Air Travel Consumer Report

Transcription

1 U.S. Department of Transportation Air Travel Consumer Report A Product Of The OFFICE OF AVIATION ENFORCEMENT AND PROCEEDINGS Aviation Consumer Protection Division Issued: October 2015 Flight Delays 1 August 2015 Mishandled Baggage 1 August 2015 Oversales 1 2 nd. Quarter 2015 January June 2015 Consumer Complaints 2 August 2015 (Includes Disability and Discrimination Complaints) Customer Service Reports to the Dept. of Homeland Security 3 August 2015 Airline Animal Incident Reports 4 August Data collected by the Bureau of Transportation Statistics. Website: 2 Data compiled by the Aviation Consumer Protection Division. Website: 3 Data provided by the Department of Homeland Security, Transportation Security Administration 4 Data collected by the Aviation Consumer Protection Division

2 TABLE OF CONTENTS Section Page Introduction 2 Flight Delays Explanation 3 Table 1 4 Overall Percentage of Reported Flight Operations Arriving On Time, by Carrier Table 1A 5 Overall Percentage of Reported Flight Operations Arriving On Time and Carrier Rank, by Month, Quarter, and Data Base to Date Table 2 6 Number of Reported Flight Arrivals and Percentage Arriving On Time, by Carrier and Airport Table 3 10 Percentage of All Carriers' Reported Flight Operations Arriving On Time, by Airport and Time of Day Table 4 12 Percentage of All Carriers' Reported Flight Operations Departing On Time, by Airport and Time of Day Table 5 14 List of Regularly Scheduled Flights with More than 50% Delayed Arrivals of More Than 30 Minutes Table 6 19 Number and Percentage of Regularly Scheduled Flights Arriving Late 70% of the Time or More Table 7 20 On-Time Arrival and Departure Percentage, by Airport Table 8 24 Overall Number and Percentage of Flight Cancellations, by Carrier Table 8A 25 Number and Percentage of Regularly Scheduled Flights Canceled 5% or More of the Time, By Carrier. Table 9 26 Flight Causation Data, By Airline and Category Table Flight Causation Data, Graphic Representation Section Page Flight Delays (continued) Table List of Regularly Scheduled Flights with Tarmac Delays Over 3 Hours, By Carrier Table 11A 29 List of Regularly Scheduled International Flights with Tarmac Delays Over 4 Hours, By Carrier Table Number and Percentage of Regularly Scheduled Flights With Tarmac Delays of 2 Hours or More, By Carrier Footnotes 31 Appendix 32 Mishandled Baggage Explanation 33 Ranking August Oversales Explanation 35 Ranking 2 nd Quarter Ranking January - June Consumer Complaints Explanation 38 Complaint Tables 1-5 (August 2015) 39 Summary, Complaint Categories, U.S. Airlines, Incident Date and Companies Other Than U.S. Airlines Ranking, Table 6 (August 2015) 44 Complaint Categories 45 Customer Service Reports to the Department of Homeland Security (August 2015) Airline Reports to DOT of Incidents Involving the Loss, Injury, or Death of Animals During Air Transportation (August 2015)... 47

3 INTRODUCTION 2 The Air Travel Consumer Report is a monthly product of the Department of Transportation's Office of Aviation Enforcement and Proceedings (OAEP). The report is designed to assist consumers with information on the quality of services provided by the airlines. The report is divided into six sections (Flight Delays, Mishandled Baggage, Oversales, Consumer Complaints, Customer Service Reports to the Transportation Security Administration, and Airline Reports of the Loss, Injury, or Death of Animals During Air Transportation). The sections that deal with flight delays, mishandled baggage and oversales are based on data collected by the Department s Bureau of Transportation Statistics. The section that deals with consumer complaints is based on data compiled by the OAEP s Aviation Consumer Protection Division (ACPD). The section that deals with customer service reports to the Department of Homeland Security s Transportation Security Administration (TSA) is based on data provided by TSA. The section that deals with animal incidents during air transport is based on reports required to be submitted by airlines to the ACPD. Each section of the report is preceded by a brief explanation of how to read and understand the information provided. The report normally is released by the end of the second week of each month. The report is available via the Internet at:

4 FLIGHT DELAYS 3 This section provides information about airline on-time performance, flight delays, and cancellations. It is based on data filed by airlines each month with the Department of Transportation s Bureau of Transportation Statistics (Office of Airline Information), as described in 14 CFR Part 234 of DOT's regulations. It covers nonstop scheduled-service flights between points within the United States (including territories) by the fourteen (14) U.S. air carriers that have at least one percent of total domestic scheduled-service passenger revenues. The rule requires carriers to currently report on operations to and from the 29 U.S. airports that account for at least one percent of the nation's total domestic scheduledservice passenger enplanements (see Appendix for a complete list of the reportable airports). However, all reporting airlines have voluntarily provided data for their entire domestic systems, and that information is included in this report. A flight is counted as "on time" if it operated less than 15 minutes after the scheduled time shown in the carriers' Computerized Reservations Systems (CRS). All tables in this report except Table 4 are based on gate arrival times; Table 4 is based on gate departure times. In fulfilling DOT s data reporting requirements, the reporting air carriers use automated and/or manual systems for collecting flight data. Those using an automated system rely on the Aircraft Communication Addressing and Reporting System (ACARS), the Docking Guidance System (DGS) or Airborne Flight Information System (AFIS). Based on the latest information available to DOT, of the 13 reporting air carriers, six carriers (Envoy, ExpressJet, Frontier, Hawaiian, Southwest and Virgin America) use ACARS exclusively; SkyWest uses ACARS and AFIS; two carriers (American and United) use a combination of ACARS and DGS; and four carriers (Alaska, Delta, JetBlue and Spirit) use a combination of ACARS and manual reporting systems. As indicated above, a carrier may voluntarily file data for its entire domestic system. Tables 2, 3, and 4 are limited to the 29 required or "reportable" airports; Tables 5, 6 and 7 contain data on flights to/from all airports that were reported. Tables 1 and 8 each have one column for the 29 "reportable" airports and another for all of the airports reported; see footnote C for additional explanation. Tables 1 through 4 display percentages of flight operations that were on time, while Tables 5 and 6 show service that was late. Tables 1, 1A, and 2 present data by carrier; airlines are ranked by performance in Table 1 and are listed in alphabetical order by carrier code in Table 2 (see Appendix for codes). Beginning with the February 1988 report, Table 1A shows carrier rankings by month and time-series data on the percentage of flight operations that arrived on time. Tables 3 and 4 provide information by airport and time of day. Table 5 is a list of the regularly scheduled flights with more than 50% delayed arrivals of more than 30 minutes for two or more consecutive months. Table 6, like Tables 1, 1A, and 2, presents data by carrier, but lists the carriers in rank order from worst to best based on the number of flights which were late 70% of the time or more. Table 7 lists more than 200 cities in alphabetical order with the corresponding on-time arrival and departure percentages. Tables 3, 4, and 5 contain information on the time of day that a flight operated. All times are local. A 10:50 a.m. departure from Atlanta is 10:50 a.m. Atlanta time; if that flight arrived in Dallas at 11:45 a.m., that is 11:45 a.m. Dallas time. If a flight's scheduled operating time changed during the month, Table 5 shows the time that was in effect for the last flight operation performed that month. Table 8 displays the number of operations, number of flight cancellations, and percentage of cancellations by air carrier for the reportable airports and for the air carriers domestic system. Table 8A displays the number and percentage of regularly scheduled flights canceled 5% or more of the time. Table 9 displays airline flight delay causation data by categories, and Table 10 provides an overall graphic representation of that data. Table 11 lists the regularly scheduled flights with tarmac delays of more than 3 hours and Table 11A lists the regularly scheduled international flights with tarmac delays of more than 4 hours. Table 12 displays the number and percentage of regularly scheduled flights with tarmac delays of 2 hours or more. Except for the flights listed in Tables 5, 11 and 11A this report provides summary information - it does not show the on-time record of individual flights. The on-time performance for individual markets and flights can be searched at Airline Service Quality Performance data from the most recent six months is available for free download as a CD product from the BTS Bookstore at CDs for earlier months can be purchased by sending an to: Orders@bts.gov Additional summary data for airports and airlines can be found at BTS Flight Delays at-a-glance at: Cause of delay data for airports and airlines can be found at: Information on the performance of specific flights is displayed on the CRS used by most airlines and travel agencies. Each of the reporting carriers' flights have a one-digit code between 0 and 9 representing that flight's percentage of on-time operations for the latest reported month. For example, "8" means that flight arrived on time (within 15 minutes) between 80% and 89.9% of the time during the latest reported month.

5 AUGUST TABLE 1. OVERALL PERCENTAGE OF REPORTED FLIGHT OPERATIONS ARRIVING ON BY CARRIER* CARRIER AT 29 REPORTABLE AIRPORTS B/ AT ALL US AIRPORTS C/ NUMBER OF AIRPORTS REPORTED PERCENT OF ARRIVALS ON D/ NUMBER OF AIRPORTS REPORTED PERCENT OF ARRIVALS ON D/ DELTA AIR LINES S/ ALASKA AIRLINES S/ HAWAIIAN AIRLINES S/ EXPRESSJET AIRLINES S/ VIRGIN AMERICA S/ AMERICAN AIRLINES S/** ENVOY AIR S/ SKYWEST AIRLINES S/ SOUTHWEST AIRLINES S/*** UNITED AIRLINES S/ FRONTIER AIRLINES S/ JETBLUE AIRWAYS S/ SPIRIT AIRLINES S/**** TOTAL For simplicity, statistics are displayed to one decimal place. Actual ranking order is based on our computer carrying out the number of decimal places to nine. * All U.S. airlines with at least one percent of total domestic scheduled-service passenger revenues, plus other carriers that report voluntarily. The carriers that are ranked in this table are the same carriers that are ranked in the Mishandled Baggage and Consumer Complaints sections of this report. ** Effective July 2015, data of the merged operations of American Airlines and US Airways are combined, and appear only as American Airlines in this table. *** Effective January 2015, data of the merged operations of Southwest Airlines and AirTran Airways are combined, and appear only as Southwest Airlines in this table. **** Per BTS Technical Directive #24 issued October 10, 2014, Spirit Airlines became a reporting carrier effective January 2015.

6 AUGUST TABLE 1A. OVERALL PERCENTAGE OF REPORTED FLIGHT OPERATIONS ARRIVING ON AND CARRIER RANK, BY MONTH, QUARTER, AND 12 MONTHS Carrier* 3rd Quarter th Quarter st Quarter nd Quarter Jun-15 Jul-15 Aug Months Ending Aug 2015 % Rank % Rank % Rank % Rank % Rank % Rank % Rank % Rank ALASKA AMERICAN** AMERICAN 75.4 (--) 75.8 (--) 75.1 (--) 77.9 (--) 76.2 (--) (--) (--) (--) (--) (--) (--) -US AIRWAYS 81.3 (--) 82.5 (--) 77.1 (--) 81.5 (--) 78.5 (--) (--) (--) (--) (--) (--) (--) DELTA ENVOY EXPRESSJET FRONTIER HAWAIIAN JETBLUE SKYWEST SOUTHWEST*** SOUTHWEST 74.7 (--) 77.5 (--) (--) (--) (--) (--) (--) (--) (--) (--) (--) (--) (--) (--) -AIRTRAN 84.1 (--) 88.2 (--) (--) (--) (--) (--) (--) (--) (--) (--) (--) (--) (--) (--) SPIRIT**** (--) (--) (--) (--) (--) (--) UNITED VIRGIN AMERICA Total For simplicity, statistics are displayed to one decimal place. Actual ranking order is based on our computer carrying out the number of decimal places to nine. * All U.S. airlines with at least one percent of total domestic scheduled-service passenger revenues, plus other carriers that report voluntarily (Mesa). ** Effective July 2015, data of the merged operations of American Airlines and US Airways are combined, and appear only as American Airlines in this table. Individual carrier data for 2014 is provided for historical purposes. *** Effective January 2015, data of the merged operations of Southwest Airlines and AirTran Airways are combined, and appear only as Southwest Airlines in this table. Individual carrier data for 2014 is provided for historical purposes. **** Per BTS Technical Directive #24 issued October 10, 2014, Spirit Airlines became a reporting carrier effective January 2015.

7 AUGUST TABLE 2. NUMBER OF REPORTED FLIGHT ARRIVALS AND PERCENTAGE ARRIVING ON D/ BY CARRIER AND AIRPORT (REPORTABLE AIRPORTS ONLY) CARRIER ARRIVAL AIRPORT* ATL BOS BWI CLT DCA DEN DFW DTW AMERICAN** ALASKA H/ JETBLUE H/ DELTA EXPRESSJET H/ FRONTIER H/ H/ HAWAIIAN H/ H/ H/ H/ H/ H/ H/ H/ ENVOY H/ H/ H/ SPIRIT**** H/ H/ SKYWEST H/ UNITED VIRGIN AMERICA H/ H/ H/ H/ H/ H/ SOUTHWEST*** H/ TOTAL * See Appendix at end of this section for list of airport and carrier codes. ** Effective July 2015, data of the merged operations of American Airlines and US Airways are combined, and appear only as American Airlines in this table. *** Effective January 2015, data of the merged operations of Southwest Airlines and AirTran Airways are combined, and appear only as Southwest Airlines in this table. **** Per BTS Technical Directive #24 issued October 10, 2014, Spirit Airlines became a reporting carrier effective January 2015.

8 7 AUGUST 2015 TABLE 2. NUMBER OF REPORTED FLIGHT ARRIVALS AND PERCENTAGE ARRIVING ON D/ BY CARRIER AND AIRPORT (REPORTABLE AIRPORTS ONLY) CARRIER ARRIVAL AIRPORT* EWR FLL IAD IAH JFK LAS LAX LGA AMERICAN** ALASKA H/ H/ JETBLUE H/ DELTA EXPRESSJET H/ H/ H/ H/ FRONTIER H/ H/ HAWAIIAN H/ H/ H/ H/ H/ ENVOY H/ H/ H/ H/ SPIRIT**** H/ H/ H/ SKYWEST H/ H/ H/ UNITED VIRGIN AMERICA H/ SOUTHWEST*** H/ H/ TOTAL * See Appendix at end of this section for list of airport and carrier codes. ** Effective July 2015, data of the merged operations of American Airlines and US Airways are combined, and appear only as American Airlines in this table. *** Effective January 2015, data of the merged operations of Southwest Airlines and AirTran Airways are combined, and appear only as Southwest Airlines in this table. **** Per BTS Technical Directive #24 issued October 10, 2014, Spirit Airlines became a reporting carrier effective January 2015.

9 8 AUGUST 2015 TABLE 2. NUMBER OF REPORTED FLIGHT ARRIVALS AND PERCENTAGE ARRIVING ON D/ BY CARRIER AND AIRPORT (REPORTABLE AIRPORTS ONLY) CARRIER ARRIVAL AIRPORT* MCO MDW MIA MSP ORD PDX PHL PHX AMERICAN** H/ ALASKA H/ H/ JETBLUE H/ H/ H/ DELTA EXPRESSJET H/ H/ H/ FRONTIER H/ HAWAIIAN H/ H/ H/ H/ H/ H/ ENVOY H/ H/ H/ H/ H/ SPIRIT**** H/ H/ SKYWEST H/ H/ UNITED H/ VIRGIN AMERICA H/ H/ H/ H/ H/ SOUTHWEST*** H/ H/ TOTAL * See Appendix at end of this section for list of airport and carrier codes. ** Effective July 2015, data of the merged operations of American Airlines and US Airways are combined, and appear only as American Airlines in this table. *** Effective January 2015, data of the merged operations of Southwest Airlines and AirTran Airways are combined, and appear only as Southwest Airlines in this table. **** Per BTS Technical Directive #24 issued October 10, 2014, Spirit Airlines became a reporting carrier effective January 2015.

10 AUGUST TABLE 2. NUMBER OF REPORTED FLIGHT ARRIVALS AND PERCENTAGE ARRIVING ON D/ BY CARRIER AND AIRPORT (REPORTABLE AIRPORTS ONLY) CARRIER ARRIVAL AIRPORT* SAN SEA SFO SLC TPA AMERICAN** ALASKA JETBLUE DELTA EXPRESSJET H/ H/ H/ H/ FRONTIER HAWAIIAN H/ H/ ENVOY H/ H/ H/ H/ H/ SPIRIT**** H/ H/ H/ SKYWEST H/ UNITED VIRGIN AMERICA H/ H/ SOUTHWEST*** TOTAL * See Appendix at end of this section for list of airport and carrier codes ** Effective July 2015, data of the merged operations of American Airlines and US Airways are combined, and appear only as American Airlines in this table. *** Effective January 2015, data of the merged operations of Southwest Airlines and AirTran Airways are combined, and appear only as Southwest Airlines in this table. **** Per BTS Technical Directive #24 issued October 10, 2014, Spirit Airlines became a reporting carrier effective January 2015.

11 AUGUST TABLE 3. PERCENTAGE OF ALL CARRIERS' REPORTED FLIGHT OPERATIONS ARRIVING ON D/ BY AIRPORT AND OF DAY (REPORTABLE AIRPORTS ONLY) SCHEDULED ARRIVAL ARRIVAL AIRPORT* ATL BOS BWI CLT DCA DEN DFW DTW EWR FLL IAD IAH JFK LAS LAX LGA MCO MDW AM J/ AM AM AM AM AM PM PM PM PM PM PM PM PM PM PM PM AM TOTAL, ALL ARRIVALS, BY AIRPORT * See Appendix at end of this section for list of airport codes.

12 AUGUST TABLE 3. PERCENTAGE OF ALL CARRIERS' REPORTED FLIGHT OPERATIONS ARRIVING ON D/ BY AIRPORT AND OF DAY (REPORTABLE AIRPORTS ONLY) SCHEDULED ARRIVAL ARRIVAL AIRPORT* MIA MSP ORD PDX PHL PHX SAN SEA SFO SLC TPA TOTAL AM AM AM AM AM AM PM PM PM PM PM PM PM PM PM PM PM AM TOTAL, ALL ARRIVALS, BY AIRPORT * See Appendix at end of this section for list of airport codes.

13 AUGUST TABLE 4. PERCENTAGE OF ALL CARRIERS' REPORTED FLIGHT OPERATIONS DEPARTING ON E/ BY AIRPORT AND OF DAY (REPORTABLE AIRPORTS ONLY) DEPARTURE AIRPORT* SCHEDULED DEPARTURE ATL BOS BWI CLT DCA DEN DFW DTW EWR FLL IAD IAH JFK LAS LAX LGA MCO MDW AM AM AM AM AM AM J/ PM PM PM PM PM PM PM PM PM PM PM 72.0 J/ AM TOTAL, ALL DEPARTURES, BY AIRPORT * See Appendix at end of this section for list of airport codes.

14 AUGUST TABLE 4. PERCENTAGE OF ALL CARRIERS' REPORTED FLIGHT OPERATIONS DEPARTING ON E/ BY AIRPORT AND OF DAY (REPORTABLE AIRPORTS ONLY) DEPARTURE AIRPORT* SCHEDULED DEPARTURE MIA MSP ORD PDX PHL PHX SAN SEA SFO SLC TPA TOTAL AM AM AM AM AM AM PM PM PM PM PM PM PM PM PM PM PM J/ AM J/ TOTAL, ALL DEPARTURES, BY AIRPORT * See Appendix at end of this section for list of airport codes.

15 14 AUGUST 2015 TABLE 5. LIST OF REGULARLY SCHEDULED FLIGHTS WITH MORE THAN 50% DELAYED ARRIVALS OF MORE THAN 30 MINUTES FOR TWO OR MORE CONSECUTIVE MONTHS K/ CARRIER FLIGHT NUMBER MONTH ORIGIN- DESTIN. AIRPORTS SCHEDULED DEPARTURE NUMBER OF OPERATIONS REPORTED* NUMBER OF FLIGHT OPERATIONS NOT ARRIVING ON ** PERCENT OF FLIGHT OPERATIONS NOT ARRIVING ON ** AVERAGE NUMBER OF MINUTES LATE*** CHRONICALLY DELAYED FLIGHTS FOR FOUR CONSECUTIVE MONTHS OR MORE SPIRIT 709 May LAX-DTW SPIRIT 709 Jun LAX-DTW SPIRIT 709 Jul LAX-DTW SPIRIT 709 Aug LAX-DTW CARRIER FLIGHT NUMBER MONTH ORIGIN- DESTIN. AIRPORTS SCHEDULED DEPARTURE NUMBER OF OPERATIONS REPORTED* NUMBER OF FLIGHT OPERATIONS NOT ARRIVING ON ** PERCENT OF FLIGHT OPERATIONS NOT ARRIVING ON ** AVERAGE NUMBER OF MINUTES LATE*** CHRONICALLY DELAYED FLIGHTS FOR THREE CONSECUTIVE MONTHS DELTA 2770 Jun SFO-LAX DELTA 2776 Jul SFO-LAX DELTA 2776 Aug SFO-LAX ENVOY 3271 Jun ASE-DFW ENVOY 3271 Jul ASE-DFW ENVOY 3271 Aug ASE-DFW SOUTHWEST 377 Jun LAS-PHX SOUTHWEST 377 Jul LAS-PHX SOUTHWEST 377 Aug LAS-PHX * Minimum of 10 flights per month ** Includes canceled and diverted flights *** For flights late more than 30 minutes only. Excludes canceled and diverted flights Chronically Delayed Flights for individual months can be found on the BTS website

16 15 AUGUST 2015 TABLE 5. LIST OF REGULARLY SCHEDULED FLIGHTS WITH MORE THAN 50% DELAYED ARRIVALS OF MORE THAN 30 MINUTES FOR TWO OR MORE CONSECUTIVE MONTHS K/ CARRIER FLIGHT NUMBER MONTH ORIGIN- DESTIN. AIRPORTS SCHEDULED DEPARTURE NUMBER OF OPERATIONS REPORTED* NUMBER OF FLIGHT OPERATIONS NOT ARRIVING ON ** PERCENT OF FLIGHT OPERATIONS NOT ARRIVING ON ** AVERAGE NUMBER OF MINUTES LATE*** CHRONICALLY DELAYED FLIGHTS FOR THREE CONSECUTIVE MONTHS (CONTINUED) SPIRIT 464 Jun FLL-ORD SPIRIT 464 Jul FLL-ORD SPIRIT 464 Aug FLL-ORD SPIRIT 719 Jun LAS-LAX SPIRIT 719 Jul LAS-LAX SPIRIT 719 Aug LAS-LAX SPIRIT 709 Jun LAX-DTW SPIRIT 709 Jul LAX-DTW SPIRIT 709 Aug LAX-DTW UNITED 746 Jun IAH-LAX UNITED 1166 Jul IAH-LAX UNITED 1166 Aug IAH-LAX UNITED 1196 Jun ORD-DSM UNITED 1196 Jul ORD-DSM UNITED 1196 Aug ORD-DSM * Minimum of 10 flights per month ** Includes canceled and diverted flights *** For flights late more than 30 minutes only. Excludes canceled and diverted flights Chronically Delayed Flights for individual months can be found on the BTS website

17 16 AUGUST 2015 TABLE 5. LIST OF REGULARLY SCHEDULED FLIGHTS WITH MORE THAN 50% DELAYED ARRIVALS OF MORE THAN 30 MINUTES FOR TWO OR MORE CONSECUTIVE MONTHS K/ CARRIER FLIGHT NUMBER MONTH ORIGIN- DESTIN. AIRPORTS SCHEDULED DEPARTURE NUMBER OF OPERATIONS REPORTED* NUMBER OF FLIGHT OPERATIONS NOT ARRIVING ON ** PERCENT OF FLIGHT OPERATIONS NOT ARRIVING ON ** AVERAGE NUMBER OF MINUTES LATE*** CHRONICALLY DELAYED FLIGHTS FOR TWO CONSECUTIVE MONTHS ALASKA 562 Jul PDX-LAX ALASKA 562 Aug PDX-LAX ALASKA 448 Jul SEA-LAX ALASKA 474 Aug SEA-LAX ALASKA 464 Jul SEA-LAX ALASKA 464 Aug SEA-LAX AMERICAN 640 Jul PHX-LAX AMERICAN 640 Aug PHX-LAX DELTA 2286 Jul LAX-SMF DELTA 2286 Aug LAX-SMF DELTA 670 Jul PDX-LAX DELTA 670 Aug PDX-LAX DELTA 2776 Jul SFO-LAX DELTA 2776 Aug SFO-LAX ENVOY 3271 Jul ASE-DFW ENVOY 3271 Aug ASE-DFW ENVOY 3248 Jul CMH-LGA ENVOY 3248 Aug CMH-LGA SKYWEST 5655 Jul BUR-SFO SKYWEST 5655 Aug BUR-SFO * Minimum of 10 flights per month ** Includes canceled and diverted flights *** For flights late more than 30 minutes only. Excludes canceled and diverted flights Chronically Delayed Flights for individual months can be found on the BTS website

18 17 AUGUST 2015 TABLE 5. LIST OF REGULARLY SCHEDULED FLIGHTS WITH MORE THAN 50% DELAYED ARRIVALS OF MORE THAN 30 MINUTES FOR TWO OR MORE CONSECUTIVE MONTHS K/ CARRIER FLIGHT NUMBER MONTH ORIGIN- DESTIN. AIRPORTS SCHEDULED DEPARTURE NUMBER OF OPERATIONS REPORTED* NUMBER OF FLIGHT OPERATIONS NOT ARRIVING ON ** PERCENT OF FLIGHT OPERATIONS NOT ARRIVING ON ** AVERAGE NUMBER OF MINUTES LATE*** CHRONICALLY DELAYED FLIGHTS FOR TWO CONSECUTIVE MONTHS (CONTINUED) SKYWEST 2894 Jul FAT-LAX SKYWEST 2894 Aug FAT-LAX SKYWEST 2903 Jul RNO-LAX SKYWEST 2903 Aug RNO-LAX SKYWEST 6211 Jul SAT-LAX SKYWEST 6211 Aug SAT-LAX SKYWEST 5611 Jul SEA-LAX SKYWEST 5611 Aug SEA-LAX SKYWEST 2902 Jul SJC-LAX SKYWEST 2902 Aug SJC-LAX SKYWEST 6433 Jul SLC-LAX SKYWEST 6433 Aug SLC-LAX SOUTHWEST 377 Jul LAS-PHX SOUTHWEST 377 Aug LAS-PHX SOUTHWEST 3409 Jul OAK-LAX SOUTHWEST 2617 Aug OAK-LAX SOUTHWEST 276 Jul SMF-LAX SOUTHWEST 2503 Aug SMF-LAX SPIRIT 464 Jul FLL-ORD SPIRIT 464 Aug FLL-ORD * Minimum of 10 flights per month ** Includes canceled and diverted flights *** For flights late more than 30 minutes only. Excludes canceled and diverted flights Chronically Delayed Flights for individual months can be found on the BTS website

19 18 AUGUST 2015 TABLE 5. LIST OF REGULARLY SCHEDULED FLIGHTS WITH MORE THAN 50% DELAYED ARRIVALS OF MORE THAN 30 MINUTES FOR TWO OR MORE CONSECUTIVE MONTHS K/ CARRIER FLIGHT NUMBER MONTH ORIGIN- DESTIN. AIRPORTS SCHEDULED DEPARTURE NUMBER OF OPERATIONS REPORTED* NUMBER OF FLIGHT OPERATIONS NOT ARRIVING ON ** PERCENT OF FLIGHT OPERATIONS NOT ARRIVING ON ** AVERAGE NUMBER OF MINUTES LATE*** CHRONICALLY DELAYED FLIGHTS FOR TWO CONSECUTIVE MONTHS (CONTINUED) SPIRIT 719 Jul LAS-LAX SPIRIT 719 Aug LAS-LAX SPIRIT 709 Jul LAX-DTW SPIRIT 709 Aug LAX-DTW SPIRIT 785 Jul MCI-LAX SPIRIT 785 Aug MCI-LAX SPIRIT 281 Jul MSP-IAH SPIRIT 281 Aug MSP-IAH UNITED 1166 Jul IAH-LAX UNITED 1166 Aug IAH-LAX UNITED 1196 Jul ORD-DSM UNITED 1196 Aug ORD-DSM UNITED 1942 Jul SFO-LAX UNITED 1942 Aug SFO-LAX VIRGIN AMERICA 885 Jul DAL-LAX VIRGIN AMERICA 885 Aug DAL-LAX VIRGIN AMERICA 942 Jul SFO-LAX VIRGIN AMERICA 942 Aug SFO-LAX VIRGIN AMERICA 948 Jul SFO-LAX VIRGIN AMERICA 948 Aug SFO-LAX * Minimum of 10 flights per month ** Includes canceled and diverted flights *** For flights late more than 30 minutes only. Excludes canceled and diverted flights Chronically Delayed Flights for individual months can be found on the BTS website

20 AUGUST TABLE 6. NUMBER AND PERCENTAGE OF REGULARLY SCHEDULED FLIGHTS I/ ARRIVING LATE 70% OF THE OR MORE CARRIER NUMBER OF REGULARLY SCHEDULED FLIGHTS FOR WHICH CARRIER REPORTED DATA REGULARLY SCHEDULED FLIGHTS LATE 70% OF THE OR MORE D/ NUMBER PERCENTAGE SPIRIT*** VIRGIN AMERICA FRONTIER SKYWEST 1, ALASKA SOUTHWEST** 3, JETBLUE ENVOY UNITED 1, AMERICAN* 2, EXPRESSJET 1, DELTA 2, HAWAIIAN TOTAL 15, For simplicity, statistics are displayed to one decimal place. Actual ranking order is based on our computer carrying out the number of decimal places to nine. * Effective July 2015, data of the merged operations of American Airlines and US Airways are combined, and appear only as American Airlines in this table. ** Effective January 2015, data of the merged operations of Southwest Airlines and AirTran Airways are combined, and appear only as Southwest Airlines in this table. *** Per BTS Technical Directive #24 issued October 10, 2014, Spirit Airlines became a reporting carrier effective January 2015.

21 AUGUST TABLE 7. ON- ARRIVAL AND DEPARTURE PERCENTAGE BY AIRPORT CITY (AIRPORT) PERCENT ON REPORTED OPERATIONS CITY (AIRPORT) PERCENT ON REPORTED OPERATIONS DEP. DEP. DEP. DEP. ABERDEEN SD (ABR) BRUNSWICK GA (BQK) ABILENE TX (ABI) BUFFALO NY (BUF) ,604 1,604 ADAK ISLAND AK (ADK) BURBANK CA (BUR) ,780 1,779 AGUADILLA PR (BQN) BURLINGTON VT (BTV) AKRON OH (CAK) BUTTE MT (BTM) ALBANY GA (ABY) CASPER WY (CPR) ALBANY NY (ALB) CEDAR CITY UT (CDC) ALBUQUERQUE NM (ABQ) ,938 1,937 CEDAR RAPIDS/IOWA CITY IA (CID) ALEXANDRIA LA (AEX) CHAMPAIGN/URBANA IL (CMI) ALLENTOWN/BETHLEHEM/EASTON PA (ABE) CHANTILLY VA (IAD) ,228 3,236 ALPENA MI (APN) CHARLESTON SC (CHS) ,136 1,136 AMARILLO TX (AMA) CHARLESTON/DUNBAR WV (CRW) ANCHORAGE AK (ANC) ,994 1,997 CHARLOTTE AMALIE VI (STT) APPLETON WI (ATW) CHARLOTTE NC (CLT) ,263 9,262 ARCATA/EUREKA CA (ACV) CHARLOTTESVILLE VA (CHO) ARLINGTON VA (DCA) ,988 6,988 CHATTANOOGA TN (CHA) ASHEVILLE NC (AVL) CHICAGO IL (MDW) ,928 7,928 ASPEN CO (ASE) CHICAGO IL (ORD) ,128 28,149 ATLANTA GA (ATL) ,725 33,707 CHRISTIANSTED VI (STX) ATLANTIC CITY NJ (ACY) CLEVELAND OH (CLE) ,322 3,325 AUGUSTA GA (AGS) CODY WY (COD) AUSTIN TX (AUS) ,164 4,167 COLLEGE STATION/BRYAN TX (CLL) BAKERSFIELD CA (BFL) COLORADO SPRINGS CO (COS) BALTIMORE MD (BWI) ,340 8,338 COLUMBIA MO (COU) BANGOR ME (BGR) COLUMBIA SC (CAE) BARROW AK (BRW) COLUMBUS GA (CSG) BATON ROUGE LA (BTR) COLUMBUS MS (GTR) BEAUMONT/PORT ARTHUR TX (BPT) COLUMBUS OH (CMH) ,249 2,251 BELLINGHAM WA (BLI) CORDOVA AK (CDV) BEMIDJI MN (BJI) CORPUS CHRISTI TX (CRP) BEND/REDMOND OR (RDM) COVINGTON KY (CVG) ,961 1,962 BETHEL AK (BET) DALLAS TX (DAL) ,806 5,803 BILLINGS MT (BIL) DALLAS/FORT WORTH TX (DFW) ,297 22,298 BINGHAMTON NY (BGM) DAYTON OH (DAY) BIRMINGHAM AL (BHM) ,174 1,174 DAYTONA BEACH FL (DAB) BISMARCK/MANDAN ND (BIS) DEADHORSE AK (SCC) BLOOMINGTON/NORMAL IL (BMI) DENVER CO (DEN) ,871 18,866 BOISE ID (BOI) ,175 1,174 DES MOINES IA (DSM) BOSTON MA (BOS) ,728 10,727 DETROIT MI (DTW) ,231 10,237 BOZEMAN MT (BZN) DEVILS LAKE ND (DVL) BRAINERD MN (BRD) DICKINSON ND (DIK) BRISTOL/JOHNSON CITY/KINGSPORT TN (TRI) DILLINGHAM AK (DLG) BROWNSVILLE TX (BRO) DOTHAN AL (DHN)

22 AUGUST TABLE 7. ON- ARRIVAL AND DEPARTURE PERCENTAGE BY AIRPORT CITY (AIRPORT) PERCENT ON REPORTED OPERATIONS CITY (AIRPORT) PERCENT ON REPORTED OPERATIONS DEP. DEP. DEP. DEP. DUBUQUE IA (DBQ) HAYDEN CO (HDN) DULUTH MN (DLH) HAYS KS (HYS) DURANGO CO (DRO) HELENA MT (HLN) EAGLE CO (EGE) HIBBING MN (HIB) EAU CLAIRE WI (EAU) HILO HI (ITO) EL PASO TX (ELP) ,106 1,107 HOBBS NM (HOB) ELKO NV (EKO) HONOLULU HI (HNL) ,197 4,202 ELMIRA/CORNING NY (ELM) HOUSTON TX (HOU) ,897 4,894 ERIE PA (ERI) HOUSTON TX (IAH) ,427 13,419 ESCANABA MI (ESC) HUNTSVILLE AL (HSV) EUGENE OR (EUG) HYANNIS MA (HYA) EVANSVILLE IN (EVV) IDAHO FALLS ID (IDA) FAIRBANKS AK (FAI) INDIANAPOLIS IN (IND) ,366 2,372 FARGO ND (FAR) INTERNATIONAL FALLS MN (INL) FAYETTEVILLE AR (XNA) IRON MOUNTAIN/KINGSFD MI (IMT) FAYETTEVILLE NC (FAY) ISLIP NY (ISP) FLAGSTAFF AZ (FLG) JACKSON WY (JAC) FLINT MI (FNT) JACKSON/VICKSBURG MS (JAN) FORT LAUDERDALE FL (FLL) ,117 6,121 JACKSONVILLE FL (JAX) ,669 1,671 FORT MYERS FL (RSW) ,561 1,564 JACKSONVILLE/CAMP LEJEUNE NC (OAJ) FORT SMITH AR (FSM) JAMESTOWN ND (JMS) FORT WAYNE IN (FWA) JOPLIN MO (JLN) FRESNO CA (FAT) JUNEAU AK (JNU) GAINESVILLE FL (GNV) KAHULUI HI (OGG) ,928 1,925 GARDEN CITY KS (GCK) KALAMAZOO MI (AZO) GILLETTE WY (GCC) KALISPELL MT (FCA) GRAND FORKS ND (GFK) KANSAS CITY MO (MCI) ,654 3,659 GRAND ISLAND NE (GRI) KETCHIKAN AK (KTN) GRAND JUNCTION CO (GJT) KEY WEST FL (EYW) GRAND RAPIDS MI (GRR) ,010 1,009 KILLEEN TX (GRK) GREAT FALLS MT (GTF) KING SALMON AK (AKN) GREEN BAY WI (GRB) KNOXVILLE TN (TYS) GREENSBORO/HIGH POINT NC (GSO) KODIAK AK (ADQ) GREER SC (GSP) KONA HI (KOA) ,139 1,138 GUAM TT (GUM) KOTZEBUE AK (OTZ) GULFPORT/BILOXI MS (GPT) LA CROSSE WI (LSE) GUNNISON CO (GUC) LAFAYETTE LA (LFT) GUSTAVUS AK (GST) LAKE CHARLES LA (LCH) HANCOCK/HOUGHTON MI (CMX) LANSING MI (LAN) HARLINGEN/SAN BENITO TX (HRL) LARAMIE WY (LAR) HARRISBURG PA (MDT) LAREDO TX (LRD) HARTFORD CT (BDL) ,755 1,757 LAS VEGAS NV (LAS) ,701 12,698 HATTIESBURG/LAUREL MS (PIB) LATROBE PA (LBE)

23 22 AUGUST 2015 TABLE 7. ON- ARRIVAL AND DEPARTURE PERCENTAGE BY AIRPORT CITY (AIRPORT) PERCENT ON REPORTED OPERATIONS CITY (AIRPORT) PERCENT ON REPORTED OPERATIONS DEP. DEP. DEP. DEP. LAWTON/FORT SILL OK (LAW) NEWBURGH/POUGHKEEPSIE NY (SWF) LEWISTON ID (LWS) NEWPORT NEWS/WILLIAMSBURG VA (PHF) LEXINGTON KY (LEX) NIAGARA FALLS NY (IAG) LIHUE HI (LIH) ,062 1,062 NOME AK (OME) LINCOLN NE (LNK) NORFOLK VA (ORF) LITTLE ROCK AR (LIT) ,032 1,033 NORTH BEND/COOS BAY OR (OTH) LONG BEACH CA (LGB) OAKLAND CA (OAK) ,142 4,141 LONGVIEW TX (GGG) OKLAHOMA CITY OK (OKC) ,583 1,582 LOS ANGELES CA (LAX) ,270 19,265 OMAHA NE (OMA) ,487 1,489 LOUISVILLE KY (SDF) ONTARIO CA (ONT) ,727 1,726 LUBBOCK TX (LBB) ORLANDO FL (MCO) ,667 9,666 MADISON WI (MSN) PADUCAH KY (PAH) MANCHESTER NH (MHT) PAGO PAGO TT (PPG) MANHATTAN/FT. RILEY KS (MHK) PALM SPRINGS CA (PSP) MARQUETTE MI (MQT) PANAMA CITY FL (ECP) MARTHA'S VINEYARD MA (MVY) PASCO/KENNEWICK/RICHLAND WA (PSC) MEDFORD OR (MFR) PELLSTON MI (PLN) MELBOURNE FL (MLB) PENSACOLA FL (PNS) MEMPHIS TN (MEM) ,328 1,325 PEORIA IL (PIA) MERIDIAN MS (MEI) PETERSBURG AK (PSG) MIAMI FL (MIA) ,329 6,328 PHILADELPHIA PA (PHL) ,416 6,415 MIDLAND/ODESSA TX (MAF) PHOENIX AZ (PHX) ,704 13,703 MILWAUKEE WI (MKE) ,760 2,758 PITTSBURGH PA (PIT) ,281 2,282 MINNEAPOLIS MN (MSP) ,625 11,622 PLATTSBURGH NY (PBG) MINOT ND (MOT) POCATELLO ID (PIH) MISSION/MCALLEN/EDINBURG TX (MFE) PONCE PR (PSE) MISSOULA MT (MSO) PORTLAND ME (PWM) MOBILE AL (MOB) PORTLAND OR (PDX) ,103 5,105 MOLINE IL (MLI) PROVIDENCE RI (PVD) MONROE LA (MLU) RALEIGH/DURHAM NC (RDU) ,033 3,033 MONTEREY CA (MRY) RAPID CITY SD (RAP) MONTGOMERY AL (MGM) REDDING CA (RDD) MONTROSE/DELTA CO (MTJ) RENO NV (RNO) ,330 1,331 MOSINEE WI (CWA) RHINELANDER WI (RHI) MUSKEGON MI (MKG) RICHMOND VA (RIC) ,618 1,616 MYRTLE BEACH SC (MYR) ROANOKE VA (ROA) NANTUCKET MA (ACK) ROCHESTER MN (RST) NASHVILLE TN (BNA) ,573 4,576 ROCHESTER NY (ROC) NEW BERN/MOREHEAD/BEAUFORT NC (EWN) ROCK SPRINGS WY (RKS) NEW ORLEANS LA (MSY) ,416 3,419 ROSWELL NM (ROW) NEW YORK NY (JFK) ,196 9,198 SACRAMENTO CA (SMF) ,638 3,639 NEW YORK NY (LGA) ,243 9,241 SAGINAW/BAY CITY/MIDLAND MI (MBS) NEWARK NJ (EWR) ,645 9,612 SALT LAKE CITY UT (SLC) ,502 9,500

24 23 AUGUST 2015 TABLE 7. ON- ARRIVAL AND DEPARTURE PERCENTAGE BY AIRPORT CITY (AIRPORT) PERCENT ON REPORTED OPERATIONS CITY (AIRPORT) PERCENT ON REPORTED OPERATIONS DEP. DEP. DEP. DEP. SAN ANGELO TX (SJT) SUN VALLEY/HAILEY/KETCHUM ID (SUN) SAN ANTONIO TX (SAT) ,782 2,786 SYRACUSE NY (SYR) SAN DIEGO CA (SAN) ,876 6,877 TALLAHASSEE FL (TLH) SAN FRANCISCO CA (SFO) ,605 14,590 TAMPA FL (TPA) ,432 5,431 SAN JOSE CA (SJC) ,752 3,754 TEXARKANA AR (TXK) SAN JUAN PR (SJU) ,317 2,324 TOLEDO OH (TOL) SAN LUIS OBISPO CA (SBP) TRAVERSE CITY MI (TVC) SANTA ANA CA (SNA) ,613 3,613 TRENTON NJ (TTN) SANTA BARBARA CA (SBA) TUCSON AZ (TUS) ,270 1,270 SANTA FE NM (SAF) TULSA OK (TUL) ,293 1,291 SANTA MARIA CA (SMX) TWIN FALLS ID (TWF) SARASOTA/BRADENTON FL (SRQ) TYLER TX (TYR) SAULT STE. MARIE MI (CIU) VALDOSTA GA (VLD) SAVANNAH GA (SAV) VALPARAISO FL (VPS) SCRANTON/WILKES-BARRE PA (AVP) WACO TX (ACT) SEATTLE WA (SEA) ,092 12,082 WATERLOO IA (ALO) SHREVEPORT LA (SHV) WEST PALM BEACH/PALM BEACH FL (PBI) ,650 1,650 SIOUX CITY IA (SUX) WEST YELLOWSTONE MT (WYS) SIOUX FALLS SD (FSD) WHITE PLAINS NY (HPN) SITKA AK (SIT) WICHITA FALLS TX (SPS) SOUTH BEND IN (SBN) WICHITA KS (ICT) SPOKANE WA (GEG) WILLISTON ND (ISN) SPRINGFIELD IL (SPI) WILMINGTON NC (ILM) SPRINGFIELD MO (SGF) WORCESTER MA (ORH) ST. AUGUSTINE FL (UST) WRANGELL AK (WRG) ST. GEORGE UT (SGU) YAKUTAT AK (YAK) ST. LOUIS MO (STL) ,454 4,457 YUMA AZ (YUM) STATE COLLEGE PA (SCE)