Investing in Our Community Investing in You! Page 1

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1 Investing in Our Community Investing in You! Page 1

2 Mobile Banking and Text Banking are available for CNB customers who have Online Banking. You must be a CNB Net24 Online Banking customer to enroll in these services. It only takes a few minutes to enroll and you can start using it today! If you are not an Online Banking customer please go to to learn more or call Mobile Banking and Text Banking allow access to your CNB accounts quickly and easily Banking on the Go! Mobile Banking (app or web) allows you to check your account balance, view your account history, pay bills and securely transfer funds between your CNB accounts with your mobile device. Text Banking allows you to view your account balance and transaction history on your accounts on your mobile phone. Note: When your password expires or if you want to change your password you must change it on our website you cannot change your password in mobile banking. You must use your online banking credentials (ID & Password) to access mobile banking. Also, we do not send Text Alerts/Text Message Alerts even though our vendor has this feature automatically set to Yes/On. New Payees must be set up in online banking you cannot set up new Payees in mobile banking. Table of Contents Mobile Banking (Web) Enrollment 3-6 Login 7 View Transactions 7 Transfer Funds 8 Pay Bills 9 View Alerts 10 Logout 10 Locations 11 Mobile Banking (Android App) Enrollment 12 Login 13 View Transactions 13 Transfer Funds 14 Pay Bills View Alerts 17 Logout 17 Locations 18 Text Banking Enrollment Text Banking Commands 22 Investing in Our Community Investing in You! Page 2

3 Mobile Banking Web Enrollment via Computer Log into Online Banking and click on Options then Mobile Settings. The system defaults to Web Mobile Setting, if not click on Web Mobile Settings. Check the Enable web access for your mobile device box then enter your mobile phone number and select your wireless provider. Select the accounts you want to access via your mobile device then click on Submit. Note: The Receive Text Message Alerts is automatically defaulted to Yes but we do not send you Text Alerts. Investing in Our Community Investing in You! Page 3

4 Read the CNB Bank, Inc. Mobile Banking Service Agreement, check the I accept these full terms and conditions then click on Confirm. Note: The Receive Text Message Alerts is automatically defaulted to Yes but we do not send you Text Alerts. Investing in Our Community Investing in You! Page 4

5 You will receive a confirmation text message on your mobile device confirming your enrollment and you will be directed to the mobile web address of m.cnbwv.com. You should bookmark or save this URL. Note: The Receive Text Message Alerts is automatically defaulted to Yes but we do not send you Text Alerts. Investing in Our Community Investing in You! Page 5

6 Mobile Banking Web Enrollment via Mobile Device When enrolling via your mobile device you must login with the same credentials as Online Banking. Read the CNB Bank, Inc. Mobile Banking Service Agreement, tap the I Agree then tap Next. The Receive Text Alerts is automatically defaulted to Yes but we do not send you Text Alerts. Enter your wireless provider and mobile phone number then tap Enroll. You will receive a confirmation message on your mobile device then you can use mobile banking. You will also receive a confirmation text message. Investing in Our Community Investing in You! Page 6

7 Mobile Banking Web Login Enter your ID then tap Submit. Then enter your Password and tap Login. You should never store your ID and password on your phone. Mobile Banking Web View Transactions Tap the My Accounts icon to view a summary screen with your mobile account balances. Tap an account to view recent transactions. Swipe the screen up & down to access more transactions. Investing in Our Community Investing in You! Page 7

8 Mobile Banking Web Transfer Funds Tap the Transfer icon. Tap Choose Account to select the Transfer From Account and the Transfer To Account. Enter the Transfer Amount then tap Submit. Once the transfer is completed you will receive a confirmation and an SMS text message. Note: You can only set up immediate one-time transfers via Mobile Banking Web. Investing in Our Community Investing in You! Page 8

9 Mobile Banking Web Pay Bills Tap the Pay Bills icon. Tap Choose Payee for the payee listing then tap the Payee. Tap Choose Account to select the Pay From Account and then tap Done. Swipe the screen up & down to access more Payees. Tap the white bar for the Payment Amount, enter the Payment Amount and then tap Submit Payment. Once the payment is completed you will receive a payment confirmation and an SMS text message. Note: You can only set up immediate one-time bill payments via Mobile Banking Web. Investing in Our Community Investing in You! Page 9

10 Mobile Banking Web View Alerts Tap the Alerts icon, tap Account Alert and the account alert message will appear on the screen. Note: Alerts must be set up in online banking. Mobile Banking Web Logout Logout of Mobile Banking Web by tapping the Logout icon and then tap Continue to logout properly. Investing in Our Community Investing in You! Page 10

11 Mobile Banking Web Locations You can access CNB Bank, Inc. locations from the initial login page without logging in as well as in the Mobile Banking Menu by tapping Locations. Investing in Our Community Investing in You! Page 11

12 Mobile Banking Enrollment via Android App When enrolling via your mobile device you must login with the same credentials as Online Banking. Read the CNB Bank, Inc. Mobile Banking Service Agreement, tap the I Agree then tap Continue. The Text Message Alerts is automatically defaulted to ON but we do not send you Text Message Alerts. Enter your wireless provider and mobile number (if necessary) then tap Enroll. You will receive a Welcome screen which is also the help screen and you will also receive a notification of Enrollment Success. Investing in Our Community Investing in You! Page 12

13 Mobile Banking Android App Login Enter your ID and Password then tap Login. You should never store your ID and password on your phone. Mobile Banking Android App View Transactions Tap the My Accounts icon to view a summary screen with your mobile account balances. Tap an account to view recent transactions. Swipe the screen up & down to access more transactions. Investing in Our Community Investing in You! Page 13

14 Mobile Banking Android App Transfer Funds Tap the Transfer icon, tap Transfer From to select account and tap Transfer To to select account. Enter the Amount, select the Transfer Date and then tap Submit. Once the transfer is completed you will receive a Transfer Confirmation. Investing in Our Community Investing in You! Page 14

15 Mobile Banking Android App Pay Bills Tap the Pay Bills icon then tap Payee for the payee listing. Select the Payee and then select the Pay From account. Swipe the screen up & down to access more Payees. Investing in Our Community Investing in You! Page 15

16 Enter the Amount, select the Process Date and enter a Memo note. Tap Submit to complete the payment. Once the payment is completed you will receive a Payment Confirmation. Investing in Our Community Investing in You! Page 16

17 Mobile Banking Android App View Alerts Tap the Alerts icon, tap Alert and the account alert message will appear on the screen. Note: Alerts must be set up in online banking. Mobile Banking Android App Logout Logout of the App by tapping the Logout icon and then tap Yes, log me out to logout out properly. Investing in Our Community Investing in You! Page 17

18 Mobile Banking Android App Locations You can access CNB Bank, Inc. locations from the initial login page without logging in as well as in the Mobile Banking Menu by tapping the Locations icon. Investing in Our Community Investing in You! Page 18

19 Text Banking Enrollment Log into Online Banking and click on Options, Mobile Settings then Text Mobile Settings. Click on the View Terms & Conditions link and read the CNB Bank, Inc. Text Banking Service Agreement. Investing in Our Community Investing in You! Page 19

20 Check the Enable text access for your mobile device box. Check the Accept CNB BANK INC Text Banking Terms & Conditions box. Enter your mobile phone number and select your wireless provider. Select the accounts you want to access via your mobile device by checking the box or boxes, enter the Mobile Short Name for the account and then click on Submit. **Message and data rates may apply. Text STOP to or call (888) for more information. One (1) message per request.** Investing in Our Community Investing in You! Page 20

21 Verify the information you entered. Note the FI Text Number of You should add name this five (5) digit number and add it to your Contacts for future reference. Click on Confirm. Investing in Our Community Investing in You! Page 21

22 To complete your enrollment you must reply Yes to the text message sent to your mobile device. You will receive a Welcome text along with the text banking commands on your mobile phone. Text Banking Commands Text Commands Bal=All Acct Bal Bal Mobile Short Name=Single Acct Bal Hist=All Accts Recent Activity Hist Mobile Short Name=Single Acct Activity Help=Commands Stop=Cancel Investing in Our Community Investing in You! Page 22