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1 Overview VirtualWisdom optimizes the performance, availability, and utilization of virtualized infrastructures and Fibre Channel Storage Area Networks (SANs)

2 Overview VirtualWisdom virtual infrastructure optimization products and services provide comprehensive, real-time instrumentation and measurement that allows IT managers to optimize the performance, utilization, and availability of their SANs and virtualized IT infrastructure, including private clouds. It eliminates the risk of deploying tier 1 applications in a virtualized environment, and drastically reduces the resources required to troubleshoot I/O problems and optimize application response times. For SAN managers, VirtualWisdom provides comprehensive instrumentation and Storage Area Network (SAN) I/O measurement capabilities that reduce application response time, increase availability, and improve resource utilization. VirtualWisdom is the leading SAN monitoring and performance optimization product. VirtualWisdom is the only product that can non-intrusively improve the performance of applications and enable you to proactively prevent I/O problems from affecting users in real time by analyzing actual SAN I/O traffic data. For server and virtualization managers, VirtualWisdom adds SAN I/O intelligence for comprehensive virtualized application performance optimization and troubleshooting, enabling a more balanced deployment of virtual machines based on real-time measurements and feedback of I/O performance and utilization data. By indentifying virtualized application VirtualWisdom Dashboard performance bottlenecks in the SAN, & Views VirtualWisdom results in significantly higher virtual infrastructure utilization and helps administrators deliver on the promise of VirtualWisdom Server reduced capital and operational costs and SAN Performance improved business agility promised by Probe server virtualization. vcenter Virtual Server Probe (software) SAN Availability Probe (software) Servers & VMs FC Switch Fabric Traffic Access Points (TAPs) Storage Arrays

3 The Need for Virtual Instruments VMware and SAN administrators can implement all or portions of the VirtualWisdom capabilities to address specific performance or availability issues, verify service level agreements, and provide deep monitoring and analysis of the virtualized data center. IT organizations that manage high levels of complexity in their IT infrastructures require a sophisticated set of capabilities for the diagnosis and prevention of application slowdowns caused by the SAN. SAN complexity is driven by the heterogeneity of storage subsystems, host bus adapters (HBAs), operating systems, fabric switches, Wide Area Networks (WANs), multi-site replication, storage virtualization, and the continued 50% annual growth of data and bandwidth utilization. The larger the SAN, the higher the risk of problems. The consolidation of systems infrastructure, accelerated use of server and storage virtualization, Information Lifecycle Management (ILM) architectures, and the addition of new SAN technologies, further complicate the IT administrator s ability to characterize normal infrastructure operation. Typical IT management tools cannot provide the sophisticated diagnosis and prevention capabilities necessary to maintain such complex, heterogeneous, fast-changing environments. Application and virtualization monitoring tools are adequate for optimizing the server environment, but sorely lack I/O subsystem monitoring and analysis capabilities and can t be used to find the root cause of performance bottlenecks. Because the biggest cause of application latency is in I/O, these tools don t offer the capability to effectively mitigate the risks of running mission-critical applications in a virtual server environment. Acute application problems and outages must be diagnosed swiftly, without vendor finger-pointing or time wasted in waiting for the appropriate analysis tools to be deployed. Chronic problems must be proactively detected and resolved before they become acute. To prevent these problems, ongoing IT practices must include baseline comparisons of I/O performance, bandwidth utilization, and average I/O completions to verify that changes in hardware, firmware, or configuration do not adversely impact business-critical applications or SAN services. Good I/O performance is the most critical component to superior application performance. The key to achieving good I/O performance is deploying instrumentation technology that directly measures what is going on at a deep level in the transaction workflow, from the virtual machine all the way to the storage array. After the virtual infrastructure is instrumented and measured, Virtual Instruments makes it easy to analyze the data for optimal performance, availability and resource utilization. Business Benefits VirtualWisdom has been successfully deployed across scores of large-scale, Global 2000 enterprises that have proven VirtualWisdom s unique capabilities combining comprehensive, real-time monitoring of SAN traffic utilization, performance, and availability to drive signifi cant business and operational benefits. The reason is simple: if you can measure it, you can manage and optimize it. The primary benefits of VirtualWisdom include: 1. SAN operational efficiency for OpEx savings VirtualWisdom is the best solution to help IT proactively identify and troubleshoot I/O problems. VirtualWisdom helps IT dramatically minimize the time to problem identifi cation and resolution, reduces the number of trouble tickets, and allows SAN and VMware administrators to spend more time on solving other business challenges and implementing revenue-generating initiatives. Our customers frequently report both a large reduction in the number of trouble tickets and a much faster time to resolution from their use of VirtualWisdom by up to 80%. 2. Infrastructure CapEx savings - storage link optimization VirtualWisdom helps determine optimal use of virtualized server and SAN infrastructure and eliminates over-provisioning. VirtualWisdom finds underutilized resources, enables rebalancing, and helps IT avoid buying unnecessary servers, storage, or switch ports. VirtualWisdom also helps determine when and how much future storage networking capacity to acquire. As an example, we typically find that storage port utilization can be increased by 50% or more. The industry average all in cost of a storage port comprising a storage port, core switch port, attendant cabling, and associated power, cooling and floor space is approximately $4,000 per port. If VirtualWisdom can help eliminate or defer the purchase of an additional 32 ports ($128,000) for one business unit, the cost of deploying VirtualWisdom is easily justified. 3. Infrastructure CapEx savings - tiered storage optimization VirtualWisdom ensures that IT uses the optimal class (tier) of storage resulting in increased utilization of lowercost storage, based on actual measured response times across the SAN infrastructure. Existing VirtualWisdom customers have found that this level of objective,

4 Business Benefits (cont.) verifiable information allows them to deliver Tier I SLAs with less-costly Tier II storage devices. The cost benefits of latency-based storage tiering can be very compelling, with the price difference between Tier I and II storage between $5,000 and $10,000 per terabyte. Finally, by helping reduce investments in server and SAN hardware by up to 50%, organizations also spend substantially less on management software licenses, power, cooling, and floor space. 4. Better tracking and adherence to SLAs enables better support of mission-critical applications and the move to private cloud infrastructures VirtualWisdom provides historical and real-time performance dashboards, helping to focus problem identification and resolution in heterogeneous environments. This translates to less downtime and fewer performance problems, to help maintain SLA compliance. This is becoming even more critical as many enterprises are moving to private cloud deployments, and need some way to track and report on infrastructure SLAs. Our customers typically manage the most important, mission-critical data in their company and use VirtualWisdom to improve uptime and prove adherence to various compliance requirements. These include external compliance standards such as Basel II in Europe or HIPAA in the US as well as internal SLAs. Outsourcers and service providers (especially SAAS providers) find these capabilities extremely beneficial in tracking SLAs. 5. Higher revenues through accelerated application & SAN deployments VirtualWisdom delivers the required visibility to ensure a successful virtual server or SAN deployment and additional infrastructure deployments. IT can monitor production deployment rollouts in real time to ensure all is performing as expected, with no misconfigurations or version incompatibilities. VirtualWisdom finds performance problems, and helps improve application performance. VirtualWisdom also helps validate new technologies by providing realtime measurements to determine the positive or negative performance impact of IT infrastructure changes. Solutions The Problems That Virtual Instruments Solve How can I resolve SAN and virtual infrastructure problems 5X faster? Decreasing time to problem resolution is accomplished by monitoring transactions from the VM to the LUN with the complete set of VirtualWisdom probes. The ability to prove within minutes whether the SAN is to blame for slow application performance focuses the right team on the task and allows other teams to remain focused on other business imperatives. Running historical reports to look back in time enables faster time to problem identification and resolution. VirtualWisdom is the only product that can monitor and send an alert about storage access times, congestion, link errors, and SCSI errors, and generate trend reports that show the behavior of a heterogeneous SAN, by virtual machine and by application. This information helps to dramatically expedite troubleshooting and allows the IT Manager to prove whether the problem is in the SAN, the application, or the server. This simple first step speeds troubleshooting by days, weeks, or even months. This dashboard widget clearly shows a latency problem in the SAN by identifying an Exchange Completion Time of over 41 milliseconds, at the server port The VirtualWisdom Abort Conditions Trend report identifies whether alerts represent isolated events or potential problems that need attention to avoid downtime

5 How can I reduce unplanned application downtime? Proactively monitoring the IT infrastructure with VirtualWisdom reduces downtime by finding hidden problems. Every network has hidden issues from physical layer errors to configuration and load-balancing issues. Almost all application outages are the result of a combination of these issues. By setting alerts key to these issues, administrators can proactively eliminate them while they are still benign, making VMware and SAN administration a proactive activity rather than a series of fire fighting drills. Most problems that impact users are compound issues. Being able to effectively address potential issues before application users report problems creates a more methodical process of ensuring application availability. How do I avoid future application performance degradations? Avoiding performance problems is accomplished by proactively monitoring the virtualized and SAN infrastructures with the complete set of VirtualWisdom roving or dedicated probes. Proactively monitoring by setting alarms and running periodic reports results in the prevention of performance issues and eliminates more serious downtime issues. As one example, VirtualWisdom is the only product that can measure real-time aggregated queue depth (regardless of storage vendor or device) to ensure storage ports are optimized for maximum application performance. How can I increase VMware I/O performance? It s no secret that many companies are reluctant to virtualize their most mission-critical applications, leaving 70% of today s enterprise applications still running on physical servers. Because VirtualWisdom can peel back the uncertainty caused by virtualization, most performance-related issues disappear, allowing much greater visibility into the cloud. Traditional management tools, even those from VMware, can t see the effect of I/O on performance. VirtualWisdom provides VMware and storage administrators a common view from the virtual machine to the LUN, dramatically reducing the risk of virtualizing mission-critical applications. How can I accelerate storage tiering? With VirtualWisdom, IT organizations can use lower-cost Tier II storage to provide tier I performance using latency data and other information to properly plan and optimize the environment. This is combined with real-time alerting capabilities to prevent user impact as demands change, enabling IT to realize huge CAPEX savings. The organization can use Tier II or Tier III storage for all applications except those that actually demand other Tier I attributes. When the decision is based on performance, VirtualWisdom offers the real-time analysis that proves the effect of the storage arrays on application response time. The ability to use less expensive storage can result in $5-10K per terabyte savings and reduce floor space, power, and cooling requirements by up to 80%. How can I lower expenses via SAN consolidation? We have consistently found that SANs at larger companies are significantly over-provisioned, with average network utilization rates of less than 10%. VirtualWisdom can help you reclaim underutilized SAN ports to save on acquiring additional expensive core switch ports, storage ports, related cables, and SFPs. Buy only what you need. Running reports that show latency and throughput per port enable the comparison and recommendation of optimizations that balance utilization and increase consolidation. VirtualWisdom does real time monitoring of the top indicators of potential performance problems VirtualWisdom provides a view of the entire data path. Here, vcenter metrics (top row) are correlated with physical link metrics (bottom row), enabling a more accurate view of performance issues VirtualWisdom dashboard widget that provides a view of application instance metrics, here, showing read response. This dashboard widget shows response times per port, in milliseconds

6 Software & Hardware Products VirtualWisdom SAN Availability Probe The SAN Availability Probe is a software probe that collects status from SAN switches via SNMP. The software probes collect metrics for each port, and these metrics are generated and reported to the VirtualWisdom Server by each SAN Availability Probe. Each SAN Availability Probe monitors all the ports of a particular fibre-channel switch and collects the metrics for each port, (such as the number of frames and bytes), as well as the key faults for each port, (such as loss of synchronization, link resets, link failures, packet discards, and CRC errors). VirtualWisdom Virtual Server Probe The Virtual Server Probe is a software probe that collects status from VMware servers via vcenter. It collects data on and calculates 100+ different metrics (including CPU utilization and status, memory utilization, disk I/O requests and capacity, network requests and utilization), allowing for end-to-end correlation from virtual machines to LUNs. VirtualWisdom SAN Performance Probe The SAN Performance Probe analyzes every frame header on a fibre channel SAN at line rates of up to 8 Gbits per second. The SAN Performance Probe detects application performance slowdowns and transmission errors by measuring every SCSI I/O transaction from start to finish, for every server/volume combination (initiator/ target/ LUN). VirtualWisdom Server and User Interface VirtualWisdom Server software resides on a Windows server platform, controlling and collecting metrics from the three VirtualWisdom probes. It manages the database of metrics, handles integration with third party products via SNMP traps, and handles alerting. The Server co-resides with the Virtual Server Probe and the SAN Availability Probe software. The VirtualWisdom Dashboard UI is a real-time summary display that provides an overview of the virtual and physical infrastructure performance and faults, based on the metrics available from the three types of probes. It displays the activity between VMs, servers, and storage, including measurements for percent utilization, reads, writes, events, and alarms, as well as signal and error status on the probe channels. The VirtualWisdom Views software is an extremely flexible, powerful, and easy to use report writer that allows users to access the VirtualWisdom SAN metrics and alerts from their workstations in the form of reports, graphs, and tables, in real-time or by historical trends. SANInsight TAP Patch Panel System Traffic Access Points (TAPs) provide a passive, fail-safe access point to Fibre-Channel network traffic on a SAN for failure analysis, problem diagnosis, and performance monitoring. TAPs operate out-of-band by transparently diverting some of the signal through the TAP to another port, which provides a copy of the Fibre Channel frame headers. The agent-less TAP has no impact on application or SAN performance and is integrated with a Fibre Channel Patch Panel for simple deployment. SANInsight Rover The Rover physical layer switch extends the monitoring reach of each SAN Performance Probe to groups of SAN links. SAN Performance Probes and protocol analyzers can be attached to Rover physical layer switches and access any of the connected SAN links. Rovers provide a way to deploy a tiered monitoring architecture to lower the cost of monitoring and extend the investment in VirtualWisdom. SANInsight Protocol Analyzer The Protocol Analyzer is the industry standard used by all SAN Fibre-Channel device manufacturers to develop their products and to resolve SAN storage, switch, and HBA device issues. Connected via a TAP, the analyzer can be used independently by connecting it to an identified problematic link, via a SAN Performance Probe, or it can be used in conjunction with the SANInsight Rover.

7 Services In addition to our highly regarded maintenance and support services, Virtual Instruments offers professional services that help our customers augment their existing IT staff with highly trained SAN and virtual infrastructure optimization specialists. Your organization can experience the complete functionality and benefits of VirtualWisdom by utilizing Virtual Instruments Professional Services. The SAN HealthCheck and Scan Service The SAN HealthCheck and Scan Service uses VirtualWisdom to provide real-time performance information from the entire SAN. The service scans all levels of connectivity to identify potential communication issues from the host HBA through the Fibre Channel network, and points out potential issues that are on the verge of or have exceeded the baseline infrastructure behavior. A comprehensive report of analysis and findings, with recommendations, is provided. The Virtual Infrastructure HealthCheck and Scan Service The Virtual Infrastructure HealthCheck and Scan Service uses VirtualWisdom to provide real-time performance information from the virtual machine to the LUN on the storage array. The service scans all levels of connectivity to identify potential communication issues from the virtual machine through the Fibre Channel network and points out potential issues that are on the verge of or have exceeded the baseline infrastructure behavior. A comprehensive report of analysis and findings, with recommendations, is provided. The SOS-4-SANs Emergency Troubleshooting Service The SOS-4-SANs Service is designed to offer immediate expert assistance to end-users, integrators, and SAN component vendors who require deep expertise in troubleshooting SAN problems. By utilizing the VirtualWisdom and SANInsight monitoring and analysis products, Virtual Instruments is unique in its ability to identify and resolve Fibre Channel SAN emergencies to bring mission-critical applications rapidly back to optimal performance. How VirtualWisdom Complements Your Current Management Today s most common management solutions such as Enterprise Management Frameworks, Storage Resource Management, Virtual Server monitors, and specialized SAN component managers all lack physical, real-time monitoring of the I/O path from the VM to the LUN. The legacy storage management products typically poll SAN devices and average the metrics over 5-20 minute periods, which is often sufficient to find some problems. But not intermittent problems, or the really hard to find issues that have more than a single cause. In the area of SAN troubleshooting, some of these tools identify the failed component and the data paths affected by the failed component, but the information they provide is not nearly granular enough to identify root-cause or to predict problems. VirtualWisdom is the only product that can non-intrusively optimize the performance of applications by measuring actual SAN I/O traffic data. To the management tools you use today, VirtualWisdom adds: A comprehensive view of the SAN physical layer to find problems hidden by software-only monitoring Continuous real-time monitoring and filtering that calculates statistics based on seeing all the fibre channel frames that are traveling through the fibre channel SAN, while adding no latency or risk. Immediate proof whether or not the SAN is the cause of application slowdowns. What if modeling to predict the effect on application performance of adding virtual machines or changing I/O infrastructure configurations. Comprehensive event recording and real-time capture capabilities for finding intermittent problems and supporting SLAs Performance trending of SAN device components to identify hardware degradation to enable IT managers to preemptively replace components before they actually fail. In-depth fibre channel network statistics such as pending exchanges to tune queue depths for maximum application performance. Ability to determine if configuration changes are affecting application performance by examining SAN latency. Support of all, (not just most ) SAN devices, including legacy or the latest Fibre Channel components. Corporate Headquarters 25 Metro Drive, San Jose, CA USA Phone: Fax: Sales Phone: Support 2011 Virtual Instruments. All rights reserved. Features and specifications are subject to change without notice. VirtualWisdom, Virtual Instruments, SANInsight are trademarks or registered trademarks in the United States and/or in other countries. All other brands, products, or service names are or may be trademarks or servicemarks of, and are used to identify, products or services of their respective owners. 07/11

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