page will load - Select TC and click Continue - Select Year - Displays the Summary Compensation for selected TC - Or click Statement (Year to Date) button to view all 8

9 3.4 BONUSES - Click Bonuses under My Commissions - Bonus page will load - Select Week and Year - Select Bonus Type and click Go - Bonus details for selected week and type will be displayed 9

10 4 MY GLOBAL SUPPORT CENTRES The following items are shown in the MY GLOBAL SUPPORT CENTRES: - Customer Request Form - Validate Q Account 10

11 5 MY TOOLS The following items are shown in the MY TOOLS: - ecard Checker - Extend ecard - Extend evoucher - Manage Tracking Centres (TC) - Manage Business Volume (BV) 11

12 5.1 ecard CHECKER - Click ecard Checker under My Tools - ecard Checker page will load - Enter ecard Numbers - Click Search to view the ecard details Original Value, Remaining Value, Status, Expiry Date - Click Cancel to clear the fields - Click Close to close the window 12

13 5.2 EXTEND ecard (By ecard Itself) - Click Extend ecard under My Tools - Select By ecard Itself - Enter expired ecard Number and ecard PIN and click Validate - Click Go to extend - An ecard List containing ecard details will appear at the bottom of the page and click Submit - A confirmation pop-up will appear. Click OK to proceed NOTE: Can extend a maximum of 10 ecards at a time 13

14 5.3 EXTEND evoucher - Click Extend evoucher under My Tools - Enter expired evoucher Number and click Extend evoucher button - evoucher List containing details and result of extension will be displayed - If Result is VALID, enter ecard No. and PIN, click Validate. If Result is FAIL, re-enter correct evoucher No. - ecard details will appear and click Submit - Click Show Receipt to open the evoucher Extension Confirmation 14

15 5.4 MANAGE TRACKING CENTRE (TC) - Click Manage Tracking Centre under My Tools - Placement Management display the number of TCs in Bank - Enter IR ID No. and click Verify IR ID No button to place a TC - Once the IR ID has been validated, the TC, Preferred Placement and Continue buttons become activated - Select TC No. from the dropdown list and tick the Preferred Placement (left or right) and click Continue NOTE: After the successful placement, one TC will be deducted from the bank 15

16 5.5 MANAGE BUSINESS VOLUME (BV) - Click Manage Business Volume under My Tools - BV Allocation page will be displayed showing Current BV on TC and available BV in bank - Select (+) to Add or (-) to Deduct BV from TC - Click Continue NOTE: Need to zero out the BV to Distribute before the Continue button is activated 16

17 6 MY ACTIVITY AND PERFORMANCE The following items are shown in the My Activity and Performance: - My Genealogy Reports BV Genealogy by date BV Genealogy BV Transaction Visual Genealogy Search Downlines Referral Summary - Commission Earned Report - BV Product Distribution - Advance Rank monitoring - My RSP Reports RSP Weekly Summary RSP Compressed Genealogy RSP Full Genealogy 17

18 6.1 GENEALOGY REPORT BY DATE - Click By Date link under My Activity and Performance - Select a TC and click Continue - New window will display the IR s downlines and its TCs as of the current date 18

19 6.2 GENEALOGY REPORT BV GENEALOGY - Click BV Genealogy link under My Activity and Performance - Select a TC and click Continue - Select Week,Year and type of report to view the records - New window will display the summary and total BVs of IR s Left and Right downlines 19

20 6.3 GENEALOGY REPORT BV TRANSACTION - Click BV Transactions link under My Activity and Performance - Displays the detailed transactions of an IR and corresponding BVs earned 20

21 6.4 GENEALOGY REPORT VISUAL GENEALOGY - Click Visual Genealogy link under My Activity and Performance - Select a TC and click Continue - Display IR s downline in a multi-level tree view - Click the IR ID to view the next level downlines 21

22 6.5 GENEALOGY REPORT SEARCH DOWNLINES - Click Search Downlines link under My Activity and Performance - Enter Downline Name and click Search - Tick the Genealogy Type viewing option - Displays the Downline s details 22

23 6.6 GENEALOGY REPORT REFERRAL SUMMARY - Click Referral Summary link under My Activity and Performance - List down all the direct referrals - Click on IR ID No. - Displays Referral Contact Information of downline 23

24 6.7 COMMISSION EARNED REPORT - Click Referral Summary link under My Activity and Performance - Select Year and Week Range - Select Design Type (Line or Bar) - Click Submit - Displays graphical presentation of commission earned for the selected date range 24

25 7 MY PROFILE The following items are shown in the MY PROFILE: - Personal Info - Profile Update Profile Update Update and Address Change Password - Know Your Customer KYC Video - My QNET Life Site 25

26 7.1 PERSONAL INFO - Click Personal Info link under My Profile - Shows personal information of IR including IR ID No, Rank, Status, Address, Referrer, Renewal Date and KYC Status 26

27 7.2 PROFILE UPDATE - Click Profile Update link under My Profile - Update the necessary information Date of Birth Gender Home Phone No Preferred Language Marital Status Spouse Name Spouse Date of Birth - Click Update to save the changes - Click Reset to undo the changes 27

28 7.3 UPDATE AND ADDRESS - Click Update and Address link under My Profile - Enter Q Account PIN Code and click Validate - Once PIN Code is validated, update necessary information Beneficiary Name Relationship to Beneficiary Nationality Address Residential Address - Click Update to save the changes - Click Reset to undo the changes - Click Back to Main to go to My Dashboard 28

29 7.4 CHANGE PASSWORD - Click Change Password link under My Profile - Enter Old Password - Enter and confirm New Password - Click Update to save the changes - Click Cancel to clear the entries 29

30 7.5 KNOW YOUR CUSTOMER - Click Know Your Customer under My Profile - Loads SLA and Know Your Customer Form - Enter address and contact number for the request - Type-in the message / request in the Notes box and click Submit. An notification will be sent to IR after submitting the form. - Click Choose to select a file then click Upload NOTE: Upon selecting a new language, the SLA and CRF pages will reload to reflect the language selected 30

31 8 MY TRANSACTIONS The following items are shown in the MY TRANSACTIONS: - Order and Payment History - View Transaction History - Product Shipment - Pay Installment Balance - Pay Annual IRship Fee - Product Migration - View AutoShip Order 31

32 8.1 ORDER AND PAYMENT HISTORY - Click Order and Payment History under My Transactions - Select Month and Year - Click Go - Order details are displayed - Click on the Order No. to show the payment details - Click the Receipt No to load the Purchase Confirmation 32

33 8.2 PAY INSTALLMENT BALANCE - Click Pay Installment Balance under My Transactions - Loads Balance Payment page in estore - Select Order No and Amount to Pay - Click Continue - Confirm order by clicking Continue - Allocate TC and BV - Choose Payment Option ecard or Credit Card 33

34 8.3 VIEW AUTOSHIP ORDER - Click View AutoShip Order under My Transactions - Shows the details of AutoShip transactions Order No, Receipt No and Date 34

35 9 MY QVI CLUB The following items are shown in the MY QVI CLUB: - QVI ecertificates - Q-breaks ecertificates - QVI Kit Delivery History 35

36 9.1 QVI ecertificate - Click on Package Name to display the ecertificate of Purchase of QVI products 36

37 9.2 Q-breaks ecertificate - Click on Package Name to display the ecertificate of Purchase of QVI products 37

38 9.3 QVI KIT DELIVERY HISTORY - Click on Package Name to display the ecertificate of Purchase of QVI products 38

39 10 MY IN-VOICE ACCOUNT The following items are shown in the MY IN-VOICE ACCOUNT: - Account List - Call Rates - Tech. Support (English) - Tech. Support (Bahasa) 39

40 10.1 MY IN-VOICE ACCOUNT - Select the Account Number to manage - Click Select Account button to proceed - In-Voice Account Manager page will load displaying account information and In-Voice tools and menus 40

41 10.2 MY IN-VOICE CALL RATES - Click Call Rates link under My In- Voice Account - Select Service, Account Type, Origin (From) and Destination (To) of the call - Click the Calculate button to view the call rate for selected service 41

42 10.3 MY IN-VOICE TECH SUPPORT (ENGLISH / BAHASA) - Select the Account Number to manage - Click Select Account button to proceed - In-Voice Enquiry Form page will load displaying Enquiry Type, Personal Information, Reported Problem and other fields - Fill out the Enquiry Form and click Submit 42

43 11.1 SUBSCRIBE 2FA - Click on Subscribe 2FA link - Tick Software Token USD20 + USD20 annual subscription fee and click Continue - Select Payment Option ecard, Credit Card or Quest Account 43

44 11.2 2FA SOFTWARE TOKEN USER GUIDE - Click on 2FA Software Token User Guide link - Displays the Software Token User Guide in PDF format 44

45 Need Help? QNET Global Support Centre (GSC)