Session 1.11 Gestion de réseau pour les environnements de téléphonie IP

Save this PDF as:
 WORD  PNG  TXT  JPG

Size: px
Start display at page:

Download "Session 1.11 Gestion de réseau pour les environnements de téléphonie IP"

Transcription

1 1 Session 1.11 Gestion de réseau pour les environnements de téléphonie IP Francis Girard 2003, Cisco Systems, Inc. All rights reserved. 2

2 Agenda A look at IP telephony management Managing the Telephony System Cisco CallManager Serviceability Managing the Infrastructure CiscoWorks Network Management Products 3 Telephony Management is a Century old Problem No dial-tone There is an echo on my call The other caller sounds like cra. My phone don t work! I get dial-tone but I can t dial I can t get an outside line I didn t change anything 4

3 Finger Pointing Used To Be Easy Fixed Phones PBX External Wiring PSTN Craft Terminal 5 Today, Finger-pointing Is Harder CallManager IP fabric PTT PSTN/PTT 6

4 Many perspectives of voice management IP Telephony Management Telecom BHCA Trunk Utilization Call Accounting Voic Data Networking SNMP MIBS QoS Bandwidth avail. Security Server Admin. CPU & Memory Disk Capacity OS Efficiency DoS Attacks Application Mgmt Database schemas Interoperability APIs Viruses Media Convergence = Management Convergence 7 Agenda A look at IP telephony management Managing the Telephony System Cisco CallManager Serviceability Managing the Infrastructure CiscoWorks Network Management Products 8

5 Managing the Telephony System Cisco CallManager Administration Configure, manage and administer Bulk Admin Tool (BAT) Tool for Auto-Registered Phone Support (TAPS) Cisco CallManager Serviceability Remote Serviceability Tools 9 Cisco CallManager Serviceability 10

6 Cisco CallManager Serviceability Service Activation (New in CCM 3.3) Control Center Alarms Traces Trace Analysis & Bulk Trace Analysis Real-Time Monitoring Tool (RTMT) Phone Problem Reports Viewer (New in CCM 3.3) Quality Report Tool (QRT) CDR Analysis and Reporting (CAR) Renamed from Administrative Reporting Tool (ART) in CM Alarms Alarm Configuration Destination Event Log SDI trace SDL trace Syslog Alarm Filters Alarm Definition Description Severity Explanation Recommended action Parameters User Defined Text 12

7 Real-Time Monitoring Tool (RTMT) Renamed from Admin Serviceability Tool Monitors Performance, Devices and CTI Apps Monitors Heartbeat Resource Usage Last 24 hr. Calls Process Activity Directory Servers Alert notification Thresholds Device status change Popup 13 Remote Serviceability Tools Microsoft Performance Microsoft Event Viewer Cisco Secure Telnet Show Command Line Interface Simple Network Management Protocol Path Analysis Interface System Log Management Cisco Discovery Protocol 14

8 Microsoft Performance Start > Programs > Administrative Tools > Performance 15 Event Viewer Start > Programs > Administrative Tools > Event Viewer 16

9 Simple Network Management Protocol Requires Microsoft Windows 2000 SNMP service The Cisco SNMP extension agents are loaded by the Microsoft Windows 2000 SNMP service SNMP community names & trap destinations are configured in the Microsoft Windows 2000 SNMP service Verify the Call Manager Configuration 18 Supported MIBs & Traps Supported MIBs CISCO-CCM-MIB.my CISCO-CDP-MIB.my SYSAPPL-MIB.my Supported Traps Cisco CallManager failed Phone failed Phones status update Gateway failed Media resource list exhausted Route list exhausted Gateway layer 2 change 20

10 Real-Time Information Monitoring Cisco CallManager supports three real-time information monitoring applications: Microsoft Performance (Perfmon) Real-Time Monitoring Tool (RTMT) SNMP management information base (MIB) Counter Similarities Cisco CallManager Perfmon Counters, RTMT, and CCM_SNMP_MIB callmg/3_2/service/ccmsrvs/ssappdxa.htm# System Log Management - Syslog 23

11 Agenda A look at IP telephony management Managing the Telephony System Cisco CallManager Serviceability Managing the Infrastructure CiscoWorks Network Management Products 24 CiscoWorks Network Management IP Telephony Environment Monitor (ITEM) Network Connectivity Monitor (NCM) LAN Management Solution (LMS) QoS Policy Manager (QPM) Internetwork Performance Monitor (IPM) Network Analysis Module (NAM) 25

12 IP Telephony Environment Monitor [ITEM] Provides the real-time health and status of Cisco IP telephony implementations 26 Managing Enterprise IP Telephony IP Telephony IP PBX CCM IP fabric AT&T Gateway Sprint Gateway PSTN/PTT 27

13 Managing Enterprise IP Telephony VHM Voice Health Monitor DFM Device Fault Manager IP Telephony IP fabric 28 IP Telephony Environment Monitor Bundle Contents Optional ITEM CCO downloads CD One Voice Health Monitor Device Fault Manager IP Phone Fault History Information Utility Gateway Statistics Utility IP Phone Help Desk Utility CiscoWorks Server, CiscoView & Integration Utility Voice Fault Detection and Notification Fault Detection and Notification Historical Fault and Alert Data Detailed IP Phone Information Statistics About CCM Controlled Gateways Information About Individual Phone Extensions Platform Support Windows 2000 platform Customers with Solaris can install DFM and CD-One on Solaris, but VHM requires Windows

14 Device Fault Manager Device level fault analysis for Cisco products MIBs, Polling Intervals and Thresholds Set - OUT OF THE BOX Identify POSSIBLE Problems Monitor for high availability NO RULES TO WRITE 30 Device Fault Manager System Elements Monitored Routers Switches Hubs Exception Connectivity IP polling Operational SNMP polling Excessive Restarts Operational Operational Environmental Temp state Temperature Relative temp Temperature Voltage state Power Supply Relative voltage Fan state Power Supply Temperature Power supply state Power Supply Processor & Memory Backplane utilization Resource Free memory Resource Memory buffer misses Memory buffer utilization Resource Resource Memory fragmentation Resource Processor utilization Resource 31

15 Device Fault Manager Port and Interface Elements Monitored Managed Switch Port Groups Managed IP Addressable Interfaces Ethernet ATM Ethernet ATM Serial TR FDDI Others Dial on Demand Backup Broadcasts Collisions Discards Errors Queue Drops Utilization Port Flapping Backup Activated Maximum Uptime Oper Down Performance Exception Operational Exception default DFM settings, can be changed by admin 32 Voice Health Monitor Pro-active fault detection of VoIP elements to minimize network down-time Demonstrate VoIP system reliability with real-time status reports on CCM, switches, and router gateways Assist in quick troubleshooting and repair with problem indicators and trap forwarding Converged network health dashboard Provides Confidence Testing Requires DFM Real Time Dashboard Summary view > Status View> Device Detail 33

16 Voice Heath Monitor System Elements Monitored Connectivity MCS ICS 7750 Inline Power Switch Voice Gateway Exception Unresponsive (ICMP) Operational Unresponsive (SNMP) Operational Too many inactive phones Lost contact with Call Mgr cluster Operational Connectivity Environmental Temp sensor down Temp high Fan down Power supply state Temperature Temperature Temperature Power Supply System Processor utilization Resource Physical memory Resource Hard disk space Virtual memory Resource Resource RIB card battery down Resource VHM Imported from DFM 34 Voice Heath Monitor Application Elements Monitored Interface MCS ICS 7750 Inline Power Switch Voice Gateway Exception Oper status down Operational Admin status down Operational Application Call Mgr status Workflow app status Voice services status Application Application Application Application Monitoring Phone registration App. Mon Off Hook transaction App. Mon Empty call App. Mon End to end call App. Mon Phone to gateway App. Mon Phone to conf. bridge App. Mon TFTP download App. Mon VHM Imported from DFM 35

17 VHM Focused IP Phone Monitoring User has the ability to specify a limited number (65 per CCM and 100 per implementation) of IP telephones that are subject to focused, special monitoring Specialized alerting when phone is not responding to keep-alive heart-beat from CallManager and subsequent specialized pings 36 Confidence Testing Formerly called synthetic testing Function is to replicate actual activity that a normal user would experience to validate operational behavior: hence confidence test 38

18 Confidence Testing IP Phone Start Up Call Manager Call Manager Synthetic IP Phone DHCP 1 IP Phone VHM IP Phone Startup 1 Get IP address via DHCP 2 TFTP image from Call Manager 3 Registers to Call Manager (SCCP) VHM Monitored Elements From Synthetic Phone 2 TFTP image from Call Manager 3 Registers to Call Manager (SCCP) Application Monitor exception reported on error 39 Confidence Testing IP Phone Call Mechanics Call Manager A B IP Phone Call from A to B 1 Phone A off hook & dial tones 2 Phone A dial digits & ringback signal 3 Call Mgr Notify B to ring 4 Phone B off hook 5 IP Voice traffic from A to B Call Manager bridge d VHM c a b Synthetic IP Phone X Y VHM Simulated Calls a Phone X off hook (1 above) b Empty call, look for ringback (1-2 above) c End to End call X to Y (1-4 above) Wait for Y to go off hook d Phone to gateway/bridge (1-4 above) Call from X to bridge and wait 20 sec for off hook Application Monitor exception reported on error 40

19 ITEM Fault Notifiers VHM and DFM can forward notifications: File, and Trap notifiers Configuration files to subscribe to specific events (otherwise ALL notifications are sent) Adapter to send mail (and generate page) to staff Trap Adapter sends events to other trap listeners or MoM (HPOV NNM, CIC, etc) File Adapter can be used to log all notifications to external flat file (feed to external scripts, etc) 41 IP Telephony Environment Monitor Bundle Contents Optional ITEM CCO downloads CD One Voice Health Monitor Device Fault Manager IP Phone Fault History Information Utility Gateway Statistics Utility IP Phone Help Desk Utility CiscoWorks Server, CiscoView & Integration Utility Voice Fault Detection and Notification Fault Detection and Notification Historical Fault and Alert Data Detailed IP Phone Information Statistics About CCM Controlled Gateways Information About Individual Phone Extensions Platform Support Windows 2000 platform Customers with Solaris can install DFM and CD-One on Solaris, but VHM requires Windows

20 Fault History Fault History is a Drop-In to DFM and VHM, downloadable from CCO Fault History DB stores up to 15 days of fault history information Database trimming occurs automatically User can reduce the number of days Search by Device or by Fault Condition Reports can be exported as CSV file 43 Fault History Search by Fault Condition 44

21 Fault History Sample Report 45 IP Phone Information Utility Drop-in to ITEM, downloadable from CCO Provides searchable table of all IP Phones Table contains Phone extension, MAC Address, IP Address Registration Status, Phone Type CCM Address, Switch Address, Switch Port, Port VLAN status, VLAN name & ID Cascaded status 46

22 IP Phone Information Utility Find IP Phone Search by directory number, MAC address, or IP address Pop-up window shows information for target IP phone 47 IP Phone Detail Blue text is active link to launch web interface on the phone! 48

23 IP Phone Movement Reports To generate the report, physically move one of the phones in your pod to another port/switch. Select IP Phone Move from the Displays drop-down list box, and click View. The IP Phones Move Details display opens. (NOTE: It may take upto 5 min for the utility to report the phone movement) 49 IP Phone Help Desk Utility Drop-in to ITEM, downloadable from CCO Tool for Help Desk staff or others without direct access to ITEM Gives RO access to summary information about individual IP Phones Runs as Windows 2000 application 50

24 IP Phone Help Desk Utility 51 IP Phone Help Desk Utility 52

25 Gateway Statistics Utility Drop-in to ITEM, downloadable from CCO Collects performance and behavior statistics about Cisco CallManager (CCM) controlled IP telephony gateways. Collected statistical information is exported for processing by reporting packages for capacity planning and management and for trend information. 53 Gateway Statistics Utility User must schedule capture Creates a study defining what devices are to be polled and when data is to be retained Some restrictions -- max: 18 hours a day User must export data Use in reporting package or spreadsheet Fixed format for all record types 54

26 Network Connectivity Monitor [NCM] Provides Automated network connectivity and impact analysis 55 Device Fault Management IP fabric CiscoWorks Device Fault Manager 56

27 Device & IP Telephony Fault Management IP Telephony CiscoWorks ITEM IP PBX IP fabric CiscoWorks Device Fault Manager AT&T Gateway Sprint Gateway PSTN/PTT 57 Device, IP Telephony & Network Connectivity Fault Management IP Telephony CiscoWorks ITEM IP fabric IP PBX CiscoWorks Device Fault Manager CiscoWorks Network Connectivity Monitor AT&T Gateway Sprint Gateway PSTN/PTT 58

28 Network Connectivity Monitor Automated network connectivity and impact analysis for networks based on Cisco products and technologies Consolidation and integration of CiscoWorks NCM, DFM, or ITEM fault and operational health analysis Focused on users taking corrective action Integration with user s present mode of operations, including multivendor MoMs: HP OpenView, Tivoli NetView, Cisco Info Center, SMARTS InCharge, etc. Regular incremental device support for new Cisco devices 59 Integrating with Customer s Present Mode of Operations (PMO) Manager of Managers Network Management Layer Multi-Vendor MOMs HP OpenView, Tivoli NetView, Cisco Info Center, SMARTS InCharge etc. CiscoWorks Network Connectivity Monitor Actively monitors for network connectivity faults Element Management Layer Element Layer Non-Cisco Devices & Element Managers VMS Security Monitor RME Change Audit Cisco Works ITEM Cisco Works DFM 60

29 LAN Management Solution [LMS] 61 LAN Management Solution (LMS) CD One Resource Manager Essentials Campus Manager RealTime Monitor Software Device Fault Manager CiscoWorks Server, CiscoView& Integration Utility Device Inventory, Configuration & Software Mgmt Topology Services, Path Analysis, & User Tracking RMON Traffic Monitoring and Troubleshooting Fault Detection and Notification 62

30 Resource Manager Essentials Tools for administration of routers and switches Internet technology for building Management Intranets & integrating Cisco web-based products Inventory Manager Software Image Manager Syslog Analyzer Availability Manager Configuration Manager Change Audit Services 63 Campus Manager Tools for managing Cisco Catalyst and LightStream switches Network based management of switch services and traffic performance Enhanced network discovery and topology mapping Layer 2 Device Management Layer 2 Topology Mapping VLAN Management Extended ATM Management End-station mobility and tracking Path Trace Analysis Application Server Applications (Call Manager, etc) launched from Service Attributes pop up window App Services 64

31 Campus Manager VoIP Handset Tracking Associate MAC address, IP address, phone number, switch port, user name Search, sort, and export 65 Campus Manager Call Trace and Path Analysis 66

32 QoS Policy Manager [QPM] 67 QPM Delivers Comprehensive QoS Management for Voice Suite of management functions allow network administrators to fully leverage the Cisco intelligent IP infrastructure, enable network-wide QoS for voice and obtain precise, easy to understand QoS information with monitoring and reporting Provisioning Monitoring Reporting Reporting Voice QoS ready devices Deployment audit Device Overwrite Report Recommendations via Wizards,Templates Verification Customize Device QoS Troubleshooting 68

33 Internetwork Performance Monitor [IPM] 69 Internetwork Performance Monitor Component of RWAN WAN troubleshooting Measures hop-by-hop response time, availability, jitter, and drops Provides real-time and historical reports Utilizes Service Assurance Agent embedded in Cisco IOS Validates and measures TCP, UDP, HTTP, VoIP, DNS, ICMP with QoS awareness 70

34 Network Analysis Module [NAM] 71 Catalyst 6000 NAM Network Analysis Module Integrated Traffic Monitoring solution for Catalyst 6000 Family Enables full Traffic Monitoring Real time traffic analysis Performance monitoring Troubleshooting Web based embedded Traffic Analyzer for VoIP, QoS(DSMON), Application Response Time (ART), VLAN(SMON) monitoring 72

35 VoIP monitoring using NAM Active Call Setup, Phones: Quality: QoS: monitor call set up, endpoints, phone owners, call metrics monitor jitter, packet loss for calls, phones and protocols monitor the effectiveness of QoS policies and guard against violations using DSMON Application Response Time: monitor for delays in call manager responses using ART Trouble-shooting: capture and decode voice packets, set alarms 74 Summary 76

36 Summary Cisco provides a suite of management tools that help ensure the manageability of converged networks that support Ciscobased IP telephony Proactively monitor Cisco elements that support voice in the network Provides real-time, detailed fault analysis of Cisco devices in IP telephony environments Uses confidence testing to replicate network activity associated with IP telephony implementations Networks need to be more manageable to be more available Network administrators must establish their requirements and then select the proper management solutions and tools Tools such as ITEM & NCM eliminate the need for costly and time consuming custom rule and implementation development 77 References Cisco CallManager Serviceability Administration Guide Cisco CallManager Serviceability System Guide MIB Locator MIBs Polled and SNMP Traps Processed Cisco CallManager Perfmon Counters, RTM, and CCM_SNMP_MIB System Error Messages for Cisco CallManager 3.3 Troubleshooting Guide for Cisco CallManager, Release 3.3(2) / Troubleshooting Tools Field Notice Tool Software Evaluation Program & NFR Subscription Incremental Device Update (IDU) 78

37 Merci N oubliez pas de remplir votre formulaire d évaluation. 2003, Cisco Systems, Inc. All rights reserved

Configuring and Managing Token Ring Switches Using Cisco s Network Management Products

Configuring and Managing Token Ring Switches Using Cisco s Network Management Products Configuring and Managing Token Ring Switches Using Cisco s Network Management Products CHAPTER 12 Cisco offers several network management applications that you can use to manage your Catalyst Token Ring

More information

Introducing Cisco Voice and Unified Communications Administration Volume 1

Introducing Cisco Voice and Unified Communications Administration Volume 1 Introducing Cisco Voice and Unified Communications Administration Volume 1 Course Introduction Overview Learner Skills and Knowledge Course Goal and Course Flow Additional Cisco Glossary of Terms Your

More information

AnyWeb AG / ITSM Practice Circle 23.01.2007 / Christof Madöry www.anyweb.ch

AnyWeb AG / ITSM Practice Circle 23.01.2007 / Christof Madöry www.anyweb.ch AnyWeb AG / ITSM Practice Circle 23.01.2007 / Christof Madöry www.anyweb.ch Cisco Works Neue Version LMS 2.6 und wie weiter CiscoWorks LAN Management Solution (LMS) AnyWeb AG / ITSM Practice Circle 23.01.2007

More information

640-461: Introducing Cisco Voice and Unified Communications Administration (ICOMM) v8.0 Course Introduction

640-461: Introducing Cisco Voice and Unified Communications Administration (ICOMM) v8.0 Course Introduction 640-461: Introducing Cisco Voice and Unified Communications Administration (ICOMM) v8.0 Course Introduction Course Introduction Module 01 - Overview of Cisco Unified Communications Solutions Understanding

More information

ehealth and VoIP Overview

ehealth and VoIP Overview ehealth and VoIP Overview Voice over IP (VoIP) configurations can be very complex. Your network could contain a variety of devices, applications, and configuration capabilities to support voice traffic.

More information

Introducing Cisco Unified Communications Express

Introducing Cisco Unified Communications Express CHAPTER 1 Introducing Cisco Unified Communications Express Cisco Unified Communications Express is an award-winning communications solution that is provided with the Cisco Integrated Services Router portfolio.

More information

IP SLAs Overview. Finding Feature Information. Information About IP SLAs. IP SLAs Technology Overview

IP SLAs Overview. Finding Feature Information. Information About IP SLAs. IP SLAs Technology Overview This module describes IP Service Level Agreements (SLAs). IP SLAs allows Cisco customers to analyze IP service levels for IP applications and services, to increase productivity, to lower operational costs,

More information

NMS300 Network Management System

NMS300 Network Management System NMS300 Network Management System User Manual June 2013 202-11289-01 350 East Plumeria Drive San Jose, CA 95134 USA Support Thank you for purchasing this NETGEAR product. After installing your device, locate

More information

Simple Network Management Protocol

Simple Network Management Protocol CHAPTER 4 This chapter gives an overview of (SNMP). It contains the following sections: Overview, page 4-1 SNMP Versioning, page 4-2 SNMP and Cisco Unified CM Basics, page 4-3 SNMP Basic Commands, page

More information

mbits Network Operations Centrec

mbits Network Operations Centrec mbits Network Operations Centrec The mbits Network Operations Centre (NOC) is co-located and fully operationally integrated with the mbits Service Desk. The NOC is staffed by fulltime mbits employees,

More information

Cisco Unified Operations Manager 2.0

Cisco Unified Operations Manager 2.0 Cisco Unified Operations Manager 2.0 Cisco Unified Operations Manager 2.0 is part of the Cisco Unified Communications management suite. It provides comprehensive monitoring with proactive and reactive

More information

PANDORA FMS NETWORK DEVICES MONITORING

PANDORA FMS NETWORK DEVICES MONITORING NETWORK DEVICES MONITORING pag. 2 INTRODUCTION This document aims to explain how Pandora FMS can monitor all the network devices available in the market, like Routers, Switches, Modems, Access points,

More information

WhatsUp Gold vs. Orion

WhatsUp Gold vs. Orion Gold vs. Building the network management solution that will work for you is very easy with the Gold family just mix-and-match the Gold plug-ins that you need (WhatsVirtual, WhatsConnected, Flow Monitor,

More information

CiscoWorks Internetwork Performance Monitor 4.0

CiscoWorks Internetwork Performance Monitor 4.0 CiscoWorks Internetwork Performance Monitor 4.0 Product Overview The CiscoWorks Internetwork Performance Monitor (IPM) is a network response-time and availability troubleshooting application. Included

More information

IP Telephony Management

IP Telephony Management IP Telephony Management How Cisco IT Manages Global IP Telephony A Cisco on Cisco Case Study: Inside Cisco IT 1 Overview Challenge Design, implement, and maintain a highly available, reliable, and resilient

More information

Network Management Deployment Guide

Network Management Deployment Guide Smart Business Architecture Borderless Networks for Midsized organizations Network Management Deployment Guide Revision: H1CY10 Cisco Smart Business Architecture Borderless Networks for Midsized organizations

More information

1 Data Center Infrastructure Remote Monitoring

1 Data Center Infrastructure Remote Monitoring Page 1 of 7 Service Description: Cisco Managed Services for Data Center Infrastructure Technology Addendum to Cisco Managed Services for Enterprise Common Service Description This document referred to

More information

A FAULT MANAGEMENT WHITEPAPER

A FAULT MANAGEMENT WHITEPAPER ManageEngine OpManager A FAULT MANAGEMENT WHITEPAPER Fault Management Perception The common perception of fault management is identifying all the events. This, however, is not true. There is more to it

More information

Overview of Inventory Management

Overview of Inventory Management CHAPTER 1 Inventory Management in Cisco Prime LAN Management 4.2 groups the various activities in LMS involved in managing your inventory: your network devices. You can access these features from the Inventory

More information

PANDORA FMS NETWORK DEVICE MONITORING

PANDORA FMS NETWORK DEVICE MONITORING NETWORK DEVICE MONITORING pag. 2 INTRODUCTION This document aims to explain how Pandora FMS is able to monitor all network devices available on the marke such as Routers, Switches, Modems, Access points,

More information

640-460 - Implementing Cisco IOS Unified Communications (IIUC)

640-460 - Implementing Cisco IOS Unified Communications (IIUC) 640-460 - Implementing Cisco IOS Unified Communications (IIUC) Course Introduction Course Introduction Module 1 - Cisco Unified Communications System Introduction Cisco Unified Communications System Introduction

More information

WhatsUp Gold 2016 Getting Started Guide

WhatsUp Gold 2016 Getting Started Guide WhatsUp Gold 2016 Getting Started Guide Contents CHAPTER 1 Welcome Welcome to WhatsUp Gold... 1 About WhatsUp Gold... 1 WhatsUp Gold Editions... 2 Deploying Deploying WhatsUp Gold... 5 STEP 1: Prepare

More information

OptiView. Total integration Total control Total Network SuperVision. Network Analysis Solution. No one knows the value of an

OptiView. Total integration Total control Total Network SuperVision. Network Analysis Solution. No one knows the value of an No one knows the value of an Network Analysis Solution Total integration Total control Total Network SuperVision integrated solution better than network engineers and Fluke Networks. Our Network Analysis

More information

WhatsUp Gold v16.2 Getting Started Guide

WhatsUp Gold v16.2 Getting Started Guide WhatsUp Gold v16.2 Getting Started Guide Co Welcome Welcome to WhatsUp Gold... 1 About WhatsUp Gold... 1 WhatsUp Gold Editions... 2 Deploying Deploying WhatsUp Gold... 4 STEP 1: Prepare the network...

More information

Cisco Network Analysis Module Software 4.0

Cisco Network Analysis Module Software 4.0 Cisco Network Analysis Module Software 4.0 Overview Presentation Improve Operational Efficiency with Increased Network and Application Visibility 1 Enhancing Operational Manageability Optimize Application

More information

OptiView. Total integration Total control Total Network SuperVision. Network Analysis Solution. No one knows the value of an

OptiView. Total integration Total control Total Network SuperVision. Network Analysis Solution. No one knows the value of an No one knows the value of an Network Analysis Solution Total integration Total control Total Network SuperVision integrated solution better than network engineers and Fluke Networks. Our Network Analysis

More information

Using IPM to Measure Network Performance

Using IPM to Measure Network Performance CHAPTER 3 Using IPM to Measure Network Performance This chapter provides details on using IPM to measure latency, jitter, availability, packet loss, and errors. It includes the following sections: Measuring

More information

SolarWinds Network Performance Monitor powerful network fault & availabilty management

SolarWinds Network Performance Monitor powerful network fault & availabilty management SolarWinds Network Performance Monitor powerful network fault & availabilty management Fully Functional for 30 Days SolarWinds Network Performance Monitor (NPM) is powerful and affordable network monitoring

More information

210-060. Implementing Cisco Collaboration Devices v1.0. Version: Demo. Page <<1/10>>

210-060. Implementing Cisco Collaboration Devices v1.0. Version: Demo. Page <<1/10>> 210-060 Implementing Cisco Collaboration Devices v1.0 Version: Demo Page 1. Which two technologies comprise a Cisco Presence deployment? (Choose two.) A. Cisco Unified Presence Server B. Cisco

More information

CiscoWorks Internetwork Performance Monitor

CiscoWorks Internetwork Performance Monitor CiscoWorks Internetwork Performance Monitor (IPM) v2.6 Tutorial Introduction 1-1 About This Tutorial Identify the need for network service monitoring tools Describe how to use IPM to configure and monitor

More information

Implementing Cisco Collaboration Devices CICD v1.0; 5 Days; Instructor-led

Implementing Cisco Collaboration Devices CICD v1.0; 5 Days; Instructor-led Implementing Cisco Collaboration Devices CICD v1.0; 5 Days; Instructor-led Course Description Implementing Cisco Collaboration Devices (CICD v1.0) is an extended hours 5-day course focusing on providing

More information

Focused Vendor Module Avaya Aura Communication Manager (ACM)

Focused Vendor Module Avaya Aura Communication Manager (ACM) Focused Vendor Module Avaya Aura Communication Manager (ACM) A CTiQ FVM operates like a team of highly skilled engineers. SYSTEM OVERVIEW: HOW THE ACM FVM FITS Focused Vendor Modules (FVMs) THE BRIDGE

More information

ENC Enterprise Network Center. Intuitive, Real-time Monitoring and Management of Distributed Devices. Benefits. Access anytime, anywhere

ENC Enterprise Network Center. Intuitive, Real-time Monitoring and Management of Distributed Devices. Benefits. Access anytime, anywhere Scalability management up to 2,000 devices Network and device auto-discovery Firmware upgrade/backup and device configurations Performance alerts and monitoring ZyXEL switch specialized in RMON management

More information

SOLARWINDS NETWORK PERFORMANCE MONITOR

SOLARWINDS NETWORK PERFORMANCE MONITOR DATASHEET SOLARWINDS NETWORK PERFORMANCE MONITOR Fault, Availability, Performance, and Deep Packet Inspection SolarWinds Network Performance Monitor (NPM) is powerful and affordable network monitoring

More information

Network Management and Monitoring Software

Network Management and Monitoring Software Page 1 of 7 Network Management and Monitoring Software Many products on the market today provide analytical information to those who are responsible for the management of networked systems or what the

More information

11.1. Performance Monitoring

11.1. Performance Monitoring 11.1. Performance Monitoring Windows Reliability and Performance Monitor combines the functionality of the following tools that were previously only available as stand alone: Performance Logs and Alerts

More information

IP Telephony Deployment Models

IP Telephony Deployment Models CHAPTER 2 Sections in this chapter address the following topics: Single Site, page 2-1 Multisite Implementation with Distributed Call Processing, page 2-3 Design Considerations for Section 508 Conformance,

More information

Whitepaper. Business Service monitoring approach

Whitepaper. Business Service monitoring approach Whitepaper on Business Service monitoring approach - Harish Jadhav Page 1 of 15 Copyright Copyright 2013 Tecknodreams Software Consulting Pvt. Ltd. All Rights Reserved. Restricted Rights Legend This document

More information

How to Configure the Cisco UC500 for use with Integra Telecom SIP Solutions

How to Configure the Cisco UC500 for use with Integra Telecom SIP Solutions How to Configure the Cisco UC500 for use with Integra Telecom SIP Solutions Overview: This document provides a reference for configuration of the Cisco UC500 IP PBX to connect to Integra Telecom SIP Trunks.

More information

WHITE PAPER September 2012. CA Nimsoft For Network Monitoring

WHITE PAPER September 2012. CA Nimsoft For Network Monitoring WHITE PAPER September 2012 CA Nimsoft For Network Monitoring Table of Contents EXECUTIVE SUMMARY 3 Solution overview 3 CA Nimsoft Monitor specialized probes 3 Network and application connectivity probe

More information

WhatsUp Gold v11 Features Overview

WhatsUp Gold v11 Features Overview WhatsUp Gold v11 Features Overview This guide provides an overview of the core functionality of WhatsUp Gold v11, and introduces interesting features and processes that help users maximize productivity

More information

Adapt Support Managed Service Programs

Adapt Support Managed Service Programs Adapt Support Managed Service Programs Introduction The purpose of this document is to present the different managed service offerings from Adapt that clients may choose to purchase to supplement their

More information

REDUCE DOWNTIME. DRIVE REVENUE. LOWER SUPPORT COSTS.

REDUCE DOWNTIME. DRIVE REVENUE. LOWER SUPPORT COSTS. MarWatch Fault & Performance Management SaaS REDUCE DOWNTIME. DRIVE REVENUE. LOWER SUPPORT COSTS. Detecting and resolving problems on today s increasingly complex business communications networks is a

More information

SolarWinds Network Performance Monitor

SolarWinds Network Performance Monitor SolarWinds Network Performance Monitor powerful network fault & availabilty management Fully Functional for 30 Days SolarWinds Network Performance Monitor (NPM) makes it easy to quickly detect, diagnose,

More information

Getting Started with VoIP Reports

Getting Started with VoIP Reports With ehealth VoIP, you have a powerful system for monitoring and managing your Voice over IP (VoIP) configuration. ehealth reports provide the information you need to answer these questions: Is the VoIP

More information

Roles and User Groups

Roles and User Groups CHAPTER 4 uses roles and user groups to provide varying levels of privilege (access). This technique permits granting only the required privileges for a selected group of users and limits the configuration

More information

SolarWinds Network Performance Monitor

SolarWinds Network Performance Monitor SolarWinds Network Performance Monitor powerful network fault & availabilty management Fully Functional for 30 Days SolarWinds Network Performance Monitor (NPM) makes it easy to quickly detect, diagnose,

More information

Alarms. Understanding Alarms CHAPTER

Alarms. Understanding Alarms CHAPTER CHAPTER 7 This chapter provides information on Serviceability and contains the following topics: Understanding, page 7-1 Alarm Configuration, page 7-2 Alarm Monitors, page 7-3 Alarm Filters, page 7-4 Viewing

More information

WHITE PAPER OCTOBER 2014. CA Unified Infrastructure Management for Networks

WHITE PAPER OCTOBER 2014. CA Unified Infrastructure Management for Networks WHITE PAPER OCTOBER 2014 CA Unified Infrastructure Management for Networks 2 WHITE PAPER: CA UNIFIED INFRASTRUCTURE MANAGEMENT FOR NETWORKS ca.com Table of Contents Solution Overview 3 Specialized Probes

More information

Cisco Unified MobilityManager Version 1.2

Cisco Unified MobilityManager Version 1.2 Cisco Unified MobilityManager Version 1.2 Cisco Unified MobilityManager Version 1.1, Release 1.2 The Cisco Unified Communications system of voice and IP communications products and applications enables

More information

Roles and User Groups

Roles and User Groups Roles and User Groups This chapter provides information about roles and user groups in which uses roles and user groups to provide varying levels of privilege (access). This technique permits granting

More information

District of Columbia Courts Attachment 1 Video Conference Bridge Infrastructure Equipment Performance Specification

District of Columbia Courts Attachment 1 Video Conference Bridge Infrastructure Equipment Performance Specification 1.1 Multipoint Control Unit (MCU) A. The MCU shall be capable of supporting (20) continuous presence HD Video Ports at 720P/30Hz resolution and (40) continuous presence ports at 480P/30Hz resolution. B.

More information

Firewall VPN Router. Quick Installation Guide M73-APO09-380

Firewall VPN Router. Quick Installation Guide M73-APO09-380 Firewall VPN Router Quick Installation Guide M73-APO09-380 Firewall VPN Router Overview The Firewall VPN Router provides three 10/100Mbit Ethernet network interface ports which are the Internal/LAN, External/WAN,

More information

SSVP SIP School VoIP Professional Certification

SSVP SIP School VoIP Professional Certification SSVP SIP School VoIP Professional Certification Exam Objectives The SSVP exam is designed to test your skills and knowledge on the basics of Networking and Voice over IP. Everything that you need to cover

More information

Assignment One. ITN534 Network Management. Title: Report on an Integrated Network Management Product (Solar winds 2001 Engineer s Edition)

Assignment One. ITN534 Network Management. Title: Report on an Integrated Network Management Product (Solar winds 2001 Engineer s Edition) Assignment One ITN534 Network Management Title: Report on an Integrated Network Management Product (Solar winds 2001 Engineer s Edition) Unit Co-coordinator, Mr. Neville Richter By, Vijayakrishnan Pasupathinathan

More information

About Network Data Collector

About Network Data Collector CHAPTER 2 About Network Data Collector The Network Data Collector is a telnet and SNMP-based data collector for Cisco devices which is used by customers to collect data for Net Audits. It provides a robust

More information

Application Notes for Configuring Dorado Software Redcell Enterprise Bundle using SNMP with Avaya Communication Manager - Issue 1.

Application Notes for Configuring Dorado Software Redcell Enterprise Bundle using SNMP with Avaya Communication Manager - Issue 1. Avaya Solution & Interoperability Test Lab Application Notes for Configuring Dorado Software Redcell Enterprise Bundle using SNMP with Avaya Communication Manager - Issue 1.0 Abstract These Application

More information

Exam Name: Cisco Sales Associate Exam Exam Type: Cisco Exam Code: 646-151 Doc Type: Q & A with Explanations Total Questions: 50

Exam Name: Cisco Sales Associate Exam Exam Type: Cisco Exam Code: 646-151 Doc Type: Q & A with Explanations Total Questions: 50 Question: 1 Which network security strategy element refers to the deployment of products that identify a potential intruder who makes several failed logon attempts? A. test the system B. secure the network

More information

Understanding Performance Monitoring

Understanding Performance Monitoring CHAPTER 3 Cisco Unified Communications Manager and Cisco Unity Connection directly update Performance counters (called PerfMon counters). The counters contain simple, useful information on the system and

More information

Implementing Intercluster Lookup Service

Implementing Intercluster Lookup Service Appendix 11 Implementing Intercluster Lookup Service Overview When using the Session Initiation Protocol (SIP), it is possible to use the Uniform Resource Identifier (URI) format for addressing an end

More information

Implementing Cisco Collaboration Applications **Part of the CCNP Collaboration certification track**

Implementing Cisco Collaboration Applications **Part of the CCNP Collaboration certification track** Course: Duration: Price: $ 3,795.00 Learning Credits: 38 Certification: Implementing Cisco Collaboration Applications Implementing Cisco Collaboration Applications**Part of the CCNP Collaboration certification

More information

RUGGEDCOM NMS. Monitor Availability Quick detection of network failures at the port and

RUGGEDCOM NMS. Monitor Availability Quick detection of network failures at the port and RUGGEDCOM NMS is fully-featured enterprise grade network management software based on the OpenNMS platform. Specifically for the rugged communications industry, RNMS provides a comprehensive platform for

More information

REDUCE DOWNTIME. DRIVE REVENUE. LOWER SUPPORT COSTS.

REDUCE DOWNTIME. DRIVE REVENUE. LOWER SUPPORT COSTS. MarWatch Fault & Performance Management SaaS REDUCE DOWNTIME. DRIVE REVENUE. LOWER SUPPORT COSTS. Detecting and resolving problems on today s increasingly complex business communications networks is a

More information

Cisco Performance Visibility Manager 1.0.1

Cisco Performance Visibility Manager 1.0.1 Cisco Performance Visibility Manager 1.0.1 Cisco Performance Visibility Manager (PVM) is a proactive network- and applicationperformance monitoring, reporting, and troubleshooting system for maximizing

More information

NetFlow Analytics for Splunk

NetFlow Analytics for Splunk NetFlow Analytics for Splunk User Manual Version 3.5.1 September, 2015 Copyright 2012-2015 NetFlow Logic Corporation. All rights reserved. Patents Pending. Contents Introduction... 3 Overview... 3 Installation...

More information

Integrated Management 2.1. Network Management Applications and Device Managers Configuration

Integrated Management 2.1. Network Management Applications and Device Managers Configuration Integrated Management 2.1 Network Management Applications and Device Managers Configuration May 2004 Network Management and Device Managers Configuration Copyright 2004 Avaya Inc. All Rights Reserved The

More information

Best of Breed of an ITIL based IT Monitoring. The System Management strategy of NetEye

Best of Breed of an ITIL based IT Monitoring. The System Management strategy of NetEye Best of Breed of an ITIL based IT Monitoring The System Management strategy of NetEye by Georg Kostner 5/11/2012 1 IT Services and IT Service Management IT Services means provisioning of added value for

More information

Abstract. Avaya Solution & Interoperability Test Lab

Abstract. Avaya Solution & Interoperability Test Lab Avaya Solution & Interoperability Test Lab Application Notes for Configuring a Small to Medium Size Business VoIP and Data Network Solution Consisting of HP ProCurve Networking Switches and an Avaya Telephony

More information

Abstract. Avaya Solution & Interoperability Test Lab

Abstract. Avaya Solution & Interoperability Test Lab Avaya Solution & Interoperability Test Lab Application Notes for Configuring a Virtual Private Network (VPN) for Avaya IP Office using the Edgewater Networks EdgeMarc 4500 VoIP VPN Appliance - Issue 1.0

More information

Smart Business Architecture for Midsize Networks Network Management Deployment Guide

Smart Business Architecture for Midsize Networks Network Management Deployment Guide Smart Business Architecture for Midsize Networks Network Management Deployment Guide Introduction: Smart Business Architecture for Mid-sized Networks, Network Management Deployment Guide With the Smart

More information

Achieving Service Quality and Availability Using Cisco Unified Communications Management Suite

Achieving Service Quality and Availability Using Cisco Unified Communications Management Suite Achieving Service Quality and Availability Using Cisco Unified Communications Management Suite EXECUTIVE SUMMARY CISCOLIVE Europe 2010 Annual Cisco IT and communications conference Event held at Barcelona,

More information

Empirix OneSight for VoIP: Avaya Aura Communication Manager

Empirix OneSight for VoIP: Avaya Aura Communication Manager Datasheet Empirix OneSight for VoIP: Avaya Aura Communication Manager Perform. Increase visibility and ensure the availability and quality of critical communications systems. Benefits Speed the deployment

More information

CiscoWorks LAN Management Solution 3.1

CiscoWorks LAN Management Solution 3.1 CiscoWorks LAN Management Solution 3.1 PB477492 Cisco announces the availability of CiscoWorks LAN Management Solution (LMS) 3.1 for Windows and Solaris. Although this is a minor release, it introduces

More information

WINDOWS SERVER MONITORING

WINDOWS SERVER MONITORING WINDOWS SERVER Server uptime, all of the time CNS Windows Server Monitoring provides organizations with the ability to monitor the health and availability of their Windows server infrastructure. Through

More information

Cisco OnPlus Service. Economical Managed Network Services

Cisco OnPlus Service. Economical Managed Network Services Data Sheet Cisco OnPlus Service Economical Managed Network Services Cisco OnPlus Service is a simple, affordable cloud-based platform that delivers managed network services by offering assessment, management

More information

Network Monitoring Comparison

Network Monitoring Comparison Network Monitoring Comparison vs Network Monitoring is essential for every network administrator. It determines how effective your IT team is at solving problems or even completely eliminating them. Even

More information

52-20-15 RMON, the New SNMP Remote Monitoring Standard Nathan J. Muller

52-20-15 RMON, the New SNMP Remote Monitoring Standard Nathan J. Muller 52-20-15 RMON, the New SNMP Remote Monitoring Standard Nathan J. Muller Payoff The Remote Monitoring (RMON) Management Information Base (MIB) is a set of object definitions that extend the capabilities

More information

Network Discovery Protocol LLDP and LLDP- MED

Network Discovery Protocol LLDP and LLDP- MED Network LLDP and LLDP- MED Prof. Vahida Z. Attar College of Engineering, Pune Wellesely Road, Shivajinagar, Pune-411 005. Maharashtra, INDIA Piyush chandwadkar College of Engineering, Pune Wellesely Road,

More information

VOIP-211RS/210RS/220RS/440S. SIP VoIP Router. User s Guide

VOIP-211RS/210RS/220RS/440S. SIP VoIP Router. User s Guide VOIP-211RS/210RS/220RS/440S SIP VoIP Router User s Guide Trademarks Contents are subject to revise without prior notice. All trademarks belong to their respective owners. FCC Warning This equipment has

More information

Ensuring IP Telephony Performance Through Remote Monitoring

Ensuring IP Telephony Performance Through Remote Monitoring Ensuring IP Telephony Performance Through Remote Monitoring A By Introduction The advantages of IP Telephony are well-known, among them network consolidation, centralized voice administration, longdistance

More information

Network Discovery Protocol LLDP and LLDP- MED

Network Discovery Protocol LLDP and LLDP- MED Network LLDP and LLDP- MED Prof. Vahida Z. Attar College of Engineering, Pune Wellesely Road, Shivajinagar, Pune-411 005. Maharashtra, INDIA Piyush chandwadkar College of Engineering, Pune Wellesely Road,

More information

SapphireIMS 4.0 BSM Feature Specification

SapphireIMS 4.0 BSM Feature Specification SapphireIMS 4.0 BSM Feature Specification v1.4 All rights reserved. COPYRIGHT NOTICE AND DISCLAIMER No parts of this document may be reproduced in any form without the express written permission of Tecknodreams

More information

WhatsUpGold. v3.0. WhatsConnected User Guide

WhatsUpGold. v3.0. WhatsConnected User Guide WhatsUpGold v3.0 WhatsConnected User Guide Contents CHAPTER 1 Welcome to WhatsConnected Finding more information and updates... 2 Sending feedback... 3 CHAPTER 2 Installing and Configuring WhatsConnected

More information

Smart Tips. Enabling WAN Load Balancing. Key Features. Network Diagram. Overview. Featured Products. WAN Failover. Enabling WAN Load Balancing Page 1

Smart Tips. Enabling WAN Load Balancing. Key Features. Network Diagram. Overview. Featured Products. WAN Failover. Enabling WAN Load Balancing Page 1 Smart Tips Enabling WAN Load Balancing Overview Many small businesses today use broadband links such as DSL or Cable, favoring them over the traditional link such as T1/E1 or leased lines because of the

More information

Leased Line + Remote Dial-in connectivity

Leased Line + Remote Dial-in connectivity Leased Line + Remote Dial-in connectivity Client: One of the TELCO offices in a Southern state. The customer wanted to establish WAN Connectivity between central location and 10 remote locations. The customer

More information

Configuration Notes 290

Configuration Notes 290 Configuring Mediatrix 41xx FXS Gateway with the Asterisk IP PBX System June 22, 2011 Proprietary 2011 Media5 Corporation Table of Contents Introduction... 3 About Mediatrix 41xx Series FXS Gateways...

More information

AP200 VoIP Gateway Series Design Features & Concept. 2002. 3.5 AddPac R&D Center

AP200 VoIP Gateway Series Design Features & Concept. 2002. 3.5 AddPac R&D Center AP200 VoIP Gateway Series Design Features & Concept 2002. 3.5 AddPac R&D Center Contents Design Features Design Specifications AP200 Series QoS Features AP200 Series PSTN Backup Features AP200 Series Easy

More information

Abstract. Avaya Solution & Interoperability Test Lab

Abstract. Avaya Solution & Interoperability Test Lab Avaya Solution & Interoperability Test Lab Application Notes for HP ProCurve Networking Switches connected to an Avaya Telephony Infrastructure in a Multi-Site VoIP and Data Network solution using Avaya

More information

Multi-Homing Dual WAN Firewall Router

Multi-Homing Dual WAN Firewall Router Multi-Homing Dual WAN Firewall Router Quick Installation Guide M73-APO09-400 Multi-Homing Dual WAN Firewall Router Overview The Multi-Homing Dual WAN Firewall Router provides three 10/100Mbit Ethernet

More information

Tool for Automated Provisioning System (TAPS) Version 1.2 (1027)

Tool for Automated Provisioning System (TAPS) Version 1.2 (1027) Tool for Automated Provisioning System (TAPS) Version 1.2 (1027) 2015 VoIP Integration Rev. July 24, 2015 Table of Contents Product Overview... 3 Application Requirements... 3 Cisco Unified Communications

More information

Installation and configuration of Real-Time Monitoring Tool (RTMT)

Installation and configuration of Real-Time Monitoring Tool (RTMT) Installation and configuration of Real-Time Monitoring Tool (RTMT) How to install and upgrade RTMT, page 1 Services, servlets, and service parameters on server, page 5 Navigation of RTMT, page 6 Nonconfigurable

More information

Implementing Cisco IOS Telephony and Unified Communications Express (IITUCX)

Implementing Cisco IOS Telephony and Unified Communications Express (IITUCX) Implementing Cisco IOS Telephony and Unified Communications Express (IITUCX) Course Objectives Explain the benefits and components of a Cisco Unified Communications system Describe how traditional telephony

More information

ADMINISTRATION GUIDE Cisco Small Business

ADMINISTRATION GUIDE Cisco Small Business ADMINISTRATION GUIDE Cisco Small Business 200 Series Smart Switch Administration Guide Contents Chapter 1: Getting Started 1 Starting the Web-based Switch Configuration Utility 1 Launching the Configuration

More information

Discovering Devices CHAPTER

Discovering Devices CHAPTER CHAPTER 11 The Cisco Prime Collaboration Manager discovery process involves three phases: Access-level discovery Cisco Prime CM verifies the SNMP, HTTP, CLI, and JTAPI credentials on the devices. For endpoints

More information

User Manual. Onsight Management Suite Version 5.1. Another Innovation by Librestream

User Manual. Onsight Management Suite Version 5.1. Another Innovation by Librestream User Manual Onsight Management Suite Version 5.1 Another Innovation by Librestream Doc #: 400075-06 May 2012 Information in this document is subject to change without notice. Reproduction in any manner

More information

Tracking Network Changes Using Change Audit

Tracking Network Changes Using Change Audit CHAPTER 14 Change Audit tracks and reports changes made in the network. Change Audit allows other RME applications to log change information to a central repository. Device Configuration, Inventory, and

More information

Chapter 4 Managing Your Network

Chapter 4 Managing Your Network Chapter 4 Managing Your Network This chapter describes how to perform network management tasks with your ADSL2+ Modem Wireless Router. Backing Up, Restoring, or Erasing Your Settings The configuration

More information

Avaya ExpertNet Lite Assessment Tool

Avaya ExpertNet Lite Assessment Tool IP Telephony Contact Centers Mobility Services WHITE PAPER Avaya ExpertNet Lite Assessment Tool April 2005 avaya.com Table of Contents Overview... 1 Network Impact... 2 Network Paths... 2 Path Generation...

More information

Present and Desired Network Management to Cope with the Expected Expansion, NM-AIST Study Case.

Present and Desired Network Management to Cope with the Expected Expansion, NM-AIST Study Case. Present and Desired Network Management to Cope with the Expected Expansion, NM-AIST Study Case. Shadrack Stephen Madila, George Sizya Germinous, Sarah Nyanjara Magoti ICT department, Moshi University College

More information

Cisco Monitor Manager 1.1.2: Agent for Cisco Monitor Director

Cisco Monitor Manager 1.1.2: Agent for Cisco Monitor Director Cisco Monitor Manager 1.1.2: Agent for Cisco Monitor Director Product Overview Cisco Monitor Manager 1.1.2 is a comprehensive management application designed for the needs of small and medium-sized businesses

More information