X1 Entertainment Operating System

Transcription

1 X1 Entertainment Operating System Here are your installation instructions. Take a peek inside

2 X1 Entertainment Operating System Installation Order All of the devices in your X1 Entertainment Operating System are designed to work together. Follow these steps to ensure seamless operation. Coax Connect to your set-top box Before you begin Locate your cable wall outlets. Connect to your wireless gateway If your wireless gateway and your set-top box need to be connected to the same cable wall outlet you will need to use a splitter. First Connect and activate your wireless gateway. The wireless gateway provides your XFINITY Internet/Voice services and WiFi network. If you received a wireless gateway, it needs to be set up and functioning properly before anything else can be activated. Second Connect and activate your primary set-top box. The primary set-top box is to be used with your main television. If you received a primary set-top box, set it up before any additional set-top boxes. Third Connect and activate any additional set-top boxes. If you ordered additional set-top boxes, you can set them up after you ve completed the necessary previous steps.

3 XFINITY Internet / Voice Connect and activate your wireless gateway

4 What you will need to get started: Coax XFINITY Wireless Gateway Coax cable cord You will need your new account number to complete activation. You can locate your account number within the My Account app or online. Things you might need: Ethernet Ethernet cable Only needed if you are NOT connecting with WiFi Splitter If you need to connect a second coax cable to the cable wall outlet Cable tacks If you want to run the coax cable neatly along a wall

5 Step 1 Connect your wireless gateway If this device is replacing an existing modem please disconnect it before proceeding. A Place your wireless gateway near a cable wall outlet, in a central location, away from windows and external walls. If connecting multiple devices to one cable wall outlet, you will need to use a splitter. B Screw one end of the coax cable to the Cable In/RF In port on your wireless gateway. Screw the other end to the cable wall outlet or one of the ports on the splitter. Cable In To connect your splitter to the cable wall outlet screw one end of a coax cable to the side of the splitter with the single port and the other end to the cable wall outlet. Coax C Plug the power cord into the back of your wireless gateway. Plug the other end into an electrical outlet. If your wireless gateway doesn t turn on, make sure your electrical outlet works. Also, check if your electrical outlet is controlled by a wall switch. D Wait until the, US/DS, and Online lights remain solid for 1 minute. The light may blink for up to 20 minutes. When lights stop flashing, move on to Step 2. US /DS US /DS If the lights do not stop blinking after 20 minutes, tighten the cables. Then try moving your wireless gateway to a different cable wall outlet. Online Flashing = Wait Online Steady = Ready For XFINITY Voice customers If you have XFINITY Voice service, connect your telephone to the Tel 1 connection on your wireless gateway using a telephone cord. Tel 1

6 Step 2 Connect to the Internet With WiFi With an Ethernet Cable Use a WiFi enabled device (laptop, tablet, phone, etc.) you used at your previous residence, and connect to your WiFi network. Then, open a web browser. If your device asks you for a PIN instead of a password, click Connect using a security key instead. or Plug the ethernet cable into your wireless gateway and your computer. Then open a web browser and move on to Step 3.

7 Step 3 Activate your service If you need help finding your new account number to complete activation: 1. Log in to your My Account app using your User ID. 2. Tap Account Information. 3. Account number is visible. Validate the service address to make sure the address you see is the new address. XFINITY Open a web browser and go to If you see the homepage, then your XFINITY Internet service is activated. Enjoy your new XFINITY services Account Number Phone Number If prompted to enter account information, you need to authenticate your account first. After completing the screens, it may take up to 20 minutes for your device to complete the full process. SSID Password If prompted to personalize your WiFi information, you need to complete these screens before proceeding. That s it, you re done Now you can connect any other WiFi or Ethernet devices to your network by repeating Step 2. Enjoy your XFINITY Internet Service.

8 XFINITY TV Connect and activate your set-top box

9 What you will need to get started: Coax HDMI XFINITY Set-Top Box Coax cable HDMI cable XFINITY Remote 2 AA batteries required cord TV plugged into power outlet

10 Step 1 Connect your set-top box If you will be connecting a wireless gateway make sure it is installed first. A Screw one end of the coax cable to the Cable In/RF In port on your set-top box. Screw the other end to the cable wall outlet or one of the ports on the splitter. Cable In To connect your splitter to the cable wall outlet screw one end of a coax cable to the side of the splitter with the single port and the other end to the cable wall outlet. Coax B Plug the power cord into your set-top box. Plug the other end into an electrical outlet. C Setup is different depending on if you are connecting an HDTV or a non-hdtv. Use the appropriate option below: For HDTVs Plug one end of the HDMI cable to the HD to TV port on your set-top box. Plug the other end into an HDMI port on your TV. Take note of which HDMI port you use on your TV. You will reference it later. For non-hdtvs or Screw one end of the coax cable into the Cable Out port on your set-top box. Screw the other end into the Cable In coax port on your TV. HD IN Cable Out HDMI Coax

11 Step 2 Activate your service A Turn ON your TV. Using your TV remote, press the input/source button. Select the name of the TV port you used in Step 1C. You should then see an activation screen on your TV. Input/Source TV AV HDMI 1 HDMI 2 If you don t see the Activation Screen, go back to Step 1C and make sure the HDMI cable is plugged into the HD to TV port. Also, make sure you re using your TV remote (not your XFINITY remote) to change the input/source on your TV. B To activate your service, you will need the Account Number. Enter your account information Welcome. Account Number: : Phone Number: : The XFINITY My Account app The My Account app provides easy to use tools to identify and fix common issues. Also, it allows you to view your balance and pay your bill. To download the app, search for XFINITY My Account in the Apple App Store or Google Play Store.

12 Need help? Watch videos, search FAQs and get troubleshooting support at or contact a customer service expert at XFINITY Keep for future reference Comcast. All rights reserved. X1 MOVERS SIK 0116