Broadband Phone Service

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1 Broadband Phone Service

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3 Table of Contents Broadband Phone from Consolidated Communications Broadband (VoIP) Phone Configuration Broadband Phones Cisco Unified IP Phone 7975G Cisco Unified IP Phone 7965G Cisco Unified IP Phone 7945G Cisco Unified IP Phone 7962G Cisco Unified IP Phone 7942G Cisco Unified IP Phone 7911G Accessories Power Cube for Cisco Phones Power Injector for Cisco Phones Power Cord for Cube and Injector Wall Mount for Cisco 7900 Phones 7915 Expansion Module Single Footstand for 7915 Double Footstand for 7915 Plantronics Wireless Headset CS55 Plantronics Wired Headset H171 Plantronics Wired Headset Cord LAN Equipment Cisco Express Port PoE Switch Adtran Port PoE Switch Linksys 10/100 8-Port PoE Switch Dlink DSS 24-Port Switch Dlink DSS 16-Port Switch Software Console Assistant SoftPhone Call Recording Uninterruptible Power Supplies (UPS) APC Backup-UPS RS/XS APC Backup-UPS RS 1500 WiFi Cisco WAP200 Access Point Business Features Find Me/Follow Me: Accessibility for Business Cost-Effective Call Center Solutions for Hosted Call Center Agents & Supervisors Record and Monitor Live Calls Application Server Web Portal Features What you need for Service Installation 1

4 Broadband Phone Service from Consolidated Communications [Simply brilliant!] 2

5 [ ] Broadband Phone (often called VoIP, or Voice over Internet Protocol) is quickly becoming the voice and data technology of choice for businesses. To get the most out of your Broadband Phone service, choose a provider that meets key performance points. Consolidated combines voice and data for a cost-effective solution. While some providers offer voice and data services as separate products, Consolidated delivers voice and Internet as a single solution. This is a much more cost-effective delivery method than having connectivity for both services separately. Consolidated runs multiple servers. Some Broadband Phone providers run only one server. Consolidated, on the other hand, may utilize up to seven servers for one customer, such as a media server, voice mail server, Web server and conference server. This results in a much more dependable and multi-functional service. Consolidated provides service on our own proprietary network. With Broadband Phone service from Consolidated Communications, you have a private, dedicated connection to our network. This means we control your voice and data traffic end-to-end, and we provide quality of service to insure there are no delays. Consolidated Broadband Phone service includes all necessary equipment, as well as installation. Consolidated Communications has been delivering voice service for more than a century and also is a proven provider of Internet service. Consolidated provides technical support after the sale. We offer 24/7 technical support plus local sales representatives and engineers who are available to you for troubleshooting and to consult about all your voice and data needs. Consolidated can meet your company s needs now and in the future. We have the technology and manpower to meet emerging needs as your business grows. Consolidated s Broadband phone service included extensive calling features and a Web portal for true mobility. With Broadband Phone from Consolidated, you get top-quality voice services as well as voice mail, unified messaging, a Web portal that s accessible from any PC with Internet access, time-of-day call routing, find-me functionality, and true mobility so employees can work from their homes or when they re on the road. Consolidated has a solid track record. Talk to our other Broadband Phone customers. See one of our Broadband Phone solutions in action. We re confident you ll like what you find. 3

6 Customer Consolidated Global Telephone Netwok Broadband (VoIP) Phone Configuration 4

7 Feature Server Voice Mail Conferencing Server Web Server Public Internet Consolidated Communications Telephone Network Landline Phone Customer 5

8 Broadband Phones << Cisco Unified IP Phone 7975G Cisco Unified IP Phone 7965G Cisco Unified IP Phone 7945G The Cisco Unified IP Phone 7975G is ideal for executives, major decision-makers, administrative assistants and those working with bandwidth-intensive applications on collocated PCs. >> Direct access to eight telephone lines (or a combination of lines, speed dials and direct access to telephony features). >> Five interactive soft keys for guidance through call features and functions. >> A large, backlit, easy-to-read color display. >> A hands-free speakerphone and handset and built-in headset connection. >> Capability to accommodate Extensible Markup Language (XML) applications. The Cisco Unified IP Phone 7965G is ideal for executives, major decision-makers, administrative assistants and those working with bandwidth-intensive applications on collocated PCs. >> Direct access to six telephone lines (or a combination of lines, speed dials and direct access to telephony features). >> Four intereactive soft keys for guidance thorugh call features and functions. >> A large, backlit, easy-to-read color display. >> A hands-free speakerphone and handset and built-in headset connection. >> Capability to accommodate Extensible Markup Language (XML) applications. The Cisco Unified IP Phone 7945G is ideal for most business situations and those working with bandwidthintensive applications on collocated PCs. >> Direct access to four telephone lines (or a combination of lines, speed dials and direct access to telephony features). >> Four intereactive soft keys for guidance thorugh call features and functions. >> A large, backlit, easy-to-read color display. >> A hands-free speakerphone and handset and built-in headset connection. >> Capability to accommodate Extensible Markup Language (XML) applications. 4 Purchase Price: $ Lease Price: $34.95/month Purchase Price: $ Lease Price: $29.95/month Purchase Price: $ Lease Price: $22.95/month

9 POWER ON! Cisco Unified IP Phone 7962G Cisco Unified IP Phone 7942G Cisco Unified IP Phone 7911G The Cisco Unified IP Phone 7962G fits the needs of managers and administrative assistants. >> Six programmable backlit/line feature buttons. >> Four interactive soft keys for guidance thorugh call features and functions. >> Audio controls for high-quality duplex speakerphone, handset and headset. >> Built-in headset port and integrated Ethernet switch. >> A large, backlit, higherresolution grayscale pixel-based display. >> Capability to accommodate Extensible Markup Language (XML) applications and double-byte languages. The Cisco Unified IP Phone 7942G is ideal for transaction workers. >> Two programmable backlit/line feature buttons. >> Four interactive soft keys for guidance thorugh call features and functions. >> Audio controls for high-quality duplex speakerphone, handset and headset. >> Built-in headset port and integrated Ethernet switch. >> A large, high-resolution grayscale pixel-based LCD display. >> Capability to accommodate Extensible Markup Language (XML) applications and double-byte languages. The Cisco Unified IP Phone 7911G fills the communication needs of cubicle, retail, classroom or manufacturing workers or anyone who conducts low to moderate telephone traffic. >> Four dynamic soft keys that provide guidance through core business features and functions. >> A pixel-based display that combines intuitive features, calling information and Extensible Markup Language (XML) services. >> Numerous important security features.. Purchase Price: $ Lease Price: $19.95/month Purchase Price: $ Lease Price: $12.50/month Purchase Price: $ Lease Price: $9.50/month 5

10 EVERYTHING Accessories << Plantronics Wireless Headset CS55 Three hundred foot range. Ten hours talk time. This headset can be used with all Cisco Phones. >> Voice-dedicated 1.9GHz DECT technology provides uncompromised audio quality and the lowest probability of interference. >> The CS55 gives workers 10 hours of unencumbered talk time and the option of remote answering, so they never miss calls when away from the workstation. >> An extended boom and noise-canceling microphone filter out background noise, so listeners hear conversations clearly. >> Both stylish and comfortable, the CS55 can be converted to over-the-ear, over-the-head or behind-the-head styles. >> Includes a one-year warranty. 8

11 YOU NEED! See your sales representative for pricing information. Plantronics Wired Headset H171 Cisco 7915 Expansion Module Wall Mount for Cisco 7900 Phones Convertible, Voice Tube headset. This headset can be used with all Cisco phones. This Module adds additional buttons to a receptionist phone. This mount allows you to place a Cisco phone on a wall. Power Cube for Cisco Phones Power Cord for Cube and Injector Plantronics Wired Headset Cord Used to power Cisco phones when PoE switch is not used. Power Injector for Cisco Phones Use this Power Cord for Power Cubes and Injectors. Single Footstand for 7915 This cord attaches a headset to the phone. Double Footstand for 7915 Remotely powers a Cisco Phone over PoE when a PoE switch is not used. The Footstand attaches the 7915 Expansion Module to the phone. The Footstand attaches the 7915 Expansion Module to the phone. 5

12 LAN Equipment << MAKE THE MOST Cisco Express Port PoE Switch NetVanta Port PoE Switch SRW20MP Port PoE Switch The Cisco Catalyst Express 500 Series Switches are a new family of fixed-configuration managed Ethernet standalone devices that provide wire-speed Fast Ethernet and gigabit Ethernet connectivity, enabling enhanced LAN services for businesses with up to 250 employees. The Cisco Catalyst Express 500 Series offers integrated security, quality of service (QoS), and features optimized for integration with Cisco wireless LAN (WLAN), security, and IP telephony solutions. Use with a battery backup system to insure phones stay up in a power outage. 4 The NetVanta 1234 is a fully managed Layer 2 Ethernet switch designed for costeffective Ethernet switching. This scalable, full-featured product is suitable for networks requiring Layer 2 switching for interconnecting LAN devices or network segmentation. Ideal for new installations, network upgrades, or protecting the organization with advanced security capabilities, these switches are perfect for business-class applications requiring Fast Ethernet. Dlink DSS 24-Port Switch The DSS-24+ is a high-performance unmanaged Layer 2 switch designed to increase cable connectivity to distant servers or backbones. It s an ideal solution for small business environments. For wireless and VoIP, the SRW208MP supports the IEEE802.3af standard for Power over Ethernet (PoE). With automatic load-sensing, the power control circuitry automatically detects PoE on an end-device before providing power. Powerfeeding of Ethernet is limited for fixed 10BASET/ 100BASE-TX ports. Provides maximum output power per PoE port up to 15.4W on all eight ports simultaneously. It also includes independent overload and short-circuit protection for each port and LED indicators for power status per PoE port. Dlink DSS 16-Port Switch The DSS-16+ unmanaged desktop switch adds up to fifteen additional computers or other Ethernet-enabled devices to increase the functionality of your business network.

13 OF YOUR LAN Software << Console Assistant SoftPhone With the Console Assistant, receptionists and group attendants can easily handle incoming calls on screen. >> Line-status indicators for up to 300 phones. >> Corporate directory with point-and-click transfer. >> Drag-and-drop functions. >> Camp-on feature. >> Log-in for multiple users with personal settings. >> 200 speed dials. >> User preference settings. >> Presence information (BLF) for monitored employees, including: Active Out of Service Idle Do Not Disturb Hold Forwarded Ringing Based on Session Initiation Protocol (SIP), this software phone is installed on a laptop computer for use on the go. >> SIP SoftPhone. >> Video support (6.0). >> Network version control. >> Support for up to four lines. >> Shared line appearances (6.0). >> Full Web Portal integration (6.0). >> Tool tray alert of incoming calls. >> Three-way conference. >> Blind transfer. >> Voice mail. >> Do Not Disturb. >> Configuration options. >> Redial. >> Mute. 11

14 UPS and WiFi Solutions << APC Backup-UPS RS/XS APC Backup-UPS RS 1500 Cisco WAP200 WiFi Access Point 4 This battery backup for VoIP equipment provides an uninterupted power supply (UPS) to keep your system operating in the event of a power outage. >> Reserves power capacity and run time for connected equipment that requires battery backup while providing surgeonly protection for less critical equipment. >> Surge-only outlets protect connected loads from surges, spikes, lightning, and other power disturbances. >> Audible alarms provide notification of changing utility power and UPS conditions. >> Battery replacement without tools is quick and easy. >> Microprocessor-controlled battery charging and diagnostic testing ensures maximum battery life. This device provides additional battery capacity for larger installations or extended backup time. >> Provides 865 Watts/150 VA >> Has (6) NEMA 5-15R battery backup connections and (2) NEMA 5-15R surge protection outlet connections. >> Preserves power capacity and run time for connected equipment that requires battery backup while providing surgeonly protection for less critical equipment. >> Provides protection of connected equipment from power surges on the data lines. Add PCs with High-Speed Internet access to your network with no cabling hassle. The WAP200 Access Point enables the addition of Wireless-G (802.11g) or Wireless-B (802.11b) devices to your network without even requiring a power plug. >> Increases wireless throughput and range and reduces dead spots in the wireless coverage area with RangeBooster technology. >> Connects to Power over Ethernet devices, simplifying installation and eliminating the need for and cost of installing external power supplies. >> Protects network traffic to safeguard business information with enhanced security, including advanced encryption and security monitoring for additional visibility. >> Provides consistent network performance with integrated quality of service to support voice and video applications.

15 Broadband Phone Business Features [ Helping your ] business grow! 13

16 [ ] Broadband Phone service from Consolidated Communications has the features your business needs to get the job done. Enhanced Business Feature 911/E911 Description Emergency service calls receive preferential treatment, dropping non-calls when trunks are busy, notifying an on-premise security office or other contact. Abbreviated Dialing Provides for up to 100 two-digit speed-dial phone numbers. Additional DID Dependent on CPE devices, up to three additional DID numbers can ring into a subscriber s prime line providing distinctive ringing. Anonymous Call Rejection Rejects calls from callers who block their Caller ID information. Authorization Codes Provides use access to dialing long distance or international when this code is entered before making an outgoing call. Automated Attendant with Announcements A default (but optional) menu service allowing incoming callers to select a menu choice and be transferred directly to an employee or receptionist, fully customizable to route calls by department, extension, name, hunt groups, lines, queues, externally, etc. Automatic Disaster Recovery Automatically enables the user s Remote Phone configuration in the event that the user s phone goes out of service as a result of a connectivity problem. Billing/Account Codes Allows the user to assign an account code, billing number, project number or client number to a specific call for tracking purposes. Call Back Queuing for ATB Allows the user to initiate a return call when the all trunks busy is rectified. 14

17 Enhanced Business Feature Call Duration Display Call Forward All Calls Description If the subscriber is provisioned with a display telephone, the current call duration time will be displayed across the LCD. Allows a user to forward all incoming calls to an internal or external number. Call Forward Busy Allows a user to forward all incoming calls to an internal or external number in the event that all the subscriber s lines are in use. Call Forward Do Not Disturb Allows a user to forward all incoming calls to an internal or external number in the event the subscriber has enabled Do Not Disturb. Call Forward No Answer If no one answers the phone after a designated amount of ring seconds, this feature will forward the incoming call to an internal or external number. Call Forward Out of Service Automatically forwards inbound calls to an internal or external number if the user s phone goes out of service as a result of a connectivity problem. Call Return When the subscriber dials 69, the most recent * incoming call to this number will be returned. Call Trace When an offensive call is received, the subscriber can trace it buy dialing * 57. Call Transfer Blind Allows a user to extend either an incoming or outgoing call to an internal or external number without announcing the caller. Call Transfer Supervised Allows a user to extend either an incoming or outgoing call to an internal or external number announcing the caller before the transfer is completed. 15

18 Enhanced Business Feature Call Transfer Priority Call Waiting Call Waiting/Caller ID Description Allows a user to extend either an incoming or outgoing call to an internal number immediately. Allows the user to put one call on hold while answering a second call. The subscriber can see the Caller ID information of an incoming call while connected to an existing call. Call Waiting/ Caller ID Manager Allows the user to manage incoming calls without interrupting a current active call. Caller ID Caller ID Block Call Intercept Caller ID Outbound Cancel Call Waiting Shows the name and number of the calling party on the telephone display. Blocks the subscriber s Caller ID name and number information from being shown to the receiving party when the subscriber makes a call. Calls to an old or unused telephone number can be redirected to another number or to an announcement. Calls made form this line can appear as the main line. Allows the user to disable Call Waiting for a particular outgoing call. Class of Service Call Restrictions When provisioned, a subscriber s dialing can be restricted to allow/disallow local dialing, long distance, international calls, etc. Date/Time Display If the subscriber is provisioned with a display telephone, the current time and date in the subscriber s time zone will be displayed on the telephone. DC Pickup Allows a user to choose which ringing phone within their group they want to answer. 16

19 Enhanced Business Feature DID Description Users can be provisioned with direct incoming telephone numbers that do not require inbound calls to go through an attendant before ringing their phone. Do Not Disturb Routes all incoming calls to a subscriber s voice mail account or alternate Do Not Disturb destination. Find Me No Answer Routes an inbound call to a predefined list of locations (e.g., mobile phone, home phone, etc.) when the call isn t answered by the subscriber at their service telephone. Forward to Voice Mail Selectively forwards calls, based on Caller ID, to the subscriber s voice mail account playing their Busy voice mail greeting. Group Pickup Allows a user to answer another ringing telephone within their group. Hold Subscribers can place calls on hold and can resume the call from the same telephone. Hold on Queuing If the user stays on the line when a busy line is reached, the system automatically will attempt to try the call again. Hot Line When the subscriber goes off-hook on this device, it automatically will ring another telephone. Hunt Groups Users can be in a hunt group where incoming calls ring multiple phones in a pattern or all at once. Intercom Allows subscribers to make extension-to-extension calls between IP phones with speakerphones. Last Number Redial Redials the most recent number, internal or external, that was dialed from this telephone. 17

20 Enhanced Business Feature Multi Call Park Description Enables the subscriber to place a call on hold and allows any user with the company to pick up the call. Multiple calls can be parked at one time. Message Waiting Indication Notifies the subscriber of new voice mail messages via visual indicator and/or stutter dial tone (depending on the user s phone s specific capabilities). Meet-Me Conferencing Allows a subscriber to reserve, modify and delete conference reservations and provides for in-conference floor-control features via IVR and or Web-based management window. Multiple Bridged Line Appearances Multi-line telephones can be provisioned with more than one line appearance where the secretary can answer the call, place the call on Hold, and the manager can pick up the call from the line appearance on a different phone. Multiple Station Appearances Multi-line phones can be provisioned with more than one line appearance based on the number of available lines on the telephone. Music on Hold Individual subscribers, groups or entire company s can be provisioned with separate Music on Hold, which can be a music file or music source (e.g., Muzak). Mute Subscribers provisioned with speakerphones can mute/unmute active calls with a single button. N-Way Conferencing Allows a user to initiate a conference call between multiple parties on demand or ad hoc. Non-DID Users can be provisioned with four-, five- or six-digit internal extension telephone numbers that do not require inbound external calls to go through an attendant before ringing their phone. 18

21 Enhanced Business Feature On-Hook Dialing One-Touch Transfer On-Net Flexible Routing Description With certain devices, subscribers can dial a number without picking up the handset. Allows a subscriber to store telephone numbers as speed dial buttons on IP phones to perform quick transfer functions. Ability for on-network calls to attempt to route in-network calls through the service provider network before attempting to route them through the PSTN. This can be configured on a customer-by-customer basis. Permanent Caller ID Blocking Blocks the display of the subscriber s phone number for all outgoing calls (except calls to 911). Priority Call List Privacy Guard Remote Call Forward This feature, based on Caller ID, insures that calls in this list are treated with priority by assigning a distinctive ring to their incoming call. Prevents unwanted anonymous calls from reaching the subscriber. Anonymous callers are prompted to state their name or enter an access code to complete the call. Allows a user to dial a telephone number to enable the Call Forward All Calls feature without being at their IP phone. Remote Phone (Sim Ring) Subscribers can enable this feature to allow the use of an analog phone with all the personality of their IP phone for inbound and outbound calls. Selective Call Block List This feature selectively rejects calls received from a predefined list of telephone numbers. Selective Call Forward List This feature selectively forwards calls received from a predefined list of telephone numbers to a predetermined forwarding destination. 19

22 Enhanced Business Feature Single Channel Park Description Enables the subscriber to place a call on hold and allow any user within the company to pick up the call. Only one call can be parked at a time. Speed Dial Allows a subscriber to store and dial telephone numbers on speed-dial buttons on IP phones or on speed-dial numbers if using an analog phone. Station-to-Station Dialing Allows users to dial other users within the same business group by either a four-, five- or six-digit extension. Time-of-Day Call Routing Subscribers can confirgure time-of-day routing for incoming calls. Urgent This feature is based on Caller ID and, when configured, the call will alert the subscriber through their telephone display when a call is urgent. Virtual Ring Provides indefinite ringing when calls are received from a predefined list of telephone numbers without presenting the call to the user or routing the call to the user s voice mail. 20

23 Find Me/Follow Me: Accessibility for Business [ Designate how ] calls are directed and answered! 21

24 [ ] directed to them based on time of day/day of week. Users also can The Consolidated Communications Application Server allows users to configure how specific calls or all calls will be designate how they wish to answer the calls. Business requirement. Missing an important call can be crucial to a business. Some small-to-medium-sized enterprises conduct virtually all their business over the telephone. Missing a call in this situation could mean that a competitor gets business that was meant for you. Missing an important call from a teacher, relative, doctor s office, etc., also can be just as frustrating and sometimes timeconsuming. Missing a call from your child about a forgotten field trip permission slip after you ve already left for work can cause others to be frustrated by your inability to be reached when you are needed most. Challenges. Just as technology advances, so does the rate at which we are on the go. Today, our personal and business schedules find us darting between meetings and traveling by any means necessary to meet with friends, peers and customers. Rarely are we found at home or sitting behind a desk. If you are one of these on-the-go people and find yourself unreachable by those who need you most, then Find Me is for you. Solution. Consolidated Communications Application Server provides the ability for users to manage the way calls reach them from an easyto-use browser interface. Service providers can provision and control who has access to Find Me and how many call-screening tries can be created. Benefits. The Find Me feature of Broadband Phone service from Consolidated has several benefits: Offers end-user control of incoming calls. Consolidates call treatments and call routing into one easy-to-use interface. Supports routing for: - All incoming calls. - Calls from specific numbers. - Time-of-day routing. - Day-of-week routing. - Multiple filtering levels. Step 1: Choosing a Find Me strategy Start by logging in to your Web Portal or Mobile Portal account. Within the Call Management tab, you can create one or more Find Me sub-tabs. Find Me lists can be one of three strategy types: Ring All. This strategy is implemented only when your main phone number is not answered. Sequential. This strategy is implemented only when your main phone number is not answered. Sim Ring. This strategy routes calls to this list at the same time the user s main number is ringing. 22

25 Step 2: Adding a Find Me list entry. Using the Add function, users can add their own telephone numbers to the Find Me list by using numbers already assigned for cell, home, office and other. Users can enter additional numbers not found in the My Numbers tab using the Other selection. Each Find Me list can contain up to 20 entries. [Insert first screen shot from hard copy.] Step 3: Choosing how a call will be answered. Each number that you add to a Find Me list can be configured to Find you differently. Users who want privacy and share the telephone with multiple people may choose to require that a password be entered before routing the call. Others want callers to enter a simply to ensure that the call is not * routed if an answering machine or voice mail service picks up. Still other users want to route the call immediately without any requirement or challenge. Configuration allows you to determine if you want the incoming Caller ID or the intended recipient to be announced when the call is routed for answering. For example, if you route important business calls to your home and someone else could answer, you can play this message: This is an incoming call for [name] from [number]. Please enter your password to accept the call or press 1 to route the call to voice mail. Step 4: Configuring incoming callers you want to hear. By using the Web Portal, you can control several parameters that provide flexibility about how incoming calls are answered. You can enable or disable a menu played to incoming callers when Find Me is reached in a No Answer situation and your voice mail is enabled. The default menu gives the caller this message: Please wait while we try and locate your party, or press 1 to leave a message. If you don t want callers to know that you aren t in the office (or at home), you can disable this announcement and menu. When the default message is disabled, an incoming caller will hear a traditional ring back or a personalized ring tone if one is applied to the call. Step 5: Configuring timeout values. You also can configure timeout values for each Find Me entry. If a challenge is enabled, the Menu Timeout value controls the amount of time you will hear the repeating menu of what to do with the incoming call. Your choices are: Answer the call with or a password (if configured). * Press 1 to route the call to voice mail. Hang up to ignore the call. 23

26 If you choose to ignore a call, the call will be routed to the next number in the Find Me list. (With a Sim Ring, other Find Me phones still may ring.) The call will be routed to the No Answer destination configured in call treatments or by the service administrator if all destinations have failed to answer. If configured, voice mail is the default ultimate destination. The No Answer timeout determines how long this entry is tried before the next entry is attempted (if you ve chosen a sequential progression) or routed to the No Answer destination. Step 6: Choosing what you see. Enabling the Show Caller ID flag helps you know who s calling. If the flag is disabled, your main number will be displayed, letting you know the call has been routed through Find Me. Step 7: Adding more than one list. You can add up to nine Find Me lists, using them for different incoming callers, different times of day or days of the week. For example, you may want one list to determine how calls during business hours are routed and another list for nights and weekends. Each list can include the same or different numbers and can be configured with different routing strategies and timeout values. Here are examples of sample configurations. Find Me during business hours: - Incoming Sim ring to cell phone - So callers will think you re in the office, there is no Please wait while we locate your party... announcement. - To save time, you aren t prompted to enter a or password to answer your cell * phone. - Disable Caller ID so you can identify work-related calls. Find Me on nights and weekends: - When you don t answer your phone, configure your office phone to go to your cell phone and then your home phone. - Announces to callers Please wait while we locate your party or press 1 to leave a message so they have the option of leaving a message instead of talking to you. - When a call is routed to your cell phone, you must press to answer the call. You can choose * whether to route the call to voice mail or ignore the call if you don t have time to talk. This entry will be attempted for 30 seconds before the call is routed elsewhere. If you don t answer your cell phone and the system is configured to route the call to your home, you can include an announcement that the call is for you and require a password in case someone else answers the phone. Step 8: Apply Find Me to all calls. After one or more Find Me lists are created, you can access the Call Treatment tab within Call Management to edit the default value if you want all calls routed through Find Me. 24

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