YOUR PRESENTER. Ken Lorenz Regional Director 20+ Years in the CRM & ERP Industry Earned the Respect of Thousands of Customers

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2 YOUR PRESENTER Ken Lorenz Regional Director 20+ Years in the CRM & ERP Industry Earned the Respect of Thousands of Customers Twitter: kenlorenz46 LinkedIn:

3 MY LOVELY ASSISTANTS Brian McCue Regional Sales Director SugarCRM Kevin Reichley Vice President Sales CRM Matt Cooke Vice President Strategic Development

4 TICOMIX PURPOSE Ticomix exists to equip our employees with the intellectual, emotional, spiritual and financial resources to positively impact their families and communities.

5 AGENDA Top 9 Reasons to Choose Sugar over Salesforce Q&A Free Stuff Next Steps

6 WARNING: The following content may be disturbing to some viewers. Viewer discretion is advised.

7 THANK YOU, SALESFORCE!

8 MANIFESTO As Sugar talked to people who rely on Customer Relationship Management systems to run their business, we recognized that most sales and support people hate using them. We set out to free them from the tyranny of conventional CRM systems. We knew that companies wanted more than just a recording and management system. They wanted an indispensable tool that would help sales, marketing, and customer support team members win more business and create extraordinary customer relationships. Further, it needed to be affordable so that they could put it in the hands of every employee who engages with customers. We decided to build an innovative CRM system designed for the individual contributor, not just for the management team. We did away with the drudgery of endless data entry, and focused on enabling people to do their job better by giving them the right information, when they need it, before they even ask. And, we simplified the buying process: one price, all-inclusive, with no hidden fees so you know how much the system costs.

9 Ability to execute GARTNER MQ 2010 First year SugarCRM ranked by Gartner Challengers Leaders Salesforce.com Microsoft Dynamics CRM Oracle CRM On Demand Oracle s Siebel CRM SAP Sage SalesLogix Cegedim Dendrite NetSuite CDC Software (Pivotal Sales) Act! By Sage SageCRM FrontRange Solutions (GoldMine) Maximizer Software Landslide Niche Players Visionaries Completeness of Vision 9

10 Ability to execute GARTNER MQ 2011 Largest movement of any vendor on ability to execute axis Challengers Leaders Microsoft Dynamics CRM Salesforce.com Oracle CRM On Demand Oracle s Siebel CRM SAP Sage ACT! Sage SalesLogix NetSuite CDC Software (Pivotal Sales) Microsoft Dynamics CRM Online SageCRM Zoho Niche Players Visionaries Completeness of Vision 10

11 Ability to execute GARTNER MQ 2012 Second year of largest movement of any vendor on ability to execute axis Challengers Leaders Salesforce.com Microsoft Dynamics CRM NetSuite Sage SalesLogix SAP Oracle s Siebel CRM Microsoft Dynamics CRM Online Sage ACT! Oracle Fusion Sales Zoho SageCRM CDC Software (Pivotal Sales) Niche Players Visionaries Completeness of Vision 11

12 Ability to execute GARTNER MQ 2013 Significant movement; validation as a CRM Visionary Challengers Leaders Salesforce.com Microsoft (Dynamics CRM) SAP (CRM) Oracle s (Siebel CRM) NetSuite Microsoft (Dynamics CRM Online) SageCRM Swiftpage Pivotal Sales CRMnext Zoho SAP (cloud for sales Oracle Fusion Sales Niche Players Visionaries Completeness of Vision 12

13 GARTNER MQ 2014 Hot off the Press! 13

14 A PERSONAL DECISION Provide Value to the Business Innovate Scale Easy to Use Be a Customer Expert Adapt Cost Effective Predictable No Surprises

15 A PERSONAL DECISION Provide Value to the Business Innovate Scale Easy to Use Be a Customer Expert Adapt Cost Effective Predictable No Surprises

16 REASON #9 TO CHOOSE SUGARCRM BETTER VALUE TO THE BUSINESS 250 Overall Costs Overall Costs One Time Configuration Costs (Busines Value) Additional Subscription Costs Subscription Costs 0 Salesforce SugarCRM

17 REASON #9 TO CHOOSE SUGARCRM BETTER VALUE TO THE BUSINESS 100% 90% 80% 70% 60% 50% 40% 30% 20% 10% 0% Year 1 Year 2 Year 3 Year 4 Year 5 Salesforce Costs Budget for Business Value Recurring Costs

18 REASON #9 TO CHOOSE SUGARCRM BETTER VALUE TO THE BUSINESS 100% 90% 80% 70% 60% 50% 40% 30% 20% 10% 0% Year 1 Year 2 Year 3 Year 4 Year 5 SugarCRM Costs Budget for Business Value Recurring Costs

19 REASON #8 TO CHOOSE SUGARCRM ENHANCED ABILITY TO INNOVATE Development Skills / Tools Salesforce APEX SugarCRM Open Source, PHP API s Financial Limitations Unlimited Database Choice None mysql, MS SQL, Oracle, DB2 Deployment Choice Salesforce Cloud Only Your Choice!

20 REASON #8 TO CHOOSE SUGARCRM CHOICE OF DEPLOYMENT STRATEGY

21 REASON #7 TO CHOOSE SUGARCRM BETTER ABILITY TO SCALE From Small Business Solutions To Departmentalized Deployments Tight Integration to other Legacy Solutions To Enterprise Rollouts IBM rollout 60,000 sales

22 A PERSONAL DECISION Provide Value to the Business Innovate Scale Easy to Use Be a Customer Expert Adapt Cost Effective Predictable No Surprises

23 REASON #6 TO CHOOSE SUGARCRM EASE OF USE Sugar: Modern, Innovative Design Salesforce: 10-year old design

24 REASON #6 TO CHOOSE SUGARCRM EASE OF USE Same experience Web, Tablet or Smartphone

25 REASON #5 TO CHOOSE SUGARCRM EXPERT CUSTOMER INSIGHTS

26 REASON #5 TO CHOOSE SUGARCRM EXPERT CUSTOMER INSIGHTS

27 REASON #5 TO CHOOSE SUGARCRM EXPERT CUSTOMER INSIGHTS

28 REASON #4 TO CHOOSE SUGARCRM ABILITY TO ADAPT New Workflows New Customer Information Seamlessly View Other Systems

29 A PERSONAL DECISION Provide Value to the Business Innovate Scale Easy to Use Be a Customer Expert Adapt Cost Effective No Hidden Fees No Forced Upsell

30 REASON #3 TO CHOOSE SUGARCRM COST EFFECTIVENESS Source: CRM s Dirty Little Secret: How to Avoid CRM Sticker Shock published by SugarCRM.

31 REASON #2 TO CHOOSE SUGARCRM PREDICTABILITY Salesforce SugarCRM API Calls $$$ Unlimited Sandbox $$$ Included Custom Objects, Tabs $$$ Unlimited Premier Support $$$ Included Full Mobile $$$ Included Data Storage $15,000 per 5 GB $500 per 5 GB

32 REASON #1 TO CHOOSE SUGARCRM RIGHT FIT FROM THE START NO FORCED UPSELL Get the Right Subscription the First Time

33 A PERSONAL DECISION Provide Value to the Business Innovate Scale Easy to Use Be a Customer Expert Adapt Cost Effective No Hidden Fees No Forced Upsell

34 Q&A

35 AND THE WINNER IS Post-webinar Note: Random drawing Result was Alice D.

36 NEXT STEPS Request your complimentary Salesforce Migration Assessment at:

37 THANK YOU!

SUGARCRM! Helsinki 25 th of November 2014. 06/08/ 2014 SugarCRM Inc. All rights reserved.

SUGARCRM! Helsinki 25 th of November 2014. 06/08/ 2014 SugarCRM Inc. All rights reserved. SUGARCRM! Helsinki 25 th of November 2014 06/08/ 2014 SugarCRM Inc. All rights reserved. Topics:! Corporate Overview: SugarCRM at a glance SugarCRM Case Studies IBM Sales Connect Using Sugar PostNord 06/08/

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