Unit 59 Management Describe business management Discuss the integration of management functions into an organization.

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1 Competencies and Number of tems per Module This document lists units and competencies addressed by each module. For introduced competencies, the addressed descriptors are also listed. G10: by the end of grade 10 G12: by the end of grade 12 :ntroduced R: Reinforced : roficient Summary Module # Module Name Management and Entrepreneurship Marketing and CRM Economics and Business Law Operations, roject and Risk Management Communications rofessional Development and Emotional ntelligence Accounting and Financial Management Technology, nformation, and Knowledge Management ersonal Finance # tems Module 1 Management and Entrepreneurship Unit 59 Management 59. Describe business management. 59. Discuss the integration of management functions into an organization. 59. Develop a business plan. Explain the importance of developing a business plan. dentify components of business plans. Discuss the purposes for each business plan component. Describe characteristics associated with effective preparation of each business plan component. 59. Demonstrate management skills and responsibilities. 59. Develop change management programs Develop a strategic plan. Confer with managers to identify the strategic direction of the business. Assess current local trends (e.g., social, economic, political) Establish benchmarks. Establish relationships and alliances with key individuals and groups to share best practices. Set benchmarks. Wednesday, October 9, 23 age 1 of 9

2 Competencies and Number of tems per Module Unit 60 Entrepreneurship 60. Employ entrepreneurial discovery strategies to generate feasible ideas for business ventures. 60. Develop a concept for a new business venture to evaluate its success potential. R Describe entrepreneurial planning considerations. 07 Describe strategies for protecting intellectual property. 60. Determine needed resources for a new business venture to contribute to its startup viability. Distinguish between debt and equity financing for venture creation. Explain considerations in deciding to hire staff. 60. nvestigate launch strategies. 60. Select harvesting strategies to identify the entrepreneur s role in the business venture. Module 2 Develop exit strategies. Number of tems in Module 1 = Number of Minutes to Allow = Marketing and CRM Unit 62 Marketing 62. Describe marketing s role and function in business. 62. Acquire foundational knowledge of customer, client and business behavior. 62. Explain the company s unique selling proposition to recognize what sets the company apart from its competitors. 62. Reinforce the company s image to exhibit the company s brand promise. dentify the company s brand promise. 62. Design a marketing plan. dentify a target market. Determine which promotional concepts are acceptable and within budget Develop a strategic plan for marketing (e.g., one-, three- and fiveyear). Conduct periodic stakeholder needs assessments utilizing a strategic plan procedure (e.g., SWOT [strength, weakness, opportunities and threats]). 37 Wednesday, October 9, 23 age 2 of 9

3 Competencies and Number of tems per Module Unit 63 Customer Relationship Management 63. Explain basic customer relationship management (CRM) concepts. R Explain the concept of a customer relationship focus and its importance to an organization. 63. Foster positive customer relations to enhance company image. 63. Resolve conflicts with and for customers to encourage repeat business Explain management s role in customer relations. Describe management s role in developing policies that will impact customer relations Describe the concept of order cycle time rocess orders and returns. Module 3 Number of tems in Module 2 = Number of Minutes to Allow = Economics and Business Law Unit 64 Business Law 64. Examine the foundation of United States law. 64. Explore laws in a global marketplace. 64. Describe how businesses use the litigation process. 64. Describe the functions of contracts. 64. Explain the concept of torts. Classify torts as intentional, negligent or strict liability Describe sales and lease agreements. Discuss the formation of contracts for the sale and lease of goods Explore the regulatory environment of U.S. businesses. 06 Discuss employment relationships. Explain the role of equal opportunity employment. Discuss types of workplace regulations (e.g., OSHA, ADA) Describe consumers rights and responsibilities. dentify laws that protect consumers Explain the impact of tax laws and regulations on businesses. Explain tax regulations affecting business. 36 Wednesday, October 9, 23 age 3 of 9

4 Competencies and Number of tems per Module Unit 70 Economics 70. Explain fundamental economic concepts. 70. Discuss the interactions of supply, demand and price. 06 Discuss the concepts of opportunity cost and the production possibility frontier. Explain how consumers make choices. Discuss the impact of elasticity on demand. Describe the functions of prices in markets. 07 Explain the concept of equilibrium. 70. Differentiate among economic systems. Explain the concept of private enterprise Discuss the impact of government on business activities. Describe the relationship between government and business Explain economic indicators used to measure economic trends and conditions. 09 Determine the impact of business cycles on business activities Discuss the impact of globalization. Module 4 Discuss the impact of globalization on local, state, national and international economies. Number of tems in Module 3 = Number of Minutes to Allow = Operations, roject and Risk Management Unit 65 Risk Management 65. Explain types of risk. Explain how risk affects a business or project. Explain common workplace security risks (e.g., theft, corporate espionage, vandalism, technology, violence). 65. Discuss risk management. Explain the concept of risk management. Describe the concept of insurance. 65. Abide by risk management policies and procedures for technology Determine potential business threats and opportunities to protect and foster a business financial well-being mplement security policies and procedures Adhere to health and safety regulations mplement safety procedures. 38 Wednesday, October 9, 23 age 4 of 9

5 Competencies and Number of tems per Module Unit 76 Operations Management 76. Explain production s role and function in business. 76. lan production. Forecast production needs mplement expense control strategies. Explain overhead and operating costs Analyze organizational requirements for purchase requisitions. 07 Analyze priority procedures that businesses use for purchases urchase business supplies, equipment and services. Maintain an inventory of supplies. Unit 77 roject Management 77. Describe project management. Describe common project characteristics. 77. Describe a project life cycle. Describe characteristics of a project life cycle. 77. Employ processes to initiate a project. Describe the initiation process Employ processes to monitor and control a project. Describe the steps in monitoring and controlling project work (i.e., collecting, measuring and disseminating information; risk monitoring; status reporting). Number of tems in Module 4 = Number of Minutes to Allow = 35 Module 5 Communications Unit 66 Communication Skills 66. Explain effective communications. 66. Apply active listening skills. 66. Apply appropriate verbal skills in business situations. 66. Make oral presentations. 66. Utilize effective written communication Use proper grammar and vocabulary Communicate using telecommunications tools Follow company guidelines when communicating in the business environment Communicate effectively to provide information to staff Use communication skills to influence others. Number of tems in Module 5 = Number of Minutes to Allow = 33 Wednesday, October 9, 23 age 5 of 9

6 Competencies and Number of tems per Module Module 6 rofessional Development and Emotional ntelligence Unit 67 Emotional ntelligence 67. Manage emotional reactions to people and situations. 67. mplement teamwork techniques to accomplish goals Manage internal and external business relationships Describe work ethic standards Apply appropriate work ethic Apply time management principles Function as a self-managed employee Apply problem solving techniques Apply conflict resolution skills Achieve organizational goals. 07 Evaluate personal goals in relation to organizational goals. Monitor progress by evaluating feedback. List responsibilities in relation to organizational goals. Accomplish assigned tasks. Communicate goals to supervisor and peers Explain the role of leadership in the workplace. Differentiate between leading and managing. Discuss leadership styles. Unit 68 rofessional Development 68. Acquire self-development skills. 68. articipate in career planning. Number of tems in Module 6 = Number of Minutes to Allow = 32 Wednesday, October 9, 23 age 6 of 9

7 Competencies and Number of tems per Module Module 7 Accounting and Financial Management Unit 71 Accounting 71. Acquire foundational knowledge of accounting s role in a company. 71. Discuss Generally Accepted Accounting rinciples (GAA). Explain the basic principles of accounting (e.g., historical cost basis, revenue recognition, matching, full disclosure). 71. Describe accounting tools used to track money flow and to determine financial status erform specialized accounting functions. Create and maintain an accounts receivable subsidiary ledger Maintain cash controls. 06 Explain cash control procedures (e.g., signature cards, deposit slips, internal/external controls, and cash clearing). rove cash. Journalize and post entries related to banking activities. Unit 72 Financial Management 72. Acquire foundational knowledge of finance to recognize its contribution to a business. 72. Develop financial skills to obtain business credit and to control its use. 06 Explain sources of financial assistance. 72. Describe the scope of financial information needed to accurately report and analyze a business financial position. Discuss Securities and Exchange Commission (SEC) reporting requirements for public companies traded in the United States. Number of tems in Module 7 = Number of Minutes to Allow = 35 Wednesday, October 9, 23 age 7 of 9

8 Competencies and Number of tems per Module Module 8 Technology, nformation, and Knowledge Management Unit 73 Technology 73. Use the nternet to access available resources. 73. erform basic Web search skills Demonstrate basic word processing skills Use presentation software Create basic databases Create basic spreadsheets Apply the most appropriate applications (word processing, spreadsheet, database, presentation, collaborative groupware, Web) to record, analyze and present information ntegrate business software applications Create and post a basic Web page. Discuss the importance of using a descriptive, useful title on a Web page Discuss considerations in selecting a graphics format. Display a document within a Web browser Develop the skills and knowledge needed to obtain technical support services Exhibit legal and ethical behaviors when using technologies. Unit 74 nformation Management 74. Apply information literacy skills to the workplace. 74. Acquire a foundational knowledge of information management torecognize its contribution to a business. 74. Maintain business records. 74. Manage records. 74. Acquire information to guide business decision-making. Monitor internal records for business information. Unit 75 Knowledge Management 75. Explore knowledge management. State reasons for implementing knowledge management. Number of tems in Module 8 = Number of Minutes to Allow = 37 Wednesday, October 9, 23 age 8 of 9

9 Competencies and Number of tems per Module Module 9 ersonal Finance Unit 69 Money and ersonal Finance 69. Describe the fundamental principles of money needed to make financial exchanges. 69. Analyze personal financial needs and goals. 69. Manage personal finances. 69. Explain the use of financial services providers. 69. dentify investment strategies to ensure personal financial wellbeing. Establish investment goals and objectives. Number of tems in Module 9 = Number of Minutes to Allow = 34 Wednesday, October 9, 23 age 9 of 9