8.2 Leadership and Problem-Solving

Transcription

1 8.2 Leadership and Problem-Solving Copyright 2011 by the National Restaurant Association Educational Foundation (NRAEF) and published by Pearson Education, Inc. All rights reserved.

2 Leadership Leadership is the ability to inspire and motivate employees to behave in accordance with the vision of an organization and to accomplish the organization s goals. Good leaders demonstrate these behaviors: Provide direction Lead consistently Influence others Motivate others Coach and develop others Anticipate change Foster teamwork People skills are also known as interpersonal skills. A person who possesses good interpersonal skills is a person who can generally relate to and work well with others. 2

3 Motivation Motivation is comprised of the reasons why a person takes action or behaves in a certain way. A leader motivates and influences other people through his or her own actions every day with every decision. Employees respond to and are more easily motivated by managers whom they respect and trust. Managers need to understand the importance of communication and how communication or lack thereof can affect an operation. Professionalism is the combination of the knowledge, skills, attitudes, and behavior a person shows while performing a job. 3

4 Problem Solving Successful managers recognize a problem when it occurs. Then they define it, come up with a solution, and implement that solution quickly. Problem solving depends on an intentional process followed in a logical sequence. It is critical that managers follow a problemsolving model to explore all of a problem s potential causes: 1. Define the problem. 2. Determine the root cause. 3. Determine alternative solutions and consequences. 4. Select the best solution. 5. Develop an action plan. 6. Implement the action plan. 7. Document the problem and solution for future reference. 4

5 Professional Development Professional development is the sum of activities a person performs to meet goals and/or to further his or her career. Managers must keep pace with changes in the workplace. Continuous learning is key to professional development and goal setting. A good development plan includes: Written plan identifying two-year, five-year, and ten-year goals, and beyond Written assessment of professional goals Assessment of what is needed to meet these goals Time line establishing key milestones for achieving these goals 5

6 Ethics Ethics are a set of moral values that a society holds. Ethics are typically based on the principles of honesty, integrity, and respect for others. Workplace ethics serve as guiding principles that effective leaders use in setting the professional tone and behavior in their operations. Many establishments have created written codes of ethics. These codes act as a safety check for evaluating decisions before making them. Knowing that their organization practices ethical decision making helps them to make choices with integrity and honesty as well. 6

7 Organizational Goals Goals are statements of desired results. Management uses them to measure actual performance within an organization. Organizational goals provide structure and a destination for an operation, and function like a yardstick to help evaluate the operation s progress. An objective is a specific description or statement of what a manager wants to achieve. A vision statement describes what an organization wants to become and why it exists. A mission statement refines the vision statement by stating the purpose of the organization to employees and customers. 7

8 Section 8.2 Summary Ethics are a set of moral values that a society holds. Good leaders provide direction, lead consistently, influence others, motivate others, coach and develop others, anticipate changes, and foster teamwork. Problem solving depends on an intentional process followed in a logical sequence. Professional development is important to help meet your goals and advance in your career. Motivation is comprised of the reasons why a person takes action or behaves in a certain way. Organizational goals are statements of desired results. Employee roles and responsibilities are based on the vision, mission, and goals of the organization. 8