2007 Global Crossing - Proprietary. Ready-Access Web Meeting Version 9

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1 2007 Global Crossing - Proprietary Ready-Access Web Meeting Version 9

2 Agenda Getting Started with Installation/Login Participant Experience Conference Center Features Starting your Web Meeting Managing your Ready-Access & Web Meeting Recording & Report Management Ready-Access Web Meeting Support 2007 Global Crossing - Proprietary 2

3 Web Meeting Conferencing Basics Use anytime without the need for reservations Include up to 96 participants per conference Login using your Ready-Access phone number Access code Passcode for both audio and web International toll-free calling Available in 50+ countries covering Europe, Asia, South America 2007 Global Crossing - Proprietary 3

4 Web Meeting Conferencing Basics Chairperson: Access code + passcode to start Conference Treat pass code (4-digit) like your ATM PIN number Participants: Only need the access code (7-digit) to Join 2007 Global Crossing - Proprietary 4

5 Types of Conferences 1. Audio only 2. Web only XXX-XXXX + login credentials 3. Audio and Web You shouldn t need a degree in computer science to hold XXX-XXXX a web conference. + login credentials 2007 Global Crossing - Proprietary 5

6 Getting Started 2007 Global Crossing - Proprietary 6

7 Ready-Access Web Meeting Login Page and Java Installation Launch Internet browser and visit: Go to: Quick Links area and select desired Web Meeting login NOTE: First Time Users: You may need to load the Java plugin, if not already installed. This is a one-time download Check your system requirements: Global Crossing - Proprietary 7

8 Java Browser Test Results System already has correct version of Java installed Click link to install the correct version of Java Global Crossing - Proprietary 8

9 Click here to log in to your conference center 2007 Global Crossing - Proprietary 9

10 Installation Chairperson must enter their: 1. Ready-Access phone number 2. 7-digit access code 3. Chairperson passcode 2007 Global Crossing - Proprietary 10

11 Participant Login Participant must enter the Chairperson s: 1. Ready-Access phone number 2. Ready-Access 7-digit access code 2007 Global Crossing - Proprietary 11

12 New Conference Center Logging into the new Conference Center 2007 Global Crossing - Proprietary 12

13 New Conference Center Fully branded for our wholesale customers 2007 Global Crossing - Proprietary 13

14 New Conference Center Select On-Demand Meeting to meet instantly with no scheduling Manage all aspects of your conferences using these options OR click here to Schedule and Customize a new meeting 2007 Global Crossing - Proprietary 14

15 New Conference Center Select the default time zone for your meetings 2007 Global Crossing - Proprietary 15

16 Conference Center Features 2007 Global Crossing - Proprietary 16

17 Schedule Meeting Click here to schedule new meetings & create invitations 2007 Global Crossing - Proprietary 17

18 Schedule Meeting Step 1: Enter Meeting Details Choose the type: 1. Ready Access Audio (no assistance is needed - reservationless) 2. Other (audio other than Ready Access or Operator Assisted audio) 2007 Global Crossing - Proprietary 18

19 Schedule Meeting Select to have participants register in real-time right before joining your meeting OR, have your participants pre-register in advance for your meeting. This will then give you the following two options: Automatic Confirmation or Manual Check the box to add an additional security passcode to your meeting Click Save and Next to continue on to the following step to send your invitations 2007 Global Crossing - Proprietary 19

20 Schedule Meeting You can Preview, Edit and Send invitations out for your meeting. Or click Show Advanced Settings to customize the advanced meeting features such as a custom logo, the reminder , and the post meeting survey Global Crossing - Proprietary 20

21 Send Your Invitation 1. Enter the addresses of the participants you wish to invite OR 2. Upload a CSV file containing the addresses of the participants you wish to invite OR 3. Use the preview screen to copy and paste into an client such as Outlook 2007 Global Crossing - Proprietary 21

22 Participant Invitation 2007 Global Crossing - Proprietary 22

23 Add to Your Calendar Standard ical with Accept, Tentative, Decline capabilities Conference details are all listed clearly in the body of the invitation 2007 Global Crossing - Proprietary 23

24 View Reports You can view and download Web, and Recording reports 2007 Global Crossing - Proprietary 24

25 Manage Recordings Play: This will play the recording using a Flash player Download: Allows you to download the audio portion or both the audio and visual Allows you to the recording link to a participant Rename: Changes the name of the recording 2007 Global Crossing - Proprietary 25

26 Manage Recordings Add a recording to your podcast feed 2007 Global Crossing - Proprietary 26

27 Editing Recordings Edit recordings Make single or multiple cuts View/undo past cuts 2007 Global Crossing - Proprietary 27

28 Podcasting Only service that allows customers to seamlessly take audio and web conferences and turn them into audio podcasts with visuals Create listener communities around causes, niche topics, products/brands; generate targeted web site traffic Simply: Record Edit Publish 2007 Global Crossing - Proprietary 28

29 Create a Podcast Feed itunes compatible Fill in the necessary info to create a podcast feed Once your feed is created you can add recordings to it at any time 2007 Global Crossing - Proprietary 29

30 Publishing a Podcast Feed Place the feed URL on your website or to subscribers Subscribers have several options to choose from depending on their playback preference You can subscribe to multiple feed formats 2007 Global Crossing - Proprietary 30

31 Add Recordings Add a recording to your podcast feed 2007 Global Crossing - Proprietary 31

32 Edit On-Demand Registration Create up to 5 custom registration fields to gather unique information from your participants 2007 Global Crossing - Proprietary 32

33 2007 Global Crossing - Proprietary 33

34 Installation Launch Internet browser and visit: Go to: Quick Links area and select desired Web Meeting login NOTE: First Time: you may need to load the Java plug-in, if not already installed. This is a one-time download Check your system requirements: Global Crossing - Proprietary 34

35 Participant Registration Page Note: Chairperson can customize this page, so it may look slightly different 2007 Global Crossing - Proprietary 35

36 Participant Lobby 2007 Global Crossing - Proprietary 36

37 Participant Slide View 2007 Global Crossing - Proprietary 37

38 2007 Global Crossing - Proprietary Starting a Web Meeting

39 Web Meeting Functionality Integrated Ready-Access and Web Meeting Controls Present PowerPoint slides Show specific applications (Excel, Word, Websites) Show your entire desktop Appoint a Co-Presenter to share presentation responsibility Grant Control of your applications or desktop to another participant Create and manage conference recordings 2007 Global Crossing - Proprietary 39

40 Start Your Web Meeting Chairperson must enter their: 1. Ready-Access phone number 2. 7-digit access code 3. Chairperson passcode 2007 Global Crossing - Proprietary 40

41 Conference Center Choose which type of meeting (on-demand or scheduled) and then Click here to launch the moderator and start your meeting 2007 Global Crossing - Proprietary 41

42 Slide Presentation Controls Set your optional security code and click Start 2007 Global Crossing - Proprietary 42

43 Slide Presentation Controls 2007 Global Crossing - Proprietary 43

44 Slide Presentation Controls Participant Screen Integrated Ready-Access Controls Chat Slide Controls 2007 Global Crossing - Proprietary 44

45 Insert Slide Presentation Upload Slides Before The Web Meeting Begins 1. Click Insert 2007 Global Crossing - Proprietary 45

46 Insert Slide Presentation 2. Select the File you want to upload 2007 Global Crossing - Proprietary 46

47 Insert Slide Presentation 3. View the thumbnails on your screen 2007 Global Crossing - Proprietary 47

48 Conference Report The Chairperson receives an ed report that contains: Ready-Access Web Meeting Start Time Duration Number of Participants Participant Contact Information Transcript of Chat conversations 2007 Global Crossing - Proprietary 48

49 Managing Your Ready- Access and Web Meeting 2007 Global Crossing - Proprietary 49

50 Conference Controls Start Web Conference Select Action Dropdown Participants List Conference Management Phonebook Options Reports Chat 2007 Global Crossing - Proprietary 50

51 Participant List Icons display each user s connectivity Telephone = audio participant Computer = web participant Hourglass = in lobby or dialing Participant arrow dropdown list allows for chairperson to perform various actions: Disconnect Chat Assign as Co-Presenter Grant Control 2007 Global Crossing - Proprietary 51

52 Conference Management Participant Management: Dial: Allows the chairperson to dial out to participants and join them into the conference Disconnect: Disconnect selected participants Play Name: Allows the chairperson to play selected participant name 2007 Global Crossing - Proprietary 52

53 Conference Management Chairperson Audio Functions: Mute All: Mute all participants to block out background noise Unmute All:Unmute participants Operator: Dials out to an operator for assistance Record: Records the web and audio portions of your conference Listen Only: Places all participants in listen only mode Continuation: Allows the conference to continue if the chairperson drops out Lock Audio: Prevents additional participants from joining conference 2007 Global Crossing - Proprietary 53

54 Conference Management Additional Features: Phonebook: Allows access to a phone book for easy dialing of participants Options: Allows the chairperson to change various conference parameters Reports: Access to recordings 2007 Global Crossing - Proprietary 54

55 Phonebook 2007 Global Crossing - Proprietary 55

56 Options Chat: enables the chat window Application Showing Slider: allows you to optimize for better performance Entry Announcement: sets the announcement heard when participants join Quick Start: allows conference to start before chairperson has joined 2007 Global Crossing - Proprietary 56

57 Chat Allows you to communicate and ask questions through the web interface The chairperson can chat to co-presenters, a single participant, or the entire conference 2007 Global Crossing - Proprietary 57

58 Slide Preview 2007 Global Crossing - Proprietary 58

59 Show Desktop Mode Share your entire desktop with participants Chat is disabled by default Participants displays are maximized To stop this mode, select another Presentation Mode from the dropdown box, or end your conference 2007 Global Crossing - Proprietary 59

60 Show Applications Mode Show any application that is open (word documents, spreadsheets, websites, software) Find application from in the selection box 2007 Global Crossing - Proprietary 60

61 Grant Control Grant Control of your desktop or applications to another participant 2007 Global Crossing - Proprietary 61

62 Grant Control Grant Control from Select Action Dropdown or the Participant Action Arrow 2007 Global Crossing - Proprietary 62

63 Appoint a Co-Presenter A chairperson can appoint a copresenter to share responsibility Multiple co-presenters can be appointed by the chairperson 2007 Global Crossing - Proprietary 63

64 Showing Button When showing applications, you will notice a Showing button on the window. The Showing button allows you to manage your conference from multiple windows Global Crossing - Proprietary 64

65 Talk Indicator Global Crossing s Ready-Access Web Meeting new talk slot feature indicates to the presenter who is speaking during a conference. Use to: Identify speaker Pinpoint noise Manage potential distractions 2007 Global Crossing - Proprietary 65

66 Coloring Interlude 2007 Global Crossing - Proprietary 66

67 Recording and Report Management 2007 Global Crossing - Proprietary 67

68 Recording a Ready-Access Conference Click the Record checkbox Ready-Access audio conference must be started The Recorder will appear in your participant list; wait to hear this conference is being recorded Click the Reports button to access and manage your recordings 2007 Global Crossing - Proprietary 68

69 Manage Recordings Show Recording link: Displays URL for recording Edit Registration: Allows Chairperson to change registration data on a per recording basis Edit: Allows chairperson to cut out parts of recording 2007 Global Crossing - Proprietary 69

70 Recording Player The video portion is synchronized with the audio This allows you to fast forward or rewind while keeping the slides in sync with the audio Slides, desktop, and application sharing modes are all captured 2007 Global Crossing - Proprietary 70

71 Recording Player To browse: Scroll horizontally through thumbnails on the player Scroll vertically along a set of thumbnails on the left hand side of your screen 2007 Global Crossing - Proprietary 71

72 Customer Support 2007 Global Crossing - Proprietary 72

73 Global Crossing Support Page Lookup International Toll-free numbers Access our Help Guides Contact Ready-Access Customer Care Manage your Recordings Sign up for Training Sign up for New Accounts And more! 2007 Global Crossing - Proprietary 73

74 Contact Us Global Crossing - Proprietary 74

75 EXTRAS 2007 Global Crossing - Proprietary 75

76 Audio Conference Invitation Date and Time of conference (include time zone) Ready-Access Audio Conference Phone Number: Your 7-digit unique access code (same for Audio & Web access) Optional Security Passcode 2007 Global Crossing - Proprietary 76

77 Web Meeting Invite Link Date and Time of conference (include time zone) Web Meeting URL: 7-digit access code to enter in the Participant Login Optional Security Passcode Browser Check Information: You should have your Web participants test their browser for compatibility with the Ready-Access Web Meeting service: Browser Check link Global Crossing - Proprietary 77

78 2007 Global Crossing - Proprietary Thank You. Questions?

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