A Strategic Vision for Human Resources

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1 DISCUSSION DOCUMENT A Strategic Vision for Human Resources Organizational Possibilities Fitting the Pieces Together November 7, 2007 Costa Mesa, CA

2 Framework Systems Theory Strategic Vision for Human Resources

3 Systems Theory Edward Deming Margaret Wheatley Bowen Family Systems Theory

4 A Strategic Vision The people who work for the CSU are vital to accomplishing its mission. The role of Human Resources is to provide leadership within the community of faculty, staff, and administrators to ensure that we can recruit, retain and engage a highly talented and diverse workforce in accomplishing the university s mission. We believe that an environment that values leadership, integrity, trust, excellence, teamwork, and communication is essential.

5 HR Organizational Goals

6 Employees are engaged and productive with the skills and behaviors required to meet the CSU mission

7 Employees are engaged and productive with the skills and behaviors required to meet the CSU mission The performance management program identifies and assesses the skills and behaviors required for success at CSU Employees are accountable for appropriate workplace behaviors There are succession management plans for key positions Employee motivation for success is high Reward system is aligned with institutional goals Support and programs exist for employees to develop their careers at CSU CSU has low unnecessary turnover CSU continues to strive to identify faculty, staff and administrator housing

8 University demonstrates concern for faculty, staff and administrators health and safety

9 University demonstrates concern for faculty, staff and administrators health and safety All campuses have access to a faculty/staff assistance program The campus environment provides information and support to faculty, staff and administrators with mental health issues The physical environment is safe Programs and information exist to encourage faculty, staff and administrators health The university demonstrates concern for work-life balance

10 Risk and issues of compliance are well managed

11 Risk and issues of compliance are well managed Policies are clear and well documented HR managers are conversant in relevant HR laws Information is communicated and available

12 The University environment is inclusive

13 The University environment is inclusive The CSU has a diverse workforce that mirrors the demographics of the student body Appropriate stakeholders brought into discussions Communications reach all employee groups Development opportunities Family-friendly policies

14 There is an environment of continuous review and improvement supported by effective technology

15 There is an environment of continuous review and improvement supported by effective technology Administrative processes and systems are automated wherever possible Improvement incorporates appropriate collaboration, sharing of resources and review of best practices Standards are established that define a good human resources environment Human Resources does self assessment and peer review of its services

16 Relations with the unions are collaborative and focused on accomplishing the University s mission

17 Relations with the unions are collaborative and focused on accomplishing the University s mission Contracts are administered consistently across the campus/system Contract negotiations are concluded timely Grievances are resolved at the lowest possible level

18 Management decisions are made using appropriate data and information

19 Management decisions are made using appropriate data and information Managers know how to use data for decisionmaking The technology is available to easily access and organize information

20 HR Organizational Goals Are these the right goals? If not, what would you change? What specific achievable actions can we (campus or Systemwide HR) take to move towards these goals? What do you do that you consider a best practice that supports any one of these goals?

21 A Strategic Vision for Human Resources Organizational Possibilities

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