We help small businesses succeed. July 4, 1803

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3 Can you relate?

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5 We help small businesses succeed. July 4, 1803 Our nation s 27th birthday! Purchased Louisiana from Napoleon Not just New Orleans All land from West draining to Mississippi 825,000 square miles doubling size of the US $15M the best land bargain ever made!

6 We help small businesses succeed. July 4, 1803 Jefferson gives Meriwether Lewis letter of general credit Draw on any agency of US government Anywhere in the world Anything you want Call on citizens of any nation for supplies & necessities For an exploring expedition to the Pacific Most unlimited letter of credit ever issued by an American president

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12 We help small businesses succeed. Goals of Expedition (planning stage) Explore and map rivers flowing into Missouri Learn about all routes and traders in new territory Study every Indian tribe Gather data on geography, flora, and fauna Search for Northwest Passage Uncharted Leadership, Lewis and Clark in the Unknown Obstacles to Effective Decision Making, By Matthew Wells, 2014 p. 41

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14 What s your Why? Is it bigger than you?

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16 We help small businesses succeed. What Lewis and Clark expected: Clarity (Imperial ambition and Maps) What they found: Ambiguity (Murky & complex events / people / places / things) Ambiguity was an unwelcome discovery! Wells p. 7

17 We help small businesses succeed. Original Expedition Goals Once Expedition Began Actual Major Milestones

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21 We help small businesses succeed. When have you shown bias? Can you admit & correct? Who might help you triangulate on truth?

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23 We help small businesses succeed. April 29, 1805 The Indians may well fear this animal but in the hands of skillful riflemen (the bears) are by no means as formidable or dangerous as the Indians indicated. May 5, 1805 Clark and Drouillard killed a grizzly. a most tremendous looking animal and extremely hard to kill notwithstanding he had five balls through his lungs and five others in various parts he swam more than half the distance across the river to a sandbar & it was at least twenty minutes before he had died; (he) made the most tremendous roaring from the moment he was shot.

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29 Who are your guides? Can you see them?

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34 What Books have changed you? What are you reading now? What will you read next?

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36 We help small businesses succeed. Known points help you navigate April 26, 1805 At 9:41, 9:42, and 9:43 a.m. he measured the altitude of the sun with a sextant and an artificial horizon. He was obtaining his local time, trying to establish the moment of high noon, against which to compare Greenwich time. He could figure out Greenwich time with a set of lunar distance measurements that he could obtain by taking the sextant angle between the moon and the star Altair. What he wanted to fix was the longitude of the junction of the (Missouri and Yellowstone) rivers.

37 We help small businesses succeed. Business Team IT Team Customer Customer Centered Alliance IT Leader

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40 Customer Moments of Truth and Pain Points We help small businesses succeed.

41 We help small businesses succeed. Customer Business IT

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44 Is the paying customer Your North Star? How might you start forming an alliance?

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52 ARIZONA

53 Of undaunted courage, possessing a firmness & perseverance of purpose which nothing but impossibilities could divert from its direction, careful as a father of those committed to his charge, yet steady in the maintenance of order & discipline, honest, of sound understanding and fidelity to truth so scrupulous that whatever he should report would be as certain as if seen by ourselves, with all these qualifications as if selected and implanted by nature in one body, for this express purpose, I could have no hesitation in confiding the enterprise to him. -- Thomas Jefferson on Meriwether Lewis