POS-X XR210 Ethernet Printer Installation Windows 7 32/64BIT

Transcription

1 One Blue Hill Plaza, 16 th Floor, PO Box 1546 Pearl River, NY PC-AMERICA, (Voice) (Fax) POS-X XR210 Ethernet Printer Installation Windows 7 32/64BIT 1 P a g e

2 Using an Ethernet cable (RJ45) through a router or switch this option requires the purchase of a Router or switch and network cable. Before You Begin Make sure your POS-X XR210 Ethernet Printer is plugged in and properly connected to your router/switch via network cable and that the paper roll is properly seated. You can connect your XR210 printer to your PC through either a router or a switch via cat-5e cable (see image below). 2 P a g e

3 Printer Driver Installation 1. Download and extract/open the POS-X_EpsonAPD.exe file. File is available to download here: 2. Select Next to save the files in the default location. 3. Select Next to save the files in the default location. 3 P a g e

4 4. Select Dot Impact Printer. 5. Select Installation(I). 6. Select the operating system under OS Information (Windows 7). 7. Select the operating system type under Processor (either 32-Bit OS or 64-Bit OS). 8. Select LPT1 under Printer Port. 9. Select OK. 4 P a g e

5 10. After the files are copied, and drivers are installed, you will be asked to Reboot. Skip this step for now. (Your printers will show up as Not Available, but they can still be used.) If there is an issue installing the Printer Driver: Right-click the extracted XR210.exe driver file and select Properties. Select the Compatibility tab and place a check mark in Run this in compatibility mode for field. Use the dropdown box to select Windows XP Service Pack 3. Select Run as Administrator. Select Apply, then OK, then start the installation process. If there is still issues installing the driver try restarting the computer. Note: When Installing via compatibility mode, step 5 may show a different operating system then what you are using (Windows XP). Do not change this, as this will negate using compatibility mode. 5 P a g e

6 Ethernet Printer Configuration 1. Download and extract/open the TCPIPCFG.exe file. File is available to download here: 2. Right-click the downloaded application and select Run as Administrator. Note: If your firewall comes up simply select Allow to allow the application to access the printer through the firewall. 3. The Ethernet printer configuration utility will show on the screen. 4. Select Search, you will see a popup that says Probe complete! 5. Enter the information for the local IP, Subnet Mask and, Gateway. 6. After the information has been entered select Save, you will see a popup that says Write success 7. Exit the utility as the printer has been configured. 8. After the printer has been configured the driver must be configured. 6 P a g e

7 Printer Driver Configuration 1. Select the Start icon. 2. Select Devices and Printers. 3. Right-Click on Dot Impact Printer, and go to Printer Properties. 7 P a g e

8 4. Select the Ports tab at the top. 5. Select Add Port 6. Select Standard TCP/IP Port. 7. Select New Port. 8. The Add Standard TCP/IP Printer Port Wizard should appear. 9. Select Next. 8 P a g e

9 10. Enter the IP Address that you configured from the Ethernet Printer Configuration section earlier. 11. Select Next. 12. Select Finish. Note: Make sure the correct TCP/IP Printer Port is selected. Note: If prompted that the device couldn t be found, select the custom option and check that the settings are correct then select Finish. 13. Select the Device Settings tab, for Receipt(No cut) select 63.5 x 297 mm. All Other options should be set to Not Available. 9 P a g e

10 14. Select the Printer Commands tab, uncheck all Open Cash Drawer Options. 15. Select OK to apply changes to the Dot Impact Printer Properties page. 16. If you have any other POS-X Receipt Printer drivers installed, please delete them now. 17. Once you do this, you will want to turn the printer Off, and then back On again, to re-initialize the printer s settings. 10 P a g e

11 Configuration in CRE/RPE 1. Start the RPE/CRE program. 2. Select the Options/Manager and enter your password (where applicable). Select [4] Setup [L] Friendly Printer Setup and re-enter your password if necessary. 3. Select the Add Printer button. Enter Kitchen for your new printer name and Select Enter. 4. Select Kitchen in the Select Friendly Printer list on the left. 5. Select the POS-X (Epson TM-U220) Receipt in the Select local Windows printer list on the right. 6. Select Epson TM-U220 Impact Receipt Printer as the Printer Type. 7. Select Cut Receipt at this Station. 8. Select Two Color Ribbon Epson Dot Matrix (if applicable). 9. Optionally select Disable Printer at this Station (if applicable). 10. Optionally select Print Master/Subordinate Receipts (See: Printing Master/Subordinate Receipts). 11. Select Save & Exit. 11 P a g e

12 Sending Items to the POS-X XR210 Kitchen Printer You ll use the Printers setting for your Inventory Items to indicate which should be sent directly from your CRE/RPE application to the Kitchen Printer. 1. Start the RPE/CRE program. 2. Select the Options/Manager and enter your password (where applicable). 3. Select [5] Administrative then [A] Inventory Maintenance. 4. Locate an Item you want sent to the Kitchen Printer and select the Printers tab. 5. Select Add Printer and select the Kitchen button to select the kitchen printer that we just added. 6. Select Save Changes. Repeat steps 4-6 above for each Inventory Item you want sent to the Kitchen Printer when ordered. Examples of items you would probably not want sent to the Kitchen Printer include beverages and desserts, but items prepared in the kitchen should be individually directed to the Kitchen Printer. 12 P a g e

13 Sending Orders to the Kitchen Receipt Printer After configuring your inventory to go to the kitchen printer we can test that everything was configured correctly by doing the following: 1. Start the RPE/CRE program. 2. Login to start taking transactions. 3. After adding items to the invoice with a kitchen printer associated, select SEND. 4. If prompted, enter an On-hold ID. 5. Select Enter. If all settings were configured correctly the kitchen printer will print the order information for the kitchen staff to prepare. 13 P a g e

14 Printing Master/Subordinate Receipts If the Option Print Master/Subordinate Receipts was checked in Friendly Printer Setup, the kitchen printer will print a "Master Ticket" and also print "Subordinate Tickets" for each item that needs to be prepared. All of these tickets will print after selecting SEND on the invoice screen of RPE: An example Master Ticket. The Subordinate Receipts are referencing from this example. A Subordinate Ticket for the first item. A Subordinate Ticket for the second item. Note: Three copies of this ticket will print as the master ticket for this order shows that there were three orders of this item. A Subordinate Ticket for the third item. 14 P a g e

15 Preventing Items from Being Sent to the Kitchen 1. Start the RPE/CRE program. 2. Select the Options/Manager and enter your password (where applicable). 3. Select Administrator then Inventory Maintenance. 4. Select the Optional Info tab. 5. Select the Additional Info tab. 6. The option Never Print in Kitchen can be checked for any item to prevent it from being printed on the kitchen printout. (This is typically used for Combo Meals) For more information on Combo Meals please see the following link: 7. Select Save then select Exit. 15 P a g e

16 Additional Options 1. Start the RPE/CRE program. 2. Select the Options/Manager and enter your password (where applicable). 3. Select Setup then Setup Screen. 4. Under the Receipt tab the following options are available: Under Kitchen Receipt Font Size Select the font size to print on all kitchen printers. (Station Specific) This option will print whether or not the invoice has been paid for on the kitchen receipt. (System-Wide) Under the Restaurant Features: Functionality tab the following options are available: ORDER IDENTIFIER (Station Specific) None Disabled. Prompt Table Number Prompts for a numeric table number with a touch-screen numeric keypad (such as for a tabletop number given to a customer to put on their table for order delivery). Customer Name Prompts for the customer s name with a touch-screen keyboard IDENTIFIER IS PRINTED ON KITCHEN RECEIPT or, DISPLAYED ON KITCHEN VIDEO SYSTEM. 16 P a g e

17 If checked, the second description line in Inventory Maintenance will be sent to kitchen printers. (System- Wide) If checked, the server will be prompted for the name of the customer. This name will be displayed on the kitchen printout. (Station Specific) Under the Restaurant Features: Delivery tab the following options are available: If checked, the customer info that is checked (under: Print Customer Info) on Page 2 of the Receipt tab of the Setup Screen will be included on kitchen printouts. 17 P a g e