TreQna University. Six Sigma White Belt Training Certification. Final Competency Quiz

Transcription

1 Six Sigma White Belt Training Certification Final Competency Quiz Please include (clearly print) Your Name as you desire it to appear on Certificate. Include (clearly print) address where you desire your certificate to be sent. My Name: My Address: Instructions for this Competency Quiz You must complete this final competency quiz and attain at east an 80% of correct answers in order to achieve course competency. Please select and clearly circle, check, or otherwise indicate your answers to each question. You also have the option to include a written answer to any question of your choosing. When you are satisfied with your competency quiz answers, your completed competency quiz to: charleswilson@treqnauniversity.org Lean Six Sigma Competency Quiz 1. The Executive Management Team begins the Six Sigma deployment and project execution cycle. 2. The organizations Key product and service processes should be mapped end to end. Page 1

2 3. Which of the following go into drafting of the organizations Strategic Business Plans. a. The voice of the customer b. The competitions status c. Market trends d. Gap analysis of organizations "as is" processes and services against customers critical criteria e. None above f. All above 4. The Strategic Plans become the center piece of all efforts towards which stakeholders strive to make breakthrough performance gains in capturing the organizations desired business results and competitive advantages. 5. Six Sigma project executions become the method of choice for making and sustaining the competitive advantages and desired business results gains that are aligned to the organizations Strategic Plans. 6. Motorola officially launched the first Six Sigma process and program. 7. Six Sigma is a business management system program and method for making quality breakthrough performance improvements. Page 2

3 8. Six Sigma methods are Data and Fact-based, Customer focused, and Customerdriven. 9. All stakeholders in an organization must have a constancy of purpose. Purpose provides which of the following? a. Direction b. Decision making c. Stakeholder belonging d. None above e. All above 10. The cost of finding and fixing defects is known as the "cost of poor quality". 11. All organizational stakeholders must have a personal resolve for excellence in all they do towards delighting their customers. Customers is defined as which of the following? a. External paying customer b. Internal stakeholder c. Both A and B d. Neither A nor B 12. "All that stakeholders do" must be in direct alignment with the organizations constancy of purpose (strategic plans). 13. Any part of a data distribution falling outside of specification limits represents non-conformances in the process, which can also be described as defects. Page 3

4 14. Process improvements are intended to find targeted solutions that eliminate root causes of performance problems. 15. With Six Sigma there is an emphasis on finding and targeting solutions to address the vital few factors that are root causes of the problem (s). 16. Six Sigma White Belts are trained individuals who have gained a general familiarization with and awareness of Six Sigma methods. 17. Six Sigma White Belts can help identify improvement project ideas and may serve as valuable members of a lower level project execution team. 18. The Define phase of project execution includes the identification of process performance characteristics that are critical to meeting customer expectations. 19. The Measurement phase of project execution includes accuracy validation of a standard measurement system for the problem you have under study. Page 4

5 20. The Measurement system must be both repeatable and reproducible. 21. The Analysis phase of project execution includes the identification of the vital few sources of variation within the process under investigation. 22. The Improvement phase of project execution includes the establishment of new or improved processes and ways of working the process under study. 23. The Control phase of project execution includes sustaining the gains made during project execution improvement phase will remain in place, in control, and will remain sustainable over time. 24. A defect is anything that fails to meet the needs, expectations, requirements and or specifications of our customer(s). 25. Indicate the correct position of the following Six Sigma areas of responsibility beginning with (1) one as the lowest and continuing through (5) five as the highest level. Mark your selections on this form next to each SS function. a. White Belt b. Black Belt c. Green Belt d. Master Black Belt e. Management Champion Page 5

6 Extra Credit If for any reason you feel you may need the extra credit in order to successfully pass your competency quiz and find these test questions did not reflect that which you were prepared to answer, you are free to include your written comments to explain any question. All written comments, to each question addressed, will be given either complete or partial credit depending upon the accuracy of your response. Note from Director Thank you for participating in this Lean Six Sigma White Belt training and certification program. If you pass your competency quiz you will receive a certificate via . If for any reason you do not pass the quiz, we will and ask you to "retake the quiz". We hope you enjoyed this information and had fun in the process of learning. TreQna University would love to partner with you in providing training, coaching and mentoring should you decide to continue gaining Six Sigma levels of certification. The skills you learn regarding these training offers are great for problem solving and making continuous improvements regarding your processes and people, but will also serve you well as you grow leadership skills and advance your career. These skills will be yours for a lifetime, both personally and professionally. We hope you return and give us a chance to earn a spot as your partner in both your professional and personal growths. Please notice all courses are "buy Now", meaning you can take training as and when desired also you can select from the many courses to build your skills sets as you desire and for your own focuses and timeliness. Wishing you Blessings and Success, Dr. Charles Wilson Director and CEO TreQna University Page 6