Working for our future today. Council Cab. transport for independent living

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1 Working for our future today Council Cab transport for independent living Door-to-door shared transport only $2.00 each way Services from January 2010

2 Getting out and about is important for your wellbeing. Whether shopping or socialising the trip out of the house is a welcome break for many people.

3 The Gold Coast City Council Cab assists older people and those with disability with travel to their local shopping centre. If you are over 60 years or you have a disability and you live in one of the catchment areas then you are eligible to travel. You can have a carer or dependents travel with you if you like. Convenient and affordable Services run on Tuesday, Wednesday or Thursday morning each week. Each Council Cab trip costs $2.00, that s only $4.00 for a return journey. Now that s great value! It s door to door The Council Cab will pick you up in the morning from your home, (the operator will give you an approximate time when you book), and take you to the shopping centre. If you have booked a return trip then they will take you home around lunchtime. You can confirm the times when you book.

4 It s easy to book Booking is easy. Simply phone the number indicated beside your suburb in this brochure and ask the operator for the Council Cab. You can reserve your seat at any time before midday on the day before service. It s friendly and safe People who use Council Cab tell us that they love the service. They find it safer than other transport and they enjoy sharing a coffee after shopping and making new friendships. Special needs We try to assist where we can. If you have a walker, trolley or other special needs including a wheelchair then let us know when you book. If you have a hearing impairment you can book through the National Relay TTY Service on Parcels and packages We try to keep everyone happy and make sure that they go home with the right shopping. Zippered bags are great and green bags are easier to manage than plastic. If you need to bring a shopping cart or trolley just let the operator know. Service interruptions Certain times of the year get pretty busy on the Gold Coast, especially during occasional events (e.g. Melbourne Cup) and around Christmas, and some services can be disrupted so remember to check ahead for service details at these busy times.

5 Cancelling your booking If you book and later decide not to travel then please remember to cancel your booking so that someone else can have a seat and to avoid inconvenience to fellow passengers. Appreciation If you had an enjoyable trip and the driver was helpful, then please remember to say thank you. We also appreciate hearing about your experience with Council Cab. Send your feedback to the contact details on the back of the brochure.

6 Council Cab locations PA CI FI C MO TO RW AY Upper Coomera Coomera Hope Island Paradise Point Hollywell HELENSVALE Coombabah Runaway Bay Oxenford Biggera Waters Arundel Pacific Pines Labrador Parkwood Gaven Southport Ernest Main Beach NERANG Ashmore Benowa Bundall Carrara SURFERS PARADISE Broadbeach Broadbeach Waters Worongary Mermaid Waters Merrimac ROBINA Mudgeeraba Mermaid Beach Miami Varsity Burleigh Lakes Waters Reedy Creek Burleigh Heads Palm Beach ELANORA service area Volunteering Gold Coast Transport Services service area Curru Currumbin Tugun Waters N.S.W (no Council Cab servi

7 mbin Ashmore Tuesday mornings Australia Fair Arundel Tuesday mornings Benowa Pacific Fair Biggera Waters Tuesday mornings Bilinga The Pines Broadbeach Pacific Fair Broadbeach Waters Pacific Fair Bundall Pacific Fair Burleigh Heads Burleigh Stocklands Burleigh Waters Burleigh Stocklands Carrara Nerang Centro or Nerang Mall Coolangatta The Pines ce) Bilinga COOLANGATTA *Only part of this suburb is serviced

8 Coombabah Coomera* Helensvale Westfield Clear Island Waters Pacific Fair or Super Q Store Currumbin The Pines Currumbin Waters* The Pines Elanora* The Pines Ernest Tuesday mornings Australia Fair Gaven Helensvale Westfield Helensvale Helensvale Westfield Highland Park Nerang Centro or Nerang Mall Hollywell Hope Island *Only part of this suburb is serviced

9 Kirra The Pines Labrador Tuesday mornings Main Beach Pacific Fair Mermaid Beach Pacific Fair Mermaid Waters Pacific Fair or Super Q Store Merrimac Robina Town Centre Miami Burleigh Stocklands Molendinar Tuesday mornings Australia Fair Mudgeeraba* Robina Town Centre Nerang* Nerang Centro or Nerang Mall Oxenford* Helensvale Westfield Pacific Pines Helensvale Westfield *Only part of this suburb is serviced

10 Palm Beach The Pines Paradise Point Parkwood Tuesday mornings Reedy Creek* Burleigh Stocklands Robina Robina Town Centre *Only part of this suburb is serviced Southport Tuesday mornings Australia Fair Australia Fair Surfers Paradise Pacific Fair Tugun The Pines Upper Coomera* Helensvale Westfield Varsity Lakes Burleigh Stocklands Worongary* Robina Town Centre

11 Handy transport contacts

12 Providing community transport on Gold Coast Gold Coast Community Transport Inc Providing transport for groups of people with a disability on Gold Coast Transcord Community Transport Inc Transport info and assistance to HACC eligible and transport disadvantaged, includes medical trips Carers Line (Centrelink) For those with disability and unable to use public transport unaided Ozcare (Southport) Shopping and transport services for aged and people with disabilities, community care and homeless services Ozcare (Robina) Shopping and transport services for aged and people with disabilities St Vincent s Community Services Shopping and transport for HACC eligible, aged/disabled Ashmore Arundel Translink Info Hotline Timetables and fares Surfside Bus Lines Gold Coast Queensland Ambulance Service For non urgent trips, authorisation from doctor required

13 Other handy contacts Blue Care Home palliative and nursing care Elanora Labrador/Southport Coomera National Relay Service SSR TTY/Voice Disability Parking Permit Authorisation from local doctor required (press 4) Queensland Government Seniors Card For concession on some services Pensioner Concession Card Information (Centrelink) Disability Information Service Vision in Paradise Inc Sight Loss Centre or Crimestoppers Seniors Enquiry Line RSL HomeCare Office of Fair Trading Carers Qld Gold Coast Brisbane Carers Advisory Service Line RACQ Electric Wheelchair Breakdown Service RACQ Years Ahead Program

14 RACQ Years Ahead Refresher Driver Courses Car Registration Concessions Information for Older Drivers (Qld Transport) Queensland Rail Enquiries State Government Taxi Subsidy Scheme Yellow Cabs Brisbane City Council Cab Logan City Council Cab Scenic Rim Regional Council Council Cab GCCC Rates Concessions Planning for or needing help in retirement (Centrelink) Dept of Veterans Affairs Department of Housing Citizens Advice Bureau Telephone Rental Discounts (Telstra)

15 Let us know what you think Council is interested to know what you think about the Council Cab service. Tell us about your experience and help us improve the service for you. Address correspondence to: The Chief Executive Officer Council Cab Gold Coast City Council PO Box 5042 Gold Coast MC Qld 9729 Australia Web: goldcoastcity.com.au/councilcab

16 Council Cab is provided to you by Gold H Coast City Council with the support of: