Excellence in Practice: Real-World Award Winning Implementation of SOA in Government

Transcription

1 Excellence in Practice: Real-World Award Winning Implementation of SOA in Government Kevin D. Moore, Sr. CIO June 3, /17/2009 1

2 Awards 2009 OMG Award BPM Application that Demonstrates the Best Return on Investment (ROI) 2008 Gold Global Award Excellence in BPM and Workflow for the North American Region 6/17/2009 2

3 Lessons Learned Know As Is Buy In Market Don t Speak Geek It s About Business, Not IT Educate Workforce Green IT + Green BP = GREEN

4 Mission Ensure the quality of military accessions during peacetime and mobilization in accordance with established standards. 6/17/2009 4

5 Where We Are Located Seattle Spokane Western Sector Eastern Sector Portland Butte Fargo Sacramento San Jose Los Angeles San Diego Boise Salt Lake City Phoenix San Diego, CA Anchorage Honolulu Denver Albuquerque El Paso Amarillo Sioux Falls Omaha Oklahoma City Ft. Sill, OK Dallas 11June 1996 Houston San Antonio Lackland AFB, TX Minneapolis Des Moines Kansas City St Louis Ft. Leonard Wood, MO Little Rock Shreveport New Orleans Milwaukee HQ USMEPCOM Eastern /Western Sector Chicago Indianapolis Columbus Nashville Memphis Lansing Detroit Great Lakes, IL Cleveland Beckley Ft. Knox, KY Louisville Knoxville Ft. Jackson Ft. Jackson, SC Atlanta Parris Island, SC Jackson Montgomery Ft. Benning, GA San Juan Harrisburg Pittsburgh Baltimore Ft. Lee Charlotte Jacksonville Tampa Raleigh Miami New York Ft. Dix Cape May. NJ Portland Boston Springfield Syracuse Buffalo Albany Organization HQ s co-located at Great Lakes Naval Training Base 2 Sectors 65 Military Entrance Processing Stations (MEPS) Supports all uniform services PUERTO RICO Personnel Assigned Military 608 Civilian 1,997 2,605

6 Vision USMEPCOM is recognized as a customer-centered, future-focused learning organization driven by best business practices and cutting-edge technologies, providing real-time entrance processing and qualification. 6/17/2009 6

7 Role in the Accession Process Our Role Ensures DoD applicant qualification standards are met across all Services Vital strategic role as a provider and broker of mission-critical information for total accession process MCRC Provide efficient, low-cost, one stop applicant processing to all the Services Recruiting CNRC Recruiting AFRS Recruiting USAREC Recruiting CGRC Recruiting USMEPCOM Testing Medical Processing DoD Accession Standards Service Requirements Ft. Knox, KY Ft. Leonard Wood, MO Ft. Jackson, SC Ft. Sill, OK Ft. Benning, GA San Diego, CA Parris Island, SC Great Lakes, IL Lackland AFB TX Cape May. NJ Accessions Processing Interface Recruit Qualify Train FY2008 Workload 274,000 Accessions - 187,000 AC - 87,000 RC 700,578 Accessions Visits to MEPS Student/Enlistment ASVAB Tests - 1.2M Special Tests - 126,000 Medical Exams - 386,000 Background Screening Checks - 333,000 Enlistment Contracts - 325,000 Personnel Data Transmission - 259,000 Packets (Shipped) Meals/Lodging - $57M - 739,695 Overnight Stays Transportation - $79.6M

8 Our Core Competencies - Enlistment Processing Testing Medical Background Screening Service Counselor (Job Search) Enlistment 6/17/2009 8

9 Transformation 6/17/2009 9

10 Prior Enterprise (non-soa) DMDC Prior Service Verification Defense Security Service US Citizen and Immigration Service Social Security Administration USMEPCOM CRDB Navy Drug Screening lab VIROMED USMEPCOM Host Processing Marine Corps CTS Office of Personnel Management Navy USMEPCOM Comm Server FIS Server Army CAT ASVAB DMDC Air Force NMPC Coast Guard Item Level data (Testing) Recruiting Commands MTMC Travel DFAS Indy DEERS NMPC NETPDTC WRAIR USMC Parris Is. USAREC SSS EREC National Guard Bureau QuiC-R Army Research Institute Others... USMIRS USMIRS X 65 MEPS EFCS EFCS EFCS X 65 Locations 6/17/

11 Service Oriented Architecture (SOA) Mandated by DoD Net-Centric = SOA NCES = Net-Centric Enterprise Services Services that are flexible and reusable Time-to-Production and costs decrease as more services are built Applications are build from composite services (the reuse of existing services) 6/17/

12 Enterprise Service Oriented Architecture (esoa) Army ARISS e-spf Web App eorders DTS USMC AF AFRIS DTS Gateway NAVY CG CRDB MIRS Other Interfaces XML/WebServices Service Enablement

13 MEPS Positive Applicant Identification Electronically track applicant via Biometric and facial recognition photograph index/facial biometrics DD Form 4 Contract signatures are index/facial biometrics Enrollment requires 2 SSN source documents (680-3A-E plus other) Reduce fraudulent processing e-security Recruiting Services Verify applicant identity Cradle-to- Grave Applicant uses fingerprint to checkin/out Services can access applicant location anytime to determine processing status Biometric e-signature DD Form 4 Project all applicant (MEPS / MET Site) Continuous Verified Test Scores Training Centers Same enlistee arrives at the Initial Entry Training Center End state capability to verify new enlistee identification with Defense Manpower Data Center (DMDC) Common Access Card (CAC) issuance (biometric) Receive biometric e-signature DD Form 4 Biometric Capture Biometric MEPS/MET Site Enrollment Biometric Signature/Tracking

14 Enterprise Service Oriented Architecture (esoa) Application Repository esecurity erecords emedical DE/TOSIP eorders Shipper Others MEPCOM Portal Document Management Applicant Management Business Process Administration Business Rules Administration Business Process Dashboard Application Monitoring Business Processes Business Services Validation Services Common Services Instrumentation Services Auditing Services Medical Security Logging Services Data Access Services ESOA Service Repository Aptitude Processing Business Rules Management Document Management Services Service Infrastructure Service Management Security Infrastructure Service Bus Service Gateway Scanning Services Biometric Services Electronic Document Services Security Services Travel Services Testing Services COI Interface Services Web Services Data Repository USMIRS CRDB CSDB Biometric Database Medical Database Document Repository Shipper Database CTS Database

15 The Future of Military Entrance Processing

16 Personnel Visibility DoD Business Transformation Agency Business Enterprise Priority: Personnel Visibility 6 Business Enterprise Priorities: Quadrennial Defense Review Basis of Needed Capability and Forces: Ability to Meet Surge Requirements 1. Personnel Visibility 2. Acquisition Visibility 3. Common Supplier Engagement 4. Materiel Visibility 5. Real Property Accountability 6. Financial Visibility PV Goal: Provide accurate, timely and readily available personnel information... Always Mission Focused Quality of Individual Accessions Improve Process Flexibility 16

17 Time Intensive for Applicants Current Processes Sequential Labor Intensive for Recruiting/MEPS Personnel Considerable down time Improving the process for applicants will also improve the process for Recruiting/ MEPS personnel and vice versa 17

18 Customers For kids who have grown up accustomed to the speed, accessibility and anonymity of the Internet, interfacing with an actual human being will seem cumbersome, while being asked to sit and wait for batch processing of others will seem intolerable. 18

19 Key Goals One visit, one accession Paperless processing Positive identification of applicants Enhanced data accessibility Validation of self-disclosed information Compliance with DOD IT mandates Net-centric Enterprise architecture

20 Impacts Reduce accession processing costs Reduce attrition Improve data quality Initiate electronic health record (Health IT) Enable anytime, anywhere processing Enable business process flexibility, adaptability, scalability Enhance data exchange across DoD

21 VIPS Process: Save Recruiter Time and Resources Reduce MEPS Visits Single Data Entry Save Recruiter Transportation Time Improve Medical Informatics 21

22 TODAY Current Concept of Operations Fiscal Year 2008 Processing Data Interest Enlistment Tests 588,000 Medical Exams 373,000 USMEPCOM Qualified And Service Waivers 333,000 Initial Oath And Behavior Assessment 328,000 Enlist and Ship 259,000 Complete Basic 230, ,000 applicants 1,124,000 applicant MEPS visits Future Concept of Operations Projected Workload Global Accessions Processing Applicant Processing Tools Available On-Line Interest icat Enlistment Test Medical Pre-screen Behavior Assessment Waiver Prescreen Confirmation Enlistment Test Tailored Medical Exam Biometric Verification 250,000 Initial Oath And Behavior Assessment 240,000 Enlist and Ship 235,000 Complete Basic 230, ,000 applicants 250,000 applicant MEPS visits Increased capacity - reduced workload External Process MEPS Process

23 Accession Enterprise Laboratories Healthcare Providers Prescription History Insurance Companies Processing Selective Service System Reception/ Training Centers Recruiting Business Solution VIPS IT Solution Law Enforcement USCIS SSA Electronic capture of qualification data OPM / FBI Support for DOD human resource systems Paperless, Net-centric environment Secure availability of accession data >90% applicant pre-qualification Veterans Affairs Armed Forces Health Longitudinal Technology Application System scalability Biometrics Management Office Defense Integrated Military Human Resource System DTS Defense Manpower Data Center

24 Acquisition Timeline VIPS 1.0 VIPS 2.0 VIPS 3.0 VIPS Apr Aug Jan Apr Jun Aug FY 2008 FY 2009 FY 2010 FY 2011 FY 2012 FY 2013 BPR Delivery FRD Delivery SRSs Delivery Internet Computerized Adaptive Testing (icat) Positive Identification (PosID) Business Intelligence (BI) Recruit Travel - DTS

25 Strategy Reengineer business practices to improve the product Provide effective, efficient service to applicants and stakeholders ers Implement paperless processing Establish robust business management analytical tools Serve as a catalyst in revolutionizing processing Leverage technology Streamline corporate business processes Enhance core competencies Synchronize IT transformation with stakeholders and partners Field a flexible solution That minimizes response time Improves the efficiency of accession process Establishes a virtual virtual processing environment Transform workforce and workplace culture Optimize the organization Institutionalize a professional and personal training program Improve work environment 25

26 Shift/Change Challenges/Risks Communication Support & Buy-In Funding System Changes (Accession Enterprise) DoD Enterprise Transformation

27 Lessons Learned Know As Is Buy In Market Don t Speak Geek It s About Business, Not IT Educate Workforce Green IT + Green BP = GREEN

28 Lessons Learned - Most Eat Healthy Exercise Get Plenty of Rest Important

29 6/17/