2100 Series VoIP Phone

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1 2100 Series VoIP Phone Installation and Operations Manual Made in the USA 3 Year Warranty N56 W24720 N. Corporate Circle Sussex, WI RP8500SIP (fax) Ver /15

2 Welcome to Rath Thank you for purchasing Rath s Emergency VoIP Phone. We are the largest Emergency Phone Manufacturer in North America and have been in business for over 35 years. We take great pride in our products, service, and support. Our Emergency Phones are of the highest quality. Our experienced customer support teams are available to assist with site preparation, installation, and maintenance. It is our sincere hope that your experience with us has, and will continue to surpass your expectations. Thank you for your business, Tom Touchett President Table of Contents Items Needed Page 2 Set-Up Page 2 Phone Programming Page 4 Volume Controls Page 4 Testing Page 5 Troubleshooting Page 5 N56 W24720 N. Corporate Circle Sussex, WI (fax)

3 Items Needed 1. Rath 2100-Series VoIP Phone 2. Static IP address for VoIP Phone 3. IP address of SIP Server and Authentication ID 4. PC with Network Interface Card Note: Address for VoIP phone must be on the same network as SIP Server 5. Battery backed up POE or 12v power source Setting Up VoIP Phone 1. Supply power to the VoIP Phone using either Power over Ethernet (POE) or 12 vdc Note: In 12 vdc, application power must be applied to SmartPhone VI as well as the VoIP Board 2. Connect LAN Port of VoIP Phone to PC using Ethernet cable 3. Change computer IP address a. Navigate to Control Panel b. Navigate to Network Settings c. Change IP to default IP address range of VoIP Phone (recommended is ) d. Change Subnet Mask (default is ) 4. Turn off wireless card on computer (if applicable) 5. Log into VoIP Phone a. Enter into web browser (Google Chrome or Mozilla Firefox is recommended) b. Log into ATA LOGIN: Admin PASSWORD: Navigate VoIP Phone a. Click Basic Settings under the menu options on left hand side b. Click Region under Basic Settings 7. Set Region Settings a. Set the CPTG to USA/Canada b. Set the Ring to USA/Canada c. Set time zone to corresponding time zone d. Click Submit Figure 1: POE Power Port (if using POE) Figure 2: LAN Port Connection pg. 2

4 Setting Up VoIP Phone (Continued) 8. Modify SIP settings a. Under Basic Settings click SIP b. Check box next to SIP Trunk to enable SIP Trunk c. Change SIP Trunk Mode to Proxy d. Enter SIP ID for extension Note: It will be the same as information on SIP Server e. Create Authentication ID Note: It will be the same as information on SIP Server f. Create Authentication Password g. Enter register Server Address (IP address of SIP Server) h. Click Submit 9. Modify FXS Settings a. Navigate to FXS under Basic Settings b. Check Enable box next to SIP FXS Port c. Insert SIP Extension in Name d. Enter device number for SIP ID in Number blank e. Click on the arrow under the second box (this will expand more programming options) f. Under Class of Service, only Attendant Transfer, Conference, Call Forward, and Blink Transfer should be selected g. Under Advanced and Disconnect Signaling, select Open Loop Disconnect h. The Open Loop Disconnect Timer should be set for 600msec 10. Change Network Settings a. Click Network Under Basic Settings b. Verify routing mode is in NAT c. Set the WAN IP Address to Static d. Set the IP Address e. Set the Subnet Mask f. Set the Default Gateway g. Click Submit 11. When window pops up asking to restart IP Interface, click OK 12. Wait 5 minutes for changes to take effect Connecting Device to Network 1. Connect VoIP Phone to network using WAN Port 2. Change the IP Address of the PC NIC Card to a useable address in same subnet as WAN Port 3. Connect PC to network 4. Open Command Prompt 5. Ping IP Address of the VoIP Phone 6. If Ping is successful, plug analog phone into FXS port and place a test call 7. After successful test call, 2100 Phone can be plugged in and is ready for operation pg. 3

5 Programming the Phone: Step 1. A. Press Enter Step 2. Begin Program Mode Program Emergency Numbers A. Press 1, Enter, (Phone Number), Stop To program numbers 2-5, repeat Step 2A Example: To program Emergency Number 2, Press 2, Enter, (Phone Number), Stop Step 3. Program Location Message A. To turn on message Press 1, 3, Enter, 2 B. Press 6, Record, (Wait for the Beep, Speak Message), Stop (to replay message, press 6, Play/Pause) C. Program frequency of message Press 1, 3, Enter, 0= Turn message off 1= Plays message (1) time 2= Plays message (2) times (default) 3= Plays message until receiving party presses * on their phone Step 4. To Exit Program Mode A. Press Stop for 3 seconds Key Pad Optional Programming Features Phone Line Check (Default is 10 minutes) Keypad: Press 3, 4, Enter, (4 Digit Number in HH:MM) To turn off press: 2 3 Enter Enter Enter 2 Remote: Press 3, 4, *, (4 Digit Number in HH:MM) To turn off press: 2 3 * * * 2 Example: 20 Minutes = 0020; 10 Hours = 1000 Adjusting the Volume: If the volume is too low or high, adjust it by referring to the diagram and instructions below. Rath SmartPhone Volume Adjust VR1 Mic Sensitivity VR2 Adjusting the Microphone: If the person you are calling reports your voice is not loud enough, increase the Microphone Sensitivity by adjusting VR2 ¼ turn clockwise (requires a small Phillips screwdriver). Adjusting the Speaker: If the voice of the person you call is not loud enough in the phone speaker, increase the volume by adjusting VR1 ¼ turn clockwise. pg. 4

6 Testing of the Phone: Push the silver emergency button to activate VoIP Phone: Did you hear a dial tone? Did red LED become a solid light when you pushed the button? Did red LED flash and someone started talking to you? Could you hear the other party clearly? (If no, see Adjust Speaker on the previous page) Could the other party hear you clearly? (If no, see Adjust Microphone on the previous page) If you have answered YES to all questions, you have successfully installed and tested your new emergency phone. Troubleshooting: Yes No Problem No dial tone when the button is pushed: Audio is low from the speaker: Audio is distorted from the speaker: Possible Cause & Fixes Check to make sure SmartPhone is connected to FXS port on VoIP board Verify network connection going into unit Speaker control needs to be adjusted Make sure the speaker holes are not blocked Speaker control needs to be adjusted Check connections on all components in unit and network cable Called party says audio is low: Microphone control needs to be adjusted Make sure the microphone holes are not blocked When called party hangs up, call stays connected: Phone system is not providing a disconnect signal. Verify open-loop disconnect settings on VoIP phone following procedure in FXS Set-Up. Phone appears nonfunctional. LED does not flash and no audio is heard from the speaker when button is pushed: Check to make sure SmartPhone is connected to FXS port on VoIP board Push button may be non-functional. Remove black switch JST connector from SmartPhone board and short across the 2 pins to check board. Verify 12V or POE power to SmartPhone circuit board Unit will not call out. LED by push button goes on, then immediately off: Check to make sure phone line is connected to FXS port on VoIP board VoIP phone may not be recognized on network Take a laptop on the same IP scheme of VoIP phone and PING IP address of VoIP phone through command prompt. Verify VoIP phone is showing on network. Settings on VoIP phone may differ from SIP Server and need to be changed pg. 5

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