2015 Gold Coast Community Guide

Transcription

1 2015 Gold Coast Community Guide A valuable resource for the community.

2 Go online today to find information about: bin collection days your nearest waste and recycling centre locations and opening hours signing-up for a garden waste bin or larger recycle bin handy tips for what you can and can t recycle. For information P W cityofgoldcoast.com.au/waste

3 Council Council of the City of Gold Coast (Council) is the second largest local government in Australia based on the Gold Coast s estimated resident population of around 530,000. Employing more than 3200 staff, Council provides a range of services, programs, activities and facilities for residents and visitors to enjoy. Councillors and divisions The Gold Coast currently has 14 Council divisions. Every four years residents in each division elect a Councillor to represent their community needs and directly elect the Mayor. About this Guide This Community Guide provides a directory of services offered across the Gold Coast. There are three sections: A-Z Guide, which contains general listings; People with a Disability Guide and Seniors Guide, which reference specific listings in easy-to-find sections. Mayor s message The Gold Coast is a warm, connected community where everyone belongs. Our city is famous for its lifestyle but its greatest assets are the countless volunteers who work tirelessly to benefit the community. Sports clubs, veterans groups and not-for-profits play a vital role ensuring our community grows more cohesive as our population continues to grow. As your Mayor, it has been a real privilege to meet hundreds of these groups and learn more about their passion and contribution to our community and lifestyle. It demonstrates incredible community pride and a generous spirit, which I firmly believe is second to none. It s very important to me that volunteers are nurtured, supported and encouraged to achieve even more in their chosen fields. That s why this Council is proud to have established a Community Development Officer (CDO) program within the Safe & Liveable Communities branch. Dedicated City officers with experience in grant writing, networking and running events are now available to provide specialist advice to volunteers and worthwhile causes. In the lead up to the Gold Coast 2018 Commonwealth Games many thousands of locals will put up their hands to volunteer in some capacity. I encourage anyone with time or energy to get more involved in their community the skills and friends you make today will help our city shine when we step on to the world stage. This Community Guide is a valuable resource. I hope it is of use to those in need and an inspiration to those who want to help make our great city even better. 1 TOM TATE MAYOR

4 Councillors Division 1 and Deputy Mayor Cr Donna Gates M E dgates@goldcoast.qld.gov.au CrDonnaGatesDivision1 Division 2 Cr William Owen-Jones P E division2@goldcoast.qld.gov.au WilliamOwenJonesDivision2 GoldCoast Division 3 Cr Cameron Caldwell P E division3@goldcoast.qld.gov.au Cr Cameron Caldwell Division 3 Division 4 Cr Margaret Grummitt P M E division4@goldcoast.qld.gov.au Division 5 Cr Tracey Gilmore P E division5@goldcoast.qld.gov.au traceygilmoredivision5 Division 6 Cr Dawn Crichlow OAM P M E gbrown@goldcoast.qld.gov.au Division 7 Cr Lex Bell P F E division7@goldcoast.qld.gov.au Division 8 Cr Bob La Castra P M E division8@goldcoast.qld.gov.au Division 9 Cr Glenn Tozer P E Division 10 Cr Paul Taylor P M E division10@goldcoast.qld.gov.au Division 11 Cr Jan Grew P M E division11@goldcoast.qld.gov.au Division 12 Cr Greg Betts P E division12@goldcoast.qld.gov.au division12 news Division 13 Cr Daphne McDonald P M E division13@goldcoast.qld.gov.au Division 14 Cr Chris Robbins M E crobbins@goldcoast.qld.gov.au councillorchrisrobbins 2 2

5 Be involved Have your say on what Council is doing for the Gold Coast. Council meetings Council meetings are open to the public. Full Council meetings are held every two weeks, normally on a Tuesday, to consider the previous fortnight s committee reports. Watch Council meetings live To provide greater community accessibility Full Council meetings are streamed live on the internet. To access, visit cityofgoldcoast.com.au Standing committees All Standing Committee meetings are held fortnightly. Meeting dates, agendas and minutes are on our website. Community consultation Be involved in your city and have your say on major issues and initiatives. For information visit cityofgoldcoast.com.au/haveyoursay General enquiries P 1300 GOLDCOAST ( ) F Rates and water billing enquiries Postal address PO Box 5042 GCMC QLD 9729 Website cityofgoldcoast.com.au Facebook facebook.com/cityofgoldcoast mail@goldcoast.qld.gov.au Mobile app Search City of Gold Coast on mobile app stores and download

6 Contacts General Animal management Bruce Bishop carpark Building maintenance Plumbing and electrical repairs (council structures) 7am-4pm Cemetery enquiries City cleaning Litter, BBQ/toilet/street/beach cleaning City pounds Coombabah Stapylton Dog registration Graffiti hotline (7am-4pm) Jobs at City of Gold Coast Lifeguard services (24 hours) Navigation locks maintenance Boobegan Creek and Monterey Keys 24 hours Park bookings gcparks.com.au Parking enquiries City Parking Parks and landscape maintenance Road landscape maintenance, street trees 7am-5pm Permits and licensing Pool fence compliance and enquiries Roads, drainage and foreshore maintenance Repairs for roads, footpaths, bikeways, drainage, lakes, beaches and foreshores 7am-5pm North of Nerang River South of Nerang River Sports field closures Town planning advice and enquiries Waste and recycling services Water quality testing 8am-4.30pm Disasters and emergencies Disaster hotline State emergency service Customer service branches Broadbeach...61 Sunshine Blvd, Mermaid Waters Burleigh Heads...Park Ave, Burleigh Heads Coolangatta...The Strand, Marine Parade, Coolangatta Helensvale... Lindfield Road (Cnr Sir John Overall Drv) Nerang Southport Nerang Road, Nerang Palm Beach...26/11th Ave, Palm Beach Southport Nerang Rd, Southport Surfers Paradise Bundall Rd, Bundall Upper Coomera... Abraham Rd (Cnr Reserve Rd) Aquatic centres Gold Coast Aquatic Centre Marine Pde, Southport Helensvale, Rugby Lane Miami Olympic Pool, Pacific Ave Mudgeeraba, Robert St Nerang, Martin St Palm Beach, Thrower Dr Upper Coomera GOLDCOAST Abraham Rd (cnr Reserve Rd) Woongoolba/Stapylton GOLDCOAST Jacobs Well Rd Community centres Albert Waterways Sunshine Blvd (cnr Hooker Blvd), Mermaid Waters Banksia Park, 27 Crescent Ave, Hope Island Bert Swift, 11 Centurion Crs, Nerang Burleigh Waters, 131 Christine Ave Carrara, Nielsens Rd Coomera Community Space, Finnegan Way Coomera Neighbourhood, Beattie Road Elanora, 26 Galleon Way Fradgley, Park Ave, Burleigh Gilston Hall, Gilston Rd Helensvale, Discovery Dr Helensvale Community and Cultural Sir John Overall Dr Jacobs Well, 27 Bay Dr Kirra Hill, Powell Crs, Coolangatta Labrador, 57 Billington St Lynne Richardson Bloodwood Ave, Molendinar Marj Shipman, 91 Hansford Rd, Coombabah Mermaid Beach, 2439 Gold Coast Hwy Mudgeeraba Music Centre Somerset Dr (Firth Park) Mudgeeraba Old Post Office, Railway St Nerang Hall, 34 Price St Nerang Bicentennial, 833 Southport Nerang Rd Ormeau Centre, 3 Cuthbert Dr Oxenford/Coomera Youth Oxenford-Tamborine Rd Pacific Pines Community Hub Pacific Pines Boulevard, Pacific Pines Paradise Point, Grice Ave Parkwood/Arundel, Napper Rd, Arundel Pimpama School of Arts, 15 Clark Way Robina, 196 Robina Town Centre Dr Runaway Bay, Lae Dr Runaway Bay Youth, Oxley Dr Southport, 6 Lawson St Springbrook Hall, Carricks Rd Studio Village, 87 Village Way Tallebudgera Valley, 611 Tallebudgera Creek Rd Thrower House, Thrower Dr, Palm Beach Tugun, 414 Coolangatta Rd Upper Coomera, Abraham Rd (cnr Reserve Rd) Varsity Lakes, 20 Mattocks Rd Wedding Chapel, (next to Council, Surfers)

7 Libraries Broadbeach, Sunshine Blvd (cnr Hooker Blvd) Burleigh Heads, Park Ave Burleigh Waters, Christine Ave (cnr Galeen Dr) Coolangatta, The Strand, Marine Parade Elanora, Pines Shopping Centre Helensvale, Lindfield Rd (cnr Sir John Overall Dr) Local Studies, Garden St (cnr Lawson St) Mobile Library Mudgeeraba, Railway St Nerang, Price St (cnr White St) Palm Beach, Eleventh Ave Robina, Robina Town Centre Dr Runaway Bay, Lae Dr Southport, Garden St (cnr Lawson St) Upper Coomera Cnr Reserve and Abraham Rds Sporting venues Carrara Sporting Complex Nerang-Broadbeach Rd Gold Coast Athletics Centre Manager/Events Gold Coast Cycle Centre Palm Meadows Baseball Park Runaway Bay Indoor Stadium Tourist parks Burleigh Beach Tourist Park Goodwin Tce, Burleigh Heads Jacobs Well Tourist Park Pimpama-Jacobs Well Rd, Jacobs Well Kirra Beach Tourist Park Charlotte St, Kirra Main Beach Tourist Park Main Beach Pde, Main Beach Ocean Beach Tourist Park Hythe St, Miami Southport Broadwater Tourist Park Gold Coast Hwy, Southport South Stradbroke Island Campground Stradbroke Island Tourist Park Currigee and North Currigee Tipplers Tipplers Kiosk Tallebudgera Creek Tourist Park Gold Coast Hwy, Palm Beach Gold Coast Tourist Parks Administration office Waste and recycling centres Phone enquiries (Mon to Fri 8am-5pm) All centres are closed Good Friday and Christmas Day Locations Currumbin Currumbin Creek Rd (nearest intersection Bains Rd) Fri-Mon 7am-4.50pm. Closed Tue-Thu Helensvale 70 Helensvale Rd 7 days 7am-4.50pm Jacobs Well Skopps Rd (off Behms Rd) 7 days 7am-4.50pm Merrimac Boowaggan Rd 7 days 7am-4.50pm Molendinar Herbertson Dr 7 days 6.30am-4.15pm Mudgeeraba 287 Mudgeeraba Rd 7 days 7am-4.50pm Numinbah Valley 2069 Nerang-Murwillumbah Rd 7 days 7am-4.50pm Reedy Creek Hutchinson St 7 days 7am-4.45pm Springbrook 4 Carricks Rd 7 days 7am-4.50pm Waste and Recycling Centres with Landfills Stapylton Landfill 16 Rossmanns Rd 7 days 7am-4.50pm Reedy Creek (Commercial only) Southern extension of Hutchinson St Mon-Fri 7am-4.45pm 5

8 State and federal contacts State government Asbestos Queensland Government QGOV ( ) Building and Owner Builders Queensland Building & Construction Commission Electricity (Energex) Emergencies (life-threatening) Non life-threatening situations (loss of power or supply problems) General enquiries Fire ants To report fire ants Fire restrictions Health For a full listing of health contacts Queensland Health Housing Public housing Enquiries (Robina) Rental Tenancies Authority Justice of the peace - Enquiries Navigational hazards in waterways To report hazards (Gold Coast region) Police For life-threatening situations Noise from amplified music/devices and all other enquiries, call local policelink or local police station Public transport Translink Registration and transport planning Department of Transport & Main Roads Rail Queensland Rail Residential Disputes Neighbour disputes Department of Justice Fences South Queensland Dispute Resolute Centre Roads Main Roads (GC District Office) RSPCA Animal Cruelty - Queensland SES State Emergency Service Schools Public schools are listed in the White Pages of your local telephone directory Streetlights To report faults contact Energex Suburb boundary changes Department of Natural Resource & Mines Termites Queensland Building Services Authority Title searches Department of Environment and Resource Management Tourism Gold Coast Tourism Tourism Queensland Surfers Paradise Alliance Broadbeach Alliance Connecting Southern Gold Coast Trees Tree removals Walking trails National Parks and Wildlife... nprsr.qld.gov.au Federal government Australian Electoral Commission Information on enrolments or elections Aged care Enquiries Childcare assistance Centrelink Child Care Access Hotline Information on childcare options (Between 8am-6pm nationally) Citizenship Department of Immigration and Citizenship Ombudsman Complaints about Local and State Governments Pensions Pension card Enquiries Centrelink Telephones Payphone complaints

9 Contents A-Z Guide...8 Aboriginal services...8 Accommodation...9 Animals and birds...14 Business and professional...15 Children...17 Community facilities...24 Community information...29 Community service groups...33 Counselling...42 Cultural groups...43 Education...48 Emergency services...51 Employment and training...53 Environment...55 Family law...57 Family support groups...58 Finance...62 Gambling support...63 Genealogical societies...63 Government...63 Health and medical...68 Historical...77 Hobbies and crafts...78 Hospitals public...80 Law and justice...80 Mental health services...83 Multicultural groups and services...85 Recreation and social...87 Religion and philosophies Sport Sport and recreation facilities Transport Volunteer information Welfare Youth People with a Disability Guide Seniors Guide Index Welcome to the 2015 Gold Coast Community Guide The Gold Coast Community Legal Centre & Advice Bureau Inc. is a non-profit community organisation that provides advice, assistance, information and referral to the entire Gold Coast community. This service is completely free of charge and not subject to any kind of means test. Our organisation has come to be known simply as The CAB over time and has now been servicing the Gold Coast community for more than 30 years. From very humble beginnings in a small space generously provided by the City of Gold Coast we have grown to one occupying modern, easily accessible premises and comprising of more than 25 volunteers, five solicitors and various support staff. All our staff and volunteers are dedicated to ensuring that the entire Gold Coast is serviced, from Yatala and Jacobs Well in the north to Coolangatta in the south and extending out to our hinterland suburbs in the west. Apart from the community information provided by our dedicated volunteers, our legal services are in very heavy demand. For full information about these services please refer to our website, our facebook page, visit our office or ring our friendly volunteers on the front counter. The Guide that you are now reading contains approximately 2400 entries and is regarded as the most accurate and up-to-date source of information about community organisations on the Gold Coast. Whilst we are able to Google just about anything on the internet nowadays, at times some of the information on various web pages can be inaccurate or out of date or otherwise unreliable, unlike the information in the Guide. Our thanks go to the City of Gold Coast for publishing the Guide and to all the representatives of organisations, clubs, etc. who contact us with new or updated details. As well as this printed version, the Guide is also available on our website, advicebureau.org.au, in an easy to navigate format. The web version is updated weekly so if you are updating your organisation s details, please fill in the listing request form on our website or notify us by post, or fax of any changes. Victoria Shiel Principal Solicitor and Coordinator 7 7

10 A-Z Guide Aboriginal services Cultural groups and services Kalwun SEQ, RE, FSS and FKC 14 Kortum Dr Burleigh Heads WWkalwun.com.au Aboriginal and Torres Strait Islander community members are invited to participate in Kalwun s cultural groups. Aboriginal cultural tours, cultural development. Come along and share great activities. Bring your ideas. The rest is free. Transport available. Kirrawe Indigenous Corporation Labrador Community Hub 55 Billington St Labrador rosemary@kirrawe.com.au WWkirrawe.com.au Kirrawe Indigenous Corporation is a notfor-profit community-based organisation providing culturally responsive services and support to meet the needs of the Indigenous community on the northern end of the Gold Coast. Hours of operation 9am - 4pm. Health/housing/social welfare Aboriginal Health Services Tweed Heads Powell St (PO Box 904) Tweed Heads WWncahs.nsw.gov.au Bugalwena service provides services and programs to the indigenous community to suit community needs, which include crisis intervention, advocacy and support, immunisation programs and supported playgroups in the Tweed Valley. Kalwun Aged Care (HACC) 118 Bonogin Rd Mudgeeraba agedcare@kalwun.com.au WWkalwun.com.au In-home care services. Home support for people at home rather than in nursing home. Transport and carer for banking, shopping, to and from hospital, medical and dental visits. Podiatry service, hairdressing, day respite and maintenance. Kalwun Development Corp Ltd (Housing) 1/30 Lawrence Dr Nerang kalwunde@kalwun.com.au WWkalwun.com.au Housing, child protection unit and fostering. Aged care and respite. HAAC program. Medical centre. No emergency accommodation. Kalwun Development Corp Ltd (Social Welfare) 1/30 Lawrence Dr Nerang kalwunde@kalwun.com.au W W kalwun.com.au Centrelink referrals, food vouchers, medical, dental, children s services, fostering, child protection unit, aboriginal culture tours, aged care and day respite. Assist with transport. Affordable long term accommodation - no emergency accommodation. Kalwun Health Miami 2020 Gold Coast Highway Miami reception@kalwun.com.au WWkalwun.com.au Medical centre. Medical, dental, aged care and day respite. HAAC services. Assist with transport. Children s services and child protection unit. Operates from a purposedesigned facility which caters for primary health care needs of the community. 8

11 Kirrawe Indigenous Corporation Labrador Community Hub 55 Billington St Labrador W W kirrawe.com.au Kirrawe Indigenous Corp. is a not-for-profit community-based organisation providing culturally responsive services and support to meet the needs of the Indigenous community on the northern end of the Gold Coast. Hours of operation 9am - 4pm. Krurungal ATSI Corp for Welfare F5/F9 Eastern Ave Airport Central Bilinga admin@krurungal.com.au For health, welfare and resources. Male and female youth workers. Provides programs aimed at helping women and youth, as well as a dedicated drug and alcohol program. Mibbinbah PO Box 2289 Burleigh BC Burleigh Waters jack.bulman@mibbinbah.org WWmibbinbah.org Our Vision: Using proper way to create safe spaces for spirit healing, empowerment, celebration, education and training. Enabling Aboriginal and Torres Strait Islander males to regain their rightful place in society - whatever that may be. Legal services Aboriginal & Torres Strait Islander Legal Service (Qld) Ltd Suite 8 Level 1/19 Short St Southport SouthportOffice@atsils.org.au W W atsils.org.au Community-based organisation established to provide professional and culturally proficient legal service to Aboriginal and Torres Strait Islander people. Contact for criminal, family and civil law representation. Accommodation Accommodation Salvation Army Still Waters - Women s Crisis Accommodation 173 Wardoo St Southport stillwaters@aue.salvationarmy.org WWsalvationarmy.org.au Emergency unit accommodation for women with children under 12 and hostel type room for single women 18 and over. Advice and assistance Body Corporate & Community Management Information Service Level 4 Magistrates Court 363 George St Brisbane BCCM@justice.qld.gov.au WWjustice.qld.gov.au Information service on body corporate matters and community management. When you ring leave your name and telephone number for a body corporate representative to phone you back. Phone hours Mon - Fri 8.30am pm. Broadbeach Flatmate Centre 15 Albert Ave Broadbeach info@myflatmate.com.au W W myflatmate.com.au Earn money by listing your spare bedroom, granny flat or studio with us. It s easy. It s sociable. We cover the whole Gold Coast. I also personally match you if you are seeking somewhere to live, with the appropriate person/s, and place. Est. since CAMRA Inc (Caravan & Manufactured Residents Assoc of Qld Inc) 28 Robertson St Fortitude Valley admin@camra.net.au WWcamra.net.au To advise tenants who live in caravans and manufactured homes of their rights and responsibilities. Residential Tenancies Authority phone Tenants advice Mon-Fri 9am - 2pm. All mail to be addressed to PO Box 833, Wynnum Dept of Housing and Public Works 80 Bazaar St Robina Town Centre housing@communities.qld.gov.au WWhpw.qld.gov.au/Housing Welfare, public housing and seniors units, bond loans, public rental applications. Also provide private rental assistance depending on age and income. Visit our website for online application or eligibility. GC Flatmates support@goldcoast-flatmates.com WWGoldCoast-Flatmates.com All enquiries will be replied to only by . support is active from Mon-Fri from 8.30am - 6pm. It may take up to 4 hours for reply. GC Regional Assoc of Tenants Inc PO Box Southport robynkeiran@dodo.com.au Represents all social housing tenants in the Gold Coast Region. Meetings held on 3 rd Mon of each month from February to November in the Community Room, 81 High St, Southport. Home Loans (Dept of Communities Qld Gov) GPO Box 690 Brisbane loaninformation@communities.qld.gov.au WWhousing.qld.gov.au Customer service home loans line. For first home owners grant phone Office of State Revenue. For bond loan phone Horizon Housing Co (HHC) PO Box 3680 Australia Fair Southport hhc@horizonhousing.com.au WWhorizonhousing.com.au Provides quality sustainable housing solutions from subsidised rental to home ownership. Not-for-profit charity now in Southport formed to alleviate housing stress. Applicants are required to be registered on the Department of Communities wait list. Ken & Joan Hancock Homes (SPACC) 36 Hamilton Ave Surfers Paradise spacc@bigpond.com.au WWsurfersanglican.com.au Medium to long term, partially supported accommodation for 8 single homeless men 20 years plus, without disabilities or addictions requiring constant supervision. (no emergency accommodation). Primary objective is to provide a safe, secure environment. Medi Aid Centre Foundation Gold Coast info@oceanbluerealty.com.au WWoceanbluerealty.com.au 9

12 Contact for information regarding Medi Aid Centre Foundation apartments for rent in Surfers Paradise. Accommodation for deserving people. Dedicated to the elderly with no home with maybe health and/or financial issues who can care for themselves. Qld Body Corporate Assoc (QBCA) PO Box George St Brisbane W W QBCA.org Forum for body corporate matters in Queensland, which provides newsletters, information, education and helpdesk assistance. Support for the body corporate sector. Free lifetime membership for individuals, unit owners and resident managers. Residential Tenancies Authority Information Line 3 Hershall St Brisbane WWrta.qld.gov.au Recorded information line. Assists tenants, landlords, agents and managers in key ways: rental bond, tenancy, dispute resolution, investigations unit. Forms held at post offices for most tenancy problems e.g. bond, repairs and maintenance, rental etc. Study GC Homestay & Accommodation Centre PO Box 3832 Australia Fair goldcoast@homestaynetwork.org WWhomestaynetwork.org Whether you are an international student, a student from another part of Australia, a member of a sports team AHW Homestay can help find appropriate accommodation for your needs. Supporting Those at Risk of Homelessness (STARH) starh.intake@wmb.org.au The STARH project is an early intervention program working with families and individuals in the Gold Coast and Logan regions to assist to reduce risks of homelessness and sustain their tenancy. Aged care facilities Abri Home for the Aged Cnr Bauer/Heath Sts Southport dwaters@anglicare.org.au WWanglicaresq.org.au Provides comfortable, residential low and high care accommodation with 65 residential aged care places. Ageing-inplace includes 10 secure dementia-specific places and respite care. Arcare Sanctuary Caseys Rd Hope Island WWarcare.com.au Aged care facility with ageing in place. Hostel. Elegant, secure environment with 24 hour care. Provides residential high and low care and respite services. Ashmore Retreat Garden Suites 19 Allunga Ave Ashmore ashmore@retreatcare.com.au WWretreatcare.com.au 40 beds including dementia units attached. Registered nurse on staff on call 24 hours. Residents may buy in. Hairdressing salon, recreation rooms, doctors surgery. Respite available. Blue Care Kingshaven Residential Care Centre 24a Kingscliff St Kingscliff kingscliff.gardens@bluecare.org.au WWbluecare.org.au Residential-low care/hostel located in Kingscliff Gardens complex. Aged care assessment is required. Low care facility. Ageing in place. Blue Care Kirrahaven Residential Care Centre 24 Coolangatta Rd Kirra kirrahaven@bluecare.org.au WWbluecare.org.au Blue Care Hostel including a special care unit. Secure dementia care. Aged care assessment is required. Low care facility. Ageing in place. Blue Care Labrador Gardens 83 Muir St Labrador WWbluecare.org.au Blue Care Labrador Gardens aged care facility is an architecturally designed, state of the art 160-bed facility catering for high and low care needs. Aged care assessment is required. Ageing in place. Blue Care Pineshaven Residential Care Centre 17 Applecross St Elanora pines@bluecare.org.au WWbluecare.org.au Blue Care Hostel including a special care unit. Aged care assessment is required. Low and high care facility. Respite and dementia care. Ageing in place. Blue Care Talleyhaven Residential Care Centre 54 Dudgeon Dr Tallebudgera talleyhaven@bluecare.org.au WWbluecare.org.au Blue Care Hostel including a special care unit. Residential-high care/nursing Home. Aged care assessment is required. Ageing in place. Blue Care Woodlands Lodge 29 Melbourne Rd Arundel woodlands.lodge@bluecare.org.au WWbluecare.org.au Blue Care hostel including a special care unit. Aged care assessment is required. Low and high care facility. High care dementia unit. Churches of Christ Care Homesteads 64 Billabirra Cres Nerang homesteads@cofcqld.com.au WWcare.cofcqld.com.au Aged care facility with low and high care. De Paul Villa Aged Care 27 Edmund Rice Dr Ashmore admin@depaulvilla.com.au W W depaulvilla.com.au Aged care and nursing facilities. High and low care with high and low care dementia care. Domain Ashmore 100 Wardoo St Ashmore ashmore@domainprincipal.com.au W W domainprincipal.com Aged care facility and residential aged care. 24 hour registered nurse on duty. 127 bed Nursing Home. Both low and high care: The Annex low care, The Lodge high care, The Cottage dementia secure. Respite care. Hydrotherapy pool. 10

13 Earle Haven Retirement Village Orchid House 62 Lawrence Drive Nerang WWearlehavenretirement.com.au Providing on-going care. A government subsidised hostel with 24 hour security and 24 hour health care program. Part of the Earle Haven Retirement and Leisure Resort. 29 beds plus 1 respite. Hill View House Ashmore 135 Cotlew St Ashmore enquiries@hillviewhouse.com.au WWhillviewhouse.com.au Provide excellence in aged care offering a superior standard of services for low, high and special care residents. Fully accredited, Australian Government funded, privately owned. Enquiries welcome. Hill View House Merrimac 239 Gooding Dr Merrimac enquiries@hillviewhouse.com.au WWhillviewhouse.com.au Modern residential care facility providing excellence in aged care, offering a superior standard of services for low, high and special care residents. Enquiries welcome by or phone. Leamington Aged Care Facility 55 Worendo St Southport admin.leamington@bcphealth.com WWbcphealth.com 14 Hostel beds. Catering for reasonably independent aged persons. Residents to be assessed by ACAT. Privately owned. Part of Leamington Nursing Home. Lions Haven for the Aged 9 Pendraat Pde Hope Island enquiries@lionshaven.com.au WWlionshaven.com.au We are a 61 bed facility providing high and low care, which includes a 20 bed secure unit. Residents have the freedom to enjoy life in a homelike atmosphere where families and friends are most welcome. Marana Gardens Aged Care Service Southport 10 Ridgeway Ave Southport marana@cofcqld.com.au WWcare.cofcqld.com.au 70 Bed Hostel facility with 43 high care and 28 low care places including 1 respite and 18 dementia placements. Ageing in place. OZcare Keith Turnball Place - Labrador 52 Imperial Pde Labrador carefacilities.labrador@ozcare.org.au WWozcare.org.au 137 bed facility. 24 hour care. Special accommodation for married couples. Low care, high care, special care unit. Activities program. Residents have access to physiotherapists, podiatrists, hairdresser, library, pool, CD player, TV, etc. OZcare Ozanam Villa - Burleigh Heads 20 Matilda St Burleigh Heads carefacility.burleigh@ozcare.org.au W W ozcare.org.au 167 bed facility. High and low care and special care. No buy-in. 24 hour care. Activities program, physiotherapist, podiatrist, dietitian, library etc. Accommodation for married couples. Assist with showering, dressing etc. Southern Cross Care St Joseph Apartments 1/9 Blundell Blvd Tweed Heads South WWsch.org.au Ageing in place. 24 hour care. Affiliated with St Mathas Apartments Banora Point. Trinity Gardens Hostel 135 Nerang St Southport single units. Accommodation for men and women. Emergency buttons but no care facilities. Villa Serena 2 Easthill Dr Robina cherie.c@villaserena.com.au WWvillaserena.com.au Villa Serena is a boutique aged care facility offering services in low care (hostel), high care and secure dementia living. Emergency accommodation Blair Athol Accommodation & Support Program 93 Golden Four Dr Bilinga bathol@blairathol.org WWblairathol.org Emergency and crisis short to medium term accommodation for families and singles over 18 years. Crisis intervention and counselling, living skills, training, emotional support, practical assistance, budgeting skills and financial management. 24 hrs, 7 days. Domestic Violence Womens Line - DVCONNECT mail@dvconnect.org WWdvconnect.org State wide 24 hour free telephone help service to organise referrals to accommodation in refuges. Information on domestic violence and referral crisis intervention. Telephone support. Confidential. Offers refuge for pets also through RSPCA foster carers. GC Project for Homeless Youth PO Box 2316 Southport gcphy@bigpond.net.au WWhomelessyouth.com.au Accommodation for homeless youth years. Lawson House Crisis accommodation for youth at risk phone (6 week stay). Please ring for information. Homeless Persons Information Queensland (Freecall) hpiqhomelessness@smartservice.qld. gov.au WWcommunities.qld.gov.au Gives confidential advice 24 hours, 7 days. Can help by providing: information on housing, advice and support and practical assistance such as - places to get meals, where to access showers, clothing etc. A free service for people of all ages. Host (Homelessness Outreach Support Team) a/h Provides intensive support to the homeless or those at risk of homelessness (including rough sleepers) who are experiencing difficulties. Short to medium term. Referral/ advocacy. Target group - young single men and women and families. Ring if in need. OZcare GC Housing Program 3 Frinton St Southport WWozcare.org.au Supported accommodation for families with children. 11

14 Salvation Army Still Waters 173 Wardoo St Southport WWsalvationarmy.org.au Emergency unit accommodation for women with children under 12 and hostel type room for single women 18 and over. For crisis accommodation phone women s hostel. For women s medium term phone STARH Project 208 Highfield Dr Robina starh.intake@wmb.org.au WWwmb.org.au Early intervention from homelessness. Supporting those at risk of becoming homeless: families, couples and individuals living in the City of Gold Coast and Logan City Council regions. Nursing homes Blue Care Amaroo Residential Care Centre Keith Compton Dr Tweed Heads amaroo@bluecare.org.au W W bluecare.org.au Blue care nursing home including a special care unit. Aged care assessment is required. High care facility. Blue Care Kingscliff Aged Care Facility 24a Kingscliff St Kingscliff kingscliff.gardens@bluecare.org.au W W bluecare.org.au Blue Care nursing home including a special care unit. Located in the Kingscliff Gardens complex. Aged care assessment is required. High care facility. Further enquiries to Residential Officer above. Ageing in place. BUPA Merrimac 3-5 Glenhaven Ct Merrimac sharon.benge@bupacare.com.au W W bupaagedcare.com.au Hostel and nursing home. Dementia care and secure care. Domain Principal Tweed Heads Carramar Dr Tweed Heads West Carryn.Giles@domainprincipal.com.au W W domainprincipal.com.au 24 hour nursing care with 79 beds. Earle Haven Retirement Village Hibiscus House Nursing Home 62 Lawrence Dr Nerang nursing@earlehavenretirement.com.au W W earlhavenretirement.au 24 hour care. 59 beds. High care. Eric Franks Nursing Home (Golden Age Retirement Village) 60 Ridgeway Ave Southport garv@cofcqld.com.au W W care.cofcqld.com.au 44 beds. High care beds. Ring for further information on facilities. (Eric Franks Nursing Home is part of same complex of Golden Age retirement village). GC Homestead Nursing Centre 142 Reserve Rd, Upper Coomera gcnh@bigpond.net.au W W goldcoasthomestead.com.au 117 beds. Catering for geriatric population. Offering rehabilitation with full time diversional therapists. Physiotherapy. High and low care. 10 beds for special needs. Golden Age Aged Care Service Southport 60 Ridgeway Ave Southport garv@cofcqld.com.au W W care.cofcqld.com.au Nursing home. Affiliated with Church of Christ Qld. 63 independent living units, 54 hostel units plus 2 respite. (Eric Franks Nursing Home in complex has 44 high care beds.) Jimbelunga Nursing Centre 259 River Hills Rd Eagleby admin@jimbelunga.org.au W W jimbelunga.org.au Aged care for high and low care residents with ageing in place. Secure dementia care. Dementia and respite care. Lady Small Haven Aged Care Service 60 Allchurch Ave Benowa lsh@cofcqld.com.au W W careagedcare.com.au Retirement village includes nursing home, hostel, resident funded rooms and studio units. Churches of Christ Care active in the areas of aged care and Family and Community Care. Leamington Nursing Home 55 Worendo St Southport admin.leamington@bcphealth.com 80 high care and 14 low care beds. 24 hour nursing care and supervision. Geriatric high care nursing home. ACAT assessment required. Rehabilitation services provided. Melody Park Retirement Resort Nerang 261 Gilston Rd Nerang info@melodypark.com.au W W sdaac.com.au Wisteria Lodge - Hostel. 40 beds, 10 dementia, ageing in place. ACAT assessment required. 46 Independant living units. Mudgeeraba Nursing Centre Old Coach Rd Mudgeeraba mudgeeraba@cookcare.com.au W W cookcare.com.au 24 hour care suitable to improve the quality of life for those within the centre. Health Department approval for nursing care. 61 high care nursing home, 42 low care hostel The Lodge. Murwillumbah Nursing Home Ingram Pl Murwillumbah murwillumbah@domainprincipal.com.au W W domainprincipal.com.au Government approved nursing home. 100 beds in total. Permanent and respite, dementia high and low level care. Nerang Nursing Centre 6 Mylor St Nerang nnc.admin@clanwilliam.com.au W W clanwilliam.com.au 81 bed/24 hour high care nursing centre providing support to elderly and their families. Physiotherapy and diversional therapies. Chiropody, visiting hairdresser, massage therapist. Office open 8.30am - 5pm. Paradise Lakes Care Centre 360 Oxley Dr Runaway Bay plakes@tpgi.com.au 3 houses each with 16 rooms with ensuites. 48 beds in total. Ageing in place. Hostel accommodation (low care). No respite. Government approved. 12

15 Roslyn Lodge Aged Persons Complex 24 Main Western Rd North Tamborine W W prescare.org.au Located in the lush rainforests of the Gold Coast hinterland on scenic Tamborine Mountain with 38 beds, (includes 8 dementia care and one respite bed). RSL Care Galleon Way Currumbin Waters gailbruce@rslcare.com.au W W rslcare.com.au 15 studio apartments - independent living units. 20 room special care units for aged people with dementia. 55 low care units and 50 high care units. St Andrews Lutheran Aged Care 2 Sullivan Rd Tallebudgera standrews.ac@lccqld.org.au 72 bed aged care facility as well as 22 independent living units (1 and 2 bedroom). St James Park Care Centre (Ibis Care) Helensvale Rd Helensvale stjames@ibispl.com.au W W ibispl.com.au 66 single en-suite rooms and 4 double rooms offering permanent high and low care nursing. Respite may be available on application. ACAT assessment required. Trusted residential aged care. Star Gardens 14 Brooklands Dr Beaudesert enquiries@stargardens.org.au W W staragedliving.org.au aged care facility with 76 beds - 1 respite, 36 high care, 40 low care. Tall Trees Ocean View Supported Living Community Banora Point 2-4 Terranora Rd Banora Point info@talltrees.net.au W W oceanviewbanorapoint.com A supported living community offering 24 hour care in your own apartment. No ACAT assessment required. We offer all the benefits of independent living with flexible levels of care including nursing, personal and domestic services to suit your needs. Villa La Salle 32 Bauer St Southport admin.southport@svcs.org.au W W caritascare.org.au Buy-in available. Low to high care hostel units and respite available. 106 self contained units. Mass daily. Wongaburra Garden Settlement for the Aged 210 Brisbane St Beaudesert payroll@wongaburra.com.au High care/low care, secure area. 16 extra services with 7 respite (high and low care). Retirement villages Aveo Amity Gardens Ashmore 5 Lochinvar Ct Ashmore retirementenquiries@fkp.com.au W W aveo.com.au Quiet secure retirement village. Independent living units with a range of onsite facilities. Aveo Robina 1 Glenside Dr Robina retirementenquiries@fkp.com.au W W aveo.com.au Independent living units for the over 55 s, located in the Robina neighbourhood. 24 hour emergency call system. Ring or for information on on-site facilities. Aveo Southport Gardens 4 Beryl St Southport retirementenquiries@fkp.com.au W W aveo.com.au A retirement village with 1 or 2 bedroom independent living units. A range of onsite facilities available. Aveo The Domain Country Club Ashmore 74 Wardoo St Ashmore retirementenquiries@fkp.com.au W W aveo.com.au A retirement country club with independent living units and 1 bedroom serviced apartments. Aveo Tranquility Gardens Helensvale 5 Mildura Dr Helensvale retirementenquiries@fkp.com.au W W aveo.com.au A retirement village with independent living units and a range of onsite facilities. Blue Care Elanora Gardens Elanora 1 Pines Lane Elanora retirementliving@bluecare.com.au W W bluecare.org.au Comfortable, secure independent living for the over 65s with 24 hour emergency system. Elanora Gardens is co-located with a Blue Care aged care Facility. Has 14 units. Ring or for information about our on-site facilities. Blue Care Lakeside Village Mermaid Waters 1-3 Aquila Ct Mermaid Waters retirementliving@bluecare.com.au W W bluecare.org.au Comfortable, secure independent living for the over 65s with 24 hour emergency system. Has 36 units. Ring or for information of on-site facilities. Blue Care Pioneer Place Southport 17 Meron St Southport retirementliving@bluecare.com.au W W bluecare.org.au/pioneerplace A Blue Care retirement village with 24 hour emergency system. Has 21 Units. Ring or for information of on-site facilities. Earle Haven Retirement Village 62 Lawrence Dr Nerang marketing@earlehavenretirement.com.au W W earlehavenretirement.com.au A retirement village at Nerang. Ring for information on on-site facilities. Gateway Lifestyle 22 Handsford Rd Coombabah nevbev@hammondvillage.com.au W W hammondvillage.com.au Owner-occupied homes in a Village for the over 55 s at Coombabah. Ring for information on our on-site facilities. Golden Age Village Southport (Independent Living) 60 Ridgeway Ave Southport garv@cofcqld.com.au W W care.cofcqld.com.au 13

16 A retirement village in Southport. Ring or for information on on-site facilities. Lady Small Haven Retirement Community Benowa 60 All Church Ave Benowa W W cofcqld.com.au A retirement village at Benowa. Ring for information about on-site facilities. Melody Park Retirement Resort Nerang 261 Gilston Rd Nerang E E sdaac.com.au WWinfo@melodypark.com.au Qld Adventist retirement village at Nerang. Ring or for information of on-site facilities. RSL Galleon Gardens Retirement Community Galleon Way Currumbin Waters gailbruce@rslcare.com.au W W rslcare.com.au A retirement village at Currumbin Waters with 24 hour call system. Ring or for information on on-site facilities. Tall Trees Ocean View Supported Living Community Banora Point 2-4 Terranora Rd Banora Point info@talltrees.net.au W W oceanviewbanorapoint.com A supported living community offering 24 hour care in your own apartment. No ACAT assessment required. We offer all the benefits of independent living with flexible levels of care including nursing, personal and domestic services to suit your needs. Villa La Salle Retirement Village Southport 32 Bauer St Southport admin.southport@svcs.org.au WWcaritascare.org.au A retirement village in central Southport with on-site manager Mon-Fri 8-4pm. Ring for information of on-site facilities. Animals and birds Animal/bird/fish clubs Beenleigh Bird Breeders Assoc PO Box 5021 Eagleby the_durrants@bigpond.com Held at Community Centre, Friar Rd, Eagleby. Club, 2 bird sales. Library and magazines. Trips to other aviaries. Guest speakers at monthly meetings 1 st Tue of the month at 7pm. Everything to do with birds. GC Aviary Bird Assoc Inc PO Box 7003 GCMC Bundall innflyte@tpg.com.au W W goldcoastaviarybird.org.au To develop public interest in conservation and husbandry of native exotic birds. Meeting venue at Main Pavilion, Mudgeeraba Show Grounds on the 3 rd Fri of each month at 7.30pm. GC Cat Club Inc PO 1003 Ashmore City goldcoast.catclub@gmail.com W W goldcoastcatclub.com Provides advice on cat care, boarding, grooming and promotes responsible cat ownership. Members include registered breeders and cat lovers. Information for new exhibitors, new members welcome. Shows in February and June each year. GC Dog Obedience Training Club Inc PO Box 143 Southport gcdotc@yahoo.com.au W W goldcoastdogobedience.com Affordable reward based obedience classes and puppy kindy for the general public. Evening classes. Pre-enrollment required. Meet at Ron Short Park, Alicia St, Southport. Book in advance. Ring for details of courses. Surfers Paradise Budgerigar Club Showgrounds Worongary Rd Mudgeeraba info@spbudgerigars.com W W spbudgerigars.com Club meets on the 2 nd Wed of every month at 7.30pm at the small hall, Mudgeeraba Showgrounds. Birds always on show and for sale. Come along and learn about this wonderful hobby. Enjoy supper and meet new friends. WAAG - Wild About Agility GC James Overall Park Brighton Pde Southport 4215 W W waagagility.net Visit website to contact by for events etc. To educate people about dogs in a fun environment. Animal welfare groups AWLQ (Animal Welfare League Qld) Shelter Rd Coombabah pr@awlqld.com.au W W awl.qld.com.au Care for 10,000 strayed and abandoned animals a year in SE Qld. Rely on community support as not Government funded. Key focus: To find new homes for surrendered and abandoned animals whilst educating the community. Lost or stray animals: Phone AWLQ Rehoming Centre Shelter Rd Coombabah W W awl.qld.com.au Rehoming Centre for strayed and abandoned animals. Operating hours for Rehoming: Mon-Sun from 10am - 4pm, operating hours for viewing: Mon-Sun from 10am - 5pm. PALE (People Against Live Exports) 33 Sweetgum St Ashmore livexports@optusnet.com.au W W livexports.com People against live exports hoping to ban live exports of animals. RSPCA Gold Coast & Hinterland Branch PO Box 3025 Burleigh Town gcbranch@rspcaqld.org.au Operate 5 thrift stores and offer a large items donation pick-up service and delivery from West Burleigh location. No RSPCA animal shelter on the Gold Coast but Miami Adoption Centre operates through a foster care system. Conduct educational programs. RSPCA Qld 139 Wacol Station Rd Wacol admin@rspcaqld.org.au W W rspcaqld.org.au 14

17 Animal shelter, adoption centre, vet services etc. Lost and Found phone Adopt-a-Pet phone Shelter is open 24 hours a day for in-coming animals and adoption centre is open Tue-Sun. For Call Centre phone Wildcare Australia Inc PO Box 2379 NMC enquiries@wildcare.org.au W W wildcare.org.au Emergency hotline: 24 hours/7 days if you find sick, injured or orphaned wildlife. Nonprofit organisation dedicated to the rescue and rehabilitation of native life. Visit our website for comprehensive information on how to assist an animal in need. Bees GC Amateur Beekeepers Society Gold Coast cjmac11@hotmail.com W W gcabs.net.au Aim: To promote the hobby of beekeeping and provide information and assistance to fellow members and members of the public in relation to the keeping of Honey Bees. Monthly meetings: Alternate 3 rd Sat/3 rd Sun at 10am. Monthly newsletter The Buzz. Pet cemeteries Pet Cemetries/Memorials 1/5 Rothcote Ct West Burleigh 4219 See Yellow Pages phone directory gc.petmem@bigpond.com.au W W petseternalpeace.com.au Pride themselves for prompt and personal service. Mon-Fri 9am - 5pm, Sat 9am - 12pm. See website for further information. Pounds and refuges David Fleay Wildlife Park West Burleigh Rd Burleigh Heads W W nprsr.qld.gov.au Conservation park which enables people to see some of our native animals and raise community awareness on the need to protect them. Open 7 days a week. City of Gold Coast Pound (Animal Welfare League of Qld) Shelter Rd Coombabah mail@awlqld.com.au W W awlqld.com.au Pound and sanctuary for lost and found animals e.g. dogs, cats and stock. Open Mon-Fri 8am pm, Sat 8am pm and 10am - 2pm public holidays. Closed Sun. For Animal Welfare League phone to care for and find suitable homes for stray and unwanted animals. RSPCA Tweed Shire 48 Boyd St Tweed Heads tweedrspca@rspcansw.org.au W W rspcansw.org.au Tweed Shire adoption centre for animals open 6 days a week 9.30am - 4pm. Thurs off. Society for the prevention of cruelty to animals NSW. Business and professional Business advice ASIC (Australian Securities & Investment Commission) Level 20 Commonwealth Bank Building 240 Queen St Brisbane W W asic.gov.au Independent Commonwealth Government body. Corporate, market and financial services regulator. Power to protect consumers against misleading conduct affecting financial products and services. Deal with company registration and company checks. AusIndustry Gold Coast Level 1/26 Marine Pde Southport rowena.ryan@industry.gov.au W W ausindustry.gov.au Provide a convenient resource to help local businesses obtain information on the many forms of assistance available and advise on the application process. Australian government principal business services provides incentives to help Australian business. Business Name Registration (Office of Fair Trading) 7 Short St Southport BrisbaneOFT@deedi.qld.gov.au W W fairtrading.qld.gov.au Ring enquiry line from 8am - 6pm Mon-Fri for registering Business name in Queensland. Visit The Office of Fair Trading or download an application form from the website. Office hours Mon, Wed, Thu and Fri 8.30am pm and Tue 9.30am pm. Queensland Building and Construction Commission (QBCC) Suite 26/86 Robina Town Centre Dr info@qbcc.qld.gov.au W W qbcc.qld.gov.au Customer service centre for advisory information and development services for home builders. Investigates complaints against constructions completed by registered builders. Issues owner/builders permits. Controller of registered builders in Queensland. Smart Licence (Dept of Employment and Economic Development) PO Box 974 Spring Hill W W smartlicence.sd.qld.gov.au For information on licences required for operating a business in Queensland. Will provide tailored business licensing and information. Application forms and Smart Licence Online lodgment. Small Business web site - smartsmallbusiness.qld.gov.au. Tourism Major Events - Small business and Commonwealth Games 80 Ann St Brisbane business@dtesb.qld.gov.au W W business.qld.gov.au GOBiS and Smart Business Resource Centre can be accessed on phone Open Mon-Fri. Business and professional clubs ARAMA (Australian Resident Accommodation Managers Assoc Inc) GPO Box 2477 Fortitude Valley BC goldcoast@arama.com.au E E arama.com.au Professional association for management right owners for members who manage complexes of 10 or several hundred units, holiday or permanent rental and/or a mixture of both. ARAMA QLD Gold Coast have monthly social and information meetings. 15