Intensive Course on International Trends in Clinical Quality, Risk Management and Patient Safety: Proven Strategies

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1 International Trends in Clinical Quality, Risk Management and Patient Safety: Proven Strategies Sponsored by: Sharon Kleefield, Ph.D. Healthcare Quality Director, Harvard Medical International, Lecturer, Harvard Medical School - Paula Lobato de Faria, Ph.D. Health Law and Biolaw Associate Professor, National School of Public Health, New University of Lisbon - Fernando Leal da Costa, M.D. Health Management Assistant Professor, National School of Public Health, New University of Lisbon

2 PRESENTATION OF THE COURSE The National School of Public Health of the New University of Lisbon is an academic institution with a well-known tradition on intervention in the healthcare system, including a deep concern with the improvement of healthcare quality and safety of healthcare units in Portugal. This course is the output of a collaboration between the ENSP and Dr. Sharon Kleefield, lecturer at Harvard Medical School, on clinical quality, risk management and patient safety which are nowadays international and interdisciplinary critical topics in responsible healthcare delivery. Objectives This course will provide a practical and evidence based approach to designing quality system in healthcare organizations. More specifically, the participants of this course will be able to identify strategies for improving quality in their healthcare units or services and to assess and build capacity, using proven models for quality and performance measurement in healthcare units. Accreditation models will be discussed, including practical methods for assuring positive survey outcomes. PRESENTATION OF THE TEACHERS Sharon Kleefield, also the Director of Healthcare Quality at Harvard Medical International, is one of the recognized international experts on clinical quality, with a wide international experience, having worked with some of the best hospitals worldwide, including 8 years as Director of Clinical Quality at the Brigham and Women s Hospital, a teaching hospital of Harvard Medical School. Paula Lobato de Faria, professor of Health Law and Biolaw has also a vast experience in legal and ethical strategies for implementing new instruments for improving the quality and safety of the healthcare delivery system, including health regulations, patient rights and professional liability. Fernando Leal da Costa is an oncologist and a professor of clinical governance and health management at the National School of Public Health, being also the health policy advisor for the President of the Republic.

3 TARGETED AUDIENCE This course should be attended by physicians and management professionals of health care units. FEE* 600 Euros. CONDITIONS Good written and oral knowledge of the English language. METHODOLOGIES Exposition of basic concepts; audiovisual presentations with videos of foreign experiences; casestudy approaches; referential texts analysis. BIBLIOGRAPHY All needed materials will be delivered in the room. CERTIFICATE If the course has been fully attended a Certificate of Completion will be given with the signature of the faculty. * Coffee breaks and lunch on both days included

4 Program 1st Day - 25th January Friday Presentation of the course, teachers and participants Definition of fundamental concepts Clinical quality, risk management and patient safety: Harvard video presentation From risk management to patient safety historical development and current international trends The importance of quality systems for managing risk in healthcare organization Lunch A practical, cross-cultural model for managing quality, risk, and performance outcomes Group exercise and gap analysis 2nd Day - 26th January Saturday Evidence based Patient Safety Goals case studies and strategies for implementation in your organization Patient safety: Norms, recommendations and rights present and future trends Lunch Accreditation systems : local and international approaches; practical approaches to successful accreditation Exercise : Designing your organization for leadership in quality and building leadership capacity Closing Session

5 COURSE LOCAL Escola Nacional de Saúde Pública Av. Padre Cruz Lisboa Portugal CONTACTS General: Academic Services: Practical Details

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