IT Service & Asset Management

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1 IT Service & Asset Management in the Cloud EasyVistaTM CMC Cloud Management Centers Cloud IT Operations Management users should expect great service

2 The cloud is powerful and dynamic, enabling global workforces to improve collaboration and efficiency EasyVista TM CMC Cloud Management Center ensures your cloud-based IT Operations Management stays in check Secure - Monitor Manage - Analyze - Predict

3 IT Operations Management transist and integrate with many services Your EasyVista TM ITSM Cloud Your Outsourced IT Data Application Web Server Your External Services Your Business Applications Storage Processor SCCM AD LDAP POP / Exchange CTI etc. Load Balancing Storage Backup Cloud services offer end users a range of benefits including functionality gains, financial flexibility, business agility and mobility. However, running an IT Operation Management cloud demands a higher level of thinking, service and support. Business runs on IT, so IT Operations Management plays a critical role. Cloud users, whether they be the IT team under your direct control, or the ultimate end user of your IT services, expect what they want, when they want it. They have zero tolerance for security issues, slowdowns, outages, or capacity shortfalls. Many clouds are self contained and do not touch many other services. Many have steady traffic and storage parameters. Some do not hold private or sensitive information. IT Operations Management, on the other hand, requires scale and performance, security, and, critically, integration to external data sources as well as workflow integration to external applications, third-party clouds or outsources services. If any one of these services fails, the overall service to the end customer will be impacted. Redundancy Integration Your Core IT Team Think of it as a journey from your home in New York to a business meeting in London. You travel by cab, through check in, security, fly, security, baggage collection, and finally a subway to your destination. A lot happens throughout the journey, but you can plan your times, ensure your visas are in place and take corrective measures if there is a traffic jam. EasyVista operates two CMCs, one in North America and one in Europe. These centres support our 11 datacentres distributed throughout the world, which in turn support thousands of our IT users IT Operations Management needs, and millions of ultimate end customers. CMC identifies potential threats before they hit. We predict capacity needs, anticipate potential issues resulting from change, and speed resolution if and when issues do arise. We Identify, prioritize, and isolate issues across the full spectrum of the journey between data and your ultimate end customer, monitoring core application, database, network, and key integrations 2 million times a day.

4 Here s what EasyVista CMC can do for you EasyVista CMC Cloud Management Center Monitor We closely monitor application layers, network, storage overall Capacity and the various integration points within your service, such as mail, directory and other data sources from our CMCs in North America and Europe. Our CMC focusses on pre-emptive support and runs over 2 million tests a day across the platform, so we find potential issues before they become tangible problems. EasyVista CMC Manage, Analyze and Predict Manage Our CMC staff and systems are constantly managing our technical architecture, the physical datacentre locations, account admin as well as driving our cloud analytics, monitoring and unique my EasyVista service which extends CMC capabilities out to you. Firewall CPU utilization monitoring Application Server CPU utilization / load monitoring Data storage capacity monitoring Network monitoring Inventory import monitoring Session monitoring Query monitoring

5 The solution 21 st Century Cloud Management Center: A Network and Application Operation center we call the CMC Secure - Monitor Manage Analyze Predict EasyVista is hosted in 11 Tier 3 datacenters around the world. These centers are both physically and technically secure, offer dynamic scaling and are fully redundant. Our cloud software runs a true SaaS three-tier architecture, abstracting the data, from the application and the graphical layer. CMC monitors activity, processor and capacity needs between these layers, but also monitors network, storage, security and integration. We manage all the platform administration, health, back-ups, upgrades and migrations. Cloud Analytics is a powerful application allowing us to dynamically predict and scenario plan capacity needs throughout the EasyVista datacenter network.

6 Here s what EasyVista CMC can do for you EasyVista CMC Manage, Analyze and Predict Analyze and Predict With IT Operations management and OCSM, cloud, analytics are absolutely essential. When problems appear, you simply can t mine through all the cloud data manually to identify where the issues may be. Without analytics, you may not find the route cause of problems and could waste time on unimportant problems, perhaps dealing with symptoms, but not the causes. Our CMCs use powerful tools to focus on analytics-driven intelligence to maximize visibility and control of our cloud. market-proven capacity and performance analytics enable us to predict potential risks, proactively detect issues, and accurately isolate their cause. Cloud capacity analytics We are able to analyze capacity across compute (physical, virtual, and cloud), database, storage, network, and any other resource, while also incorporating key business performance metrics. We analyze cloud pods, network containers, and compute and resource pools to intelligently and continuously optimize our cloud resources to meet your service level targets. Additionally, we identify over or under-provisioned resources (compute, storage, and network), automatically predicting potential saturation of cloud resources, and enable our CMC teams to simulate optimal workload allocation, resource reconfiguration and optimization. Real-time service impact analytics Our analytics platform also allows us to prioritize work. We automatically correlate events to determine which, if any, business services are being impacted. We leverage business information, such as service level, to properly prioritize issues, ensuring that we focus on dealing with issues that are important to your business. Our combined capacity and cloud performance analytics enable us to better understand how shared local and remote resources are performing, and how those resources affect the overall cloud service performance. (we uniquely help you) - Manage the future of IT Our analytics provide the foundation for a comprehensive view of the health of our cloud; enabling us to identify hot spots and potential resource optimization opportunities. They also Enable us to intelligently automate the steps to add, move, recover, or replace resources or modify integrations as needed in a dynamic and elastic environment. Automated, high-precision, root cause analytics We sift through and correlate millions of performance, availability, capacity, change, and business data points and events to isolate the most likely cause of potential issues, so we deal with it before it even impacts your service.

7 Here s what EasyVista CMC can do for you EasyVista CMC Manage, Analyze and Predict MyEasyVista MyEasyVista.com is a free service available to all EasyVista administrators. It provides information on how EasyVista is used within your organization, stores your personal EasyVista.com contractual information and allows you to perform maintenance tasks. Simple customization Incidents recorded today Users connected today Connected users by location: Pages displayed by time of day Pages displayed by day over last 30 days Ensures your maintenance or configuration changes are well timed and gain visibility into geographic usage. MyEasyVista displays your contract details, including end of contract and license details. It also gives the availability of the platform as a percentage to be able to control the availability of the service is within the contractual SLA (99.95%) My Contract Your customer ID is : Your contract ends on 02/21/2019 (MDY) and started on 02/ (MDY) My Licence Account : Modules Connections Elements Asset Management Continual Improvement Design Discovery (Windows, Linux, MAC) Extended CMDB Operation (SD) Self Service SNMP Strategy Transition (CM) Usage With MyEasyVista.com, you can manage your platform by requesting predefined management operation like backups, database transfers MyEasyVista.com controls whether you are in the latest version of EasyVista.com and allows you to start the migration process to apply a minor fix or upgrade to the latest version. easyvista.com

8 Our offices EasyVista USA (USA HQ) 3 Columbus Circle 15th Floor, Suite 1532 New York, NY Phone: +1 (888) EZV ITSM Fax: +1 (617) EasyVista Cambridge 185 Alewife Brook Parkway Suite #410 Cambridge, MA Phone: +1 (888) EZV ITSM Fax: +1 (617) EasyVista San Francisco 71 Stevenson Street Suite 400 San Francisco, CA Phone: +1 (888) EZV ITSM EasyVista Dallas Preston Road Suite 550 Dallas, TX Phone: +1 (888) EZV ITSM EasyVista Canada Logiciels EasyVista Inc 2001 McGill College Avenue Montreal, QC, H3A 3P9 Phone: EasyVista France (EMEA HQ) Immeuble Horizon 10, Allée Bienvenue Noisy-le-Grand Cedex France Phone: Fax: EasyVista United Kingdom Berkhamsted House 121 High Street Berkhamsted HP4 2DJ UK Phone: Fax: EasyVista Germany Maximilianstraße München Germany Phone: Fax: EasyVista Spain Avenida de la Industria N 4 Edif. 3-2 B Alcobendas Spain Phone: Fax: EasyVista Portugal Rua Rodrigo da Fonseca, Lisboa Portugal Phone: Fax: EasyVista Italy Via Gadames, Milano (MI) Phone: Fax: About EasyVista: EasyVista Inc., a leading provider of Cloud based IT Service, IT Asset and Organizational Service Management solutions. The company serves customers in every vertical sector and has a direct presence around the world with offices in the United States, Canada, France, UK, Germany, Italy, Spain and Portugal. With Tier 1, multi-lingual support and Network Operation Centers worldwide, our award winning Cloud based approach and unique IT Service fabric, EasyVista Neo allows companies to transform IT Operations Management for 21st Century IT. Our mission is to empower organizations to streamline and simplify the management and control of in-house, out-sourced and Cloud based IT. We are the broker of IT Service and Support for New IT. easyvista.com

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