CRM for SMB s. Ziff Davis

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1 for SMB s Ziff Davis The best way to manage and develop customer relationships is by implementing and utilizing customer relationship management () software. One of many good things about is that business of all sizes can benefit from it. But when it comes to small to mid-size business, some solutions are better suited for the job by tailoring specific components to the needs of SMBs. This side-by-side comparison guide lists the top 10 vendors as well as important features and capabilities, which include both on-premises and cloud. Ziff Davis 2015

2 for SMB s - Small Vendors Vendor/Product Product Focus / Premesis Pricing Price IT Administration Needed Direct to Consumer Relationship Capable Simple Custom Reporting Tool Receives Data Directly from Website Mobile C2 or $$ 2 OnContact SOHO or $$ Pivotal or $$$ Maximiser Biz or $$ SalesNet Biz $$$ Ziff Davis / Comparison Guide / Inside- Ziff Davis

3 for SMB s - Small Vendors Continued Vendor/Product Product Supports Customized Sales Process Marketing Service Integration Dashboard View for Sales Management Non-Technical Multi-User Setup Capable of Post Sales Support Process C2 OnContact Pivotal Maximiser SalesNet Ziff Davis / Comparison Guide / Inside- Ziff Davis

4 for SMB s - Vendors Vendor/Product Product Focus / Premesis Pricing Price IT administration needed Direct to Consumer Relationship Capable Simple Custom Reporting Tool Receives Data Directly from Website Mobile Oracle Sales $$$ 2 Sugar $$ 1 Sage Biz $$ ACT! SOHO $ Saleslogix Biz $$$ 2 Goldmine Biz Perpetual $$ Zoho SOHO $ 2 NetSuite + Biz $$$ 2 HighRise Biz $ 1 Ziff Davis / Comparison Guide / Inside- Ziff Davis

5 for SMB s - Vendors Continued Vendor/Product Product Supports Customized Sales Process Marketing Service Integration Dashboard view for Sales Management Non-Technical Multi-User Setup Capable of Post Sales Support Process Oracle Sales 2 Sugar Sage ACT! 1 Saleslogix Goldmine 1 Zoho 2 NetSuite + HighRise 1 1 Ziff Davis / Comparison Guide / Inside- Ziff Davis

6 for SMB s - Large Vendors Vendor/Product Product Focus / Premesis Pricing Price IT Administration Needed Direct to Consumer Relationship Capable Simple Custom Reporting Tool Receives Data Directly from Website Mobile SAP 360 Customer Perpetual $$$$ Salesforce $$$ 1 Oracle Siebel Perpetual $$$$ 2 Microsoft Dynamics $$$ Ziff Davis / Comparison Guide / Inside- Ziff Davis

7 for SMB s - Large Vendors Continued Vendor/Product Product Supports Customized Sales Process Marketing Service Integration Dashboard View for Sales Management Non-Technical Multi-User Setup Capable of Post Sales Support Process SAP 360 Customer Salesforce 1 2 Oracle Siebel Microsoft Dynamics 2 Ziff Davis / Comparison Guide / Inside- Ziff Davis

8 Footnotes 1 - May be available in the app ecosystem 2 - Available from vendor as a seperate product $ < $20 per month per user or expected equivalent for perpetual license with maintenance over 36 months $$ between $20 and $60 per month per user or expected equivalent for perpetual license with maintenance over 36 months $$$ between $60 and $120 per month per user or expected equivalent for perpetual license with maintenance over 36 months $$$$ > $120 per month per user or expected equivalent for perpetual license with maintenance over 36 months Features IT Administration Needed Direct to Consumer Relationship Capable Simple Custom Reporting Tools Receives Data Directly From Web Site Mobile Supports Customized Sales Process Marketing Service Integration Dashboard View for Sales Management Non-Technical Multi-User Setup Capable of Post Sales Support Process Definitions Technical skills needed to administered need to be on going. system is either designed or has options that support consumer sales as opposed to business to business sales. Module or built in capability for users to write reports. System is capable of taking data from customer compelted web forms. Either a fully functional web page designed for mobile devices or native mobile applications for access to and completion of tasks. Operations of the software can be cusomtized to match sales processes. Direct ties to bulk systems for marketing campaign outbound sends and clik through monitoring. Summary screens show aggregated reporting on activity and sales. Software or service can be implemented by non technical business users. Functions exist to manage customer after-sales service and support needs. About Ziff Davis Ziff Davis, Inc. is the leading digital media company specializing in the technology, gaming and men s lifestyle categories, reaching over 117 million unique visitors per month. Ziff Davis sites include IGN.com, PCMag.com, AskMen.com, ComputerShopper.com, ExtremeTech.com, Geek.com, LogicBuy.com and Toolbox.com. Ziff Davis also operates NetShelter, the largest community of technology publishers dedicated to consumer electronics, computing and mobile communications. Ziff Davis B2B is a leading provider of online research to enterprise buyers and high-quality leads to IT vendors. Ziff Davis / Comparison Guide / Inside- Ziff Davis

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