Choose the Service Desk Delivery Model that Makes Sense

Size: px
Start display at page:

Download "Choose the Service Desk Delivery Model that Makes Sense"

Transcription

1 LANDesk White Paper Choose the Service Desk Delivery Model that Makes Sense Cloud, On-Premise, Hybrid

2 To the maximum extent permitted under applicable law, LANDesk assumes no liability whatsoever, and disclaims any express or implied warranty, relating to the sale and/or use of LANDesk products including liability or warranties relating to fitness for a particular purpose, merchantability, or infringement of any patent, copyright or other intellectual property right, without limiting the rights under copyright. LANDesk retains the right to make changes to this document or related product specifications and descriptions, at any time, without notice. LANDesk makes no warranty for the use of this document and assumes no responsibility for any errors that can appear in the document nor does it make a commitment to update the information contained herein. For the most current product information, please visit. Copyright 2012, LANDesk Software, Inc. and its affiliates. All rights reserved. LANDesk and its logos are registered trademarks or trademarks of LANDesk Software, Inc. and its affiliates in the United States and/or other countries. Other brands and names may be claimed as the property of others. LSI /12 BB/MK/AZUU 2

3 Contents Introduction: No One Software Delivery Model Fits All... 4 Defining the Three Delivery Models... 4 Cloud Computing... 4 On-Premise... 4 A Hybrid Model of Cloud and On-Premise... 4 Benefits and Considerations of the Three Models... 5 Benefits of the Cloud Model... 5 Consider Long-Term Financial Requirements... 5 Consider Security and Availability Requirements... 6 Consider the Ability to Integrate with Other Tools in a Hybrid Model... 6 Benefits of the On-Premise Model Consider the Upfront Capital Investment and Higher Operating System Costs... 7 Consider Upgrades and Longer Development Cycles... 7 The Perpetual Model is Not Going Away... 7 Benefits of the Hybrid Model... 7 Conclusion

4 LANDesk White Paper Choose the Service-Desk Delivery Model that Makes Sense Introduction: No One Software Delivery Model Fits All Managing change in your IT operations infrastructure is compounded by the size, complexity and geographic dispersion of your environment, regulatory requirements and challenges from the competition. Astute organizations strive to implement best-practice IT Service Management (ITSM) to orchestrate the delivery of successful IT support to employees and customers while working to drive efficiency, reduce costs, manage risk, improve control and increase productivity. Having the right ITSM solutions in place and the software delivery mechanisms to employ them aid your efforts to streamline operations and maintenance tasks, automate and standardize processes, reduce errors and transition from a reactive environment to one that s more proactive and service oriented. Cloud computing continues to reshape today s enterprise landscape, and IT professionals are in the throes of defining how they provide support capabilities to end users. In an effort to assist organizations that are evaluating service desk solutions and delivery mechanisms, this white paper defines and discusses three service desk software delivery models 1) cloud computing, 2) traditional on-premise, and 3) a hybrid of the cloud and on-premise models and weighs in on the benefits and considerations of each. The main takeaway of this paper is that no one particular delivery mechanism is better or more valuable than another. In other words, how the software is delivered is not the primary differentiator. The key to making a wise business decision is having a thorough understanding of your organization s infrastructure and your current requirements in terms of technology and growth plans. Consider all the options carefully, balance the business, security and technical needs, and choose the service desk application and delivery model that best suit your requirements. And remember that since organizations don t stay static, your needs may evolve over time. You should have the flexibility to transition between delivery models. Defining the Three Delivery Models Cloud Computing Cloud computing is a model in which software and its associated data are hosted in the cloud and typically accessed by users via a Web browser. It has become a common delivery option for many business applications, including accounting, customer relationship management, sales force automation, enterprise resource planning, invoicing and human resource management and more recently IT Service Management (ITSM). Cloud computing frequently includes a software subscription component, known as Software as a Service (SaaS). In this model, organizations don t own the service desk software application; they pay a concurrent or fixed/named license fee on a periodic subscription basis for a term of typically three to five years. Should they decide to stay with the software, they would renegotiate for another term. From an infrastructure perspective, the service desk software vendor provisions or delivers a SaaS tool for its customers and handles all the bug fixes, patches and major upgrades, plus it monitors the tool for availability and performance, correcting any incidents. On-Premise The on-premise (also on-premises) software delivery approach refers to the traditional method of installing and running software at an organization s building or physical site, or on servers hosted by a managed service provider. As increasing numbers of solutions are developed for the cloud, on-premise software has sometimes come to be called traditional or old-style software. Nevertheless, it remains the preferred delivery model in industries such as banking, finance and defense that require the ability to supervise and secure locally owned or controlled data on the site. Purchasing service desk software for use on-premise usually follows the perpetual model where organizations buy the application, purchase fixed/named or concurrent licenses, install them on their own servers or pay someone to host the servers, and then pay a yearly support and maintenance fee. Such organizations can still be very large, distributed and Internetbased, but they own, install and manage the software application within the organization. A Hybrid Model of Cloud and On-Premise The hybrid approach to software delivery encompasses a combination of external cloud computing services and internal resources (either a private cloud or traditional infrastructure, operations and applications) in a coordinated fashion. Services, integration points and even data can be split between cloud and on-premise, creating synergy across the enterprise and enabling secure usage based on business priorities, the type of data, and the service or location. 4

5 LANDesk White Paper Choose the Service-Desk Delivery Model that Makes Sense Benefits and Considerations of the Three Models Benefits of the Cloud Model It s safe to say that SaaS tools accessed via the cloud computing model are growing in every market. As reported by Gartner analyst David M. Coyle, there has been a marked increase over the past three years in the number of Gartner client organizations purchasing IT service desk tools that use the cloud delivery model compared with the traditional, installed on-premise perpetual licensing model. 1 Some of the primary benefits in opting for a cloud delivery model include: A lower cost of IT operations, with no capital investment or costs for infrastructure or software maintenance; you purchase SaaS tools through the operating budget and not the capital budget A faster route to live provisioning and ease of managing multi-site service desks You subscribe to a service rather than take ownership of a license; a predictable pricing model means you pay a subscription fee for the software year after year, for as long as you want to use the software, providing control over ongoing management costs IT operations become the software vendor s responsibility Additional benefits of the cloud model include: Easy access for service desk staff from anywhere Managed backups and upgrades that deliver new functionality regularly SLA-guaranteed uptime and service credits Highly elastic model enables you to scale up or down or have variable traffic throughout the year Consider Long-Term Financial Requirements For some service desk software providers, their sole positioning and key differentiation is a cloud-only delivery message. It s virtually all they promote or talk about. When you take longterm financial requirements into account, a cloud-only approach and its associated SaaS subscription pricing can become more expensive than perpetual, on-premise pricing over a long period of time. Says Gartner Inc. s David Coyle: In Year 1, the cost of a perpetual model tool, with its large capital cost paid upfront, is typically two to three times the cost of a SaaS tool. However, in Years 2, 3, 4, etc. of using the software, the expense of SaaS tools catches up to the expense of the perpetual model tools. Although many dependency factors affect total cost of ownership, IT organizations start to see the total cost of ownership of a perpetual model tool equal that of a SaaS tool in Years 4 or 5 of the software purchase. Gartner finds that many IT organizations only evaluate the cost of the new IT service desk tool in Year 1 and, therefore, come to the flawed conclusion that SaaS is significantly less expensive than perpetual licensing. Alternatively, we find that many IT managers only plan their budgets one year in advance and often can t, or don t, want to see past the current year s budget. In IT organizations that lack the foresight and discipline of multiyear budgeting and long-term total-cost-ofownership calculations, we often find the argument that SaaS is cheaper to be a major driver for SaaS tools. We strongly recommend that clients evaluate the long-term total cost of ownership of SaaS versus a perpetual model tool when making their tool purchasing decisions. 2 An Accenture research report supports this view: The top reason organisations initiate cloud computing is to save money. Bargain prices on cloud services are a big part of their allure. Add the savings from eliminating the cost of servers, software licences, maintenance fees, data centre space, and the benefits of replacing a large up-front capital expense with a low, pay-for-use operating expense, and the financial appeal of cloud computing is obvious. To date, they are pursuing at least six ways to reduce IT costs by using clouds. A caveat is in order: not all organizations report that they are saving money as expected. In one study of software-asa-service users, only about half of the executives reported a positive return on investment from SaaS, while a quarter found the cost was greater than they had budgeted. And while many executives vouch for savings, others have expressed doubts. IT executives are concerned that the low cost of quickly accessing cloud services, and savings from avoiding up-front IT purchases, can be overwhelmed by the cost of increased usage. Pricing models for cloud computing, which sometimes require long-term contracts, can make the technology s vaunted flexibility financially impossible even if 1 David M. Coyle, SaaS Continues to Grow in the IT Service Desk Market, Gartner, Inc., 29 March 2011, p. 1 2 Ibid, p. 4 5

6 technically feasible. Clouds have great potential for savings, but the only way executives can know for sure that they will reduce costs is to conduct a rigorous cost analysis. 3 Consider Security and Availability Requirements Not all types of cloud computing raise the same privacy and confidentiality risks, but it s safe to say that any information stored in the cloud ultimately ends up on a physical or virtual machine owned by a particular organization or individual located in a specific country. That stored data may be subject to the laws of the country where the organization is headquartered or where the physical machine is located. This is where country-specific data laws such as the USA Patriot Act can come into play, for example. Originally enacted in 2001 and amended in 2005, the act includes provisions that allow the FBI access to any business record. Although a court order is necessary, the FBI s authority under this act extends to data records maintained by a US cloud provider. Organizations that operate in industries with strict legislation and compliance requirements should consider such issues as security and the handling, location and redundancy of data over the Internet when making a decision about how a software application is delivered. Also with a cloud computing model, service availability is out of your control. Since data upload and import times over the Internet are variable, you may want to consider on-premise or hybrid options if the application is business-critical. Consider the Ability to Integrate with Other Tools in a Hybrid Model Organizations requiring service desk functionality beyond the standard incident, problem and change management, and that include the ability to integrate with other IT service management tools, may need to look beyond cloud-only options to a hybrid model of cloud and on-premise. Proven service desk solutions that feature strong integration capabilities with on-premise applications and data sources and that don t require heavy coding capability are worth evaluating. Gartner, Inc. states: As is the case for purchasing on-premises solutions, Gartner advises organizations to evaluate service desk solutions based on their abilities to integrate with other IT service management (ITSM) tools that contributed to the larger IT service support strategy. Because SaaS solutions are packaged to natively integrate ITSM functions, it is important for organizations to consider their long-term requirements in an ITSM suite in terms of the suite s ability to address challenges specific to improving IT service support, and how those meeting those challenges align with business objectives. Gartner finds that many clients flock to SaaS without this evaluation, and the perception of SaaS (a flexible and easy-to-understand cost structure, absence of infrastructure costs and requirements) further exacerbates the tendency for organizations to make technology-driven decisions, as opposed to decisions based on current processes and capabilities. 4 Benefits of the On-Premise Model With the on-premise delivery model, the service desk application is installed and running within the organization or on servers hosted by a managed service provider in a private cloud. Here are some of the primary benefits in opting for this model: All aspects of the service desk software implementation, such as performance, availability and maintenance windows are under your control Full QA, staging and test development are under your control as well Complete database accessibility; you can reach raw data when required for reporting, do more things with the data, process it and report on it in various ways, and connect it to other systems for additional uses Information security is under the complete control of your own security policies Provides the benefits of a rich client starting point, enabling the phased adoption of ITIL processes You can potentially take advantage of a richer client interface as most cloud solutions have slight interface restrictions Integration with other services or data is easier Offers a potentially lower cost of ownership over time; the fixed cost of licenses are known over time and ownership is retained Consider the Upfront Capital Investment and Higher Operating System Costs An on-premise delivery model typically requires an upfront capital investment in software licenses once the contract is signed, along with an additional maintenance and support 3 Jeanne G. Harris and Allan E. Alter, Cloudrise: Rewards and Risks at the Dawn of Cloud Computing, November, 2010, pgs. 8 & 10 4 Jarod Greene & Jeffrey M. Brooks, IT Service Desk Software-as-a-Service Vendor Landscape, Gartner, Inc., 28 October 2011, p. 6 6

7 fee paid annually. It s also worth noting that new hardware for the service desk tool comes out of the capital budget, while the subscription fees of the SaaS model come out of the operating budget. In IT organizations where capital for new hardware and software purchases is hard to come by, the operating budget may be the only option available for purchasing new tools. You should also anticipate higher hardware and database operating system costs and the need to expand on-premise storage limits. Consider Upgrades and Longer Development Cycles The responsibility of software upgrades in the on-premise delivery model falls to the IT organization, which can consume time and resources. While the cost of licenses in this delivery model are known, most vendors that offer tools for this model typically have much longer development cycles compared with SaaS to release new functionality. Waiting on the vendor s timetable for an upgrade could lessen operational agility, and if you need to scale up you may need to buy more hardware and/or fund more administrators. The Perpetual Model is Not Going Away While the SaaS model continues to garner more media attention and hype, the perpetual model isn t going away. Gartner Inc. s David Coyle states: As strong as the growth in the SaaS model for the IT service desk has been and is predicted to be, it will not replace the traditional perpetual model. The flip side of our prediction that 50% of all new IT service desk tool purchases will utilize the SaaS model by 2015 is that the other 50% will use the perpetual model. The potential advantages of the perpetual model over SaaS including better security, compliance to data privacy laws, better manageability, lower long-term total cost of ownership, increased availability and stronger integration across a large suite of IT service management tools will continue to attract IT organizations and service providers to this traditional model. 5 Benefits of the Hybrid Model The hybrid delivery model combines the benefits of both cloud and on-premise computing, helping organizations maximize their investment in existing systems, as well as adjust and adapt as their enterprise environment shifts and grows. It frees organizations to choose where the service desk application is located, and how the software is licensed. Unlike pure cloud-based solutions, the hybrid option provides the technology that opens numerous possibilities to integrate with on-premise business and HR functions and data, desktop systems, services and automated processes. The hybrid approach may be best when the service desk needs to pull data from various sources such as Active Directory (AD), databases, Excel spreadsheets and accounting systems. What s more, applications can be run where they fit in the corporate infrastructure. Those organizations that consider a hybrid model typically do so because they may: 1) require integration with on-premise solutions; 2) have security concerns (typically government entities or heavily regulated industries like finance); or 3) are running mission-critical applications. There is also the aspect of geographic flexibility. For example, an organization may want the application at headquarters to be on-premise but it becomes cost prohibitive to implement the same approach at the remote offices, hence the need to offer it in the cloud. And from a disaster recovery perspective, it may make sense to host the service desk software on-premise and have it backed up in the cloud. Rather than forcing organizations to choose just one delivery platform, the hybrid hosting option provides access to both. As reported in eweek.com, the way many SaaS applications are being sold restricts an organization s ability to adapt: The extraordinary pace of technology change is transforming the way organizations run IT, with growing numbers opting to evolve from on-premises to cloud-based or hosted models for core applications. But the current way technology is being sold is actually constraining an organization s ability to adapt. Organizations should not be forced to move to an all cloud-based solution or to retain all technology in-house. Instead, organizations must look to mix and match technologies, maximizing the pros and cons of each infrastructure model to deliver the most robust and cost-effective solution for each business at any particular point in time. 6 5 David M. Coyle, SaaS Continues to Grow in the IT Service Desk Market, Gartner, Inc., 29 March 2011, p. 5 6 Harnish, Ed, Cloud-Based vs. On-Premises: How to Maximize Benefits of Each Infrastructure Model, eweek.com, 27 August

8 Conclusion When it comes to implementing your service desk, no single software delivery model fits all. Moreover, each delivery mechanism comes with its own benefits and considerations. Where the service desk is a non-critical system, or where cost concerns or short-term usage are the primary drivers, of if you want to use your in-house IT resources for other projects, consider SaaS and the cloud. If you require that all aspects of service desk performance, security, availability and maintenance windows be under your control, and if you need complete database accessibility and a potentially lower cost of ownership over time, consider the on-premise model. If you re looking for the greatest flexibility along with tight, live integration with databases, automation processes and accounting systems, consider the hybrid approach. Even if you opt for a SaaS solution in the near term, you should keep the hybrid alternative open down the road, especially as you identify and acquire on-premise applications that you need to work with. In the end, you should be in a position to balance the benefits of cloud-based accessibility and premise-managed security. You should be able to optimize the configuration of your service desk by leveraging the cloud, your existing on-premise infrastructure, or taking advantage of both via a hybrid approach. It s important to look beyond the financial returns to the underlying benefits of each model and evaluate what makes the most sense for your organization.

Sage ERP I White Paper. ERP and the Cloud: What You Need to Know

Sage ERP I White Paper. ERP and the Cloud: What You Need to Know I White Paper ERP and the Cloud: What You Need to Know Table of Contents Executive Summary... 3 Increased Interest in Cloud-Based ERP and SaaS Implementations... 3 What is Cloud/SaaS ERP?... 3 Why Interest

More information

Proven LANDesk Solutions

Proven LANDesk Solutions LANDesk Solutions Descriptions Proven LANDesk Solutions IT departments face pressure to reduce costs, reduce risk, and increase productivity in the midst of growing IT complexity. More than 4,300 organizations

More information

How On-Premise ERP Deployment Compares to a Cloud (SaaS) Deployment of Microsoft Dynamics NAV

How On-Premise ERP Deployment Compares to a Cloud (SaaS) Deployment of Microsoft Dynamics NAV How On-Premise ERP Deployment Compares to a Cloud (SaaS) Deployment of Microsoft Dynamics NAV 13875 Cerritos Corporate Dr., #A Cerritos, CA 90703 Toll Free : (800) 969-APEX Tel : (562) 926-6820 E-mail

More information

LANDesk Service Desk Certified in All 15 ITIL. v3 Suitability Requirements. LANDesk demonstrates capabilities for all PinkVERIFY 3.

LANDesk Service Desk Certified in All 15 ITIL. v3 Suitability Requirements. LANDesk demonstrates capabilities for all PinkVERIFY 3. LANDesk Service Desk LANDesk Service Desk Certified in All 15 ITIL v3 Suitability Requirements PinkVERIFY is an objective software tool assessment service that validates toolsets that meet a set of functional

More information

SEVEN REASONS TO CONSIDER ERP IN THE CLOUD SPECIAL REPORT SERIES ERP IN 2014 AND BEYOND

SEVEN REASONS TO CONSIDER ERP IN THE CLOUD SPECIAL REPORT SERIES ERP IN 2014 AND BEYOND SEVEN REASONS TO CONSIDER ERP IN THE CLOUD SPECIAL REPORT SERIES ERP IN 2014 AND BEYOND CONTENTS INTRODUCTION 3 TRY BEFORE YOU BUY 4 TAKE ADVANTAGE OF THE MOST ADVANCED TECHNOLOGY 6 GENERATE MEASURABLE

More information

ITSM Software: Is SaaS the Model for You?

ITSM Software: Is SaaS the Model for You? ITSM Software: Is SaaS the Model for You? By Kai Holthaus, ITIL v3 Expert and Director for Third Sky, Inc. Software as a Service (SaaS) has gotten a lot of attention recently. Many companies and IT organizations

More information

All can damage or destroy your company s computers along with the data and applications you rely on to run your business.

All can damage or destroy your company s computers along with the data and applications you rely on to run your business. All can damage or destroy your company s computers along with the data and applications you rely on to run your business. Losing your computers doesn t have to disrupt your business if you take advantage

More information

WHY TRUE SAAS ITSM BEATS ON-PREMISE AND HYBRID DELIVERY OPTIONS

WHY TRUE SAAS ITSM BEATS ON-PREMISE AND HYBRID DELIVERY OPTIONS WHY TRUE SAAS ITSM BEATS ON-PREMISE AND HYBRID DELIVERY OPTIONS WHY TRUE SAAS ITSM BEATS ON-PREMISE AND HYBRID DELIVERY OPTIONS The software-as-a-service (SaaS) vs. on-premise delivery debate has raged

More information

Is online backup right for your business? Eight reasons to consider protecting your data with a hybrid backup solution

Is online backup right for your business? Eight reasons to consider protecting your data with a hybrid backup solution PARTNER BRIEF: IS ONLINE BACKUP RIGHT FOR YOUR BUSINESS?........................................ Is online backup right for your business? Eight reasons to consider protecting your data with a hybrid Who

More information

Knowledge Powers the Service Desk

Knowledge Powers the Service Desk LANDesk White Paper Knowledge Powers the Service Desk The time has come to review knowledge management within service delivery Contents Executive Summary...3 Introduction...3 Service Desks: A Specific

More information

Email Archiving: To SaaS or not to SaaS?

Email Archiving: To SaaS or not to SaaS? Proofpoint Email Archiving Whitepaper: A look at the pros and cons of Software-as-a-Service and how they apply to email archiving. threat protection compliance archiving & governance secure communication

More information

Cloud Computing in Banking

Cloud Computing in Banking Financial Services the way we see it Cloud Computing in Banking What banks need to know when considering a move to the cloud Contents 1 Overview 3 2 Why Cloud Computing for Banks? 4 2.1 Cost Savings and

More information

Cloud benefits for the IT service management market

Cloud benefits for the IT service management market SOLUTION WHITE PAPER Cloud benefits for the IT service management market By Jeff Moloughney, Principal Solution Marketing Manager, BMC Software TABLE OF CONTENTS COST SAVINGS 1 GREATER BUSINESS EXPOSURE

More information

How cloud computing can transform your business landscape

How cloud computing can transform your business landscape How cloud computing can transform your business landscape Introduction It seems like everyone is talking about the cloud. Cloud computing and cloud services are the new buzz words for what s really a not

More information

LANDesk Service Desk. Outstanding IT Service Management Made Easy

LANDesk Service Desk. Outstanding IT Service Management Made Easy LANDesk Service Desk Outstanding IT Service Management Made Easy Deliver Outstanding IT Services to Employees, Citizens and Customers LANDesk Service Desk enables organizations to deliver outstanding IT

More information

The Case for Cloud Computing: Business Advantages and Costs

The Case for Cloud Computing: Business Advantages and Costs Considering the Cloud: A Strategic Guide for Business and Technology Leaders Whitepaper Compliments of Executive Summary It's nearly impossible to turn a page in a business journal these days without seeing

More information

journey to a hybrid cloud

journey to a hybrid cloud journey to a hybrid cloud Virtualization and Automation VI015SN journey to a hybrid cloud Jim Sweeney, CTO GTSI about the speaker Jim Sweeney GTSI, Chief Technology Officer 35 years of engineering experience

More information

A Buyer s Guide to Enterprise Performance Management Suites

A Buyer s Guide to Enterprise Performance Management Suites White Paper A Buyer s Guide to Enterprise Performance Management Suites Seven Key Requirements in Choosing an EPM Solution Table of Contents Seven key requirements to evaluate in an EPM solution 3 1. Breadth

More information

How To Evaluate Saas And Cloud Solutions

How To Evaluate Saas And Cloud Solutions Written in collaboration with SaaS Marketing Strategy Advisors Evaluating SaaS and Cloud Solutions: Effective Solution Overview Organizations of all sizes and across all industries have been rapidly adopting

More information

Processing invoices in the cloud or on premises pros and cons

Processing invoices in the cloud or on premises pros and cons WHITE PAPER Purchase-to-pay by ReadSoft. Automated account payables processing software Author: Wille Dahl March 2012 Copyright ReadSoft - www.readsoft.com Processing invoices in the cloud or on premises

More information

can you simplify your infrastructure?

can you simplify your infrastructure? SOLUTION BRIEF CA Virtual Desktop Automation for Vblock Platforms can you simplify your infrastructure? agility made possible You Can. With services that increase the speed of virtual provisioning on Vblock

More information

Shaping the Cloud for the Healthcare Industry

Shaping the Cloud for the Healthcare Industry Shaping the Cloud for the Healthcare Industry Louis Caschera Chief Information Officer CareTech Solutions www.caretech.com > 877.700.8324 Information technology (IT) is used by healthcare providers as

More information

Transform Invoice Management with a Hybrid of Cloud and On-Premise Software

Transform Invoice Management with a Hybrid of Cloud and On-Premise Software SAP Brief SAP Business Suite SAP Invoice Management Objectives Transform Invoice Management with a Hybrid of Cloud and On-Premise Software Achieve a higher level of performance Achieve a higher level of

More information

How To Integrate With Salesforce Crm

How To Integrate With Salesforce Crm Introduction Turbo-Charge Salesforce CRM with Dell Integration Services By Chandar Pattabhiram January 2010 Fueled by today s fiercely competitive business environment, IT managers must deliver rapid,

More information

The Power of BMC Remedy, the Simplicity of SaaS WHITE PAPER

The Power of BMC Remedy, the Simplicity of SaaS WHITE PAPER The Power of BMC Remedy, the Simplicity of SaaS WHITE PAPER TABLE OF CONTENTS EXECUTIVE SUMMARY............................................... 1 BUSINESS CHALLENGE: MANAGING CHANGE.................................

More information

Software License Asset Management (SLAM) Part 1

Software License Asset Management (SLAM) Part 1 LANDesk White Paper Software License Asset Management (SLAM) Part 1 Five Steps to Reduce Software License Costs and Ensure Audit Preparedness Contents A Software Audit Looms in Your Future.... 3 Overbuying

More information

A Compelling Case for AP Automation in the Cloud

A Compelling Case for AP Automation in the Cloud WHITE PAPER A Compelling Case for AP Automation in the Cloud ROCC Computers Ltd Stanford Gate South Road Brighton BN1 6SB Tel: 01273 274716 Email: info@rocc.co.uk Author: Andrew Westhead Date : February

More information

Use product solutions from IBM Tivoli software to align with the best practices of the Information Technology Infrastructure Library (ITIL).

Use product solutions from IBM Tivoli software to align with the best practices of the Information Technology Infrastructure Library (ITIL). ITIL-aligned solutions White paper Use product solutions from IBM Tivoli software to align with the best practices of the Information Technology Infrastructure Library (ITIL). January 2005 2 Contents 2

More information

CLOUD ERP SOFTWARE PREFERENCES STUDY

CLOUD ERP SOFTWARE PREFERENCES STUDY CLOUD ERP SOFTWARE PREFERENCES STUDY A study conducted by IFS North America APRIL, 2013 THE CURRENT STATE OF THE INDUSTRY BASED ON A SURVEY OF MORE THAN 200 EXECUTIVES METHODOLOGY In early 2013, IFS North

More information

Realize More Success with Software-plus-Services. Cloud-based software from Microsoft Dynamics ERP

Realize More Success with Software-plus-Services. Cloud-based software from Microsoft Dynamics ERP Realize More Success with Software-plus-Services Cloud-based software from Microsoft Dynamics ERP Cloud computing is Internet-based development and use of computer technology. Large central data centers

More information

CLOUD & HYBRID SERVICES AS BUSINESS DRIVERS FOR IT PROVIDERS

CLOUD & HYBRID SERVICES AS BUSINESS DRIVERS FOR IT PROVIDERS CLOUD & HYBRID SERVICES AS BUSINESS DRIVERS FOR IT PROVIDERS ABSTRACT How to drive business by becoming a trusted technology partner According to technology research firm Gartner, cloud computing will

More information

Software License Asset Management (SLAM) Part III

Software License Asset Management (SLAM) Part III LANDesk White Paper Software License Asset Management (SLAM) Part III Structuring SLAM to Solve Business Challenges Contents The Third Step in SLAM: Optimizing Your Operations.... 3 Benefiting from Step

More information

The case for cloud-based disaster recovery

The case for cloud-based disaster recovery IBM Global Technology Services IBM SmartCloud IBM SmartCloud Virtualized Server Recovery i The case for cloud-based disaster recovery Cloud technologies help meet the need for quicker restoration of service

More information

White Paper. When email archiving is best done in the cloud. ease of use a prime consideration

White Paper. When email archiving is best done in the cloud. ease of use a prime consideration White Paper When email archiving is best done in the cloud A White Paper by Bloor Research Author : Fran Howarth Publish date : June 2010 An email archiving service provided in the cloud is a viable alternative

More information

Designing & Managing Reliable IT Services

Designing & Managing Reliable IT Services Solution Brief: Designing & Managing Reliable IT Services WITH EGENERA CLOUD SUITE SOFTWARE Egenera, Inc. 80 Central St. Boxborough, MA 01719 Phone: 978.206.6300 www.egenera.com Introduction In today s

More information

VMware Hybrid Cloud. Accelerate Your Time to Value

VMware Hybrid Cloud. Accelerate Your Time to Value VMware Hybrid Cloud Accelerate Your Time to Value Fulfilling the Promise of Hybrid Cloud Computing Through 2020, the most common use of cloud services will be a hybrid model combining on-premises and external

More information

WHITE PAPER. A Practical Guide to Choosing the Right Clouds Option and Storage Service Levels. www.earthlink.com

WHITE PAPER. A Practical Guide to Choosing the Right Clouds Option and Storage Service Levels. www.earthlink.com WHITE PAPER A Practical Guide to Choosing the Right Clouds Option and Storage Service Levels www.earthlink.com 1 Our job in IT is to provide technology frameworks and an operating model to facilitate but

More information

Remote Infrastructure Management Emergence of the Cloud-based Helpdesk

Remote Infrastructure Management Emergence of the Cloud-based Helpdesk Remote Infrastructure Management Emergence of the Cloud-based Helpdesk A leadership perspectives white paper Recommended next steps for business and industry executives Issue 11 in a series Executive Summary

More information

Does Company Size Matter? Sizing up SaaS for your IT Help Desk SOLUTION WHITE PAPER

Does Company Size Matter? Sizing up SaaS for your IT Help Desk SOLUTION WHITE PAPER Does Company Size Matter? Sizing up SaaS for your IT Help Desk SOLUTION WHITE PAPER Table of Contents Organization Size and Sizing up SaaS for the IT Help Desk................... 1 What SaaS can bring

More information

Buyers Guide to ERP Business Management Software

Buyers Guide to ERP Business Management Software Buyers Guide to ERP Business Management Software one 1. Introduction When you search for ERP or Enterprise Resource Planning on the web, the sheer amount of information that appears can be overwhelming

More information

Sage ERP I White Paper

Sage ERP I White Paper Sage ERP I White Paper On-Demand or On-Premise: Understanding the Deployment Options for your Business Management System Introduction Does this situation sound familiar? You started out with an off-the-shelf

More information

An Oracle White Paper September 2014. Adapting to PeopleSoft Continuous Delivery

An Oracle White Paper September 2014. Adapting to PeopleSoft Continuous Delivery An Oracle White Paper September 2014 Adapting to PeopleSoft Continuous Delivery Oracle White Paper PeopleSoft Enterprise and Fusion Middleware Disclaimer The following is intended to outline our general

More information

How To Understand Cloud Computing

How To Understand Cloud Computing TOP 10 CLOUD MYTHS DEBUNKED Navigating to the Cloud - Maximize Operational Efficiencies and Minimize by Avoiding Common Cloud Myths WHITE PAPER Contents 1. EXECUTIVE SUMMARY 2. INTRODUCTION Top Market

More information

CLOUD ERP AND ACCOUNTING: SELECTION AND PLANNING GUIDE

CLOUD ERP AND ACCOUNTING: SELECTION AND PLANNING GUIDE CLOUD ERP AND ACCOUNTING: SELECTION AND PLANNING GUIDE Over the last three years, well over half of U.S. companies have elected to take advantage of one or more cloud-based solutions or services, but critical

More information

Field Service Management in the Cloud

Field Service Management in the Cloud Field Service Management in the Cloud The Rise of Cloud Applications for Mission-Critical Tasks ORACLE WHITE PAPER DECEMBER 2014 Introduction Since the introduction of cloud applications for customer relationship

More information

Managed Hosting: Best Practices to Support Education Strategy in the Career College Sector

Managed Hosting: Best Practices to Support Education Strategy in the Career College Sector Managed Hosting: Best Practices to Support Education Strategy in the Career College Sector Online learning is playing a critical role in the delivery of Teaching and Learning and the overall experience

More information

Evolution from the Traditional Data Center to Exalogic: An Operational Perspective

Evolution from the Traditional Data Center to Exalogic: An Operational Perspective An Oracle White Paper July, 2012 Evolution from the Traditional Data Center to Exalogic: 1 Disclaimer The following is intended to outline our general product capabilities. It is intended for information

More information

Sage ERP I White Paper. Tips for Maximizing the Return on Your ERP Investment

Sage ERP I White Paper. Tips for Maximizing the Return on Your ERP Investment I White Paper Tips for Maximizing the Return on Your ERP Investment Table of Contents Executive Summary... 3 Why Optimize an ERP Investment... 3 Delivering on Business Objectives... 3 Implementation...

More information

Configuration Management System:

Configuration Management System: True Knowledge of IT infrastructure Part of the SunView Software White Paper Series: Service Catalog Service Desk Change Management Configuration Management 1 Contents Executive Summary... 1 Challenges

More information

ATS. The. The Staffing Agency s Guide to Buying an Applicant Tracking System

ATS. The. The Staffing Agency s Guide to Buying an Applicant Tracking System ATS The Advantage: The Staffing Agency s Guide to Buying an Applicant Tracking System 87 % of North American recruiting professionals agree that using ATS/CRM technology is important to the success of

More information

Hybrid IT A Low-Risk Path from On-Premise to ITaaS

Hybrid IT A Low-Risk Path from On-Premise to ITaaS SOLUTION WHITE PAPER Hybrid IT A Low-Risk Path from On-Premise to ITaaS Increase your options by finding the right mix of on-demand and on-premise IT management tools Bruce Campbell, Principal Solutions

More information

ABS Information Systems Inc. 307 Lesmill Rd, Toronto, Ontario, Canada, M3B 2V1 Phone: 416-449-4141 Email: sales@absinfosys.com

ABS Information Systems Inc. 307 Lesmill Rd, Toronto, Ontario, Canada, M3B 2V1 Phone: 416-449-4141 Email: sales@absinfosys.com How can small and midsize businesses that are relentlessly challenged by technology complexity and rapid technology obsolescence utilize a private cloud solution to thrive? Introduction 1 Growing with

More information

The Modern Service Desk: How Advanced Integration, Process Automation, and ITIL Support Enable ITSM Solutions That Deliver Business Confidence

The Modern Service Desk: How Advanced Integration, Process Automation, and ITIL Support Enable ITSM Solutions That Deliver Business Confidence How Advanced Integration, Process Automation, and ITIL Support Enable ITSM Solutions That Deliver White Paper: BEST PRACTICES The Modern Service Desk: Contents Introduction............................................................................................

More information

Take Your Vision to the Cloud

Take Your Vision to the Cloud Take Your Vision to the Cloud Executive Summary Many Professional Service firms are moving their Deltek Vision solution to cloud with the aim of focusing limited IT resources on core business requirements

More information

MOVING TO THE CLOUD: Understanding the Total Cost of Ownership

MOVING TO THE CLOUD: Understanding the Total Cost of Ownership MOVING TO THE CLOUD: Understanding the Total Cost of Ownership The most significant cost of owning and managing software applications is tied up in operating and maintaining the software, along with the

More information

Email security Cloud vs. On-premise solutions

Email security Cloud vs. On-premise solutions GFI White Paper Email security Cloud vs. On-premise solutions Choosing whether to put your email security in the cloud or host it on premise is a major decision. Hopefully this white paper will help. Contents

More information

How cloud computing can transform your business landscape.

How cloud computing can transform your business landscape. How cloud computing can transform your business landscape. This whitepaper will help you understand the ways cloud computing can benefit your business. Introduction It seems like everyone is talking about

More information

How To Calculate Total Cost Of Ownership (Tco) For Email Systems

How To Calculate Total Cost Of Ownership (Tco) For Email Systems WHITE PAPER N The TCO of Enterprise Email An Osterman Research White Paper Published June 2012 SPONSORED BY sponsored by SPON sponsored by Osterman Research, Inc. P.O. Box 1058 Black Diamond, Washington

More information

Make the Most of your SaaS Solution.

Make the Most of your SaaS Solution. Make the Most of your SaaS Solution. Software-as-a-Service (SaaS) gives your organization more rapid access to state-of-the-art software at a lower up front cost than standard software licensing agreements.

More information

Tyler Delivers Your Data How You Want It, When You Want It With Cloud-Based Solutions

Tyler Delivers Your Data How You Want It, When You Want It With Cloud-Based Solutions Tyler Delivers Your Data How You Want It, When You Want It With Cloud-Based Solutions Why Cloud Computing? Thousands of users rely on Tyler cloud-based systems. Public sector organizations are seeing a

More information

Networking for cloud computing

Networking for cloud computing IBM Global Technology Services Thought Leadership White Paper Cloud computingi IBM Global Technology Services Networking for cloud computing Optimize your network to make the most of your cloud 2 Networking

More information

The Evolving Public Cloud Landscape Date: June 2014 Author: Mark Bowker, Senior Analyst and Bill Lundell, Senior Research Analyst

The Evolving Public Cloud Landscape Date: June 2014 Author: Mark Bowker, Senior Analyst and Bill Lundell, Senior Research Analyst Research Brief The Evolving Public Cloud Landscape Date: June 2014 Author: Mark Bowker, Senior Analyst and Bill Lundell, Senior Research Analyst Abstract: ESG research indicates that the corporate usage

More information

Email security Cloud vs. On-premise solutions

Email security Cloud vs. On-premise solutions GFI White Paper Email security Cloud vs. On-premise solutions Choosing whether to put your email security in the cloud or host it on premise is a major decision. Hopefully this white paper will help. Contents

More information

REDUCING UC COSTS AND INCREASING BUSINESS PERFORMANCE IN THE CLOUD WITH UCaaS

REDUCING UC COSTS AND INCREASING BUSINESS PERFORMANCE IN THE CLOUD WITH UCaaS REDUCING UC COSTS AND INCREASING BUSINESS PERFORMANCE IN THE CLOUD WITH UCaaS Spiceworks survey reveals IT pros perceptions of UCaaS advantages, concerns and projects doubling of adoption CONTENTS UCaaS:

More information

Private Cloud: Key considerations for an insurance agency

Private Cloud: Key considerations for an insurance agency white paper private cloud Private Cloud: Key considerations for an insurance agency in the insurance industry, there are many options for meeting insurance agency information technology requirements. An

More information

The Value of Software as a Service (SaaS) for the Travel Industry

The Value of Software as a Service (SaaS) for the Travel Industry The Value of Software as a Service (SaaS) for the Travel Industry Published by Galor Systems & Software Development, March 2009. This publication may be distributed freely in its entirety. Content must

More information

PRACTICAL USE CASES BPA-AS-A-SERVICE: The value of BPA

PRACTICAL USE CASES BPA-AS-A-SERVICE: The value of BPA BPA-AS-A-SERVICE: PRACTICAL USE CASES How social collaboration and cloud computing are changing process improvement TABLE OF CONTENTS 1 Introduction 1 The value of BPA 2 Social collaboration 3 Moving to

More information

Self Service. Jeff Hance LANDESK Software

Self Service. Jeff Hance LANDESK Software Self Service Jeff Hance LANDESK Software Who we are Our History 1985 Founded (LAN Systems) 1991 Pioneered Systems Management with Intel 2002 Spun out Business Product Lines LANDesk - Wavelink - Shavlik

More information

Public or Private Cloud: The Choice is Yours

Public or Private Cloud: The Choice is Yours white paper Public or Private Cloud: The Choice is Yours Current Cloudy Situation Facing Businesses There is no debate that most businesses are adopting cloud services at a rapid pace. In fact, a recent

More information

Effective storage management and data protection for cloud computing

Effective storage management and data protection for cloud computing IBM Software Thought Leadership White Paper September 2010 Effective storage management and data protection for cloud computing Protecting data in private, public and hybrid environments 2 Effective storage

More information

Bringing the Cloud into Focus. A Whitepaper by CMIT Solutions and Cadence Management Advisors

Bringing the Cloud into Focus. A Whitepaper by CMIT Solutions and Cadence Management Advisors Bringing the Cloud into Focus A Whitepaper by CMIT Solutions and Cadence Management Advisors Table Of Contents Introduction: What is The Cloud?.............................. 1 The Cloud Benefits.......................................

More information

IBM Cognos TM1 on Cloud Solution scalability with rapid time to value

IBM Cognos TM1 on Cloud Solution scalability with rapid time to value IBM Solution scalability with rapid time to value Cloud-based deployment for full performance management functionality Highlights Reduced IT overhead and increased utilization rates with less hardware.

More information

Virtualized WAN Optimization

Virtualized WAN Optimization Virtualized WAN Optimization The Road to Cloud Computing Written by: Michael Keen, DABCC.com October, 2009 1 DABCC Opinion Strong market potential and growth in the application delivery and WAN optimization

More information

Oracle Database Backup Service. Secure Backup in the Oracle Cloud

Oracle Database Backup Service. Secure Backup in the Oracle Cloud Oracle Database Backup Service Secure Backup in the Oracle Cloud Today s organizations are increasingly adopting cloud-based IT solutions and migrating on-premises workloads to public clouds. The motivation

More information

Cloud Computing Safe Harbor or Wild West?

Cloud Computing Safe Harbor or Wild West? IT Best Practices Series Cloud Computing Safe Harbor or Wild West? With IT expenditures coming under increasing scrutiny, the cloud is being sold as an oasis of practical solutions. It s true that many

More information

SaaS-Based Budget Planning

SaaS-Based Budget Planning SaaS-Based Budget Planning Advantages over Traditional Models Author: Tom Olson Tom Olson is President and CEO of MyBudgetFile Inc. and former Associate Superintendent of Business and Finance for the Parkland

More information

Cloud Computing demystified! ISACA-IIA Joint Meeting Dec 9, 2014 By: Juman Doleh-Alomary Office of Internal Audit jdoleh@wayne.edu

Cloud Computing demystified! ISACA-IIA Joint Meeting Dec 9, 2014 By: Juman Doleh-Alomary Office of Internal Audit jdoleh@wayne.edu Cloud Computing demystified! ISACA-IIA Joint Meeting Dec 9, 2014 By: Juman Doleh-Alomary Office of Internal Audit jdoleh@wayne.edu 2 If cloud computing is so simple, then what s the big deal? What is the

More information

On-premises vs. cloud

On-premises vs. cloud Visma.net Guide On-premises vs. cloud What you need to consider to make the right choice for your business On-premises vs. cloud Today s dilemma demystified! Contents Introduction... 2 What is an on-premises

More information

A Primer on in-house IT Infrastructure

A Primer on in-house IT Infrastructure January 2015 A Primer on in-house IT Infrastructure In this Guide For years businesses have dealt with IT architecture that's unable to change. This was due largely to the layer upon layer of technology

More information

On Premise Vs Cloud: Selection Approach & Implementation Strategies

On Premise Vs Cloud: Selection Approach & Implementation Strategies On Premise Vs Cloud: Selection Approach & Implementation Strategies Session ID#:10143 Prepared by: Praveen Kumar Practice Manager AST Corporation @Praveenk74 REMINDER Check in on the COLLABORATE mobile

More information

Why You Should Consider Cloud- Based Email Archiving. A whitepaper by The Radicati Group, Inc.

Why You Should Consider Cloud- Based Email Archiving. A whitepaper by The Radicati Group, Inc. . The Radicati Group, Inc. 1900 Embarcadero Road, Suite 206 Palo Alto, CA 94303 Phone 650-322-8059 Fax 650-322-8061 http://www.radicati.com THE RADICATI GROUP, INC. Why You Should Consider Cloud- Based

More information

Maximize potential with services Efficient managed reconciliation service

Maximize potential with services Efficient managed reconciliation service RECONCILIATION IntelliMatch Operational Control services Optimize. PRODUCT SHEET Maximize potential with services Efficient managed reconciliation service Overview At its best, technology provides financial

More information

Automated IT Asset Management Maximize organizational value using BMC Track-It! WHITE PAPER

Automated IT Asset Management Maximize organizational value using BMC Track-It! WHITE PAPER Automated IT Asset Management Maximize organizational value using BMC Track-It! WHITE PAPER CONTENTS ADAPTING TO THE CONSTANTLY CHANGING ENVIRONMENT....................... 1 THE FOUR KEY BENEFITS OF AUTOMATION..................................

More information

The NREN s core activities are in providing network and associated services to its user community that usually comprises:

The NREN s core activities are in providing network and associated services to its user community that usually comprises: 3 NREN and its Users The NREN s core activities are in providing network and associated services to its user community that usually comprises: Higher education institutions and possibly other levels of

More information

How To Understand The Business Drivers Of Software As A Service (Saas)

How To Understand The Business Drivers Of Software As A Service (Saas) The Business Drivers of Software as a Service (SaaS): Key Issues for Public Sector Executives January 2011 Spencer Stern Spencer Stern is the founder of Stern Consulting, which assists public sector agencies

More information

CHECKLIST: Top 10 reasons to move to the cloud

CHECKLIST: Top 10 reasons to move to the cloud CHECKLIST: Top 10 reasons to move to the cloud CHECKLIST: Top 10 reasons to move to the cloud There are many reasons to move to the cloud, including rapid deployment, reduced support, improved flexibility,

More information

Two Roads to Mobile Workforce Management: Choosing Between On-Premises and Cloud Delivery

Two Roads to Mobile Workforce Management: Choosing Between On-Premises and Cloud Delivery A UBM techweb white paper MARCH 2012 Two Roads to Mobile Workforce Management: Choosing Between On-Premises and Cloud Delivery Companies turning to workforce management applications should consider both

More information

Who moved my cloud? Part I: Introduction to Private, Public and Hybrid clouds and smooth migration

Who moved my cloud? Part I: Introduction to Private, Public and Hybrid clouds and smooth migration Who moved my cloud? Part I: Introduction to Private, Public and Hybrid clouds and smooth migration Part I of an ebook series of cloud infrastructure and platform fundamentals not to be avoided when preparing

More information

Simplify Software as a Service (SaaS) integration

Simplify Software as a Service (SaaS) integration IBM Software WebSphere Thought Leadership White Paper Simplify Software as a Service (SaaS) integration By Simon Peel January 2011 2 Simplify Software as a Service (SaaS) integration Contents Introduction

More information

CONSIDERING CLOUD and ON-PREMISE ACCOUNTING SOLUTIONS. A Guide to Put Things in Focus

CONSIDERING CLOUD and ON-PREMISE ACCOUNTING SOLUTIONS. A Guide to Put Things in Focus CONSIDERING CLOUD and ON-PREMISE ACCOUNTING SOLUTIONS INTRODUCTION As the world increasingly embraces a 24/7, borderless model for business, the demands on finance have never been greater. Unfortunately,

More information

Real World Considerations for Implementing Desktop Virtualization

Real World Considerations for Implementing Desktop Virtualization Real World Considerations for Implementing Desktop Virtualization The Essentials Series sponsored by Intro duction to Desktop Virtualization for the IT Pro... 1 What Is Desktop Virtualization?... 2 VDI

More information

Software-as-a-Service: Changing How You Share Information in Today s Changing Business World. Part II

Software-as-a-Service: Changing How You Share Information in Today s Changing Business World. Part II Software-as-a-Service: Changing How You Share Information in Today s Changing Business World Part II Contents Introduction...1 Guidelines for Choosing an Online Workspace Provider...2 Evaluating SaaS Solutions:

More information

In-House vs. Software as as Service (SaaS)

In-House vs. Software as as Service (SaaS) In-House vs. Software as as Service (SaaS) A Lifestyle Cost of Ownership Comparison Ensenta Corporation Copyright 2011 Ensenta Corporation 2 In-House vs. SaaS A common decision facing users of mission-critical

More information

Ricoh IT Services. Comprehensive solutions. IT infrastructure. IT Services

Ricoh IT Services. Comprehensive solutions. IT infrastructure. IT Services Ricoh IT Services Comprehensive solutions and support for highperforming, cost-efficient IT infrastructure IT Services Ricoh provides IT services that meet the needs of small, medium and enterprisesized

More information

Table 1 Question Answer Explanation Next Question 1. Sensitive data?

Table 1 Question Answer Explanation Next Question 1. Sensitive data? The decision tree shown in Figure 1 is useful to facilitate the decision making process of a cloud deployment model. For each question in Figure 1, refer to the explanation in Table 1. While there are

More information

Data center and cloud management. Enabling data center modernization and IT transformation while simplifying IT management

Data center and cloud management. Enabling data center modernization and IT transformation while simplifying IT management Data center and cloud management Enabling data center modernization and IT transformation while simplifying IT management 2013 Dell, Inc. ALL RIGHTS RESERVED. This document contains proprietary information

More information

On Premise or Hosted?

On Premise or Hosted? On Premise or Hosted? Introduction At the highest level the difference is clear on premise means that the software resides within your data centre(s), whilst hosted means that it is located external to

More information

Upgrade or Replace? You want more from your call center software. But should you update your current system or opt for something new?

Upgrade or Replace? You want more from your call center software. But should you update your current system or opt for something new? Upgrade or Replace? You want more from your call center software. But should you update your current system or opt for something new? AN OFFICIAL MITEL KNOWLEDGE HUB GUIDE In today s digital age, it s

More information