1 Introducing TSU Telephone Services Unlimited is Central Virginia's largest telephone system dealer. We service over 3000 customers in the region. TSU specializes in business telephone systems, structured wiring for voice and data networks, and we are also an EMBARQ Authorized Sales Agent. TSU is poised to provide 21st Century business solutions to small and medium-sized companies alike. Our differentiator is SERVICE, which has been and will continue to be the foundation for our reputation. Employing our winning combination of applications-oriented thinking and unparalleled, personal and prompt service is an investment in certain success. We have what you need to succeed!!! History of TSU Telephone Services Unlimited was founded in 1985 in Waynesboro, VA by Bill Gibson. Bill brought nearly 25 years of experience in the industry to his new venture, having held senior positions in the engineering divisions of Centel; formerly Sprint, now EMBARQ and U.S. Instruments, formerly Comdial, now Vertical. After several years Bill relocated the business to the Charlottesville area to better serve the growing customer base. Telephone Services Unlimited is now Central Virginia's largest interconnect company, covering a radius of over 120 miles and boasting a base of over 3000 satisfied customers! We are a member in good standing of the Charlottesville Regional Chamber of Commerce. Telephone Services Unlimited sales staff and technicians are certified in all facets of the ESI, Comdial, and Key Voice product lines, including key and PBX telecommunications platforms, voice processing systems, VoIP solutions, and multi-point voice networking. We are also certified voice/data structured cabling specialists for telephone and computer networks. We constantly strive to maintain our level of product knowledge to more adequately serve our customers. Telephone Services Unlimited is poised to provide 21st Century business solutions to small and medium-sized companies alike. Our differentiator is service, which has been and will continue to be the foundation for our reputation. Employing our winning combination of applications-oriented thinking and unparalleled, personal and prompt service is an investment in certain success.
2 Telephone Systems T S U is an authorized distributor for the ESI product line, which includes a full suite of systems ranging from small, medium to large business systems. In addition the ESI product line includes a full suite of VOIP business systems, voice messaging, ACD, & Security Control Systems. Structured Wiring PREMIER has built relationships with more than 50 global manufacturing allies in order to create manufacturing solutions based on high-performing, low-cost quality products. Given your business needs, we can also private-label these products for you. And it's not just about products - lots of customers take advantage of the structured wiring program and CPE services offered through PREMIER Local Telephone Services As an Authorized Sales Agent TSU can provide a single interface between you and EMBARQ. We can assist in placing orders, opening repair request, assisting with billing issues as well as providing service evaluations and recommendations. Consulting & Local Service Audits TSU staff has a wealth of knowledge in the industry and can work with you to do a through review and analysis of your telecommunications spending and offer recommendations to improve your service as well as find ways to reduce cost.
3 TELEPHONE SERVICES UNLIMITED SOLUTIONS TELEPHONE SYSTEMS ESI Communications Servers (ESI-1000 ESI-600 ESI-200 ESI-100) Regardless of which model you select (they vary primarily by call-handling and voice message storage capacity), an ESI Communications Server will serve your needs now and for years to come. This fully flexible communications platform can support both digital telephony and IP-to-the-desktop in any desired combination. ESI Communications Servers also deliver massive expandability and the greatest functionality ESI has ever offered. IVX (IVX S-Class IVX C-Class) Perhaps you're a small business and can't afford an expensive communications system. In that case, the IVX C or S-class by ESI is your answer! The IVX combines a powerful built-in voice mail and automated attendant, the "ESI-DEX" rolodex directory, and an easy-to-use "spoken" tutorial, accessible at the press of one key! This system is an unbelievable value! VIP VIP and VIP Professional VIP PC Attendant Console VIP ACD VIP Softphone The name VIP means Visually Integrated Phone. It works within Microsoft Outlook to help you manage your ESI voice mail and contacts from you PC. VIP Professional adds still more features, such as auto-recording*, text-messaging, and color-coded monitoring of station status. Be sure also to check out our other VIP Professional-compatible applications: VIP PC Attendant Console, which greatly simplifies managing any busy offices call traffic; VIP ACD, to maximize your customer service when used with ACD-equipped ESI phone systems; and VIP Softphone, which allows you to connect with your ESI Communications Server from a PC via nearly any broadband connection. ESI Presence Management This ESI exclusive combines RFID scanning technology and ESI s award-winning telephone systems to offer presence status, call control, entrance security, and documented tracking of users work hours and attendance history. For complete time and attendance management, use it with ESI TimeLine software. Esi-Link Our advanced multi-site solution lets you use your data network to interconnect numerous ESI phone systems as if they were one big system.
4 SOLUTIONS STRUCTURED WIRING DESIGN & INSTALLATION TSU staff of certified installers can work to design and implement a structured wiring solution for your voice and data network. We are able to work with multiple vendor products. LOCAL BUSINESS TELEPHONE SERVICE TSU has a unique partnership with EMBARQTM. As an EMBARQTM Authorized Sales Agent we are in a unique position of serving as your interface with EMBARQTM. We can serve as your single point of contact for placing new orders, opening repair request, handling billing issues, or providing an overall evaluation and recommendation of your local telephone service. We provide complete coordination services allowing you to focus on your core business. All you have to do is call us with your request and we handle the rest - from start to finish! CONSULTING & SERVICE AUDITS The telecommunications industry is constantly changing and evolving. Do you have the right products and services for your business? Are you paying the best rate for your services? TSU can help. We provide a full service evaluation and audit of your telecommunications services and provide recommendations on ways to improve your service and possibly save on your cost. MAINTENANCE TSU provides full service maintenance on just about every telephone system on the market. We service ESI, Nortel, Comdial, AT&T, Lucent, Avaya, NEC, Panasonic, and many more... TSU can provide maintenance on a time & material basis, or as a full service agreement. Contact us for details.
5 REFERENCES Telephone Services Unlimited has been our communications partner since Whether it was voice mail, upgrading our phones lines, new systems or wiring our new building for telephones and networking, they have always been able to help us find the most cost effective way to meet our requirements. Their courteous and prompt service has been the primary reason we have continued business with them. The entire staff, from the office personnel to the installers or systems engineers, gives us the feeling that we can count on them whenever we need them. Charles Crank Business Manager Virginia CLE We have worked with Telephone Services Unlimited since Their courteous and prompt service has been a lifesaver more than once when we have had electrical interruptions. Upgrades to our system have been seamless. The entire staff, from the office personnel to the field technicians, gives us the feeling that we are their- most important customer. The flexibility of our phone and voice mail equipment has allowed the system to grow with our ever-increasing and ever-changing bank of extensions. Through the recommendations of TSU personnel and with their help, we have been able to tweak our equipment until we get to the point of upgrading our phone system one more time. Suzanne J. Brooks Executive Vice President Pepsi-Cola Bottling Co. of Central Virginia "In our fast-paced economy where we are all striving to do more with less, it is refreshing to deal with a company that appreciates and understands this concept. The very first meeting I had with Paul Gibson in the Summer of 1997 told me that I was dealing with a quality company. I had made several phone calls to different companies following up on bids that I had been submitted to me the previous fall. Paul was the only one to return my phone call the same day I left a message for him. Over the years, this type of service proved to be the rule and not the exception. TSU understands our needs and has always been willing to discuss options, offer suggestions, remind us of features we are not using and help us plan for the future. Our staff size has more than doubled since we began our relationship with TSU and each time we've needed to add a phone line or extension, or move people around, they have been able to work within our time frame. I could go on and on about the virtues of Telephone Services Unlimited, the knowledgeable field technicians, the courteous office personnel, but I can most easily sum up everything about them by saying: Telephone Services Unlimited CARES about our business. I am delighted to know them and can't express enough my gratitude to TSU for all they've done." Carolyn Richardson Director of Finance Hampton Roads Publishing