DESCRIPTION. Teleconferencing Service

Transcription

1 DESCRIPTION Distributel's allows users to experience cutting edge, professional conferencing anywhere in the world. The combination of our audio and Web conferencing offers business people the opportunity to manage meetings easily while efficiently reducing travel and operating costs. Distributel's offers a reliable network and knowledgeable operators to simplify communications for its customers, empowering users to achieve higher productivity and better decision-making. Distributel's "Reservationless" Teleconference Service offers business people: An instant, pay-as-you-go service, giving you the option to call a conference at any time, without having to book beforehand. Access to our Web platform for superior conference management, enabling participants to see and share documents, applications, graphics or video. A host of features, allowing you greater control of your conference. A permanent account opened in the moderator's name, which gives him or her a personal password, as well as an access code for the use of guests. 29 local numbers enabling access to the service at the lowest price. A toll-free number giving participants access from anywhere in North America. Bilingual, professional Teleconferencing service in English and/or French according to your needs. 003

2 Key FEATURES AVAILABLE OPTIONS FOR A PROFESSIONAL SERVICE Key Features Description Entry & Exit Announcements/Tones Participants' arrivals and departures are announced either by a tone or their name as each joins or leaves the conference. Automatic Roll Call You can be aware at all times who and how many participants are attending your conference. Sub-conferencing You can temporarily leave your main conference and create a new conference to have a private discussion between some participants. Conference recording (digital or CD) You can record your Audio or Web conference to playback later, or even order a permanent copy on CD. Access screening/security Thanks to access codes and the help of our operators, you can control and screen participant access to your conference with complete confidence. Line Mute Any participant can activate or deactivate this privacy feature during the conference, even if their phone does not have a "mute" button. Lecture Mode If the host does not wish to be disturbed during his presentation, he can choose to place all participants into listen-only mode. Question and Answer Period With the help of our operators, it's easy to manage your question and answer period effectively. They will precisely explain to all participants the order in which the questions will be taken and answered in turn. Playback on demand Guests who were not able to attend the conference can dial in the system after the conference is over and listen to the conference at their convenience. Transcription A recorded conference may also be transcripted (in English or French) and a copy sent by or regular mail at the moderator's request. Vote polling Find out the participants' opinion by asking them to vote or respond to your questions on the Web, and obtain instant results to your poll. Lock/Unlock the conference* The moderator can be assured that no new participant or operator can join or interrupt the conference by locking it at his convenience. Add a participant You can leave the conference, call a new participant, and introduce him into the original conference at any time. (Available upon request) * NOTE: The moderator must not forget to unlock the conference to be assisted by an operator.

3 USER'S guide 1 - Plan the conference Establish an agenda and prepare the material required for the conference. Supply participants with telephone numbers and access codes. Advise all participants of the date, time and length of the conference. Reserve a conference room and speakerphone, if required. Test the audio transmission quality of your equipment. Ask that participants be ready five minutes before the start of the conference. 2 - Joining the conference Access by a local number Participants in 29 of the largest cities in Quebec and Ontario can join the conference simply by dialing the local number for his region (see list of access codes). Access by toll-free number (1-800) If no local number available in their region, participants throughout North America can join the conference by dialing a toll-free number ( ). Access through the operator When provided with the telephone number in advance, an operator can call the person directly and introduce him to the conference, no matter where in the world the person is. Access by long distance A participant can use his own long distance service to access the conference by dialing The cost of the call will appear on the bill from his long distance provider. 3 - For optimal conference quality Participants should identify themselves and speak clearly. Minimize noise (rings, paper shuffling, pencil tapping, etc.). Advise all participants who are not speaking to put their telephones on speakerphone in "mute" mode. Make sure that participants do not use the "on hold" button on their telephones so that the conference is not interrupted by music. 003

4 FEATURES guide Moderator codes OPER ABC DEF GHI JKL MNO PRS TUV WXY Aler ts operator that you need assistance. List of available options. Automated roll call (heard by all par ticipants). Automated roll call (heard by the Moderator only). Lecture mode (conference). Activate/deactivate automatic disconnection. Line mute (personal). Lock/Unlock the conference. Chairperson dial out. (Available upon request) Star t/stop conference recording. Participant codes OPER DEF MNO Aler ts operator that you need assistance. List of available options. Automated roll call (heard by par ticipant only). Line mute (personal). Access Number List Local access Ajax-Pickering Barrie Chicoutimi Drummondville Granby Guelph Hamilton Joliette Kingston Kitchener-Waterloo (705) (418) (819) (613) London Montreal Newmarket Oakville Oshawa Ottawa Quebec Riviere-du-Loup Sarnia Schomberg Toll-free access International calls (514) (613) (418) (418) Sherbrooke Sorel St. Catharines St-Hyacinthe Sudbury Toronto Trois-Rivieres Valleyfield Windsor (819) (705) (416) (819) Our operators would be pleased to call participants from outside North America and join them to your conference. 003

5 Playback on DEMAND Unable to participate in an important conference call? Thanks to our high performance digital systems, Distributel customers have the opportunity to playback recorded conferences. You can take advantage of the numerous features available to playback the conference at any time, without missing a thing. Playback on demand includes the following features, amongst others: Local access for all of your participants. Playback available 24 hours a day, 7 days a week. Multiple participants can use the service at the same time. In addition Your conference can be converted into " MP3 " format and forwarded to you by or regular mail (CD). To access Playback on Demand, the user must: 1- Dial or ; 2- Enter the guest code followed by the pound sign (#); 3- Enter the conference recording code, followed by the pound sign (#). Useful Features for Playback on Demand: MNO 6 Skip forward (30 seconds) WXY 9 Skip back (30 seconds) JKL 5 Pause playback GHI 4 Restart playback Please note that you can only hear the last recorded conference. For all other conferences previously recorded, please contact the teleconferencing service by dialling or followed by *0.

6 Key FEATURES Web Collaborator Distributel's Web Conference Service is a tool that allows business people to get together to discuss, share information and modify documents in complete security. Voice, visuals, and data sharing allow users to make their conference more efficient, while saving time and money. The simplicity of Distributel's Web Collaborator allows users the opportunity to be directly connected without distance constraints, simply by using an Internet browser and a telephone. With its expanded range of features, business conferences can be managed professionally without any loss of information and at very little cost. What do you need to use Distributel's Web Collaborator Service? An identification code for the moderator and participants; Internet access; Internet browser (Internet Explorer 5.0 or Netscape 7.1) and Sun Java 1.4.2; Telephone (if required for conferencing). Distributel's Web Collaborator offers users: A secure site; An "on-line" roster of all participants; Includes viewing and sharing of participants' documents, applications, graphics and images; Access to a suite of features for moderator and conference participants. Access the Web Collaborator with a few simple keystrokes 1. Open a Web session at this address: 2. Enter your name, telephone number and pass code. Some of the most popular features Record the conference (digitally or on CD) Playback on demand Access screening/security Voting and polling Locking/Unlocking automatic disconnection Line mute (personal or conference) Lecture mode Transcription Chat