Gateshead Early Intervention in Psychosis Service Patient Information Leaflet
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1 Gateshead Early Intervention in Psychosis Service Patient Information Leaflet Shining a light on the future
2 2
3 Introduction The aim of this leaflet is to provide you with information that you will find useful during your time with the Early Intervention in Psychosis (EIP) Service. We want to offer you as much help and support as you feel you need, to enable you to live the life you want. If you are not sure about anything in this leaflet please ask a member of staff or speak to your Care Co-ordinator. What is the Early Intervention in Psychosis Service? The Early Intervention in Psychosis Service works with young people who are experiencing a first episode of psychosis. The support you receive from this service can help you to recover from your psychotic episode. It can also help to reduce the likelihood of experiencing further psychotic episodes in the future. The service is made up of a team of professionals (including nurses, psychologists and psychiatrists) who have lots of experience in working with people with psychosis. You will meet someone from the service who will talk to you and your family (if you wish), about what you have been experiencing. This person is known as a Care Co-ordinator. Who is it for? The Early Intervention in Psychosis Service offers help to people aged years who are experiencing first symptoms of psychosis, as well as providing help to their families. Who can refer me? Anyone can refer a young person to the service if they are concerned, this could be self referral, a family member, teacher, school counsellor, youth worker as well as health professionals such as GP, care co-ordinator or consultant psychiatrist. What happens after I have been referred? Two members of the team will visit you at home, or wherever is most convenient, to see if this is the right service for you. If so, you will be given a named care co-ordinator who will work with you to find out what support you need and agree how we can help. You will have the opportunity to meet other team members who may be involved in your care. How can the team help? The team can help in a variety of different ways, such as: Work with you in overcoming any difficulties that you might have Help you understand your symptoms Help you develop new ways of coping Help you develop daily living skills, like shopping and travelling on the metro Offer you social and group activities Help you access education or employment/voluntary work Offer your family support Offer psychological therapy Help you with any medication needs 3
4 Find suitable housing Help with money management and welfare benefits Support you to attend GP appointments What hours are the team available? EIP is available 9am - 5pm, Monday - Friday. Will everything I tell the service be confidential? All of the members of the Early Intervention Service work to very strict rules on confidentiality. Everything you tell the service, will be kept confidential and will only be shared among the professionals working with you. The only exception to this would be if we felt there was a risk to you or to someone else. If this happened, we might have to share information with other agencies, but we would talk to you about this first. If you have any concerns at all about confidentiality, please speak to your Care Co-ordinator or another member of the service. Personal Safety Trust staff carry devices that can monitor and record abusive behaviour. They can alert and receive support from emergency services and the recordings may be used in court proceedings. Travel information Contact Nexus Traveline Tel: Website: Interpreters If you require an interpreter staff can arrange to book an appointment. The Friends and Family Test When you receive care or treatment from Northumberland, Tyne and Wear NHS Foundation Trust, you will be given the opportunity to give your feedback by answering questions about your experience. Please ask staff for a Friends and Family Test Survey, you can also complete the survey online at What if I have a comment, suggestion, compliment or complaint about the service? If you want to make a comment, suggestion, compliment or complaint you can: talk to the people directly involved in your care ask a member of staff for a feedback form, or complete a form on the Trust website (click on the Contact Us tab) telephone the Complaints Department Tel: We are always looking at ways to improve services. Your feedback allows us to monitor the quality of our services and act upon issues that you bring to our attention. - Points of You - available from staff. - Friends and Family Test - available from staff or online at 4
5 Useful contacts Northumberland, Tyne and Wear NHS Foundation Trust Tel: Patient and Carer Involvement Team Tel: Some of these websites or helplines may also be useful: Am I Normal? Provides helpful information about psychosis. Hearing Voices Network Provides information about self-help groups for people who hear voices. Rethink Mental Illness Advice Line Advice line: (Mon-Fri, 10am-2pm) Provides information on support groups and other services. Eppic Australian website that provides information on psychosis. References The early warning symptom intervention for patients with bipolar affective disorder. Advances in Psychiatric Treatment (2004), vol. 10, Richard Morriss Schizophrenia: early warning signs. Advances in Psychiatric Treatment (2000), vol. 6, pp Birchwood et al. Report on early detection and intervention for young people at risk of psychosis (2008) Contact details Gateshead Early Intervention in Psychosis Service Tranwell Unit Windy Nook Road Gateshead NE10 9RW Tel: The service is available: Monday - Friday, 9am-5pm 5
6 Further information about the content, reference sources or production of this leaflet can be obtained from the Patient Information Centre. This information can be made available in a range of formats on request (eg Braille, audio, larger print, easy read, BSL or other languages). Please contact the Patient Information Centre Tel: Published by the Patient Information Centre 2016 Copyright, Northumberland, Tyne and Wear NHS Foundation Trust Ref, PIC/534/0116 January 2016 V4 Tel: Review date 2019 Follow 6
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